3com IP Messaging Module User Guide - 3Com Native Interface

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IP Messaging Module User Guide - 3Com Native Interface

3Com® Convergence Applications Suite IP Messaging Module Release 7.1 VCX System Release 7.1 NBX System Release 6.0

Part Number 900-0374-01 Rev. AB Published December 2006

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. VCX and NBX NetSet are trademarks of 3Com

Other brand and product names may be registered trademarks or trademarks of their respective holders.

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any

Corporation.

2.101(a) and as

ABOUT THIS GUIDE

Conventions 8

Notices 8 Text 8

Figures 8 Related Documentation 9 Comments 10

1 GETTING STARTED

IP Messaging Overview 11 Accessing the Telephone User Interface 12

Initializing Your Mailbox 12

Entering the System 13

Standard Key Functions 13

Accessing Your Mailbox 13 Accessing the Web Provisioning Interface 15

Replacing a Forgotten Password 16

2 SETTING UP MESSAGING FEATURES

Using the TUI Setup Options Menu 19

Mailbox Setup and Greetings 20

Changing Your Password 20 Setting up Greetings 20 Scheduled Personal Greetings 20 Name Announcement 20

Change Review Options 21

Print Options 21 Notification 21 Personal Address Book 22

Adding New Entries 22

Reviewing, Modifying, and Deleting Entries 22 Incoming Call Options 23 Distribution List 23

Creating a List 23

Modifying a List 24

Deleting a List 24

Reviewing a List 24 Message On Demand 24

Creating a New Message on Demand 25

Modifying a Message on Demand 25

Deleting a Message on Demand 25

Auto-attendant 25

Voice Form Mailbox 26 Delivery Reports 27 Multiuser Mailbox 27 Mailbox Number Prompt 28

Using the Web Provisioning Interface 28

Main Menu 29 Mailbox Preferences 30 Scheduled Greetings 32 Notification 33

Notification Filters 34

Notification Procedures 35

Notification Schedule 39 Personal Address Book 41 Distribution Lists 43 External E-mail 45

E-mail Fields Requiring Administrative Configuration 47 Family Mailboxes 48 Delivery Options 50 Logout 52

3 USING MESSAGING FEATURES

Overview 53 Listening to Messages 54 Replying to and Forwarding Messages 54 Sending Messages 56

Using Delivery Reports 56

Using the E-mail Menu 57 Placing a Call 57 Using Call Monitor 58

How it Works 58 Using an E-Mail Application to Review Messages 58

POP3 E-Mail Applications 59

Sending Messages using SMTP 59 Retrieving Messages 60 Replying to Messages 60 Forwarding Messages 61 Deleting Messages 61 Moving Messages to Another Folder Using POP3 61

IMAP E-Mail Applications 61

Sending Messages using SMTP 61 Retrieving Messages 62 Replying to Messages 63 Forwarding Messages 64 Deleting Messages Using IMAP 64 Moving Messages to Another Folder Using IMAP 64 Create Custom Folders Using IMAP 64 Message Settings 65 Searching Messages Using IMAP 65

Using Find Me Follow Me 66

Find Me Follow Me Overview 66 FMFM from the TUI 66

Modifying FMFM Settings 67 FMFM from the Web Provisioning Interface 67 Allowing Callers to Find You 68 Preventing Callers from Finding You 69 Entering Destination Phone Numbers 70 Logout 72

INDEX

ABOUT THIS GUIDE

This guide describes how to use the messaging features of the IP Messaging Module of the 3Com

This guide is intended for subscribers who want to set up and use IP Messaging features on supported 3Com telephones. No special knowledge is required or assumed.

This guide describes the voice prompt menu system provided by the 3Com Native Telephone User Interface (TUI). If your administrator has enabled the traditional TUI (based on the Octel voice prompt menu system), refer to the IP Messaging Module User Guide - Traditional Interface.

Convergence Applications Suite.

This guide also describes how to set up messaging features in the IP Messaging Web Provisioning interface.

Features that are supported on VCX systems only are noted throughout this User Guide.

Release Notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes.

8 ABOUT THIS GUIDE

Conventions This section describes notice, text, and figure conventions.

Notices Tab le 1 describes notice icons.

Ta bl e 1 Notice Icon Descriptions

Icon Notice Type Description

Information note Information that describes important features

Caution Information that alerts you to potential loss of

Warning

Te xt Ta bl e 2 describes text conventions.

Ta bl e 2 Text Convention Descriptions

Convention Description

Screen displays This typeface represents information as it appears on

Keyboard key names If you must press two or more keys simultaneously, the

Words in italics Italics are used to:

the screen.

key names are linked with a plus sign (+). Example:

■ Emphasize a point.

■ Denote a new term at the place where it is defined

■ Identify menu names, menu commands, and

or instructions.

data or potential damage to an application, system, or device.

Information that alerts you to potential personal injury

Press Ctrl+Alt+Del

in the text.

software button names. Examples:

From the Help menu, select Contents.

Click OK.

Figures This guide provides figures and screen captures that contain sample data.

This data may vary from the data on an installed system.

Comments Send e-mail comments about this guide or about any Voice product

documentation to:

Voice_Techcomm_comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front page)

■ Page number

■ Your name and organization (optional)

Example:

IP Messaging Module User Guide - 3Com Native Interface System Release 7.1

Part Number 900-0374-01 Rev. AB Page 25

Please address all questions regarding the 3Com software to your authorized 3Com representative.

GETTING STARTED

This chapter covers these topics:

■ IP Messaging Overview

■ Accessing the Telephone User Interface

■ Accessing the Web Provisioning Interface

Features that are supported only on VCX systems are noted throughout this User Guide.

IP Messaging Overview

The IP Messaging (IPM) Module is part of the 3Com® Convergence Applications Suite. IP Messaging centralizes and integrates voice mail, e-mail, and fax mail so users can combine communications modes and take advantage of powerful message handling and distribution features.

The IP Messaging Module provides services that enable users to contact each other and access information in a customized way. This product is used primarily for:

■ Voice mail

■ Unified messaging (the integration of voice, facsimile, and e-mail into

a single inbox for message retrieval and management).

Facsimile is supported only on the VCX system.

IP Messaging enables users to see their voice and fax mail as e-mail and hear e-mail messages over the phone. They can control call paths with Find Me Follow Me capabilities. This sends all calls or special calls to their choice of phones and determines response times and messaging media that meet changing needs. Users can also schedule message delivery and send voice mails to an individual or group of fellow users, which is aided by extensive, easily maintained distribution list capabilities.

12 CHAPTER 1: GETTING STARTED

IP Messaging uses the Session Initiation Protocol (SIP) standard for signaling. The IP Messaging architecture enables service providers to deploy applications in basic, small-scale systems or in complex, fully redundant, large-scale distributed or centralized systems. IP Messaging communicates with external IP network resources by using a SIP gateway or directly connected SIP endpoints.

Accessing the Telephone User Interface

Initializing Your

Mailbox

This section describes how to initialize and access your IPM mailbox through your phone’s Telephone User Interface (TUI).

This guide describes the TUI (voice prompt menu system) provided by the 3Com native interface. Your administrator specifies the TUI available on your telephone during IP Messaging configuration. If your administrator has enabled the traditional TUI (based on the Octel voice prompt menu system), see the IP Messaging Module User Guide - Traditional Interface.

The System Administrator provides the telephone number or internal extension number for first-time users. To initialize your mailbox:

1 Dial the IP Messaging access number or press MSG.

2 At the password prompt, enter the default password. You can set your

own password by following the voice instructions.

The default password is the last 4 digits of the mailbox number. If the mailbox number is only 3 digits, then the password is the mailbox number.

The voice prompt describes the initialization process and introduces the Setup Assistant function.

3 Follow the voice prompts:

a To enter a password (from 4 to 15 digits)

b To record a name announcement

c To record a personal greeting

Next, the voice prompt system presents the Main menu. For a description of Main menu options, see

Next, the voice prompt system presents the Main menu. For a description of Main menu options, see you have recorded your name announcement and personal greeting, the 3Com IP Messaging mailbox is ready to use. To customize your mailbox settings, see

Chapter 2.

“Accessing Your Mailbox”.

“Entering the System”. After

Accessing the Telephone User Interface 13

Entering the System To enter the system, dial the IP Messaging access number or press MSG.

The Auto-Attendant greets you and prompts you to select from the available options.

Ta bl e 3 lists the standard keys used on the TUI.

Standard Key Functions

Ta bl e 3 lists the standard key functions. These keys always have the same

function and are accessible from any menu.

Ta bl e 3 Standard Keys

Key Function Description

[0] HELP Provides information about the options in the current

menu.

[*] CANCEL Cancels the current function and returns to the

previous menu.

[#]

ACCEPT/SKIP Accepts the current operation or skips to the next

step.

Accessing Your

Mailbox

You can access your mailbox from your own phone or from any other phone that can access the IP Messaging system (for example, from a phone in another office).

To access your mailbox:

1 Press the Voicemail (MSG) button or dial the 3Com IP Messaging access

(pilot) number.

The Voicemail button is a purple button on some phones. Other phones such as the 3103 have a software tab (Messages) on the phone’s display. Pressing the black button below this tab is equivalent to pressing the Purple button.

2 You hear the prompt, “Please enter your password,” and have the

following options:

■ Enter your password to access your mailbox and listen to message

options, or,

■ Press * to access a different mailbox. The system then asks you to

enter the mailbox number and press #. At that point, you are prompted to enter the password for the other mailbox and then listen to message options.

3 The system prompts you to select options from the Main menu. Tab le 4

lists the Main menu options. Tab le 5 lists the shortcut key combinations.

14 CHAPTER 1: GETTING STARTED

Ta bl e 4 Main Menu

Key Function Description

[1] Review Listen to messages in your mailbox.

[2] Send Send messages to other mailboxes.

[3] Find Me Follow Me Control which callers can access you and where

[4] Delivery Reports Confirm the message delivery with the time and

[6] Place a Call Place calls to another user. [7 0] Shortcut Keys Access help on using shortcut keys. See Ta bl e 5

[9] Personal Options Access options for personal greetings,

[*] Exit Exit from your mailbox.

0 Help Access the help system on the telephone user

[0 0] Auto Attendant Dials the auto-attendant; only accessible from

you can be reached; only appears if an adminis trator has enabled this feature.

the date; only appears after a message has been sent and a report has been requested.

for a listing of system shortcuts. The voice prompt system does not announce this option but it is available.

notification, and administrative functions.

interface.

the Main Menu.

Ta bl e 5 Shortcut Key Combinations

Key Description

[7 1] Record a personal greeting

[7 2] Override a personal greeting

[7 3] Auto-play new messages

[7 4] Change the default fax number (supported on VCX only)

[7 5] Print new faxes (supported on VCX only)

[7 9] Define a macro

[7 #] Run the macro

[7 0] Access HELP for the shortcut keys

Accessing the Web Provisioning Interface 15

Accessing the Web Provisioning Interface

Use the IP Messaging Web Provisioning interface to access mailbox options through a web browser.

Your browser must have cookies and Java script support enabled to start a provisioning session.

To access the IP Messaging web interface:

1 In your web browser’s Address text box, enter the URL address provided

by your administrator. The system displays the IP Messaging Web Provisioning page (

Figure 1).

Depending on how IPM and telephony services have been installed, you may also see an option for the User Interface or Central Management Console.

Figure 1 IP Messaging Web Provisioning Welcome Page

2 Click IP Messaging Web Provisioning.

The IP Messaging Login dialog box appears (Figure 2).

Figure 2 Login Screen

3 Enter your user name (or telephone extension) and password.

16 CHAPTER 1: GETTING STARTED

The password is either the default password (your telephone extension) or the password that you set up from the TUI.

If you make a mistake when you enter your user name or password, the next screen prompts you to enter them again. If you have forgotten your password, see

4 Click Submit.

The default page for the IP Messaging Web Provisioning interface appears (see

You can now:

■ set up messaging (see Chapter 2),

■ view message information (see Chapter 3)

■ set up Find Me Follow Me (see Chapter 4)

The interface has an inactivity timer. If the IP Messaging Web Provisioning interface detects no activity for 15 minutes (900 seconds), the interface automatically logs you out. You must log in again and start a new session.

“Replacing a Forgotten Password”.

Figure 5.

Replacing a Forgotten

Password

If you forget your IP Messaging login password, IP Messaging can e-mail you a temporary password. This feature must be configured by your administrator. If you enter the required information and the system responds with

No Email for User, your administrator has not

configured the password replacement feature.

To retrieve a temporary IP Messaging password:

1 Access the IP Messaging web interface as described in “Accessing the

Web Provisioning Interface”.

2 When the IP Messaging Login dialog box appears (Figure 2), click the

Forgot Your Password? link.

The IP Messaging Forgot Your Password dialog box appears.

Accessing the Web Provisioning Interface 17

Figure 3 IP Messaging Forgot Your Password Dialog Box

3 Enter your mailbox number (or username) in the User Name or Phone

Number field.

4 Enter any 4-digit number in the Enter 4-digit Confirmation Code field.

Remember this number as you will be required to reenter it later.

5 Click Submit.

IP Messaging displays the Login dialog box again (Figure 2).

IP Messaging generates a temporary password and e-mails it to you at the e-mail address configured by your administrator. The Subject: line of the e-mail message is

Forgot Password.

6 Enter your mailbox number (or username) in the User Name or Phone

Number field.

7 Enter the temporary password in the Password field.

8 Click Submit. IP Messaging displays a screen that prompts you to change

your temporary password. Your mailbox number (or username) is already entered.

Figure 4 IP Messaging Change Password Screen

18 CHAPTER 1: GETTING STARTED

9 Enter the 4-digit number specified in step 4 in the Enter The Confirmation

Code text box.

10 Enter and confirm a new password.

11 Click Submit. IP Messaging changes your password and logs you into the

IP Messaging Web Provisioning interface.

The password used to access the IP Messaging Web Provisioning interface is also the password you use to access your mailbox through your telephone. If you use the password replacement feature described above, you must enter the new password in response to the telephone voice prompt to access messages.

SETTING UP MESSAGING FEATURES

This chapter covers these topics:

■ Using the TUI Setup Options Menu

■ Using the Web Provisioning Interface

Features that are supported only on VCX systems are noted throughout this User Guide.

Using the TUI Setup Options Menu

Use the Setup Options menu to set up IP Messaging (IPM) features such as personal greetings, distribution list options, delivery report configuration, and MWI notification. To access the Setup Options menu, log onto the Telephone User Interface (TUI) (see

Telephone User Interface” ).

The following setup options are available through the TUI:

■ Mailbox Setup and Greetings

■ Notification

■ Personal Address Book

■ Incoming Call Options

■ Distribution List

■ Message On Demand

■ Delivery Reports

■ Multiuser Mailbox

■ Mailbox Number Prompt

Some features must be enabled by your administrator. If disabled, you will not hear a voice prompt for that feature.

“Accessing the

20 CHAPTER 2: SETTING UP MESSAGING FEATURES

Mailbox Setup and

Greetings

This section describes the Mailbox Setup and Greeting options when [9] is selected from the Setup Options menu.

Changing Your Password

To change your password:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [1].

3 From the Mailbox Setup and Greetings menu, press [1].

4 Enter a new password and then press [#].

5 Enter your new password again and then press [#]. The voice prompt

confirms that your password has been changed.

Setting up Greetings

To set up Greetings:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [1].

3 From the Mailbox Setup and Greetings menu, press [2].

4 Follow the voice prompts to record, review, rerecord, or delete a normal,

busy, or extended absence greeting.

Scheduled Personal Greetings

To access the Scheduled Personal Greetings menu:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [1].

3 From the Mailbox Setup and Greetings menu, press [3].

4 Follow the prompts to record, review, re-record, delete, and override

greetings and to review and modify greeting schedules.

Name Announcement

To access the Name Announcement menu:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [1].

3 From the Mailbox Setup and Greetings menu, press [4].

Using the TUI Setup Options Menu 21

The system prompts you to record your name.

4 Follow the prompts to record and review your name announcement and

then to accept, replay, rerecord, or cancel the recording.

Change Review Options

To set up what you hear as you review messages:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [1].

3 From the Mailbox Setup and Greetings menu, press [6].

4 Follow the prompts to enable or disable:

■ Hearing the date and time of a message

■ Hearing sender information

■ Attaching the original message when you reply to a message

Print Options

To set printing options:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [1].

3 From the Mailbox Setup and Greetings menu, press [9].

4 Follow the prompts to:

Facsimile is supported only on the VCX system.

■ Change your primary fax number.

■ Turn cover sheets ON or OFF.

■ Change your primary voice number.

■ Configure voice, fax, e-mail auto-delivery.

Notification Use this option to toggle notification on or off. This applies when new

messages arrive in your mailbox.

1 From the Main menu, press [9].

2 From the Setup Options menu, press [2].

3 To turn notification OFF if it is ON or to turn it ON if it is OFF, press [2].

Leave Notification turned ON if you are an NBX subscriber.

22 CHAPTER 2: SETTING UP MESSAGING FEATURES

Personal Address

Book

To access the Personal Address Book (PAB) menu:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [3].

3 To hear a summary of this feature, press [0].

This feature only shows up on the TUI if the administrator has enabled it.

Adding New Entries

To add new entries:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [3].

3 From the Address Book menu, press [2].

4 Follow the prompts to:

■ Record, accept, replay, or rerecord a name tag for the address

book.

■ Enter a numeric key to use to access the address book.

Facsimile is supported only on the VCX system.

■ Enter a voice mail number, home phone number, work phone

number, personal mobile number, work mobile number, personal

fax number, work fax number, pager number, and work pager

number.

Reviewing, Modifying, and Deleting Entries

To review, modify, or delete address book entries:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [3].

3 From the Address Book menu, press [1].

4 Follow the prompts to review, modify, or delete an entry.

Using the TUI Setup Options Menu 23

Incoming Call Options Use the this option to toggle the Call-back Number feature on or off.

When this feature is turned on, the system prompts callers who leave a message to leave a call-back number.

1 From the Main menu, press [9].

2 From the Setup Options menu, press [4].

3 To turn the Call-back feature OFF if it is ON or to turn it ON if it is OFF,

press [4].

Distribution List To access the Distribution List Options menu:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [5].

3 To hear a summary of this feature, press [0].

Creating a List

To create a list:

1 From the Distribution List menu, press [1].

2 Follow the voice prompts to:

■ Name the list

■ Record and accept a voice tag

■ Add a destination number

The system prompts you to enter a destination number or allows you to search the subscriber directory.

Destinations can include mailbox numbers, telephone numbers, and VPIM destination addresses.

The Voice Profile for Internet Mail (VPIM) is a protocol that allows subscribers to exchange messages between different voice mail systems. By entering VPIM destinations in a distribution list, subscribers in different locations can be members of a group distribution list that spans multiple sites.

The VPIM option appears only if configured by your administrator.

For VPIM addresses, use the format <prefix><mailbox_number>. For example, if the VPIM destination prefix is 888 and mailbox number is 1234, you would enter 8881234.

24 CHAPTER 2: SETTING UP MESSAGING FEATURES

Modifying a List

To modify a list:

1 From the Distribution List menu, press [2].

2 Follow the voice prompts to:

■ Select the list

■ Make changes to the list

■ Review and accept the changes

■ Enter a destination number

Deleting a List

To delete a list:

1 From the Distribution List menu, press [3].

2 Follow the voice prompts to select and delete the list.

Reviewing a List

To review a list:

1 From the Distribution List menu, press [4].

2 Follow the voice prompts to select and review the list.

Message On Demand Use the TUI to access and use the Message on Demand feature to create

a menu of options for callers to use to hear prerecorded messages.

Only one of the following features can be mapped to key [6]: Message on Demand, Auto-attendant, or Voice Form Mailbox. Before you can use the Message on Demand feature, it must be enabled and associated with key [6] on the Setup Options menu by your administrator.

To access the Message on Demand menu:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [6].

3 To hear a summary of this feature, press [0].

Using the TUI Setup Options Menu 25

Creating a New Message on Demand

To create a new Message on Demand:

1 From the Message on Demand menu, press [1].

2 Follow the prompts to record a new menu, replay it, rerecord it, accept it,

and assign it a numeric key.

Modifying a Message on Demand

To modify an existing Message on Demand:

1 From the Message on Demand menu, press [2].

2 Follow the prompts to modify a menu tree, rerecord a menu prompt,

assign a key function, or delete a menu tree.

Deleting a Message on Demand

To delete a Message on Demand:

1 From the Message on Demand menu, press [3].

2 Follow the prompts to delete a Message on Demand.

Auto-attendant

Use the Auto-attendant feature to add sub-nodes, record prompts and messages, select messages from the mailbox, and record a voice tag for fax messages.

Only one of the following features can be mapped to key [6]: Message on Demand, Auto-attendant, or Voice Form Mailbox. Before you use the Auto-attendant feature, it must be enabled and associated with key [6] on the Setup Options menu by your administrator.

Modifying Menus To modify an existing menu in the Auto-attendant setup:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [6].

3 Follow the prompts to record, replay, rerecord and accept prompts, and

to assign specific keys to a menu or message.

26 CHAPTER 2: SETTING UP MESSAGING FEATURES

Voice Form Mailbox

Use the Voice Form Mailbox feature to use two special classes of mailboxes to handle interactive voice forms: Form Mailbox and Transcription Mailbox. A mailbox can be a Form Mailbox or a Transcription Mailbox, but not both.

Only one of the following features can be mapped to key [6]: Message on Demand, Auto-attendant, or Voice Form Mailbox. Before you can use the Voice Form Mailbox feature, it must be enabled and associated with key [6] on the Setup Options menu by your administrator.

Form Mailbox The Form Mailbox is a special mailbox that contains a custom message for a caller. Use it to create and modify forms and to collect data from users.

Access the Form Mailbox through the Personal Greeting menu which allows the caller to select a form to fill out. The Form Mailbox has a special administration function for creating, reviewing, and modifying forms, similar to the Message On Demand function.

Transcription Mailbox The Transcription Mailbox is a special mailbox that contains the caller response to the message received by the caller from the Form Mailbox. Use it to retrieve messages from a Forms mailbox to be transcribed to text.

The Transcription Mailbox has a review messages function that prompts you to enter a Form Mailbox from which to retrieve messages. Then, you can move back and forth through a Form message one response at a time.

Specifications The specifications for the Forms Mailbox are:

■ The maximum number of questions for each form is 50.

■ The total recording time is 10 minutes for all answers on a form.

■ When you retrieve a Form message, the system copies it into the

Transcription Mailbox and puts it in the deleted queue in the Forms Mailbox.

■ IP Messaging accepts numerical data through DTMF.

■ You can enter a form only through its root mode.

■ The system automatically saves a message even if it is not finished.

Using the TUI Setup Options Menu 27

Managing Forms To use the Voice Form Mailbox feature:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [6].

3 Follow the prompts to:

■ Record and accept a Form greeting or title

■ Replay or rerecord a greeting

■ Create, modify, or delete a Form

Delivery Reports This section describes how to configure the Delivery Reports option. This

option provides:

■ Voice message, fax, and e-mail delivery reports

■ Confirmation that a message is accepted or received by the system

■ When a message is sent to a recipient

■ When a message is delivered

■ Whether delivery is successful or in-progress

To configure delivery reports:

1 From the Main menu, press [9].

2 From the Setup Options menu, press [7].

3 To review your current delivery report configuration, press [1].

The voice prompt lists your current personal default and system default settings for the Delivery Reports.

4 To customize your delivery report configuration, press [2] and follow the

prompts.

Multiuser Mailbox This feature enables you to access a main mailbox and up to

sub-mailboxes by using the same number. The features of the

999 Multiuser Mailbox are:

■ Send messages to other mailboxes in the same mailbox by entering

the sub-mailbox number as the send destination

■ Include sub-mailboxes as destinations in the distribution lists

■ Forward messages automatically from the main mailbox to each active

sub-mailbox with the Auto-forward function

28 CHAPTER 2: SETTING UP MESSAGING FEATURES

To set up a Multiuser Mailbox:

1 From the Main menu, press [9].

2 From the Setup options menu, press [8].

3 Follow the prompts to:

■ Create sub-mailboxes

■ Disable active sub-mailboxes

■ Toggle a new message announcement on or off

Mailbox Number

Prompt

Using the Web Provisioning Interface

Use this feature to toggle the mailbox number prompt on or off.

1 From the Main menu, press [9].

2 From the Setup options menu, press [9].

3 To turn the Mailbox prompt OFF if it is ON or to turn it ON if it is OFF,

press [9].

You can use the IP Messaging Web Provisioning interface to manage messaging options through a web browser.

The following setup options are available through the web provisioning interface:

■ Main Menu

■ Mailbox Preferences

■ Scheduled Greetings

■ Notification Filters

■ Notification Procedures

■ Notification Schedule

■ Personal Address Book

■ Distribution Lists

■ External E-mail

■ Family Mailboxes

■ Delivery Options

■ Logout

Using the Web Provisioning Interface 29

Main Menu Log into IP Web provisioning (see “Accessing the Web Provisioning

Interface”).

The Message Information screen (Figure 5

) appears with the Main Menu on the left-hand side of the screen. The Main menu is available from all screens and shows all possible menu options.

Some menu options such as Find Me Follow Me appear only if your administrator has enabled that feature.

Figure 5 Main Menu on the Web Interface

30 CHAPTER 2: SETTING UP MESSAGING FEATURES

Mailbox Preferences To edit mailbox settings, use the Mailbox Preferences option.

1 Select Mailbox Preferences from the Main menu. The Mailbox

Preferences screen appears (

Figure 6 Mailbox Preferences Screen

Figure 6).

2 To change your password:

a Type a new password in the Change Password field.

b Type the new password in the Confirm Password field.

c Click Save.

3 If required, enter an operator extension number to be associated with

your mailbox.

4 Set your mailbox Auto Login feature to ON (so that you do not have to

enter your password) or to OFF (so that you must enter your password).

5 Set the Prompt for your Mailbox Number to ON or OFF.

6 The Virtual Calling Card is a service that allows you to make outgoing

calls from your mailbox. The Time Left field display the remaining virtual calling card minutes (enabled Maximum Time minus used minutes).This feature is configured by your administrator.

Using the Web Provisioning Interface 31

7 Enter or change your E-mail address in the Email Address field. This field

is optional.

By default, IP Messaging constructs an e-mail address using a subscriber’s mailbox number as the username. For example, for mailbox number 1000, the e-mail address would be 1000@<IPM_hostname>.<DNS_domain> (or 1000@<IPM_IPaddress>).

The Email Address field allows you to assign a more meaningful username. This is useful because IP Messaging uses the value configured in the Email Address field when constructing the From: field for e-mail retrieved by an e-mail client.

An e-mail address entered in the Email Address field to identify a mailbox must be unique on that IP Messaging server. Two mailboxes on the same IP Messaging server cannot share an e-mail address.

8 From the drop-down list, select the order in which New, Saved, and

E-mail messages are stored in your mailbox. The options are First In First Out (FIFO) or Last In First Out (LIFO).

9 From the Message Send Order drop-down list (Figure 7), select the

order in which TUI commands send a message from your mailbox

Figure 7 Message Send Order

10 Set the FMFM (Find Me Follow Me) Call Intercept option to ON or OFF.

When you enable FMFM Call Intercept, IP Messaging requests identification information from the calling party. When the calling party provides the information, IP Messaging uses your configured FMFM settings and tries to reach you. If contact is made, IP Messaging presents the calling party information and prompts you to accept or reject the call. If you cannot be reached, IP Messaging routes the call to your call coverage point (by default, your voice mailbox).

The call screening option functions as part of the FMFM feature. If your administrator has not enabled FMFM, the FMFM Call Intercept option setting has no effect.

11 Click Save to save your settings.

32 CHAPTER 2: SETTING UP MESSAGING FEATURES

Scheduled Greetings To set the time or day for your greetings:

1 From the Main menu, click Scheduled Greetings. The Schedule

Greetings screen appears (

■ If there is no recorded greeting, this message appears in the Greeting

Figure 8).

Number text box: “No Greetings Recorded”. Record greetings through the TUI.

■ You cannot schedule the default greeting because it is the first

greeting recorded for the mailbox and must act as a default setting.

■ You must set up additional greetings through the TUI before

scheduling them through Web provisioning.

Figure 8 Scheduled Greetings Screen

2 To set up a new daily greeting schedule:

a Select the start and end time or select YES from the All Day

drop-down list.

b Select the day of the week or Everyday from the Day Of Week

drop-down list.

c Select the Greeting from the Greeting Number drop-down list.

The default greeting does not appear on the drop-down list.

d Click Add New.

Using the Web Provisioning Interface 33

3 To schedule a greeting by date:

a Select the start and end time or select YES from the All Day

drop-down list.

b Select the Greeting from the Greeting Number drop-down list.

The default greeting does not appear on the drop-down list.

c Select the month, day, and year for the greeting to begin from the

Month, Day, and Year drop-down lists.

d You can set the Start Time and End Time for any day of the year

starting from today’s date through the next 4

years.

e Click Add New.

Notification The Notification option enables you to set the medium that the system

will use to notify users when messages are deposited into or retrieved from their mailboxes. IP Messaging supports many notification methods, including NBX MWI (Message Waiting Indication) Voice, E-mail, Socket Connection (SIP Notify), Auto-Forward, and Pager notification methods.

You must perform three general steps to set up a notification method:

1 Create a notification filter.

2 Create a notification procedure by assigning a filter to a notification

method.

3 Enable a notification schedule for a filter, which automatically assigns the

schedule to any method that uses the filter.

These tasks are described in the next three sections.

The three Notification options appear on the Mailbox Options menu only if your administrator has enabled notification for your mailbox.

34 CHAPTER 2: SETTING UP MESSAGING FEATURES

Notification Filters

To create a Notification Filter:

1 From the Main menu, click Notification Filters. The Notification Filter

screen appears (

Figure 9 Notification Filter Screen

In Figure 9, no filters have been created. Your administrator may have preconfigured notification filters, in which case they will be listed on this screen.

2 Click Add New to create a Notification Filter. The Add Filters screen

appears (

Figure 10).

Figure 9).

Figure 10 Add Notification Filter Screen

3 Enter a string in the Name field to identify the filter.

4 Click the Status drop-down list to enable (Active) or disable (Inactive) the

filter. By default, a filter is created in the Active state, but you can disable a filter at any time.

Using the Web Provisioning Interface 35

5 Click the Message Type drop-down list and select whether this filter will

apply to all messages (the default), to messages marked normal, or to messages marked urgent.

6 Enter values in the Sender, Recipient, Media, and Subject fields as

required. The entered values are applied according to the selected Operator to restrict message notification according to the specified values. The Operator options function as follows:

■ Field is empty (null value) and corresponding Operator is ALL — No

filtration. For example, if the Sender field is empty and Sender Operator is ALL, messages from any sender result in user notification.

■ Field has a value and corresponding Operator is == — Messages

must include the specified field value for user notification to occur. For example, if the Subject field value is “Status report” and the Subject Operator is ==, only messages that include the string “Status report” in the subject line result in user notification.

■ Field has a value and corresponding Operator is <> — Messages with

the specified field value are ignored. For example, if the Media field value is Fax and the Media Operator is <>, all message types except faxes result in user notification.

7 Click Save.

Notification Procedures

To create a Notification procedure:

1 From the Main menu, click Notification Procedures. The Notification

Procedure screen appears (

Figure 11 Notification Procedures Screen

Figure 11).

2 Click Add New.

Click Edit to edit an existing procedure or click Delete to delete an existing procedure. The Add Notification Procedure screen appears

Figure 12).

(

36 CHAPTER 2: SETTING UP MESSAGING FEATURES

Figure 12 Add Notification Procedures Screen

3 Enter a name for the procedure in the Procedure Name field.

4 Select Enabled from the Status drop-down list.

5 Select the Notification Filter to use from the Filter drop-down list.

6 Enter the number of times IP Messaging will attempt to send the message

notification in the Tri es text box.

7 Enter the time in seconds that IP Messaging will wait between

notification attempts in the Interval text box.

8 Enable (On) or disable (Off) in the Queue selection box.

■ If enabled and the system receives a notification outside its configured

schedule, the notification is queued until the schedule becomes active again.

■ If disabled and the system receives a notification outside its configured

schedule, the notification is not queued and is not delivered

9 The Chain selection box allows you to select and link another notification

procedure to the one you are configuring. The linked procedure is executed if the current procedure fails. If you do not want to link procedures, accept the defalut value of None.

10 Select the notification method in the Typ e field. The method you select

determines the remaining fields on the screen. The following examples describe the fields you see in you select Voice (the default), E-mail,

Using the Web Provisioning Interface 37

Auto-Forward, Pager, Inband MWI, Blind Notify, and NBX MWI from

the drop-down list.

■ If you select Voice:

a Enter a phone number in the Phone Number field.

b Click Save.

■ If you select Email:

a Enter an e-mail address in the Email Address field.

The Template File field allows you to specify a file that contains e-mail customization information for items such as the e-mail headers. This feature is not supported in this release.

b Click Save.

■ If you select Auto-Forward:

a Enter an e-mail address in the Email Address field.

b Click Save.

■ If you select Pager:

a Enter a pager number in the Pager Number field.

b Enter a pager template file name in the Pager Template field.

c Enter a pager PIN number in the Pager PIN field.

d Click Save.

38 CHAPTER 2: SETTING UP MESSAGING FEATURES

■ If you select Inband MWI:

a Enter a phone number in the Phone Number field.

b Enter an On code in the On Code field.

c Enter an Off code in the Off Code field.

d Enter a prefix in the Prefix field.

e Click Save.

■ If you select Blind Notify:

a Enter a PID Name in the PID Name field.

b Enter a PID User ID in the PID User ID field.

c Click Save.

■ If you select NBX MWI:

a Enter a phone number in the NBX Extension field.

b Select a server from the NBX Server drop-down list.

c Enter a password in the Password field.

d Click Save.

Using the Web Provisioning Interface 39

Notification Schedule

To create a Notification schedule:

1 From the Main menu, click Notification Schedule. The Notification

Schedule screen appears (

Figure 13 Notification Schedule Screen

Figure 13).

2 Select a Notification Filter from the drop-down list.

3 The Notification Schedule screen allows you to create one or more

schedules for a filter and then enable one of them.

40 CHAPTER 2: SETTING UP MESSAGING FEATURES

You have three scheduling options:

Schedule Daily Notification — This section allows you to schedule filter operation (message notification) for a time range and either one particular day or every day of the week regardless of the date.

4 To schedule a notification for a particular day of the week:

a Select a start and end time, or select YES from the All Day

drop-down list.

b Select the day of the week the notification will be sent from the Day

Of Week drop-down lists, or select Everyday.

c Click Save Schedule.

Schedule Notification By Date — This section allows you to schedule

filter operation (message notification) for a particular date.

5 To schedule a notification by date:

a Select a start and end time, or select YES from the All Day

drop-down list.

b Select the month, day, and year the notification will be sent from the

Month, Day, and Year drop-down lists.

c Click Save Schedule.

Schedule Notification By Range — This section allows you to schedule

filter operation (message notification) between a range of dates.

6 To schedule a notification by date range:

a Select a start and end time, or select YES from the All Day

drop-down list.

b Select the month, day, and year the filter will become operational

from the Start Date drop-down lists. Select the month, day, and year the filter will cease to be operational from the End Date drop-down lists.

c Click Save Schedule.

You can create schedules for any existing notification filter by repeating steps 2 through 6. Each saved schedule is listed in the top section (titled Select a Notification Filter to Schedule). To enable a notification schedule, click the check box next to the schedule description. By default, schedules are created in a disabled state.

Using the Web Provisioning Interface 41

Personal Address

Book

To access your personal address book and to add, edit, and delete entries:

1 From the Main menu, select Personal Address Book. The Personal

Address Book screen appears (

Figure 14 Personal Address Book

Figure 14).

2 To add a new entry to your personal address book, click Add New. The

Personal Address Book entry screen appears (

Figure 15).

42 CHAPTER 2: SETTING UP MESSAGING FEATURES

Figure 15 Fields on the Personal Address Book Screen

3 Enter data in the Required Fields section.

4 Enter data in the General Information and Work Information

sections.

5 Click Save. The Personal Address Book Edit screen appears (Figure 16).

Using the Web Provisioning Interface 43

Figure 16 Personal Address Book Edit Screen

6 To delete an entry, select it from the drop-down list and then click

Delete.

7 To display address book entries, click View.

8 To add more entries, click Add New.

Distribution Lists Use the Distribution Lists option to create distribution lists:

1 From the Main menu, click Distribution Lists. The Distribution Lists

Screen appears (

Figure 17 Distribution List Screen

Figure 17).

2 To create a new distribution list:

a Type the name of the list (a number between 1 and 9999) in the New

List text box and then click Create New List. The Create New Entry

screen appears (

Figure 18 Distribution List Entry Screen

Figure 18).

44 CHAPTER 2: SETTING UP MESSAGING FEATURES

b Type an entry into the New Entry text box.

c Select the type of entry from the drop-down list:

■ List — Another distribution list number

■ Mailbox Entry —The mailbox number of a subscriber

■ Phone Number —The phone number of a subscriber

■ E-mail —The e-mail address of a subscriber

■ VPIM — Indicates the entry is the Voice Profile for Internet Mail

(VPIM) destination address of a subscriber. Use the format <prefix><mailbox_number>. For example, if the VPIM destination prefix is 888 and mailbox number is 1234, you would enter 8881234 in the New Entry text box.

VPIM is a protocol that allows subscribers to exchange messages between different voice mail systems. By entering VPIM destinations in a distribution list, subscribers in different locations can be members of a group distribution list that spans multiple sites.

The VPIM option appears only if configured by your administrator.

d Click Create New Entry. The system confirms the new entry

Figure 19)

(

Figure 19 New Entry Confirmation Screen

e Repeat steps b, c, and d to add more new entries.

f Click View All Lists. The Distribution List Edit screen appears

Figure 20).

(

Using the Web Provisioning Interface 45

Figure 20 Distribution List Edit Screen

3 To display and edit a distribution list, select it from the drop-down list and

then click View/Edit.

4 To delete a distribution list, select it and then click Delete List. The

system confirms the deletion.

External E-mail Use the External E-mail feature to add external e-mail servers to your IP

Messaging system.

The External Email option appears on the Main menu only if your administrator has enabled this feature.

1 Click External E-mail on the Mailbox Options menu. The External E-mail

screen appears (

Figure 21 External E-mail Setup

Figure 21).

2 Click Add New to add external e-mail servers to a mailbox. The Add New

External E-mail screen appears (

Figure 22).

46 CHAPTER 2: SETTING UP MESSAGING FEATURES

Figure 22 Add New External E-mail

3 Enter a name to identify this external e-mail session in the Account

Name field. For example, you could enter POP3-Home.

4 Enter the external e-mail address that you want to link to in the Email

Address field.

5 Enter the name of the server if the system has a Domain Name Server

(DNS) in the Server field. If DNS is not available, enter the IP address of the mail server.

6 Enter the user name of the e-mail account on the server in the

Username field.

7 Enter your password in the Password field. Re-enter your password in

the Confirm Password field.

If you change your password in the external e-mail account after setting the password here, then the two passwords will not match. If this situation occurs, the IP Messaging server will send a message to your external e-mail account about the incorrect password, reminding you to change your password here so it matches the external account.

Using the Web Provisioning Interface 47

8 Enter a time interval in minutes in the Poll Interval field. This is the

amount of time that IP Messaging waits before retrieving e-mail messages from (or updating messages to) this remote e-mail server.

9 Select POP3 or IMAP from the Protocol drop-down list.

10 Check Delete From Server to delete the e-mail message from the

remote e-mail server when messages are deleted in your IP Messaging mailbox.

Delete From Server can’t be enabled if Synchronize is ON.

11 Click Save.

E-mail Fields Requiring Administrative Configuration

The remaining fields must be configured by an IP Messaging system administrator or are for information only:

■ Poll at Login — This enabled feature retrieves e-mail messages from

this remote e-mail server every time you log in through the IP Messaging Graphic User Interface (GUI) or the TUI.

■ Synchronize — This enabled feature synchronizes your external

e-mail with your IP message store.

Synchronization ensures that voice, e-mail, and fax messages are synchronized between the IP Messaging mailbox and your external e-mail account. If a second external account is enabled, the IP Messaging mailbox can send messages to the second account, but the second account cannot send messages back to the IP Messaging mailbox. In other words, if the first external account has Synchronize turned ON, then it cannot be enabled for the second external account.

When synchronization is first enabled for an external e-mail account, messages that already exist in the external e-mail account are not synchronized with the IP Messaging store. New messages that arrive after synchronization is enabled will be synchronized.

■ Account Validated — This field displays NO before External E-mail

has been configured. Once the IP Messaging system has successfully connected to your external e-mail account, Account Validated changes to YES.

■ Vmail Only — This enabled feature turns ON partial (one-way)

synchronization with an external e-mail account.

48 CHAPTER 2: SETTING UP MESSAGING FEATURES

Voicemail messages on the IP Messaging server are synchronized with your external email account. For example, if messages are saved on the IP Messaging server, they are also marked as saved on your external email account.

Conversely, external e-mail account messages are NOT synchronized with the IP Messaging server. If new messages are received by your external email account, they are ignored by the IP Messaging server and cannot be reviewed through the TUI.

Family Mailboxes Use the Family (or Multiuser) Mailboxes option to create sub-mailboxes

under a main mailbox that can be used by a group. For example, members of a family can populate sub-mailboxes as branches off the main mailbox.

The administrator must enable multi-user mailboxes in Appmon before Family Mailboxes will appear as a menu option.

1 From the Main menu, select Family Mailboxes. The Family Mailboxes

Main screen appears (

Figure 23).

Figure 23 Family Mailboxes

2 Enter a number in the field or leave it blank. If you leave it blank, IP

Messaging assigns the next available family mailbox number.

3 Click Add Mailbox.

Figure 24 shows the new family mailbox 631101_1 under

mailbox 631101.

Using the Web Provisioning Interface 49

Figure 24 Add Family Mailbox

4 To add another family mailbox, click Add Mailbox again.

5 To reset all passwords for all mailboxes, click Reset All Passwords.

6 To reset a password for one specific mailbox, click Reset Password.

7 On the next screen, select a family mailbox and type the new password.

8 Type the new password again to confirm.

9 Click Save.

50 CHAPTER 2: SETTING UP MESSAGING FEATURES

Delivery Options Use the Delivery Options feature to set up how you want your messages

delivered to you.

1 From the Main menu, click Delivery Options. The Auto Delivery screen

appears (

Figure 25 Auto-delivery Screen

Figure 25).

Facsimile and External Email are supported only on the VCX system.

Using the Web Provisioning Interface 51

2 Type information in the text fields or select from the drop-down lists.

Maximum Retries — Specifies the maximum number of times IP

Messaging attempts to deliver a voice or fax message before declaring the delivery unsuccessful.

Retry Interval (Seconds) — Specifies the time in seconds between delivery attempts.

Voice Auto Delivery — Specifies that voice messages are automatically delivered to the voice mailbox number entered in the Voice Number field. Voice messages will also be sent to your mailbox.

Fax AutoDelivery — Specifies that fax messages are automatically delivered to the fax number entered in the Fax Number field. Fax messages will also be sent to your mailbox.

Email Auto Delivery — Specifies that e-mail messages are automatically delivered to the e-mail address entered in the Email Address field. E-mail messages will also be sent to your mailbox.

CNG Tone — Enabling this option turns on the automatic detection of a fax send tone (Comfort Noise Generator), therefore allowing receipt of the fax.

Line Turnaround — Enabling this option turns on detection of a fax receive tone, enabling sending of faxes that have not already been sent to be printed.

After Delivery — Specifies the action taken on auto-delivered messages. The options are:

Leave New — A voice message will be delivered to the voice number listed on the Delivery Options screen and placed in the new messages folder.

Save — A voice message will be delivered to the voice number listed on the Delivery Options screen and placed in the saved message folder.

Delete — A voice message will be delivered to the voice number listed on the Delivery Options screen and placed in the deleted messages folder.

Digits Allowed — Specifies the maximum number of digits allowed for either the voice or fax Auto Delivery number for any outbound dial.

Voice Number — Specifies the number to which voice messages are sent.

Fax Number — Specifies the number to which fax messages are sent.

52 CHAPTER 2: SETTING UP MESSAGING FEATURES

Email Address — Specifies the e-mail address to which e-mail messages

are sent.

Line Group — Designates a specific line or lines to which messages are sent.

Urgent Voice Msg Only — Enables the auto delivery feature only for the messages marked urgent.

3 Enter text in the Cover Sheet field, if required.

4 Enter text in the Forward Insertion Text field, if required.

5 Click Save.

Logout To log out of the system, from the Main menu, click Logout. The web

interface Main menu appears with this message:

You Have Been Logged Out.

USING MESSAGING FEATURES

This chapter covers the following topics:

■ Overview

■ Listening to Messages

■ Replying to and Forwarding Messages

■ Sending Messages

■ Placing a Call

■ Using Call Monitor

■ Using an E-Mail Application to Review Messages

■ Using Find Me Follow Me

Some features must be enabled by your administrator. If disabled, you will not hear a voice prompt for that feature.

Features that are supported only on VCX systems are noted throughout this User Guide.

Overview This chapter describes how to use IP Messaging features. These features

allow you to listen to and send messages and place outside calls (if enabled by your administrator).

There are three ways to access IP Messaging messages and information about those messages:

Facsimile and External Email are supported only on VCX systems.

■ You can use the Telephone User Interface (TUI) on your telephone to

listen to new or saved messages in your mailbox. These messages include voice, e-mail, and fax notification. You can also make calls to external numbers if this feature has been enabled by your administrator. These topics are discussed in this chapter.

54 CHAPTER 3: USING MESSAGING FEATURES

■ You can use the IP Messaging Web Provisioning interface to view

information about messages in your mailbox. You can view the number of new and saved messages of each message type as well as the number of unreviewed and urgent messages. See

■ You can use a third-party application such as Microsoft Outlook to

access messages in your mailbox. See

Review Messages”. You can also synchronize a third-party e-mail

application so it mirrors the messages in your voice mailbox.

“Main Menu”.

“Using an E-Mail Application to

Listening to Messages

Replying to and Forwarding Messages

To listen to messages:

1 From the Main menu, press [1].

2 To hear a summary of this menu, press [0].

3 Follow the prompts to listen to new, saved, or deleted messages.

4 Follow the prompts to review, save, delete, reply to, forward (with and

without a recorded comment), replay, pause, fast forward, or skip the message.

External Email is supported only on the VCX system.

If the message you are reviewing is an e-mail message, you listen to the text component of the message (if Text-To-Speech is enabled on your system) or print the message as a fax.

5 To hear message options, press [5].

6 Follow the prompts to return to the previous message or to get message

information

If a caller leaves a voice message, you can reply to that caller by either sending a voice message or returning the call.

■ To reply by sending a voice message to the caller’s mailbox, the caller

must be an internal caller on the same site or, in a multi-site environment, an internal caller at another company site.

■ To reply by placing a return call, the caller can be at the same site, at a

different site within the company, or an external caller.

IP Messaging stores the calling party's number when a message is left in a subscriber mailbox, and uses this number to return a call. Note

Replying to and Forwarding Messages 55

that your calling system may be configured to prevent calls to external parties. Ask your administrator for the calling rules at your site.

To reply to a voice message by sending a voice message to the caller’s mailbox:

1 After listening to the message, press [4] to select the Reply To option.

2 Press [1] to select the Send Message option.

3 Follow the prompts to record and send your reply message.

To reply to a voice message by placing a return call:

1 After listening to the message, press [4] to select the Reply To option.

2 Press [2] to select the Place a Call option.

3 Follow the prompts to place the call.

If a caller leaves a voice message, you can forward that message to one or more mailboxes. The destination mailbox (or mailboxes) can be at your site or, in a multi-site environment, mailboxes at another location in your company.

To forward a voice message to another user’s mailbox:

1 After listening to the message, press [6] to select the Forward Message

option.

2 Enter the destination number followed by [#].

You can also locate a user through a directory search by pressing [0] [#] and following the prompts. In a multi-site environment, your administrator must configure each site to recognize the directories on other sites. If this has not been done, a directory search will list local users only. In this case, you must enter the destination number to forward a message to a user at another site.

3 Repeat step 2 to enter more destinations. When you are finished, press

[#].

4 To send the message immediately, press [#]. To send the message with an

attached comment, wait for the prompt.

56 CHAPTER 3: USING MESSAGING FEATURES

Sending Messages To send messages:

1 From the Main menu, press [2].

2 Follow the prompts to specify a destination. You can:

■ Enter a destination number.

■ Enter the first few letters of a subscriber’s last name to locate the

subscriber in the mailbox directory or you Personal Address Book.

■ Enter a distribution list identifier.

3 Follow the prompts to record the message.

4 After recording the message follow the prompts to:

a Review the message

b Erase and rerecord the message

c Append to the message

d Replay the last 10 seconds of the message

e Pause the message during playback

Using Delivery

Reports

f Fast forward 10 seconds of the message

5 Follow the prompts to send the message:

a Mark the message as urgent

b Mark the message as private

Marking a message as urgent moves it to the first position in the message queue; marking it as private prevents the recipient from forwarding it.

c Send the message at a later time (future delivery)

d Generate a delivery report (see “Using Delivery Reports”).

e Disable notification

6 To hear a summary of the sending messages feature, press [0].

The Delivery Reports feature confirms that a message has been accepted or received by the system, when it is sent to a recipient, when it is delivered, whether delivery failed or is still in-progress. This feature confirms the message delivery with the time and the date.

You can also use this feature from the Main menu (by pressing [4]) but only when you have sent a message with a Delivery Report Option.

Placing a Call 57

Using the E-mail

Use the E-mail menu to manage e-mail messages:

1 From the Main menu, press [5].

External Email is supported only on the VCX system.

2 Follow the prompts to:

■ Listen to the text of an e-mail message

■ Print an e-mail message to a fax printer

■ Save an e-mail message as voice mail

■ Delete the message

■ Hear header information such as the name, title, or company of the

sender

■ Fast forward a few seconds of the message

■ Rewind a few seconds of the message

■ Pause the message playback

■ Skip forward in the message

Placing a Call You can place a call from the voice mail menu.

The administrator can configure calling restrictions for some, one, or all the phones at a site. These restrictions may limit the outbound calls a phone can make and apply to calls made within the IP Messaging voice mail menu. Ask your administrator if any calling restrictions have been implemented on your phone system.

1 Press MSG on your phone and then enter your mailbox number and

password.

2 From the Main menu, press [6].

3 Follow the prompts to enter a phone number and make the call.

4 To cancel the call before it is connected and return to the Main menu,

press [99] or to end the call when you are finished your conversation and return to the Main menu, press [99].

58 CHAPTER 3: USING MESSAGING FEATURES

Using Call Monitor The Call Monitor feature allows you to listen to incoming voicemail

messages as they are recorded (a one-way bridge), interrupt the voicemail message and speak directly to the caller (a two-way bridge), or return to your voicemail session. You must be logged into your mailbox through the TUI.

Call Monitor must be enabled by the IP Messaging System Administrator.

How it Works Call Monitor events are initiated by the conditions listed above. When an

event is generated, you will hear the following sequence:

“Beep, beep, beep. Someone is leaving you a message. To listen, press 9,1. To connect, press 9,2. To continue in your mailbox, press 9,9.”

■ Press [9,1] to initiate a one-way bridge that allows you to listen to the

caller leaving a message. [9,2] and [9,9] are also available in this state.

■ Press [9,2] to connect to the caller with a two-way bridge and

interrupt the message in progress. If the interrupted message is long enough, it will be delivered to your mailbox. The caller will hear a single beep when the connection is made to let them know that the message has been interrupted.

Using an E-Mail Application to Review Messages

■ Press [9,9] at any point in the Call Monitor flow to end the Call

Monitor session and return you to the point at which your voicemail session was interrupted.

You can use a third-party application (Microsoft Outlook Express, Microsoft Outlook or IBM Lotus Notes) to access messages in your mailbox.

External Email is supported only on the VCX system.

■ A voice message appears as a .wav file attachment in an e-mail

message. You can listen to the .wav file on any media player.

■ A fax message appears as a .tif file attachment in an e-mail message.

You can open the .tif file in a graphics application and send it to a printer.

Using an E-Mail Application to Review Messages 59

When you or your administrator create an account in the third-party e-mail application, you or the administrator must:

■ Specify the protocol used by the e-mail application to access the IP

Messaging system:

■ POP3 — The Post Office Protocol, version 3, retrieves e-mail

messages from a mail server.

■ IMAP — The Internet Message Access Protocol is also used to

retrieve e-mail messages from a mail server but includes some features not supported by POP3.

■ Associate a mailbox with the e-mail account.

■ Identify a third party server as your outgoing SMTP (Simple Mail

Transfer Protocol) e-mail server.

The remaining sections in this chapter provide general information on configuring an e-mail account and how to work with e-mail messages forwarded from an IP Messaging mailbox to an associated e-mail account.

POP3 E-Mail

Applications

Follow these general steps to create an e-mail account in an application that uses POP3. Ask your administrator for the specific information required in your IP Messaging environment.

■ Create an account in your e-mail application (POP3) that points to an

IP Messaging mailbox.

■ Set the incoming mail server to be the IP Messaging DNS domain

name.

■ Configure IP Messaging as your outgoing server (SMTP), or configure

a third party server.

Once a message is downloaded to the e-mail account, it is marked reviewed in the IP Messaging mailbox. If you do not configure the e-mail account with a leave-message-on-server option (in Outlook Express, this is the Leave copy of message on server option), the message is also marked deleted and removed from the IP Messaging mailbox after the configured retention time.

Sending Messages using SMTP

Your IP Messaging administrator must identify a third-party SMTP server to send, forward, or reply to e-mail messages. You can then configure this server in your e-mail application as the SMTP server.

60 CHAPTER 3: USING MESSAGING FEATURES

When SMTP is used to send a message, the sent message in stored in your e-mail client’s SENT folder. This SENT folder is not synchronized with your IP Messaging mailbox.

Optionally, your administrator can identify IP Messaging as the SMTP server. However, this configuration limits the exchange of e-mail messages to IP Messaging subscribers. You cannot send or forward messages to external addresses or reply to e-mail messages from external addresses.

Retrieving Messages

When your e-mail account receives a message from your IP Messaging mailbox that contains a fax or voicemail attachment, the message uses the following format:

■ Subject: — The subject field specifies the type of message, either

“Voice Message”, “Fax Message”, or “Voice and Fax Message”.

■ From: — The From: field contains sender@IPM_domain/IPM_IP. Use

your e-mail application’s menu options to view additional information such as caller-id or the sender’s mailbox number.

■ To: — The To: field contains Your_Mailbox@IPM_domain/IPM_IP.

■ Reply-To: The Reply-To field contains either the “E-Mail Return

Address” or the “From” field and only shows up if the “Reply-To” field is not empty.

Replying to Messages

If you reply to an e-mail message in your inbox that was downloaded from your IP Messaging mailbox, a copy of your reply is stored in your local “Sent Items” folder. However, your local “Sent Items” folder is not synchronized with your IP Messaging mailbox.

You can reply to the following message types:

■ Any e-mail message that has valid From: and/or “Reply-To” e-mail

address.

■ Any voice or fax message sent from other IP Messaging mailboxes or

from e-mail accounts within the IP Messaging system.

■ Any voice or fax message from a caller outside the IP Messaging

system whose e-mail address is in your Personal Address Book (PAB).

IMAP E-Mail Applications 61

Replying to a message sent from an external phone number or mailbox is possible if you have the sender's information (including e-mail address) in your PAB. Otherwise, you cannot reply to the message and the system generates the error message

unable to save/forward message

451 ERROR,

Forwarding Messages

You can forward any message regardless of its source. A copy of the forwarded message is stored in the “Sent Items” folder in your e-mail application. The “Sent Items” folder is not synchronized with your IP Messaging mailbox.

Deleting Messages

If you delete a message from your inbox, the message is moved to the DELETED folder in your e-mail application. The DELETED folder is not synchronized with your IP Messaging mailbox.

Moving Messages to Another Folder Using POP3

IMAP E-Mail Applications

If you move a message from one folder to another, the folders are not synchronized with your IP Messaging mailbox.

Follow these general steps to create an e-mail account in an application that uses IMAP. Ask your administrator for the specific information required in your IP Messaging environment.

■ Create an account in your e-mail application that points to an IP

Messaging mailbox and select IMAP as your mail protocol.

■ Set the incoming mail server (IMAP) to be the IP Messaging DNS

domain name. Your administrator should enable all the required IMAP folders during IP Messaging mailbox configuration. All messages in the New, Saved, and Deleted folders are synchronized.

■ Identify a third party server as your outgoing SMTP (Simple Mail

Transfer Protocol) e-mail server.

Sending Messages using SMTP

62 CHAPTER 3: USING MESSAGING FEATURES

When SMTP is used to send a message, the sent message in stored in your e-mail client’s SENT folder. This SENT folder is not synchronized with your IP Messaging mailbox.

Retrieving Messages

When your e-mail account receives a message from your IP Messaging mailbox that contains a fax or voicemail attachment, the message uses the following format:

■ Subject: — The subject field specifies the type of message, either

“Voice Message”, “Fax Message”, or “Voice and Fax Message”.

■ From: — The From: field contains sender@IPM_domain/IPM_IP. Use

your e-mail application’s menu options to view additional information such as caller-id or the mailbox number of sender.

■ To: — The To: field contains Your_Mailbox@IPM_domain/IPM_IP.

■ Reply-To: The Reply-To field contains either the “E-Mail Return

Address” or the “From” field and only shows up if the “Reply-To” field is not empty.

Sending a Message in Outlook

When you use IP Messaging as an SMTP server to send a new message, the sent message is saved in different places and depends on how you configure your Outlook e-mail account.

If your default e-mail account in Outlook is with the IP Messaging server, the sent message is saved in the“Sent Items” folder on your Outlook “Personal Folders”, and not the IP Messaging “Sent Items” folder. Sent messages are not synchronized with the IP Messaging server.

You can manually move the sent message from the “Sent Items” folder of your Outlook “Personal Folders’ to the “Sent Items” folder of the IP Messaging server if required. Any message in the IP Messaging “Sent Items” folder is synchronized with the IP Messaging server.

IMAP E-Mail Applications 63

Sending a Message in Outlook Express

When you use IP Messaging as an SMTP server to send a new message, the sent message is saved in the “Sent Items” folder of IP Messaging and always synchronized with the IP Messaging server.

Sending a Message in Lotus Notes

When you use IP Messaging as an SMTP server to send a new message, the sent message is saved in different places depending on how you configure your Notes e-mail accounts.

If your default e-mail account on Notes is with the IP Messaging server, the sent message is saved in the “Sent” folder of your Notes local database. The “Sent” folder is synchronized with the IP Messaging server.

Replying to Messages

You can reply to the following message types:

■ Any e-mail message that has a valid From: e-mail address

■ Any voice or fax message sent from other IP Messaging mailboxes or

from e-mail accounts within the IP Messaging system

■ Any voice or fax message from a caller outside the IP Messaging

system whose e-mail address is in your Personal Address Book (PAB).

unable to save/forward message

451 ERROR,

Replying to a Message Using Outlook

If you reply to a message in your inbox that was downloaded from your IP Messaging mailbox, a copy of your reply is stored in your “Sent” folder. The “Inbox” folder is synchronized with your IP Messaging mailbox.

Replying to a Message Using Outlook Express

If you reply to a message in your inbox that was downloaded from your IP Messaging mailbox, a copy of your reply is stored in your “Sent” folder. The “Sent” folder is synchronized with your IP Messaging mailbox.

64 CHAPTER 3: USING MESSAGING FEATURES

Replying to a Message Using Lotus Notes

Forwarding Messages

You can forward any message regardless of its source (voice, fax, or e-mail).

■ In Outlook Express and Lotus Notes, a copy of the forwarded message

is stored in the “Sent” folder in your e-mail application. The “Sent” folder is synchronized with your IP Messaging mailbox.

■ In Outlook, a copy of the forwarded message is stored in the “Inbox”

folder. The “Inbox” folder is synchronized with your IP Messaging mailbox.

Deleting Messages Using IMAP

If you delete a message from a message list, the message is marked as deleted. You can restore a message that is marked for deletion on an IMAP server by using “Undelete”. You can permanently remove a message by using “Purge Deleted Messages”. Once you purge a message, it cannot be recovered. The “Deleted” folder is synchronized with your IP Messaging mailbox.

Moving Messages to Another Folder Using IMAP

If you move a message from one folder to another, folder synchronization with your IP Messaging mailbox depends on the e-mail application.

■ In Outlook and Outlook Express, if you move a message from one

folder to another folder, the message in the original folder is marked as deleted.

■ In Lotus Notes, if you move a message from one folder to another

folder, the message is deleted from the original folder.

Create Custom Folders Using IMAP

Custom folders created in Outlook, Outlook Express, or Lotus Notes are synchronized with your IP Messaging mailbox. However, you cannot

IMAP E-Mail Applications 65

access custom folders through the Telephone User Interface (TUI). These folders can only be accessed through an e-mail account using IMAP.

Message Settings

IP Messaging allows the following message settings:

■ Importance

■ normal

■ high

■ low

■ Sensitivity

■ normal

■ personal

■ private

■ confidential

Searching Messages Using IMAP

The IMAP search function allows you to search messages based on the following criteria:

■ Keywords

■ Sender

■ Subject

■ Body content

■ Time (Received, Sent, Due, Expires, Created, Modified)

■ Sent-To

■ Items that are Read or Unread

■ Items with or without attachments

■ Message importance tagged as Normal, High, or Low

■ Message size

66 CHAPTER 3: USING MESSAGING FEATURES

Using Find Me Follow Me

Find Me Follow Me

Overview

This section describes how to set up and use the Find Me Follow Me (FMFM) feature from the telephone user interface (TUI) and from the web interface.

FMFM features are enabled by your administrator and are configured through the TUI or the web provisioning interface.

The following topics are covered:

■ Find Me Follow Me Overview

■ FMFM from the TUI

■ FMFM from the Web Provisioning Interface

Find Me Follow Me enables you to control which callers can access you and where you can be reached. You can:

■ Allow all incoming numbers to contact you

■ Allow some incoming number to contact you

■ Prevent some incoming numbers from contacting you

■ Set up destination telephone numbers where you can be reached

■ Record a greeting for callers while the system tries to find you (TUI

only)

FMFM from the TUI To access FMFM from the TUI and set up FMFM for the first time:

1 Log in to the system by dialing the IP Messaging telephone number or

press the MSG button on the phone.

2 Enter your mailbox number and password as required.

3 From the TUI Main menu, press [3].

The system prompts you to specify who is allowed to find you, where they can find you, a FMFM greeting, and a no answer timeout value. The no answer timeout value determines how long the system tries to find you at one number before trying the next number.

Using Find Me Follow Me 67

Modifying FMFM Settings

Once you have configured FMFM, you can change your current settings. For example, you can change the phone number where you can be reached.

To modify current FMFM option values.

1 Log in to the system by dialing the IP Messaging telephone number or

press the MSG button on the phone.

2 Enter your mailbox number and password as required.

3 From the TUI Main menu, press [3].

4 The system prompts with the following options:

■ To enable or disable FMFM, press [1].

■ To change the phone number where you can be reached, press [3].

■ To listen to a summary of current settings, press [#]. After listening to

the summary you can change any of the following currently configured settings:

FMFM from the Web

Provisioning Interface

■ To specify which callers can reach you, press [2]. You can:

Allow callers from any phone number to find you.

Allow callers from certain phone numbers to find you.

Prevent callers from certain phone numbers from finding you.

■ To change the phone number where you can be reached, press [3].

■ To re-record a greeting for callers while the system tries to find you,

press [4].

■ To disable the current FMFM setting, press [5].

■ To modify the No Answer Timeout value, press [6].

■ To return to the previous menu, press [*].

This section describes how to configure FMFM settings through the IP Messaging Web Provisioning interface.

1 Access the 3Com® IP Messaging Web Provisioning interface. See “Main

Menu”.

2 In the Login dialog box, enter your username (or phone number) and

your telephone password.

3 Click Login.

68 CHAPTER 3: USING MESSAGING FEATURES

4 From the Main menu, select Find Me Follow Me. The FMFM Menu

appears (

Figure 26 FMFM (Basic) Menu

Figure 26).

From this screen, you can set up the following FMFM functions:

■ Allow some or all callers to find you (see “Allowing Callers to Find

You”).

Allowing Callers to

Find You

■ Prevent callers from finding you (see “Preventing Callers from Finding

You”).

Once you specify the callers that can or cannot locate you, enter the phone numbers IP Messaging will use to locate you. See “Entering

Destination Phone Numbers”.

This section describes how to allow all or some callers to find you.

To allow all callers to find you:

1 Access the Find Me Follow Me screen. See “FMFM from the Web

Provisioning Interface”.

To allow all callers to find you:

a Select “Allow all calls to contact me”.

b Click Continue. The Destination screen appears.

c Go to “Entering Destination Phone Numbers”.

To allow some callers to contact you:

a Select “Allow some calls to contact me”.

Using Find Me Follow Me 69

b Click Continue. The Find Me Follow Me Allowed Numbers screen

appears (

Figure 27 FMFM Allowed Numbers Screen

Figure 27).

2 Enter the allowed number, then click Submit.

The screen refreshes and now contains the number you added.

Preventing Callers

from Finding You

To delete an allowed phone number, click the checkbox next to the number, then click Delete.

3 Enter all the allowed phone numbers and click Submit after each entry.

4 When you finish entering allowed numbers, click Continue. The

Destination screen appears.

5 Go to “Entering Destination Phone Numbers”.

This section describes how to prevent callers from finding a user.

To prevent callers from finding a user:

1 Access the Find Me Follow Me screen. See “FMFM from the Web

Provisioning Interface”.

2 Select “Exclude some calls from contacting me”.

3 Click Continue. The Find Me Follow Me Exclude Numbers screen appears

Figure 28).

(

70 CHAPTER 3: USING MESSAGING FEATURES

Figure 28 FMFM Exclude Numbers Screen

4 Enter a phone number that you want to exclude.

5 Click Submit. The screen refreshes and now contains the number you

added.

To delete an excluded phone number, click the checkbox next to the number, then click Delete.

Entering Destination

Phone Numbers

6 Enter all the phone numbers you want to exclude and click Submit after

each entry.

7 When you finish entering excluded numbers, click Continue. The

Destination screen appears.

8 Go to “Entering Destination Phone Numbers”.

After you have specified the callers who are allowed or prevented from reaching you, specify the phone numbers where you can be reached (destination phone numbers). When forwarding a call, IP Messaging uses the numbers in the order in which you enter them. You can use any number that can be dialed by the IP Messaging system. For example, you can enter an extension at another site or an external number such as a cell phone number. Ask your administrator if your system has been configured with any dialing restrictions or required prefixes to reach other sites in your company.

Using Find Me Follow Me 71

On the Find Me Follow Me Destination screen:

1 Enter the first number you want IP Messaging to try when attempting to

find you.

2 Click Submit. The screen refreshes and now contains the number you

added.

Figure 29 FMFM Destination Screen

To delete a destination phone number, click the checkbox next to the number, then click Delete.

3 Enter all the phone numbers that you want IP Messaging to try when

attempting to find you, and click Submit after each entry.

4 Enter a value, in seconds, in the No Answer Timeout field. This value

determines how long the system tries a number before trying the next number in the list. This value applies to all entered numbers. In other words, you cannot specify 30 seconds for one number and 45 seconds for another number.

Note that the No Answer Timeout value should be less than the no answer timeout value configured on the phone (through the VCX V7000 User Interface). The no answer timeout value determines how long a telephone rings before the system forwards unanswered calls (for example, to a voice mailbox). If the No Answer Timeout value is more than the no answer timeout value configured on the phone, FMFM will access the phone’s voice mailbox and not try the next number is the FMFM sequence.

5 When you finish entering destination numbers, click Finish.

72 CHAPTER 3: USING MESSAGING FEATURES

The main FMFM screen appears. The screen indicates that FMFM is enabled and displays the current configuration. example of a FMFM configuration.

Figure 30 FMFM Final Screen

Figure 30 show an

Logout To log out of the system, from the Main menu, click Logout.

INDEX

accessing

a mailbox 13 IP Messaging web interface 15

TUI 12 accessing a mailbox 13 accessing the IP Messaging web provisioning

interface 28

auto-attendant

modifying menus 25

options 25

call back option

enabling 23 call monitor

description 58

how it functions 58 calls

placing from voice mail 57

delivery options 50 delivery reports

setting up (TUI) 27

using (TUI) 56 distribution list

managing (IP Messaging) 43

managing (TUI) 23

external e-mail

adding servers 45 configuring 45 partial synchronization 47 synchronizing 47

family mailboxes

creating 48 family mailboxes (web interface) 48 FMFM

basic features 66

overview 66

greetings

scheduling (TUI) 20

setting up (IP Messaging) 32

setting up (TUI) 20

initializing a mailbox 12 IP Messaging

accessing the web provisioning interface 28 IP Messaging web interface

accessing 15

logging out 52

mailbox preferences 30

e-mail

accessing 58 managing 57

logging out 52

74 INDEX

mailbox

accessing 13 initializing 12 number prompt 28

mailbox preferences

viewing (IP Messaging) 30

Message On Demand

options 24 message review options 21 messages

accessing through e-mail 58

changing review options 21

e-mail 57

forwarding 54

listening to 54

receipt notification 21

replying to 54

sending 56 multiuser mailboxes

setting up (IP Messaging) 48

setting up (TUI) 27 multiuser mailboxes (web interface) 48

name announcement

recording and reviewing 20 notification

creating a filter (IP Messaging) 34

creating a procedure (IP Messaging) 35

creating a schedule (IP Messaging) 39

enabling and disabling (TUI) 21

setting up (IP Messaging) 33

password

changing (TUI) 20 replacing a forgotten password 16

Personal Address Book (PAB)

accessing (IP Messaging) 41 accessing (TUI) 22 adding entries (TUI) 22 editing entries (TUI) 22

print options

setting up 21

setup options

TUI 19 shortcut key combinations 14 sub-mailboxes 48 synchronization

external e-mail 47

telephone keys, standard functions 13 Telephone User Interface

see TUI TUI

accessing 12

call monitor 58

setup menu 19

Vmail only field 47 Voice Form Mailbox

managing 27

options 26

specifications 26

Transcription Mailbox 26

web provisioning interface

accessing 28

3com IP Messaging Module User Guide - 3Com Native Interface

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

ABOUT THIS GUIDE

Conventions This section describes notice, text, and figure conventions.

Notices Tab le 1 describes notice icons.

Te xt Ta bl e 2 describes text conventions.

Figures This guide provides figures and screen captures that contain sample data.

Related Documentation

Comments Send e-mail comments about this guide or about any Voice product

GETTING STARTED

IP Messaging Overview

Accessing the Telephone User Interface

Entering the System To enter the system, dial the IP Messaging access number or press MSG.

Accessing the Web Provisioning Interface

SETTING UP MESSAGING FEATURES

Using the TUI Setup Options Menu

Notification Use this option to toggle notification on or off. This applies when new

Incoming Call Options Use the this option to toggle the Call-back Number feature on or off.

Distribution List To access the Distribution List Options menu:

Message On Demand Use the TUI to access and use the Message on Demand feature to create

Delivery Reports This section describes how to configure the Delivery Reports option. This

Multiuser Mailbox This feature enables you to access a main mailbox and up to

Using the Web Provisioning Interface

Main Menu Log into IP Web provisioning (see “Accessing the Web Provisioning

Mailbox Preferences To edit mailbox settings, use the Mailbox Preferences option.

Scheduled Greetings To set the time or day for your greetings:

Notification The Notification option enables you to set the medium that the system

Figure 14 Personal Address Book

Distribution Lists Use the Distribution Lists option to create distribution lists:

External E-mail Use the External E-mail feature to add external e-mail servers to your IP

Figure 23 Family Mailboxes

Delivery Options Use the Delivery Options feature to set up how you want your messages

Logout To log out of the system, from the Main menu, click Logout. The web

USING MESSAGING FEATURES

■ Overview

Listening to Messages

Replying to and Forwarding Messages

Sending Messages To send messages:

Placing a Call 57

Using Call Monitor The Call Monitor feature allows you to listen to incoming voicemail

How it Works Call Monitor events are initiated by the conditions listed above. When an

Using an E-Mail Application to Review Messages

IMAP E-Mail Applications

Using Find Me Follow Me

■ Find Me Follow Me Overview

■ FMFM from the TUI

Logout To log out of the system, from the Main menu, click Logout.

INDEX