ARRIS C41, HR44 User Manual

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DIRECTV® HD DVR RECEIVERS

When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR qualiﬁed, giving you the beneﬁt of saving energy and helping our environment.

However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when conﬁgured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.

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Welcome! Now that you’re plugged in, it’s time to start enjoying access to over 285 channels of TV programming, satellite music and a great selection of the biggest box ofﬁce movies from DIRECTV CINEMA™. We’ll take you step by step through everything from pushing the POWER button to searching for and ﬁnding your favorite programs.

This user guide applies to the DIRECTV was designed to accommodate several models, your receiver and its user interface may vary slightly from what is shown here.

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HD DVR and the Genie™ (Adv Whole-Home) HD DVR and clients. Because this user guide

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Online Manuals

To view the most up-to-date manuals for DIRECTV Receivers and other equipment, please visit www.directv.com/manuals or

go to www.directv.com and search for keyword “manuals”.

You can also visit www.directv.com to manage your account, and ﬁnd information about DIRECTV service, programming

packages, special promotions, and much more.

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If a professional installed your DIRECTV® DVR and Clients, you are ready to start watching TV. If your equipment was not professionally installed or you just added a surround sound system or other devices equipment, please see Appendix 1, “Setup and Activation”.

IMPORTANT:

 You must subscribe to HD Access or DIRECTV Advanced Receiver Service (ARS) to view the HD channels included in your

programming package.

 DIRECTV hardware and programming and HD fees available separately. For information and pricing regarding programming

and HD Access or ARS, please visit directv.com.

3

HD DVR RECEIVER USER GUIDE

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Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product:

This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.

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Imprtant Safe

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including ampliﬁers) that produce heat.

9. Use only the power supply (power cord) that came with your DIRECTV receiver. Failure to use the authorized power supply (power cord) may cause electric shock,

10. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has

HD DVR RECEIVER USER GUIDE

®

DIRECTV

6

11. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the point where they

12. Use only attachments/accessories speciﬁed by the manufacturer.

13. Use only with the cart, stand, tripod, bracket or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution

14. Unplug this apparatus during lightning storms or when unused for long periods of time.

15. Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

Instructios

ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

obtain an authorized replacement.

two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.

exit the apparatus.

when moving the cart/apparatus combination to avoid injury from tip-over.

damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

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WARNING: Use only the power supply (power cord) that

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came with your DIRECTV receiver. Failure to use the authorized power supply (power cord) may cause electric shock, ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

WARNING: To reduce the risk of ﬁre or electric shock, do not

expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and no objects ﬁlled with liquids, such as vases, shall be placed on the apparatus.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN!

CAUTION: To reduce the risk of electric shock, do not

remove cover (or back). No user-serviceable parts inside. Refer servicing to qualiﬁed service personnel.

IMPORTANT: Be sure not to place your DIRECTV

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Receiver near anything WET or HOT! If this product is rated at 240VAC, a suitable attachment plug should be used.

CAUTION: Avoid moisture to reduce the risk of ﬁre or electric

shock. The DIRECTV® Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver. Do not place vases or other vessels containing liquid on top of it.

TIP: We highly recommend plugging the DIRECTV

into a surge protector to prevent damage from ﬂuctuations in your power supply.

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unit. Blocking the airﬂow to the unit could impair performance or damage your receiver and other components.

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Receiver. Also, do not stack the receiver on top of

a “hot component” such as an audio power ampliﬁer.

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Receiver on a carpet or other padded surface.

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your set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing.

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Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical.

7

HD DVR RECEIVER USER GUIDE

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Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receiver.

Model No. *

Serial No.

Acquisition Date

Dealer/Address/Phone

Access Card *

Receiver ID *

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CHAPTER 1 - USING YOUR REMOTE CONTROL

9

HD DVR RECEIVER USER GUIDE

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TURNING YOUR EQUIPMENT ON AND OFF

Mode Switch

NOTE: Each time you press a button, a green light at the top of the remote ﬂashes. If the light ﬂashes several times for just one press, it means the batteries (size AA) are getting low and need to be replaced.

These two buttons turn your TV and DIRECTV® Receiver on or off together. If your DIRECTV® System was installed professionally, your remote has already been programmed to operate your TV. If you need to reprogram the remote for a new TV or other audio-visual equipment, press MENU, select “Settings & Help”, “Settings”, then “Remote Control”. Follow the step by step instructions.

Use the POWER (PWR) button and Mode Switch to turn a single component on or off (for example a DVD player or surround sound system). Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV Receiver. If the mode switch is in a position that has not been programmed, or if you press a button that is not supported by that particular piece of equipment, an onscreen message will pop up to alert you.

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The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive™ channel. The LIST button takes you to the Playlist screen. Press EXIT to get out of any menu screen and return to live TV. Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen. Press BACK to move back to the previous screen. The MENU button takes you to the main menu where you go to access all of the features available in your system. Press INFO on any show to see information about that show.

SHORTCUT BUTTONS

You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate. However, the RED, GREEN, YELLOW and BLUE buttons on the remote are special shortcuts that change function depending on which menu screen you are looking at. As you use the system, look in the bottom-left of particular screens for hints that tell you which color button to use for a particular shortcut. You’ll see several examples in this chapter.

CHAPTER 1 - USING YOUR REMOTE CONTROL

11

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DVR CONTROL BUTTONS

These are the DVR control buttons (Rewind, Fast Forward, etc.). They can also be used along with the mode switch to control a DVD player or other auxiliary equipment.

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HD DVR RECEIVER USER GUIDE

®

DIRECTV

12

PLAY / SLOW MOTION

Starts the recorded video or paused live TV currently on screen. Hold this button down for slow motion.

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RECORD

One press allows you to record programs in the Guide and live TV. Press twice to record a series.

PAUSE / FRAME BY FRAME STOP

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Freezes the action of any live or prerecorded television program. While paused, press FFWD or REW to move forward or backward frame by frame.

While watching recorded TV, pressing this stops playback, displays the recorded program info screen, and inserts live TV in the top right.

FFWD / JUMP TO TICKMARK REPLAY / JUMP TO BEGINNING OF PROGRAM

Fast-forwards recorded or live-stored video. Press up to four times to fastforward at increasing speeds. Press ADVANCE while fast-forwarding to go to the next 15-minute tickmark. Pressing PLAY returns to normal play.

Jumps the program you’re watching backwards 6 seconds and starts playing from that point. Holding down REPLAY jumps to the beginning of the program.

REW / JUMP TO TICKMARK ADVANCE / JUMP TO END OF PROGRAM

Rewinds recorded or live-stored video. Press up to four times to rewind at increasing speeds. Press REPLAY while rewinding to go to the previous 15-minute tickmark. Pressing play returns to normal play.

Jumps ahead in recorded or live-stored video by 30 seconds. Press multiple times to skip multiples of 30 seconds. Hold down to continue to the end of the program.

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When you use the DVR control buttons, this indicator bar

how, the progress the progress

appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.

The current time

The left end of the

green bar shows

how far back in time

you can go.

If you press the RECORD button during a live show, the progress bar turns orange and the orange record icon appears next to the title of the show.

shows where you

are in the program

you are viewing.

The right end of the green

bar shows how far ahead

you can go.

GR

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CHAPTER 1 - USING YOUR REMOTE CONTROL

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HD DVR RECEIVER USER GUIDE

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Your DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind fast forward or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REW, as long as you haven’t changed channels since the program started. Simply press PLAY during a show to display the progress bar and see how far back in time you can go.

NOTE: You cannot fast forward during live TV until you pause or rewind a program.

UFF

Progress Bar

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CHAPTER 2 - CHANNELS & PROGRAM INFO

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15

HD DVR RECEIVER USER GUIDE

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I

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Press the GUIDE button to display the onscreen program guide, with up to 14 days of programming information. Navigate in the guide as follows: Use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll up or down by page; type in a channel number to go directly there. Look for color-button hints at the bottom of the screen for shortcuts: Use the GREEN button to move ahead in time 12 hours; use the RED button to come back 12 hours.

PROGRAM INFO

Press INFO on any program to see its associated program info screen. The Info screen displays the description for a program. Additionally, it allows you to watch or record the program,

view a list of other showings or episodes, and more. Rotten Tomatoes™ fresh tomato and rotten tomato icons represent critics’ scores. Flixster uses upright popcorn and spilled

popcorn icons to represent audience scores. A rating of better

than 60% awards either the fresh tomato or upright popcorn.

“Cast & Crew” displays actors, directors, producers, etc. that

worked on the program. Select a person’s name for a list of

their other programs. “You Might Like” displays shows similar

to the current program. “Parental Info” shows info from

Common Sense Media, a non-proﬁt, independent organization

that provides ratings and reviews for TV shows and movies, so you can decide what is okay for your kids to watch, based

on program descriptions, details on a program’s language,

violence and sexual content, and age-appropriate indicator.

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LOCAL CHANNELS

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your subscription your subscription

ustomize your guid

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Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69.

HD AND SD CHANNELS

DIRECTV has a tremendous offering of HD channels and they are spread throughout the guide. To ﬁnd them, look for HD after the program title in the guide. If you want to see only the HD version of a channel in the guide go to Chapter 6, “Settings:Disp lay:Preferences”, for instructions on how to make that setting.

Unsubscribed

Channel

HD

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CHAPTER 2 - CHANNELS & PROGRAM INFO

UNSUBSCRIBED CHANNELS

Channels in the guide that are not part of your subscription package are shown grayed out. You can customize your guide to hide these channels. See Chapter 6, “Settings & Help: Favorite Channels” for details.

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3D CHANNELS

3D channels are in the 100s series in the Guide, starting on channel 103. For a list of 3D programs, press GUIDE, press the YELLOW button and then select “Sort programs by category”.

Select “3D” and a list of 3D programs will display.

INTERACTIVE CHANNELS

Interactive allow you to interact with what you see on screen.

When accessing these channels, you will have to wait a few seconds for the software to download.

Press the ACTIVE button on your remote to get weather,

horoscopes, lottery results, games and more. The channel

is ready to interact when the yellow highlight box appears.

To exit an interactive channel, press GUIDE and pick the

channel you want to move to, or, you can type in the new channel number while in the interactive channel.

Other interactive channels, such as News Mix and Sports

Mix, let customers with a qualifying programming package see up to eight of the hottest channels on one screen. These channels are sprinkled among your regular channels; see the program guide. Move the yellow

highlight box using the direction arrows on your remote to hear the audio associated with each channel. If you want

to see one of the channels full-screen, move the yellow

highlight box over it and press SELECT.

NOTE: There is no separate 3D fee, but DIRECTV 3D programming is broadcast in HD and requires HD Access, HD receiver (HR44, HR34, HR21, H21 or later) compatible 3D HDTV and 3D glasses. CHOICE™ package or higher required for ESPN 3D. For more information, visit directv.com/3D.

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FILTERING THE GUIDE

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There may be times when you want to temporarily trim down the channels that are shown in the guide, ﬁltering them according to the type of program you are looking for. For example, you may want to see just sports or movies or news. In that case, press GUIDE twice to display the guide ﬁlter.

Simply use the arrow keys to highlight the category you want and press SELECT. The guide will now show only the channels that match that category. Look for the label in the bottom right of the guide to see how it is being ﬁltered.

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CHAPTER 2 - CHANNELS & PROGRAM INFO

NOTE: Since the ﬁltering is temporary, it only lasts as long as you keep the program guide up on the screen.

GUIDE OPTIONS

From the program guide, press the YELLOW button to display

“Guide Options”.

s by C

Select “Sort programs by category”, then select a category to see a list of shows in chronological order that match your sort criterion.

t

Select “Jump to a date & time” to quickly go to a future date and time in the guide.

Time:

Look to the right to see how the guide is being ﬁltered.

19

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avorit

By default, your program guide displays all channels offered

by DIRECTV, some of which may not be in your programming

package. “Change favorites list” allows you to toggle the channels displayed in your guide among the following: “All

Channels”, “Channels I Get” (channels you subscribe to) or a custom list of channels you have deﬁned. The “Edit Settings”

option allows you to modify the channels in your custom list.

See Chapter 6, “Settings & Help: Favorite Channels” for details.

t:

HD DVR RECEIVER USER GUIDE

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DIRECTV

20

r

Select “Pay Per View” then select a program type. The receiver

will search for featured movies, sports or events that are

available for “rent” on DIRECTV. Even more movies are available

using All Movies and On Demand. (See Chapter 3.)

:

MINI GUIDE

If you are watching a show and want a quick look at what’s on

next, press the BLUE button to display a one-line mini program

guide. You can use it for the current channel or you can type

in a new channel number to see what’s on there. Look for

the channel or time you want using the UP, DOWN, LEFT and

RIGHT arrows. Press SELECT on the new show if you want to go

to that channel.

online

mini-

guide

When you ﬁnd a current show in the guide you want to watch,

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ecial promotions. cial promotions.

appears in the appears in th

press SELECT and the receiver changes to that channel. The channel banner brieﬂy displays at the top of the screen with program title, channel number, date, time and other information. Select “More Info” for detailed program information and other options.

You can also press INFO to display the channel banner while watching a program.

The channel banner also provides easy access to Messages,

the last four channels you watched, Favorite Channels, Closed Captioning, Audio and Video options, and Parental Controls. Use the ARROW keys to highlight an option, then press SELECT.

MESSAGES

Select “Messages”, to see your messages. DIRECTV sends messages to you for important news items or special promotions. When you have new mail, an “envelope” icon appears in the channel banner.

INFO

Select “Info” to read a brief description of the program. For detailed program information and other options select “More Info”.

HAN

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CHAPTER 2 - CHANNELS & PROGRAM INFO

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annels annels

ts is active, select s is active, select

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“Closed Captioning”. Both options display the same text so only

DIRECTV

22

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NS

LAST 4

Select “Last 4” to see a list of previous channels you’ve watched (up to 4). When you select a channel from this list, the receiver will tune to that channel. This is an easy way to toggle among the channels you watch most often.

FAVORITE CHANNELS

Select “Favorites” to update the program guide to show only the channels you want to see. You have four options to choose from such as, “All Channels”, “Channels I Get”, “Custom 1” and “Custom 2”. Channels I Get displays only the channels you subscribe to. Custom 1 and 2 are self-created lists of your favorite channels. If one of your self-created lists is active, select the “Add...” or “Remove...” option to add or remove the current

channel from that list.

CLOSED CAPTIONING

Select the “CC” option, then select either “DIRECTV Subtitles” or

one or the other can be “ON” at a time. The display format is the only difference so check out both to determine your preference. Select OFF to turn the display of subtitles or closed captioning off.

AUDIO/VIDEO OPTIONS

E

Chapter 6.apter 6.

Select “Audio/Video” to change the resolution and format of your display and to change audio to an alternate language, when available. Select “Change Resolution & Format” to change the display settings; each press of SELECT toggles to the next available option. The current settings are shown in gray text. You may also select a language from options listed. Not all programs have alternate languages.

PARENTAL CONTROLS

Select “Parental” to quickly lock or unlock your receiver. You can also customize your parental controls settings by selecting

“Parental Controls”. For more information on parental controls

settings, see the “Parental Controls” section in Chapter 6.

HAN

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CHAPTER 2 - CHANNELS & PROGRAM INFO

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PICTURE IN PICTURE

Watch two programs, live or recorded, at the same time. While

watching one program, press the INFO button on your remote. Select “PIP”. The program you’re currently watching moves into a smaller window on your screen. The larger video is the active program and can be controlled by your remote. To switch between programs, press the DOWN ARROW.

To change the position of the smaller window, press INFO on your

remote. Select “PIP” and choose a position from the options provided.

NOTE: The Picture in Picture feature is only available on the TV connected directly to an Advanced Whole-Home HD DVR (model HR34 and above).

DIRECTV

24

The DIRECTV Menu is your hub for access to My DIRECTV,

All

apter 3 “Search & apter 3 “Search &

Search & Browse, Recordings, Extras, and Settings & Help. Press MENU on your remote to see your available options.

E

U

MY DIRECTV

My DIRECTV gives you quick access to programs/channels you watch frequently, as well as recommended programs based on your past viewing history. Use the ARROW keys to highlight a title you are interested in, then press SELECT for program information.

SEARCH & BROWSE

The Search & Browse option lets you access Smart Search, All

Movies, On Demand and TV Shows. See Chapter 3 “Search & Browse” for more information.

RECORDINGS

The Recordings option lets you access the Playlist and Manage

Recordings features. For additional information, see Chapter 4, “Recordings”.

CHAPTER 2 - CHANNELS & PROGRAM INFO

25

HD DVR RECEIVER USER GUIDE

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rental

nformation on nformation on

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E

EXTRAS

Use the Extras option to access Messages, the DIRECTV Active Channel, GSN Game Lounge, TV Apps, Music & Photos, and Showroom. Depending on your setup, it may also include the Caller ID feature. For additional information, see Chapter 5,

“Extras & Special Features”.

SETTINGS & HELP

The Settings & Help option lets you access Settings, Parental

Controls, Favorite Channels and Help. For detailed information on each of these topics, see the Chapter 6, “Settings & Help”.

DIRECTV

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CHAPTER 3 - SEARCH & BROWSE

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