ARRIS 3387W Users Guide
Software User Guide
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Cayman® Operating System
Version 7.2
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Cayman
3300 Series Gateways by Netopia
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July 2003
Disclaimers
Copyright © 2003 Netopia, Inc.
All rights reserved, Printed in the USA.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom-
mendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users
must take full responsibility for the applications of any products specified in this document.
Portions of this software are subject to the Mozilla Public License Version 1.1. Portions created by Netscape are copyright 1994-2000
Netscape Communications Corporation. You may obtain a copy of the license at http://www.mozilla.org/MPL/. Software distributed
under the License is distributed on an “as is” basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
for the specific language governing rights and limitations under the License.
Portions of this software copyright 1988, 1991 by Carnegie Mellon University. All rights reserved. Permission to use, copy, modify,
and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice and this permission notice appear in supporting documentation, and that the name of Carnegie Mellon University not
be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission.
CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL CMU BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER IN AN
ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THIS SOFTWARE.
The information in this document is proprietary to Netopia, Inc.
Tr ademarks
Netopia, Cayman, and “Making Broadband Work” are registered trademarks of Netopia, Inc. All rights reserved.
Ethernet is a registered trademark of Xerox Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation.
All other trademarks are the property of their respective owners. Mention of third-party products is for informational purposes only
and constitutes neither an endorsement nor a recommendation. Netopia assumes no responsibility with regard to the performance
or use of these products.
Statement of Conditions
In the interest of improving internal design, operational function, and /or reliability, Netopia, Inc. reserves the right to make changes
to the products described in this document without notice.
Netopia
, Inc. does not assume any liability that may occur due to the use or application of the product(s) or network con-
figurations described herein.
Netopia, Inc. Part Number: 6161158-00-01d5 v071403
2
Table of Contents
Table of Contents
Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 1
CHAPTER 2
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About Cayman Documentation . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . 13
General
Internal Web Interface
Command Line Interface
Text
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Overview of Major Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . 16
A Word About Example Screens . . . . . . . . . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic Mode Setup
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 20
POWER SUPPLY INSTALLATION
TELECOMMUNICATION INSTALLATION
Set up the Cayman Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configure the Cayman Gateway . . . . . . . . . . . . . . . . . . . . . . . 23
Cayman Gateway Status Indicator Lights . . . . . . . . . . . . . . . . 26
Home Page - Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Manage My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Status Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enable Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Update Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . . . . . . 20
3
Table of Contents
CHAPTER 3
Expert Mode
Overview of Major Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . 35
Wide Area Network Termination
Simplified Local Area Network Setup
Management
Security
Access the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Open the Web Connection
Home Page - Expert Mode
Home Page - Information
Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Navigating the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Breadcrumb Trail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Alert Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Quickstart
Configure -> Quickstart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
LAN
Configure -> LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
PPPoE/PPPoA (Point-to-Point Protocol over Ethernet/ATM) . . . . 36
Instant-On PPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
. . . . . . . . . . . . . . . . . . . . . . . . . . 38
DHCP (Dynamic Host Configuration Protocol) Server . . . . . . . . . 38
DNS Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Remote Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . 40
Cayman Advanced Features for NAT . . . . . . . . . . . . . . . . . . . . . . 42
Internal Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Combination NAT Bypass Configuration . . . . . . . . . . . . . . . . . . . 44
IP-Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
VPN IPSec Pass Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
VPN IPSec Tunnel Termination . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Stateful Inspection Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
How to Use the Quickstart Page . . . . . . . . . . . . . . . . . . . . . . . . . 56
Setup Your Gateway using a PPP Connection . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
4
Table of Contents
About Closed System Mode........................................................ 63
WAN
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configure -> WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
IP Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
IP Static ARP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Pinholes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configure Specific Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Planning for Your Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Example: A LAN Requiring Three Pinholes . . . . . . . . . . . . . . . . 78
Pinhole Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . . 81
IPMaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configure the IPMaps Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
FAQs for the IPMaps Feature ..................................................... 85
What are IPMaps and how are they used? . . . . . . . . . . . . . . . . . 85
What types of servers are supported by IPMaps? . . . . . . . . . . . 86
Can I use IPMaps with my PPPoE or PPPoA connection? . . . . . 86
Will IPMaps allow IP addresses from different subnets to be assigned to my
Gateway? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
IPMaps Block Diagram................................................................ 87
Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configure a Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Typical Network Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
NAT Combination Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
IP-Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
A restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Advanced -> Ethernet Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Configuring for Bridge Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Syslog Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Internal Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Software Hosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
List of Supported Games and Software ...................................... 105
Rename a User(PC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Clear Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Create and Change Passwords . . . . . . . . . . . . . . . . . . . . . . . . 109
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Use a Cayman Firewall ............................................................... 111
BreakWater Basic Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
5
Table of Contents
Configuring for a BreakWater Setting.......................................... 112
TIPS for making your BreakWater Basic Firewall Selection ....... 113
Basic Firewall Background .......................................................... 113
IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
How to Configure a SafeHarbour VPN........................................ 117
VPN IPSec Tunnel at the Gateway . . . . . . . . . . . . . . . . . . . . . . 117
Parameter Description and Setup . . . . . . . . . . . . . . . . . . . . . . . 118
IPSec Tunnel Parameter Setup Worksheet . . . . . . . . . . . . . . . . 120
SafeHarbour Tunnel Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Task 1: Ensure that you have SafeHarbour VPN enabled. ......... 121
Task2: Complete Parameter Setup Worksheet........................... 121
Task 3: Enable IPSec.................................................................. 121
Task 4: Make the IPSec Tunnel Entries ...................................... 122
Task 5: Make the Tunnel Details entries ..................................... 124
Stateful Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Stateful Inspection Firewall installation procedure . . . . . . . . . . . . . . . 125
Exposed Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Stateful Inspection Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Open Ports in Default Stateful Inspection Installation . . . . . . . . . . . . 131
Log Event Dispositions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Security Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Using the Security Monitoring Log .............................................. 133
Timestamp Background............................................................... 135
Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Updating Your Gateway’s CaymanOS Version . . . . . . . . . . . . . 137
Task 1: Required Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Task 2: CaymanOS Image File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Install Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Use Cayman Software Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . 142
Obtaining Software Feature Keys .............................................. 142
Procedure - Install a New Feature Key File................................. 142
To check your installed features:................................................. 144
CHAPTER 4
6
Basic Troubleshooting
Status Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Factory Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
. . . . . . . . . . . . . . . . . . . . . . . . . 147
Table of Contents
CHAPTER 5
CHAPTER 6
Advanced Troubleshooting
Home Page
Expert Mode
System Status ............................................................................. 161
Ports: Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Ports: DSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
DSL: Circuit Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
System Log: Entire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Diagnostics.................................................................................. 166
Network Tools ............................................................................. 167
Command Line Interface
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Starting and Ending a CLI Session . . . . . . . . . . . . . . . . . . . . 175
Logging In
Ending a CLI Session
Saving Settings
Using the CLI Help Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
About SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
SHELL Prompt
SHELL Command Shortcuts
SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Common Commands
WAN Commands
About CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 190
CONFIG Mode Prompt
Navigating the CONFIG Hierarchy
Entering Commands in CONFIG Mode
Guidelines: CONFIG Commands
Displaying Current Gateway Settings
Step Mode: A CLI Configuration Technique
Validating Your Configuration
CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
DSL Commands
ATM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Bridging Settings
Common Commands .................................................................. 198
DHCP Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
. . . . . . . . . . . . . . . . . . . . . . . 171
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7
Table of Contents
Common Commands................................................................... 199
DMT Settings
DSL Commands .......................................................................... 200
Domain Name System Settings
Common Commands................................................................... 201
IP Settings
Common Settings........................................................................ 202
DSL Settings................................................................................ 203
Ethernet Hub Settings ................................................................. 205
Default IP Gateway Settings........................................................ 208
IP-over-PPP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Static ARP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
IGMP Forwarding ........................................................................ 212
IPsec Passthrough ...................................................................... 212
Static Route Settings................................................................... 212
IPMaps Settings
Network Address Translation (NAT) Default Settings
Network Address Translation (NAT) Pinhole Settings
PPPoE /PPPoA Settings
Configuring Basic PPP Settings . . . . . . . . . . . . . . . . . . . . . . . . . 217
Configuring Port Authentication . . . . . . . . . . . . . . . . . . . . . . . . . 220
Ethernet Port Settings
Command Line Interface Preference Settings
Port Renumbering Settings
Security Settings
Firewall Settings (for BreakWater Firewall) ................................. 223
IPsec Settings.............................................................................. 224
SafeHarbour IPSec Settings ....................................................... 224
Internet Key Exchange (IKE) Settings......................................... 228
Stateful Inspection....................................................................... 229
Example:...................................................................................... 230
SNMP Settings
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Syslog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Default syslog installation procedure........................................... 237
Wireless Settings (supported models) . . . . . . . . . . . . . . . . . . . . . . . . 239
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
. . . . . . . . . . . . . 215
. . . . . . . . . . . . . 216
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
. . . . . . . . . . . . . . . . . . 221
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
CHAPTER 7
8
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
-----A----- ...................................................................................... 243
-----B----- ...................................................................................... 245
-----C----- ...................................................................................... 245
Table of Contents
-----D-----...................................................................................... 246
-----E----- ...................................................................................... 248
-----F----- ...................................................................................... 249
-----H-----...................................................................................... 250
-----I----- ....................................................................................... 251
-----K----- ...................................................................................... 252
-----L----- ...................................................................................... 252
-----M----- ..................................................................................... 253
-----N-----...................................................................................... 254
-----P----- ...................................................................................... 255
-----R-----...................................................................................... 256
-----S----- ...................................................................................... 257
-----T----- ...................................................................................... 259
-----U-----...................................................................................... 259
-----V----- ...................................................................................... 260
-----W----- ..................................................................................... 260
CHAPTER 8
Technical Specifications and Safety Information . . . . . 261
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Dimensions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Communications interfaces: . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Operating temperature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Storage temperature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Relative storage humidity: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Software and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Software media: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Routing: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
WAN support: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Security: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Management/configuration methods: . . . . . . . . . . . . . . . . . . . . 262
Diagnostics: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Agency approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
North America ............................................................................. 263
International................................................................................. 263
Regulatory notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
European Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Manufacturer’s Declaration of Conformance . . . . . . . . . . . . . 264
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Service requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
9
Table of Contents
Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Declaration for Canadian users................................................... 265
Caution ........................................................................................ 266
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 267
Australian Safety Information ...................................................... 267
Caution ........................................................................................ 267
Caution ........................................................................................ 267
Telecommunication installation cautions..................................... 267
FCC Part 68 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
FCC Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Electrical Safety Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
10
About Cayman Documentation
CHAPTER 1 Introduction
About Cayman Documentation
☛ NOTE:
This guide describes the wide variety of features and functionality
of the Cayman Gateway , when used in Router mode. The Cayman
Gateway may also be delivered in Bridge mode. In Bridge mode,
the Gateway acts as a pass-through device and allows the workstations on your LAN to have public addresses directly on the
Internet.
Netopia, Inc. provides a suite of technical information for its Cayman-series
family of intelligent enterprise and consumer Gateways. It consists of:
• Software User Guide
• Dedicated Quickstart guides
11
• Specific White Papers
The documents are available in electronic form as Portable Document Format (PDF) files. They are viewed (and printed) from Adobe Acrobat Reader,
Exchange, or any other application that supports PDF files.
They are downloadable from Netopia’s website:
http://www.netopia.com/
Intended Audience
This guide is targeted primarily to residential service subscribers.
Expert Mode sections may also be of use to the support staffs of broad-
band service providers and advanced residential service subscribers.
See “Expert Mode” on page 35.
12
Documentation Conventions
Documentation Conventions
General
This manual uses the following conventions to present information:
Convention (Typeface) Description
bold italic
monospaced
bold italic sans serif
terminal
bold terminal
Italic
Italic type indicates the complete titles
Menu commands
Web GUI page links and button names
Computer display text
User-entered text
of manuals.
Internal Web Interface
Convention (Graphics) Description
dot-dashed rectangle or
line
solid rounded rectangle
with an arrow
Denotes an “excerpt” from a Web page
or the visual truncation of a Web page
Denotes an area of emphasis on a W eb
page
13
Command Line Interface
Syntax conventions for the Cayman Gateway command line interface are as
follows:
Convention Description
straight ([ ]) brackets in cmd
line
curly ({ }) brackets, with values
separated with vertical bars (|).
bold terminal type
Optional command arguments
Alternative values for an argument are
presented in curly ({ }) brackets, with
values separated with vertical bars (|).
User-entered text
face
italic terminal
type face
Variables for which you supply your
own values
Text
The words “Cayman Gateway” and “Gateway” refer to the Netopia Cayman
Gateway.
The expressions “Release 7.2” and “R 7.2” refer to the most recent generally available Cayman Operating System.
14
Organization
Organization
This guide consists of eight chapters, including a glossary, and an index. It
is organized as follows:
• Chapter 1, “Introduction” — Describes the Cayman document suite,
the purpose of, the audience for, and structure of this guide. It gives a
table of conventions and presents a product description summary.
• Chapter 2, “Basic Mode Setup” — Describes how to get up and run-
ning with your Cayman Gateway.
• Chapter 3, “Expert Mode” — Focuses on the “Expert Mode” Web-
based user interface for advanced users. It is organized in the same way
as the Web UI is organized. As you go through each section, functions
and procedures are discussed in detail.
• Chapter 4, “Basic Troubleshooting” — Gives some simple sugges-
tions for troubleshooting problems with your Gateway’s initial configuration.
• Chapter 5, “Advanced Troubleshooting” — Gives suggestions and
descriptions of expert tools to use to troubleshoot your Gateway’s configuration.
• Chapter 6, “Command Line Interface” — Describes all the current
text-based commands for both the SHELL and CONFIG modes. A summary table and individual command examples for each mode is provided.
• Chapter 7, “Glossary”
• Chapter 8, “Technical Specifications and Safety Information”
• Index
15
Overview of Major Capabilities
The Netopia Gateway offers simplified setup and management features as
well as advanced broadband router capabilities. The following are some of
the main features of the Netopia Gateway:
• Wide Area Network Termination
The Gateway combines a DSL modem with an Internet router. It translates protocols used on the Internet to protocols used by home personal computers and
eliminates the need for special desktop software (i.e. PPPoE client).
•
Simplified Local Area Network Setup
Built-in DHCP and DNS proxy features minimize or eliminate the need to program any network configuration into your home personal computer.
• Management
A Web server built into the Cayman Operating System makes setup and maintenance easy using standard browsers. Diagnostic tools facilitate troubleshooting.
•
Security
Network Address Translation (NAT), password protection, and other built-in
security features prevent unauthorized remote access to your network. Pinholes, default server, and other features permit access to computers on your
home network that you can specify.
16
Technical details are discussed in “Expert Mode” on page 35.
A Word About Example Screens
A Word About Example Screens
This manual contains many example screen illustrations. Since Netopia
Cayman Series Gateways offer a wide variety of features and functionality,
the example screens shown may not appear exactly the same for your particular Gateway or setup as they appear in this manual. The example
screens are for illustrative and explanatory purposes, and should not be
construed to represent your own unique environment.
17
18
CHAPTER 2 Basic Mode Setup
Most users will find that the basic Quickstart configuration is all that they
ever need to use. This section may be all that you ever need to configure
and use your Cayman Gateway . The following instructions cover installation
in Router Mode.
This section covers:
• “Important Safety Instructions” on page 20
• “Set up the Cayman Gateway” on page 21
• “Configure the Cayman Gateway” on page 23
• “Cayman Gateway Status Indicator Lights” on page 26
• “Home Page - Basic Mode” on page 27
19
Important Safety Instructions
POWER SUPPLY INSTALLATION
Connect the power supply cord to the power jack on the Cayman Gateway.
Plug the power supply into an appropriate electrical outlet.
☛ CAUTION:
Depending on the power supply provided with the product, either
the direct plug-in power supply blades, power supply cord plug or
the appliance coupler serves as the mains power disconnect. It
is important that the direct plug-in power supply , socket-outlet or
appliance coupler be located so it is readily accessible.
CAUTION (North America Only): For use only with a CSA Certified or UL Listed Limited Power Source or Class 2 power supply,
rated 12Vdc, 1.5A.
(Sweden) Apparaten skall anslutas till jordat uttag när den
ansluts till ett nätverk
(Norway) Apparatet må kun tilkoples jordet stikkontakt.
USB-powered models: For Use with Listed I.T.E. Only
20
TELECOMMUNICATION INSTALLATION
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bathtub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming
pool.
• Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electrical shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
SA VE THESE INSTRUCTIONS
Set up the Cayman Gateway
Set up the Cayman Gateway
Refer to your Quickstart Guide for instructions on how to connect your Cayman gateway to your power source, PC or local area network, and your Internet access point, whether it is a dedicated DSL outlet or a DSL or cable
modem. Different Cayman Gateway models are supplied for any of these
connections. Be sure to enable Dynamic Addressing on your PC. Perform
the following:
• Windows 95, 98 and ME
• Right-Click on the Network Neighborhood icon on your Windows desktop and select Properties from the pull-down menu.
• In the list of network components, highlight the entry that says
“TCP/IP ([your Ethernet card here])”.
• Click the Properties button.
• Click the Obtain an IP address automatically radio button. Click the
DNS Configuration tab. Click the Disable DNS radio button. Click the
Gateway tab and remove any installed Gateways. Click the OK button
twice. When prompted, restart your PC.
Proceed to “Configure the Cayman Gateway” on page 23.
• Windows 2000 and XP
• Right Click on the My Network Places icon on your Windows desktop
and select Properties.
• Select your Local Area Connection.
• Right click on your Local Area Connection and select Properties.
• Select Internet Protocol [TCP/IP].
• Click the Properties button.
• Click the Obtain IP address automatically radio button and the Obtain
DNS server address automatically radio button. Click the OK button.
21
Proceed to “Configure the Cayman Gateway” on page 23.
• Macintosh Mac OS
Your Macintosh must be using MacOS 7.6.1 or higher.
• Select Control Panels from the Apple Menu.
• Open the TCP/IP Control Panel.
• Choose Connect via Ethernet.
• Choose Configure Using DHCP Server. Close and Save.
• You do not have to restart the Macintosh. Launch your Web browser,
such as Netscape Navigator or Internet Explorer.
Proceed to “Configure the Cayman Gateway” on page 23.
• Mac OS X
• Launch System Preferences from the Dock or from the Apple Menu.
• Select the Network Preference Pane.
• Choose Show: Built-in Ethernet.
• Click the TCP/IP tab.
22
• Choose Configure: Using DHCP.
• Quit System Preferences.
• You do not have to restart the Macintosh. Launch your Web browser,
such as Netscape Navigator or Internet Explorer.
Proceed to “Configure the Cayman Gateway” on page 23.
Configure the Cayman Gateway
Configure the Cayman Gateway
1. Run your Web browser application, such as Netscape Navigator or
Microsoft Internet Explorer, from the computer connected to the Cayman
Gateway.
Enter http://192.168.1.254 in the Location text box.
The Admin Password page appears.
Access to your Cayman device can be controlled through two access control accounts, Admin or User.
• The Admin, or administrative user, performs all configuration, manage-
ment or maintenance operations on the Gateway.
• The User account provides monitor capability only.
A user may NOT change the configuration, perform upgrades or invoke
maintenance functions.
For the security of your connection, an Admin password must be set on
the Cayman unit.
23
The browser then displays the Welcome page.
The browser then displays the Quickstart web page.
24
2. Enter the username and password supplied by your Internet Service Pro-
vider. Click the
Connect to the Internet
button.
Once you enter your username and password here, you will no longer
need to enter them whenever you access the Internet. The Cayman Gateway stores this information and automatically connects you to the Internet.
Configure the Cayman Gateway
The Gateway displays a message while it configures itself.
3. When the connection succeeds, your browser will display a success
message.
Once a connection is established, your browser is redirected to your service provider’s home page or a registration page on the Internet.
4. Congratulations! Your installation is complete. You can now surf to your
favorite Web sites by typing an URL in your browser’s location box or by
selecting one of your favorite Internet bookmarks.
25
Cayman Gateway Status Indicator Lights
Colored LEDs on your Cayman Gateway indicate the status of various port
activity . Different Gateway models have different ports for your connections
and different indicator LEDs. The Quickstart Guide accompanying your Cayman Gateway describes the behavior of the various indicator LEDs.
Example status indicator lights
Status Indicator Lights (LEDs)
netopia
26
Home Page - Basic Mode
Home Page - Basic Mode
After you have performed the basic Quickstart configuration, any time you
log in to your Cayman Gateway you will access the Cayman Gateway Home
Page.
You access the Home Page by typing
browser’s location box.
The Basic Mode Home Page appears.
http://192.168.1.254
in your Web
27
The Home Page displays the following information in the center section:
Item Description
Local WAN IP
Address
Remote
Gateway
Address
Primary DNS
Secondary
DNS
ISP Username
Status of
Connection
Serial Number
Software
Release
Warranty Date
This is the negotiated address of the Gateway’s WAN interface.
This address is usually dynamically assigned.
This is the negotiated address of the remote router to which this
Gateway is connected.
These are the negotiated DNS addresses.
This is your PPPoE username as assigned by your service provider.
‘Waiting for DSL’ is displayed while the Gateway is training. This
should change to ‘Up’ within two minutes.
‘Up’ is displayed when the ADSL line is synched and the PPPoE
session is established.
‘Down’ indicates inability to establish a connection; possible line
failure.
This is the unique serial number of your Gateway.
This is the version number of the current embedded software in
your Gateway.
This is the date that your Gateway was installed and enabled.
28
Ethernet
Local Area Network (Ethernet) is either Up or Down
Status
USB Status
If your Gateway is so equipped, Local Area Network (USB)
is either Up or Down
The links in the left-hand column on this page allow you to manage or configure several features of your Gateway. Each link is described in its own
section.
Home Page - Basic Mode
Link: Manage My Account
You can change your ISP account information for the Cayman Gateway. You
can also manage other aspects of your account on your service provider’s
account management Web site.
Click on the
Manage My Account
link. The Manage My Account page
appears.
Enter your username, and then your new password. Confirm your new password. For security, your actual passwords are not displayed on the screen
as you type. You must enter the new password twice to be sure you have
typed it correctly.
Click the
Click the
Submit
Continue
button.
button. You will be taken to your service provider’s Web
site account management page.
29
Link: Status Details
If you need to diagnose any problems with your Cayman Gateway or its connection to the Internet, you can run a sophisticated diagnostic tool. It
checks several aspects of your physical and electronic connection and
reports its results on-screen. This can be useful for troubleshooting, or
when speaking with a technical support technician.
Click on the
Click on the
detailed description of these tests, see “Diagnostics” on page 166.
Status Details
Run Diagnostics
link. The Diagnostics page appears.
button to run your diagnostic tests. For a
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