This guide describes the Alcatel-Lucent SafeGuard Controller™. The guide provides
detailed installation instructions and technical specifications for the controller.
Audience
This guide is intended for experienced network administrators and networking or
computer technicians who are responsible for installing the SafeGuard Controller.
Conventions Used in This Guide
Ta b le 1 lists the text conventions used in this guide.
Table 1Text Conventions
ConventionDescription
courierCommand name or screen text.
courier boldCommand text to be entered by the user.
italicBook title, menu item, or new term.
This guide uses the following icons and formats to highlight special messages in the text:
NOTE: This format highlights information that is important or has special
interest.
CAUTION: This format highlights information that will help you prevent
damage to equipment or loss of data.
WARNING: This format highlights safety information that is related to
electric shock or bodily injury.
For information about configuring and managing the SafeGuard Controller, refer to the
following guides:
■
OmniVista SafeGuard Manager Administration Guide
Describes how to manage the OmniAccess SafeGuard Controller using the
OmniVista SafeGuard Manager software.
■
OmniAccess SafeGuard OS Administration Guide
Provides concepts and configuration instructions for the major features of
OmniAccess SafeGuard OS and its supported products, which includes End Point
Validation (EPV) the integral component for using ICS.
■
ICS Dissolvable Agent for SafeGuard Administration Guide
Describes how to configure the Integrity Clientless Security (ICS) module of the
Alcatel-Lucent Network Admission Control (NAC).
Preface
Additional Resources
Alcatel-Lucent publishes documents for customers at: www.alcatel-lucent.com
Guide Organization
Ta b le 2 briefly describes each chapter and appendix in this guide.
Table 2Guide Organization
Chapter or AppendixContents
Chapter 1, Overview of the
SafeGuard Controller
Chapter 2, Site Preparation
and Installation
Appendix A, Technical
Specifications
Appendix B, Safety and
Regulatory Compliance
An overview of the SafeGuard Controller and its
major hardware features.
Preparing the installation site, installing the SafeGuard Controller, and connecting cables.
Technical specifications for the SafeGuard Controller.
Safety recommendations and regulatory agency
compliance statements for the SafeGuard Controller.
Appendix C, Customer
Assistance and Product
Support
The Alcatel-Lucent SafeGuard Controller is the first secure networking controller that
enables network managers to see all LAN traffic up to Layer 7 and associates the traffic
with users and applications. The SafeGuard Controller enforces access policies and
controls malware infection in real time, achieving performance and capabilities
previously not possible.
The SafeGuard Controller provides the following functionality:
■Prevents network meltdown by automatically detecting and containing the
spread of malware and worms
■Leverages existing authentication infrastructure (Windows Active Directory,
RADIUS, and Lightweight Directory Access Protocol)
■Checks the security posture of the host (network access point, and Trusted
Computing Group)
■Supports compliance initiatives through user-based auditing
■Exercises file-level control over information access and transmission
■Provides enforcement based on user- and application-defined polices
This chapter presents an overview of the SafeGuard Controller hardware, which is
available in two models with two different power options. It shows physical views and
describes the interfaces of the front and rear panels for both models.
Hardware Overview
The SafeGuard Controller is a compact enclosure 1.7 inches (4.4 cm) high that is designed
to be installed in a standard 19-inch equipment rack or on a table or shelf (Figure 1). The
SafeGuard Controller features front-panel ports implemented as small form-factor
pluggable (SFP) modules. The rear panel of the SafeGuard Controller provides
management ports, a compact flash slot, and power connectors. Internal fans draw air
from the front of the SafeGuard Controller and exhaust it at the rear.
The SafeGuard Controller is available in the following models:
■OAG2400-ACAC with 24 ports and dual redundant AC power supplies
■OAG2400-ACDC with 24 ports, one AC power supply, and one DC supply input
■OAG1000-ACAC with 10 ports and dual redundant AC power supplies
14
■OAG1000-ACDC with 10 ports, one AC power supply, and one DC supply input
The OAG2400 SafeGuard Controller has 24 front-panel ports (Figure 2); the OAG1000
SafeGuard Controller has 10 front-panel ports (Figure 3). Each port has two associated
LEDs. One LED indicates link status. You can program the other LED to indicate activity,
duplex mode, or speed for the port.
Each SafeGuard Controller model has secured port pairs that act as bridged ports. These
ports can be configured to be synchronized, so that when one port in the pair comes up,
its paired port comes up. Similarly, when one port in the pair goes down, its paired port
goes down. Within each pair, the top port (odd-numbered) is used to connect the
SafeGuard Controller to the upstream core or distribution switch. The bottom port (evennumbered port) is used to connect the SafeGuard Controller to the downstream access
(wire-closet) switches. The OAG2400 has 10 core ports and 10 edge ports. The OAG1000
has four network ports and four host ports.
Both SafeGuard Controller models have extensibility ports that include a reserved highavailability port for connecting a peer SafeGuard Controller of the same type and either
one (OAG1000) or two (OAG2400) ports for monitoring. In addition, the OAG2400 has a
port that is reserved for future use. Tab l e 3 lists the functions of the extensibility ports.
Table 3Extensibility Ports
OAG2400OAG1000
PortLabelPurposePortLabelPurpose
21EXT1Monitoring9EXT1Monitoring
22EXT2Monitoring10EXT2High availability
23EXT3Future development
24EXT4High availability
Each front-panel port can be customized by inserting the proper SFP module. The SFP
modules supported are single-mode and multi-mode fiber and single-speed and triplespeed copper modules. You can mix and match different types in the same unit. For more
information about the SFP modules, see Small Form-Factor Pluggable (SFP) Modules on
page 18.
16
To comply with the IEEE 802.3ab standard, by default, the front-panel 10/100/1000 ports
of the SafeGuard Controller are capable of auto-negotiation for speed and duplex
settings. For example, with auto-negotiation enabled by default, the port detects the
interface settings and auto-configures support for the full-duplex or fastest line speed,
depending on the speed and duplex settings of the attached interfaces. If a specific speed
CST_002
Ethernet
RJ-45
AC inputAC inputRS-232
(DB-9)
Compact
flash
Ground
screw
Ground
screw
CST_022
Ethernet
RJ-45
DC inputAC inputRS-232
(DB-9)
Compact
flash
Ground
screw
Ground
screw
for the interface is important, we recommend that you specify the speed of the interface
using the command line interface (CLI). Auto-negotiation is available on the 10/100/
1000 ports. Half-duplex operation is supported only at the 10/100 speed.
SafeGuard Controller Rear Panel
The rear panel of the SafeGuard Controller includes management ports, a compact flash
slot, and power connectors. The SafeGuard Controller is available with dual AC power
supplies (Figure 4) or one AC power supply and one DC power supply (Figure 5).
Figure 4SafeGuard Controller Rear Panel—Dual AC Power Supplies
Chapter 1: Overview of the SafeGuard Controller
Figure 5SafeGuard Controller Rear Panel—AC and DC Power Supplies
The SafeGuard Controller management ports are:
■One RJ-45 10/100 BASE-T Ethernet port for out-of-band IP-based management
■One RS-232 management port (male DB-9, DTE) to access the CLI
The compact flash slot provides a way to store configuration files.
The SafeGuard Controller provides two power input connectors, either two AC
connectors or an AC and a DC connector. Although a single power connection is
adequate to operate the SafeGuard Controller, connecting both power supplies provides
backup power that can prevent unscheduled downtime.
The SafeGuard Controller is available in either of the following power configurations:
■Dual AC power supplies
■One AC power supply and one DC supply input
The system is fully functional with one power cord connected; however, to ensure that
your system is operational at all times, install both power cords and make sure that both
power cords are connected to different circuits. When one power source fails, the
secondary power source becomes the new power source for the SafeGuard Controller.
For uninterrupted operation, it is preferred that one circuit have battery backup. In this
way, even if one circuit malfunctions, the system still remains operational with the help of
the power supplied by the secondary power source.
The AC power supply for the SafeGuard Controller has a voltage range from 100 to 240
VAC with a maximum current of 2.2 A at 100 VAC. The DC power input has a maximum
current of 3.1 A at 48 VDC.
With both AC power supplies connected, the maximum power that is drawn is no more
than 2.2 A at 100 VAC from an AC supply or 3.1 A at 48 VDC from a DC supply.
CAUTION: The SafeGuard Controller has redundant power supplies. You
must disconnect both power cords to completely remove power from the
unit.
Small Form-Factor Pluggable (SFP) Modules
The SafeGuard Controller supports both fiber and copper SFP modules. You can mix and
match different types in the same unit.
The SafeGuard Controller uses any of the following types of SFP modules:
■1000BASE-LX single-mode fiber
■1000BASE-SX multi-mode fiber
■10/100/1000BASE-T
NOTE: SFP modules can operate at 10, 100, or 1000 Mbps in full-duplex mode
or 10 or 100 Mbps in half-duplex mode.
NOTE: Not all SFP modules support 10/100 operation. To ensure guaranteed
CST_016
Mode button
operation of the system, obtain all SFP modules from Alcatel-Lucent.
System and Port LEDs
The front panel of the SafeGuard Controller provides LEDS to indicate operating status of
the SafeGuard Controller system and ports (Figure 6).
Figure 6Front-Panel LEDs (OAG2400 Shown)
Chapter 1: Overview of the SafeGuard Controller
At the left side of the front panel are six LEDs and a push button labeled Mode. The top
three LEDs indicate power and alarm status for the SafeGuard Controller system; the
three lower LEDs are linked to the port LEDs and indicate the operating mode for one
port LED in each pair.
Each port has two associated LEDs. The upper LED is bicolor amber and green, and the
lower LED is green. The lower LED always indicates link status for the port. The upper
LED indicates one of three possible conditions, depending on which mode has been
selected using the Mode button at the upper left corner of the front panel. Pushing the
Mode button cycles through the modes and selects speed, duplex, or status as the
condition being indicated by the upper port LEDs.
Only one of the three port mode LEDs is on at any time. Pushing the Mode button cycles
through these three LEDs and changes the operating mode of the upper LEDs for the
ports. For example, when the Speed LED is on, the upper port LEDs indicate operating
speed for the ports. If you push the Mode button until the Status LED is on, the upper
port LEDs indicate the port protection mode.
Ta b le 4 describes the meanings of the system and port mode LEDs; Ta bl e 5 describes the
meanings of the port LEDs.
Table 4 System and Port Mode LEDs
LabelColorMeaning
Power1GreenLights when power supply 1 is on.
Power2GreenLights when power supply 2 is on.
AlarmAmberLights when an alarm condition exists.
SpeedGreenLights when the upper port LED indicates operating speed:
10, 100, or 1000 Mbps.
DuplexGreenLights when the upper port LED indicates port duplex
mode: full-duplex or half-duplex.
StatusGreenLights when the upper port LED indicates port protection
■Installing the SafeGuard Controller on a Table or Shelf
■Installing the SafeGuard Controller in a Rack
■Connecting Power to the SafeGuard Controller
■Installing Small Form-Factor Pluggable (SFP) Modules
■Connecting Cables
■Initial Configuration
■Troubleshooting
Chapter 2: Site Preparation and Installation
Preparing for Installation
The Alcatel-Lucent SafeGuard Controller can be installed on a shelf or tabletop or in a
standard 19-inch equipment rack. When you plan the installation of the SafeGuard
Controller, consider space, weight, power, rack, and environmental requirements. For a
rack-mounted SafeGuard Controller, make sure that the rack meets the requirements
listed in Rack Requirements on page 23.
NOTE: Before you install the SafeGuard Controller, be sure to review the
safety guidelines in Appendix B, Safety and Regulatory Compliance.
Space and Weight Requirements
Allow adequate space for unpacking and maneuvering the SafeGuard Controller during
installation. You will need space to set aside the packing materials and accessory boxes
during the installation process.
For a table or shelf installation, allow an area at least 18 inches wide and 19 inches deep.
Allow for these dimensions plus any additional clearances for proper front-to-back
cooling of the system. No side, top, and bottom clearances are required because the
SafeGuard Controller is cooled from the front to the back. This cooling arrangement
allows several systems to be stacked one on top of the other for either table or rackmounted configurations.
The SafeGuard Controller weighs approximately 20.0 pounds (9.1 kg). It can be easily
installed and mounted by two people. If you are installing more than one SafeGuard
Controller on a table, make sure that the table can support the combined weight of all the
controllers.
Power Requirements
You can provide power for the SafeGuard Controller in either of the following ways:
■For a SafeGuard Controller with two AC power supplies, use two 110 VAC power
input sources.
■For a SafeGuard Controller with one AC power supply and one DC supply input,
use one 110 VAC power source and one 48 VDC power source.
The AC power supply for the SafeGuard Controller has a voltage range from 100 to 240
VAC with a maximum current of 2.2 A at 100 VAC. The DC power input has a maximum
current of 3.1 A at 48 VDC.
22
For either power configuration, a single power source can operate the SafeGuard
Controller, and the second source provides backup.
We recommend that you provide a 10-A fuse on your external DC connection to
safeguard against connecting the power source with the incorrect polarity.
The SafeGuard Controller does not have a power switch. To be able to disconnect the
power cords when needed, make sure that the power connections are easily accessible.
Make sure that the AC power input source connection is within 8 feet of the SafeGuard
Controller installation location.
Rack Requirements
The SafeGuard Controller is designed to fit into an industry-standard, 19-inch four-post
or two-post (telco-style) equipment rack. The rack should meet the requirements listed in
Ta b le 6 .
Table 6Rack Requirements
Rack typeEIA standard 19-inch, four-post or two-post
Chapter 2: Site Preparation and Installation
Vertical rack space needed1 RU—1.7 inches (4.4 cm) for each installed SafeGuard
Horizontal depth needed18.6 inches (47.2 cm)
StabilityBolted to the floor, ceiling, wall, or other secured racks
GroundingGrounded
StrengthSupport for 20.0 pounds (9.1 kg) for each installed Safe-
Environmental Requirements
To ensure optimal system operation, make sure that the installation site meets the
environmental requirements listed in Ta bl e 7 .
Table 7Environmental Requirements
Operating temperature0° C to +40° C
Storage temperature0° C to +40° C
Operating relative humidity5 to 90% (non-condensing)
Controller
Guard Controller
Storage relative humidity5 to 95% (non-condensing)
The recommended grounding method for the SafeGuard Controller is to use the
grounding stud immediately to the left of each power input connector. Connect this stud
to earth ground (for example, a grounded rack).
Recommended Cables
Fiber-optic SFP modules require fiber-optic cables with LC connectors. Depending on the
type of SFP module, use either of the following cables:
■1000BASE-LX SFP module: single-mode, 1310 nm, 10-km range
■1000BASE-SX SFP module: multi-mode, 850 nm, 550-m range
Copper SFP modules require a Category 5 or better cable with RJ-45 connectors.
Depending on the connected device, you can use either crossover or straight-through
cables. Ta bl e 8 lists the recommended cable types.
Table 8Using Crossover or Straight-through Cables
SafeGuard Controller to . . .Crossover CableStraight-Through Cable
Downstream switch or routerYesNo
Upstream switchYesYes
To connect the Ethernet management port on the rear panel, use a Category 5 or better
Ethernet cable with RJ-45 connectors. For connector specifications, see Appendix A,
Technical Specifications.
To connect the serial console port on the rear panel, use an RS-232 cable with a DB-9
connector. For connector specifications, see Appendix A, Technical Specifications.
Checking the Package Contents
Make sure that you received the following components:
■Secure LAN Controller
■Two pow e r c ord s :
24
— For an ACAC model, two AC power cords (18 AWG, 125 V, 10 A)
— For an ACDC model, one AC power cord (18 AWG, 125 V, 10 A) and one
three-position 2.8-mm terminal plug for 48-VDC connection
This section describes how to connect power to the AC and DC power input connections
on the rear panel of the SafeGuard Controller. An AC power cord is provided for each AC
power input on the SafeGuard Controller. For the DC power input, you must attach an
appropriate three-wire cable to the provided DC connector.
AC Power
To connect the SafeGuard Controller to an AC power source, follow these steps:
1Connect an AC power cord to an AC power connector on the SafeGuard
Controller rear panel, as shown in Figure 10.
Figure 10 Connecting AC Power Cords (Model ACAC Shown)
2Connect the other end of the power cord to a grounded AC outlet.
3For an ACAC model in a redundant power configuration, repeat these steps to
connect the second AC power supply.
For more information about power requirements for the SafeGuard Controller, see
The OAG2400-ACDC and OAG1000-ACDC SafeGuard Controllers provide a DC power
input connector that allows you to use a 48-VDC power source as backup for the system.
You must provide the appropriate cable for use with the connector.
NOTE: We recommend that you provide a 10-A fuse on your external DC
connection to safeguard against connecting the power source with the
incorrect polarity.
To attach the connector to a three-wire cable, follow these steps:
1Strip 1/8 inch from the end of each wire.
2Loosen the retaining screws along the side of the connector (see Figure 11).
Figure 11 Attaching the DC Connector to a Cable
3Insert each wire firmly into the connector, and tighten the retaining screw to
secure the wire. Make sure that no wire is exposed beyond the connector housing.
With the retaining screws at the left, the order of wires from top to bottom is red,
black, and green.
To connect the SafeGuard Controller to a DC power source, follow these steps:
1Turn off the DC power at the source.
2Connect the DC connector on the cable to the SafeGuard Controller, as shown in
Figure 12.
Figure 12 Connecting the DC Power Cord
3Align and tighten the captive retaining screws at the top and bottom of the
connector.
4Connect the other end of the DC power cable to the DC power source.
5Turn on the DC power at the source.
Installing Small Form-Factor Pluggable (SFP) Modules
To communicate reliably over fiber-optic cables, make sure that the wavelength of each
port matches the wavelength specifications on the other end of the cable. Fiber SFP
modules inserted into odd-numbered ports should be oriented so that the send (Tx) and
receive (Rx) marks are facing up, and modules inserted into even-numbered ports should
be oriented so that the Tx and Rx marks are facing down.
To avoid damaging the cables, connectors, and optical interfaces, always disconnect
cables from SFP modules before inserting or removing the modules. To prevent
unnecessary wear and tear, insert or remove SFPs only when necessary.
To assign IP addresses and perform other initial configuration tasks, refer to the
OmniAccessSafeGuard OS Administration Guide.
Troubleshooting
Ta b le 9 provides suggestions for troubleshooting basic hardware issues that might arise
when you install the SafeGuard Controller.
The software documentation provides detailed troubleshooting instructions for operating
and configuration issues. If after reviewing the software documentation your trouble is
not resolved, consult the Alcatel-Lucent Technical Assistance Center.
Table 9Troubleshooting Basic Hardware issues
Cable and Connectivity Issues
For this problem . . .Take these actions. . .
No link exists when the optical
cable is connected.
The SafeGuard Controller does not
have connectivity when the
copper cable is connected.
Port Issues
For this problem . . .Take these actions. . .
Ports are malfunctioning.
■ Verify that you have used the correct cable for the port
type.
■ Clean the connectors, and reconnect the cable.
■ Try a new cable.
■ If you are using the factory default configuration, make
sure that the port has been enabled through the CLI.
■ Make sure that you are using the correct choice of
crossover or straight-through cable.
■ If the cable type is correct, check the connector
pinouts to verify that the cable is wired correctly.
■ Remove and reinsert the affected SFP module.
■ For optical ports, clean the cable connectors, and
reconnect the cable.
■ Try a new cable.
Management Console Issues
For this problem . . .Take these actions. . .
The SafeGuard Controller
management console displays
unreadable characters.
34
Check for an incorrect baud rate and make sure that the
baud rate for the terminal emulation software is set to 9600.
Ta b le 1 0 lists the physical specifications of the SafeGuard Controller.
Table 10 Physical Specifications
DimensionsWidth: 17.3 inches (43.9 cm)
Depth: 18.6 inches 47.2 cm
Height: 1.7 inches (4.4 cm)
Approximate Weight20.0 pounds (9.1 kg)
Environmental Specifications
Ta b le 11 lists environmental specifications for the SafeGuard Controller.
Table 11 Environmental Specifications
Operating temperature0° C to +40° C
Storage temperature0° C to +40° C
Operating Relative Humidity5 to 90% (non-condensing)
Storage Relative Humidity5 to 95% (non-condensing)
NOTE: The SafeGuard Controller is cooled from the front to the back. Because
of this cooling arrangement, keep the air vents clean so that the SafeGuard
Controller is cooled properly.
■Lightning can cause electromagnetic surges and can damage your equipment.
Even if lightning strikes a nearby power line that feeds your site, a surge in
voltage can occur and cause electromagnetic energy. As a precaution during
lightning storms, do not connect or disconnect cables.
■Always make sure that your cables do not exceed recommended lengths or are
not exposed to the outside environment. In either case, the likelihood of lightningrelated damage increases.
■Make sure that the SafeGuard Controller is grounded securely. A voltage surge
that occurs in the power lines may affect the grounding system, especially if the
grounding system has a very low resistance. If an electromagnetic surge occurs,
consult experienced electrical surge suppression personnel. They will be able to
help your site recover from the effects of the surge.
Electromagnetic Interference Prevention
Electromagnetic interference (EMI) is any electromagnetic disturbance that interrupts,
obstructs, or otherwise degrades the effective performance of electronics equipment.
Interference of this nature refers to the impact it has on the equipment, thereby affecting
performance of other equipment. Because of EMI, power surges can cause an electrical
hazard or damage signal drivers and receivers. As a precaution against EMI-related
damage, store all X-ray equipment, hand-held transceivers, and microwave, radio, or
television transmitters in a facility that is different from the one in which the SafeGuard
Controller is installed. To resolve problems with continual high levels of EMI, consult
experienced EMI personnel.
Radio Frequency Interference Prevention
Radio frequency interference (RFI) is high-frequency electromagnetic radiation that
upsets the electromagnetic environment. RFI is also known as electromagnetic
interference (EMI), but EMI actually encompasses a wider range of frequencies.
If your cables are improperly installed, they can emit RFI. At all times, make sure that
your system cables are properly and securely installed, and do not exceed the
recommended lengths. If your cables exceed the recommended lengths, use high-quality
cables with proper grounding. Using shielded cables helps reduce RFI radiation. If
electromagnetic interference persists at your site, consult experienced RFI and EMI
personnel.
Electrostatic Discharge Precautions
Components used in the SafeGuard Controller and SFP modules are sensitive to damage
from static electricity. A damaging electrical charge can be generated by handling plastic
or foam packaging material. The effect of electrostatic discharge (ESD) damage can be
immediate failure, or it can show up as a latent failure affecting the reliability of the
equipment.
To minimize the likelihood of ESD damage to the SafeGuard Controller, follow these
guidelines when you are handling the SafeGuard Controller or SFP modules:
■Always use an antistatic wrist strap or other antistatic device.
To use the disposable ESD wrist strap that is provided, put the strap on your
wrist, ensuring that it makes good contact with the skin. Peel the protective liner
from the copper foil at the other end of the wrist strap and connect the foil to any
accessible electrical ground that is nearby and exposed.
■Leave the SafeGuard Controller and SFP modules in antistatic packaging until
you are ready to install them.
■Always place the SafeGuard Controller on an antistatic mat when it has been
removed from the rack.
Agency Safety Approvals
The SafeGuard Controller has been tested and has obtained the following agency
approvals:
■CAN/CSA-22.2 No. 60950-1
■EN 60950-1
■IEC 60950-1
■UL 60950-1
Regulatory Compliance and Notices
The SafeGuard Controller meets the following EMC regulatory compliance requirements:
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy. If the equipment is
not installed and used in accordance with the instruction manual, it may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case users are required to correct the
interference at their expense.
Where specified throughout this guide, properly shielded and grounded cables and
connectors must be used to meet FCC emission limits. Alcatel-Lucent is not responsible
for any radio or television interference caused by the use of incorrect customer cabling.
Unauthorized product cabling changes or other modifications could void the authority of
the user to operate the equipment. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following conditions:
■This device may not cause harmful interference.
Appendix B: Safety and Regulatory Compliance
■This device must accept any interference received, including interference that
may cause undesired operation.
Japan VCCI Class A
This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI) by Information Technology Equipment. If this equipment is used in a
domestic environment, radio disturbance may occur that may require you to take
corrective action.
Appendix C: Customer Assistance and Product Support
Alcatel-Lucent technical support is committed to resolving our customer's technical
issues in a timely manner. Customers with inquiries should contact us at:
■North America Service and Support: 1-800-995-2696
■Latin America Service and Support: 1-877-919-9526
■European Service and Support: +33-38-855-6929
■Asia Pacific Service and Support: +65-6586-1555
■Other International: 1-818-878-4507
■Email: support@ind.alcatel.com
■Internet: Customers with Alcatel-Lucent service agreements may open cases 24
hours a day via Alcatel-Lucent's support web page at:
— Support URL:http://www1.alcatel-lucent.com/enterprise/en/support/