3Com NBX 1102, NBX 1105, NBX 2102, NBX 2102-IR User Guide

®

NBX

Telephones

■ NBX 1102 Business Telephone

■ NBX 2102 Business Telephone

■ NBX 2102-IR Business Telephone

■ NBX 2101 Basic Telephone

Attendant Consoles

■ NBX 1105 Attendant Console

Telephone Guide

http://www.3com.com/

Part Number: 900-0095-01
Published: July 2002

■ NBX Complement Attendant Software

Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced
in any form or by any means or used to make any derivative work (such as translation, transformation, or
adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time
to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
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If there is any software on removable media described in this documentation, it is furnished under a license
agreement included with the product as a separate document, in the hardcopy documentation, or on the
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please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may
not be registered in other countries.

3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and
pcXset are trademarks of 3Com Corporation.

5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies.
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Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation.
All other company and product names may be trademarks of the respective companies with which they are

associated.

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 7
Conventions 8
Documentation 9

Comments on the Documentation 9

1 GETTING STARTED

Setting Up Your Password and Voice Mail for the First Time 11
NBX NetSet Utility 13

Starting the NBX NetSet Utility 13
Navigation and Shortcut Icons in the NBX NetSet Utility 14

Quick Reference Sheets 14

2 NBX BUSINESS TELEPHONES

Business Telephone Buttons and Controls 16
Programmable Access Buttons on the Business Telephone 19

Default Settings 19

Status Lights for System Appearance Buttons on the Business
Telephone 20

3 NBX BASIC TELEPHONE

Basic Telephone Buttons and Controls 22
Programmable Access Buttons on the Basic Telephone 23
Status Icons on the Basic Telephone 24

4 NBX VOICE MESSAGING

NBX Messaging Components 25

Important Considerations 26

Changing Your Password 26

Security Tips 27
Changing Your Name Announcement and Personal Greeting 27
Listening to NBX Messages 28

From Your Computer 29

From Your NBX Telephone 29

From Any Internal NBX Telephone 29

From a Remote Location 29

Information About Your Messages 30
Replying to a Message 31
Forwarding a Message 31
Creating and Sending a Message 33
Creating Personal Voice Mail Group Lists 34

Modifying or Deleting Groups 35
Marking a Message as Private or Urgent 36
Forwarding Incoming Calls to Your Call Coverage Point 36
Other Ways to Manage Your Voice Mail Messages 37
Other Kinds of Mailboxes 37

Greeting-Only Mailbox 37

Phantom Mailbox 38

Group Mailbox 38

5 STANDARD FEATURES

Answering a Call 40

Answering a Second Call 40
Using the NBX Telephone Display Panel 41

Tips on Using the Lists 42
More Ways to Dial a Call 42

An Internal Call 42

An External Call 43

Redialing a Call 43
Setting Your Call Coverage Point 43
Putting a Call on Hold 44
Transferring a Call 45

Announced (Screened) Transfer 45

Blind Transfer 45

Direct Mail Transfer 46
Establishing a Conference Call 46

More About Conference Calls 47
Disconnecting the Last Person That You Called 48

Setting the Volume 48

6 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on NBX Telephones 50
Ringer Tones 50
Speed Dials 51

Personal Speed Dials 51
System-wide Speed Dials 52
Special Case: One-Touch Speed Dials 53
Printing Speed Dial Lists 54

Printing Labels for NBX Telephones 54
Off-Site Notification 55
Do Not Disturb 58
Preventing Unauthorized Use of Your Telephone 59

Telephone Locking 59

Call Permissions 60
Class of Service Override 60
Palm Integration 61
Using a Headset 61

Ending Calls When Using a Headset 62

Returning to the Headset After a Long Delay 62

7 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail or Browser 64
Account (Billing) Codes 64
Caller ID 65

Internal and External Caller ID 65

Calling Line Identity Restriction (CLIR) 65
Call Pickup 66

Directed Call Pickup 67

Group Call Pickup 67

Hunt Groups and Calling Groups 68

Hunt Groups 68
Calling Groups 71

Group Membership 71
Call Park 72
Paging 73
Dialing a Call to a Remote Office 74

Using Unique Extensions 74

Using Site Codes 74
Bridged Extensions 75
Delayed Ringing 76
Pulse Dialing 76

Using a Feature Code 77

Using a Mapped Button 77

Using a Personal Speed Dial 77
Additional Applications 77

8 ATTENDANT CONSOLES

NBX 1105 Attendant Console 80

Attendant Console Labels 82
Complement Attendant Software 83

Managing Calls 84

A TELEPHONE INSTALLATION, MAINTENANCE, AND

ROUBLESHOOTING

T

Connecting the Telephone 85
Attaching and Adjusting the Support Bracket 86

Low-Profile and High-Profile Positions 86

Wall-Mount Position 87

Security Wall-Mount Bracket 87
Moving Your Telephone 88
Swapping Telephones 88
Cleaning Your Telephone 88
Troubleshooting Problems 89

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using NBX® Telephones, the NBX 1105
Attendant Console, or the NBX Complement Attendant Software. It
includes information about using the NBX Voice Mail system and the
NBX NetSet

If the information in the release notes (readme.pdf) on the Resource Pack
CD differs from the information in this guide, follow the instructions in

the release notes.

Analog telephones connected to the NBX system through the Analog
Terminal Card or the single-port Analog Terminal Adapter can use most of
the features described in this book. For a list of features and Feature
Codes, see the NBX Feature Codes Guide in the NBX NetSet utility.

™

administration utility for personal telephone settings.

How to Use
This Guide

Ta bl e 1 shows where to look for specific information in this guide.

Tab le 1 Where to Find Information

If you are looking for information about Turn to

How to get started Chapter 1
The NBX Business Telephones, their buttons, and controls Chapter 2
The NBX Basic Telephone, its buttons, and controls Chapter 3
NBX Voice Messaging features Chapter 4
Using standard telephone features Chapter 5
Personalizing your telephone Chapter 6
Enhanced system features Chapter 7
The Attendant Console and Complement Attendant Software Chapter 8
Telephone maintenance and troubleshooting information Appendix A
References to all topics in this book Index

8 ABOUT THIS GUIDE

Conventions Ta bl e 2 defines some commonly used words and phrases in this guide.

Tab le 2 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

Administrator The person who is responsible for maintaining your

Receptionist The person who answers the majority of incoming

User A person who has a single NBX Business Telephone, an

NBX 25 NBX 25 Communications System
NBX 100 NBX 100 Communications System
SuperStack 3 NBX 3Com SuperStack 3 NBX Networked Telephony Solution

describes actions that a caller can take to access
individual services.

3Com Networked Telephony Solution.

telephone calls. In some business environments, this
person may be a switchboard operator.

NBX Basic Telephone, or an analog telephone connected
to the NBX system through an ATC card or the
single-port ATA device.

Ta bl e 3

lists conventions that are used throughout this guide.

Tab le 3 Icons

Icon Type Description

Information note Information that describes important features

or instructions.

Caution Information that alerts you to potential loss of

Warning Information that alerts you to potential

data or potential damage to an application,
system, device, or network.

personal injury.

Documentation 9

Documentation The documentation set for 3Com NBX Networked Telephony Solutions is

designed to help NBX telephone users, installers, and administrators
maximize the full potential of the system.

The NBX Resource Pack CD contains many guides to the NBX products
and their related 3Com applications.

To order a set of paper copies of the NBX Administrator’s Guide, NBX
Installation Guide, and NBX Telephone Guide, as well as the NBX
Resource Pack CD, contact your authorized 3Com NBX reseller.

™

When you log in to the NBX NetSet
can view the PDF versions of the NBX Telephone Guide and NBX Feature
Codes Guide by clicking the icons at the bottom of the screen.

When you log in as an administrator, you can also see the

NBX Administrator’s Guide.

utility as a user or administrator, you

Comments on the

Documentation

Your suggestions are important to us. They help us to make the NBX
documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com
NBX documentation and Help systems to:

[e-mail]

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

■ Page number

Example:

NBX Telephone Guide

Part Number 900-0095-01
Page 25

As always, please address all questions regarding the NBX hardware and
software to your authorized 3Com NBX reseller.

10 ABOUT THIS GUIDE

1

GETTING STARTED

As soon as you are given a telephone and extension number, you need to
set up a password and record your name announcement and personal
greeting.

This chapter covers these topics:

■ Setting Up Your Password and Voice Mail for the First Time

■ NBX NetSet Utility

■ Quick Reference Sheets

For how to access NBX features from an analog telephone, set your
password as described next and then see the NBX Feature Codes Guide in
the NBX NetSet utility.

Setting Up Your
Password and
Voice Mail
for the First Time

The procedure by which you set up your password and voice mailbox for
the first time depends on:

■ The kind of telephone that you have

■ The kind of voice messaging system on your NBX system. Ask your

administrator what kind of voice messaging is active on your system.

Ta bl e 4

For details on tones and codes on analog telephones, see the NBX
Feature Codes Guide in the NBX NetSet utility.

describes how to set up your first password.

12 CHAPTER 1: GETTING STARTED

Tab le 4 Setting Your NBX NetSet and Messaging Password

Feature NBX Business Phones NBX Basic Phones Analog Telephones

Password — Set Initially

If your system uses NBX
Messaging, follow the NBX voice

Msg button and follow

the voice prompts

Msg button and follow
the voice prompts

500 ** and follow the

voice prompts
prompts to set your NBX password
(which is the same for NBX NetSet
and voice messaging) OR use the
NBX NetSet utility, described next.

If your system uses a voice
messaging application other
than NBX Voice Messaging, use

this code sequence to set your
password for the NBX NetSet utility.
3Com recommends that you use the
same password for NBX NetSet and
your voice messaging application.

FOR ALL VOICE MESSAGING
SYSTEMS:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part

OR, for systems that do
not use NBX Messaging:

Feature
+ 434
+ new password
+ #
+ repeat your new
password
+ #

OR, for systems that do
not use NBX Messaging:

Feature

+ 434
+ new password
+ #
+ repeat your new
password
+ #

OR, for systems that do

not use NBX Messaging:

#

(Feature Entry Tone)

+ 434

(Feature Entry Tone)

+ new password

+ #

(Feature Entry Tone)

+ repeat your new

password

+ #

(Confirmation Tone)

of your password.

Password — Change

If your system uses NBX
Messaging, follow the NBX voice

prompts to change your NBX
password (which changes your NBX
NetSet password, because they are

Msg button
+ current password
+ #
+ 2
+ follow the prompts

Msg button
+ current password
+ #
+ 2
+ follow the prompts

500 **

+ current password

+ #

+ 2

+ follow the prompts
the same) OR use the NBX NetSet
utility, described next.

If your system uses a voice
messaging application other
than NBX Voice Messaging, use

this code sequence to change your
password for the NBX NetSet utility.
3Com recommends that you use the
same password for NBX NetSet and
your voice messaging application.

FOR ALL VOICE MESSAGING
SYSTEMS:

■ If you forget your password, the

administrator can reset it to your
extension. Then use this code
(for applications other than NBX
Voice Messaging) or the NBX
voice prompts to change it.

OR, for systems that do
not use NBX Messaging:

Feature
+ 434
+ current password
+ #
+ new password
+ #
+ repeat your new
password

OR, for systems that do
not use NBX Messaging:

Feature
+ 434
+ current password
+ #
+ new password
+ #
+ repeat your new
password

OR, for systems that do

not use NBX Messaging:

#

(Feature Entry Tone)

+ 434

(Feature Entry Tone)

+ current password

+ #

(Feature Entry Tone)

+ new password

+ #

(Feature Entry Tone)

+ repeat your new

password

+ #

(Confirmation Tone)

NBX NetSet Utility 13

NBX NetSet Utility The NBX NetSet administration utility has two interfaces:

■ Administrator — Your administrator logs on with a special password

and uses the NBX NetSet utility to manage and configure system-wide
telephone settings and many of the settings for your telephone.

■ User — As a telephone user, you log in to the NBX NetSet utility with

your own system ID (your extension) and password to:

■ View and change your telephone’s personal settings, such as speed

dials, ringer tone, and specify where you want your calls to go
when you cannot answer them (your call coverage point)

■ Listen to and delete your voice messages from your computer as an

alternative to managing calls on your telephone.

■ View your call permissions, current feature settings, and the

internal user directory to call other users on your system, and log in
to and log out of one or all hunt groups and calling groups of
which your telephone is a member.

Starting the NBX

NetSet Utility

See Chapter 5

, Chapter 6, and Chapter 7 for discussions about the
standard and enhanced features that you can monitor and change in the
NBX NetSet utility. See Chapter 4

for voice messaging features.

If your NBX system uses 3Com NBX Unified Communications or a
third-party messaging application, off-site notification and other voice
messaging features are available through your messaging application.
See the application’s documentation rather than using this Guide.

To use the NBX NetSet utility, you need a computer that is connected to
your local area network (LAN) and that has a web browser. (You do not
need Internet access.) To start the NBX NetSet utility:

1 Ask your administrator for the IP (web) address for your NBX system.
2 In the web browser on your computer, enter the IP address in the

Address field. The NBX NetSet login screen appears.

Microsoft Internet Explorer version 5.5 or later is optimal.

3 Click User to log in as a user. The password dialog box appears.
4 Type your NBX NetSet user identification (always your 3-digit or 4-digit

telephone extension) and your NBX NetSet password, and then click OK.

You cannot log in to NBX NetSet until you establish your password
through your telephone using NBX voice prompts or the Feature Code
sequence. See Tab le 4

.

14 CHAPTER 1: GETTING STARTED

Navigation and

Shortcut Icons

in the NBX NetSet

Utility

The icons at the lower right of any Personal Settings window allow you
or your administrator to navigate to the following features:

Tab le 5 Navigation Icons

Icon Action Where You Go

Back ■ User — The main NBX NetSet login dialog box

■ Administrator — The NBX NetSet main menu

window.

Help Help for the fields and procedures related to the screen

The icons below the window are shortcuts to these features:

One-Touch Speed Dials

Off-Site Notification

Quick Reference Sheets

Telephone Guide (this guide)

NBX Feature Codes Guide

To open and print a copy of the Quick Reference Sheet for the most
frequently used features on your telephone:

1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility”

earlier in this chapter.

2 Click Telephone Quick Reference. The quick reference sheet that

pertains to your telephone model (Business, Basic, or analog) appears.

Adobe Acrobat Reader 4.0 or 5.0 is required to view the file. Reader 5.0 is
available free on the NBX Resource Pack CD or from the Adobe Web site:

www.adobe.com

2

NBX BUSINESS TELEPHONES

This chapter describes the buttons, controls, and features on the
following NBX telephone models:

■ NBX 1102 Business Telephone

■ NBX 2102 Business Telephone

■ NBX 2102-IR Business Telephone

The chapter covers these topics:

■ Business Telephone Buttons and Controls

■ Programmable Access Buttons on the Business Telephone

■ Status Lights for System Appearance Buttons on the Business

Telephone

Unless otherwise noted, the features discussed in this chapter apply to all
NBX Business Telephones and to the SuperStack 3 NBX, NBX 100, and
NBX 25 Networked Telephony Solutions.

For how these features work on an analog telephone connected to the
NBX system, see the NBX Feature Codes Guide below any screen in the
NBX NetSet utility.

For a description of the features on the NBX Basic Telephone, see

Chapter 3

.

16 CHAPTER 2: NBX BUSINESS TELEPHONES

Business Telephone Buttons and Controls

Figure 1 shows the buttons and controls on the NBX Business Telephone.

Figure 1 NBX Business Telephone (Model 2102-IR Shown)

1

20

4

352678

19

18

17

9

10 a–f

11
12

13
14
15

16

The NBX Business Telephones have these features:

1 Handset
2 MSG (Message) button — Accesses your voice mail messages through

the NBX Messaging system. See “Listening to NBX Messages”

Chapter 4

3 Display panel — Provides telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in
your voice mail mailbox. You can also use it to view the directory of
people’s names in your company, logs of incoming and outgoing calls,
personal speed dial numbers, and system speed dial numbers.

4 FWD MAIL (Forward to Voice Mail) button — Directs all incoming

calls to your voice mail (or to wherever you have specified in NetSet >
Personal Settings > Call Forward) after one ring. See “Forwarding

Incoming Calls to Your Call Coverage Point” in Chapter 4.

.

in

Business Telephone Buttons and Controls 17

5 Soft buttons — Allow you to select names from the internal user

directory, select and dial a personal speed dial or system-wide speed dial,
and select and redial a recent call to or from your telephone. See “Using

the NBX Telephone Display Panel” in Chapter 5. The buttons, left to right:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit

6 Telephone key pad
7 Scroll buttons — Allow you to scroll through user names in the internal

user directory, view your personal speed dials and system-wide speed
dials, and view recent calls to and from your telephone. See “Using the

NBX Telephone Display Panel” in Chapter 5.

8 Program button — Reserved for future use.
9 Programmable Access buttons with indicator lights — See

“Programmable Access Buttons on the Business Telephone”

and “Status

Lights for System Appearance Buttons on the Business Telephone” later

in this chapter.

10 Programmable Access buttons without indicator lights — See

“Programmable Access Buttons on the Business Telephone”

later in this
chapter.

11 Hold button — Places a caller on hold. See “Putting a Call on Hold” in

Chapter 5

.

12 Microphone (located on the underside of the telephone) —

Activated when the telephone is in speaker phone mode, that is, after
you press the Speaker button or the Hands Free button. For best
results, keep the area around the microphone free of obstructions.

13 Transfer button — Sends an incoming call to another telephone. See

“Transferring a Call”

in Chapter 5.

14 Conference button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call” in Chapter 5.

18 CHAPTER 2: NBX BUSINESS TELEPHONES

15 Redial button — Redials the last telephone number or extension that

you called. See “Redialing a Call”

16 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is
ringing, or while a call is in progress. To turn the speaker phone off and
resume the conversation, pick up the handset.

17 Volume control buttons — Adjust the volume of the ringer, the

speaker, and the handset. See “Setting the Volume”

18 Infrared Port (NBX 2102-IR Telephone only) — Receives infrared

signals from a hand-held device running the Palm Operating System. See

“Palm Integration”

19 Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call. Press the Mute button to turn off the
telephone’s microphone when you are using the handset or when your
telephone is in speaker phone mode. To turn off the Mute feature, press
the Mute button again.

20 Hands Free button — Allows you to answer internal (intercom) calls

without picking up the handset. To activate this feature, press the
Hands Free button before calls come in to your telephone. The indicator
lights when the feature is enabled. When you receive an internal call,
your telephone sounds a tone and activates the speaker phone.

in Chapter 5.

in Chapter 5.

in Chapter 6.

External calls (calls from outside the NBX system) ring to your telephone
as usual.

Programmable Access Buttons on the Business Telephone 19

Programmable
Access Buttons on
the Business

Figure 2 displays the 18 programmable Access buttons. The One-Touch

Speed Dials screen in the NBX NetSet utility shows your telephone’s

current button mappings.

Telephone

Figure 2 Access Buttons

1
2

3

4

5
6

Default Settings Access buttons have these default settings, which your administrator can

change:

1 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. See the NBX Feature
Codes Guide in the NBX NetSet utility for a list of features and codes.

7

8

2 Direct Mail Transfer button — Sends a call directly to another user’s

voice mailbox. See “Direct Mail Transfer”

3 Call Park button — Allows you to place a call in a “holding pattern” so

that it can be retrieved from any other telephone on the system. See

“Call Park”

4Flash button (analog line only) — Toggles the current call to another

call if the line has the Call Waiting service from your local telephone
company, or enables call transfer if the line has the Call Transfer service.

5 Unassigned — This button has no default assigned function.
6 Release button — Disconnects calls. This feature is commonly used

when you use a telephone headset. See “Using a Headset”

7 Typically, you can use these nine buttons for personal speed dial settings,

although the administrator can map them to other features. See “Speed

Dials” in Chapter 6.

8 In most circumstances, your administrator designates these three system

appearance buttons as lines for incoming and outgoing calls.

in Chapter 7.

in Chapter 7.

in Chapter 6.

20 CHAPTER 2: NBX BUSINESS TELEPHONES

Status Lights for
System Appearance
Buttons on the
Business Telephone

The light for each Access button that is set up as an incoming line (system
appearance) indicates the status of the button. Ta bl e 6

shows the light

pattern that is associated with the status of each line status.

Tab le 6 Status Indicator Lights

Light Status

Off The line is available for use.
Steady The line is in use.
Fast blink The line is ringing.
Slow blink The line is on hold.

The display panel on an NBX Telephone shows the name and extension of
an internal caller. If your organization purchases Caller ID service from
your telephone company and if the external caller allows Caller ID
information to be broadcast, the display panel shows the external caller’s
name and telephone number.

You can answer the call while the line’s status light is still flashing. Put the
first call on hold and press the Access button for the new incoming call.
For more information, see “Putting a Call on Hold”

in Chapter 5.

3

NBX BASIC TELEPHONE

This chapter describes the buttons, controls, and features that are specific
to the NBX 2101 Basic Telephone. It covers these topics:

■ Basic Telephone Buttons and Controls

■ Programmable Access Buttons on the Basic Telephone

■ Programmable Access Buttons on the Basic Telephone

Unless otherwise noted, the features discussed in this chapter apply to
the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony
Solutions.

For a description of the features on the NBX Business Telephone, see

Chapter 2

.

22 CHAPTER 3: NBX BASIC TELEPHONE

Basic Telephone Buttons and Controls

Figure 3 shows the buttons and controls on the NBX Basic Telephone.

Figure 3 NBX Basic Telephone (Model 2101)

1

12

2 3

11

10

4

5
6

7

8

9

The NBX Basic Telephone has these features:

1 Handset
2 Display panel — Provides telephone status messages (see Tab l e 7

),
Caller ID, Locked Telephone, and other feature information (if enabled),
and the number of messages in your voice mail mailbox. You can also use
it to view and dial from the call logs of your most recent calls , the
internal user directory, your personal speed dial list or the system-wide
speed dial list.

3 Soft buttons — Allow you to select and dial names from Call Logs (your

recent Missed, Answered, and Dialed calls), the internal user directory, or
the personal and system-wide speed dial lists. See “More Ways to Dial

aCall” in Chapter 5. The buttons, from left to right, are:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit

Programmable Access Buttons on the Basic Telephone 23

4 Scroll buttons — Allow you to scroll through user names in the internal

user directory, view your personal speed dials and system-wide speed
dials, and view recent calls to and from your telephone. See “Using the

NBX Telephone Display Panel” in Chapter 5.

5 MSG (Message) button — Accesses your voice mail messages through

the NBX Messaging system. See “Listening to NBX Messages” in

Chapter 4

.

6 Telephone key pad
7 Volume control buttons — Adjust the volume of the ringer and the

handset. See “Setting the Volume”

in Chapter 5.

Programmable Access Buttons on the Basic Telephone

8 Hold button — Places a caller on hold. See “Putting a Call on Hold”

Chapter 5

.

in

9 Transfer button — (factory default setting) See “Programmable Access

Buttons on the Basic Telephone” later in this chapter.

10 Call Toggle button — (factory default setting) See “Programmable

Access Buttons on the Basic Telephone” later in this chapter.

11 Feature button — (factory default setting) See “Programmable Access

Buttons on the Basic Telephone” later in this chapter.

12 Switch hook (under the handset) — Pressing and releasing the switch

hook gives you a dial tone. This feature is used with Call Park. See “Call

Park” in Chapter 7.

The NBX Basic Telephone has three programmable Access buttons. The
factory-default settings for these buttons are (from left to right):

■ Feature — Press this button before you dial a feature code. See the

NBX Feature Codes Guide below any screen in the NBX NetSet utility.

■ Call Toggle — The Call Toggle button is available only on the NBX

Basic Telephone. Using this button, you can manage two telephone
calls at the same time. See “Answering a Call”

■ Transfer — Press this button to transfer the current call to another

extension or telephone number. See “Transferring a Call”

Chapter 5

.

in Chapter 5.

in

Your administrator can program these buttons for other commonly used
functions. However, changing the settings for the Feature or Call Toggle
buttons greatly reduces your ability to use some of the NBX system
features.

24 CHAPTER 3: NBX BASIC TELEPHONE

Status Icons on the Basic Telephone

Your NBX Basic Telephone allows you to use two telephone lines at the
same time.

On the display panel, the behavior of the telephone icon next to the
number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row,
indicates the status of the lines. See Tab le 7

Tab le 7 Status Indicator Behavior for the Telephone Icon in the Display Panel

Telephone
Icon

Steady The line is in use.
Fast blink The line is ringing.
Slow blink The line is on hold.

Status

..

If a call comes in on one line while you are on a call on the other line, you
can answer the second call. See “Answering a Call”

in Chapter 5.

4

NBX VOICE MESSAGING

This chapter covers these topics:

■ NBX Messaging Components

■ Changing Your Password

■ Changing Your Name Announcement and Personal Greeting

■ Listening to NBX Messages

■ Replying to a Message

■ Forwarding a Message

■ Creating and Sending a Message

■ Creating Personal Voice Mail Group Lists

■ Marking a Message as Private or Urgent

■ Forwarding Incoming Calls to Your Call Coverage Point

NBX Messaging Components

■ Other Ways to Manage Your Voice Mail Messages

■ Other Kinds of Mailboxes

A key component of the NBX Networked Telephony Solutions is the
NBX Messaging system, which includes voice mail, off-site notification,
and several administrative features. Voice mail allows callers to leave voice
messages in your voice mailbox when you are not able to answer your
telephone. You can listen to, save, and forward those messages from any
touch-tone telephone.

If your system uses a messaging application other than NBX Messaging,

®

such as 3Com

NBX® Unified Communications or a third-party
messaging application, use the documentation for your messaging
application instead of the instructions in this chapter.

EXCEPTION: Use the procedures in “Changing Your Password”

regardless

of your messaging application.

26 CHAPTER 4: NBX VOICE MESSAGING

Important

Considerations

Changing Your Password

■ The steps are the same for initially setting up the name

announcement, personal greetings, and passwords for personal,
greeting-only, and phantom voice mailboxes. See “Setting Up Your

Password and Voice Mail for the First Time” in Chapter 1 for details.

(Your administrator creates group mailboxes and their passwords.)

■ For changes to passwords and greetings, see “Changing Your

Password” and “Changing Your Name Announcement and Personal
Greeting” later in this chapter.

■ The default setting for the maximum length of each voice mail

message on the system is 5 minutes. Your administrator can configure
your organization’s NBX messaging system to receive and store voice
mail messages that are up to 10 minutes long.

■ Use the Off-Site Notification feature if you want the NBX system to

notify you when callers leave voice mail messages in your voice
mailbox. See “Off-Site Notification”

in Chapter 6.

For information on accessing NBX features from an analog telephone, see

™

the NBX Feature Codes Guide in the NBX NetSet
up your NBX NetSet password the first time, see Chapter 1

utility. For how to set

.

You use the same 4-digit to 10-digit password to log in to the NBX NetSet
utility and to access your NBX voice mail. You can change this password
with your telephone (using the NBX voice prompts or a feature code) or
through the NBX NetSet utility. See Ta bl e 8

.

See Chapter 1

for how to set up your password for the first time.

If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in Ta ble 8
a more secure password. See “Security Tips”

next.

to change it to

If your NBX system uses 3Com NBX Unified Communications or a
third-party messaging system:

■ Use the feature code method in Tabl e 8 to set and change the NBX

NetSet password.

■ 3Com recommends that you use the same password for your voice

messaging system and for the NBX NetSet utility.

Changing Your Name Announcement and Personal Greeting 27

Tab le 8 Steps to Changing Your Password

Feature Business Phone Basic Phone Analog Phone

Password — Change

If your system uses NBX
Messaging — Follow the NBX

voice prompts to change your NBX
password and NBX NetSet
password. They are the same.

NBX Messaging users can also use
the Feature Code method, next, to
change passwords.

If your system uses a
messaging application other
than NBX Messaging — Use this

code sequence to change your
password for the NBX NetSet
utility.

3Com recommends that you use
the same password for NBX NetSet
and your messaging application.

Msg button
+ current password
+ #
+ 2
+ follow the prompts

Feature
+ 434
+ current password
+ #
+ new password
+ #
+ repeat new password

Msg button
+ current password
+ #
+ 2
+ follow the prompts

Feature
+ 434
+ current password
+ #
+ new password
+ #
+ repeat new password

500 ** + extension

+ current password
+ #
+ 2
+ follow the prompts

#

(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ current password
+ #
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat new password
+ #
(Confirmation Tone)

Security Tips ■ Change your password often.

Changing Your Name Announcement and Personal Greeting

■ Do not use passwords that can easily identify you, such as your phone

extension or birth date.

■ Avoid simple passwords such as 1234 or 0000.

■ Use numbers only; do not use * or # as part of your password.

■ Longer passwords are more secure.

■ Never tell your password to anyone.

Change your personal greeting often, to let callers know, for instance,
that you are on vacation, available at another number, or unavailable for
a specified amount of time.

You may also want to change the greeting to say that your extension is a
“greeting-only mailbox,” so that callers do not attempt to leave
messages. See “Greeting-Only Mailbox”

later in this chapter.

28 CHAPTER 4: NBX VOICE MESSAGING

To change your name announcement or personal greeting:

1 Log in to your mailbox at your telephone or remotely.
2 Press 9 for Mailbox Options and then press 1.
3 To review or change your name announcement, press 1 and follow the

prompts.

4 To review or change your personal greeting, press 2 and follow the

prompts.

If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in Ta ble 8
a more secure password. See “Security Tips”

to change it to

earlier in this chapter.

Listening to NBX Messages

You can listen to your NBX voice mail messages from your NBX
telephone, from any touch-tone telephone, or by logging in to the NBX
NetSet utility. After you listen to messages, you can save or delete them
to clear them from the New Messages queue. For how to set up your
NBX NetSet password the first time, see Chapter 1

.

If your system uses a messaging application other than NBX Messaging
(such as 3Com NBX Unified Communications or a third-party messaging
application), use the documentation for your messaging application
instead of these instructions.

Message Indicators When you have messages in your mailbox:

■ On an NBX Business Telephone — The indicator next to the MSG

button lights up, and the display panel shows the total number of
messages. Example: 3Msgs2New.

■ On an NBX Basic Telephone — The display panel shows the total

number of messages. Example: 3Msgs2New.

■ On an analog telephone — Pick up the handset. If you hear the

New Messages Tone (alternating solid tone and rapid stutter tone),
you have new messages (or messages that you have listened to but
did not save or delete). For information on accessing NBX features
from an analog telephone, see the NBX Feature Codes Guide in the
NBX NetSet utility.

■ In the NBX NetSet utility — Log in as a user. The list of your

messages appear in the Voice Mail Messages area on the NBX NetSet
> Personal Settings screen. A new message has a * next to it. A
forwarded messages has FWD: next to it.

Listening to NBX Messages 29

From Your Computer To listen to your messages from your computer, you must have a sound

card and a third-party application such as Windows Media Player:

1 Log on to the NBX NetSet utility with your extension and password.
2 Select a message in the Voice Mail Messages area, Personal Settings tab.
3 Click Listen.
4 The third-party application downloads and plays the voice message.
5 To delete the message, select the message and then click Delete.

From Your NBX

Telephone

From Any Internal

NBX Telephone

From a Remote

Location

To listen to your messages from your own NBX Business or Basic
Telephone:

1 Pick up the handset and press the MSG button to access the mailbox.
2 At the prompt, type your password and press #.
3 See Ta bl e 9

for the buttons that you use to manage your messages.

To listen to your messages from any NBX telephone other than your own
within your NBX system:

1 Pick up the handset and press the MSG button.
2 Press * and dial your extension. You hear your name announcement.
3 Dial your password and press #.
4 See Ta bl e 9

for the buttons that you use to manage your messages.

To listen to your messages from an external telephone:

■ If you can dial your telephone extension directly — Press *

during your greeting. At the prompts, enter your extension and
password, and press #.

■ If you call the main telephone number of your organization

and:

■ The Automated Attendant answers — Press * * during the

greeting. At the prompts, enter your extension and password, and
press #.

■ The receptionist answers — Ask to be transferred to your voice

mail. Press * during the greeting. At the prompts, enter your
extension and password and press #.

See Ta bl e 9

for the buttons that you use to manage your messages.