Page 1
Alcatel OmniPCX Office
Alcatel 4018/4019
Page 2
First
Page 3
User manual
How
Introduction
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.
Your terminal has a new ergonomic layout for more effective communication.
How to use this guide
Lift the receiver. Line key.
Hang up. Specific key on numeric keypad.
bc
def
a
3
2
o
n
m
jkl
6
5
These symbols may be supplemented by small icons or text.
Numeric keypad. Partial view of display.
Means that the feature is subject to programming. If necessary, contact your installer.
Adjustment “reduce”. Fixed key.
Adjustment “increase”. MENU key.
Speaker,
Handsfree.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages and
screens.
2
Voice mail access key.
to return to the telephone
3
Page 4
How
Page 5
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
1.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.3 Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p. 7
1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.7 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.8 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.9 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.5 Three-way conference with internal and/or external corr
2.6 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.9 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 16
3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 16
Toc
espondents (conference). . . . p. 11
4.
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.2 Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . p. 17
4.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.7 Forwarding calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 18
4.9 Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.10 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.12 Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21
6.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.8 Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.10 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
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Telephone
Receiver
Getting to know your telephone
Alphanumeric keypad
Navigation
Who Am I
Lock
Settings
Up-down navigator:
when entering characters.
The home page consists of:
• information on the status of the set (set locked, call forward, etc.),
• date and time,
• set programming and configuration features.
used to navigate around the home page, through the menus or in a text zone
Audio keys
Feature keys
redialend
END key:
to terminate a call.
Handsfree/Speaker Key:
• Lit in handsfree mode or headset mode (short press).
• Flashing in speaker mode(long press).
Intercom/Mute key:
• During a call: press this key so that your party cannot hear you.
• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver.
To adjust the speaker or receiver volume up or down
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key:
• to access the 'Redial' feature (short press)
• call back on the last 10 number dialled (long press).
to make or answer a call without lifting the receiver (Alcatel 4018).
Features accessible (set in idle position):
Who Am I
Rediallist
Lock
Appointment
Forward
Settings
Dial by name
.
Other features can be accessed depending on the configuration of the system.
Alcatel 4018
OK key:
OK
Back/Exit key:
a character you entered.
Feature keys and programmable keys
Guide key:
Phone book key:
twice).
Pre-programmed feature keys and programmable key.
Lit when the feature associated with the key is activated.
The 6-key block consists of:
Identifying the terminal you are on,
Call back on the last 10 number dialled,
Lock / unlock your telephone,
Programming an appointment reminder,
Forward your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Using dial by name.
used to validate your choices and options while programming or configuring.
to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct
use to obtain information on the pre-programmed keys or to access the set programming or configuration.
phone book key to access your personal phone book (short press) or to make a call by name (long press or press
two line keys,
one 'immediate forwarding or cancel call-forward' key,
one 'conference' key,
one 'transfer' key,
one direct call key to programme.
Features accessible in conversation:
Hold
¤DTMF
»Directory
Dial by name
Placing a call on hold (HOLD),
Sending DTMF signals,
Store the number in the personal phone
book,
Call a second correspondent using call by name.
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1
o
o
Using your telephone
Other
Making a call
1.1
def
abc
3
2
mn
jkl
6
5
dial the
number for
your call
OR
programmable
To make an external call, dial the outside line access code (9) before dialing your
party's number. 9 is the default code for an outside line.
For the attendant, dial '0' (by default).
Answering a call
1.2
OR
line key
lift the
receiver
def
abc
3
2
jkl
6
5
OR
mno
number
required
conv.
(Alcatel 4018
you are in conversation
with the destination
number
handsfree
only)
abc
3
2
jkl
6
5
number
required
Using the telephone in 'handsfree' mode (Alcatel 4018 only)
1.3
Terminal idle:
def
mn
you are in handsfree
mode
press and
release
Call in progress:
conv.
you are in
press and release
conversation with
the destination
number
During a conversation, you can lift the receiver without terminating the call.
Activating the speaker during a conversation (receiver lifted) - Speaker
1.4
lift the
receiver
OR
handsfree
(Alcatel 4018
only)
OR
press the key for
the line that is lit
up
conv.
you are in
conversation with
the destination
number
OR
adjust volume
(9 levels)
activate loudspeaker
(long press)
deactivate
loudspeaker
the loudspeaker key flashes
The key is no longer lit
(long press)
Press and release the loudspeaker key to switch to handsfree mode (light steady).
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1
o
o
Calling your correspondent by name (company directory)
1.5
Using your telephone
• When you receive a call:
call
you hear the message left by your
caller
OK
long press
or press
twice
You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the
key with this letter.
1.6
Press and
release
first letters of your
correspondent’s
name
Make a call using the personal phone book
def
abc
3
2
jkl
6
5
press the
programmed key
OR
mn
select the contact to
select the name from
the displayed list
OK
start the call
call
directly (0 to 9)
Screening calls using the voice mailbox (Alcatel 4018 only)
1.7
This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
• Activating call screening:
def
abc
3
2
mn
jkl
6
5
'voice mailbox
screening'
enter your personal
code
same key to stop listening and
deactivate the screening
programmed key
name or number of
the caller
OR
OR
to take the call to stop listening only
Redial
1.8
Redialling the last number dialled (redial):
last number redial
'Redial'
key(short
press)
Call back on the last 10 number dialled:
OR
Rediallist
'Redial' key
(long press)
OK
select the No. from
start the call
the last ten dialed
OK
Making a callback request to a busy number
1.9
the number you are calling is
busy
¤Callback
OK
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1
Using your telephone
Answering an internal call in intercom mode (Alcatel 4018 only)
1.10
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in handsfree mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
corresponding LED lights up
When your caller hangs up, intercom mode remains ac
• To deactivate - Terminal idle:
The corresponding LED goes out
Sending DTMF signals
1.11
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant o
remotely consulted answering machine.
conv.
¤DTMF
tive.
r a
OK
Mute, so that your correspondent cannot hear you
1.12
You can hear your correspondent but he/she cannot hear you:
conv.
you are in
conversation with
the destination
number
resume the
conversation
disable microphone
The key is no longer lit
The key lights up
you are in
conversation with
the destination
number
The feature is automatically cancelled when you hang
to activate
up.
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2
o
During a call
Other
Making a second call during a conversation
2.1
def
abc
3
conv.
you are in
conversation with
2
jkl
5
number of
second party
OR
mn
6
auto call back
(short press)
the destination
number
• Other methods for calling a second correspondent
Call back on the last 10 number dialled (long press).
Calling from your personal directory (PersSpDial) (long press or press
twice (phone book key))
OR
Dial by name
.Using dial by name.
OK
Programmable line key.
• To cancel your second call and recover the first:
conv.
you are in
conversation with
the destination
key for the line
whose light is
flashing
number
The first call is placed on hold
Answering a second call during a conversation
2.2
• A second correspondent is trying to call you:
conv.
you are in
conversation with
call
name or no. of the caller
displayed for 3 seconds
light flashes
the destination
number
Answer call displayed:
The first call is placed on hold
line key for which
icon is flashing
• To return to your first caller and end the conversation in progress:
conv.
you are in
conversation with
the destination
number
Switching between calls (Broker call)
2.3
key associated
with the
'incoming call'
icon
OR
If you make an error, hang up: your telephone will ring and you will recover your first
call.
During a call, a second call is put on hold.
To alternate between calls:
Place your first party on hold
light flashes
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2
o
Transferring a call
2.4
During a call
• To transfer your call to another number:
def
abc
3
conv.
you are in
conversation with
2
mn
jkl
6
5
no. of the 2nd
terminal
The first call is placed on hold
the destination
number
• If the number receiving the transfer answers:
'transfer'
programmed key
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
Hang up on all correspondant:
After the conference, to leave your two correspondents talking together:
cancel the conference 'transfer' programmed key
Placing a call on hold (HOLD)
2.6
• Exclusive hold:
During a call, you may place the call on hold and recover it later, on the same telephone
conv.
Hold
OK
your call is placed on hold
you are in
conversation with
the destination
number
• Press 'Hold' to recover the call on hold
Three-way conference with internal and/or external correspondents
2.5
(conference)
During a call, a second call is on hold.
conv.
you are in
conversation with
the destination
number
Cancel the conference and remain with your second correspondent (Place your first party on hold).
“Conference”
programmed key
“Conference” programmed
key
11
conv.
key for the line
whose light is
flashing
Placing an outside call on hold (parking)
2.7
You can place an outside call on hold and recover the call on another telephone:
conv.
Park
OK
you are in
conversation with
the destination
number
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2
o
o
• To recover the parked call:
PickUp
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the attendant.
OK
Unparkcall
OK
def
abc
3
2
mn
jkl
6
5
number of
telephone from
which call was
parked
During a call
2.9
During a call, to save the number onto a call key:
conv.
you are in
conversation with
the destination
number
Store a number
»Directory
OK
OK
select the key to
programme (0 to 9)
Intrusion into an internal conversation
2.8
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
'Intrude on a call'
programmed key
• Protection against intrusion:
def
abc
3
2
mn
jkl
6
5
'protection of a call'
programmed key
Protection is cancelled when you hang up.
enter the number
desired
enter the name of
OK
confirm confirm
display number
your party*
* Enter the name of your party :
def
abc
3
2
mno
jkl
6
5
#
2.10
During a call, to adjust the volume level of the loudspeaker or receiver:
conv.
Enter the text: the number pad keys have letters
that you can display by successive presses.
Position the cursor in the entry field.
Erase last character entered.
def
abc
3
2
Enter a digit (keys 0 to 9).
mno
jkl
6
5
Adjust audio volume
OR
OK
you are in
adjust audio volume
conversation with
the destination
number
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3
o
o
Sharing
Other
Receiving supervised call ringing
3.1
To receive the special ringing for calls to another number:
“Supervised call
ringing” programmed
press the same key to
cancel
key
Answering a night or a general bell
3.2
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
conv.
PickUp
OK
GeneralBell
you are in
conversation with
the destination
number
Manager/assistant screening
3.3
System configuration allows “manager/assistant” groups to be fo
rmed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or assistant’s telephone:
OK
Individual pick-up
3.4
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
'group call pick-up'
programmed key
• If the telephone ringing is not in your pick-up group:
def
abc
3
PickUp
OK
IndivPickup
OK
2
mn
jkl
6
5
dial the number of
the ringing
telephone
def
abc
3
OR
'telephone call
pick-up'
programmed key
The system can be configured to prevent call pick-up on certain telephones.
2
mn
jkl
6
5
dial the number of
the ringing
telephone
Press
“Screening”
key
press the same key
to cancel
Incoming calls are screened by a designated
Screening is indicated on the manager’s telephone by the ic
“screening” programmed key.
person (assistant, etc.)
on corresponding to the
13
Page 14
3
o
o
o
Sharing
Answering briefly in place of the attendant
3.5
Outside calls to the attendant will ring on your telephone and you can answer the call:
your telephone will ring at the
same time as the switchboard
“Attendant
help” programmed
press the same
key to cancel
key
• Calls to the switchboard:
calls to the switchboard will ring on
your telephone
“Attendant help”
programmed key
Hunting groups
3.6
• Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
def
abc
3
2
mn
jkl
6
5
no. of group to be called
• Temporary exit from your hunting group:/Return into your group:
def
abc
3
2
mn
jkl
6
5
'exit group'
your group number
programmed key
Calling an internal correspondent on his/her pager
3.7
The number called does not answer and you know that the pe
alert
your party does
not answer
Paging in progress is displayed
'page' programmed
key
rson called has a pager:
Your correspondent can answer from any telephone in the system.
Answering a call on your pager
3.8
A call on your pager can be answered from any telephone within the system.
def
abc
3
your pager beeps
'answer page'
programmed key
Calling a correspondent on his/her loudspeaker
3.9
2
mn
jkl
6
5
your group
number
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
Belonging to a group does not affect the management of direct
telephone within a group can always be called by using its own number.
calls. A specific
alert
ForcedAnsw
OK
your party does
not answer
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the handsfree feature)
14
Page 15
3
o
o
o
o
Sending a written message to an internal correspondent
3.10
def
abc
3
2
mn
jkl
6
5
dial the
number to be
called
OK
OK
enter the no. of
the message to
• Predefined message:
OK
OR
select the
message to be
sent
SendTxtMsg
Language
OK
GoTo
OK
def
abc
3
2
mn
jkl
6
5
be sent
(01 to 27)
OK
apply your
choice
Sharing
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the assistant 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please fetch your fax 23 External meeting, back on ___ (*)
10 Please fetch your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
Sending a copy of a voice message
3.11
def
abc
Voice
OK
3
2
n
m
jkl
6
5
Display shows the number of
new and old messages
personal code
• Personal message:
* Create a temporary personal message :
def
abc
3
2
mno
jkl
6
5
#
Enter the text: the number pad keys have letters
that you can display by successive presses.
Position the cursor in the entry field.
Erase last character entered.
def
abc
3
2
Enter a digit (keys 0 to 9).
mno
jkl
6
5
change language of message send
message
Create
OK
create a temporary
personal message*
Send message
15
def
abc
3
2
mn
jkl
6
5
dial the
number to
be called
Consult
OK
select message
to copy by
consecutive
presses
#
Record
send message record a comment*
Add
OK
add an additional party send message
Sendcopy
Sendcopy
OK
OK
OK
Page 16
3
o
o
o
• *To record a comment:
Record
start recording the comment recording
#
end recording replay comment
OR
3.12
Record
re-record a comment send message
Sending a recorded message to a number/a distribution list
Voice
OK
OK
Listen
OK
recording
def
abc
3
2
mn
jkl
6
5
personal code
OK
OK
Sendmessage
OK
OK
Sharing
Broadcasting a message on the loudspeakers of a station group
3.13
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
def
abc
3
2
mn
jkl
6
5
speak, you have 20 seconds
OR
number of
broadcast
group
The message will only be broadcast on terminals not in u
loudspeaker.
se and which have a
def
abc
3
2
mn
jkl
6
5
dial the
number to be
called
OR
OR
Record
re-record a message confirm
Add
OK
other correspondents if necessary
Record
OK
recording
start message recording Recording
OK
Stop
OR
Listen
end recording; replay message
OK
OK
OK
16
Page 17
4
o
o
Keeping in touch
Other
Selecting calls to be forwarded
4.1
When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all.
Forward
select the 'Forward'
feature
if the type of call forwarded
is not appropriate
OK
Ext/Int
select the type of Out/Int
OK
call
Div
type of call forwarded is
displayed
OR
all calls
Div
OR
Div
OK
the new type of forwarded
call is displayed
internal or outside calls confirm
Forwarding calls to another number (immediate forwarding)
4.2
The number can be your home, portable or car phone, voice message or an internal extension (attendant, etc.).
def
abc
3
Forward
select the 'Forward'
feature
OK
Immediate»
OK
2
n
m
jkl
6
5
dial the number to
be called
Forwarding your calls to your voice message service
4.3
Forward
OK
Immediate»VM
OK
select the 'forward'
feature
When you return, review your recorded messages
4.4
The light indicates that messages have been received.
def
abc
3
Voice
OK
2
mn
jkl
6
5
personal code
Consult
OK
select message
OK
Play
OR
Clear
listen to message erase message
OR
Call
OK
OR
Sendcopy
forwarding is acknowledged
Display shows the number of new and old
Display shows name of sender, with date,
time and ranking of message
OK
messages
OK
OR
OK
forwarding is acknowledged
call sender of message send a copy of a message
select the number
Activate/deactivate the personal assistant
of your choice
4.5
You can make calls, but only the destination number can call you.
Settings
ON/OFF
OK
OK
Assistant
On
OK
OK
display of personal assistant
state (active or not actve)
OR
Off
OK
17
Page 18
4
o
o
Keeping in touch
Personal assistant: reaching you with one number only
4.6
Settings
InternalNo.
OK
OK
dial number of a colleague
Assistant
ExternalNo.
dial an outside line number
OK
or other key individual
MobileNo.
di al n umb er o f yo ur mo bil e
or DECT
Forwarding calls to your pager
4.7
OK
Operator
activate/deactivate transfer
to the attendant
Callers will thus be able to contact you while you are moving aro
Forward
OK
Page»
OK
und the company:
OK
select the 'Forward'
feature
Menu
OK
select type of forwarding
OK
Forwarding your calls from the receiving terminal (“Follow me”)
4.8
You wish to receive your calls in your present location:
Use the “Follow me” feature.
def
abc
3
Forward
select the 'Forward'
feature
OR
'forward calls'
programmed key
Applying a selective forward
4.9
OK
abc
2
jkl
5
your extension
number
Followme»
def
3
mn
6
OK
forwarding is acknowledged
2
m
jkl
6
5
your extension
number
You can selectively forward calls, according to the caller’s identity:
forwarding is acknowledged
'selective
forwarding'
programmed key
Forwarding all group calls
4.10
n
OR
'forward to pager'
programmed key
forwarding is acknowledged
You can forward all your group calls to another internal number:
def
abc
3
2
o
mn
jkl
6
5
'forward group
calls' programmed
number receiving
forwarding
forwarding is acknowledged
key
18
Page 19
4
o
o
Keeping in touch
Cancelling all forwardings
4.11
OK
Cancelforw»
press the 'call
forward' feature
OR
Forward
select the 'Forward'
feature
key
Forwarding calls when your line is busy (forward if busy)
4.12
Callers can be forwarded to another telephone if you are already on the line.
Forward
OK
OnBusy»
OK
select the 'Forward'
feature
Forwarding is acknowledged
Do not disturb
4.13
You can make your terminal temporarily unavailable for all calls.
def
abc
3
2
mn
jkl
6
5
number
receiving
forwarding
OK
Leaving a recorded message for internal callers
4.14
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Forward
OK
Text
OK
select the 'Forward'
feature
• Predefined message:
def
abc
3
OK
select the
message to be
sent
OR
GoTo
OK
2
mn
jkl
6
5
enter the no. of
the message to
be sent
OK
apply your
choice
(01 to 27)
Language
OK
OK
change language of message send
message
• Personal message:
GoTo
OK
create a temporary
Send message
personal message*
*Create a temporary personal message:
Forward
OK
DND
OK
Forwarding is acknowledged
def
abc
3
2
mno
jkl
6
5
Enter the text: the number pad keys have letters
that you can display by successive presses.
select the 'Forward'
feature
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
#
Pposition the cursor in the entry field.
Erase last character entered.
def
abc
3
2
Enter a digit (keys 0 to 9).
mno
jkl
6
5
19
Page 20
4
Keeping in touch
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the assistant 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please fetch your fax 23 External meeting, back on ___ (*)
10 Please fetch your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
Consulting written messages
4.15
The light indicates that messages have been received.
Number of
messages received
Display shows name of
sender, with date, time and
ranking of message
Text
OK
During consultation of a message, pressing the 'i' key provides acce
Clear
Call
Sendmessage
»Directory
Erase message.
Call sender of message.
Sending a written message to an internal correspondent.
save the sender's number in your directory
ss to the following features ( ):
terminate consultation
Message notification
4.16
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
Settings
OK
Notification
OK
• Activate/deactivate message notification:
During the display of the information:
OK
Call back the message sender (the message is erased
automatically after the call).
Next message.
Previous message.
20
ON/OFF
OK
OR
On
Off
• Enter the number of the set where the notification is to be received:
def
abc
3
Number
OK
2
mno
jkl
6
5
enter the number
OK
confirm
desired
• Change the time slot:
the time slot during which notification is activated can be changed.
def
abc
3
Schedule
OK
2
mno
jkl
6
5
OK
change times confirm
OK
Page 21
5
o
o
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Managing your charges
Other
Charging your calls directly to business accounts
5.1
You can charge the cost of your outside calls to business account numbers.
“Business
account code”
programmed key
def
abc
3
2
n
m
jkl
6
5
enter the number
of the terminal to
receive the
password for this
internal telephone
enter the party’s
abc
3
2
jkl
6
5
number
def
n
m
message
• Adding or changing a business code during a call:
“Business account code during call” programmed key
Finding out the cost of an outside call made for an internal user from
5.2
your terminal
conv.
programmed key
'Meter Total
Recall'
the call is placed on hold
• At the end of the call, you are called back and you can:
1. Read information concerning call (cost, duration, number of units...).
OK
OK
name of internal user and cost of
call
2. Print a charge ticket. 3. Terminate consultation.
Print
OK
OK
OK
def
abc
3
2
mn
jkl
6
5
outside
number
Transfer
OK
OR
transfer call to your
correspondent on hold
called
21
Page 22
6
o
o
Programming your telephone
Other
Initializing your voice mailbox
6.1
Light flashes
Enter your personal code, then record
your name following the voice guide
instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
Customizing your voice greeting
6.2
You can replace the greeting message by a personal message.
Settings
recording
OK
Mailbox
OK
CustomMsg
recording
During consultation of a message, pressing the 'i' key provides access to the following features: ( )
OK
Modifying your personal code
6.3
Your personal code is used to access your voice mailbox and to lock your telephone.
def
abc
3
2
mn
jkl
6
5
pld code
(4 digits)
Settings
def
abc
3
2
mn
jkl
6
5
new code
(4 digits)
OK
display requests
confirmation of new
My options
OK
OK
password
As long as your voice mailbox has not been initialized, the personal code is 1515.
Configuring the telephone ringer
6.4
Settings
OK
My phone
OK
Password
Ringing
OK
OK
T
Stop
Pause
Record
To stop the recording.
To pause recording.
To record the message again.
Choose the tune:
Tune+
T
Adjusting the ringer volume:
Level+
OK
select the melody of
your choice (16 tunes)
OK
select the level of your choice
OK
apply your choice
OK
apply your choice
(12 levels)
22
Page 23
6
o
T Activate/disable meeting mode (progressive ringing):
Progressive
OK
On
Programming your telephone
Selecting language
6.6
OR
Off
OK
T Activate/deactivate discreet ring mode:
Beeps
OK
T Adjust ringer volume while a call arrives:
call
your telephone
adjusting the ringer volume:
rings
Adjusting screen brightness
6.5
Settings
OR
OK
adjusting screen brightness
to activate to deactivate apply your choice
OR
On
Off
OK
to activate to deactivate apply your choice
OR
My phone
OK
Contrast
OK
OK
OK
My options
Settings
Language
select the language
of your choice
Make a call using the personal phone book
6.7
def
abc
3
OK
press and
2
mno
jkl
6
5
enter the name* enter the number
release
* Enter the name :
def
abc
3
2
mno
jkl
6
5
Enter the text: the number pad keys have letters
that you can display by successive presses.
Position the cursor in the entry field.
Erase last character entered.
OK
OK
apply your choice
OK
def
abc
3
2
mn
jkl
6
5
OK
def
abc
3
2
#
Enter a digit (keys 0 to 9).
mno
jkl
6
5
23
Page 24
6
o
o
o
Programming speed dialing (direct calls) keys
6.8
Programming your telephone
• To cancel your temporary reminder call request:
Appointment
OK
OK
def
abc
3
2
mn
jkl
6
5
one direct call key to
enter the number
programme
Programming an appointment reminder
6.9
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
• Program a temporary reminder call:
def
abc
3
Appointment
OK
2
n
m
jkl
6
5
enter time of
appointment
OK
apply the
appointment
time
• Program a permanent reminder call:
def
abc
3
Appointment
OK
Choice
OK
2
mn
jkl
6
5
enter time of
appointment
OK
apply the
appointment
time
• At the programmed time, your telephone rings:
move to the end of
the line
enter the reminder
time
• To cancel your permanent reminder call request:
Appointment
Identifying the terminal you are on
6.10
OR
OK
Who Am I
OK
move to the end
of the line
OK
OK
enter the
reminder time
press twice
Broadcasting background music on your loudspeaker
6.11
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
OK
when telephone is not in use,
background music is played
(Long press)
OK
If you are in conversation, the display flashes and an audio t
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are forwarded to another terminal, the forw
reminder call.
one is generated. After
arding is not applied to the
Press the same key to cancel
(Long press)
The music stops when a call is made or received and starts again when you hang up.
24
Page 25
6
o
Lock / unlock your telephone
6.12
Lock
OK
def
abc
3
2
mn
jkl
6
5
Programming your telephone
your telephone is
locked/unlocked
enter your personal code
Activating/deactivating 'forced headset' mode
6.13
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;.
Settings
On
OK
My phone
OR
Off
activating/deactivating 'forced headset' mode
OK
OK
ForcedHead
OK
25
Page 26
Compliance
Independently of the legal warranty that covers this appliance, it is
guaranteed for 1 year, parts and labour, counting from the date indicated
on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults
or damage caused by natural wear, damage resulting from a cause external
to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people
who are not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.
The wording is not contractual and may be subject to change. Some features
of your telephone are controlled by a software key and the configuration of
the unit.
howtoc
Declaration of compliance
We, Alcatel Business Systems, hereby declare that we assume the Alcatel
4018 or 4019 product to be compliant with the essential requirements of
Directive 1999/5/CE of the European Parliament and Council. A copy of the
original of this declaration of compliance can be obtained from your
installer.
Alcatel Business Systems, in keeping with its policy of constant product
improvement for the customer, reserves the right to modify product
specifications without prior notice.
Copyright © Alcatel Business Systems. 2005.
All rights reserved.
26
MU19002USAA-O400ed01-1305
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