This product meets applicable national SAR limits of 1.6
W/kg. The specific maximum SAR values can be found on
Radio waves section.
When carrying the product or using it while worn on your
www.sar-tick.com
body, either use an approved accessory such as a holster
or otherwise maintain a distance of 10 mm from the body
to ensure compliance with RF exposure requirements. Note
that the product may be transmitting even if you are not
making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your phone
near your ear while the loudspeaker is in use.
34
Safety and use ...................................
We recommend that you read this chapter carefully before using your phone.
The manufacturer disclaims any liability for damage, which may result as a
consequence of improper use or use contrary to the instructions contained
herein.
TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle constitutes
a real risk, even when the hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their phone when the vehicle is not parked.
Check the laws and regulations on the use of wireless phones and their
accessories in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas.
CONDITIONS OF USE:
• You are advised to switch off the phone from time to time to optimize its
performance;
• Remember to abide by local authority rules of phone use on aircrafts;
• If your phone is a unibody device, where the back cover and battery are not
removable, dissembling the phone will void your warranty. Disassembling the
phone can cause bodily injury if the battery is punctured;
• Always handle your phone with care and keep it in a clean and dust-free place;
• Do not allow your phone to be exposed to adverse weather or environmental
conditions, such as moisture, humidity, rain, infiltration of liquids, dust, sea air,
etc. The manufacturer’s recommended operating temperature range is -10°C
(14°F) to +55°C (131°F). At over 55°C (131°F), the legibility of the phone’s
display may be impaired, though this is temporary and not serious;
• Do not open, dismantle, or attempt to repair your phone yourself;
• Do not drop, throw, or bend your phone;
• Use only batteries, battery chargers, and accessories which are recommended
by TCL Communication Ltd. and its affiliates and are compatible with your
phone model. TCL Communication Ltd. and its affiliates disclaim any liability
for damage caused by the use of other chargers or batteries;
• Your phone should not be disposed of in a municipal waste. Please check local
regulations for disposal of electronic products;
• Remember to make backup copies or keep a written record of all important
information stored on your phone;
• Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have
experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone;
• Parents should monitor their children’s use of video games or other features
that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, orientation, or movements.
PRIVACY:
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your phone. Pursuant to such
laws and regulations, it may be strictly forbidden to take photographs and/or
to record the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an invasion of
privacy. It is the user's sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential conversations or
take a photograph of another person; the manufacturer, the seller or vendor of
your phone (including the carrier) disclaim any liability which may result from the
improper use of the phone.
BATTERY:
For a non-unibody device:
Observe the following precautions:
• Do not attempt to open the battery (due to the risk of toxic fumes and burns);
• Do not puncture, disassemble, or cause a short circuit in a battery;
• Do not burn or dispose of a used battery in household rubbish or store it at
temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable environmental
regulations. Only use the battery for the purpose for which it was designed.
Never use damaged batteries or those not recommended by TCL Communication
Ltd. and/or its affiliates.
56
For a non-unibody device with a non-removable battery:
Observe the following precautions:
• Do not attempt to eject, replace or open the battery;
• Do not puncture, disassemble, or cause a short circuit in the battery;
• Do not burn or dispose of your phone in household rubbish or store it at
temperature above 60°C (140°F).
Phone and battery must be disposed of in accordance with locally applicable
environmental regulations.
For a unibody device:
Observe the following precautions:
• Do not attempt to open the back cover;
• Do not attempt to eject, replace, or open battery;
• Do not puncture the back cover of your phone;
• Do not burn or dispose of your phone in household rubbish or store it at
temperature above 60°C (140°F);
Phone and battery as a unibody device must be disposed of in accordance with
locally applicable environmental regulations.
This symbol on your phone, the battery and the accessories mean that
these products must be taken to collection points at the end of their life:
• Municipal waste disposal centers with specific bins for these items
of equipment
• Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if
your jurisdiction or your region has suitable recycling and collection facilities;
instead they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at
http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
WARNING: This product contains chemicals known to the State of California to
cause cancer and birth defects or other reproductive harm.
CHARGERS:
Home A.C./ Travel chargers will operate within the temperature range of: 0°C
(32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for safety of
information technology equipment and office equipment use. Due to different
applicable electrical specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.2A
Output: 5V, 1A
Battery: Lithium 2800 mAh
Radio waves .......................................
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE
TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed and manufactured
not to exceed the emission limits for exposure to radio-frequency (RF) energy.
These limits are part of comprehensive guidelines and establish permitted
levels of RF energy for the general population. The guidelines are based on
standards that were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. These guidelines include a
substantial safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for phones employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as
the Federal Communications Commission of the US Government (FCC), or by
Innovation, Science and Economic Development Canada (ISEDC), is 1.6 W/kg
averaged over 1 gram of body tissue. Tests for SAR are conducted using standard
operating positions with the phone transmitting at its highest certified power
level in all tested frequency bands.
This device is complied with SAR for general population /uncontrolled exposure
limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with the
measurement methods and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone with
all reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this model phone is on file with the FCC and
can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after
searching on FCC ID: 2ACCJH077.
Although the SAR is determined at the highest certified power level, the actual
SAR level of the phone while operating can be well below the maximum value.
This is because the phone is designed to operate at multiple power levels so as
to use only the power required to reach the network. In general, the closer you
are to a wireless base station antenna, the lower the power output of the phone.
Before a phone model is available for sale to the public, compliance with national
regulations and standards must be shown.
The highest SAR value for this model phone when tested is 0.63 W/Kg for use
at the ear and 1.40 W/Kg for use close to the body.
While there may be differences between the SAR levels of various phones and
at various positions, they all meet the government requirements for RF exposure.
For body-worn operation, the phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the handset at least
10 mm from the body. Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular Telecommunications
& Internet Association (CTIA) Web site: http://www.ctia.org/
78
The World Health Organization (WHO) considers that present scientific
information does not indicate the need for any special precautions for use of
phones. If individuals are concerned, they might choose to limit their own or their
children’s RF exposure by limiting the length of calls, or using “hands-free” devices
to keep phones away from the head and body. Additional WHO information about
electromagnetic fields and public health are available on the following website:
http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna;
• Increase the separation between the equipment and receiver;
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected;
• Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio service
(e.g. FM broadcast), they bear the following statement:
This phone complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
• This device may not cause harmful interference;
• This device must accept any interference received, including interference that
may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal operation, you
should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other
than against your ear. In such circumstances the device will be compliant with
the guidelines when used with a headset or usb data cable.
If you are using another accessory ensure that whatever product is used is free
of any metal and that it positions the phone at least 10 mm away from the body.
Please note by using the device some of your personal data may be shared with
the main device. It is under your own responsibility to protect your own personal
data, not to share it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only connect to trusted
Wi-Fi networks. Also, when using your product as a hotspot (where available),
use network security. These precautions will help prevent unauthorized access
to your device. Your product can store personal information in various locations
including a SIM card, memory card, and built-in memory. Be sure to remove
or clear all personal information before you recycle, return, or give away your
product. Choose your apps and updates carefully, and install from trusted
sources only. Some apps can impact your product’s performance and/or have
access to private information including account details, call data, location details
and network resources.
Note that any data shared with TCL Communication Ltd. is stored in
accordance with applicable data protection legislation. For these purposes
TCL Communication Ltd. implements and maintains appropriate technical
and organizational measures to protect all personal data, for example against
unauthorized or unlawful processing and accidental loss or destruction of or
damage to such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
• The technical possibilities available;
• The costs for implementing the measures;
• The risks involved with the processing of the personal data, and;
• The sensitivity of the personal data processed.
You can access, review and edit your personal information at any time by logging
into your user account, visiting your user profile or by contacting us directly.
Should you require us to edit or delete your personal data, we may ask you to
provide us with evidence of your identity before we can act on your request.
Innovation, Science and Economic Development Canada (ISEDC) Notice
This device complies with Innovation, Science and Economic Development
Canada license-exempt RSS standard(s). Operation is subject to the following
two conditions:
910
• This device may not cause interference, and;
• This device must accept any interference, including interference that may
cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
The device for operation in the band 5150–5250 MHz is only for indoor use
to reduce the potential for harmful interference to co-channel mobile satellite
systems.
Innovation, Science and Economic Development Canada (ISEDC) Radiation
Exposure Statement
This EUT is compliance with SAR for general population/uncontrolled exposure
limits in ISEDC RSS-102 and had been tested in accordance with the
measurement methods and procedures specified in IEEE 1528 and IEC 62209.
This equipment should be installed and operated with minimum distance 10 mm
between the radiator and your body. This device and its antenna(s) must not be
co-located or operating in conjunction with any other antenna or transmitter.
The Bluetooth ® word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license. Other
trademarks and trade names are those of their respective
owners.
Alcatel 5085O Bluetooth Declaration
ID D034867
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo, Google
Search TM, Google Maps TM, Gmail TM, YouTube, Google Play Store,
Google Latitude TM and Hangouts
The Android robot is reproduced or modified from work created and shared by
Google and used according to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch Google legal in Settings > About phone > Legal information)
You have purchased a product which uses the open source (http://opensource.
org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and
other open source programs licensed under the GNU General Public License
and Apache License.
We will provide you with a complete copy of the corresponding source codes
upon request within a period of three years from the distribution of the product
by TCL Communication Ltd.
You may download the source codes from http://sourceforge.net/projects/
alcatel/files/. The provision of the source code is free of charge from the internet.
(1)
.
TM
are trademarks of Google Inc.
(1)
May not be available in all countries.
1112
US Information Concerning the Federal Communications Commission
(“FCC”) Requirements for Hearing Aid Compatibility with Wireless
Devices
When wireless devices are used near hearing devices (such as hearing aids and
cochlear implants), users may detect a buzzing, humming, or whining noise. Some
hearing devices are more immune than others to this interference, and wireless
devices also vary in the amount of interference that they generate.
The wireless phone industry has developed ratings to assist hearing device users
in finding wireless devices that may be compatible with their hearing devices.
Not all wireless devices have been rated. Wireless devices that are rated will have
the rating displayed on the box together with other relevant approval markings.
The ratings are not guarantees. Results will vary depending on the user’s hearing
device and hearing loss. If your hearing device is vulnerable to interference, you
may not be able to use a rated wireless device successfully. Consulting with your
hearing health professional and testing the wireless device with your hearing
device is the best way to evaluate it for your personal needs.
This smartphone has been tested and rated for use with hearing aids for some
of the wireless technologies that the smartphone uses. However, other wireless
technologies may be used in this smartphone that have not been tested for use
with hearing aids. It is important to try the different features of your smartphone
thoroughly and in different locations to determine if you hear any interfering
noise when using this smartphone with your hearing aid or cochlear implant.
Consult your wireless service provider about its return and exchange policies,
and for information about hearing aid compatibility.
Hearing aid compatibility rating for this smartphone: M4/T3
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are
likely to generate less interference to hearing devices than wireless devices that
are not labeled. M4 is the better or higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are
likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone
Switch”) than unrated wireless devices. T4 is the better or higher of the two
ratings. (Note that not all hearing devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type of interference.
Your hearing device manufacturer or hearing health professional may help you
find results for your hearing device. The more immune your hearing aid is, the
less likely you are to experience interference noise from wireless devices.
For more information about the actions that the FCC has taken with regard
to hearing aid compatibility with wireless devices and other steps that the
FCC has taken to ensure that individuals with disabilities have access to
telecommunications services, visit www.fcc.gov/cgb/dro.
FCC ID: 2ACCJH077
IC ID: 9238A-0078
1314
General information .........................
• Website for USA: www.alcatelonetouch.us
• Website for Canada: www.alcatelonetouch.ca
• Facebook: www.facebook.com/alcatelonetouchusa
• Twitter: www.twitter.com/alcatel1touch
• Instagram: instagram.com/alcatelmobile
• Hotline: In the United States, call 855-368-0829 for technical
support. In Canada, call 855-844-6058 for technical support.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong
press *#07#, you can find more information about labeling
On our website, you will find our FAQ (Frequently Asked Questions) section. You
can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band B2/3/5/8,
UMTS B1/2/4/5, or LTE B1/2/4/5/7/12/17.
Protection against theft
Your phone is identified by an IMEI (phone serial number) shown on the
packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering *#06# and keep it in a safe
place. It may be requested by the police or your carrier if your phone is stolen.
This number allows your mobile phone to be blocked preventing a third person
from using it, even with a different SIM card.
(2)
(1)
.
Disclaimer
There may be certain differences between the user manual description and the
phone’s operation, depending on the software release of your phone or specific
carrier services.
TCL Communication Ltd. shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which responsibility shall
be borne by the carrier exclusively.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please visit Alcatel Electronic
Recycling Program website at http://www.alcatelonetouch.us/electronicrecycling-program
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and convenient battery
recycling program. For more information on our Battery Recycling Program,
please visit the USA and Canada website at www.alcatelonetouch.us/batteryrecycling and www.alcatelonetouch.ca/battery-recycling
(1)
It depends on countries.
(2)
Contact your network carrier to check service availability.
1516
Your mobile .................................
1
1.1 Keys and connectors
Microphone
Headset connector
Camera
Camera Flash/Flashlight
Volume key
Proximity
and light
sensor
Back key
Flash
Boom
microphone
Speaker
Front camera
LED indicator
Volume up/
down
Power key
Touch screen
Overview key
• Touch to switch between individual app activities and
documents.
Home key
Overview key
Micro-USB
connector
1718
Home key
• From any application or screen, touch to return to the
Home screen.
• Long press to turn on Google Now. You can get help such
as getting directions and restaurant information based on
the content detected on the screen.
Power key
Back key
• Touch to go back to the previous screen, or close a dialog
box, options menu, the notification panel, etc.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from
Power off/Restart/Airplane mode.
• Press and hold the Power key and Volume up key to launch
Screen Recorder.
• Press and hold the Power key and Volume down key to
make a screenshot.
• Press and hold the Power key for at least 10 seconds to
force reboot.
Volume Keys
• In call mode, adjusts the earpiece or headset volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press Volume up or down key to
take a photo or press and hold to make burst shoot.
1.2 Getting started
1.2.1 Set up
Inserting or removing the nano-SIM/microSD card
You must insert your SIM card to make phone calls. You do not need
to power off your phone before inserting or removing the SIM card as
this phone supports hot swap.
Your phone only supports nano-SIM cards. Do not attempt to
insert other SIM types like mini and micro cards; otherwise, this
may cause damage to your phone.
Charging the battery
You are advised to fully charge the battery ( ). Charging status is
indicated by a percentage displayed on the screen while the phone is
powered off. The percentage increases as the phone is charged.
To reduce power consumption and energy waste when the
battery is fully charged, disconnect your charger from the plug;
switch off Wi-Fi, GPS, Bluetooth or background-running
applications when not in use; reduce the backlight time, etc.
1.2.2 Power on your phone
Hold down the Power key until the phone powers on, unlock your
phone (Swipe, PIN, Password or Pattern) if necessary and confirm. The
Home screen is displayed.
If you do not know your PIN code or forget it, contact your network
carrier. Be sure to keep your PIN code well.
1.2.3 Power off your phone
Hold down the Power key until options appear, select Power off.
1920
1.3 Home screen
You can bring all the items (applications, shortcuts, folders and widgets)
you love or use most frequently to your Home screen for quick access.
Touch the Home key to switch to the Home screen.
Status bar
• Status/Notification indicators
• Touch and drag down to
open the notification panel.
Search bar
• Touch to enter text search screen.
• Touch to enter voice search screen.
Touch an icon to open an
application, folder, etc.
Favorite tray applications
• Touch to enter the application.
• Long press to move or remove applications.
Touch to enter the applications list.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view.
Reversible screen
The phone supports the reversible function. From the Home screen,
touch to open the applications list, then touch Settings\Display.
Touch When device is rotated to select from Rotate the contents on
screen or Stay in portrait view.
1.3.1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
To enter the available options for an item, long press the item. For
example, select a contact in Contacts, long press this contact, an
options list will appear.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, and
web pages. You can slide the screen horizontally too.
The device also supports one finger zooming in the Camera and
Gallery functions. Double touch the screen to zoom in/out.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place two fingers on the screen surface and draw them apart or
together to scale an element on the screen.
2122
Rotate
Automatically change the screen orientation from portrait to landscape
by turning the phone sideways to have a better screen view.
1.3.2 Status bar
From the status bar, you can view both phone status (on the right side)
and notification information (on the left side).
Drag down the status bar to view notifications and drag again to enter
the quick settings panel.
Touch and drag up to close it. When there are notifications, you can
touch them to access notifications.
Quick settings panel
Touch and drag down the Notification panel or touch to open the
Quick settings panel. You can enable or disable functions or change
modes by touching the icons. Touch EDIT to customize your Quick
settings panel.
Touch to enter user screen to edit and
save owner's name, phone number, and
other information.
Touch to access Settings, where you can
set more items.
Notification panel
When there are notifications, touch and drag down the Status bar to
open the Notification panel to read more detailed information.
Touch to switch to the quick settings panel.
Touch CLEAR ALL to clear all event–based
notifications (other ongoing notifications will
remain).
2324
Touch to customize your Quick settings panel.
1.3.3 Search bar
The phone provides a Search function which can be used to locate
information within applications, the phone or the web.
Search by text
• Touch the Search bar from the Home screen.
• Enter the text/phrase you want to search for.
• Touch the icon on the keyboard if you want to search on the web.
Search by voice
• Touch from the Search bar to display a dialog screen.
• Speak the word/phrase you want to search for. A list of search results
will display for you to select from.
1.3.4 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
choosing slide or creating a pattern, PIN or password, etc.
To create a screen unlock pattern
• From the Home screen, touch to open the applications list, then
touch Settings\Lock screen\Screen lock\Pattern.
• Draw your own pattern.
To lock phone screen
Press the Power key once to lock the screen.
To unlock the phone screen
Press the Power key once to light up the screen, slide to draw the
unlock pattern you have created or enter your PIN or password, etc.
to unlock the screen.
If you have chosen Swipe as the screen lock, you can press the Power
key to light up the screen, then swipe up to unlock the screen. Touch
the app icons on the locked screen twice to enter.
Double touch
to enter the
detailed screen
Swipe up to
unlock the screen
1.3.5 Personalize your Home screen
Add
You can long press a folder, an application or a widget to activate the
Move mode, and drag the item to your preferred Home screen.
2526
Reposition
Long press the item to be repositioned to activate the Move mode,
drag the item to the desired position and then release. You can move
items both on the Home screen and the Favorite tray. Hold the icon
on the left or right edge of the screen to drag the item to another
Home screen.
Remove
Long press the item to be removed to activate the Move mode, drag
the item up to the top of the X Remove, and release after the item
turns red.
Create folders
To improve the organization of items (shortcuts or applications) on the
Home screen and the Favorite tray, you can add them to a folder by
stacking one item on top of another. To rename a folder, open it and
touch the folder’s title bar to input the new name.
Wallpaper customization
Long press the empty area in the Home screen, then touch
WALLPAPERS to customize wallpaper.
1.3.6 Widgets and recently-used applications
Consult widgets
Long press the empty area in the Home screen, then touch WIDGETS
to display all widgets.
Touch the selected widget and slide it to move to your preferred
screen.
Consult recently-used applications
To consult recently-used applications, touch the Overview key. Touch
a thumbnail in the window to open the application.
Touch one thumbnail and slide it right/left or touch X to close the
application.
Touch at the bottom of the screen to close all the running
applications.
1.3.7 Volume adjustment
Using the volume key
Press the Volume key to adjust the volume. To activate the vibrate
mode, press the Volume down key until the phone vibrates.
Using the settings menu
From the Home screen, touch to open the applications list, then
touch Settings\Sound to set the volume of media, ringtone, alarm, etc.
to your preference.
2728
Text input ....................................
2
2.1 Using the Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want to set
up and a series of settings will become available.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the onscreen keyboard
orientation. You can adjust it by changing the settings (Touch Settings\
Display\When device is rotated
2.1.1 Android keyboard
Touch to enter text
or numbers.
Touch to switch
between "abc/Abc"
Long press to switch
to "abc/ABC" mode.
between symbol and
numeric keyboard.
mode;
Touch to switch
Long press to select
symbols.
Long press to show input options.
2.2 Text editing
You can edit the texts you entered.
• Long press or double touch within the texts you want to edit.
• Drag the tabs to change the checked texts.
• The following options will show: CUT, COPY and SHARE.
You can also insert new texts if preferred
• Touch where you want to type, or long press the blank, the cursor will
blink and the tab will show. Drag the tab to move the cursor.
• If you have cut or copied any text, touch the tab to show the PASTE
icon which allows you to complete pasting immediately.
You can launch a call by using Call. Touch the icon on the Home
screen to access the Call application.
Touch to enter
the contact details
screen. You can
choose to edit,
delete, share the
contact, or send
a message to the
contact.
Slide to access
the RECENTS
and CONTACTS.
Touch to call the
previewed number.
Touch to display keyboard.
Display the
suggested
number(s).
Long press to
access voicemail.
Enter the desired number from the keyboard and touch to place
the call or select a contact from CONTACTS or RECENTS by sliding or
touching tabs, then to make the call.
The number you entered can be saved to Contacts by touching
and then touching .
If you make a mistake, you can delete the incorrect digits by touching
.
To hang up a call, touch .
International call
To dial an international call, long press to enter “+”, then enter the
international country prefix followed by the full phone number and touch
.
Emergency call
If your phone has network coverage, dial the emergency number and
touch to make an emergency call. This works even without a SIM
card and without typing the PIN code.
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3.1.2 Answering or rejecting a call
3.1.4 During a call
To adjust the volume during a call, press the Volume up/down key.
When you receive a call:
• Touch the icon to answer;
• Touch the icon to reject;
• Touch the icon to reject the call by sending a preset message.
To mute the ringtone volume of an incoming call, press the Volume up/
down key, or turn the phone over (when the Settings\Gestures\Turn
over to mute option is activated).
3.1.3 Calling your voicemail
Your voicemail is provided by your network to avoid missing calls. It
works like an answering machine that you can consult at any time.
To access your voicemail, long press .
To set your voicemail number: Long press , then touch ADD NUMBER\Voicemail\Setup\Voicemail number.
If you receive a voicemail, a voicemail icon appears on the Status
bar. Open the Notification panel and touch New voicemail.
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Touch to end the current call.
Touch to activate the speaker during the current call.
Touch this icon again to deactivate the speaker.
Touch to mute the current call. Touch this icon again to
unmute the call.
Touch to display the Dial pad.
Touch to hold the current call. Touch this icon again to
retrieve the call.
Touch to add a call.
To avoid accidental operation of the touchscreen during a call,
the screen will be locked automatically when you put the
cellphone close to your ear; and it will be unlocked when the
cellphone is taken away from your ear.
3.1.5 Managing multiple calls
With this phone you can handle multiple calls at the same time.
Swap calls
When you accept two calls, touch the icon, you can now switch
between two lines. The current call will be put on hold and you are
able to join the other call.
Conference calls
(1)
You can set up a conference call as follows.
• Place a call to the first participant of the conference call.
• Touch the icon .
• Then touch the icon and then touch the icon to start the
conference.
• Touch to end the conference call and disconnect all callers.
3.1.6 Call settings
Touch from the Call screen, then touch Settings. The following
options are available:
Sounds and vibrate
Touch to set incoming call ringtone, and mark the checkbox to enable
dial pad tones or vibrate for calls.
Quick response
Touch to edit quick response.
(1)
Depending on your network carrier.
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Calling settings
• Voicemail
- Service: Opens a dialog box where you can select your carrier’s
voicemail service.
- Setup: If you are using your carrier’s voicemail service, this opens
a dialog box where you can enter the phone number to use for
listening to and managing your voicemail. You can enter a comma (,)
to insert a pause into the number — for example, to add a password
after the phone number.
- Sound: Touch to set the sound when a new voicemail arrives.
- Vibrate: Mark the checkbox to enable vibration when a new
voicemail arrives.
• Fixed Dialing Numbers
Fixed dialing number (FDN) is a SIM service mode, where outgoing
calls are restricted to a set of phone numbers. These numbers are
added to the FDN list. The most common practical application of
FDN is for parents to restrict the phone numbers to which their
children can dial. For security reasons, you’ll be prompted to enable
FDN by entering SIM PIN2 which is usually acquired from your
service provider or SIM maker.
• Call forwarding
Touch to configure how your calls are forwarded when you are
busy, unanswered or unreachable.
• Additional settings
Touch Caller ID to use default carrier settings to display your
number in outgoing calls. Mark the Call waiting check box to notify
you of new incoming calls during a call.
Accessibility
Switch the toggle to enable hearing aids. Also set the TTY mode and
Mark the checkbox to activate noise reduction.
Manage accounts
Touch to add your email accounts.
Display options
• Sort by
Touch to sort the list by the first name or last name.
• Name format
Touch to choose whether to display first name first, or last name
first.
Touch to view
your favorites.
Long press to
select the current
contact or all
contacts to delete.
Touch to search in
Contacts
Touch to open
Quick Contact
panel.
3.2 Call log
You can access your call memory by touching RECENTS tab from
the Call screen to view Missed calls, Outgoing calls and Incoming calls.
Touch a contact or number to view information or further operations,
you can launch a new call, send SMS to the contact or number, view
detailed information of the call, or clear the call.
Touch View full call history to view all call log, touch and DELETE
to clear the entire call memory.
Contacts enables quick and easy access to the contact you want to
reach.
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web or
on your phone.
3.3.1 Consult your Contacts
To see your contacts, touch from the Home screen, then select
Contacts.
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Touch to add new
contact.
Delete a contact
To delete a contact, long press the contact you want to delete, the
icon will turn to , then touch and confirm to delete. Touch
to select all contacts, then touch and confirm to delete all contacts.
The contact you have deleted will also be removed from other
applications on the phone or web the next time you synchronize
your phone.
Touch to display the contacts list option menu, following actions
are enabled:
• Contacts to display
Choose contacts to display.
• Merge contacts
Select duplicate contacts to merge.
• Import/Export
Import or export contacts between phone, SIM card, microSD card
and phone storage.
• Accounts
Touch to add your email accounts.
• Group
Touch to view or edit your contact groups like coworkers, family,
friends.
• Settings
Touch to change the display of the sort list and contact names.
3.3.2 Adding a contact
Touch in the contact list to create a new contact.
You are required to enter the contact's name and other contact
information. By scrolling up and down the screen, you can move from
one field to another.
Touch to save.
Touch to select Phone or SIM card.
Touch to add detailed name information.
Touch to add organization.
Touch to select a picture or
take a photo for the contact.
Touch to add a number.
Add to/remove from Favorites
(1)
To add a contact to favorites, you can touch a contact to view details
then touch to add the contact to favorites (the star will turn white).
To remove a contact from favorites, touch the white star on the
contact details screen.
3.3.3 Editing your contacts
To edit contact information, touch in the contact details screen
to edit.
When finished, touch to save.
3.3.4 Use Quick contact for Android
Touch a contact to open Quick contact for Android, then you can
touch or the number to make a call, touch to send a message.
When finished, touch to save.
To exit without saving, you can touch and then touch Discard changes.
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(1)
Only phone contacts can be added to Favorites.
The icons available on the Quick contact panel depend on the
information you have for the contact and the applications and
accounts on your phone.
3.3.5 Importing, exporting and sharing contacts
This phone enables you to import or export contacts between your
phone, SIM card and phone storage.
From the Contacts screen, touch to open the options menu, touch
Import/Export, then select Copy contacts from Phone, SIM card,
Phone storage, and touch NEXT to select Copy contacts to Phone,
SIM card, Phone storage.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch the icon and Share from
the contact details screen. Select the number you want to share and
touch the icon, and then select the application to perform this
action.
3.3.6 Displaying contacts
You can configure which list of contacts, for each account, you want
to display in the Contacts list. Touch and touch Contacts to display
from contacts list screen, then you can choose which contacts to
display.
Touch and Settings to sort the list by the given name or family name,
as well as viewing contact names by given/family name first.
3.3.7 Linking/Unlinking contacts
To avoid duplication, you can add any new contact information to
existing contacts in a single action.
(1)
Touch the contact which you want to add information to, touch to
enter edit contact screen, then touch again and touch Link.
At this time, you are required to select the contact whose information
you want to join with the first contact. The information from the
second contact is added to the first one, and the second contact will
no longer be displayed in the Contacts list.
To separate contact information, touch the contact whose information
you want to separate, touch to enter edit contact screen, then
touch again and touch Unlink, touch OK to confirm.
3.3.8 Accounts
Contacts, data or other information can be synchronized from multiple
accounts, depending on the applications installed on your phone.
To add an account, from the home screen, touch then Settings\Accounts\Add account.
You are required to select the kind of account you are adding, like
Google, Corporate, etc.
As with other account setup, you need to enter detailed information,
like username, password, etc.
You can remove an account to delete it and all associated information
from the phone. Touch the account you want to delete, touch and
select Remove account, then confirm.
Turn on/off the auto-sync
In the Accounts screen, touch and mark the Auto-sync data
checkbox. When activated, all changes to information on the phone or
online will be automatically synchronized with each other.
You can create, edit and receive SMS and MMS with this phone.
To send a message, touch from the Home screen then select
Messaging.
4.1.1 Write message
On the message list screen, touch the new message icon to write
text/multimedia messages.
• Touch to view the whole message thread.
• Long press to activate delete mode.
Sending a text message
Enter the mobile phone number of the recipient in the To bar or touch
to add recipients. Touch the Type message bar to enter the text of
the message. Touch the icon to insert emoticons. When finished,
touch to send the text message.
An SMS message of more than 160 characters will be charged as
several SMS. A counter will be on the right of the text box to remind
you how many characters are allowed to be entered in one message.
Specific letters (accented) will also increase the size of the SMS,
this may cause multiple SMS to be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides and sounds to other compatible mobiles and e-mail addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or subject or email
addresses are added.
To send a multimedia message, enter the recipient's phone number in
the To bar and touch the Type message bar to enter the text of the
message. Touch to open the options menu, touch Add subject to
insert a subject. Touch the icon to attach a picture, video, audio
and so on.
Touch to create a new message.
For saved contacts, touch the photo to open the Quick contact
panel to communicate with the contact. For unsaved contacts,
touch the photo to add the number to your Contacts.
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When finished, touch to send the multimedia message.
4.1.2 Manage messages
When receiving a message, an icon will appear on the status bar as
a notification. Drag down the status bar to open the Notification panel,
touch the new message to open and read it. You can also access the
Messaging application and touch the message to open it.
Messages are displayed in conversational order.
Touch a message to enter the message composing screen:
• Touch to call the number;
• Touch to save the number to contacts or view the contact details
if the number has been saved;
• To reply to a message, enter the text, or touch to insert quick text,
contact etc., after edit then touch .
• Long press a message to show the following icons: copy text ,
forward , view details , delete etc., touch to lock/unlock
the message or save the message to SIM card.
4.1.3 Adjust message settings
You can adjust a range of message settings. From the Messaging
application screen, touch and touch Settings.
GENERAL
• SMS enable
• Quick text
Storage
• Delete old
messages
• Text message limit
• Multimedia
message limit
Touch to change your default SMS app.
Touch to edit quick response text.
Select to delete old messages when the
maximum number of stored messages is
reached.
Touch to set the maximum number of text
messages to be saved per conversation.
Touch to set the maximum number
of multimedia messages to be saved per
conversation.
Notifications
• Notifications
• Select ringtone
• Vibrate
• Beep when on an
active call
WAP Push messages
• Enable WAP Push
Cell Broadcast settings
• Cell Broadcast
• Cell Broadcast
ringtone
• LED indicator
• Light up screen
• Vibrate
Select to display message notifications in the
status bar.
Touch to select a ringtone as a new message
notification tone.
Select to have phone vibrate as a notification
when receiving a new message.
Touch to enable beep when receiving a new
message on an active call.
Touch to enable receipt of push messages
from network.
Mark the checkbox to enable receipt of cell
broadcast messages.
Touch to select Cell Broadcast ringtone when
receiving cell broadcast messages.
Mark the checkbox to enable Cell Broadcast
LED indicator.
Mark the checkbox to light up the screen
when receiving new cell broadcast.
Select to have phone vibrate as a notification
when receiving a new message.
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• Cell Broadcast
settings
• Emergency alerts
ADVANCED
Text message (SMS) settings
• Delivery reports
• Manage SIM
messages
• SMS service center
• Validity period
• Character code
• SMS signature
• Edit SMS signature
Touch to select channels and configure
languages.
Touch to enter emergency alert settings,
including whether to show threats and alert
tones.
Select to request a delivery report for each
text message you send.
Touch to manage text messages stored on
your SIM card.
Touch to edit or view the service center
number.
Touch to select the validity period, during
which the network provider will continue to
try to send the message.
Touch to select the Character code.
Mark the checkbox to add the signature to the
messages you sent.
Touch to edit your SMS signature.
Multimedia message (MMS) settings
• Group messaging
• Delivery reports
• Read reports
• Send read report
• Auto-retrieve
• Roaming auto-
retrieve
• Creation mode
• Maximum message
size
• Priority
Mark the checkbox to use MMS to send
a single message when there are multiple
recipients.
Mark the checkbox to request a delivery
report for each multimedia message you send.
Mark the checkbox to request a report on
whether each recipient has read a multimedia
message sent by you.
Mark the checkbox to send a read report.
Mark the checkbox to download the full
MMS message (including message body and
attachment) automatically to your phone.
Otherwise, download only the MMS message
header.
Mark the checkbox to download the full
MMS message (including message body and
attachment) automatically when roaming.
Otherwise, download only the MMS message
header to avoid extra charges.
The first time you set up your phone, you can select to use an existing
Email or to create a new Email account.
You can also set up external POP3 or IMAP email accounts in your
phone.
To set up your email account, touch from the Home screen, then
select Email.
An email wizard will guide you through the steps to set up an email
account.
• Enter the email address and password of the account you want to
set up.
• Touch Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to the email
account settings screen to enter settings manually. Alternatively, you
can touch MANUAL SETUP to directly enter the incoming and
outgoing settings for the email account you are setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch the icon on the
upper left corner and select Settings. And then touch Add account.
To create and send emails
• Touch the icon from the Inbox screen.
• Enter recipient(s) email address(es) in the To field.
• If necessary, touch Cc/Bcc to add a copy or a blind carbon copy to
the message.
• Enter the subject and the content of the message.
• Touch to add an attachment.
• If you do not want to send the mail right away, you can touch and
Save draft or touch the Back key to save a copy.
• Touch to send.
If you do not want to send or save the email, you can touch and
then select Discard.
To add a signature to your emails, touch and select Settings, then
choose the account where you want to create or modify the signature,
touch Signature to edit.
Use the Calendar to keep track of important meetings, appointments,
etc.
To view the calendar and create events, touch from the Home
screen, then touch Calendar.
5.1.1 Multimode view
You can display the Calendar by Schedule, Day, 3-day, Week, or
Month.
Schedule view
Day view
3-day view
Week view
Month
view
5.1.2 To create new events
You can add new events from any Calendar view.
• Touch to access a new event edit screen.
• Fill in all required information for this new event. If it is a whole-day
event, you can select All-day.
• Invite guests to the event. Enter the email addresses of the guests
you want to invite with commas to separate. The guests will receive
an invitation from Calendar and Email.
• When finished, touch SAVE from the top of the screen.
To quickly create an event from the Week view screens, touch an
empty spot to select a target area which will then turn , and touch
the icon to create the new event.
5.1.3 To delete or edit an event
To delete or edit an event, touch the event to enter its details screen,
touch the icon to edit the event or touch and Delete.
5.1.4 Event reminder
If a reminder is set for an event, the upcoming event icon will
appear on the Status bar as a notification when the reminder time
arrives.
Touch and drag down the status bar to open the notification panel,
touch an event name to view the Calendar notification list.
Touch the Back key to keep the reminders pending in the status bar
and the notification panel.
With the Calculator, you can solve many mathematical problems.
To use the calculator, touch from the Home screen, then touch
Calculator.
There are two panels available: Basic panel and Advanced panel.
To switch between panels, turn the device to the landscape mode from
the basic panel or swipe left to open the Advanced panel
Enter a number and the arithmetic operation to be performed, enter
the second number, then touch “=” to display the result. Touch
to delete digits one by one, long press to delete all at one time.
(1)
.
(1)
If Settings\Display\When device is rotated\Rotate screen contents on
screen is enabled, this item will display.
5556
Getting connected ....................
6
To connect to the internet with this phone, you can use 2G, 3G, 4G or
Wi-Fi, whichever is most convenient.
6.1 Connecting to the Internet
6.1.1 2G, 3G, 4G
The first time you turn on your phone with your SIM card inserted, it
will automatically configure your network service: 2G, 3G, 4G.
To check the network connection you are using, touch Settings\
Cellular networks\Access Point Names or Network carriers.
To create a new access point
A new GPRS/EDGE/3G/4G network connection can be added to your
phone with the following steps:
• Touch Settings\Cellular networks\Access Point Names.
• Then touch the icon to enter the required APN information.
• When finished, touch the key and touch Save.
To activate/deactivate Data roaming
When roaming, you can decide to connect/disconnect to a data
service.
• Touch Settings\Cellular networks.
• Switch the toggle to activate data roaming.
• When Data roaming is disabled, you can still perform data exchange
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings\Wi-Fi.
• Touch the switch to turn on/off Wi-Fi.
• Once Wi-Fi is on, the detailed information of detected Wi-Fi
networks is displayed.
• Touch a Wi-Fi network to connect to it. If the network you selected
is secured, you are required to enter a password or other credentials
(you may contact the network carrier for details). When finished,
touch CONNECT.
To activate notification when a new network is detected
When Wi-Fi is on and the network notification is activated, the Wi-Fi
icon will appear on the status bar whenever the phone detects an
available wireless network within range. The following steps activate
the notification function when Wi-Fi is on:
• Touch Settings.
• Touch Wi-Fi, then touch the icon from the Wi-Fi screen.
• Switch to toggle beside Network notification to activate/deactivate
this function.
To add a Wi-Fi network
When Wi-Fi is on, you may add new Wi-Fi networks according to your
preference.
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• Touch Add network from the Wi-Fi screen.
• Enter the name of the network and any required network information.
• Touch SAVE .
To forget a Wi-Fi network
The following steps prevent automatic connections to networks which
you no longer wish to use.
• Turn on Wi-Fi, if it’s not already on.
• In the Wi-Fi screen, touch the name of the saved network.
• Touch FORGET in the dialog that opens.
6.2 Connecting to Bluetooth devices
(1)
Bluetooth is a short-range wireless communication technology that
you can use to exchange data, or connect to other Bluetooth devices
for various uses.
To exchange data, touch Settings\Bluetooth, your device and other
available ones will show on the screen.
To pair/connect your phone with a Bluetooth device
To exchange data with another device, you need to turn Bluetooth on
and pair your phone with the Bluetooth device with which you want
to exchange data.
• Touch Settings\Bluetooth.
• Touch and Refresh.
• Touch a Bluetooth device you want to be paired with in the list.
• A dialog will pop up, touch PAIR to confirm.
• If the pairing is successful, your phone connects to the device.
To disconnect/unpair from a Bluetooth device
• Touch the Settings icon beside the device you want to unpair.
• Touch FORGET to confirm.
6.3 Connecting to a computer
With the USB cable, you can transfer media files and other files
between your internal storage and a computer.
To turn on Bluetooth
• Touch Settings\Bluetooth.
• Touch to activate/deactivate this function.
To make your phone more recognizable, you can change your phone's
name which is visible to others.
• Touch Settings\Bluetooth.
• Touch the icon and Rename this device.
• Enter a name, and touch RENAME to confirm.
(1)
You are recommended to use Alcatel Bluetooth headsets, which have
been tested and proved compatible with your phone. You can go to www.
alcatelonetouch.us for more information about the Alcatel Bluetooth
headset.
5960
To connect your phone to the computer
Use the USB cable that came with your phone to connect the phone
to a USB port on your computer. You will receive a notification that
the USB is connected.
Open the Notification panel and select USB for file transfer.
Before using MTP, make sure that the driver (Windows Media
Player 11 or higher version) has been installed.
To locate the data you have transferred or downloaded in internal
storage, touch Files. All data you have downloaded is stored in Files,
where you can view media files (videos, photos, music and others),
rename files, install applications into your phone, etc.
6.4 Sharing your phone's cellular data connection
You can share your phone's cellular data connection with a single
computer via a USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a mobile hotspot.
The functions below may incur additional network charges
from your network carrier. Extra fees may also be charged in
roaming areas.
To share your phone's data connection via USB
Use the USB cable that come with your phone to connect the phone
to a USB port on your computer.
• Touch Settings\More\Mobile hotspot and tethering
• Touch the switch beside USB tethering to activate/deactivate this
function.
To share your phone's data connection as a mobile hotspot
• Touch Settings\More\Mobile hotspot and tethering
• Touch the switch beside Mobile hotspot to activate/deactivate this
function.
To rename or secure your mobile hotspot
When a mobile hotspot is activated, you can change the name of your
phone's Wi-Fi network (SSID) and secure its Wi-Fi network.
• Touch Settings\More\Mobile hotspot and tethering
• Touch Mobile hotspot settings\Configure mobile hotspot to change
the network SSID or set your network security.
• Touch SAVE .
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6.5 Connecting to virtual private networks
Virtual private networks (VPNs) allow you to connect to the resources
inside a secured local network from outside that network. VPNs are
commonly deployed by corporations, schools, and other institutions
so that their users can access local network resources when not inside
that network, or when connected to a wireless network.
To add a VPN
• Touch Settings\More\VPN and then touch .
• In the screen that opens, follow the instructions from your network
administrator to configure each component of the VPN settings.
• Touch SAVE .
The VPN is added to the list on the VPN settings screen.
Before adding a VPN, you should set a PIN code or password
for your phone.
To connect/disconnect VPN
To connect to a VPN:
• Touch Settings\More\VPN.
• VPNs you have added are listed; touch the VPN you want to connect
with.
• In the dialog that opens, enter any requested credentials and touch
CONNECT.
To disconnect:
• Open the Notification panel and touch the notification for the VPN
disconnection.
To edit/delete a VPN
To edit a VPN:
• Touch Settings\More\VPN.
• VPNs you have added are listed; touch the icon beside the VPN
you want to edit.
• After editing, touch SAVE.
To delete:
• Touch the icon beside the VPN you want to delete, then touch
FORGET.
Multimedia applications ..........
7
7.1 Camera .................................................................
Your mobile phone is fitted with a Camera for taking photos and
shooting videos.
Before using the Camera, be sure to remove the protective lens cover
to avoid it affecting your picture quality.
To take a photo or video, touch from the Home screen and then
touch Camera.
Touch to turn on/off
night mode
Touch to
update settings
Touch the screen
to set a focus
Pinch/spread two
fingers together
to zoom in/out
Touch to view the
photos or videos
you have taken
Touch to take a photo
To take a photo
The screen acts as the viewfinder. First, position the object or
landscape in the viewfinder, touch the screen to focus if necessary and
touch the icon to take the photo which will be automatically saved.
Touch to turn on/off
camera flash, or enable
automatic flash mode
Touch to set a
timer
Touch to enable/disable
HDR mode
Slide left or right to
change the camera mode
to VIDEO, PANO, TIMELAPSE, etc.
Touch to switch between
front/back camera
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To shoot a video
Touch VIDEO or slide right to turn on video mode. First, position the
object or landscape in the viewfinder and touch the icon to start
recording. Touch the icon to stop recording. The video will be
automatically saved.
Further operations when viewing a photo/video you have taken
• Slide left or right to view the photos or videos you have taken.
• Touch the icon then Gmail, Bluetooth, MMS, etc to share the
photo or video.
• Touch the icon or touch Back key to return to Camera.
7.1.1 Modes and settings
Before taking a photo, slide left or right to change the camera mode.
Back camera shooting mode
• VIDEO
• PHOTO
• PANO
• TIME-
LAPSE
• INSTANT
COLLAGE
Touch to turn on video mode.
Touch to turn on camera mode.
Touch to turn on panorama function. Touch the shutter
button to start taking panoramic photo and move the
phone towards your capture direction and overlap
the two lines. Once the slots are filled, the photo will
be automatically saved. If the slots are not fully filled,
touch the shutter button again to save the photo.
Touch to start recording time-lapse videos.
Touch to take pictures and make them into collage.
Settings
Touch to set under options:
Photo
• Size
Video
• Video quality
• EIS
General
• Grid
• Media storage
• Save location
information
Touch to select picture size.
Touch to select the video recording quality.
Switch the toggle to enable the Electronic
Image Stabilization (EIS) feature. It helps
reduce blurring associated with the motion of
a camera during exposure.
Switch the toggle to enable/disable grid view.
It divides the screen into equal parts and helps
you take better photos by making it simple
to align compositional elements to the grid,
such as the horizon or buildings to the lines
in the grid.
Touch to choose the phone or SD card to save
photos.
Switch the toggle to activate/deactivate the
function of tagging photos and videos with
your location. This option is available when
GPS location services and wireless network
are switched on.
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• Shutter sound
• Reset settings
Switch the toggle to enable/disable shutter
sound when taking a photo.
Gallery acts as a media player for you to view photos and play videos.
In addition, a set of further operations to pictures and videos are
available for your choice.
To view the photos you have taken, touch from the Home screen,
then touch Gallery.
Touch to select photos
for further operation.
Touch to access your albums.
Touch to create new
collage or face show.
To view a picture/play a video
Pictures and videos are displayed by albums in the Gallery.
• Touch an album. All pictures or videos will spread across the screen.
• Touch the picture/video to view or play it.
• Slide left/right to view previous or next pictures/videos.
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To create new collage or Face show
Select up to 9 photos to create new collage or 5 to 25 selfies to create
your Face show.
Working with pictures
You can touch one album, then slide left or right to view the pictures.
Touch a picture you want to work on, touch the icon to delete a
selected one. Touch to share selected ones.
Touch the icon to set them as contact photo or wallpaper, etc.
Touch to access more options.
Batch operation
The Gallery provides a multi-select function, so that you can work with
pictures/videos in batches.
Open the main Gallery window or an album, touch and touch Select items to activate batch operation mode (you can also touch and hold
one album/picture), then touch videos/pictures you want to work on.
Touch the icon to delete selected files. Touch to share selected
files.
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7.3 Music ....................................................................
Using this application, you can play music files stored in your phone.
Music files can be downloaded from your computer to the phone using
a USB cable.
To play a music file, touch from the Home screen, then touch
To manage the files in your phone, touch from the Home screen,
then touch Files.
Files works with both external SD card and internal storage.
Files displays all data stored on the phone, including applications,
media files downloaded from Google Play Store, YouTube or other
locations; videos, pictures or audios you have captured; other data
transferred via Bluetooth, USB cable, etc.
When you download an application from PC to phone, you can locate
the application using Files, then touch it to install it in your phone.
Files allows you to perform and is really efficient with the following
common operations: create (sub) folder, open folder/file, view, rename,
move, copy, delete, play, share, etc.
Touch to access the menu.
Touch to change the song display.
Touch to search for a song.
Touch to access more functions.
Touch to play or pause.
Touch to play the next song.
While playing songs with Music, the operation of pause, play or
skip is still available even if the screen is locked.
To listen to a radio program, touch from the Home screen, then
touch NextRadio.
To use it, you must plug in your headset, which works as an
antenna connected with your phone.
Touch to access
the menu.
Touch to play/stop.
Touch to add the current
station to favorites.
9
Google apps are preinstalled on your phone to improve work efficiency
and help you enjoy life.
This manual briefly introduces the apps. For detailed features and
user guides, refer to related websites or the introduction provided in
the apps.
You are recommended to register with a Google account to enjoy all
the functions.
Google applications...............
Touch to decrease
Touch to go to previous
8.5 Other applications
The previous applications in this section are preinstalled on your
phone. To read a brief introduction of the preinstalled 3rd party
applications, refer to the leaflet provided with the phone. You can also
download thousands of 3rd party applications by going to Google Play
Store on your phone.
(1)
Application availability depends on country and carrier.
A web browser with which you can surf the Internet.
Your bookmarks, browsing history, and settings across all devices with
the browser installed can be synchronized with your Google account.
9.2 Gmail
As the Google's web-based email service, Gmail is configured when
you first set up your phone. With this application, you can receive and
send mails, manage mails by labels, and archive mails, etc. Mails can be
automatically synchronized with your Gmail account.
9.3 Maps
Google Maps offers satellite imagery, street maps, 360° panoramic
views of streets, real-time traffic conditions, and route planning for
traveling by foot, car, or public transportation. By using this application,
you can get your own location, search for a place, and get suggested
route planning for your trips.
9.4 YouTube
YouTube is an online video-sharing application where users can upload,
view, and share videos. Available content includes video clips, TV clips,
music videos, and other content such as video blogging, short original
videos, and educational videos. It supports a streaming function that
allows you to start watching videos almost as soon as they begin
downloading from the Internet.
9.5 Play Store
Serves as the official app store for the Android operating system,
allowing users to browse and download applications and games.
Applications are either free of charge or at a cost.
In Play Store, search for the app you need, download it and then follow
the installation guide to install the app. You can also uninstall, update
an app, and manage your downloads.
9.6 Drive
A file storage and synchronization service created by Google, which
allows users to store files in the cloud, share and edit files.
Files in Drive are well kept and you can reach your files from any
device by logging in to your Google account. Files or folders can be
shared privately with particular users having a Google account.
9.7 Play Music
A music streaming service and online music locker operated by Google.
You can upload and listen to a large number of songs for free. In
addition to offering music streaming for Internet-connected devices,
the Google Play Music app allows music to be stored and listened
to offline. Songs purchased through the Play Music are automatically
added to the user's account.
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9.8 Photos
Google Photos stores and backs up your photos and videos. It also
automatically analyzes photos and organizes them into groups, so that
you can quickly locate the photos you need.
9.9 Keep
A note taking application developed by Google.
You can insert images, lists, and record voice in your notes, and set
time or location-based reminders for notes. Google Keep allows you
to categorize notes by labels, and notes are searchable based on their
color, whether they have reminders, audio, images, or are lists.
10
To go to Settings, touch from the Home screen, then touch
Settings.
Settings ..............................
10.1 Wireless & networks
10.1.1 Wi-Fi
Using Wi-Fi you can now surf the Internet without using your SIM card
whenever you are in range of a wireless network. The only thing you
have to do is to enter the Wi-Fi screen and configure an access point
to connect your phone to the wireless network.
For detailed instructions on using Wi-Fi, refer to “6.1.2 Wi-Fi”.
10.1.2 Bluetooth
Bluetooth allows your phone to exchange data (videos, images, music,
etc.) within a small range with another Bluetooth supported device
(phone, computer, printer, headset, car kit, etc.).
For more information on Bluetooth, refer to “6.2 Connecting to
Bluetooth devices”.
10.1.3 Cellular networks
Connecting to the cellular network with a SIM card enables cellular
data service and push notifications over the cellular network.
If you do not need to transmit data on cellular networks, turn off
cellular data to avoid incurring significant charges for data use on local
carrier cellular networks, particularly if you do not have a cellular data
agreement.
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For more information on cellular network, refer to "“6.1 Connecting
to the Internet”".
10.1.4 Data usage
You can check how much data has been used during the time cycle
you set, set a cellular data limit, see which apps have been using data,
or restrict background data for individual apps.
Data usage is measured by your phone, and your carrier may
count differently.
10.1.5 More\Airplane mode
Touch the switch of Airplane mode to simultaneously disable all
wireless connections including Wi-Fi, Bluetooth and more.
10.1.6 More\Mobile hotspot and tethering
This function allows you to share your phone's cellular data connection
via USB or as a mobile hotspot (refer to “6.4 Sharing your phone's
cellular data connection”).
10.1.7 More\VPN
A mobile virtual private network (mobile VPN or mVPN) provides mobile
devices with access to network resources and software applications on
their home network when they connect via other wireless or wired
networks. Mobile VPNs are used in environments where workers need
to keep application sessions open at all times, throughout the working
day, as the user connects via various wireless networks, encounters
gaps in coverage, or suspends-and-resumes their devices to preserve
battery life. A conventional VPN can't survive such events because the
network tunnel is disrupted, causing applications to disconnect, time
out, fail, or even the computing device itself to crash.
For more information on VPN, refer to “6.5 Connecting to virtual
private networks”.
10.2 Device
10.2.1 Gestures
The following gestures can be used for quick operations:
• Turn over to
mute
• Three-finger
screenshot
10.2.2 Lock screen
Function shortcuts
Touch to customize the application shortcuts displayed on your lock
screen.
Screen lock
Touch to set your screen unlock method. For example, you can unlock
your phone by sliding the screen, entering a password, or drawing a
pattern, etc Touch for further setting of screen lock. You can make
pattern visible, select the duration to lock the phone after the screen
is off, or input owner information which will display on the locked
screen..
Smart Lock
You must set a screen lock first when you enable this function.
Switch the toggle to mute ringtones of incoming
calls by turning the phone over.
Switch the toggle to enable the function that allows
you to capture a screenshot with 3 fingers swiping
down simultaneously.
10.2.4 Notifications
Touch to block or set priority for app notifications.
10.2.5 Sound
Use the Sound settings to adjust call and notification ringtones, music,
and other audio settings.
• Silent mode
• Sound
• Headset mode
• Also vibrate for
calls
• Do Not Disturb
• Phone ringtone
• Default notification
ringtone
• Default alarm
ringtone
• Mute power on &
off tone
Touch to turn on/off silent mode.
Set volume for media, alarm, ring and
notifications.
Mark the checkbox to enable headset mode.
Ringtones will only be heard from the headset
if it is plugged in.
Switch the toggle to enable vibration for
incoming calls.
Touch to allow alarms, reminders, calls, etc.
when Do not disturb mode is enabled.
Touch to set your incoming call ringtone.
Touch to set the default sound for notifications.
Touch to set the default sound for alarms.
Touch to enable/disable the power on & off
ringtone.
10.2.3 Display
In this menu, you can adjust your screen brightness, wallpaper, font
size, color temperature of your screen, etc.
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• Audio enhancement
• Other sounds
Touch to set audio enhancement.
Touch to set dial pad tones, screen locking
sounds, touch sounds and vibrate on touch.
10.2.6 Apps
Touch to view details about the applications installed on your phone,
to manage their data usage and force them to stop.
In the App permissions menu of an application, you can grant
permissions for the app, such as allowing the app to access your
Camera, Contacts, Location, etc.
In the Notification menu, you can configure whether to block the
notifications from this app, hide sensitive content, etc.
10.2.7 Storage
Use these settings to monitor the total and available space on your
phone.
10.3 Personal
10.3.1 Location
On
Touch the switch to enable the use of information from Wi-Fi
and cellular networks to determine your approximate location, for
use in Google Maps, when you search, and so on. When you select
this option, you’re asked whether you consent to share your location
anonymously with Google’s location service.
Mode
Touch to select High accuracy, Battery saving or Device only mode.
• High accuracy: Use GPS, Wi-Fi, Bluetooth, or cellular networks to
determine location.
• Battery saving: Use Wi-Fi, Bluetooth, or cellular networks to
determine location.
• Device only: Use GPS to determine location.
10.2.8 Battery
Touch any category in the battery management screen to view its
power consumption.
You can adjust power use via the screen brightness or screen timeout
settings in the Display screen.
10.2.9 Memory
Touch to view the total memory and the memory used by applications.
10.2.10 Users
Touch to add an account for this phone.
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Recent location requests
This list shows the recent location requests.
Location services
This list shows the location services.
10.3.2 Security
Encrypt phone
Requires a numeric PIN, pattern, or password to decrypt your phone
each time you power it on.
Private mode
Switch the toggle to turn on/off private mode.
User credentials
Touch to view and modify stored credentials.
Set up SIM card lock
• Switch the toggle of Lock SIM card to lock the SIM card with a PIN
code.
• Touch Change SIM PIN to change the PIN code.
Make passwords visible
Switch the toggle to show passwords as you type.
Device administrators
Touch to view or deactivate device administrators.
Unknown sources
Switch the toggle to permit installation of applications that you obtain
from websites, emails, or other locations other than Google Play Store.
To protect your phone and personal data, download applications only
from trusted sources, such as Google Play Store.
Auto device wipe
When turned on, all data on your phone will be wiped if you have
entered wrong password for 10 time.
Storage type
Touch to view your storage type.
Trusted credentials
Touch to display trusted CA certificates.
Install from SD card
Touch to install encrypted certificates from or SD card.
Clear credentials
Touch to remove all certificates.
Trust agents
Touch to view or deactivate trust agents.
Screen pinning
When this function is enabled, you can always keep a window in view
by touching the Overview button and then the pin icon. In this case,
the user cannot go to any other window or open any other app.
To stop pinning a window in view, long press both the Back and
Overview keys together, then entering your screen unlock password
or drawing your unlock pattern.
Apps with usage access
Touch to display the apps which can track what apps you are using,
and the using frequency. You can switch the toggle to turn on/off the
permission.
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10.3.3 Accounts
Manage your accounts and synchronization. Touch Add account to sign
in to or create accounts on your phone.
Touch an account type to see that type of accounts you have added
and adjust the accounts settings.
10.3.4 Google
This phone offers you Google account and services setting options.
10.3.5 Language & input
Use the Language & input settings to select the language for the text
on your phone and for configuring the onscreen keyboard. You can
also configure voice input settings and the pointer speed.
Language
Touch to select the language and the region you want.
Spell checker
Switch the toggle to enable the system to show suggested words.
Personal dictionary
Touch to open a list of the words you’ve added to the dictionary. Touch
a word to edit or delete it. Touch the add button (+) to add a word.
Keyboard and input methods
Touch to select a default input method.
Text-to-speech output
• Preferred engine: Touch to choose a Preferred text-to-speech
engine, touch the settings icon to show more choices for each
engine.
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• Speech rate: Touch to select how quickly you want the synthesizer
to speak You can touch Reset speech rate to reset it.
• Pitch: Touch to select the pitch you want the synthesizer to speak in.
You can touch Reset speech pitch to reset it.
• Listen to an example: Touch to play a brief sample of the speech
synthesizer, using your current settings.
• Default language status: It describes support level of default
language.
Pointer speed
Touch to open a dialog where you can change the pointer speed, touch
OK to confirm.
10.3.6 Backup & reset
Back up my data
Touch the switch to back up your phone’s settings and other application
data to Google servers. If you replace your phone, the settings and
data you’ve backed up will be restored onto the new phone for the first
time you sign in with your Google account. If you mark this option, a
wide variety of settings and data are backed up, including your Wi-Fi
passwords, bookmarks, a list of the applications you’ve installed, the
words you’ve added to the dictionary used by the onscreen keyboard,
and most of the settings that you configure in the Settings application.
If you unmark this option, you stop backing up your settings, and any
existing backups are deleted from Google servers.
Backup account
Touch to set your backup account.
Automatic restore
Touch the switch to restore your backed-up settings or other data
when you reinstall an application.
Network settings reset
Touch to reset all network settings.
Set time
Touch to open a dialog where you can manually set the phone’s time.
Factory data reset
Erase all of your personal data from internal phone storage, including
information about your Google account, any other accounts, your
system and application settings, and any downloaded applications.
Resetting the phone does not erase any system software updates
you’ve downloaded.
If you reset the phone in this way, you’re prompted to re-enter the
same kind of information as when you first started Android.
When you are unable to power on your phone, there is another way to
perform a factory data reset by using hardware keys. Press the Volume
up key and the Power key at same time until the screen lights up.
10.4 System
10.4.1 Date & time
Use Date & time settings to customize your preferences for how date
and time are displayed.
Automatic date & time
Touch the switch to use the network-provided date and time.
Automatic time zone
Touch the switch to use the network-provided time zone.
Set date
Touch to open a dialog where you can manually set the phone’s date.
Select time zone
Touch to open a dialog where you can set the phone’s time zone.
Use 24-hour format
Touch the switch to display the time using the 24-hour clock format.
10.4.2 Accessibility
Use the Accessibility settings to configure any accessibility plug-ins you
have installed on your phone.
TalkBack
Touch to enable spoken feedback from your phone.
Switch Access
Touch to enable Switch Access.
Captions
Touch to activate/deactivate captions for phone screen.
Magnification
Touch to turn on/off to activate/deactivate zoom in/out function by
triple-tapping the screen.
Font size
Touch the switch to enlarge or narrow the text on screen.
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Display size
Touch the switch to make the items on your screen smaller or larger.
Some apps on your screen may change position.
Text-to-speech output
Touch to update the settings for text-to-speech output, such as the
speech rate.
Touch after pointer stops moving
Touch the switch to set the click after pointer stops moving.
High contrast text
Touch the switch to activate high contrast text.
Power key ends call
Touch the switch to enable Power key ends call.
Auto-rotate screen
Touch the switch to activate auto-rotate screen. Content on the screen
or the keyboard will be automatically rotated when you rotate your
phone.
Speak passwords
Touch the switch to speak passwords while typing.
Large mouse pointer
Touch the switch to enable large mouse pointer.
Mono audio
Touch to combine channels when playing audio.
Accessibility shortcut
Touch to enable/disable quick activating for accessibility features.
Long press delay
Touch to adjust the duration of touch and hold delay. This function
enables your phone to differ touch and touch & hold, which may avoid
incorrect operations.
Color inversion
Touch the switch to turn on/off color inversion.
Color correction
Touch to turn on/off color correction.
10.4.3 Printing
Touch to check your printing jobs. A print App is required when there
is no service installed.
10.4.4 Developer options
To enable this function, touch Build number 7 times and Developer
options will be available. The developer options screen contains
settings that are useful for developing Android applications.
10.4.5 Regulatory & safety
Touch to view product information.
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10.4.6 About phone
This contains information ranging from Legal information, Model
number, Android version, Android security patch level, Baseband
version, Kernel version, Build number to those listed below:
Updates
Touch to check for system updates.
Status
This contains the status of the Battery status, Battery level, My phone
number, Network, Signal strength, etc.
11
Making the most of your
phone .......................................
11.1 Upgrade
You can use the Mobile Upgrade tool or FOTA Upgrade tool to update
your phone's software.
11.1.1 FOTA Upgrade
Use the FOTA (Firmware Over The Air) Upgrade tool to update your
phone's software. To access Updates, touch the Application tab from
the Home screen, then select Updates or touch Settings\About phone\Updates.
Touch and the phone will search for the latest software. If you want
to update the system, touch the button, and when that’s finished,
touch to complete the upgrade. Now your phone will have the
latest version of the software. You should turn on data connection or
Wi-Fi before searching for updates. Settings for auto-check frequency
are also available once you restart the phone. If you have chosen autocheck, when the system discovers the new version, a dialog will pop
up to choose download or ignore, the notification will also appear in
the status bar.
During FOTA downloading or updating, to avoid errors in locating the
correct update packages, do not change your default storage location.
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12
Accessories .............................
13
Warranty ..................................
The latest generation of Alcatel mobile phones offers a built-in
handsfree feature that allows you to use the telephone from a
distance, placed on a table for example. For those who prefer to keep
their conversations confidential, an earpiece is also available known
as the headset.
1. Charger
2. USB cable
3. LCD cling
4. Lighting cover & Power cover & Music cover
Only use the Alcatel batteries, chargers, and accessories
included along with your device.
TCL Communications Ltd. (“TCL”) warrants to the original retail
purchaser of the ALCATEL onetouch branded accessory that should
the product or part thereof during normal consumer usage and
condition is found to be defective in material or workmanship that
results in product failure within the first twelve months (1 year) from
the date of purchase as shown on its original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at TCL’s option without charge for parts or labor
directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship as set forth
above. Such defect(s) will be repaired or replaced (with new or rebuilt
parts) at the company’s option without charge for parts or labor
directly related to the defect(s).
TCL disclaims any other express or implied warranty for its device. This
LIMITED WARRANTY will be voided if any of the following conditions
occur:
1. Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
2. Connection of the device to any equipment not supplied or not
recommended by TCL;
3. Modification or repair performed by individuals not authorized by
TCL or its affiliates;
4. Changes to the device operating system by the user or third party
applications;
5. Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
9394
6. Removal or altering of the device’s event labels or serial numbers
(IMEI);
7. Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
8. Rooted devices;
9. Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
required by the purchaser’s jurisdiction. In no event shall TCL or any
of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply in some states or
principalities.
14
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or
apps on your phone.
• To update your system software, use the System Updates command
in your phone’s settings.
• To set your phone to factory default, use the Backup & Reset in the
phone’s settings, All your phone data will be lost permanently. It is
strongly advised to fully back up your phone before resetting.
My phone can't be switched on
• When the phone can't be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed. Then switch it on
again.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
• If your phone has a removable battery, remove the battery and
reinsert it, then restart the phone.
My phone turns off by itself
• When your phone turns off by itself, make sure that the Power key
is not accidentally pressed.
• Check the battery charge level.
• Check your phone’s settings for turning off the phone at a certain
time.
Troubleshooting .....................
9596
• If it still doesn't work, Factory reset the phone via the Backup & reset
in the phone’s Settings. Make sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes with
the phone.
• If your phone has a removable battery, make sure that your battery
is inserted properly and the battery terminal makes a good contact
with the phone. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power has been discharged for a long time, it may take
around 20 minutes to display the battery charging indicator on the
screen.
• Make sure that charging is carried out under normal conditions (0°C
(32°F) to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical
location.
• Verify the network coverage with your carrier in your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your phone’s setting is not in airplane mode.
• If you are away from your carrier’s network, you may need to
enable roaming in the phone’s settings to connect to other network.
Roaming charges may apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is available in your
wireless service plan.
• Check your phone's settings. Make sure Cellular Data is enabled or
Wi-Fi connected.
• Make sure that you are in a place with network coverage for cellular
data or Wi-Fi internet connection.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted.
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched
Call on your phone.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier.
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a
network. Check for overloaded or unavailable network.
• Check your subscription status with your carrier.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
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The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed Caller ID service with your carrier.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector and speaker on your phone
is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes
this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
• Make sure that your SIM card contact list is not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
• Set up your voicemail with your carrier, so that your caller can leave
a message.
I can't access my voicemail
• Make sure that your carrier’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network carrier to check service availability and MMS
parameters.
• Verify the server center number or your MMS profile with your
carrier.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have
reached its limit.
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not working,
try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports MTP
mode. If you are using a Mac, make sure to install Android File
Transfer from www.android.com/filetransfer/.
• Make sure that you’re using the correct cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded files.
99100
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to
other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 135
minutes).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used for
extended periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to
normal temperature.
After a factory data reset is performed, I can't use my phone without
entering Google account credentials
• After a reset is performed, you must enter the original Google
account credentials that were used on this phone.
• If you don’t remember your Google account credentials, complete
Google account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode is not turned on. Go to
Settings > Sound > Do Not Disturb.
• Press the Volume key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as a warranty case.