The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
3rd Party Licenses
This software is based in part on the work of the Independent JPEG Group
Copyright (C)2009-2013 D. R. Commander. All Rights Reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
-Redistributions of source code must retain the above copyright notice, this list of conditions and the following
disclaimer.
-Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
-Neither the name of the libjpeg-turbo Project nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS", AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Open Source Software Licensing
Additional information about open source software licensing for firmware in the scanner can be found in the Scan
Validation Tool:
Setup > Settings > Device
General tab > Diagnostics
Logs tab > choose License from the drop-down menu.
• Place the scanner on a sturdy, level work surface capable of supporting 3.2 kg (7 lbs).
• Do not install the scanner in a location subject to dust, humidity or steam. This may cause electrical shock or a fire. Only use
the scanner and power supply indoors in a dry location.
• Make sure the electrical power outlet is located within 1.52 meters (5 feet) of the scanner and is easily accessible in case of
an emergency.
• Plug the power adapter securely into the wall outlet. Failure to do so may cause electrical shock or fire.
• Do not damage, knot, cut or modify the power cord. This may cause electrical shock or fire.
• Use only the AC adapter that is supplied with the scanner. Do not use the scanner’s AC adapter with any other product. This
may cause electrical shock or fire.
• Do not use the scanner if it becomes inordinately hot, has a strange odor, emits smoke, or makes unfamiliar noises.
Immediately stop the scanner and disconnect the power cord from the power outlet. Contact Alaris Technical Support.
• Do not disassemble or modify the scanner or the AC power adapter.
• Do not move the scanner with the power cord and interface cable attached. This may cause damage to the cord/cable.
Remove the power cord from the wall outlet before moving the scanner.
• Follow the Kodak Alaris recommended cleaning procedures. Do not use air, liquid or gas spray cleaners. These cleaners
displace dust, dirt and debris to another location within the scanner, which may cause the scanner to malfunction.
• Safety Data Sheets (SDS) for chemical products are available on the Kodak Alaris website at:
www.AlarisWorld.com/go/
ehs. When accessing the SDS from the website, you will be required to provide the catalog number. See “Supplies and
Consumables” on page 40 for supplies and catalog numbers.
• This device is not intended for use in the direct field of view at visual display workplaces. To avoid incommoding reflexions at
visual display workplaces this device must not be placed in the direct field of view.
Acoustic emission
Maschinenlärminformationsverordnung – 3, GSGV
Der arbeitsplatzbezogene Emissionswert beträgt <70 dB(A).
[Machine Noise Information Ordinance — 3, GSGV
The operator-position noise emission value is <70 dB(A).]
A-61904 September 2018iii
Safety
ivA-61904 September 2018
1 Overview
Scanner models
This User’s Guide provides information and procedures for using and
maintaining the Alaris E1025 and E1035 Scanners.
The Alaris E1000 Series Scanners are compact, duplex color document
scanners perfect for personal and workgroup use. They scan 25-35 A4/
letter size pages per minute (200/300 dpi black and white, grayscale,
and color). The input tray holds 80 pages. These scanner models are
entitled to use a freely downloadable Alaris scanning application,
available at the support page for your model, for example
www.AlarisWorld.com/go/E1025support.
allow you to scan your documents and send them to various
destinations with the touch of a button, then search for and view your
digitized documents based on different search criteria.
The E1000 Series Scanners may also be used with other computerbased scanning applications by means of the TWAIN or ISIS driver
interface.
The E1000 Series Scanners also support the following flatbed
accessories:
Alaris scanning applications
• Alaris Passport Flatbed
• Alaris A4/Legal Flatbed
The E1000 Series Scanners connect to your computer over a USB
cable. They offer a 1.5 inch seven-segment display screen so you can
monitor the scanner and buttons for selecting and initiating scanner
functions.
The E1025 model scans A4/letter-size documents at 25 pages per
minute, the E1035 scans at 35 pages per minute (duplex scanning of
portrait oriented pages, 200/300 dpi, in black and white, grayscale, or
color).
NOTE: Specifications on the web site refer to the latest scanner driver
and firmware versions.
This User’s Guide provides information and procedures for the Alaris
E1000 Series Scanners. The illustrations in this guide show either the
Alaris E1025 Scanner or the Alaris E1035 Scanner; your model may
look slightly different from a specific illustration.
2A-61904 September 2018
Supporting documentation
In addition to this User’s Guide, the following documentation is also
available:
• Installation Guide — quick visual steps for installing your scanner.
• ReferenceGuide — easy visual steps for cleaning your scanner.
Download this guide and keep it close to the scanner.
• User Guides for Alaris scanning applications —information on
how to use freely downloadable Alaris scanning applications.
• Help for TWAIN and ISIS — information on how to use the TWAIN
Datasource and ISIS Driver is available in Help. Use the help button
or help icon after you have selected a driver and the user interface
appears. This information is also available in the Scanning Setup
Guides on the support page for your scanner model.
• Videos — some operations are explained using videos.
• The manuals and videos for your scanner model can be found on the
Support page for your model:
1 Overview
Accessories
E1025:
E1035:www.AlarisWorld.com/go/E1035support
Accessories, including flatbeds of different sizes, can be found on the
following support pages:
E1025:
E1035:www.AlarisWorld.com/go/E1035
www.AlarisWorld.com/go/E1025support
www.AlarisWorld.com/go/E1025
A-61904 September 20183
1 Overview
3
5
6
7
8
9
10
11
12
13
14
1
2
4
Scanner components
Front view
This illustration shows the scanner display and buttons for the E1025/
E1035 scanners.
2
g/m
1Input tray — the input tray holds up to 80 pages of A4 80
paper and can be extended to accommodate pages up to legal size
(14 inches/355.6 mm). In long document mode it will accept pages
up to 118 inches/3 m. (Long documents need additional support to
hold them up so they don’t droop off the back of the input tray. See
“Getting your scanner ready to scan” on page 16 for illustration of
input tray extension)
2Side guides — the side guides can be moved in and out to
accommodate the size of pages you are scanning. Side guides may
be locked in place for letter size or A4 size paper. See “Getting your
scanner ready to scan” on page 16.
3Gap release — allows you to manually adjust the space between
the feed roller and separation roller for pages that require special
handling (e.g. thick paper, envelopes, hard cards). When using the
gap release, pull the gap release out to feed special pages. When
finished, push the gap release back in place.
4Scanner cover — when opened, provides access to internal
components such as the imaging area and the feed and separation
rollers.
5End Stop — can be lifted up when scanning, for better stacking of
output pages
4A-61904 September 2018
6Output tray — collects the scanned pages. The output tray can be
15
pulled out and extended to accommodate pages up to 35.56 cm (14
inches) in length. For longer pages, keep the end stop down. See
“Long paper” on page 22.
7Power button — touch this button to turn the scanner on or off. The
power button is lighted when the scanner is powered on. The
lighted button blinks when a situation requires your attention: for
example, to close the scanner cover.
8X button — this multi-function button can end or pause a scanning
job or clear some types of flashing codes.
9Play button — this button launches the scanning applicationin
order to begin scanning.
10 & 11Down and Up buttons — allow you to scroll through
functions 1 to 9.
Front view — continued12 Function window — displays 1-9. These
numbers correspond to a predefined function. U or E is displayed if
an error is encountered.
13 Scanner cover release lever — opens the scanner to allow
access to the paper path for cleaning or for clearing a document
jam.
1 Overview
14 ID card positioning — for scanning one small card (such as US
driver’s license or other credit card sized ID cards) in landscape
orientation. Refer to “Scanning small items” on page 21 for precise
positioning of credit card.
15 Close scanner cover by pressing here.
NOTE: some of the items on this page refer to the illustration on the
previous page.
A-61904 September 20185
1 Overview
1
3
2
Back view
1. Security lockport — allows you to connect a security lock to the
scanner. You can purchase a standard security lock at an office
supply store
2. Power port — connects the power supply to the scanner.
3. USB 2.0 High Speed port — connects the scanner to the
computer. (Computer USB port must be USB 2.0 or USB 3.0
compatible.)
6A-61904 September 2018
Inside view
1
4
5
6
7
8
9
2
3
1 Overview
1Paper present sensor — detects the presence of paper in the
input tray.
2Transport rollers — (three pairs) these six rollers, plus the two
visible on the “Inside view” on page 7, help move paper smoothly
through the scanner.
3Multifeed and intelligent document protection sensor —
detects multifed pages and pages that are crinkling in the scanner.
4Pre-separation pad — helps to feed one page at a time from the
input tray.
5Separation roller — provides smooth page feeding and separation
of various sizes, thicknesses and textures of input pages.
6Image glass — the area of the scanner where imaging takes place.
7Feed roller — provides smooth feeding and separation of various
sizes, thicknesses and textures of pages.
8Urging roller — pulls next page into scanner from the input tray.
9Feed roller cover — provides access to feed rollers.
A-61904 September 20187
1 Overview
8A-61904 September 2018
2 Installation
The following is a list of steps you will need to perform in order to get
your scanner set up and connected to your computer.
1. Unbox your scanner.
2. Set up your scanner for the first time.
3. Install driver software.
4. Verify the scanner’s firmware.
5. Optionally update scanner’s firmware.
6. Optionally install available Alaris scanning software.
NOTE: When installing updates, update the driver software before
updating the scanner’s firmware.
If you need additional assistance with any scanner issues, go to the
troubleshooting website for your scanner model:
E1025:
www.AlarisWorld.com/go/E1025-troubleshooting
E1035:
www.Alarisworld.com/go/E1035-troubleshooting
Unboxing the scanner
Follow these steps to unbox your scanner and get it ready to be set up.
1. Open the scanner box.
2. Remove all the contents from the scanner box.
3. Remove all the shipping tape from the scanner. Open the scanner
cover and remove shipping tape and foam insert
4. Find the Installation Guide and open it.
5. Verify the contents of scanner box. (Refer to left panel of the
Installation Guide.)
Setting up your scanner
Follow these steps from the Installation Guide.
1. Install the input tray.
2. Attach the correct AC plug adapter to the power supply. Attach the
power supply to the scanner, and then to a power outlet.
NOTE: Do not attach any other cables to the scanner at this time
(e.g. USB). You will be instructed when to do that, at the proper
time.
3. Turn the scanner on by pressing the power button on the front
of the scanner.
A-61904 September 20189
2 Installation
Install driver software
While the driver software on the provided disc will work with your
scanner, to assure you have the latest software, please download it
from the scanner’s product support website.
You should only use the disc from the scanner box if your computer
does not have access to the internet or you are unable to download
executable files.
NOTE: The disc only contains driver software for Windows Operating
Systems. You must go to the scanner’s product support website (below)
to get drivers for other Operating Systems.
1. If your computer has access to the internet, obtain the driver
software from scanner’s product website:
-Go to your scanner’s product support website:
E1025:
www.AlarisWorld.com/go/E1025support
E1035:
www.AlarisWorld.com/go/E1035support
-Scroll to the driver section that matches your computer’s Operating
System.
-Select the file to download. For Windows, “Windows – EXE”. For
Linux, pick the package that is appropriate for your distribution.
-Run the driver software installer.
2. If you are unable to download from the scanner’s product website,
and your computer is running a Windows Operating System:
-Place the disc from the scanner box into the disc drive of your
computer.
-If your computer does not automatically start the installer, browse
to the disc and run set_up.exe.
3. Follow the steps of the “Alaris E1000 Scanners” driver software
installation. Be sure to follow the ‘Typical’ installation in order for
your computer to be properly connected to your scanner and to
verify the scanner is working.
10A-61904 September 2018
Verify scanner’s firmware
1. Determine your scanner’s firmware version by doing the following
on a Windows computer:
-Find your scanner in Program Files.
-Run “SVT Diagnostics.”
-On the first screen, select “TWAINDSM” and “Alaris Scanner:
E1000”, then click OK.
-On the main window, select “Setup” from the “Driver” menu.
-Click the “i” button.
-The version is listed next to “Firmware.”
2. Determine the version of the firmware that is on the scanner’s
product website:
-Go to your scanner’s product support website:
E1025:
www.Alarisworld.com/go/E1025install
2 Installation
E1035:
www.AlarisWorld.com/go/E1035install
-Scroll to the Firmware section that matches your scanner’s model
name.
-If the version is not shown, then click the ‘Release Notes’ link.
3. If the firmware version number on the website is higher than the
scanner’s firmware version, then you should update the firmware
version.
Update scanner’s firmware
Computer with driver software installed
Follow these steps to update your scanner’s firmware from a Windows
computer that already has the driver software installed.
The scanner must be connected/available to the computer. If you can
scan from the computer, then it can be used to update the scanner’s
firmware.
1. Go to your scanner’s product support website:
E1025:
www.Alarisworld.com/go/E1025install
E1035:
www.AlarisWorld.com/go/E1035install
2. Scroll to the Firmware section that matches your scanner’s model
name.
3. Download the firmware installer that matches your computer’s
Operating System.
A-61904 September 201811
2 Installation
4. Make sure your scanner is turned on, is connected/available to your
computer and not showing any errors.
5. Run the firmware installer.
6. Follow the steps of the firmware installer.
12A-61904 September 2018
Available Alaris Scanning Software
Easy-to-use Alaris scanning applications have been customized to
work with your scanner (see descriptions below). They can be
downloaded from your scanner’s product support website:
2 Installation
Smart Touch
Capture Pro LE
E1025:
E1035:www.AlarisWorld.com/go/E1035support
Training information can be found at:
www.AlarisWorld.com/go/scanningsoftware
Easy to use application that allows you to scan your paper documents,
then search for and view the digitized documents.
Application allows you to quickly scan large, high resolution, or
uncompressed documents. Capture, edit and output batches to
repository or other applications.
www.AlarisWorld.com/go/E1025support
A-61904 September 201813
2 Installation
14A-61904 September 2018
3 Scanning
Basic scanning
Scanner controls
The cover of the E1000 Series Scanners
contains a 1.5” function window and five
buttons.
Function window
If you installed an Alaris scanning
application, the function window
displays 1-9. These numbers correspond
to predefined functions. See “Scanning
functions” on page 18.
U or E is displayed if an error occurs.
Buttons
The power button is always active and is used to turn the scanner
on and off.
The Up and DownScroll buttons allow you to select or
scroll through predefined functions by pressing the Up or Down
buttons.
The Play button initiates the scanning function.
The X button will stop or pause the scanning function:
• press once to temporarily pause scanning (press the play button
to resume scanning)
• press twice to stop scanning
The button can also be used to clear some types of flashing codes.
NOTE: Throughout this chapter, the , , and button
illustrations represent the buttons on your scanner.
A-61904 September 201815
3 Scanning
Input tray
extension for
long documents
Output tray
extension and
end stop
Getting your scanner ready to scan
1. Be sure the scanner is on and ready to scan (power button on and
not blinking).
2. Move the side guides in or out to fit the size of pages you are
scanning. If scanning letter or A4 size paper, the side guides may be
restricted to the maximum width of the paper using the switch in the
inset below on right. The switch is shown in the letter size position.
See “Preparing documents for scanning” step number 6 on page 20.
3. If necessary, adjust the input and output trays for the length of your
pages. The output tray can be extended to accommodate pages up
to 35.56 cm (14 inches) in length. An end stop is available to assist
output page stacking. Lift this end stop as needed for scanning
pages up to 14 in/35.6 cm. Keep the end stop down when scanning
longer pages. See “Long paper” on page 22.
Getting your pages ready to scan
Refer to the following sections for detailed help:
• “Input tray capacity” on page 19
• “Preparing documents for scanning” on page 19
Later sections of this chapter provide advice on how to scan hard
cards, batches of mixed size paper, NCR paper, etc.
16A-61904 September 2018
Scanning Applications
Initial scan with an Alaris scanning application
Alaris scanning applications are available for download with your
scanner purchase and will allow you to quickly and easily perform
common scanning tasks, such as:
• create a searchable PDF of a printed report
• scan an invoice and store it with your other invoices
• scan a photo to add to a presentation
If you installed an Alaris scanning application, the following steps show
you how to create an output file of your document. For more information
about the scanning options enabled by Alaris scanning applications,
refer to the documentation for your specific application.
1. Put paper in the scanner input tray, face down and lead edge first.
1. Using the or buttons, scroll until number 1 is displayed in
the function window. You may scroll up or down to the desired
function depending on which Scroll button is used.
3 Scanning
Other scanning applications
2. Press the button.
The document will be scanned. When you output it, the PDF file with
your image(s) will be sent to a folder. Refer to the documentation for
your Alaris scanning application to see details of the folder location.
Alaris offers scanning options, such as Capture Pro Software and Info
Input Solution. These applications have other capabilities that can
improve your data capture, processing, and retrieval. Contact your
reseller for more information, or go to www.AlarisWorld.com/go/software
You may already have a different scanning application that accesses
your scanner using its TWAIN or ISIS driver.
In addition, you may access SVT Diagnostics. SVT Diagnostics offers
access to the TWAIN and ISIS driver user interface. It is intended to be
used for diagnostic purposes, not for normal scanning.
.
A-61904 September 201817
3 Scanning
Function window
Scanning functions
If an Alaris scanning application is installed on your computer, the
following predefined task shortcuts are available for you to use. During
normal scanning, the window will display 1-9, indicating the different
tasks. You can modify and rename any of the shortcuts to create your
own custom tasks.
Color PDF — scans a color document(s) and saves it as a PDF file.
Black and White PDF — scans a document(s) and saves it as a black
and white PDF file.
Black and White RTF — scans a black and white document that can
be opened using a word processing application. The document will be
saved as a RTF file.
Color JPEG — scans a color photograph(s) and saves it as a JPG file.
Black and White Single-page TIFF — scans a black and white
document and saves the images to individual single-page TIFF files.
Error codes
Energy Star
Black and White Multi-page TIFF — scans a black and white
document and saves all of the images in a multi-page TIFF file.
E-mail Black and White PDF — scans a document(s) and sends a
black and white PDF to an email recipient.
Custom Color PDF — scans the document and launches the Smart
Touch Editing window. When you have finished editing the image and
clicked Done, the image will be displayed as a PDF file.
Custom Color File(s) — allows you to setup the scanner settings
before the document is scanned. The document will be saved as a
color JPG file.
If an error is encountered, the window will display either E or U,
followed by a number. For more information on error codes see
“Scanner error indicators” on page 41.
When the scanner has gone into Energy Star sleep, the scanner
window is dark.
18A-61904 September 2018
Paper handling challenges and solutions
Input tray capacity
Paper weight and size determine how much paper can feed smoothly
from the input tray. The input tray will accommodate 80 pages of 20 lb
2
(80 g/m
80 sheets:
) paper. Even if you use thinner paper, do not load more than
3 Scanning
Paper weight — g/m
27 - 80 7.2 - 2180 sheets50 sheets
> 80 - 104> 21 - 2860 sheets50 sheets
> 104 - 157> 28 - 4240 sheets30 sheets
> 157 - 256> 42 - 6925 sheets20 sheets
> 256 - 413> 69 - 11015 sheets10 sheets
2
Paper weight — lbFor A4, letter,
Preparing documents for scanning
The pages being scanned and physical setup of the scanner affect how
smoothly your input pages will feed into the scanner and stack after
passing through the scanner. Standard paper size pages feed easily.
Be sure your pages conform to size, weight, and type of documents that
the scanner can handle. See the scanner specifications for your
scanner model, at
E1025:
E1035:
Follow these “good practices” tips to ensure good feeding:
1. Remove all staples and paper clips from the pages. Staples and
paper clips may damage the scanner and your pages.
2. All inks and correction fluids on the paper must be dry before
scanning is started.
3. If your pages stick together, they may have trouble feeding one by
one. Fan the pages to help them separate, before putting them in
the input tray. It can be helpful to fan them in two directions if they
stick tightly together (e.g. because of static or because they are very
smooth).
4. After fanning, straighten the stack of pages. If the pages have mixed
sizes, straighten just at the edge that will lead them into the scanner.
If the pages are all the same size, straighten them first on a side
edge and then on the lead edge.
5. Place the pages centered in the input tray, between the side guides.
Position the front side of your pages face down against the input
tray and the top of the pages into the input tray, lead edge first.
Extend the input tray so it supports the input stack.
A-61904 September 201819
3 Scanning
6. Slide the side guides so they touch the sides of your input stack. If
your paper is standard letter or A4 size, the input tray has a switch
to restrict the side guides from opening wider, as shown.
7. Extend the output tray so it is longer than the input stack by about
1/2 in/1 cm. Raise the end stop of the output tray, if the paper is
shorter than 14 in/35 cm. See “Long paper” on page 22.
8. For pages that are difficult to feed or separate, feather the lead
edges of the stack, as shown. Hold the back of the stack and bend
the stack so the lead edges of the bottom documents are forward of
the top documents. Maintain this shape in the stack when you place
the pages into the input tray.
9. Some paper types can affect feeding and separation performance:
- Thermal papers
- Coated papers
- Glued edge papers
- Perforated pages
- Carbonless paper
- Pre-folded paper
- Papers with static charge
- Photographs (glossy)
- Rough textured paper
- Previously stapled documents
You may need to experiment with these tips to find the preparation
steps and input stack size that work well for your documents.
20A-61904 September 2018
Mixed paper
Lightweight paper
NCR paper
Scanning small items
3 Scanning
E1025:www.AlarisWorld.com/go/E1025
E1035:
In addition to the tips in .“Preparing documents for scanning” on
page 19, try to stack the input paper so it is centered, side to side, in the
input tray. Lead edges should align or be feathered.
Straighten the stack of input paper, then fan pages, before placing them
in the feeder, lead edge first.
Do not push lightweight paper too far into the input tray. The scanner
needs to detect the pages, but pushing too far may crumple delicate
paper.
“No carbon required” (NCR) paper is coated with chemicals that affect
the scanner rollers and can degrade scanner feeding performance.
After scanning NCR paper you should clean the scanner. See
“Cleaning procedures” on page 29.
If you are scanning small items such as a driver’s license or credit card
— especially hard cards that are relatively thick — they should be
scanned with the embossed side up and ideally one at a time. You may
need to assist them by hand.
www.AlarisWorld.com/go/E1035
One card may be scanned first in a batch with larger pages.
Feed hard cards in landscape orientation.
A-61904 September 201821
3 Scanning
Long paper
1. Provide support to the input stack. For long paper, extend the input
tray as far as possible. Give additional support to very long paper by
hand, if needed.
2. Set the output tray length at the maximum. Do not raise the end
stop.
3. If you gently pull the output tray past its detent, the far end will drop,
which enhances stacking of long pages.
22A-61904 September 2018
Fragile or oversize paper
Gap release tab
Handle with care
3 Scanning
If you are concerned that delicate pages might crumple as they pass
through the scanner, you can try gap release. Some pressure is used to
separate the first (bottom) page in a stack from the rest of the stack. If
you want to feed one delicate page or a photo with no pressure on it,
pull up the gap release tab, put your page into the input tray, and scan
it.
Return the gap release tab to its normal position for scanning a stack of
pages.
A-61904 September 201823
3 Scanning
Handle with extra care
If you regularly scan fragile paper, you should consider adding an Alaris
flatbed accessory. To see Alaris flatbed accessories available, refer to
the link for your scanner in “Supplies and Consumables” on page 40.
24A-61904 September 2018
Multifeeds
3 Scanning
A multifeed is more than one page passing through the imaging area
together. It results in either one or more images not being captured, or
an image that combines content from more than one page.
If a multifeed occurs when you are scanning, the function window will
display a U8 error code:
- Open the scanner cover.
- Separate the multifed pages and put them back at the bottom of
the stack.
- Shuffle the stack into good feeding form again.
- Close the scanner cover.
- Put stack into the input tray.
- Press the button.
NOTE: If you installed a TWAIN or ISIS driver, you can adjust multifeed
sensitivity settings.
Paper jams
A paper jam occurs when one or more pages become lodged in the
paper path.
If a jam occurs when you are scanning, the function window will display
a U9 error code:
• Open the scanner cover.
• Remove any jammed pages.
• Close the scanner cover.
A-61904 September 201825
3 Scanning
If you still have trouble
If you have tried the other suggestions in this section and still have
trouble, then check the scanner:
• See “Cleaning procedures” on page 29 for how to clean the scanner.
Roller cleanliness and wear affect how well pages feed.
• See “Replacement procedures” on page 35 to be sure that feed
rollers, separation rollers, and pre-separation pad are installed
correctly.
• See “Problem solving” on page 41 for more suggestions.
NOTE: Certain options you may select, such as feeding documents with
more care, will slow scanning throughput.
Improving image quality
Your scanner is able to produce images optimized for your purpose.
Here are some of the commonly used enhancements. These and more
features are described in the Help system for your driver (TWAIN or
ISIS). These features are set up through the driver, so your scanning
application may be able to use them in programmed scanning profiles
or settings.
Recommended settings
Black and White Perfect Page and Color Perfect Page shortcuts in your
driver provide our recommended settings for document scanning.
Other Perfect Page settings
The following settings can improve the appearance of your images or
documents:
1. Auto blank page removal: Images with little or no data can be
automatically removed from output, saving manual editing and
storage.
2. Hole fill: Black holes from paper punches can be changed to the
background color of the image.
3. Background color smoothing: In color images, uneven image
background color can be changed to a more uniform background,
for a cleaner looking image.
4. Noise reduction (despeckle): Black and white images may have
noise (black specks) because of uneven paper thickness. Noise
reduction options can make the image look cleaner. They also have
some risk of removing information from the image, so if automated
data recognition is your primary purpose, noise reduction may not
be a good choice.
5. Image border: To remove all background at the image border, turn
on edge fill (either automatic or automatic with tears).
6. Color dropout: Unneeded form data, in one or multiple colors, can
be eliminated from the image.
7. Image merge: Front and back images can be merged into one —
26A-61904 September 2018
e.g. the front and back of a check can become one image.
8. Dual stream: You can receive both a black and white and a color (or
grayscale) image of the scanned page, for front, back, or both sides.
Turning the scanner off
To turn the scanner off, hold down the power button for 3 seconds.
NOTE: The Power Off energy saver feature will also turn the scanner
off after an extended period of time in power saver mode. The
default is 15 minutes. You can configure this time period using
your scanning application.
3 Scanning
A-61904 September 201827
3 Scanning
28A-61904 September 2018
4 Maintenance
Opening the scanner cover
1. Pull the scanner cover release lever to release and open the
scanner cover.
2. When you finish cleaning the scanner or replacing a part, close the
Cleaning procedures
Your scanner needs to be cleaned periodically. For any of these issues
you should first clean your scanner:
• your pages do not feed easily
• several pages feed at the same time
• streaks appear on your images
• pages exiting the scanner have roller/tire marks
Transport cleaning sheets, roller cleaning pads, and Staticide and
Brillianize wipes are all available for purchase from Kodak Alaris. Refer
to the link for your scanner in “Supplies and Consumables” on page 40
for supplies required to clean your scanner.
IMPORTANT: Use only cleaners recommended by Kodak Alaris. Do not
scanner cover.
use household cleaners. Do not use alcohol or products
containing alcohol.
Allow surfaces to cool to ambient temperature before
cleaning. Do not use cleaners on hot surfaces.
Use adequate ventilation. Do not use cleaners in
confined areas.
After cleaning, allow rollers to dry before resuming
scanning.
A-61904 September 201829
4 Maintenance
Running a transport cleaning sheet
1. Use a transport cleaning sheet several times to remove residue
from the rollers. This cleaning technique helps preserve the rollers
and is recommended before cleaning by hand.
2. Remove the wrapping from the Transport Cleaning Sheet.
3. Adjust the side guides to fit the cleaning sheet.
4. Place a transport cleaning sheet in the input tray (adhesive side up,
toward you) in portrait orientation.
5. Using your scanning application, scan the transport cleaning sheet.
6. After the transport cleaning sheet is scanned, turn it over (adhesive
side down, toward the input tray) and scan it again.
7. Open the scanner cover and wipe the imaging area with a lint-free
cloth.
8. Close the scanner cover.
9. Scan a few pages. Check that ink or toner from the rollers is not
visible on scanned pages or on images.
Clean in this order
10.If necessary, repeat this procedure.
11. When the rollers are clean, disconnect the electrical power and
clean the imaging area. Refer to “Cleaning the imaging area”.
12.Wash your hands with soap and water after performing
maintenance procedures.
13.Reconnect the electrical power.
NOTE: When a transport cleaning sheet gets very dirty, discard it and
use a new one. If the sheet is not dirty, put it back into its
wrapping to save for re-use.
1. If the rollers do not come clean with the transport cleaning sheet,
clean them with roller cleaning pads..
2. Disconnect the electrical power.
3. Clean in this order. Refer to “Cleaning the separation roller”,
“Cleaning the feed rollers” and “Cleaning the transport rollers”
4. When the rollers are clean, clean the imaging area. Refer to
“Cleaning the imaging area”.
5. Wash your hands with soap and water after performing
maintenance procedures.
6. Reconnect the electrical power.
30A-61904 September 2018
Cleaning the separation roller
The separation roller should be removed from the scanner for best
cleaning results.
1. Open the scanner cover.
2. Remove the pre-separation pad by grasping it and pulling it straight
out.
4 Maintenance
3. Grasp the separation roller and pull it straight out.
4. Wipe the separation roller tires with a roller cleaning pad. If there are
grooves in the tires, wipe in the direction of the grooves. The tires on
your model may look different than the tires in this illustration.
A-61904 September 201831
4 Maintenance
5. Inspect the separation roller.
If the separation roller tires show signs of wear or damage, replace
the separation roller assembly. See “Replacement procedures” on
page 35 for more information.
6. Reinstall the separation roller by aligning the tab with the slot and
snapping it into position.
7. Reinstall the pre-separation pad by aligning the slots with the holes
on the pre-separation pad and snapping it into place.
8. Close the scanner cover.
32A-61904 September 2018
Cleaning the feed rollers
4 Maintenance
1. Open the scanner cover.
2. Grasp the top edge of the feed roller cover and lift it out of position.
NOTE: Be careful not to damage the paper present sensor when
removing the feed roller cover or cleaning around the feed
roller.
3. Remove the urging roller, then clean it with a roller cleaning pad.
4. Replace the urging roller.
5. Clean the lower feed roller tires without removing them. Rotate the
roller in place with one hand and wipe with the other, using a roller
cleaning pad.
6. Inspect the feed rollers. If the feed roller tires show signs of wear or
damage, replace the feed roller. See “Replacement procedures” on
page 35 for more information.
A-61904 September 201833
4 Maintenance
Step 2
Step 3
Step 1
7. Look at the cavity in which the feed rollers are housed. If it seems to
contain excessive dust, wipe out the dust with a folded roller
cleaning pad. You may also use a vacuum to clean this area.
8. Reinstall the feed roller cover by positioning it around the paper
present sensor (step 1), aligning the bottom edge of the cover with
the scanner (step 2), and pushing it back into position until it snaps
into place (step 3).
Cleaning the transport rollers
Use a roller cleaning pad to clean the transport rollers. Six are
accessible from inside the scanner (shown below). Two are more easily
reached from the underside. See “Inside view” on page 7.
34A-61904 September 2018
Cleaning the imaging area
1. Wipe the upper and lower imaging area using a Brillianize Detailer
IMPORTANT: Staticide wipes contain isopropanol which can cause eye
4 Maintenance
wipe (Step 1) or Staticide wipe. Be careful not to scratch the imaging
area when cleaning.
irritation and dry skin. Wash your hands with soap and
water after performing maintenance procedures. Refer to
the Safety Data Sheet for more information.
2. Wipe the upper and lower imaging area again using a Brillianize
wipe (Step 2) or an almost dry Staticide wipe to remove any streaks.
3. When finished, close the scanner cover.
Replacement procedures
Alaris Scanners use replaceable feed roller modules that can feed a
wide range of document types, sizes and thicknesses. The nominal
feed roller module life is approximately 200,000 pages. Operating
environment, document type, the condition of pages being scanned, the
frequency of cleaning paper path and tires, and not following the
recommended schedule for changing the feed roller module can cause
the life of consumables to vary. Change the feed roller module if you
notice an increase in multiple feeds or stoppages, or a decrease in
feeder performance that is not resolved by following the cleaning
procedures.
NOTES:
• Before replacing parts, disconnect the electrical power.
• Certain paper types (such as carbonless paper or newsprint), failure
to clean regularly, and/or use of non-recommended cleaning solvents
can shorten roller life.
A-61904 September 201835
4 Maintenance
Replacing the separation roller
1. Open the scanner cover.
2. Remove the pre-separation pad by grasping it and pulling it straight
out.
3. Grasp the separation roller and pull it straight out. Discard it.
4. Install the new separation roller by aligning the tab with the slot and
snapping it into position.
36A-61904 September 2018
5. Re-install the pre-separation pad by aligning the slots with the holes
on the pre-separation pad and snapping it into place.
6. Close the scanner cover.
Replacing the pre-separation pad
1. Remove the pre-separation pad by grasping it and pulling it straight
out.
4 Maintenance
2. Discard the worn pre-separation pad.
3. Install the new pre-separation pad by aligning the slots with the
holes on the pre-separation pad and snapping it into place.
A-61904 September 201837
4 Maintenance
Replacing the urging roller tire
An animation of this process is available at our on-line support for your
scanner model:
E1025:
E1035:www.AlarisWorld.com/go/E1035support
1. Open the scanner cover.
2. Pull on the edge of the feed roller cover and lift it out of position.
NOTE: Be careful not to damage the paper present sensor when
www.AlarisWorld.com/go/E1025support
removing or cleaning around the feed roller.
3. Remove the urging roller and replace the tire.
4. Reinstall the urging roller, aligning it correctly.
38A-61904 September 2018
Replacing the feed roller tires
1. Rotate the feed roller so the pin is aligned with the open slot. The
roller rotates in only one direction. Use the white gear at the end to
rotate the roller. When the pin is aligned properly, lift the roller out of
position.
2. Remove the feed roller and replace the tires.
4 Maintenance
3. Reinstall the new feed roller: align the pins with the open slots and
fit the roller into position. Be sure the gears are aligned and the
roller drops into place.
A-61904 September 201839
4 Maintenance
4. Reinstall the feed roller cover by positioning it around the paper
present sensor, aligning the bottom edge of the cover with the
scanner, and pushing it back into position until it snaps into place.
Supplies and Consumables
Customer Replaceable Parts and Accessories
For a full list of scanner cleaning supplies, consumables, accessories,
and maintenance guidelines; refer to the support page for your scanner
(below) and click on “Supplies.”
E1025:
E1035:www.AlarisWorld.com/go/E1035support
Contact your scanner supplier to order supplies.
www.AlarisWorld.com/go/E1025support
Updates
The drivers and internal firmware for your scanner can be updated by
you. Find the latest driver and scanner firmware downloads here:
E1025:
E1035:www.AlarisWorld.com/go/E1035support
Go to the About screen in the TWAIN or ISIS driver to find the driver
version installed on your computer. More recent versions normally
contain problem fixes and may also have feature enhancements.
www.AlarisWorld.com/go/E1025support
40A-61904 September 2018
5 Troubleshooting
Scanner error indicators
Following is a list of the codes that may be displayed in the Function
Window.
CodesConditionExplanation/Action
0No USB cable
U5An operation has
U6
U8Multifeed
U9Paper jamDocument jam or the paper path is
E2, E4Power cycle required
connection
Computer has a USB
1.1 connection
Firmware update has
completed
successfully
timed out or a
calibration has failed
Cover open or paper
path blocked
Check the USB cable. Cable is missing or
is not securely attached.
Computer must be USB 2.0 or USB 3.0
compatible
Power button will be flashing. Turn power
off and then on again.
Retry operation or calibration
Open the scanner cover and verify that all
documents are removed from the paper
path. Then close the scanner cover.
• A multifeed document has been detected.
Clear the multifeed condition.
• The document you are trying to scan is
too long.
blocked. Clear the documents from the
paper path. Check documents for staples.
Turn power off and then on again. If the
problem persists, call Service.
If you cannot correct the problem, you may need to power-cycle the
scanner. If the problem persists, call Technical Support.
Problem solving
If your scanner does not function as you expect, this section may help
you resolve the situation.
Scanner exception handling
The following user correctable error conditions will be reported on the
scanner screen and will remain until you correct them:
• Paper jam — open the scanner cover and remove the jammed pages
(see “Opening the scanner cover” on page 29).
• Multifeed — open the scanner cover and removed the multifed
pages.
• Cover opened — close the scanner cover.
A-61904 September 201841
5 Troubleshooting
Self-help for problems
Use the chart below as a guide to help resolve the situation, before
calling Alaris Technical Support. The self-help page for your scanner is
also a good resource:
www.AlarisWorld.com/go/E1025support
www.AlarisWorld.com/go/E1035support
ProblemPossible Solution
Scanner will not scan/feed pagesCheck that:
• the power adapter is plugged securely into the back of scanner and the
wall outlet.
• the wall outlet is not defective (call a licensed electrician).
• the computer was restarted after installing the software.
• page(s) are in contact with feed rollers and the paper present sensor.
• scanner power light is on solid and a task number, 1-9, is displayed
No images are being displayedIf you are scanning one-sided pages, be sure the side you want to scan
is facing the right way — for front side scanning, face down; for back side
scanning, face up. For more information, see “Getting your pages ready
to scan” on page 16.
Pages are jamming or multiple pages
are feeding
To remove a jam:
IMPORTANT: Do not pull the jammed page out of the scanner;
open the scanner cover first.
• Remove any jammed page(s) from inside the scanner.
• Close the scanner cover.
To reduce future jamming or multifeeding, see “Paper handling
challenges and solutions” on page 19.
Paper is too wide for input tray• Move side guide lock to LTR setting, if it is on A4 setting.
• For oversize pages, see “Multifeeds” on page 25.
Images are not being cropped correctly • If the cropping options (Automatically Detect and Straighten or
Automatically Detect) are enabled and your images are not being
cropped correctly, clean the imaging area. See “Cleaning the imaging
area” on page 35.
• Straighten pages in the input tray.
Roller marks appear on the paper after
scanning
42A-61904 September 2018
Clean the rollers. See the procedures in “4 Maintenance” on page29.
Scanning pages with wet ink will cause ink to transfer to the tires, and
from the tires to your pages. Do not scan pages unless the ink on them is
dry.
5 Troubleshooting
Images have black background bleedthrough
Red, green or blue streaks are running
through a color photo
Images have specklesSpeckles happen because paper thickness is not uniform. See
Scanner is running slow• Your computer may not meet the minimum requirements for the
If scanning in Black and White, adjust the contrast setting or change to
Draft (Fixed) in TWAIN or Fixed Processing in ISIS and adjust contrast
and threshold. If scanning in grayscale or color, see “Improving image
quality” on page 26.
The scanner is dirty and needs to be cleaned. Refer to “Cleaning
procedures” on page 29.
“Improving image quality” on page 26.
scanner. Refer to the page for your scanner model:
• Paper size or settings can slow the scanner. Experiment to find the
settings that work best for you.
Dot is illuminated in the function
window
Trouble accessing the scanner or
downloading firmware from the
computer to the scanner
The scanner is in emulation mode.
NOTE: Downloading firmware is not supported with Emulation Mode
enabled and host drivers other than the E1000 drivers will be
required for scanning. Contact Support for more information.
Check to see if Emulation Mode has been enabled on the scanner. (See
above)
Calibrations
Scanner multifeed calibration requires assistance from Alaris Technical
Support personnel.
Contacting Technical Support
1. Visit www.AlarisWorld.com/go/IM to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
- A description of your problem.
- The scanner model and serial number.
- Computer configuration.
- Scanning application you are using.
A-61904 September 201843
5 Troubleshooting
44A-61904 September 2018
Appendix A Regulatory Information
Environmental information
• The Alaris E1025 and E1035 Scanners are designed to meet worldwide environmental requirements.
• Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local
regulations or contact Kodak Alaris locally for more information.
• Disposal of this equipment may be regulated due to environmental considerations. For disposal or recycling information,
contact your local authorities or, in the USA, visit:
• The product packaging is recyclable.
• Parts are designed for reuse and recycling.
• The Alaris E1025 and E1035 Scanners are Energy Star compliant and are shipped from the factory with the default time set
to 15 minutes.
European Union
This symbol indicates that when the last user wishes to discard this product, it must be sent to
appropriate facilities for recovery and recycling. Please contact your local Kodak Alaris representative
or refer to
programs available for this product.
Please consult www.kodakalaris.com/go/ehs for information about the presence of substances included on the candidate list
according to article 59(1) of Regulation (EC) No. 1907/2006 (REACH).
www.AlarisWorld.com/go/ehs for additional information on the collection and recovery
In mainland China, this number indicates the time period (calculated by year) within which any hazardous
substances present in the product are not expected to be released such that there is risk to human health,
property, or the environment.
This value is assigned based on normal use of the product as described in the operating instructions.
Note 1:“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substanceexceeds the reference
percentage value of presence condition.
備考2.〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 2:“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
備考3.〝—〞係指該項限用物質為排除項目。
Note 3:The “−” indicates that the restricted substance corresponds to the exemption.
A-61904 September 201847
Appendix A Regulatory Information
EMC Statements for E1025/E1035 Scanners:
Notice to users in South Korea: As this equipment has obtained EMC registration for household use, it can be
used in an area including residential areas.
Notice to users in the US: FCC: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
Notice to users in
by information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may
cause radio interference. Install and use the equipment according to the instruction manual.
Japan: This is a Class B product based on the standard of the Voluntary Control Council for interference
48A-61904 September 2018
Appendix B Warranty — US and Canada
only
Congratulations on the purchase of an Alaris Scanner. Alaris Scanners are designed to provide end users with the highest
performance and reliability. All Alaris Scanners are covered by the following Limited Warranty.
Limited Warranty for Alaris Scanners
Kodak Alaris Inc. provides the following Limited Warranty on Alaris Scanners (excluding spare parts and consumables)
distributed by Kodak Alaris or through Kodak Alaris’ authorized distribution channels:
Kodak Alaris Inc. warrants that an Alaris Scanner, from the time of sale through the Limited Warranty period applicable to the
Product, will be free of defects in materials or workmanship and will conform to the performance specifications applicable for the
particular Alaris Scanner.
All Alaris Scanners are subject to the Warranty Exclusions described below. An Alaris Scanner found to be defective or which
does not conform to the product specifications will be repaired or replaced with new or refurbished product at Kodak Alaris’
option.
Purchasers may determine the applicable Limited Warranty period for the Alaris Scanners purchased by visiting
www.AlarisWorld.com/go/imsupportor by reviewing the Limited Warranty Summary Card enclosed with the Alaris Scanner.
Proof of purchase is required to demonstrate eligibility for warranty service.
Warranty exclusions
Kodak Alaris’ Limited Warranty does not apply to an Alaris Scanner that has been subjected to physical damage after purchase,
caused, for example, by casualty, accident, acts of God or transportation, including (a) by a failure to properly package and ship
the Scanner back to Kodak Alaris for warranty service in accordance with Kodak Alaris’ then current Packaging and Shipping
Guidelines, including failure to replace the shipping restraint prior to shipping, or by a failure to remove the shipping restraint
prior to use; (b) resulting from the user’s installation, system integration, programming, re-installation of user operating systems
or applications software, systems engineering, relocation, reconstruction of data, or removal of the product or any component
(including breakage of a connector, cover, glass, pins, trays or seal); (c) from service, modification or repair not performed by
Kodak Alaris or a service provider authorized by Kodak Alaris or by tampering, use of counterfeit or other non-Kodak Alaris
components, assemblies, accessories, or modules; (d) by misuse, unreasonable handling or maintenance, mistreatment,
operator error, failure to provide proper supervision or maintenance, including use of cleaning products or other accessories not
approved by Kodak Alaris or use in contravention of recommended procedures or specifications; (e) by environmental
conditions (such as excessive heat or other unsuitable physical operating environment), corrosion, staining, electrical work
external to the product or failure to provide electro-static discharge (ESD) protection; (f) by failure to install firmware updates or
releases available for the product and (g) by such other supplemental exclusions published from time to time online at
www.AlarisWorld.com/go/imsupport.
Kodak Alaris provides no Limited Warranty for products purchased from countries other than the United State and Canada.
Purchasers of products from foreign distribution channels must seek warranty coverage, if any, through the original source of
purchase.
Kodak Alaris provides no Limited Warranty for products that are purchased as part of a third party manufacturer’s product,
computer system or other electronic device.
Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer’s
product or system.
The replacement product assumes the remainder of the Limited Warranty period applicable to the defective product or thirty
(30) days, whichever is longer.
Installation Warning and Disclaimer
KODAK ALARIS WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING
FROM THE SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT, REGARDLESS
OF THE CAUSE. SUCH DAMAGES FOR WHICH KODAK ALARIS WILL NOT BE RESPONSIBLE, INCLUDE, BUT ARE NOT
LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT,
COST OF ANY SUBSTITUTE PRODUCT, FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH
DAMAGES.
If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited Warranty
prevail.
A-61904 September 201849
Appendix B Warranty — US and Canada only
How to obtain Limited Warranty service
Alaris Scanners are supplied with information on unpacking, setup, installation and operation. Careful reading of the User’s
Guide will answer most of the technical questions the end user might have regarding proper installation, operation and
maintenance of the product. However, should additional technical support be required, you may visit our website at:
www.AlarisWorld.com/go/imsupport or contact: Kodak Alaris’ Response Center: (800) 822-1414
The Response Center is available Monday – Friday (excluding Kodak Alaris holidays) 8 a.m. to 5 p.m. EST.
Before placing the call, the eligible purchaser should have the Ala ri s Scanner model number, part number, serial number and
proof of purchase available. The eligible purchaser should also be prepared to provide a description of the problem.
Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be asked to run
some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist the Response
Center in determining if the problem is the Alaris Scanner or another component and if the problem can be resolved over the
phone. If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a
purchased Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as needed, a service
request will be initiated and repair or replacement procedures will follow.
Packaging and shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees full protection of the product from shipping damage.
Failure to do so will void the Alaris Scanner warranty. Kodak Alaris advises the purchaser to keep the original box and packing
materials for storing or shipping. Kodak Alaris is not responsible for issues related to shipping damage. The purchaser must
return only the Alaris Scanner. Prior to shipment, purchaser must remove and retain all “add-on” items, (i.e. adapters, cables,
software, manuals, etc.). Kodak Alaris accepts no responsibility for these items and they will not be returned with the repaired or
replacement Alaris Scanner. All products should be returned to Kodak Alaris in the original shipping container, or an authorized
packaging box for the units being returned. Purchaser must install the shipping restraint before the Alaris Scanner is shipped.
When the original packaging is not available, contact Kodak Alaris’ Response Center at (800) 822-1414 for part numbers and
replacement packaging ordering information.
Return procedure
Eligible purchasers seeking services for Alaris Scanners covered under this Limited Warranty must obtain a Return Material
Authorization Number (“RMA”) by calling (800) 822-1414 and within ten (10) business days from the date of issuance of the
RMA must return the Alaris Scanner to the address designated in the RMA at the end user’s own expense and risk, in
compliance with Kodak Alaris’ current Packaging and Shipping Guidelines.
Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.
Customer responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE, THE END
USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. KODAK ALARIS IS, WITHOUT
LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service descriptions
Kodak Alaris offers a range of service programs to support its Limited Warranty and to assist with the use and care of the Alaris
Scanner (“Service Methods”). An Alaris Scanner represents an important investment. Alaris Scanners provide the productivity
needed to stay competitive. The sudden loss of this productivity, even temporarily, could seriously affect the ability to meet
commitments. Downtime can be very expensive, not just in the cost of the repair but also in time lost. To help alleviate these
problems, Kodak Alaris may use one of the service methods listed below, depending upon product type, in providing service
under its Limited Warranty.
Included with selected Alaris Scanners is a Limited Warranty Registration card and a Limited Warranty Summary card. The
Limited Warranty Summary card is specific by model. The Limited Warranty Summary card contains important warranty
information, including the model number and the Limited Warranty. Refer to the Limited Warranty Summary card to determine
the available Service Methods applicable to the particular Alaris Scanner.
If the Limited Warranty Registration card or Limited Warranty Summary card cannot be located, additional information may be
obtained about the product, including updated warranty and service program information and restrictions, online at
www.AlarisWorld.com/go/imsupport.
To avoid service delays, Kodak Alaris urges end users to complete and return the enclosed Limited Warranty Registration Card
at the first opportunity. If you cannot locate the Limited Warranty Registration card, you may register online at
www.AlarisWorld.com/go/imsupport.
Kodak Alaris also provides a variety of service programs that may be purchased to assist with the use and care of the Alaris
Scanner.
Kodak Alaris is committed to providing its customers with quality, performance, reliability and service under the Limited
Warranty.
50A-61904 September 2018
Appendix B Warranty — US and Canada only
We expect to have a supply of spare parts and consumables for at least 5 years after product manufacture has been
discontinued.
Advanced Unit Replacement (AUR)
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product
defect, for eligible purchasers of certain Alaris Scanners, Kodak Alaris will replace that product within two business days.
The AUR provides advance replacement on specific failed or broken Alaris Scanners. To be eligible to take advantage of the
AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card
deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement
product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be
shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible
purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak Alaris’
receipt of the signed agreement. The malfunctioning product must be received by Kodak Alaris within ten (10) days of the end
user’s receipt of the replacement product or the end user’s credit card will be charged the list price of the replacement product.
Shipment of replacement Imaging Product will be made at Kodak Alaris’ expense and choice of freight carrier. Shipments not
made under Kodak Alaris’ directions and choice of freight carrier may void the Limited Warranty.
Before the product is returned to Kodak Alaris, be sure to remove all options and accessories (which include power cord,
documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product
was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and
packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material
Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the
defective product.
Depot service
If the Alaris Scanner is not eligible for AUR or On-Site Service, an eligible purchaser may utilize our Depot Repair Service. The
eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center. Product must be shipped
at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the repair center, be sure to
remove all options and accessories (which include power cord, documentation, etc.) not covered by the Limited Warranty. All
products should be returned to Kodak Alaris in the original shipping container, or in a recommended packing box. The Alaris
Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not available, contact
Kodak Alaris’ Response Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services for Alaris
Scanners must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10) business
days from the date of issuance of the RMA must return the Alaris Scanner to the address designated in the RMA at the end
user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the
box to ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.
Important restrictions
Eligibility: The Advance Exchange Program and the Depot Repair Service are available to eligible purchasers in the fifty (50)
United States for products purchased from authorized distributors of Kodak Alaris. The Alaris Scanner will be ineligible for any
service under warranty if the product falls under any of Kodak Alaris’ then-current Warranty Exclusions, including a purchaser’s
failure to return defective products to Kodak Alaris in compliance with Kodak Alaris’ then current Packaging and Shipping
Guidelines. Persons are only considered “eligible purchasers” or “end users” if they originally purchased the Alaris Scanner for
their own personal or business use, and not for resale.
Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed.
Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide
are not covered under the Limited Warranty.
Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.
A-61904 September 201851
Appendix B Warranty — US and Canada only
Contacting Kodak Alaris
For Information on Alaris Scanners:
Website: www.AlarisWorld.com/go/IM
For U.S. contact Technical Support by telephone:
Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding Kodak Alaris holidays.
Phone: (800) 822-1414
For technical documentation and FAQs available 24 hours a day: