No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
or the names of their products. ARRIS disclaims proprietary interest in the marks and names
of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.
The BGW210-700 Broadband Gateway hardware platform can host different software. The
Advanced Residential Gateway supports VoIP, IPv6, video delivery, security firewall, and
extensive remote management features.
The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and highspeed data over broadband networks via high-speed Internet connectivity. The four Gigabit
Ethernet ports can be separated into different services allowing the configuration of dedicated
ports for data. It is designed for advanced DSL network service deployments and supports
Quality of Service (QoS) enabled features including:
Simultaneous use of phone, video, and high-speed data over any one of the available WAN
interfaces
IPTV video
Concurrent Wi-Fi support for 3x3 802.11n on 2.4GHz, and 4x4 802.11ac on 5GHz
Primary line VoIP telephone service
About ARRIS Documentation
This guide presents basic operational concepts, and provides step-by-step instructions for the
hardware installation and basic troubleshooting of the ARRIS BGW210-700 Broadband
Gateway.
Note: For the purposes of this manual the ARRIS BGW210-700 Broadband Gateway may also
be referred to simply as the gateway.
Documentation Hyperlinks
The hyperlink resides in the page number that follows the title. For example, to access
Hardware Gateway Installation in the hyperlink below, hover the mouse over the page
number in parenthesis until the finger pointer appears, and then click.
document suite, purpose, and structure of this guide.
Preliminary Safety Instructions (page 7) — Provides power supply, telecommunication, and
ventilation safety instructions.
Hardware Gateway Installation (page 9) — Provides the rear panel illustration, a cabling
overview, and procedures to perform BGW210-700 Broadband Gateway connections for
the power adapter, wired Ethernet, wireless devices, Internet, and VoIP telephones.
Warning: Do not use before reading these instructions.
Do not connect the Ethernet ports to a carrier or carriage service provider’s
telecommunications network or facility unless:
You have the written consent of the network or facility manager, or
The connection is in accordance with a connection permit or connection rules.
Connection of the Ethernet ports may cause a hazard or damage to the telecommunication
network or facility, or persons, with consequential liability for substantial compensation.
Chapter 2
Power Supply Installation
Connect the power supply cord to the power jack on the BGW210-700 Broadband Gateway.
Plug the power supply into an appropriate electrical outlet.
Warning: The power supply must be connected to a mains outlet with a protective earth
connection. Do not defeat the protective earth connection.
Warning: Use only the power supply and cord that came with the BGW210-700 Broadband
Gateway. Failure to use the authorized power supply and cord may cause electric shock, fire,
bodily injury, and/or property damage. If the power supply or cord becomes damaged or
needs to be replaced, to obtain an authorized replacement please contact AT&T customer
service by phone (1.800.288.2020) or via website (www.att.com/support).
Caution: Depending on the power supply provided with the product, either the direct plug-in
power supply blades, power supply cord plug or the appliance coupler serves as the mains
power disconnect. It is important that the direct plug-in power supply, socket-outlet or
appliance coupler be located so it is readily accessible.
When using telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury, including the following:
This device is intended for indoor use only.
Warning: Do not install this gateway outdoors.
Warning: Installing and operating this gateway outdoors is a violation of FCC rules.
Do not use this product near water, for example, near a bathtub, washbowl, and kitchen
sink or laundry tub, in a wet basement or near a swimming pool.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote risk of electrical shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Caution: The external phone should be UL listed, and the connections should be made in
accordance with Article 800 of the National Electric Code (NEC).
Caution: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line
cord.
Product Ventilation
The BGW210-700 Broadband Gateway is intended for use in a consumer's home. Position the
device in an upright vertical position located where ambient temperatures remain within a
range of 32°- 107°F (0°- 41.7°C). The BGW210-700 Broadband Gateway should not be used in
locations exposed to outside heat radiation or where it is subject to trapping of its own heat.
The product should have at least two inches of clearance on all sides except the bottom when
properly installed and should not be placed inside tightly enclosed spaces unless proper
ventilation is provided.
A BGW210-700 Broadband Gateway cabling overview, as well as rear panel illustration, is
provided below. Also provided are procedures to perform BGW210-700 Broadband Gateway
connections for the power adapter, wired Ethernet, wireless devices, Internet, and VoIP
telephones.
The following diagram illustrates BGW210-700 Broadband Gateway connections to the
Internet using DSL Broadband. Phone and power adapter connections are also illustrated.
BGW210-700 Broadband Gateway Cabling Overview
Chapter 3
Alternatively, you can connect the BGW210-700 Broadband Gateway to the Internet using the
WAN Ethernet port labeled ONT. See Connecting the BGW210-700 Broadband Gateway to the
Internet (page 13) for the detailed procedures regarding this setup.