You can find your serial number or International
Mobile Equipment Identity (IMEI) on the packaging
materials. Or, on the phone, choose Settings > About phone > Status.
First follow the advice in this guide. Then check
hotlines and repair centres information through
This product meets applicable national SAR limits of 2.0
W/kg. The specific maximum SAR values can be found on
page 10 of this user guide.
When carrying the product or using it while worn on your
body, either use an approved accessory such as a holster
or otherwise maintain a distance of 5 mm from the body to
www.sar-ck.com
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the loudspeaker is in use.
ensure compliance with RF exposure requirements. Note
that the product may be transmitting even if you are not
making a phone call.
Safety and use �����������������������������������
We recommend that you read this chapter carefully before using your phone.
The manufacturer disclaims any liability for damage, which may result as a
consequence of improper use or use contrary to the instructions contained
herein.
• TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle constitutes
a real risk, even when the hands-free kit is used (car kit, headset���), drivers are
requested to refrain from using their phone when the vehicle is not parked�
When driving, do not use your phone and headset to listen to music or to the
radio. Using a headset can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere
with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:
- Do not place your phone on top of the dashboard or within an airbag
deployment area;
- Check with your car dealer or the car manufacturer to make sure that the
dashboard is adequately shielded from phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the phone from time to time to optimise its
performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated
areas. As with many other types of equipment now in regular use, phones can
interfere with other electrical or electronic devices, or equipment using radio
frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey
all signs and instructions posted in a fuel depot, petrol station, or chemical plant,
or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid, or an insulin pump, etc..
In particular when using the phone, you should hold it against the ear on the
opposite side to the device, if any.
56
To avoid hearing impairment, pick up the call before holding your phone to your ear.
Also move the phone away from your ear while using the "hands-free" mode because
the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the phone and accessories
without supervision.
If your phone has a removable cover, note that your phone may contain
substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and battery are not removable.
If you disassemble your phone the warranty will not apply. Disassembling the
phone may damage the battery, and may cause leakage of substances that could
create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The
manufacturer’s recommended operating temperature range is -10°C to +55°C.
At over 55°C the legibility of the phone’s display may be impaired, though this is
temporary and not serious.
Do not open, dismantle, or attempt to repair your phone yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass screen is damaged, cracked, or broken to avoid
any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by
TCL Communication Ltd. and its affiliates and are compatible with your phone
model. TCL Communication Ltd. and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Remember to make backup copies or keep a written record of all important
information stored on your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing
lights, or when playing video games. These seizures or blackouts may occur even if
a person never had a previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences, please consult
your doctor before playing video games on your phone or enabling a flashing-lights
feature on your phone.
Parents should monitor their children’s use of video games or other features
that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the following
safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore while playing, stop and rest
for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or after playing, stop
the game and see a doctor.
When you play games on your phone, you may experience occasional discomfort
in your hands, arms, shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or
other musculoskeletal disorders.
• PRIVACY:
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your phone� Pursuant to such
laws and regulations, it may be strictly forbidden to take photographs and/or
to record the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an invasion of
privacy� It is the user's sole responsibility to ensure that prior authorisation
has been obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the operator) disclaim any liability
which may result from improper use of the phone�
• BATTERY:
Following air regulation, the battery of your product is not charged. Please
charge it first.
For a non-unibody device:
Observe the following precautions:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns);
- Do not puncture, disassemble, or cause a short circuit in a battery;
- Do not burn or dispose of a used battery in household rubbish or store it at
temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable environmental
regulations. Only use the battery for the purpose for which it was designed.
Never use damaged batteries or those not recommended by TCL Communication
Ltd. and/or its affiliates.
For a non-unibody device with a non-removable battery:
Observe the following precautions:
- Do not attempt to eject, replace or open the battery;
- Do not puncture, disassemble, or cause a short circuit in the battery;
- Do not burn or dispose of your phone in household rubbish or store it at
temperature above 60°C.
Phone and battery must be disposed of in accordance with locally applicable
environmental regulations.
For a unibody device:
Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
- Do not burn or dispose of your phone in household rubbish or store it at
temperature above 60°C.
Phone and battery as a unibody device must be disposed of in accordance with
locally applicable environmental regulations.
This symbol on your phone, the battery, and the accessories means
that these products must be taken to collection points at the end of
their life:
- Municipal waste disposal centres with specific bins for these items
of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
78
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if
your jurisdiction or your region has suitable recycling and collection facilities;
instead they are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
• CHARGERS:
Mains powered chargers will operate within the temperature range of: 0°C to
40°C.
The chargers designed for your phone meet the standard for safety of information
technology equipment and office equipment use. They are also compliant with
the ecodesign directive 2009/125/EC. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may not work in
another jurisdiction. They should be used for this purpose only.
Radio waves ���������������������������������������
Proof of compliance with international standards (ICNIRP) or with European
Directive 2014/53/EU (RED) is required of all phone models before they can
be put on the market. The protection of the health and safety for the user and
any other person is an essential requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO
RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed not to exceed
the limits for exposure to radio waves (radio frequency electromagnetic fields)
recommended by international guidelines. The guidelines were developed by
an independent scientific organisation (ICNIRP) and include a substantial safety
margin designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions with the device
transmitting at its highest certified power level in all tested frequency bands.
The highest SAR values under the ICNIRP guidelines for this device model are:
5085Y
Maximum SAR for this model and conditions under which it was
Maximum SAR for this model and conditions under which it was
recorded
Head SAR
Body-worn SAR
During use, the actual SAR values for this phone are usually well below the
values stated above. This is because, for purposes of system efficiency and to
minimise interference on the network, the operating power of your phone is
automatically decreased when full power is not needed for the call. The lower
the power output of the phone, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 5 mm.
To meet RF exposure guidelines during body-worn operation, the phone should
be positioned at least this distance away from the body.
If you are not using an approved accessory ensure that whatever product is used
is free of any metal and that it positions the phone the indicated distance away
from the body.
Organisations such as the World Health Organisation and the US Food and Drug
Administration have stated that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep the phone away from the
head and body during phone calls, or reduce the amount of time spent on the
phone.
For more information, you can go to www.alcatel-mobile.com.
Additional information about electromagnetic fields and public health are
available on the following site: http://www.who.int/peh-emf.
Your phone is equipped with a built-in antenna. For optimal operation, you
should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other
than against your ear. In such circumstances the phone will be compliant with the
guidelines when used with a headset or USB data cable. If you are using another
accessory ensure that whatever product is used is free of any metal and that it
positions the phone at least 5 mm away from the body.
Please note by using the device some of your personal data may be shared with
the main device. It is under your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices or third party devices
connected to yours. For products with Wi-Fi features, only connect to trusted
Wi-Fi networks. Also when using your product as a hotspot (where available),
ensure your network security. These precautions will help prevent unauthorised
access to your phone. Your product can store personal information in various
locations including a SIM card, memory card, and built-in memory. Be sure to
remove or clear all personal information before you recycle, return, or give away
your product. Choose your apps and updates carefully, and install from trusted
sources only. Some apps can impact your product’s performance and/or have
access to private information including account details, call data, location details,
and network resources.
Note that any data shared with TCL Communication Ltd. is stored in
accordance with applicable data protection legislation. For these purposes
TCL Communication Ltd. implements and maintains appropriate technical
and organisational measures to protect all personal data, for example, against
unauthorised or unlawful processing and accidental loss or destruction of or
damage to such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal data, and;
- The sensitivity of the personal data processed.
You can access, review, and edit your personal information at any time by logging
into your user account, visiting your user profile or by contacting us directly.
Should you require us to edit or delete your personal data, we may ask you to
provide us with evidence of your identity before we can act on your request.
The Bluetooth word mark and logos are owned by the Bluetooth
SIG, Inc. and any use of such marks by TCL Communication Ltd.
and its affiliates is under licence. Other trademarks and trade
names are those of their respective owners.
Alcatel A5 LED Bluetooth Declaration ID D026265
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
This equipment may be operated in all European countries.
Google, the Google logo, Android, the Android logo, Google
SearchTM, Google MapsTM, GmailTM, YouTube, Google Play Store,
Google LatitudeTM, and Hangouts
The Android robot is reproduced or modified from work created and shared by
Google and used according to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch Google legal in Settings > About phone > Legal information)
You have purchased a product which uses the open source (http://opensource.
org/) programmes mtd, msdosfs, netfilter/iptables and initrd in object code and
other open source programs licensed under the GNU General Public Licence
and Apache Licence.
We will provide you with a complete copy of the corresponding source codes
upon request within a period of three years from the distribution of the product
by TCL Communication Ltd.
We hereby point out that the end user warranty for infringement IPR is solely
limited to the EU.
If and to the extent that the Product is exported, taken with, or used by
end customer or end user outside the EU any responsibility, warranty or
indemnification of manufacturer and its suppliers in regard to the Product expires
(including any indemnification in regard to infringement IPR).
(1)
.
TM
are trademarks of Google Inc.
(1)
May not be available in all countries.
1112
General information �������������������������
•Internet address: www.alcatel-mobile.com
•Hotline: See the "SERVICES" leaflet that came with your phone or
go to our website.
•Manufacturer: TCL Communication Ltd.
•Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong
Science Park, Shatin, NT, Hong Kong
•Electronic labeling path: Touch Settings > Regulatory & safety or
press *#07#, you can find more information about labelling
On our website, you will find our FAQ (Frequently Asked Questions) section. You
can also contact us by email to ask any questions you may have.
This radio equipment operates with the following frequency bands and maximum
radio-frequency power:
802.11bgn: 2.4GHz band < 20 dBm
NFC 13.56 MHz: < 25 dBuA/m at 10m
Hereby, TCL Communication Ltd. declares that the radio equipment type Alcatel
5085Y/5085D is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
internet address: http://www.alcatel-mobile.com/EU_doc.
The description of accessories and components, including software, which allow
the radio equipment to operate as intended, can be obtained in the full text of
the EU declaration of conformity at the following internet address: http://www.
alcatel-mobile.com/EU_doc.
(1)
It depends on countries.
(2)
5085Y only. Note that the NFC function will be disabled if you use a cover
accessory such as an LED cover or Power cover.
(2)
1314
(1)
.
Protection against theft
Your phone is identified by an IMEI (phone serial number) shown on the
packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering *#06# and keep it in a
safe place. It may be requested by the police or your operator if your phone is
stolen. This number allows your phone to be blocked preventing a third person
from using it, even with a different SIM card.
(1)
Disclaimer
There may be certain differences between the user manual description and the
phone’s operation, depending on the software release of your phone or specific
operator services.
TCL Communication Ltd. shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which responsibility
shall be borne by the operator exclusively. This phone may contain materials,
including applications and software in executable or source code form, which
is submitted by third parties for inclusion in this phone ("Third Party Materials").
All Third Party Materials in this phone are provided "as is", without warranty
of any kind, whether express or implied. The purchaser undertakes that TCL
Communication Ltd. has complied with all quality obligations incumbent upon it
as a manufacturer of mobile devices and phones in complying with Intellectual
Property rights. TCL Communication Ltd. will at no stage be responsible for the
inability or failure of the Third Party Materials to operate on this phone or in
interaction with any other device. To the maximum extent permitted by law,
TCL Communication Ltd. disclaims all liability for any claims, demands, suits or
actions, and more specifically – but not limited to – tort law actions, under any
theory of liability, arising out of the use, by whatever means, or attempts to use,
such Third Party Materials. Moreover, the present Third Party Materials, which
are provided free of charge by TCL Communication Ltd., may be subject to
paid updates and upgrades in the future; TCL Communication Ltd. waives any
responsibility regarding such additional costs, which shall be borne exclusively by
the purchaser. TCL Communication Ltd. shall not be held responsible for the lack
of availability of any application, as its availability depends on the country and
the operator of the purchaser. TCL Communication Ltd. reserves the right at any
time to add or remove Third Party Materials from its phones without prior notice;
in no event shall TCL Communication Ltd. be held responsible by the purchaser
for any consequences of such removal.
(1)
Contact your network operator to check service availability.
Your mobile ���������������������������������
1
1�1 Keys and connectors
Headset
connector
Flash
Front camera
Volume key
Power key
Home
buon
Camera flash/
Flashlight
Camera
Volume
key
Power
key
Back
buon
Recent Apps
buon
Micro-USB
connector
1516
Recent Apps button
•Touch to switch between individual app activities and
documents.
Home button
•From any application or screen, touch to return to the
Home screen.
•Long press to turn on Google Now. You can get help such
as getting directions and restaurant information based on
the content detected on the screen.
Back button
•Touch to go back to the previous screen, or close a dialog
box, options menu, the notification panel, etc.
Power key
•Press: Lock the screen/Light up the screen.
•Press and hold: Show the popup menu to select from
Power off/Restart/Aeroplane mode.
•Press and hold the Power key and Volume up key to enter
recovery mode.
•Press and hold the Power key and Volume down key to
make a screenshot.
•Press and hold the Power key for at least 10 seconds to
force reboot.
Volume keys
•In call mode, adjusts the earpiece or headset volume.
•In music/video/streaming mode, adjusts the media volume.
•In general mode, adjusts the ringtone volume.
•Mutes the ringtone of an incoming call.
•In camera preview mode, press Volume up or down key to
take a photo or press and hold to make burst shoot.
1�2 Getting started
1�2�1 Setting up
Inserting or removing the SIM/microSD card
You must insert your SIM card to make phone calls. Power off your
phone before inserting or removing the SIM/microSD card.
Your phone only supports nano-SIM cards. Do not attempt to
insert other SIM types such as mini and micro cards; otherwise
this may cause damage to your phone.
Charging the battery
You are advised to fully charge the battery ( ). Charging status
is indicated by a percentage displayed on screen. The percentage
increases as the phone is charged.
To reduce power consumption and energy waste when the
battery is fully charged, disconnect your charger from the plug;
switch off Wi-Fi, GPS, Bluetooth or background-running
applications when not in use; reduce the backlight time, etc.
1�2�2 Powering on your phone
Hold down the Power key until the phone powers on. Unlock your
phone (Swipe, PIN, Password or Pattern) if necessary and confirm. The
Home screen is displayed.
If you do not know your PIN code or forget it, contact your network
operator. Be sure to keep your PIN code safe.
1718
1�2�3 Powering off your phone
Press and hold the Power key until options appear, then select Power
off.
1�3 Home screen
You can bring all the items (applications, shortcuts, folders and widgets)
you love or use most frequently to your Home screen for quick access.
Touch the Home button to switch to the Home screen.
Status bar
• Status/Notification indicators
• Touch and drag down to open the
notification panel.
Google Search bar
• Touch to enter text search screen
• Touch to enter voice search screen
Swipe left or right to view more
screens
Favourite tray applications
• Enter the application.
• Long press to move or remove
applications.
Enter the applications list.
1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
To enter the available options for an item, long press the item. For
example, select a contact in Contacts, long press this contact, an
option list will appear.
Drag
Long press an item and drag it to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, and
web pages. You can slide the screen horizontally too.
Flick
Similar to swiping, flicking is a lighter and quicker stroke.
Pinch/Spread
Place two fingers on the screen surface and draw them apart or
together to scale an element on the screen.
The phone also supports one finger zooming in Camera and Gallery.
Double tap the screen to zoom in/out.
1920
Rotate
Automatically change the screen orientation from portrait to landscape
by turning the phone sideways.
1�3�2 Status bar
From the Status bar, you can view both phone status (on the right side)
and notification information (on the left side).
Drag down the Status bar to view notifications and drag again to enter
the quick settings panel.
Touch and drag up to close it. When there are notifications, you can
touch them to access notifications.
Notification panel
When there are notifications, touch and drag down the Status bar to
open the Notification panel to read more detailed information.
Open the Quick
settings panel
Touch and drag down to
open the Notification panel
Quick settings panel
Touch and drag down the Notification panel or touch to open the
Quick settings panel. You can enable or disable functions or change
modes by touching the icons.
Enter user screen to edit and save owner's
name, phone number, and other information.
Access Settings, where you can make more
settings.
2122
1�3�3 Search bar
The phone provides a search function which can be used to locate
information within applications, the phone or the web.
Search by text
• Touch the Search bar from the Home screen.
•Enter the text/phrase you want to search for.
•Touch on the keyboard if you want to search on the web.
Search by voice
•Touch from the Search bar to display a dialog screen.
•Speak the word/phrase you want to search for. A list of search results
will display for you to select from.
1�3�4 Locking and unlocking your screen
To protect your phone and privacy, you can lock the phone with a
pattern, PIN or password, etc.
2324
To create a screen unlock pattern
•From the Home screen, touch to open the applications list, then
Press the Power key once to light up the screen, then slide to draw the
unlock pattern you have created or enter your PIN or password, etc.
If you have chosen Swipe as the screen lock, you can press the Power
key to light up the screen, then swipe up to unlock the screen.
Swipe up to unlock
the screen
Double tap for
voice assist
Double tap for
Camera
1�3�5 Personalising your Home screen
Add
You can long press a folder, an application or a widget to activate the
Move mode, and drag the item to your preferred Home screen.
Reposition
Long press an item and drag it to the desired position and then release.
You can move items both on the Home screen and the Favourite tray.
Hold the icon on the left or right edge of the screen to drag the item
to another Home screen.
Remove
Long press an item and drag it up to the top of the X icon, and release
after the item turns red.
Create folders
To improve the organisation of shortcuts or applications on the Home
screen and the Favourite tray, you can add them to a folder by stacking
one item on top of another. To rename a folder, open it and touch the
folder’s title bar to input the new name.
Wallpaper customisation
Long press an empty area on the Home screen, then touch
WALLPAPERS to customise wallpaper.
1�3�6 Widgets and recently-used applications
Consult widgets
Long press the empty area on the Home screen, then touch WIDGETS
to display all widgets.
Touch the selected widget and drag it to your preferred screen.
Consult recently-used applications
To consult recently-used applications, touch the Recent apps button.
Touch a thumbnail in the window to open the application.
Touch one thumbnail and slide it right/left or touch X to close an
application.
Touch at the bottom of the screen to close all the running
applications.
1�3�7 Volume adjustment
Using the volume key
Press the Volume key to adjust the volume. To activate the vibrate
mode, press the Volume down key until the phone vibrates.
Using the settings menu
From the Home screen, touch to open the applications list, then
touch Settings > Sound & notification > Sound to set the volume for
media, ringtone, alarm, etc. to your preference.
2526
Text input ������������������������������������
2
2�1 Using the onscreen keyboard
Onscreen keyboard settings
Go to Settings > Language & input, touch the keyboard you want to
set up and a series of settings will become available.
Adjust the onscreen keyboard orientation
Turn the phone sideways or upright to adjust the onscreen keyboard
orientation. You can adjust it by changing the settings (Touch Settings >
Display > When device is rotated > Rotate the contents of the
screen).
2�1�1 Android keyboard
Enter text or numbers.
Switch between
"abc/Abc" mode;
Long press to switch
to "abc/ABC" mode.
Switch between
symbol and
numeric keyboard.
Long press to show input
options.
2728
Long press to select
symbols.
2�2 Text editing
You can edit the texts you entered.
•Long press or double touch within the texts you want to edit.
•Drag the tabs to change the selected texts.
•The following options will show: SELECT ALL, CUT, COPY, SHARE
and ASSIST�
You can also insert new texts if preferred
•Touch where you want to type, or long press a blank space. The
cursor will blink and the tab will show. Drag the tab to move the
cursor.
•If you have cut or copied any text, touch the tab to show PASTE
which allows you to paste any text you have previously copied.
View the contact’s
detailed information. You
can also edit, delete, share
the contact, or send a
message to the contact.
Show the dial pad
Display
suggested
numbers
Long press to
access voicemail
Enter the desired number from the dial pad and touch to place the
call or select a contact from CONTACTS or RECENTS by sliding or
touching tabs, then touch to make the call.
The number you entered can be saved to Contacts by touching
and then touching Create new contact.
If you make a mistake, you can delete the incorrect digits by touching
.
To hang up a call, touch .
International call
To dial an international call, long press to enter “+”, then enter the
international country prefix followed by the full phone number and
touch .
Emergency call
If your phone has network coverage, dial the emergency number and
touch to make an emergency call. This works even without a SIM
card and without typing the PIN code.
2930
3�1�2 Answering or rejecting a call
When you receive a call:
•Slide upwards to answer;
•Slide upwards to reject;
•Touch to reject the call by sending a preset message.
To mute an incoming call, press the Volume up/down key, or turn the
phone over (when the Settings > Gestures > Turn over to mute option
is activated).
For your convenience, your phone features a unique Reversible
UI, which ensures functionality, including normal call, even the
phone is held in reverse (upside-down) position.
3�1�3 Calling your voicemail
Your voicemail is provided by your network to avoid missing calls. It
works like an answering machine that you can consult at any time.
To access your voicemail, long press .
To set your voicemail number: Long press , then touch ADD NUMBER > Voicemail > Setup > Voicemail number.
If you receive a voicemail, appears on the Status bar. Open the
Notification panel and touch New voicemail.
3�1�4 During a call
To adjust the volume during a call, press the Volume up/down key.
End the current call.
Touch once to activate the speaker during the current call.
Touch this icon again to deactivate the speaker.
Touch once to mute the current call. Touch this icon again
to unmute the call.
Display the dial pad.
3132
Touch once to hold the current call. Touch this icon again
to retrieve the call.
Touch to open Add call option.
Touch to open Start recording option.
To avoid accidental operation of the touchscreen during a call,
the screen will be locked automatically when you put the phone
close to your ear; and it will be unlocked when the phone is
taken away from your ear.
3�1�5 Managing multiple calls
With this phone you can handle multiple calls at the same time.
Swap calls
When you accept two calls, touch , you can now switch between
two lines. The current call will be put on hold and you are able to join
the other call.
Conference calls
You can set up a conference call as follows.
•Place a call to the first participant of the conference call.
•Touch and select Add call.
•Enter the phone number of the person you want to add to
conference and touch . You can also add participants from Call
log or Contacts.
•Touch to start the conference.
•Touch to end the conference call and disconnect all callers.
(1)
Depending on your network operator.
(1)
3334
3�1�6 Call settings
Touch from the Call screen, then touch Settings. The following
options are available:
Display options
•Sort by: Touch to sort the list by the first name or last name.
•Name format: Touch to choose whether to display first name first,
or last name first.
Sounds and vibrate
Touch to set incoming call ringtone, and mark the checkbox to enable
dial pad tones or vibrate for calls.
Quick response
Edit quick responses which will be used when you reject a call with a
message.
Calling accounts
•Dual call settings: select SIM 1 or SIM 2 to set the following
- Voicemail
Service: Opens a dialog box where you can select your operator’s
voicemail service or another service.
Setup: If you are using your operator’s voicemail service, this opens
a dialog box where you can enter the phone number to use for
listening to and managing your voicemail. You can enter a comma (,)
to insert a pause into the number — for example, to add a password
after the phone number.
Sound: Touch to set the sound when a new voicemail arrives.
Vibrate: Mark the checkbox to enable vibration when a new
voicemail arrives.
(1)
Only for 5085D
(1)
:
- Fixed Dialling Numbers
Fixed dialling number (FDN) is a SIM service mode, where outgoing
calls are restricted to a set of phone numbers. These numbers are
added to the FDN list. The most common practical application of
FDN is for parents to restrict the phone numbers to which their
children can dial. For security reasons, you’ll be prompted to enable
FDN by entering SIM PIN2 which is usually acquired from your
service provider or SIM maker.
- Call forwarding
Touch to configure how your calls are forwarded when you are
busy, unanswered or unreachable.
- Call barring
Touch to configure Call barring settings. Mark the checkbox to
activate the call barring for outgoing and incoming calls.
- Additional settings
Touch Caller ID to use default operator settings to display your
number in outgoing calls. Mark the Call waiting check box to notify
you of new incoming calls during a call.
3�2 Call log
You can access your call log by touching from the Call screen to
view missed calls, outgoing calls and incoming calls.
Touch a contact or number to view information or further operations.
You can launch a new call, send SMS to the contact or number, view
detailed information of the call, or clear the call.
Touch View full call history to view call log. To clear any unwanted
call logs, touch and select Delete. To clear entire call history, select
Contacts enables quick and easy access to the contact you want to
reach.
You can view and create contacts on your phone and synchronise
them with your Gmail contacts or other applications on the web or
on your phone.
3�3�1 Consult your Contacts
To see your contacts, touch .
Search in Contacts
View your favorites
Open the Quick contact panel
Long press to select contact(s)
to delete
Add new contact
Delete a contact
Long press the contact you want to delete, then touch and confirm
to Delete.
3536
The contact you have deleted will also be removed from other
applications on the phone or web the next time you synchronise
your phone.
Touch to display the contacts list option menu. The following actions
are available:
•Contacts to
Choose contacts to display.
display
•Import/Export
Import or export contacts between phone, SIM
card, microSD card and phone storage, etc.
•Groups
•Accounts
Touch to create group.
Manage the synchronisation settings for different
accounts.
•Settings
Touch to change the display of the sort list and
contact names.
•Block number
Touch to view your blocked contacts. You can
also unblock them.
3�3�2 Adding a contact
Touch in the contact list to create a new contact.
You are required to enter the contact's name and other contact
information. By scrolling up and down the screen, you can move from
one field to another.
When finished, touch the
icon to save
Select a picture or take
a photo for the contact
Touch to open available labels
Touch to expand fields
When finished, touch to save.
Add to/remove from Favourites
(1)
To add a contact to favourites, you can touch a contact to view details
then touch to add the contact to favourites.
To remove a contact from favourites, touch the star on the contact
details screen.
3�3�3 Editing your contacts
To edit contact information, touch in the contact details screen
to edit.
When finished, touch to save.
To exit without saving, you can touch and then touch Discard changes.
(1)
Only phone contacts can be added to Favourites.
3738
Change a contact’s default phone number
You can set the default phone number for a contact with more than
one number.
The default phone number (the number which has priority when
making a call or sending a message) will always be displayed under the
contact name.
To change the default phone number, long press the desired number,
and select Set default. Then will appear ahead of the number.
3�3�4 Use Quick contact for Android
Touch a contact to open Quick contact for Android, then you can
touch or the number to make a call. Touch to send a message.
The icons available on the Quick contact panel depend on the
information you have for the contact and the applications and
accounts on your phone.
3�3�5 Importing, exporting and sharing contacts
This phone enables you to import or export contacts between your
phone, SIM card and phone storage.
From the Contacts screen, touch to open the options menu, touch
Import/Export, then select to import/export contacts from/to your
accounts, SIM card, Phone, internal storage, micro SD card, etc.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch the contact you want to share, touch and Share from the
contact details screen. Select the number you want to share, touch
, and then select the application to perform this action.
3�3�6 Displaying contacts
You can configure which list of contacts, for each account, you want
to display in the Contacts list. Touch and touch Contacts to display
from contacts list screen. You can then choose which contacts to
display.
Touch and Settings to sort the list by touching First name or Last
name, as well as viewing contact names by touching First name first
or Last name first.
3�3�7 Joining/Separating contacts
To avoid duplication, you can add any new contact information to
existing contacts in a single action.
Touch the contact which you want to add information to, touch to
enter edit contact screen, then touch again and touch Join.
(1)
(1)
Only applicable for phone contacts.
3940
You then need to select the contact whose information you want to
join with the first contact. The information from the second contact
is added to the first one, and the second contact will no longer be
displayed in the Contacts list.
To separate contact information, touch the contact whose information
you want to separate. Touch to enter edit contact screen, then
touch again and touch Separate, touch OK to confirm.
3�3�8 Synchronising contacts in multiple accounts
Contacts, data or other information can be synchronised from multiple
accounts, depending on the applications installed on your phone.
To add an account, touch from the contacts list and touch Accounts >
Add account, or from the home screen, touch then Settings >
Accounts > Add account.
You are required to select the kind of account you are adding, like
Google, Corporate, etc.
As with other account setups you need to enter detailed information,
like username, password, etc.
You can remove an account and all associated information from the
phone. Touch the account you want to delete, touch , select Remove
account, and then confirm.
Auto-sync
On the Accounts screen, touch and mark the Auto-sync data
checkbox. When activated, all changes to information on the phone or
online will be automatically synchronised with each other.
You can create, edit and receive SMS and MMS with this phone.
To access Messaging, touch .
4�1�1 Write a new message
On the message list screen, touch to write text/multimedia
messages.
Add recipients
Send the text message
Insert emoticons
For saved contacts, touch the photo to open the Quick contact
panel to communicate with the contact. For unsaved contacts,
touch to add the number to your Contacts�
4142
Sending a text message
Enter the name or the phone number of the recipient in the To bar or
touch to add recipients. Touch the Type text message bar to enter
the text of the message. Touch to insert emoticons. When finished,
touch to send the text message.
An SMS message of more than 160 characters will be charged as
several SMS. There is a counter on the right of the text box to remind
you how many characters are allowed to be entered in one message.
Specific letters (accented) will also increase the size of the SMS,
this may cause multiple SMS to be sent to your recipient.
Messages are displayed as a conversation.
Touch a message to enter the message composing screen:
•Touch to call the number;
•Touch to save the number to contacts or view the contact details
if the number has been saved;
•To reply to a message, enter the text, or touch to insert quick text,
contact etc. When finished, touch .
•If you long press a message, the following options will be available:
copy text , forward , delete , select all , other options
menu , etc.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides and sounds to other compatible mobiles and email addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or subject or email
addresses are added.
To send a multimedia message, enter the recipient's phone number in
the To bar and touch the Send message bar to enter the text of the
message.
Touch to open the options menu. Touch Add subject to insert a
subject. Touch to attach a picture, video, audio or contact..
When finished, touch to send the multimedia message.
4�1�2 Manage messages
When receiving a message, will appear on the status bar as a
notification. Drag down the Status bar to open the Notification panel,
then touch the new message to open and read it. You can also access
the Messaging application and touch the message to open it.
4344
4�1�3 Adjust message settings
On the message list screen, touch and select Settings.
SMS enabled
Open the options dialog to change your default SMS app.
Text message (SMS)
•Request delivery
report
•Manage SIM card
messages
•Edit quick text
•SMS service centre
•Validity period
Mark the checkbox to request a delivery
report for each text message you send.
Touch to manage text messages stored on
your SIM card.
Touch to add or edit message templates.
Opens a popup to show the service centre
number.
Select a validity period, during which the
network provider will continue to resend the
message if not immediately deliverable.
•SMS storage
location
•Alphabet
management
Multimedia message (MMS)
•Group messaging
•Request delivery
report
•Request read report
•Send read report
•Auto-retrieve
•Roaming auto-
retrieve
•Creation mode
•Maximum message
size
•Priority
Select your phone or SIM card as SMS storage
location.
Select message encode format.
When enabled, you will be able to send a
single message to multiple recipients.
Select to request a delivery report for each
multimedia message you send.
Select to request a report on whether each
recipient has read a multimedia message sent
by you.
Select to automatically send a read report to
the sender if he/she has requested.
Select to automatically download the whole
MMS message (including message body and
attachment) to your phone. To download
only the MMS message header, unmark the
checkbox.
Mark the checkbox to enable auto-retrive
when roaming.
Select a creation mode.
Touch to change the maximum message size.
Touch to set the priority.
Notifications
•Notifications
•Mute
•Sound
•Popup notification
General
•Message font size
•Delete old
messages
•Text message limit
•Multimedia
message limit
•Enable CB ringtone
•Select CB ringtone
•Cell Broadcast
•Enable WAP Push
Select to display message notifications in the
Status bar.
Select a duration to mute your phone when
there's a new message, or turn off mute by
selecting Off.
Select a ringtone as new messages notification
tone.
Select to show popups for push notifications.
Select a message font size.
Will delete old messages when maximum
number of stored messages is reached. To
enable the function, mark the checkbox.
Touch to set the number of text messages to
be saved per conversation.
Touch to set the number of multimedia
messages to be saved per conversation.
Mark/unmark the checkbox to enable/disable
Cell Broadcast ringtone.
Select a ringtone for Cell Broadcast.
To enable or disable Cell Broadcast service or
to choose language and channel for it.
Mark/unmark the checkbox to enable/disable
receipt of push messages from network.
The first time you set up your phone, you can select to use an existing
email address or to create a new email account.
You can also set up external POP3 or IMAP email accounts in your
phone.
To set up your email account, touch from the Home screen, then
select Email.
A setup wizard will guide you through the steps to set up an email
account.
•Enter the email address and password of the account you want to
set up.
•Touch Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to the email
account settings screen to enter settings manually. Alternatively, you
can touch MANUAL SETUP to directly enter the incoming and
outgoing settings for the email account you are setting up.
•Enter the account name and display name in outgoing emails.
•To add another email account, you can touch on the upper left
corner, select Settings, and then touch Add account.
To create and send emails
•Touch from the Inbox screen.
•Enter recipient(s) email address(es) in the To field.
•If necessary, touch Cc/Bcc to add a copy or a blind carbon copy to
the message.
•Enter the subject and the content of the message.
•Touch to add an attachment.
•If you do not want to send the mail right away, you can touch and
Save draft or touch the Back key to save a copy.
•Touch to send.
If you do not want to send or save the email, you can touch and
then select Discard.
To add a signature to your emails, touch and select Settings, then
choose the account where you want to create or modify the signature.
Touch Signature to edit.
You can use Calendar to keep track of important meetings,
appointments, etc.
To view the calendar and create events, touch from the Home
screen, then touch Calendar.
5�1�1 Multimode view
You can display the Calendar by Schedule, Day, 3-day, Week, or
Month.
Schedule view
Day view
3-day view
Week view
Month
view
5�1�2 To create new events
You can add new events from any Calendar view.
•Touch .
•Fill in all required information for this new event. If it is a whole-day
event, you can select All-day.
•Invite guests to the event. Enter the email addresses of the guests
you want to invite, with commas to separate. The guests will receive
an invitation from Calendar and Email.
•When finished, touch SAVE from the top of the screen.
To quickly create an event from the Week view screens, touch an
empty spot to select a target area which will then turn , and touch
the icon to create the new event.
Before you can add an event, you must add at least one Calendar
account and make a calendar visible.
5�1�3 To delete or edit an event
To delete or edit an event, touch the event to enter its details screen,
touch to edit the event, and touch Delete to delete.
5�1�4 Event reminder
If a reminder is set for an event, the upcoming event icon will
appear on the Status bar as a notification when the reminder time
arrives.
Touch and drag down the status bar to open the notification panel,
touch an event name to view the Calendar notification list.
Touch the Back button to keep the reminders pending in the status bar
and the notification panel.
To use the calculator, touch from the Home screen, then touch
Calculator.
There are two panels available: Basic panel and Advanced panel.
To switch between panels, select one of the following two ways:
•Swipe the basic calculation screen to the left to open the scientific
calculation.
Or turn the phone to the landscape orientation from the basic panel to
open the scientific calculation. This option only available if Settings >
Display > When device is rotated > Rotate the contents of the screen
is on.
•Start week on
Touch to choose what day week starts on.
Enter a number and the arithmetic operation to be performed. Enter
the second number, then touch “=” to display the result. Touch to
delete digits one by one, long press to delete all at once.
5354
Getting connected ��������������������
6
To connect to the internet with this phone, you can use GPRS/
EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.
•When Data roaming is disabled, you can still perform data exchange
with a Wi-Fi connection (refer to “6.1.2 Wi-Fi”).
To set preferred network type
•Touch Settings > More > Mobile networks > Preferred network
type.
6�1 Connecting to the internet
6�1�1 GPRS/EDGE/3G/4G
The first time you turn on your phone with your SIM card inserted, it
will automatically configure your network service: GPRS, EDGE , 3G
or 4G.
If the network is not connected, you can turn on mobile data in
Settings > Data usage�
To check the network connection you are using, touch Settings > More >
Mobile networks > Access Point Names or Network operators.
To create a new access point
A new GPRS/EDGE/3G/4G network connection can be added to your
phone with the following steps:
•Touch Settings > More > Mobile networks > Access Point Names.
•Then touch and New APN to add new APN.
•Enter the required APN information.
•When finished, touch and touch Save.
To activate Data roaming
•Touch Settings > More > Mobile networks.
•Touch Data roaming and choose Roaming modes: Disable, National
roaming only, All networks.
5556
6�1�2 Wi-Fi
You can connect to the internet when your phone is within range of
a wireless network. Wi-Fi can be used on your phone even without a
SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
•Touch Settings > Wi-Fi.
•Turn on .
•Once Wi-Fi is turned on, detected Wi-Fi networks are listed.
•Touch a Wi-Fi network to connect to it. If the network you selected
is secured, you are required to enter a password or other credentials
(you may contact the network operator for details). When finished,
touch CONNECT.
To activate notification when a new network is detected
When Wi-Fi is on and the network notification is activated, the Wi-Fi
icon will appear on the status bar whenever the phone detects an
available wireless network within range. The following steps activate
the notification function when Wi-Fi is on:
•Touch Settings > Wi-Fi.
•Touch and then Advanced.
•Turn on beside Network notification.
To add a Wi-Fi network
When Wi-Fi is on, you may add new Wi-Fi networks according to your
preference.
•Touch Settings > Wi-Fi. .
•Touch and then Add network.
•Enter the name of the network and any required network information.
•Touch SAVE.
To forget a Wi-Fi network
The following steps prevent automatic connections to networks which
you no longer wish to use.
•Turn on Wi-Fi, if it’s not already on.
•On the Wi-Fi screen, touch the name of the saved network.
•Touch FORGET in the dialog that opens.
5758
6�2 Connecting to a Bluetooth device
(1)
Bluetooth is a short-range wireless communication technology that
you can use to exchange data, or connect to other Bluetooth devices
for various uses.
To turn on Bluetooth, touch Settings > Bluetooth, your phone and
other available ones will show on the screen.
To turn on Bluetooth
•Touch Settings.
•Switch the toggle to activate this function.
To make your phone more recognisable, you can rename your phone
which is visible to others.
•Touch Settings > Bluetooth.
•Touch and rename your phone.
•Enter a name, and touch RENAME to confirm.
To pair/connect your phone with a Bluetooth device
To exchange data with another device, you need to turn Bluetooth on
and pair your phone with the Bluetooth device with which you want
to exchange data.
•Touch Settings > Bluetooth.
•Touch and Refresh.
•Touch a Bluetooth device you want to pair your phone with in the list.
•In the dialog that pops up, touch PAIR to confirm.
•If the pairing is successful, your phone will be connected to the
device.
(1)
You are recommended to use alcatel Bluetooth headsets, which have
been tested and proved compatible with your phone. You can go to
www.alcatel-mobile.com for more information about the alcatel Bluetooth
headset.
To disconnect/unpair from a Bluetooth device
•Touch beside the device you want to unpair.
•Touch FORGET to confirm.
6�3 Connecting to a computer via USB
With a USB cable, you can transfer media files and other files between
your phone and a computer.
To connect your phone to the computer
Use the USB cable that came with your phone to connect the phone
to a USB port on your computer. You will receive a notification of USB
for file transfer�
The first time you connect the phone via USB, a debugging dialogue
box pops up, touch OK to allow data exchange between your phone
and computer, otherwise, you can use USB for charging only.
Touch USB for file transfer, choose the way in which you want to
transfer files.By default, Transfer files (MTP) is selected.
Before using MTP, make sure that the driver (Windows Media
Player 11 or higher version) has been installed.
To locate the data you have transferred or downloaded to your phone,
touch Files. All data you have downloaded is stored in Files where you
can view media files (videos, photos, music and more), rename files,
install applications on your phone, etc.
6�4 Sharing your phone's mobile data connection
You can share your phone's mobile data connection with a single
computer via a USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot or via
Bluetooth.
The functions below may incur additional network charges
from your network operator. Extra fees may also be charged in
roaming areas.
To share your phone's data connection via USB
Use the USB cable that come with your phone to connect the phone
to a USB port on your computer.
•Touch Settings > More > Tethering & portable hotspot.
•Turn on beside USB tethering to activate this function.
To share your phone's data connection as a portable Wi-Fi hotspot
•Touch Set up Wi-Fi hotspot to rename the network SSID or set your
network security.
•Touch SAVE.
5960
6�5 Connecting to virtual private networks
Virtual private networks (VPNs) allow you to connect to the resources
inside a secured local network from outside that network. VPNs are
commonly deployed by corporations, schools, and other institutions
so that their users can access local network resources when not inside
that network, or when connected to a wireless network.
To add a VPN
•Touch Settings > More > VPN and then touch .
•On the screen that opens, follow your network administrator's
instructions to configure each component of the VPN settings.
•Touch SAVE.
The VPN is added to the list on the VPN settings screen.
Before adding a VPN, you should set a PIN code or password
for your phone.
To connect/disconnect to/from VPN
To connect to a VPN:
•Touch Settings > More > VPN.
•The VPNs you have added are listed. Touch the VPN you want to
connect with.
•In the dialog that opens, enter any requested credentials and touch
CONNECT.
To disconnect from a VPN:
•Open the Notification panel and touch Network monitoring pop,
and then select SETTINGS for the VPN disconnection.
To edit/delete a VPN
To edit a VPN:
•Touch Settings > More > VPN.
•The VPNs you have added are listed. Touch beside the VPN you
want to edit.
6162
•After editing, touch SAVE.
To delete a VPN:
•Touch beside the VPN you want to delete, then touch FORGET.
6�6 Connecting with devices through NFC
(1)
NFC, short for Near Field Communication, is a short-range high
frequency wireless communication technology which enables the
exchange of data between devices over about a 10 centimeter (around
4 inches) distance.
NFC devices can be used in contactless payment systems, similar to
those currently used in credit cards and electronic ticket smartcards,
and allow mobile payment to replace or supplement these systems.
NFC can also be used in social networking situations, such as sharing
contacts, photos, videos or files, and entering multiplayer mobile
games.
To enable NFC function:
•Drag down notification panel and touch to access Settings.
•Touch More and turn on . Or drag down notification panel and
touch the NFC icon to turn it on.
Please note that if you use lighting cover , the phone will not support
NFC function.
(1)
5085Y only.
Multimedia applications ����������
7
7�1 Camera �����������������������������������������������������������������
Your mobile phone is fitted with a camera for taking photos and
shooting videos.
Before using the camera make sure that you remove the protective
lens cover to avoid it affecting your picture quality.
To take a photo or video, touch from the Home screen and then
touch Camera.
If the phone is locked, press the Power key and then double click the
camera icon to open the camera.
Open settings
Touch the screen
to set a focus
Pinch/spread two
fingers together/
apart to zoom in/
out
View the photos or
videos you have taken
Take a picture
Touch to turn on
or off night mode
Slide left or right to
change the camera
mode to Manual,
Pano, Auto, etc.
Switch between
front/back camera
To take a picture
The screen acts as the viewfinder. First, position the object or
landscape in the viewfinder, touch the screen to focus if necessary and
touch to capture. The picture will be automatically saved. You can
also long press to take burst shots.
To shoot a video
Touch VIDEO to start video recording.
Touch to stop recording. The video will be automatically saved.
Further operations when viewing a picture/video you have taken
•Slide left or right to view the photos or videos you have taken.
•Touch then Gmail, Bluetooth, MMS, etc to share the photo or
video.
•Touch to return to Camera.
7�1�1 Modes and settings
Before taking a photo, slide left or right to change the camera mode.
Back camera shooting mode
•PANO
•PHOTO
•VIDEO
Touch to turn on panorama function. Touch the
shutter button to start taking panoramic photo
and move the phone towards your capture
direction and overlap the two lines. Once the
slots are filled, the photo will be automatically
saved. If the slots are not fully filled, touch the
shutter button again to save the photo.
Touch to select default photo mode.
Touch to start video recording.
6364
•INSTANT
COLLAGE
Settings
Photo
•Picture size
•Low light
enhancement
•Zero shutter
delay
•Anti-shake
•Auto scene
detection
Video
•Video quality
•Video
stabilisation (EIS)
•Time-lapse
interval
Choose your favorite split shape and then take a
photo one by one. Once the split shape is filled,
it will be saved automatically.
Touch to select picture size.
Turn on to enable low light enhancement
function.
Turn on to enable Zero shutter delay
function.
Turn on to enable anti-shake function.
Turn on to enable Auto scene detection
function.
Preset your video shooting output quality.
Turn on to enable the Electronic Image
Stabilization (EIS) feature. It helps reduce blurring
associated with the motion of a camera during
exposure.
Select a time-lapse interval or turn it off.
General
•Grid
•Shutter sound
•Save location
information
•Anti-flicker
•Volume button
function
•Media storage
•Zoom button
•Restore defaults
Turn on to enable grid view. It divides the
screen into equal parts and helps you take better
photos by making it simple to align compositional
elements to the grid, such as the horizon or
buildings to the lines in the grid.
Touch the switch to activate/deactivate shutter
sound while taking pictures.
Turn on to tag photos or videos with
locations information.
Open a dialog box to set anti-flicker to Auto, Off,
50HZ, or 60HZ.
Touch to set Volume button function.
Touch to choose internal storage or SD card to
save photos.
Gallery acts as a media player for you to view photos and play videos.
In addition, a set of further operations to pictures and videos are
available for your choice.
To view the photos you have taken, touch from the Home screen,
then touch Gallery.
6566
Access your
albums.
To view a picture/play a video
Pictures and videos are displayed by albums in the Gallery.
Working with pictures
You can work with pictures by rotating or cropping them, sharing them
with friends, setting them as a contact photo or wallpaper, etc.
Locate the picture you want to work on, and touch the picture in the
full-screen picture view. Touch to share the picture, or to edit
the picture.
Set effects such as Punch, Vintage, B/W, Bleach, etc.
Add a border.
Crop, Straighten, Rotate, Mirror or Draw the picture.
Adjust the picture colour.
•Touch an album. All pictures or videos will spread across the screen.
•Touch the picture/video to view or play.
•Slide upwards/downwards to view previous or next pictures/videos.
6768
Batch operation
The Gallery provides a multi-select function, so that you can work with
pictures/videos in batches.
On MOMENTS or ALBUMS screen , touch and touch Select item
to activate batch operation mode (you can also long press one album/
picture), then touch videos/pictures you want to work with. Touch
to delete selected files. Touch to share selected files.
7�3 Music ��������������������������������������������������������������������
You can play music files stored on your phone or microSD card. Music
files can be downloaded from your computer to the phone using a
USB cable.
To play a music file, touch from the Home screen, then touch
Music.
7�3�1 Playing music
Touch a song to play.
Play or pause.
Play the next song.
While playing songs with Music, the operation of pause, play or
skip is still available even if the screen is locked.
To manage the files in your phone, touch from the Home screen,
then touch Files.
Files works with both external SD card and internal storage.
Files displays all data stored on the phone, including applications,
media files downloaded from Google Play Store, YouTube or other
locations; videos, pictures or audios you have captured; other data
transferred via Bluetooth, USB cable, etc.
When you download an application from PC to phone, you can locate
the application using Files, then touch it to install it in your phone.
Files allows you to perform the following common operations: create
(sub) folder, open folder/file, view, rename, move, copy, delete, play,
share, etc.
8�4 Radio ���������������������������������������������������������������������
Your phone is equipped with a radio
can use the application as a traditional radio with saved channels or
with visual information related to the radio program displayed if you
turn to stations that offer Visual Radio service.
To listen to a radio programme, touch from the Home screen, then
touch Radio.
To use it, you must plug in your headset, which works as an
antenna connected with your phone.
Touch to enable/
disable the
loudspeaker.
Touch to decrease
0.1MHz.
Long press to
search and go to
the nearest lower
frequency channel.
Touch to go to
previous saved
channel.
Touch to play/stop.
(1)
with RDS
(2)
functionality. You
Touch to open and view
the saved channels list.
Touch to add the current
station to favourites.
Drag to change
current frequency.
Touch to increase 0.1MHz.
Long press to search and
go to the nearest higher
frequency channel.
Touch to go to next
saved channel.
Wave your phone in a figure 8 motion to get your detailed location.
7172
(1)
The quality of the radio depends on the coverage of the radio station in
that particular area.
(2)
Depending on your network operator and market.
Available options:
•Save channel
•Scan channels
•Delete
•Enter frequency
•Station info
•Exit
8�5 Other applications
The previous applications in this section are preinstalled on your
phone. To read a brief introduction of the preinstalled 3rd party
applications, refer to the leaflet provided with the phone. You can also
download thousands of 3rd party applications by going to Google Play
Store on your phone.
Save the current station to the channel list.
Touch to search for channels.
Delete the channel.
Enter the frequency manually to turn to the
channel.
Google apps are preinstalled on your phone to improve work efficiency
and help you enjoy life.
This manual briefly introduces the apps. For detailed features and
user guides, refer to related websites or the introduction provided in
the apps.
You are recommended to register with a Google account to enjoy all
the functions.
Google applications���������������
9�1 Chrome
A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across all devices with
the browser installed can be synchronised with your Google account.
9�2 Gmail
As the Google's web-based email service, Gmail is configured when
you first set up your phone. With this application, you can receive and
send emails, manage emails by labels, and archive emails, etc. Emails
can be automatically synchronised with your Gmail account.
9�3 Maps
Google Maps offers satellite imagery, street maps, 360° panoramic
views of streets, real-time traffic conditions, and route planning for
traveling by foot, car, or public transportation. By using this application,
you can get your own location, search for a place, and get suggested
route planning for your trips.
(1)
Application availability depends on country and operator.
7374
9�4 YouTube
YouTube is an online video-sharing application where users can upload,
view, and share videos. Available content includes video clips, TV clips,
music videos, and other content such as video blogging, short original
videos, and educational videos. It supports a streaming function that
allows you to start watching videos almost as soon as they begin
downloading from the internet.
9�5 Play Store
Serves as the official app store for the Android operating system,
allowing users to browse and download applications and games.
Applications are either free of charge or at a cost.
In Play Store, search for the app you need, download it and then follow
the installation guide to install the app. You can also uninstall, update
an app, and manage your downloads.
9�6 Drive
A file storage and synchronisation service created by Google, which
allows users to store files in the cloud, share and edit files.
Files in Drive are well kept and you can reach your files from any
device by logging in to your Google account. Files or folders can be
shared privately with particular users having a Google account.
9�7 Play Music
A music streaming service and online music locker operated by Google.
You can upload and listen to a large number of songs for free. In
addition to offering music streaming for internet-connected devices,
the Google Play Music app allows music to be stored and listened
to offline. Songs purchased through the Play Music are automatically
added to the user's account.
9�8 Hangouts
Google Hangouts is a communication platform developed by Google
which includes instant messaging, video chat, SMS and VOIP features.
You can add friends and then start chatting. All friends added via
Hangouts from the Web or device will be displayed in your friend list.
9�9 Photos
Google Photos stores and backs up your photos and videos. It also
automatically analyses photos and organises them into groups, so that
you can quickly locate the photos you need.
9�10 Keep
A note taking application developed by Google.
You can insert images, lists, and record voice in your notes. You can
also set time or location-based reminders for notes. Google Keep
allows you to categorise notes by labels, and notes are searchable
based on their colour, whether they have reminders, audio, images,
or are lists.
7576
10
To go to Settings, touch from the Home screen, then touch
Settings.
Settings ������������������������������
10�1 Wireless & networks
10�1�1 Wi-Fi
Using Wi-Fi you can now surf the internet without using your SIM card
whenever you are in range of a wireless network. The only thing you
have to do is to enter the Wi-Fi screen and configure an access point
to connect your phone to the wireless network.
For detailed instructions on using Wi-Fi, refer to “6.1.2 Wi-Fi”.
10�1�2 Turbo download
Turn on the switch to enable turbo download. It downloads large
files (over 20MB) through Wi-Fi and 4G/3G networks simultaneously.
10�1�3 Bluetooth
Bluetooth allows your phone to exchange data (videos, images, music,
etc.) within a small range with another Bluetooth supported device
(phone, computer, printer, headset, car kit, etc.).
For more information on Bluetooth, refer to “6.3 Connecting to a
Bluetooth device”.
10�1�4 SIM cards
Touch to choose SIM 1 or SIM 2 for connecting to the network, making
calls and sending SMS messages.
(1)
Only for 5085D
(1)
7778
10�1�5 Data usage
Mobile data
If you do not need to transmit data on mobile networks, turn off
mobile data to avoid incurring significant charges for data use on local
operator mobile networks, particularly if you do not have a mobile
data agreement.
Set mobile data limit
By enabling Set mobile data limit, your mobile data connection will
be disabled when the specified limit is reached. You can also choose a
data usage cycle to view the statistics and applications related to the
data use of your phone.
Data usage is measured by your phone, and your operator may
count differently.
10�1�6 More > Aeroplane mode
Turn on Aeroplane mode switch to simultaneously disable all
wireless connections including Wi-Fi, Bluetooth and more.
10�1�7 More > NFC
Turn on to enable NFC.
The function allows data exchange when the phone touches another
device.
10�1�8 More > Android Beam
Android beam can be activated only when NFC is on.
The function allows to transmit app content via NFC.
(1)
5085Y only. Note that the NFC function will be disabled if you use a cover
accessory such as an LED cover or Power cover.
(2)
Only for 5085Y.
(1)
(2)
10�1�9 More>Tethering & portable hotspot
This function allows you to share your phone's mobile data connection
via USB or as a portable Wi-Fi access point (refer to “6.5 Sharing your
phone's mobile data connection”).
10�1�10 More > VPN
A mobile virtual private network (mobile VPN or mVPN) provides mobile
devices with access to network resources and software applications on
their home network, when they connect via other wireless or wired
networks. Mobile VPNs are used in environments where workers need
to keep application sessions open at all times, throughout the working
day, as the user connects via various wireless networks, encounters
gaps in coverage, or suspends-and-resumes their devices to preserve
battery life. A conventional VPN can't survive such events because the
network tunnel is disrupted, causing applications to disconnect, time
out, fail, or even the computing device itself to crash.
For more information on VPN, refer to “6.6 Connecting to virtual
private networks”.
10�1�11 More>Mobile networks
Mobile data
Touch to enable data access over Mobile network.
Preferred networks
Touch to select your preferred mobile network.
Data roaming
If you don’t need to transmit data on other operators’ mobile networks,
disable Data roaming to avoid incurring significant roaming charges.
(1)
Only for 5085Y.
(1)
7980
Preferred network type
You can set your preferred network mode, such as GSM/WCDMA,
LTE etc.
Access Point Names
Touch to select your preferred network.
Network operators
Touch to select a network operator.
10�2 Device
10�2�1 Home screen
Touch to set the Home screen style to Simple mode or Joy Launcher.
10�2�2 Gestures
The following gestures can be used for quick operations:
Screen gestures
•Three-finger
screenshot
Incoming calls
•Turn over to mute
Alarm
•Turn over to activate Touch to select Off, Snooze, or Dismiss�
Turn on to enable this function. You
can then drag 3 fingers down screen to take
screenshot.
Turn on to mute ringtones of incoming
calls by turning the phone over.
10�2�3 Display
In this menu, you can adjust your screen brightness, wallpaper, font
size, colour temperature of your screen, etc.
If you want to rotate the contents of the screen when rotate the
device: touch When device is rotated > Rotate the contents of the
screen.
10�2�4 Lock screen
Func shortcuts
Touch to customise the application shortcuts displayed on your lock
screen.
WallShuffle
If this function is enabled, different wallpapers will be displayed on
your lock screen each time you press the power key to unlock your
phone.
Screen lock
Choose a screen unlock method and then follow on screen instructions
to finish your screen lock settings.
More settings, Make pattern visible, Automatically lock, and Power key instantly locks, will be available if you lock your phone with a
Pattern, PIN, password
Lock screen message
Touch to input owner information which will display on the locked
screen.
(1)
.
Smart lock
With Smart lock, you can set your trusted devices, places, face, voice,
etc. You must set a screen lock first when you enable this function.
10�2�5 Sound & notification
Touch to adjust call and notification ringtones, music, and other audio
settings.
•Sound
•Headset mode
•Also vibrate for
calls
•Do Not Disturb
•Phone ringtone
•Default notification
ringtone
•Power on ringtone
•Power off ringtone
•Other sounds
•Audio enhancement
Set volume for media, ringtone, and alarms.
Mark the checkbox to enable headset mode.
Ringtones will only be heard from the headset
if it is plugged in.
Turn on to enable vibration for incoming
calls.
Touch to allow alarms, reminders, calls, etc.
when Do not disturb mode is enabled.
Touch to set your incoming call ringtone.
Touch to set the default sound for notifications.
Mark the checkbox to enable power on
animation sound.
Mark the checkbox to enable power off
animation sound.
Touch to set dial pad tones, screen locking
sounds, touch sounds and vibrate on touch.
Touch to set sound effect.
(1)
Only for 5085D.
8182
•When device is
locked
•App notifications
•Notification access
•Do Not Disturb
access
You can configure whether to show all
notification content or don't show notification
at all when your device is locked.
Touch to block or set priority for app
notifications.
Touch to view the notification listeners.
Touch to view installed apps that have
requested Do Not Disturb access.
10�2�9 Memory
Touch to view the total memory and the memory used by applications.
10�2�10 Tap & pay
Touch to enable your phone to make payments.
(1)
10�3 Personal
10�3�1 Location
10�2�6 Apps
Touch to view details about the applications installed on your phone,
to manage their data usage or force them to stop.
In the App permissions menu of an application, you can grant
permissions for the app, such as allowing the app to access your
Camera, Contacts, Location, etc.
In the Notification menu, you can configure whether to block the
notifications from this app, hide sensitive content, etc.
10�2�7 Storage & USB
Use these settings to monitor total space and available space on your
phone.
10�2�8 Battery
Touch any category in the battery management screen to view its
power consumption.
You can adjust power use via the screen brightness or screen timeout
settings in the Display screen.
8384
On
Turn on to enable the use of information from Wi-Fi and mobile
networks to determine your approximate location, for use in Google
Maps, when you search, etc. When you select this option, you’re
asked whether you consent to share your location anonymously with
Google’s location service.
Mode
Touch to select High accuracy, Battery saving or Device only mode.
•High accuracy: Use GPS, Wi-Fi and mobile network to determine
location.
•Battery saving: Use Wi-Fi and mobile networks to determine
location.
•Device only: Use GPS to determine location.
Recent location requests
This list shows the recent location requests.
(1)
Only for 5085Y.
10�3�2 Security
Encrypt phone
Require a PIN, pattern or password to decrypt your phone each time
you power it on.
To enable encryption, first set a screen lock, then select Require PIN
to start device.
Private mode
Touch to turn on/off private mode.
Set up SIM card lock
•Turn on Lock SIM card switch to lock the SIM card with a PIN
code.
•Touch Change SIM PIN to change the PIN code.
Make passwords visible
Turn on to show passwords as you type.
Device administrators
Touch to view or deactivate device administrators.
Unknown sources
Turn on to permit installation of applications that you obtain
from websites, emails, or other locations other than Google Play Store.
To protect your phone and personal data, download applications only
from trusted sources, such as Google Play Store.
Storage type
Your storage type is set to Hardware-backed by default.
Trusted credentials
Touch to display trusted CA certificates.
Install from SD card
Touch to install encrypted certificates from internal storage or SD card.
Clear credentials
Touch to remove all certificates.
Trusted agents
Open the setting to view and deactivate trusted agents. You must set
a screen lock first when you enable this function.
Screen pinning
When this function is enabled, you can always keep a window in view
by touching the Recent Apps button and then the pin icon. In this
case, the user cannot go to any other window or open any other app.
To stop pinning a window in view, long press Back key to unpin, then
enter your screen unlock password/PIN/pattern.
Apps with usage access
Touch to display the apps that can track what apps you are using, and
how frequently. Turn on to allow permission.
10�3�3 Accounts
Use the settings to add, remove, and manage your email and other
supported accounts. You can also use these settings to control how,
and whether or not, all applications send, receive, and synchronise data
on their own schedules, and whether all applications can synchronise
user data automatically.
8586
Add account
Touch the Add account icon to add an account for selected app.
10�3�4 Language & input
Use the Language & input settings to select the language for the text
on your phone and for configuring the onscreen keyboard. You can
also configure voice input settings and the pointer speed.
Language
Touch to select the language and the region you want.
Spell checker
Turn on to enable the system to show suggested words.
Personal dictionary
Touch to open a list of the words you’ve added to the dictionary. Touch
a word to edit or delete it. Touch the add button (+) to add a word.
Current keyboard
Touch to select a default input method.
Android Keyboard (AOSP)
Open the menus to set your Android language, typing preference,
appearance & layouts, text correction, etc.
SwiftKey keyboard
Touch to open SwiftKey Keyboard settings of languages, themes,
typing, etc.
Google voice typing
Touch the menu header and finish Google voice typing settings in the
screen that opens.
Text-to-speech output
•Preferred engine: Touch to choose a preferred text-to-speech
engine. Touch to show more choices for each engine.
•Speech rate: Touch to open a dialog where you can select how
quickly you want the synthesiser to speak.
•Listen to an example: Touch to play a brief sample of the speech
synthesiser, using your current settings.
•Default language status: This will show status of your default
language.
Pointer speed
Touch to open a dialog where you can change the pointer speed.
Touch OK to confirm.
10�3�5 Backup & reset
Back up my data
Turn on to back up your phone’s settings and other application
data to Google servers. If you replace your phone, the settings and
data you’ve backed up will be restored onto the new phone the first
time you sign in with your Google account. If you mark this option, a
wide variety of settings and data are backed up, including your Wi-Fi
passwords, bookmarks, a list of the applications you’ve installed, the
words you’ve added to the dictionary used by the onscreen keyboard,
and most of the settings that you configure in the Settings application.
If you unmark this option, you stop backing up your settings, and any
existing backups are deleted from Google servers.
8788
Backup account
Touch to set your backup account.
Automatic restore
Turn on to restore your backed-up settings or other data when
you reinstall an application.
Automatic date & time
Touch to select Use network-provided time or Use GPS-provided
time or Off.
Automatic time zone
Turn on to use the network-provided time zone.
Network settings reset
Touch to reset all network settings.
DRM reset
This operation will delete all the licences on your device.
Factory data reset
Erase all of your personal data from internal phone storage, including
information about your Google account, any other accounts, your
system and application settings, and any downloaded applications.
Resetting the phone does not erase any system software updates
you’ve downloaded.
If you reset the phone in this way, you’re prompted to re-enter the
same kind of information as when you first started Android.
When you are unable to power on your phone, there is another way to
perform a factory data reset by using hardware keys. Press the Volume
up key and the Power key at same time until the screen lights up.
10�4 System
10�4�1 Date & time
Use Date & time settings to customise your preferences for how date
and time are displayed.
8990
Set date
Touch to open a dialog where you can manually set the phone’s date.
Set time
Touch to open a dialog where you can manually set the phone’s time.
Select time zone
Touch to open a dialog where you can set the phone’s time zone.
Use 24-hour format
Turn on to display the time using the 24-hour clock format.
NTP server
Touch to open a dialog where you can change your NTP server.
Choose date format
Touch to open a dialog where you can select your preferred format for
displaying dates.
10�4�2 Scheduled power on & off
Turn on the switches to set a scheduled power on/off time.
10�4�3 Accessibility
Use the Accessibility settings to configure any accessibility plug-ins you
have installed on your phone.
TalkBack
Touch to enable spoken feedback from your phone.
Switch Access
Turn on Switch Access switch to allows you to control your
phone with configurable key combinations. Touch SETTINGS on the
top right of the screen to assign key combination for listed behaviours.
Captions
Touch to turn on/off captions for phone screen.
Magnification gestures
Touch to turn on/off triple-tap zoom in/out function.
Large text
Turn on to enlarge the screen text.
High contrast text
Turn on to activate high contrast text.
Power button ends call
Turn on to enable Power button to end calls.
Auto-rotate screen
Turn on to activate auto-rotate screen. Content on the screen
or the keyboard will be automatically rotated when you rotate your
phone.
9192
Speak passwords
Turn on to speak passwords while typing.
Accessibility shortcut
Touch to enable/disable quick shortcuts for accessibility features.
Text-to-speech output
Touch to update the settings for text-to-speech output, such as
speech rate.
Touch & hold delay
Touch to adjust the duration of touch and hold delay. This function
enables your phone to differ touch and touch & hold, which may avoid
incorrect operations.
Colour inversion
Turn on to turn on colour inversion.
Colour correction
Touch to turn on/off colour correction.
10�4�4 Printing
Your phone supports wireless printing to enabled printers and online
services.
10�4�5 Regulatory & safety
Touch to view product information.
10�4�6 About phone
This contains information ranging from Legal information, Model
number, Android version, Android security patch level, Baseband
version, Kernel version, Build number to those listed below:
Updates
Touch to check for system updates.
System updates(storage)
Touch to check if your updated file was saved in the storage root folder
or check the validity of the file name.
Status
Touch to view Battery status, Battery level, My phone number,
Network, Signal strength, etc.
Experience improvement
If this function is enabled, your device performance data will be
collected for the purpose of improving the quality and performance
of the device.
11
Making the most of your
phone ���������������������������������������
11�1 Updates
You can use the Mobile Upgrade tool or FOTA Upgrade tool to update
your phone's software.
11�1�1 Mobile Upgrade
Download Mobile Upgrade from alcatel website
(www.alcatel-mobile.com) and install it on your PC. Launch the tool
and update your phone by following the step by step instructions
(refer to the User Guide provided together with the tool). Your phone’s
software will now have the latest software.
All personal information will be permanently lost following the
update process. We recommend you back up your personal
data using Smart Suite before upgrading.
11�1�2 FOTA Upgrade
Use the FOTA (Firmware Over The Air) Upgrade tool to update your
phone's software. To access Updates, touch the Application tab from
the Home screen, then select Updates or touch Settings > About phone > Updates.
9394
Touch and the phone will search for the latest software. If you want
to update the system, touch the button, and when that’s finished,
touch to complete the update. Now your phone will have the latest
version of the software. You should turn on data connection or Wi-Fi
before searching for updates. Settings for auto-check frequency are
also available once you restart the phone. If you have chosen autocheck, when the system discovers the new version, a dialog will pop up
asking you to choose whether to download or ignore. This notification
will also appear in the Status bar.
During FOTA downloading or updating, to avoid errors in locating the
correct update packages, do not change your default storage location.
12
The latest generation of alcatel mobile phones offers a built-in
handsfree feature that allows you to use the phone from a distance,
placed on a table for example. For those who prefer to keep their
conversations confidential, an earpiece is also available known as the
headset.
1. MOU Charger (5V/1A) w/o wire
2. Micro-USB Cable
3. Quick Guide
4. Battery
5. WH15+ headset
6. LCD sticker
7. lighting cover
Accessories �����������������������������
Only use the Alcatel batteries, chargers, and accessories
included along with your device.
9596
13
Your phone is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period of
twelve (12) months
original invoice.
Batteries
against any defect which may occur during the first six (6) months
from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal
use thereof, you must immediately inform your vendor and present
your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
- Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable phone battery in terms of conversation time,
Warranty ����������������������������������
(1)
from the date of purchase as shown on your
(2)
and accessories sold with your phone are also warranted
standby time and total service life, will depend on the conditions of use and
network configuration. Batteries being considered expendable supplies, the
specifications state that you should obtain optimal performance for your
phone during the first six months after purchase and for approximately 200
more recharges.
9798
(1)
- Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
- Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor;
- Modification, adjustment or alteration of software or hardware
performed by individuals not authorised by TCL Communication Ltd.;
- Inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited to commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
14
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
•For optimal operation, fully charge the battery.
•To improve the phone’s performance, remove unnecessary files or
apps on your phone.
•Update your phone's software via the Updates application. Or you
can touch Settings > About phone > Updates to update software.
•Reset your phone via Factory data reset. Touch Settings > Backup &
reset > Factory data reset > RESET PHONE. Another method is to
hold down the Power key and the Volume up key at the same time
when your phone is powered off. All your phone data will be lost
permanently. It is strongly advised to fully back up your phone data
before resetting.
Carry out the following checks:
My phone can't be switched on or is frozen
•When the phone can't be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed. Then switch it on
again.
•When the phone falls into a loop during power on animation and
the user interface can't be accessed, press and hold the Volume down key to enter Recovery mode. This eliminates any abnormal OS
booting issues caused by third party applications.
•If neither method is effective, reset the phone using the Power key
and the Volume up key (holding both together) or update software
via the Updates application.
My phone has not responded for several minutes
•If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
Troubleshooting ���������������������
99100
•If your phone has a removable battery, remove the battery and
reinsert it, then restart the phone.
•If it still doesn't work, reset the phone.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone,
and make sure that the Power key is not accidentally pressed while
the screen is unlocked.
•Check the battery charge level.
•If it still doesn't work, reset the phone.
My phone can't charge properly
•Make sure that you are using the Alcatel charger that comes with
the phone.
•If your phone has a removable battery, make sure that your battery
is inserted properly and clean the battery contact if it’s dirty. It must
be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charging indicator on the screen.
•Make sure that charging is carried out under normal conditions (0°C
to 40°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting to the network by moving to another physical
location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
•Make sure that the internet access service of your SIM card is available.
•Check your phone's internet connection settings.
•Make sure that you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
•Make sure that you have dialled a valid number and have touched
Call.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller may have concealed his name or number.
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
101102
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume up/down key.
•Check the network strength. Move to a location with stronger signal
strength.
•Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
•Check with your operator to make sure that your subscription
includes this service.
•Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialled
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network operator to check service availability.
I can't access my voicemail
•Make sure that your operator’s voicemail number is correctly entered
in "Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone storage as it might be full.
•Contact your network operator to check service availability and MMS
parameters.
•Verify the server centre number or your MMS profile with your
operator.
•The server centre may be swamped. Try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK (Personal
Unblocking Key) code.
I can't connect my phone to my computer
•Install Smart Suite.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the Smart Suite Agent has
been activated.
•Check that you have marked the USB debugging checkbox.
•Check that your computer meets the requirements for Smart Suite
installation.
•Make sure that you’re using the right cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your
download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users.
•Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•Make sure that you follow the complete charge time (minimum 135
minutes).
•After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or
increase their auto-check interval.
•Exit background-running applications if they are not being used for
extended periods of time.
•Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
•This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to
normal temperature.
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
•After a reset is performed, you must enter the original Google
account credentials that were used on this phone.
•If you don’t remember your Google account credentials, complete
Google account recovery procedures.
•If you still cannot access your phone, apply to the authorised repair
centre, but remember that it will not be regarded as a warranty case.
The phone doesn't ring when a call or message arrives
•Make sure that Do Not Disturb mode is not turned on. Go to
Settings > Sound & notification > Do Not Disturb.
•Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
•Perform a Factory data reset.
•If you still cannot access your phone, apply to the authorised repair
centre, but remember that it will not be regarded as a warranty case.