3COM Oven User Manual

Release Notes for 3Com® Asterisk Appliance

Release 1.4.0.14.3

February 29, 2008

Important Information ............................................................................................................................. 2

Updating the 3Com Asterisk Appliance to Release 1.4.0.14.3........................................................... 2

Supported Browsers ........................................................................................................................... 3

Fax Support......................................................................................................................................... 3

Saving Configuration Changes ...........................................................................................................3

Calling Queues.................................................................................................................................... 4

Modifying Configuration Files.............................................................................................................. 5

Updating Your 3Com Asterisk Appliance Configuration .....................................................................5

Updating the Bootloader Image ...................................................................................................... 5

Updating the 3Com Asterisk Appliance Firmware Image ............................................................... 6

Updating the Telephone Image Files ..............................................................................................8

Configuring Polycom Telephones ....................................................................................................... 9

Backing up and Restoring the 3Com Asterisk Appliance .................................................................10

Guidelines for Using the Bandwidth.com Service Provider ..............................................................10

Problems Corrected in R1.4.0.14.3 ...................................................................................................... 14

Problems Corrected in R1.4.0.14.2 ...................................................................................................... 14

Known Anomalies for the 3Com Asterisk Appliance ............................................................................14

Documentation Comments ...................................................................................................................16

3Com and the 3Com logo are registered trademarks of 3Com Corporation.

Asterisk and Digium are registered trademarks and Asterisk Business Edition, AsteriskNOW, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 2

The 3Com Asterisk Appliance is a stand-alone PBX, which runs a specially enhanced version of the Asterisk software. It is suitable for the desktop or mounting in a typical network closet or restricted access location. The 3Com Asterisk Appliance is ideal for small office environments.

The 3Com Asterisk Appliance can function not only as a PBX, but also as a voice mail server, IVR server, conferencing server, VoIP ATA, or VoIP gateway. It has four FXO ports and four FXS analog ports. Additionally, the built-in four port LAN switch and WAN port allow it to serve as a basic router.

See the 3Com Partner Access web site or the 3Com ftp site for additional information and resources for the 3Com Asterisk Appliance, such as:

 A README file that augments the information in this document.

 The firmware, bootloader, and 3Com telephone images.

 The CompactFlash Image and its corresponding README file.

 Time zone files, which you down load using the Networking page in the 3Com AsteriskGUI.

Follow the instructions in the 3Com Asterisk Appliance Administrator’s Guide to set the time zone for your appliance.

 The 3Com Asterisk Appliance Administrator’s Guide.

The 3Com Service FAQs (frequently asked questions) site provides additional information about 3Com Asterisk. Point your browser to drop-down menu. Check this site frequently for new FAQs.

For information about using 3Com Asterisk with 3Com telephones, point your browser to

http://www.3com.com/downloads. Enter the product number, 3CR10551A, and then click the

Search button.

As always, address all questions about the 3Com Asterisk Appliance and related hardware and software to your authorized 3Com reseller.

http://servicefaq.3com.com and select Asterisk from the

Important Information

Updating the 3Com Asterisk Appliance to Release 1.4.0.14.3

Release 1.4.0.14.3 includes new 3Com Asterisk Appliance firmware and telephone images. To update the 3Com Asterisk Appliance to Release 1.4.0.14.3, see

Appliance Configuration and do the following:

 Skip the section that describes how to update the bootloader image. Because Release

1.4.0.14.3 does not include a new bootloader image, there is no need to update the image.

Updating Your 3Com Asterisk

 Update the 3Com Asterisk Appliance firmware to Release 1.4.0.14.3. Follow the steps in the

Updating the 3Com Asterisk Appliance Firmware Image section. The firmware image file is

uImage-dgm-1.0.3.2-3com-r1.4.0.14.3

 Update the telephone image to Release R_7_1_47_3. Follow the steps in the

Telephone Image Files section. The telephone image file is

phone_image_R_7_1_47_3.tar.gz.

Updating the

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 3

Supported Browsers

To access the 3Com AsteriskGUI, use the Firefox browser, Release 1.5 or a later release.

Note: If you exit the browser, a new browser session might not require a user to provide login

information and allows full access to the 3Com AsteriskGUI. To ensure that users are required to provide a username and password each time a new browser window opens:

1 From the Firefox toolbar, click Tools > Options.

2 Click the Privacy icon.

3 In the Private Data dialog box, enable Always clear my private data when I close Firefox.

4 Click OK.

Fax Support

The 3Com Asterisk Appliance supports analog-to-analog fax transmission. Fax detection and routing are supported using analog FXS connections. Note that IP-to-analog fax transmission is not supported.

Saving Configuration Changes

The 3Com AsteriskGUI includes these controls:



Save – changes are made in memory, however, they are not active or permanent



Activate Changes (in the upper right of the page) – makes any changes active, however, the changes are not permanent

Save Configuration (on the Home page) – changes are permanently retained after you



reboot or power cycle the appliance

To ensure that you save any configuration changes permanently:

1 Click Save in the 3Com AsteriskGUI page in which you have made changes.

2 Click Home on the left navigation tab.

3 Click Save Configuration on the Home page.

4 Click Activate Changes in the upper right of the page.

Note: If you click Network > LAN, modify LAN settings, and then click Save, the changes become effective immediately. Make sure that you enter the correct IP address so that you do not lose access to the 3Com AsteriskGUI immediately after clicking the Save button.

Note: Before you remove the power cord from the 3Com Asterisk Appliance, make sure that you complete and then save your configuration changes.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 4

Calling Queues

From the Call Queues tab in the 3ComAsteriskGUI, you can create multiple calling queues and also assign multiple agents as members of those calling queues.

Before you can assign an agent to a calling queue, you must enable the Is Agent field that corresponds to the agent’s user extension on the Users page.

For agents to receive calls as members of a calling queue, they must first log in to the calling queue. The Options tab in the 3Com AsteriskGUI lets you choose two methods for agents to log in to a calling queue. Under the Agent Login Settings section, select one of the following:

 Agent Login Extension – When an agent dials this number, the agent is immediately

logged in to all the calling queues of which the agent is a member. The agent will hear hold music until a telephone call comes in. If the agent hangs up the telephone, the agent is automatically logged out of all the calling queues.

 Agent Callback Login Extension – When an agent dials this number, the agent is logged in

to all the calling queues of which the agent is a member. The agent can leave the telephone on hook. The telephone will ring when the agent receives a call through any of the calling queues. Unlike the Agent Login Extension option, the agent remains logged in to the calling queue until the agent explicitly logs out of the calling queue.

If your agent login setting is Agent Login Extension, to log in to any calling queues from your telephone:

1 Dial the Agent Login Extension.

2 At the prompt, enter your extension.

3 At the prompt, enter your password.

4 Wait for the system to indicate you are logged in as an agent.

The system plays hold music until you receive a call.

To log out of the calling queues, hang up the telephone.

If your agent login setting is Agent Callback Login Extension, to log in to any calling queues from your telephone:

1 Dial the Agent Callback Login Extension.

2 At the prompt, enter your extension.

3 At the prompt, enter your password.

4 At the prompt, enter a new extension. This is the extension of the telephone that you are

currently using, which can be the same as the extension in Step 2 or another extension if you are at another telephone.

5 Wait for the system to indicate you are logged in as an agent.

6 Hang up the telephone.

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 5

You can now receive calls made to the calling queues.

To log out of the calling queues:

1 Dial the Agent Callback Login Extension.

2 At the prompt, enter your extension.

3 At the prompt, enter your password.

4 At the prompt for a new extension, press #.

5 Wait for the system to indicate you are logged out as an agent.

Modifying Configuration Files

If you have opened a configuration (.cfg) file from the Linux shell, make sure that you close the file before you use the 3Com AsteriskGUI to make changes associated with that configuration file. If you keep the file open, 3Com Asterisk might not function as expected.

Updating Your 3Com Asterisk Appliance Configuration

Note: Before you update your 3Com Asterisk Appliance, see Important Information to determine

if you need to follow some or all the steps in this section. If you only need to update the firmware image on the 3Com Asterisk Appliance to a newer version, skip the next section and follow the steps in telephone images only if you have been instructed to do so in the current version of the release notes or by 3Com technical support personnel.

Updating the Bootloader Image

If you have been instructed to update the bootloader image, follow these steps:

1 Use an adapter to connect the serial port on the 3Com Asterisk Appliance to the serial port

Updating the 3Com Asterisk Appliance Firmware Image. Update the bootloader and

on your PC.

Establish a connection from your PC to the appliance using one of the following:

Terminal emulation software (such as HyperTerminal)



The terminal settings are:

 Baud Rate – 57600

 Data bits – 8

 Parity – None

 Stop bits – 1

 Flow Control – None



SSH

The default root password for SSH is

digium

+ 11 hidden pages