Alcatel 9962 User Manual

AT&T MetroCell 9962 Installation Guide

For the Alcatel-Lucent 9962 Multi-standard Enterprise Cell v1

Contents

Before you begin

To install AT&T MetroCell, you will need: 2
What’s in the kit 2
Getting to know AT&T MetroCell 2

Installation

LAN configuration requirements 3
Serial number 3
Site-specific hardware 3
Placement guidelines 3
Environmental Requirements 4
Device assembly 4
Step 1: Mount AT&T MetroCell 4

Wall mount installation 4

Step 2: Connect AT&T MetroCell 4

Power supply 4
PoE injector use and mounting 4
Connect the Ethernet cables 4
GPS antenna cable connection 5
Grounding 5

Power Up 5
Radio frequency (RF) safety compliance 5
Station authorization 5
Activation 5

The AT&T MetroCell website: att.com/metrocell

Premier username & password 5
Activating your AT&T MetroCell 5

Appendix A: Local transport requirements

TCP/UDP Ports 7
IP Address Pass-Through 7

Appendix B: Bandwidth requirements 7

Appendix C: Installing multiple MetroCells 7

Appendix D: Troubleshooting guide 8

Debug interface 8
Steps to perform LED troubleshooting 9

Appendix E: Radio frequency (RF) safety compliance 11

Appendix F: Station authorization 11

Warranty 11

AT&T MetroCell 9962 installation guide • April 2016 1

Before you begin

The time required to install your AT&T MetroCell device
varies with local circumstances; allow 1-2 hours for a simple
installation. Once the device is installed and activation is
initiated via the MetroCell website, it will take up to another
2 hours for your MetroCell to be ready for use.

For accessibility information about the AT&T MetroCell,
please visit att.com/metrocell.

To install AT&T MetroCell, you will need:

1. A central location where you can attach the access point to

an interior wall or column. This location should be:

- Within 100 feet of an exterior window, glass wall or
door (to receive GPS signals), and preferably no
closer than 15 feet to minimize propagation of the
signal into areas served by the public network.

- At least 2 feet away from metal obstructions,
microwave ovens, cordless phones, fans, motors, and
fluorescent lighting in order to avoid interference
with the radio signal.

- At least 1 foot away from any work station or place
where people may gather in order to avoid excessive
exposure to radio frequency emissions.

- A substantial distance from any other small cell
(MetroCell, MicroCell or repeater) to avoid radio
wave interference – see Appendix C when installing
multiple MetroCells.

2. An available Ethernet port on a router or switch with
sufficient available bandwidth to support the traffic that
will be carried over the AT&T MetroCell (see Appendix B
for bandwidth requirements).

3. An AT&T Premier username and password. If you do not
already have a Premier admin username and password,
the following document explains how to obtain these
credentials: Register for Premier.

4. Some basic tools and hardware (drill, hammer, screw
driver, screws, wall anchors, cable fasteners).

Note that the typical installation described in these
instructions may not require several components in the kit,
including the 48V AC/DC power adaptor and power cord.

Getting to know AT&T MetroCell

The AT&T MetroCell is an Alcatel-Lucent 9962 Multi­standard Enterprise Cell v1, or “9962”.

Several features you should be aware of:

• Two “stick” antennas screw into the top edge of the
MetroCell near the sides.

• There are 4 LED lights on the left side of the front cover.

What’s in the kit

Examine the contents of the MetroCell kit. If you notice any
damage, please notify the carrier who delivered the unit
and contact your AT&T representative.

The MetroCell 9962 kit contains the following components:

• Box 1: AT&T MetroCell 9962, mounting plate, GPS
antenna, package of screws

• Box 2/5: Two omni-directional (“stick”) antennas,
power supply (not used in typical installations)

• Box 3: Power over Ethernet 4p (PoE) injector

• Box 4/6/7: 10’ Ethernet cable, 150’ Ethernet cable
(shielded Cat5e), and 70’ GPS antenna
extension

Box 1 is the largest, followed in size by Box 4/6/7, Box 3, and
Box 2/5. Note: packaging may not be exactly as described.

AT&T MetroCell 9962 installation guide • April 2016 2

• A small section of the bottom of the back cover slides off to

reveal various cable connection points. A similar section
at the top of the back cover slides off to reveal 7 antenna
connection terminals. The latter are not used in standard
installations. Each cover section is secured by 2 recessed
phillips-head screws, which must be removed to open them.

Installation

LAN configuration requirements

To activate an AT&T MetroCell, it must be able to
communicate with a dynamic Internet address in the AT&T
Mobility network. If you’re connecting the MetroCell to a
customer-provided router that has a simple configuration
and hasn’t been customized, it likely won’t be necessary to
make any changes to the router settings.

• If the router configuration has been customized
or you are using a firewall, please consult the Local
transport requirements in Appendix A, as well as
documentation from the router manufacturer and/or
Internet Service Provider.

Make sure that there is an available Ethernet port on
a router or Ethernet switch with sufficient available
bandwidth to support the traffic that will be carried over the
MetroCell. See Appendix B for bandwidth requirements.

Serial number

Record the 18-character serial number before mounting
the MetroCell. You will need this identifier during activation.
It can be found on the
label on the back of
the 9962 (“Serial No.
3G/4G”) and also on the
shipping label.

Site-specific hardware

All site-specific installation materials such as screws and
wall anchors are the responsibility of the party performing
the installation and are not included in the MetroCell kit.

Placement guidelines

The AT&T MetroCell is for indoor use only.

The following are guidelines for placement of the MetroCell:

• Install the MetroCell in a central location, relative to the
desired coverage area.

• The MetroCell should be installed on an interior wall or
column near the ceiling.

• Do not install the MetroCell close to metal obstructions
such as heating and air-conditioning ducts, large roof or
ceiling trusses, or major power cables.

• Walls between the MetroCell and users will reduce signal
strength. Solid metal or metal mesh can block a radio
signal entirely. Signals can typically penetrate one or two
solid concrete walls, three or four cinder block walls, five
or six drywall or wood walls.

• Avoid installing the MetroCell within a few feet of
microwave ovens, cordless phones, fans, motors, and
fluorescent lighting.

• The MetroCell should not be mounted where any person
will spend more than a minute within a 12-inch radius of
the device when it is active. See Appendix E for additional
details.

• Locate the device in a spot which will permit the GPS
Antenna, with its 30 ft. cord and 70 ft. extension, to reach
an exterior window, glass wall or door to receive GPS
signals. If the device is unable to receive a GPS signal,
it will not be able to complete activation. If multiple
MetroCells (maximum of 3) are to be installed at the same
address and are provisioned in a single “Group”, only one
of them needs to have its GPS antenna reach a window,
depending on placement and building construction.

• The MetroCell kit includes 150 ft. of shielded Cat5e
Ethernet cable. Select a location for the MetroCell that is
within 150 ft. of the router or switch port to which it will be
connected. If necessary, the MetroCell can be as far away
as 300 feet from the router or switch. If a cable longer
than 150 feet is required, the customer or installer must
provide this cable, which must be shielded Cat 5e with
metallic “boots”. In the case of installations performed by
AT&T, AT&T will provide the longer cable.

• The MetroCell being installed should be 50 to 100 feet
away from any other MetroCell, MicroCell, or repeater.
See Appendix C for additional information on installing
multiple MetroCells.

Connectivity between the key components is as follows:

• A customer-provided router or switch is connected to the
Internet.

• The router/switch is connected by a short Ethernet cable
to a PoE injector, which is also connected to 110V AC
power and an electrical ground.

• The PoE injector is connected over Cat5e shielded
Ethernet cable to the MetroCell.

AT&T MetroCell 9962 installation guide • April 2016 3

Environmental Requirements

The following are the environmental requirements for the
MetroCell device:

Parameter Value

Temperature range 0°C to 50°C

[32°F to 122°F]

Relative humidity Up to 93%

The MetroCell and all its components (including cables and
power adaptor) must be placed in a dry area and kept away
from any wet or damp environments such as lavatories or
any other areas with exposure to moisture, sprays, drips, or
running water.

4. Attach the mounting plate to the wall using appropriate

screws.

5. Line up the 4 slots in the back of the MetroCell with the 4

hooks protruding from the mounting plate.

6. There are screw holes in the sides of the mounting plate

which align with holes in the sides of the MetroCell. Insert
the 4 screws (provided in the wall mounting kit) to attach
the 9962 to the mounting plate.

7. The mounting plate also has a hole in the side which can

be used to insert a lock (not provided).

Step 2: Connect AT&T MetroCell

Power supply

The MetroCell must be powered by either the provided
Power over Ethernet (4p PoE) injector or by the provided
48V AC/DC power adaptor. Do NOT use both at the same
time, and do NOT use Power over Ethernet from a router
or switch. In most cases, the PoE injector is recommended
since it requires that only one cable be run to the MetroCell.

If the PoE Injector is used, the cable connecting the PoE
injector and the MetroCell must be shielded Cat5e, and the
connectors at both ends must have metallic “boots”.

Device assembly

Unpack the MetroCell.

Find the 2 “stick” antennas, each about 8 inches long, and
screw them into the connection points on the top edge of
the MetroCell.

Step 1: Mount AT&T MetroCell

Wall mount installation

The 9962 requires a mounting plate to be installed on the
wall. It is mounted with the large side against the wall and
the hooks on the sides away from the wall and pointing up.

Note: The wall mount implies that the MetroCell is vertically
installed with the stick antennas pointing upwards (not
downwards or sideways). The stick antennas cannot be
bent. Failure to comply with these requirements may
change and degrade the performance of the MetroCell.

To mount the device onto a wall or column, perform the
following steps.

1. Select a location where the
MetroCell can be mounted in a
vertical position.

2. Hold the mounting plate against

the wall where it is to be installed
and mark the positions for 4
holes to be drilled near the
corners.

3. For each marking, drill a hole in

the wall with the appropriately
sized drill bit. Insert an anchor
into each drilled hole. Use an
anchor that is appropriate for
the wall material. These must be
provided by the installer.

PoE injector use and mounting

1. PoE Injectors should be mounted in data equipment
locations and must not be mounted above the ceiling or
near the MetroCell.

2. The PoE Injector should be secured to an equipment

rack, if the customer has one available, or to another
secure fixture.

Connect the Ethernet cables

To attach the Ethernet cables, perform the following steps.

1. Route the supplied 10 foot Ethernet cable from the router
or switch to the PoE Injector and plug it into the Data In
jack in the injector.

2. Remove 2 recessed screws securing the small section of

the bottom back cover of the MetroCell and remove it to
reveal the Ethernet and GPS connectors.

3. Plug one end of the 150 foot Ethernet cable into the RJ45

Ethernet jack on the back of the MetroCell. Put the cable
cover back on.

AT&T MetroCell 9962 installation guide • April 2016 4