Alcatel-lucent MOTIVE HOME DEVICE DATASHEET

DEVICE MANAGEMENT

AN A LCATEL-LU CENT COMPAN Y

Motive Home Device Manager

DATAS HEE T | RE LE ASE 3 .1

For broadband service providers, simplifying CPE management in home networks has

become mission-critical—especially for those looking to roll out triple-play and fixed-

mobile services. Motive Home Device Manager™ (HDM) delivers the key capabilities to

help providers succeed.

KEY BENEFITS

• True multi-CPE vendor
management solution

• Accelerates introduction and
automates mass management
of home devices

• Fully secure interface for
devices and OSS systems

• Extensive reporting and
monitoring capabilities

• Real-time CPE diagnostics and
troubleshooting for CSRs

Automated Remote Management for

Digital Home Devices

Motive Home Device Manager™ (HDM) handles

every task related to customer premises equipment

(CPE) management, including zero-touch provision-

ing, configuration updates, software upgrades,

monitoring, problem diagnosis and troubleshooting.

It is a CPE-vendor-agnostic system that provides

multi-vendor management capabilities based on the

Broadband Forum TR-069 standard. It can integrate

with a service provider’s information system or be

deployed as part of an out-of-the-box customer

service management solution. Motive’s unique

approach to managing devices in the home reduces

the complexities and risks associated with the new

network paradigm. By combining provisioning, main-

tenance and support features into a single solution,

Motive’s multi-device and multi-protocol approach

builds a bridge between legacy devices and the

deployment of next-generation equipment into the

customer home. With Motive HDM, consumers and

providers have the assurance of consistent service

delivery, no matter how complex the home network

may become.

™

Motive Home Device Manager

Motive Home Device Manager empowers broadband

service providers to remotely control and manage CPE

from the network—including residential gateways,

IP set-top boxes, VoIP adapters, femtocell access

points and other devices from a variety of different

vendors. Large-scale remote management is made

possible through a standardized CPE integration

layer that allows for a wide choice of CPE supported

either by the Broadband Forum’s TR-069 and asso-

ciated standards or Simple Network Management

Protocol (SNMP). With Motive Home Device Manager,

providers can move forward with next-generation IP

offerings while providing customers with a unique and

consistent experience across different services.

Motive Home Device Manager enables providers to

take advantage of:

• Automated activation of complex CPE. HDM

provides CD-less, PC-less, “zero-touch” CPE activa-

tion, as well as walled garden, web-driven activation

for retail CPE distribution scenarios.

• Carrier-class scalability, security and manage-

ability. HDM has a proven architecture capable

of managing millions of devices simultaneously. It has a

powerful, customizable, role-based entitlement for user

access to application interfaces and objects.

• Dashboard metrics show real-time and historical application

performance and health.

• Device Models accelerate time-to-market of new CPE and

triple-play services.

• Powerful network operations capabilities. Large-scale, bulk

management of CPE is greatly simplified with policy-based

management operations. Administration of CPE firmware

images is enabled using a built-in firmware repository and

secure file servers for upload and download of software.

• Real-time CPE control and troubleshooting. Motive HDM

provides a diagnostic view of the devices inside the customer

premises, enabling customer support representatives (CSRs)

to access vital device information in real time.

Key Features

• Policy Creation Environment offers a range of capabilities to

the operations department for designing automated device

activation, maintenance and upgrade tasks. Policies make

use of dynamic device grouping, advanced scheduling,

workflow and customizable event-based queuing. In addition,

reusable Policy Actions include advanced capabilities such as

device models, service tags, dynamic variables and custom

functions to offer service providers maximum control and

flexibility in adapting policies to their specific services and

environment.

• Custom functions allow service providers to bundle RPC

functions with decision logic to execute common tasks.

Custom functions can be created on the HDM UI and used

like regular functions, (e.g., in policies).

• Proactive Management Engine enables service providers to

proactively monitor and manage devices using policies with

customizable event-based queuing controls.

• Fault management of CPE is carried out using HDM’s Device

Alarms capabilities. Alarm types and rules are defined using

the Alarm Catalog and may be customized for the particular

devices and services offered by the operator. Devices and

services are proactively monitored to automatically detect

issues and optionally take actions to improve service quality

and reliability.

• Intelligent Workflow Engine (IWE) extends HDM’s proactive

management capabilities and enables service providers to

define customized service management workflows. The IWE

DEVICE MANAGEMENTDEVICE MANAGEMENT

Figure 1: Motive Home Device Manager

has full access to HDM’s Northbound Interface (NBI), advanced

scripting support for workflow and business process automation,

and is easily extended to interact with third-party systems such as

operational support systems.

• Device Models are easily created by service providers to describe

any CPE’s capabilities, supporting both standardized and vendor-

specific objects. This capability greatly accelerates time-to-market

and enables continuity of management practices across all

IP-based services and devices from a variety of vendors. HDM

is device model agnostic, meaning that it can load any device

model and can address any TR-069 device an operator may decide

to deploy.

• Service Model NBI provides open integration services into a

single, extensible northbound interface using a service-oriented

architecture. The Service Model NBI enables providers to leverage

their existing investments and seamlessly tie Motive HDM into

the rest of their infrastructure. It ensures that business support

system (BSS) and OSS applications—such as those used in the

call center, self-service tools, provisioning systems and other

applications—have a shared view of the home network.

• The HDM Dashboard is a distributed application that allows

operators to view and monitor in real-time HDM application

statistics including transaction throughput and application health,

for individual servers or the entire HDM cluster. Time series data

is also aggregated and shown using customizable charts and

graphs for historical application performance and health.

• HDM Management domains enable segregation of users, devices

and management objects into distinct organizational units for

multi-tenancy. Management domains allow operators to define

exclusion rules that govern the availability of Firmware images,

policy actions and policies for a given domain.