3com pcXset Getting Started

Getting Started with
pcXset

Release 5.0

Published April 2005

http://www.3com.com/

3Com Corporation
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Marlborough, MA
01752-3064

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If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and
developed solely at private expense. Software is delivered as Commercial Computer Software as defined in
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3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are
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2.101(a) and as such is provided

52.227-14 (June

CONTENTS

GETTING STARTED WITH PCXSET

Overview 5
Computer Requirements 6
Installing the pcXset Software 7
Configuring the pcXset Software 8

Customizing pcXset’s Display 10
Configuring Network Settings 13

Configuring Advanced Settings 14
Editing the Access Button Labels and Tooltip Pop-ups 17
Keyboard Shortcuts 18
Troubleshooting 18

Audio Buffers Need Adjusting 19

Audio Sounds Distorted 19

Audio Stream Error 19

DTMF Tones Echo Back to the Analog Line Card 21

Full-Duplex Errors 21

Incorrect IP Address for the Call Processor 22

NBX Packet Driver Error (Windows NT Only) 22

The pcXset Software Won't Initialize 24

PC Standby Mode Causes pcXset Calls to be Missed 25

Audio Driver Configuration Error 25

4

GETTING STARTED WITH PCXSET

This guide explains how to install and configure the NBX® pcXset™ Soft
Telephone Client software. The information in this guide is designed for
installers and technical support representatives. Only users with
administrative privileges can install and configure the software.

This guide explains how to install and configure the pcXset application. It
is designed for resellers and technical support representatives.

Use this guide in conjunction with the following documents:

■ NBX Administrator’s Guide

This guide describes how to change and manage the NBX system after

initial installation and configuration. It is intended for installation

technicians and administrators.

■ NBX Business Telephone Guide

This guide provides an overview of the features in the NBX system as

they relate to the NBX Business Telephone.

Use the NBX NetSet™ utility to access these documents. These guides
can also be found on the Resource Pack CD.

Overview The pcXset PC Telephone is a software application that enables a user’s

computer to have the same features and functions as an NBX Business
Telephone. Using the pcXset software is similar to using an NBX Business
Telephone except that the telephone has a handset while the pcXset
software requires a headset with a microphone connected to the client
computer. You use the computer’s mouse and keyboard to operate the
pcXset controls.

3Com recommends that you use a USB headset with your computer. Do
not use the computer’s built-in speaker and microphone due to sound
quality issues.

6 GETTING STARTED WITH PCXSET

The pcXset software can accept calls only when both the client computer
and the pcXset software are running. However, voice mail messages are
received and stored on the NBX system even if the pcXset computer is not
running.

The pcXset Help contains instructions for using the application. For
detailed instructions on using the pcXset software, select Contents from
the Help menu.

The NBX Business Telephone Guide has similar instructions, except for the
obvious differences between using the controls of a physical telephone
and the controls of a software program.

Computer Requirements

The computer on which you install the pcXset software must meet the
following hardware and software requirements:

■ Processor — Minimum Pentium 333MHz. Recommended 500 MHZ

or higher.

■ Operating system — Windows 98, Windows ME, Windows 2000

(Server and Professional versions) and Windows XP (Home and
Professional). Recommended Operating System is Windows 2000 or
Windows

■ RAM — 32 MB (Windows 98), 64 MB (Windows 2000)

■ Video display — 640 x 480 pixels with 16 colors minimum. 3Com

XP.

recommends 800 x 600 pixels with 256 colors or greater.

■ Network — An Ethernet network adapter.

■ Audio — A USB handset or headset with microphone.

■ Disk Space — 40 MB of free disk space

■ USB headset with microphone

■ Please avoid the following:

■ PC sound card systems.

■ Poor quality headset.

■ Using speakers and a separate microphone. See “DTMF Tones Echo

Back to the Analog Line Card” for more information.

Installing the pcXset Software 7

Installing the pcXset Software

You install the pcXset software from the NBX Resource Pack CD.

Each NBX system is shipped with one pcXset license. To use more than
one pcXset Soft Telephone on a system, you must purchase additional
pcXset licenses and enter the license key into the NBX system.

CAUTION: Do not install the pcXset software on the same computer on
which NBX ConneXtions is installed.

To install the pcXset software:

1 Insert the NBX Resource Pack CD into the CD-ROM drive of the client

computer.

2 On the NBX Resource Pack dialog box, click NBX Applications and then

click NBX pcXset to begin the installation wizard.

3 Reboot the computer to complete the installation.

You must reboot the computer to finish installing the pcXset software
driver.

This completes the installation process. You must now configure the
pcXset software before you can begin using it.

8 GETTING STARTED WITH PCXSET

Configuring the pcXset Software

You must configure the pcXset software so that it can interact with both
the Call Processor and with the computer on which it is installed.

To configure the pcXset software:

1 Select Start > 3Com NBX > NBX pcXset Configuration Wizard. The

Configuration Wizard window appears (

Figure 1 Configuration Wizard Window

Figure 1).

2 Use the buttons described in Ta bl e 1 to access Windows configuration for

your PC setup: