NBX® System Planning Guide
Release 4.1:
n SuperStack 3 NBX
n NBX 100
http://www.3com.com/
Published: November 2002
Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative
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If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as
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CONTENTS
Contact Information 5
Carrier Information 5
Preliminary Information 6
Site Survey 6
Digital Line Card Provisioning 9
Digital Lines 12
Digital Line Spans 14
Digital Line Groups 16
Class of Service 18
Business Hours (Time of Day Service Modes) 22
Hunt Groups 23
Calling Groups 25
Call Pickup Groups 25
Dial Plan 26
Peripheral Devices 30
CO/Telephone Exchange Lines 31
Button Mapping Groups 33
User Configuration 37
911 User Configuration 41
Automated Attendant 45
Automated Attendant Closed/Holiday Hours 47
Voice Mail 53
Notes 53
PREFACE
This form is designed to help 3Com NBX partners gather information that they can use to facilitate
the installation of the 3Com SuperStack 3 NBX Networked Telephony Solution 3Com and the
NBX 100 Communications System. Completing this form may spur questions that enable you and
your client to configure the system in the most useful manner for the client. In addition, you can use
the completed form as a record for you and the client.
Distribution Medium
This guide is available in both Microsoft Word and PDF format on the NBX Resource Pack CD . The
free Adobe Acrobat Reader for reading the PDF file is on the NBX Resource Pack CD .
Comments
Your feedback is important to us. Please e-mail all comments and suggestions about this guide to:
nbx_techpubs_comments@ne.3com.com
3Com NBX Communications System Planning Guide
Contact Information
Customer
Client Name:
Contact Name:
Installation Address:
System Administrator:
Telephone Number:
Fax Number:
E-mail Address:
Dealer
Dealer Name:
Contact Name:
Address:
5
Telephone Number:
Fax Number:
E-mail Address:
Carrier Information
Local Service
Carrier:
Contact Name:
Telephone Number:
Fax Number:
Billing Number:
Any additional lines being added? Yes No
Types of lines being added: Loop start Ground start T1/PRI E1/PRI BRI-S/T
New PSTN connection installation date:
Long-distance Service
Carrier:
Contact Name:
Telephone Number:
Fax Number:
Account Number:
3Com NBX Communications System Planning Guide
Preliminary Information
Number of telephones installed on current telephone system:
Number of telephones being installed on the NBX system:
Number of users anticipated in the near future:
Number of chassis: NBX 100 SuperStack 3 NBX
Where will the NBX chassis be located?
How will it be mounted? Wall Rack
Mode:
Key system? Hybrid/PBX?
Will disk mirroring be installed (SuperStack 3 NBX only)? Yes No
What range of extensions would you like?
(NBX 100 default: 100-449 / SuperStack 3 default: 1000-4999)
Extension that will be assigned to the attendant’s telephone:
Power Failure Telephone (PFT) units to be installed? (North America only) Yes No
Number of PFTs:
UPS available for chassis? (UPS is recommended) Yes No
Dedicated power outlet available for UPS? Yes No
Will Ethernet Power Supply be used? Yes No
Number of Ethernet Power Supplies required:
Will a redundant power supply be used (SuperStack 3 NBX only)? Yes No
Note: One dedicated power outlet is required for each power supply.
Attach a list of frequently dialed telephone numbers for System Speed Dials.
6
Site Survey
Cable Survey
Plenum PVC Termination:
Data cable: cat./level: Singles Dual Quad 110
Voice-only cable: cat./level: Singles Dual Quad Patch
Total number of locations/drops: Singles Dual Quad 66
Other:
Riser cable: Plenum PVC Shielded
Copper Number of pairs: Length:
Fiber Armored Number of strands: Length:
Coax Type: Length:
Demarcation for dial tone:
Feeder: existing new
Plenum PVC Number of pairs:
Termination block? Yes No
Modular jack RJ-21x (66) 110 block
Location of IDFS:
Drop ceiling height: Walls: Number of floors:
3Com NBX Communications System Planning Guide
LAN/WAN Survey
Do you have IP networking/Internet access? Yes No
Fixed IP address to be assigned to the NCP: (Default: 192.168.1.190)
Default Gateway: (Default: 0.0.0.0)
Subnet Mask: (Default: 255.255.255.0)
Host Name: (Default: nbx100/25/750)
Will you require T-connectors with terminators for additional chassis? Yes No
Type of Ethernet LAN: 10BASE-T 100BASE-T
Protocols used on network: IP IPX AppleTalk
Do hubs have 10BASE2 connectors? Yes No
Does your network meet 5-4-3 Ethernet specifications today?
ISP name:
ISP telephone number:
Typical LAN bandwidth utilization:
Will more hub/switch ports be needed? Yes No If yes, how many:
Location of phones within the network:
Note: Attach a current network diagram to enable you to connect the NBX phones so that there is minimal
impact on the data network.
7
Telephone Line Survey
Number of CO (POTS) lines (North America only):
Fax lines:
Modem lines:
Alarm lines:
Other:
ANI? Yes No
DNIS? (North America only) Yes No
DID/DDI? Yes No
911/E911? (North America only) Yes No
Caller ID? Yes No
D4 Channel Bank? (North America only) Yes No
No. of T1/DS1 lines:
No. of T1/ISDN PRI lines:
No. of E1/ISDN PRI lines (outside North America only):
No. of ISDN BRI-S/T lines (outside North America only):
Other:
Other:
3Com NBX Communications System Planning Guide
Electrical Survey
Sufficient power outlets for all telephones and chassis? Yes No
Sufficient amperage? Yes No
Outlet fully grounded or switched? Outlet 1 Yes No Outlet 2 Yes No
Dedicated power outlet available for redundant power? Yes No
NBX Hardware Required to Complete the Installation
Line cards:
Hubs:
Chassis:
8
3Com NBX Communications System Planning Guide
Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI
Service Provider Value/Service T1 DS1 T1 ISDN PRI
Line length (the physical line
length)
Note: Some line length ranges overlap. If neither range is more representative of the length, use either range. Otherwise, use
the range with the greatest overlap.
Framing type D4*
Line code (zero code suppression) AMI
CSU installed? Yes No If No, planned
Timing mode Loop/Internal N/A
DID/DDI/DNIS Services
MSN (Multiple Subscriber
Numbering) Services
Service being used DID/DDI/DNIS
Signaling In-band; standard TDM (Time Division
0-35
25-56
55-95
85-125
115-155
145-185
175-210
CSU ESF to D4 conversion
*Recommended/default (Required for
ANI)
CSU B8ZS to AMI Conversion
installation date: _______________
A CSU is required for both T1 DS1 and
T1 ISDN PRI installations.
NBX 100: 3-digit extensions 100-449? Yes No
SuperStack 3 NBX: 4-digit extensions 1000-3999 Yes No
0-35
25-56
55-95
85-125
115-155
145-185
175-210
ESF*
F4
F12 (D4/SF)
F72 (SLC96)
*Recommended/default
B8ZS (recommended)
AMI
Yes No If No, planned
installation date: _______________
A CSU is required for both T1 DS1 and
T1 PRI installations.
If No, extension block available: ___________________________________
If the CO cannot provide these extensions for DID/DNIS, dial plan modifications are
required. See the Administrator’s Guide.
DID/DDI/DNIS
MSN
ISDN PRI
Multiplexed)
MSN
9
3Com NBX Communications System Planning Guide
Digital Line Card Provisioning – T1 DS1 and T1 ISDN PRI, continued
Service Provider Value/Service T1 DS1 T1 ISDN PRI
Start type All channels must be configured for
Caller ID
Line hunting Available? Yes No
CO switch protocol E&M robbed bit 4ESS Custom ____
Wink Start for inbound and outbound
calls.
ANI (Calling Party IE) provided?
Yes No
(required for caller ID)
Starting on channel _____
3Com recommends starting on channel 1 and hunting up.
N/A
ANI (Calling Party IE) provided?
Yes No
(required for caller ID)
Call-By-Call Service Enabled
Yes No
Carrier Identification Code _____
Default Outbound Service:
Standard ____
MEGACOM ____
5ESS Custom ____
DMS Custom ____
National ISDN NI-1/NI-2 _____
10
3Com NBX Communications System Planning Guide
Digital Line Card Provisioning – E1 ISDN PRI and ISDN BRI-ST
Service Provider Value/Service E1 ISDN PRI ISDN BRI-S/T
Line length (the physical line
length)
Note: Some line length ranges overlap. If neither range is more representative of the length, use either range. Otherwise,
use the range with the greatest overlap.
Terminal endpoint identifier N/A Automatically assign TEI
Framing type Multiframe with CRC4
Line code (zero code suppression) B8ZS
DID/DDI/DNIS Services
MSN (Multiple Subscriber
Numbering) Services
Service being used DID/DDI/DNIS
Signaling ISDN PRI ISDN BRI-S/T interface type
Multipoint Mode N/A Yes No
Caller ID ANI (Calling Party ID) provided?
Calling Line Identification (CLI) Yes No Yes No
Calling Line Restriction (CLIR) Yes No Yes No
Line Hunting Available? Yes No
CO Switch Protocol ETSI ETSI
0-35
25-56
55-95
85-125
115-155
145-185
175-210
Double Frame
HDB3
NBX 100: 3-digit extensions 100-449? Yes No
SuperStack 3 NBX: 4-digit extensions 1000-3999? Yes No
0-35
25-56
55-95
85-125
115-155
145-185
175-210
Use this TEI: ___________
N/A
N/A
If No, extension block available: ___________________________________
If the CO cannot provide these extensions for DID/DNIS, dial plan modifications
are required.
DID/DDI/DNIS
MSN
If Yes, list other devices to be
attached.
ANI (Calling Party ID) provided?
Yes No
Required for Caller ID
Starting on channel _____
3Com recommends starting on channel 1 and hunting up.
Yes No
Required for Caller ID
MSN
11
3Com NBX Communications System Planning Guide
Digital Lines
Line Board Name Location Chassis Slot Card Type
1
12
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
2
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line. Board Name Location Chassis Slot Card Type
3
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
4
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
5
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
6
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
7
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
3Com NBX Communications System Planning Guide
Digital Lines, continued
Line Board Name Location Chassis Slot Card Type
8
13
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
9
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
10
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
11
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
12
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
13
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
Line Board Name Location Chassis Slot Card Type
14
T1, E1, or 10BT
Uplink Port
Group Spans Channel MAC Address
3Com NBX Communications System Planning Guide
Digital Line Spans
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
14
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
3Com NBX Communications System Planning Guide
Digital Line Spans, continued
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
15
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
Span ID Span Name Interface Type CO Switch Protocol Framing Type
Line Code Line Length MAC Address
3Com NBX Communications System Planning Guide
Digital Line Groups
16
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Digit Collection
Group Name Channel Protocol E&M Direction Start Type Digit Collection
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Digit Collection
Digit Collection
Group Name Channel Protocol E&M Direction Start Type Digit Collection
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Digit Collection
Digit Collection
Digit Collection
3Com NBX Communications System Planning Guide
Digital Line Groups, continued
17
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Digit Collection
Digit Collection
Digit Collection
Digit Collection
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Digit Collection
Group Name Channel Protocol E&M Direction Start Type Digit Collection
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Digit Collection
Group Name Channel Protocol E&M Direction Start Type
Called Party Digits (DID/DNIS) Calling Party Digits (ANI) Trunk to Trunk
Digit Collection
3Com NBX Communications System Planning Guide
18
Class of Service
= Default
Default Attendant
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
Default User
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
3Com NBX Communications System Planning Guide
19
Class of Service, continued
= Default
Default Super User
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
Customer Defined 1
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
3Com NBX Communications System Planning Guide
20
Class of Service, continued
= Default
Customer Defined 2
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
Customer Defined 3
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
3Com NBX Communications System Planning Guide
21
Class of Service, continued
= Default
Customer Defined 4
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
Customer Defined 5
Internal Open Closed Lunch Other
Local Open Closed Lunch Other
Long Distance Open Closed Lunch Other
International Open Closed Lunch Other
Toll Free Open Closed Lunch Other
Toll/Premium Open Closed Lunch Other
WAN Open Closed Lunch Other
CO/Phone Exchange Code Open Closed Lunch Other
Trunk to Trunk Open Closed Lunch Other
Alternate Carrier (Equal Access #) Open Closed Lunch Other
Operator Assisted Open Closed Lunch Other
Wireless Open Closed Lunch Other
Diagnostics Open Closed Lunch Other
Emergency (911 and E911) Open Closed Lunch Other
Off-site Notification Enabled
3Com NBX Communications System Planning Guide
Business Hours (Time of Day Service Modes)
Open
Open? From To
Monday H: M: H: M:
Tuesday H: M: H: M:
Wednesday H: M: H: M:
Thursday H: M: H: M:
Friday H: M: H: M:
Saturday H: M: H: M:
Sunday H: M: H: M:
Lunch
Open? From To
Monday H: M: H: M:
Tuesday H: M: H: M:
Wednesday H: M: H: M:
Thursday H: M: H: M:
Friday H: M: H: M:
Saturday H: M: H: M:
Sunday H: M: H: M:
22
Other
Open? From To
Monday H: M: H: M:
Tuesday H: M: H: M:
Wednesday H: M: H: M:
Thursday H: M: H: M:
Friday H: M: H: M:
Saturday H: M: H: M:
Sunday H: M: H: M:
Service Mode Notes
3Com NBX Communications System Planning Guide
Hunt Groups
Note : The NBX 100 supports up to a total of 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports
up to a total of 100 Hunt groups and Calling groups.
Name Type
(Linear/Circular) Password Extensions
Assign
automatically
Use:
23
Call Coverage
Voice Mail Auto
Name Type
(Linear/Circular) Password Extensions
Call Coverage
Voice Mail Auto
Name Type
(Linear/Circular) Password Extensions
Call Coverage
Voice Mail Auto
Name Type
(Linear/Circular) Password Extensions
Attendant Menu:
Attendant Menu:
Attendant Menu:
Timeout
Phone No. Total Per device:
Assign
automatically
Timeout
Phone No. Total Per device:
Assign
automatically
Timeout
Phone No. Total Per device:
Assign
automatically
Use:
Use:
Use:
Name
Call Coverage
Voice Mail Auto
Attendant Menu:
Phone No. Total Per device:
Timeout
Type
(Linear/Circular) Password Extensions
Assign
automatically
Call Coverage
Voice Mail Auto
Attendant Menu:
Phone No. Total Per device:
Timeout
Use:
3Com NBX Communications System Planning Guide
Hunt Groups, continued
Note : The NBX 100 supports up to a total of 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports
up to 100 Hunt groups and Calling groups.
Name Type
(Linear/Circular) Password Extensions
Assign
automatically
Use:
24
Call Coverage
Voice Mail Auto
Name Type
(Linear/Circular) Password Extensions
Call Coverage
Voice Mail Auto
Name
Type
(Linear/Circular) Password Extensions
Call Coverage
Voice Mail Auto
Name
Type
(Linear/Circular) Password Extensions
Attendant Menu:
Attendant Menu:
Attendant Menu:
Timeout
Phone No. Total Per device:
Assign
automatically
Timeout
Phone No. Total Per device:
Assign
automatically
Timeout
Phone No. Total Per device:
Assign
automatically
Use:
Use:
Use:
Call Coverage Timeout
Voice Mail
Name Type
(Linear/Circular) Password Extensions
Call Coverage
Voice Mail
Auto
Attendant Menu:
Auto
Attendant Menu:
Phone No. Total Per device:
Assign
automatically
Timeout
Phone No. Total Per device:
Use:
3Com NBX Communications System Planning Guide
Calling Groups
Note : The NBX 100 supports up to a total of 50 Hunt groups and Calling groups. The SuperStack 3 NBX system supports
up to 100 Hunt groups and Calling groups.
Group Name Description Authorization Code/Password (if any)
25
to
Call Pickup Groups
Note: You can create up to 32 Call Pickup groups on the NBX 100; up to 100 on the SuperStack 3 NBX system.
Group ID Group Name Allow Non-Member Pickup
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
3Com NBX Communications System Planning Guide
Dial Plan
Extension Ranges
Default Extension Range New Extension Range
Telephones NBX 100: 100-449
SuperStack 3 NBX: 1000-3999
Call Park NBX 100: 601-609
SuperStack 3 NBX: 6000-6099
Auto Attendant NBX 100: 500, 501, 500-599
SuperStack 3 NBX: 500, 501, 5500-5599
Hunt Groups NBX 100: 450-499
SuperStack 3 NBX: 4000-4099
External NBX 100: 600-799
SuperStack 3 NBX: 6000-7999
Paging NBX 100: 620, 621, and 622
SuperStack 3 NBX: 6200, 6201, and 6202
Notes:
1. .The extensions used for Call Park must be included in the External range. If they are not, the Park features do not work.
2. Do not change the reserved Auto Attendant extension numbers 500 and 501
3. See the Dial Plan chapter in the Administrator’s Guide for more information.
4. The NBX 100 uses a factory shipped 3-digit dial plan. If you decide to import any 4-digit dial plan, you must manually
modify any extension ranges not updated by the imported dial plan.
5. The SuperStack 3 NBX uses a factory shipped 4-digit dial plan. If you decide to import any 3-digit dial plan, you must
manually modify any extension ranges not updated by the imported dial plan.
26
3Com NBX Communications System Planning Guide
Routes
Destination Routes New Route Route Name
Route 1 Local CO
Route 2 Local CO no strip
Route 3 Voice application
Route 4 Auto Attendant
Route 5 H.323 Gateway
Route 6 Virtual Tie Lines
Route 8 Dial 8 Pool
Note: By default, destination Route 2 is used for 911 and E911.
Destination Operations
Route Entry Operation Op ID Value
27
Notes:
1. Operation and Extension Entry numbers must correspond.
2. An asterisk (*) must be used before Destination extension numbers.
Destination Extensions
Entry No. Route Extension
3Com NBX Communications System Planning Guide
Dial Plan, continued
Timed Routes - Descriptions
Route ID Destination Description
Timed Routes - Entries
Route ID Entry ID Start End Days Destination Route
28
Notes:
1. To omit a day of the week, replace Day with a period (.)
2. Days are listed in SMTWTFS order.
Timed Routes - Operation
Route
ID
Pretranslators
Description Translation Entries
ID No. Translate these items ID No. Entry Digits
Entry
ID
Operator
ID
Operation Value
3Com NBX Communications System Planning Guide
Dial Plan, continued
Pretranslator ID No. Entry Operation. ID Operation Value
29
Table ID Entry ID Digits
Minimum
Digits
Maximum
Digits Class of Service Priority Route
3Com NBX Communications System Planning Guide
Peripheral Devices
External Paging/Alerts
Paging Amplifier: Yes No Make: Model:
Paging Port Line Port
Adapter required:
External alerts? Yes No Make: Model:
Ringers/Music on Hold (MOH)
Door Telephone? Yes No Make: Model:
Will MOH be implemented? Yes No
MOH source:
Connector cable being supplied? (1/8 in. phone jack cable) Yes No
Peripheral Devices Notes
30
3Com NBX Communications System Planning Guide
CO/Telephone Exchange Lines
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
31
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool
PFT (North America only)
MAC Address
3Com NBX Communications System Planning Guide
CO/Telephone Exchange Lines, continued
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
32
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
No. Location or Demarcation Telephone Number Hunt Sequence Chassis Slot
Port Ext. Pool MAC Address
PFT (North America only)
3Com NBX Communications System Planning Guide
Button Mapping Groups, Business Telephone
Default Attendant Default User
33
7
8
9
10
Feature
1
11
1
Transfer to
2
VMail
12
2
Call Park
3
13
3
Flash
4
5
14
15
4
5 15
Release
6
16
6
Feature
Transfer to
VMail
Call Park
Flash
Release
7
8
9
10
11
12
13
14
16
17
18
17
18
3Com NBX Communications System Planning Guide
Button Mapping Groups, Business Telephone, continued
Default Super User Customer Defined 1
34
7
8
9
10
Feature
1
11
1
Transfer to
2
VMail
12
2
Call Park
3
13
3
Flash
4
5
14
15
4
5 15
Release
6
16
6
Feature
Transfer to
VMail
Call Park
Flash
Release
7
8
9
10
11
12
13
14
16
17
18
17
18
3Com NBX Communications System Planning Guide
Button Mapping Groups, Business Telephone, continued
Customer Defined 2: Customer Defined 3:
35
7
8
9
10
Feature
1
11
1
Transfer to
2
VMail
12
2
Call Park
3
13 3
Flash
4
5
14
15
4
5
Release
6
16 6
Feature
Transfer to
VMail
Call Park
Flash
Release
7
8
9
10
11
12
13
14
15
16
17
18
17
18
3Com NBX Communications System Planning Guide
Button Mapping Groups, Basic Telephone
Default Basic Telephone Group
Feature Call Toggle Transfer
Customer Defined 1
Customer Defined 2
36
Customer Defined 3
Customer Defined 4
Customer Defined 5
Customer Defined 6
3Com NBX Communications System Planning Guide
User Configuration
No. Last Name First Name Ext. Room Location Class of Service Group
37
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
3Com NBX Communications System Planning Guide
User Configuration, continued
No. Last Name First Name Ext. Room Location Class of Service Group
38
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
Call Pickup Group
Call Pickup Group
3Com NBX Communications System Planning Guide
User Configuration, continued
No. Last Name First Name Ext. Room Location Class of Service Group
39
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
3Com NBX Communications System Planning Guide
User Configuration, continued
No. Last Name First Name Ext. Room Location Class of Service Group
40
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
Call Pickup Group
Call Pickup Group
Call Pickup Group
3Com NBX Communications System Planning Guide
911/E911 User Configuration
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
41
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group
No. Last Name First Name Extension
Call Pickup Group
Room Location DID Number
3Com NBX Communications System Planning Guide
911/E911 User Configuration, continued
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
42
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Extension
Room Location DID Number
3Com NBX Communications System Planning Guide
911/E911 User Configuration, continued
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
43
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Ext. Room Location Class of Service Group
Button Mapping Group Hunt Group Calling Group Call Pickup Group
No. Last Name First Name Extension
Room Location DID Number
3Com NBX Communications System Planning Guide
911/E911 User Configuration, continued
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
44
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
No. Last Name First Name Extension
Room Location DID Number
3Com NBX Communications System Planning Guide
Automated Attendant
Will a receptionist be the primary answering point? Yes No
Morning Greeting (1 minute)
Start time:
Afternoon Greeting (1 minute)
Start Time:
45
Evening Greeting (1 minute)
Start Time:
3Com NBX Communications System Planning Guide
Automated Attendant, continued
Main Menu Greeting (4 minutes)
46
Telephone
Button Action Telephone Number or Extension
1
2
3
4
5
6
7
8
9
*
#
Timeout
Note: If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes
the call to the extension listed in the Telephone Number or Extension column.
3Com NBX Communications System Planning Guide
Automated Attendant Closed/Holiday Hours
Main Menu Greeting (4 minutes)
47
Telephone
Button Action Telephone Number or Extension
1
2
3
4
5
6
7
8
9
*
#
Timeout
Note: If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes
the call to the extension listed in the Telephone Number or Extension column.
3Com NBX Communications System Planning Guide
Automated Attendant Sub Menus
Sub Menu 1 Greeting
48
Telephone
Button Action Telephone Number or Extension
1
2
3
4
5
6
7
8
9
*
#
T/O
Note: If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes
the call to the extension listed in the Telephone Number or Extension column.
3Com NBX Communications System Planning Guide
Automated Attendant Sub Menus, continued
Sub Menu 2 Greeting
49
Telephone
Button Action Telephone Number or Extension
1
2
3
4
5
6
7
8
9
*
#
T/O
Note: If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes
the call to the extension listed in the Telephone Number or Extension column.
3Com NBX Communications System Planning Guide
Automated Attendant Sub Menus, continued
Sub Menu 3 Greeting
50
Telephone
Button
Action Tel. No./Ext.
1
2
3
4
5
6
7
8
9
*
#
Timeout
Note: If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes
the call to the extension listed in the Telephone Number or Extension column.
3Com NBX Communications System Planning Guide
Automated Attendant Sub Menus, continued
Sub Menu 4 Greeting
51
Telephone
Button
Action Tel. No./Ext.
1
2
3
4
5
6
7
8
9
*
#
Timeout
Note: If you press the button listed in the first column, the NBX system either performs the action listed in the Action column or routes
the call to the extension listed in the Telephone Number or Extension column.
3Com NBX Communications System Planning Guide
Time-Dependent Greetings
Greeting Name:
Time of Day Dependent
Start Time:
Hour: ______ _ Min.: ________ A.M. P.M.
Date Range Dependent
Start Day (MM/DD/YYYY):
Mon Tue Wed Thu Fri Sat Sun
End Day (MM/DD/YYYY):
52
Start Time:
Hour: ______ _ Min.: ________ A.M. P.M.
End Time:
Hour: ______ _ Min.: ________ A.M. P.M.
Automated Attendant Notes (special greetings required, for instance)
3Com NBX Communications System Planning Guide
Voice Mail
NBX 100 System
4 ports x 30 min (standard) Number of minutes per user class:
4 ports x 4 hr* (upgrade) Max. number of messages: (1-512) If yes, how many?
6 ports x 20 hr* (upgrade) New message retention: (1-255 days)
12 ports x 80 hr* (upgrade) Max. incoming message length: (1-10 minutes)
*Requires license key code for
activation
SuperStack 3 NBX System
12 ports (standard) Number of minutes per user class: Phantom
24 ports* (upgrade) Max. number of messages: (1-512) If yes, how many?
48 ports* (upgrade) New message retention: (1-255 days)
72 ports* (upgrade)
100 ports* (upgrade)
*Requires license key code for
activation
Max. incoming message length: (1-10
minutes)
Phantom
mailboxes?
mailboxes?
53
Yes No
Yes No
Notes
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