Alaris E1000 User Guide
E1000 Series Scanners
User’s Guide
A-61904
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Additional information about open source software licensing for firmware in the scanner can be found in the Scan
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Setup > Settings > Device
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Logs tab > choose License from the drop-down menu.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
User Precautions ....................................................................................................................... iii
Acoustic emission ..................................................................................................................... iii
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Scanner models .........................................................................................................................1
Scanner Specifications ..........................................................................................................2
Illustrations in this guide ........................................................................................................2
Supporting documentation .........................................................................................................3
Accessories ................................................................................................................................3
Scanner components .................................................................................................................4
Front view ..............................................................................................................................4
Back view ..............................................................................................................................6
Inside view .............................................................................................................................7
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Unboxing the scanner ................................................................................................................9
Setting up your scanner .............................................................................................................9
Install driver software ...............................................................................................................10
Verify scanner’s firmware ......................................................................................................... 11
Update scanner’s firmware ......................................................................................................11
Computer with driver software installed .............................................................................. 11
Available Alaris Scanning Software ..........................................................................................13
Smart Touch ....................................................................................................................13
Capture Pro LE ...............................................................................................................13
3 Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Basic scanning .........................................................................................................................15
Scanner controls .................................................................................................................15
Getting your scanner ready to scan ....................................................................................16
Getting your pages ready to scan .......................................................................................16
Scanning Applications .........................................................................................................17
Initial scan with an Alaris scanning application ...............................................................17
Other scanning applications ...........................................................................................17
Function window ...................................................................................................................... 18
Scanning functions ..............................................................................................................18
Error codes ..........................................................................................................................18
Energy Star .........................................................................................................................18
Paper handling challenges and solutions .................................................................................19
Input tray capacity ...............................................................................................................19
Preparing documents for scanning ......................................................................................19
Mixed paper .........................................................................................................................21
Lightweight paper ................................................................................................................21
NCR paper ..........................................................................................................................21
Scanning small items ..........................................................................................................21
Long paper ..........................................................................................................................22
Fragile or oversize paper .....................................................................................................23
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Handle with care .............................................................................................................23
Handle with extra care ....................................................................................................24
Multifeeds ............................................................................................................................25
Paper jams ..........................................................................................................................25
If you still have trouble .........................................................................................................26
Improving image quality ...........................................................................................................26
Recommended settings .......................................................................................................26
Other Perfect Page settings ................................................................................................26
Turning the scanner off ............................................................................................................27
4 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Opening the scanner cover ......................................................................................................29
Cleaning procedures ................................................................................................................29
Running a transport cleaning sheet .....................................................................................30
Clean in this order ...............................................................................................................30
Cleaning the separation roller .............................................................................................31
Cleaning the feed rollers .....................................................................................................33
Cleaning the transport rollers ..............................................................................................34
Cleaning the imaging area ..................................................................................................35
Replacement procedures .........................................................................................................35
Replacing the separation roller ............................................................................................36
Replacing the pre-separation pad .......................................................................................37
Replacing the urging roller tire ............................................................................................38
Replacing the feed roller tires ..............................................................................................39
Supplies and Consumables .....................................................................................................40
Customer Replaceable Parts and Accessories ...................................................................40
Updates ....................................................................................................................................40
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Scanner error indicators ...........................................................................................................41
Problem solving ........................................................................................................................41
Scanner exception handling ................................................................................................41
Self-help for problems ......................................................................................................... 42
Calibrations ..............................................................................................................................43
Contacting Technical Support ..................................................................................................43
Appendix A Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Environmental information ...................................................................................................45
European Union ..................................................................................................................45
EMC Statements for E1025/E1035 Scanners: .........................................................................48
Appendix B Warranty — US and Canada only . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . .49
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Safety
User Precautions
• Place the scanner on a sturdy, level work surface capable of supporting 3.2 kg (7 lbs).
• Do not install the scanner in a location subject to dust, humidity or steam. This may cause electrical shock or a fire. Only use
the scanner and power supply indoors in a dry location.
• Make sure the electrical power outlet is located within 1.52 meters (5 feet) of the scanner and is easily accessible in case of
an emergency.
• Plug the power adapter securely into the wall outlet. Failure to do so may cause electrical shock or fire.
• Do not damage, knot, cut or modify the power cord. This may cause electrical shock or fire.
• Use only the AC adapter that is supplied with the scanner. Do not use the scanner’s AC adapter with any other product. This
may cause electrical shock or fire.
• Do not use the scanner if it becomes inordinately hot, has a strange odor, emits smoke, or makes unfamiliar noises.
Immediately stop the scanner and disconnect the power cord from the power outlet. Contact Alaris Technical Support.
• Do not disassemble or modify the scanner or the AC power adapter.
• Do not move the scanner with the power cord and interface cable attached. This may cause damage to the cord/cable.
Remove the power cord from the wall outlet before moving the scanner.
• Follow the Kodak Alaris recommended cleaning procedures. Do not use air, liquid or gas spray cleaners. These cleaners
displace dust, dirt and debris to another location within the scanner, which may cause the scanner to malfunction.
• Safety Data Sheets (SDS) for chemical products are available on the Kodak Alaris website at:
www.AlarisWorld.com/go/
ehs. When accessing the SDS from the website, you will be required to provide the catalog number. See “Supplies and
Consumables” on page 40 for supplies and catalog numbers.
• This device is not intended for use in the direct field of view at visual display workplaces. To avoid incommoding reflexions at
visual display workplaces this device must not be placed in the direct field of view.
Acoustic emission
Maschinenlärminformationsverordnung – 3, GSGV
Der arbeitsplatzbezogene Emissionswert beträgt <70 dB(A).
[Machine Noise Information Ordinance — 3, GSGV
The operator-position noise emission value is <70 dB(A).]
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Safety
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1 Overview
Scanner models
This User’s Guide provides information and procedures for using and
maintaining the Alaris E1025 and E1035 Scanners.
The Alaris E1000 Series Scanners are compact, duplex color document
scanners perfect for personal and workgroup use. They scan 25-35 A4/
letter size pages per minute (200/300 dpi black and white, grayscale,
and color). The input tray holds 80 pages. These scanner models are
entitled to use a freely downloadable Alaris scanning application,
available at the support page for your model, for example
www.AlarisWorld.com/go/E1025support.
allow you to scan your documents and send them to various
destinations with the touch of a button, then search for and view your
digitized documents based on different search criteria.
The E1000 Series Scanners may also be used with other computerbased scanning applications by means of the TWAIN or ISIS driver
interface.
The E1000 Series Scanners also support the following flatbed
accessories:
Alaris scanning applications
• Alaris Passport Flatbed
• Alaris A4/Legal Flatbed
The E1000 Series Scanners connect to your computer over a USB
cable. They offer a 1.5 inch seven-segment display screen so you can
monitor the scanner and buttons for selecting and initiating scanner
functions.
The E1025 model scans A4/letter-size documents at 25 pages per
minute, the E1035 scans at 35 pages per minute (duplex scanning of
portrait oriented pages, 200/300 dpi, in black and white, grayscale, or
color).
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1 Overview
Scanner Specifications
Illustrations in this guide
Current scanner specifications may be found here:
www.AlarisWorld.com/go/E1025
www.AlarisWorld.com/go/E1035
NOTE: Specifications on the web site refer to the latest scanner driver
and firmware versions.
This User’s Guide provides information and procedures for the Alaris
E1000 Series Scanners. The illustrations in this guide show either the
Alaris E1025 Scanner or the Alaris E1035 Scanner; your model may
look slightly different from a specific illustration.
2 A-61904 September 2018
Supporting documentation
In addition to this User’s Guide, the following documentation is also
available:
• Installation Guide — quick visual steps for installing your scanner.
• Reference Guide — easy visual steps for cleaning your scanner.
Download this guide and keep it close to the scanner.
• User Guides for Alaris scanning applications — information on
how to use freely downloadable Alaris scanning applications.
• Help for TWAIN and ISIS — information on how to use the TWAIN
Datasource and ISIS Driver is available in Help. Use the help button
or help icon after you have selected a driver and the user interface
appears. This information is also available in the Scanning Setup
Guides on the support page for your scanner model.
• Videos — some operations are explained using videos.
• The manuals and videos for your scanner model can be found on the
Support page for your model:
1 Overview
Accessories
E1025:
E1035: www.AlarisWorld.com/go/E1035support
Accessories, including flatbeds of different sizes, can be found on the
following support pages:
E1025:
E1035: www.AlarisWorld.com/go/E1035
www.AlarisWorld.com/go/E1025support
www.AlarisWorld.com/go/E1025
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1 Overview
3
5
6
7
8
9
10
11
12
13
14
1
2
4
Scanner components
Front view
This illustration shows the scanner display and buttons for the E1025/
E1035 scanners.
2
g/m
1 Input tray — the input tray holds up to 80 pages of A4 80
paper and can be extended to accommodate pages up to legal size
(14 inches/355.6 mm). In long document mode it will accept pages
up to 118 inches/3 m. (Long documents need additional support to
hold them up so they don’t droop off the back of the input tray. See
“Getting your scanner ready to scan” on page 16 for illustration of
input tray extension)
2 Side guides — the side guides can be moved in and out to
accommodate the size of pages you are scanning. Side guides may
be locked in place for letter size or A4 size paper. See “Getting your
scanner ready to scan” on page 16.
3 Gap release — allows you to manually adjust the space between
the feed roller and separation roller for pages that require special
handling (e.g. thick paper, envelopes, hard cards). When using the
gap release, pull the gap release out to feed special pages. When
finished, push the gap release back in place.
4 Scanner cover — when opened, provides access to internal
components such as the imaging area and the feed and separation
rollers.
5 End Stop — can be lifted up when scanning, for better stacking of
output pages
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6 Output tray — collects the scanned pages. The output tray can be
15
pulled out and extended to accommodate pages up to 35.56 cm (14
inches) in length. For longer pages, keep the end stop down. See
“Long paper” on page 22.
7 Power button — touch this button to turn the scanner on or off. The
power button is lighted when the scanner is powered on. The
lighted button blinks when a situation requires your attention: for
example, to close the scanner cover.
8 X button — this multi-function button can end or pause a scanning
job or clear some types of flashing codes.
9 Play button — this button launches the scanning application in
order to begin scanning.
10 & 11 Down and Up buttons — allow you to scroll through
functions 1 to 9.
Front view — continued 12 Function window — displays 1-9. These
numbers correspond to a predefined function. U or E is displayed if
an error is encountered.
13 Scanner cover release lever — opens the scanner to allow
access to the paper path for cleaning or for clearing a document
jam.
1 Overview
14 ID card positioning — for scanning one small card (such as US
driver’s license or other credit card sized ID cards) in landscape
orientation. Refer to “Scanning small items” on page 21 for precise
positioning of credit card.
15 Close scanner cover by pressing here.
NOTE: some of the items on this page refer to the illustration on the
previous page.
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1 Overview
1
3
2
Back view
1. Security lock port — allows you to connect a security lock to the
scanner. You can purchase a standard security lock at an office
supply store
2. Power port — connects the power supply to the scanner.
3. USB 2.0 High Speed port — connects the scanner to the
computer. (Computer USB port must be USB 2.0 or USB 3.0
compatible.)
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Inside view
1
4
5
6
7
8
9
2
3
1 Overview
1 Paper present sensor — detects the presence of paper in the
input tray.
2 Transport rollers — (three pairs) these six rollers, plus the two
visible on the “Inside view” on page 7, help move paper smoothly
through the scanner.
3 Multifeed and intelligent document protection sensor —
detects multifed pages and pages that are crinkling in the scanner.
4 Pre-separation pad — helps to feed one page at a time from the
input tray.
5 Separation roller — provides smooth page feeding and separation
of various sizes, thicknesses and textures of input pages.
6 Image glass — the area of the scanner where imaging takes place.
7 Feed roller — provides smooth feeding and separation of various
sizes, thicknesses and textures of pages.
8 Urging roller — pulls next page into scanner from the input tray.
9 Feed roller cover — provides access to feed rollers.
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1 Overview
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2 Installation
The following is a list of steps you will need to perform in order to get
your scanner set up and connected to your computer.
1. Unbox your scanner.
2. Set up your scanner for the first time.
3. Install driver software.
4. Verify the scanner’s firmware.
5. Optionally update scanner’s firmware.
6. Optionally install available Alaris scanning software.
NOTE: When installing updates, update the driver software before
updating the scanner’s firmware.
If you need additional assistance with any scanner issues, go to the
troubleshooting website for your scanner model:
E1025:
www.AlarisWorld.com/go/E1025-troubleshooting
E1035:
www.Alarisworld.com/go/E1035-troubleshooting
Unboxing the scanner
Follow these steps to unbox your scanner and get it ready to be set up.
1. Open the scanner box.
2. Remove all the contents from the scanner box.
3. Remove all the shipping tape from the scanner. Open the scanner
cover and remove shipping tape and foam insert
4. Find the Installation Guide and open it.
5. Verify the contents of scanner box. (Refer to left panel of the
Installation Guide.)
Setting up your scanner
Follow these steps from the Installation Guide.
1. Install the input tray.
2. Attach the correct AC plug adapter to the power supply. Attach the
power supply to the scanner, and then to a power outlet.
NOTE: Do not attach any other cables to the scanner at this time
(e.g. USB). You will be instructed when to do that, at the proper
time.
3. Turn the scanner on by pressing the power button on the front
of the scanner.
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2 Installation
Install driver software
While the driver software on the provided disc will work with your
scanner, to assure you have the latest software, please download it
from the scanner’s product support website.
You should only use the disc from the scanner box if your computer
does not have access to the internet or you are unable to download
executable files.
NOTE: The disc only contains driver software for Windows Operating
Systems. You must go to the scanner’s product support website (below)
to get drivers for other Operating Systems.
1. If your computer has access to the internet, obtain the driver
software from scanner’s product website:
-Go to your scanner’s product support website:
E1025:
www.AlarisWorld.com/go/E1025support
E1035:
www.AlarisWorld.com/go/E1035support
-Scroll to the driver section that matches your computer’s Operating
System.
-Select the file to download. For Windows, “Windows – EXE”. For
Linux, pick the package that is appropriate for your distribution.
-Run the driver software installer.
2. If you are unable to download from the scanner’s product website,
and your computer is running a Windows Operating System:
-Place the disc from the scanner box into the disc drive of your
computer.
-If your computer does not automatically start the installer, browse
to the disc and run set_up.exe.
3. Follow the steps of the “Alaris E1000 Scanners” driver software
installation. Be sure to follow the ‘Typical’ installation in order for
your computer to be properly connected to your scanner and to
verify the scanner is working.
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Verify scanner’s firmware
1. Determine your scanner’s firmware version by doing the following
on a Windows computer:
-Find your scanner in Program Files.
-Run “SVT Diagnostics.”
-On the first screen, select “TWAINDSM” and “Alaris Scanner:
E1000”, then click OK.
-On the main window, select “Setup” from the “Driver” menu.
-Click the “i” button.
-The version is listed next to “Firmware.”
2. Determine the version of the firmware that is on the scanner’s
product website:
-Go to your scanner’s product support website:
E1025:
www.Alarisworld.com/go/E1025install
2 Installation
E1035:
www.AlarisWorld.com/go/E1035install
-Scroll to the Firmware section that matches your scanner’s model
name.
-If the version is not shown, then click the ‘Release Notes’ link.
3. If the firmware version number on the website is higher than the
scanner’s firmware version, then you should update the firmware
version.
Update scanner’s firmware
Computer with driver software installed
Follow these steps to update your scanner’s firmware from a Windows
computer that already has the driver software installed.
The scanner must be connected/available to the computer. If you can
scan from the computer, then it can be used to update the scanner’s
firmware.
1. Go to your scanner’s product support website:
E1025:
www.Alarisworld.com/go/E1025install
E1035:
www.AlarisWorld.com/go/E1035install
2. Scroll to the Firmware section that matches your scanner’s model
name.
3. Download the firmware installer that matches your computer’s
Operating System.
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2 Installation
4. Make sure your scanner is turned on, is connected/available to your
computer and not showing any errors.
5. Run the firmware installer.
6. Follow the steps of the firmware installer.
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