3com nbx 100 system Service Manual

NBX® System Planning Guide

Release 4.1:

n SuperStack 3 NBX n NBX 100

http://www.3com.com/

Published: November 2002

Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June

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Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet is a trademark of 3Com Corporation. 5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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CONTENTS

Contact Information 5 Carrier Information 5 Preliminary Information 6 Site Survey 6 Digital Line Card Provisioning 9 Digital Lines 12 Digital Line Spans 14 Digital Line Groups 16 Class of Service 18 Business Hours (Time of Day Service Modes) 22 Hunt Groups 23 Calling Groups 25 Call Pickup Groups 25 Dial Plan 26 Peripheral Devices 30 CO/Telephone Exchange Lines 31 Button Mapping Groups 33 User Configuration 37 911 User Configuration 41 Automated Attendant 45 Automated Attendant  Closed/Holiday Hours 47 Voice Mail 53 Notes 53

PREFACE

This form is designed to help 3Com NBX partners gather information that they can use to facilitate the installation of the 3Com SuperStack 3 NBX Networked Telephony Solution 3Com and the NBX 100 Communications System. Completing this form may spur questions that enable you and your client to configure the system in the most useful manner for the client. In addition, you can use the completed form as a record for you and the client.

Distribution Medium

This guide is available in both Microsoft Word and PDF format on the NBX Resource Pack CD . The free Adobe Acrobat Reader for reading the PDF file is on the NBX Resource Pack CD .

Comments

Your feedback is important to us. Please e-mail all comments and suggestions about this guide to:

nbx_techpubs_comments@ne.3com.com

3Com NBX Communications System Planning Guide

Contact Information

Customer

Client Name: Contact Name: Installation Address:

System Administrator: Telephone Number: Fax Number: E-mail Address:

Dealer

Dealer Name: Contact Name: Address:

Telephone Number: Fax Number: E-mail Address:

Carrier Information

Local Service

Carrier: Contact Name: Telephone Number: Fax Number: Billing Number: Any additional lines being added? Yes No Types of lines being added: Loop start Ground start T1/PRI E1/PRI BRI-S/T New PSTN connection installation date:

Long-distance Service

Carrier: Contact Name: Telephone Number: Fax Number: Account Number:

3Com NBX Communications System Planning Guide

Preliminary Information

Number of telephones installed on current telephone system:

Number of telephones being installed on the NBX system:

Number of users anticipated in the near future:

Number of chassis: NBX 100 SuperStack 3 NBX

Where will the NBX chassis be located?

How will it be mounted? Wall Rack

Mode:

Key system? Hybrid/PBX?

Will disk mirroring be installed (SuperStack 3 NBX only)? Yes No

What range of extensions would you like? (NBX 100 default: 100-449 / SuperStack 3 default: 1000-4999)

Extension that will be assigned to the attendant’s telephone: Power Failure Telephone (PFT) units to be installed? (North America only) Yes No Number of PFTs: UPS available for chassis? (UPS is recommended) Yes No

Dedicated power outlet available for UPS? Yes No Will Ethernet Power Supply be used? Yes No

Number of Ethernet Power Supplies required: Will a redundant power supply be used (SuperStack 3 NBX only)? Yes No

Note: One dedicated power outlet is required for each power supply. Attach a list of frequently dialed telephone numbers for System Speed Dials.

Site Survey

Cable Survey

Plenum PVC Termination: Data cable: cat./level: Singles Dual Quad 110 Voice-only cable: cat./level: Singles Dual Quad Patch Total number of locations/drops: Singles Dual Quad 66

Other: Riser cable: Plenum PVC Shielded Copper Number of pairs: Length: Fiber Armored Number of strands: Length: Coax Type: Length:

Demarcation for dial tone: Feeder: existing new Plenum PVC Number of pairs: Termination block? Yes No Modular jack RJ-21x (66) 110 block Location of IDFS: Drop ceiling height: Walls: Number of floors:

3Com NBX Communications System Planning Guide

LAN/WAN Survey

Do you have IP networking/Internet access? Yes No Fixed IP address to be assigned to the NCP: (Default: 192.168.1.190)

Default Gateway: (Default: 0.0.0.0) Subnet Mask: (Default: 255.255.255.0) Host Name: (Default: nbx100/25/750) Will you require T-connectors with terminators for additional chassis? Yes No Type of Ethernet LAN: 10BASE-T 100BASE-T Protocols used on network: IP IPX AppleTalk Do hubs have 10BASE2 connectors? Yes No Does your network meet 5-4-3 Ethernet specifications today? ISP name: ISP telephone number: Typical LAN bandwidth utilization: Will more hub/switch ports be needed? Yes No If yes, how many: Location of phones within the network:

Note: Attach a current network diagram to enable you to connect the NBX phones so that there is minimal impact on the data network.

Telephone Line Survey

Number of CO (POTS) lines (North America only): Fax lines: Modem lines: Alarm lines: Other: ANI? Yes No

DNIS? (North America only) Yes No DID/DDI? Yes No 911/E911? (North America only) Yes No Caller ID? Yes No D4 Channel Bank? (North America only) Yes No

No. of T1/DS1 lines: No. of T1/ISDN PRI lines: No. of E1/ISDN PRI lines (outside North America only): No. of ISDN BRI-S/T lines (outside North America only): Other: Other:

3Com NBX Communications System Planning Guide

Electrical Survey

Sufficient power outlets for all telephones and chassis? Yes No Sufficient amperage? Yes No Outlet fully grounded or switched? Outlet 1 Yes No Outlet 2 Yes No Dedicated power outlet available for redundant power? Yes No

NBX Hardware Required to Complete the Installation

Line cards: Hubs: Chassis:

3Com NBX Communications System Planning Guide

Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI

Service Provider Value/Service T1 DS1 T1 ISDN PRI

Line length (the physical line length)

Note: Some line length ranges overlap. If neither range is more representative of the length, use either range. Otherwise, use the range with the greatest overlap.

Framing type D4*

Line code (zero code suppression) AMI

CSU installed? Yes No If No, planned

Timing mode Loop/Internal N/A DID/DDI/DNIS Services

MSN (Multiple Subscriber Numbering) Services

Service being used DID/DDI/DNIS

Signaling In-band; standard TDM (Time Division

0-35 25-56 55-95 85-125 115-155 145-185 175-210

CSU ESF to D4 conversion

*Recommended/default (Required for ANI)

CSU B8ZS to AMI Conversion

installation date: _______________ A CSU is required for both T1 DS1 and

T1 ISDN PRI installations.

NBX 100: 3-digit extensions 100-449? Yes No SuperStack 3 NBX: 4-digit extensions 1000-3999 Yes No

0-35 25-56 55-95 85-125 115-155 145-185 175-210

ESF* F4 F12 (D4/SF) F72 (SLC96) *Recommended/default

B8ZS (recommended) AMI Yes No If No, planned

installation date: _______________ A CSU is required for both T1 DS1 and

T1 PRI installations.

If No, extension block available: ___________________________________

If the CO cannot provide these extensions for DID/DNIS, dial plan modifications are required. See the Administrator’s Guide.

DID/DDI/DNIS

MSN

ISDN PRI

Multiplexed)

MSN

3Com NBX Communications System Planning Guide

Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI, continued

Service Provider Value/Service T1 DS1 T1 ISDN PRI

Start type All channels must be configured for

Caller ID

Line hunting Available? Yes No

CO switch protocol E&M robbed bit 4ESS Custom ____

Wink Start for inbound and outbound calls.

ANI (Calling Party IE) provided? Yes No (required for caller ID)

Starting on channel _____ 3Com recommends starting on channel 1 and hunting up.

N/A

ANI (Calling Party IE) provided? Yes No (required for caller ID)

Call-By-Call Service Enabled Yes No Carrier Identification Code _____ Default Outbound Service: Standard ____ MEGACOM ____ 5ESS Custom ____ DMS Custom ____ National ISDN NI-1/NI-2 _____

3Com NBX Communications System Planning Guide

Digital Line Card Provisioning – E1 ISDN PRI and ISDN BRI-ST

Service Provider Value/Service E1 ISDN PRI ISDN BRI-S/T

Line length (the physical line length)

Note: Some line length ranges overlap. If neither range is more representative of the length, use either range. Otherwise, use the range with the greatest overlap.

Terminal endpoint identifier N/A Automatically assign TEI

Framing type Multiframe with CRC4

Line code (zero code suppression) B8ZS

DID/DDI/DNIS Services MSN (Multiple Subscriber

Numbering) Services

Service being used DID/DDI/DNIS

Signaling ISDN PRI ISDN BRI-S/T interface type Multipoint Mode N/A Yes No

Caller ID ANI (Calling Party ID) provided?

Calling Line Identification (CLI) Yes No Yes No Calling Line Restriction (CLIR) Yes No Yes No Line Hunting Available? Yes No

CO Switch Protocol ETSI ETSI

0-35 25-56 55-95 85-125 115-155 145-185 175-210

Double Frame

HDB3 NBX 100: 3-digit extensions 100-449? Yes No SuperStack 3 NBX: 4-digit extensions 1000-3999? Yes No

0-35 25-56 55-95 85-125 115-155 145-185 175-210

Use this TEI: ___________

N/A

If No, extension block available: ___________________________________

If the CO cannot provide these extensions for DID/DNIS, dial plan modifications are required.

DID/DDI/DNIS

MSN

If Yes, list other devices to be attached.

ANI (Calling Party ID) provided? Yes No Required for Caller ID

Starting on channel _____ 3Com recommends starting on channel 1 and hunting up.

Yes No

Required for Caller ID

MSN

3Com NBX Communications System Planning Guide

Digital Lines

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line. Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

3Com NBX Communications System Planning Guide

Digital Lines, continued

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address

Line Board Name Location Chassis Slot Card Type

T1, E1, or 10BT Uplink Port

Group Spans Channel MAC Address