3com IP Contact Center Desktop Installation Instructions
3Com® IP Contact Center
Desktop Installation Instructions
System Release 7
http://www.3com.com
Part Number: 900-0359-01 Rev AA
Published May 2006
3Com Corporation, 350 Campus Drive, Marlborough, MA 01752-3064
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Contents
Overview .............................................................................................................4
Getting Started ...................................................................................................4
Installing the Software for 3Com IPCC Desktop ......................................10
Removing 3Com IPCC Desktop Software Components
from the Client Computer .............................................................................. 19
Prerequisites.................................................................................................. 4
Configuration Tasks.....................................................................................5
Logging on to 3Com IPCC Desktop ........................................................10
Installing Java 2 Runtime Environment 1.4.2_09 ................................... 11
Installing Java Web Start 1.2 ..................................................................... 11
Installing 3Com IPCC Desktop ................................................................ 12
Setting Up Outlook Express...................................................................... 12
Installing Microsoft Virtual Machine ...................................................... 13
Configuring Internet Explorer for Microsoft VM ..................................14
Configuring Windows Firewall Exceptions ...........................................15
Verifying Installation, and Logging Off
the 3Com IPCC Desktop............................................................................ 17
Deleting the 3Com Directory.................................................................... 19
Removing Java 2 Runtime Environment 1.4.2_09.................................. 20
Removing Java Web Start.......................................................................... 20
Removing the 3Com IPCC Desktop Icon
from Windows Desktop ............................................................................20
Removing Microsoft Virtual Machine..................................................... 21
3Com IP Contact Center Desktop Installation Instructions 3
Overview
This guide provides instructions for configuring a client computer
that will be used to access the 3Com IP Contact Center (IPCC)
Desktop. It also provides instructions for installing the 3Com IPCC
Desktop software components and describes how to remove the
software that is installed as part of the 3Com IPCC Desktop
installation.
Important: These instructions are written for a client computer
installed with Windows XP and Service Pack 2 and with Microsoft
Internet Explorer 6.0. These instructions apply whether or not the
Windows Firewall is enabled.
If your client computers have a different authorized configuration,
contact your 3Com IPCC administrator for specific instructions.
Perform the tasks described in the following sections on each of the
client computers that will be used to access the 3Com IPCC Desktop:
“ ,” on page Getting Started 4
“ ,” on page Installing the Software for 3Com IPCC Desktop 10
You can find the instructions for removing the 3Com IPCC Desktop
and its associated software from a client computer in the following
section:
the Client Computer
Getting Started
Before the 3Com IPCC Desktop is accessed from a client computer for
the first time, make sure the configuration tasks described in this
section are performed on the user’s client system.
Prerequisites
Before starting the installation, locate the following information:
“
Removing 3Com IPCC Desktop Software Components from
,” on page
19.
The access URL for the 3Com IPCC Desktop.
If you do not know the access URL, contact the 3Com Support
Center for assistance.
4 3Com IP Contact Center Desktop Installation Instructions
Getting Started
User logon information.
You will need an authorized logon name and password to access
the 3Com IPCC Desktop.
Configuration Tasks
To ensure optimal performance of the 3Com IPCC Desktop, configure
the client computer as described in the following sections before you
begin the installation:
“ ” on page Turning Off System Sounds 5
“ ” on page Configuring the Network Interface Card 6
“ ” on page Configuring Desktop Performance Settings 6
“ ” on page Setting the Screen Resolution 8
“ ” on page Configuring Microsoft Internet Explorer 9
Select No Sounds from
the Sound scheme dropdown list.
Note: If the Windows firewall is enabled on the client computer, you
must configure exceptions to the firewall at the end of the installation.
For more information, see “ ”
on page
15.
Configuring Windows Firewall Exceptions
Turning Off System Sounds
Turn off system sounds as follows:
1. From the Control Panel, open Sounds and Audio Devices.
2. Click the Sounds tab.
3. From the Sound scheme drop-down list, select No Sounds.
4. If you are asked if you want to save the previous scheme, click
Yes or No, depending on your need.
3Com IP Contact Center Desktop Installation Instructions 5
5. On the Sounds tab, click OK to save the changes and exit.
6. Continue with the next section, “.”Configuring the Network
Interface Card
Configuring the Network Interface Card
To configure the Network Interface Card, make sure the desktop NIC
settings match the settings of the switch. For example, both the
desktop NIC and switch settings can be set to autonegotiate. with the
link speed set to at least 100MB/Fulluplex.
Note 1: You can configure the network interface card (NIC) settings
from the Microsoft Windows Control Panel or with NIC management
software—such as Intel PROSet—if it is installed on the client
computer.
Note 2: For information about changing the configuration settings
using NIC management software, refer to the manufacturer’s
documentation.
Configuring Desktop Performance Settings
Configure the desktop performance settings as follows:
1. From the Control Panel, open System.
2. Click the Advanced tab.
3. In the Performance area, click Settings.
4. In the Performance Options dialog box, click the Visual Effects
tab.
6 3Com IP Contact Center Desktop Installation Instructions
Getting Started
W
5. Select the Adjust for best performance option.
hen you select
best performance
boxes in the Custom area are
cleared.
Adjust for
, the check
6. Click Apply.
The monitor might appear dimmed for a few moments. When the
screen has adjusted its settings, the screen components are
enabled again. You might see a difference in the interface—the
change is cosmetic and does not affect the functionality.
7. Click OK to close the Performance Options dialog box.
8. Click OK to close the System Properties dialog box and exit.
9. Continue with the next section,
“ .” Setting the Screen Resolution
3Com IP Contact Center Desktop Installation Instructions 7
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