Alcatel-Lucent OmniPCX Office 4018 User Manual
Alcatel OmniPCX Office
Alcatel 4018/4019
First
User manual
How
Introduction
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.
Your terminal has a new ergonomic layout for more effective communication.
How to use this guide
Lift the receiver. Line key.
Hang up. Specific key on numeric keypad.
bc
def
a
3
2
o
n
m
jkl
6
5
These symbols may be supplemented by small icons or text.
Numeric keypad. Partial view of display.
Means that the feature is subject to programming. If necessary, contact your installer.
Adjustment “reduce”. Fixed key.
Adjustment “increase”. MENU key.
Speaker,
Handsfree.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages and
screens.
2
Voice mail access key.
to return to the telephone
3
How
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
1.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.3 Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p. 7
1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.7 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.8 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.9 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.5 Three-way conference with internal and/or external corr
2.6 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.9 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 16
3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 16
Toc
espondents (conference). . . . p. 11
4.
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.2 Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . p. 17
4.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.7 Forwarding calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 18
4.9 Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.10 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
4.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.12 Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21
6.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.8 Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.10 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
5
Telephone
Receiver
Getting to know your telephone
Alphanumeric keypad
Navigation
Who Am I
Lock
Settings
Up-down navigator:
when entering characters.
The home page consists of:
• information on the status of the set (set locked, call forward, etc.),
• date and time,
• set programming and configuration features.
used to navigate around the home page, through the menus or in a text zone
Audio keys
Feature keys
redialend
END key:
to terminate a call.
Handsfree/Speaker Key:
• Lit in handsfree mode or headset mode (short press).
• Flashing in speaker mode(long press).
Intercom/Mute key:
• During a call: press this key so that your party cannot hear you.
• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver.
To adjust the speaker or receiver volume up or down
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key:
• to access the 'Redial' feature (short press)
• call back on the last 10 number dialled (long press).
to make or answer a call without lifting the receiver (Alcatel 4018).
Features accessible (set in idle position):
Who Am I
Rediallist
Lock
Appointment
Forward
Settings
Dial by name
.
Other features can be accessed depending on the configuration of the system.
Alcatel 4018
OK key:
OK
Back/Exit key:
a character you entered.
Feature keys and programmable keys
Guide key:
Phone book key:
twice).
Pre-programmed feature keys and programmable key.
Lit when the feature associated with the key is activated.
The 6-key block consists of:
Identifying the terminal you are on,
Call back on the last 10 number dialled,
Lock / unlock your telephone,
Programming an appointment reminder,
Forward your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Using dial by name.
used to validate your choices and options while programming or configuring.
to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct
use to obtain information on the pre-programmed keys or to access the set programming or configuration.
phone book key to access your personal phone book (short press) or to make a call by name (long press or press
two line keys,
one 'immediate forwarding or cancel call-forward' key,
one 'conference' key,
one 'transfer' key,
one direct call key to programme.
Features accessible in conversation:
Hold
¤DTMF
»Directory
Dial by name
Placing a call on hold (HOLD),
Sending DTMF signals,
Store the number in the personal phone
book,
Call a second correspondent using call by name.
6
1
o
o
Using your telephone
Other
Making a call
1.1
def
abc
3
2
mn
jkl
6
5
dial the
number for
your call
OR
programmable
To make an external call, dial the outside line access code (9) before dialing your
party's number. 9 is the default code for an outside line.
For the attendant, dial '0' (by default).
Answering a call
1.2
OR
line key
lift the
receiver
def
abc
3
2
jkl
6
5
OR
mno
number
required
conv.
(Alcatel 4018
you are in conversation
with the destination
number
handsfree
only)
abc
3
2
jkl
6
5
number
required
Using the telephone in 'handsfree' mode (Alcatel 4018 only)
1.3
Terminal idle:
def
mn
you are in handsfree
mode
press and
release
Call in progress:
conv.
you are in
press and release
conversation with
the destination
number
During a conversation, you can lift the receiver without terminating the call.
Activating the speaker during a conversation (receiver lifted) - Speaker
1.4
lift the
receiver
OR
handsfree
(Alcatel 4018
only)
OR
press the key for
the line that is lit
up
conv.
you are in
conversation with
the destination
number
OR
adjust volume
(9 levels)
activate loudspeaker
(long press)
deactivate
loudspeaker
the loudspeaker key flashes
The key is no longer lit
(long press)
Press and release the loudspeaker key to switch to handsfree mode (light steady).
7
1
o
o
Calling your correspondent by name (company directory)
1.5
Using your telephone
• When you receive a call:
call
you hear the message left by your
caller
OK
long press
or press
twice
You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the
key with this letter.
1.6
Press and
release
first letters of your
correspondent’s
name
Make a call using the personal phone book
def
abc
3
2
jkl
6
5
press the
programmed key
OR
mn
select the contact to
select the name from
the displayed list
OK
start the call
call
directly (0 to 9)
Screening calls using the voice mailbox (Alcatel 4018 only)
1.7
This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
• Activating call screening:
def
abc
3
2
mn
jkl
6
5
'voice mailbox
screening'
enter your personal
code
same key to stop listening and
deactivate the screening
programmed key
name or number of
the caller
OR
OR
to take the call to stop listening only
Redial
1.8
Redialling the last number dialled (redial):
last number redial
'Redial'
key(short
press)
Call back on the last 10 number dialled:
OR
Rediallist
'Redial' key
(long press)
OK
select the No. from
start the call
the last ten dialed
OK
Making a callback request to a busy number
1.9
the number you are calling is
busy
¤Callback
OK
8
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