3com Getting Started with pcXset Service Manual

Getting Started with the pcXset Application

Release 4.3

http://www.3com.com/

Revision A
Published July 2004

3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064

Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced
in any form or by any means or used to make any derivative work (such as translation, transformation, or
adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time
to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or
changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license
agreement included with the product as a separate document, in the hardcopy documentation, or on the
removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy,
please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this guide.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are
trademarks of 3Com Corporation.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Internet
Explorer, Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of
Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape
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All other company and product names may be trademarks of the respective companies with which they are
associated.

CONTENTS

ABOUT THIS GUIDE

Conventions 5

Terminology 6

Related Documentation 7

GETTING STARTED WITH THE PCXSET APPLICATION

Overview 9
Computer Requirements 10
Installing the pcXset Software 10
Configuring the pcXset Software 12

Customizing pcXset’s Display 14
Configuring Network Settings 18

Configuring Advanced Settings 19
Audio Drivers 21
Headset Recommendation 23
Editing the Access Button Labels and Tooltip Pop-ups 24
Keyboard Shortcuts 25
Troubleshooting 25

Audio Buffers Need Adjusting 26

Audio Sounds Distorted 26

Audio Stream Error 26

DTMF Tones Echo Back to the Analog Line Card 28

Full-Duplex Errors 28

Incorrect IP Address for the Call Processor 29

NBX Packet Driver Error (Windows NT Only) 30

The pcXset Software Won't Initialize 31

PC Standby Mode Causes pcXset Calls to be Missed 32

Audio Driver Configuration Error 32

ABOUT THIS GUIDE

This guide explains how to install and configure the pcXset™ Soft
Telephone application. It is designed for resellers and technical support
representatives.

If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the
release notes.

Most user guides and release notes are available in Adobe Acrobat
Reader Portable Document Format (PDF) or HTML on the 3Com
World Wide Web site:

http://www.3com.com/

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Table 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

instructions

Caution Information that alerts you to potential loss of data or

Warning Information that alerts you to potential personal injury

potential damage to an application, system, or device

6 ABOUT THIS GUIDE

Table 2 Text Conventions

Convention Description

Screen
displays

Syntax

This typeface represents information as it appears on the
screen.

The word “syntax” means that you must evaluate the syntax
provided and then supply the appropriate values for the
placeholders that appear in angle brackets. Example:

To enable RIPIP, use the following syntax:

SETDefault !<port> -RIPIP CONTrol =
Listen

In this example, you must supply a port number for <port>.

Command The word “command” means that you must enter the

The words “enter”
and “type”

Keyboard key names If you must press two or more keys simultaneously, the key

Words in italics Italics are used to:

command exactly as shown and then press Return or Enter.
Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

 Emphasize a point.

 Denote a new term at the place where it is defined in the

text.

 Identify menu names, menu commands, and software

button names. Examples:

From the Help menu, select Contents.

Click OK.

Terminology In this guide the following terminology is used:

 Audio card is used to refer to a sound card.

 NBX system is used to refer to any of the 3Com

Telephony Solutions.

®

Networked

Related Documentation 7

Related Documentation

Use this guide in conjunction with the following documents:

 NBX Administrator’s Guide

This guide describes how to change and manage the NBX system after

initial installation and configuration. It is intended for installation

technicians and administrators.

 NBX Business Telephone Guide

This guide provides an overview of the features in the NBX system as

they relate to the NBX Business Telephone.

These guides are shipped with the Network Call Processor. They can also
be found in .pdf format on the Resource Pack CD. To order additional
paper copies, contact an authorized 3Com reseller.

8 ABOUT THIS GUIDE

GETTING STARTED WITH THE

PCXSET APPLICATION

This guide explains how to install and configure the pcXset software. It is
designed for resellers and technical support representatives. Only users
with administrative privileges can install and configure the software.

Overview The pcXset

user’s multimedia computer to have the same features and functions as
the NBX

Using the pcXset application is very similar to using the NBX Business
Telephone, except that the telephone has a handset, while the pcXset
software requires a headset with a microphone connected to the client
computer. You use the mouse and keyboard to operate the pcXset
controls.

The pcXset software can accept calls only when both the client computer
and the pcXset software are running. However, the software can receive
voice mail messages even if neither it nor the computer is running,
because voice mail operates on the Call Processor, not on the software.

The pcXset Help contains instructions for using the application. For
detailed instructions select Contents from the Help menu.

The NBX Business Telephone Guide has similar instructions, except for the
differences between using the controls of a physical telephone and the
controls of a software application.

®

™

Soft Telephone is a software application that enables a

Business Telephone.

10 GETTING STARTED WITH THE PCXSET APPLICATION

Computer Requirements

The computer on which you install the pcXset software must meet the
following hardware and software requirements:

 Processor — Pentium III 450MHz or greater.

 Operating System — Windows NT 4.0 (with Service Pack 3 or

greater), Windows 95, Windows 98, Windows 2000 (Server and
Professional versions), Windows XP (Home and Professional). 3Com
recommends Windows 2000 or Windows XP.

 RAM — 64MB (Windows 95/98), 128 MB (Windows NT/2000/XP)

 Video Display — 640 x 480 pixels with 16 colors minimum. 3Com

recommends 800 x 600 pixels with high color or 16 bit setting or
greater.

 Network — An Ethernet network adapter. The pcXset software

operates in either Layer 2 (MAC) or Layer 3 (IP) mode.

 Audio — An audio adapter and audio drivers that fully support

full-duplex audio, that is, simultaneous microphone and speaker
audio.

 Disk Space — 40 MB of free disk space.

 A good quality headset with a microphone — 3Com does not

recommend the use of speakers and a separate microphone. See

DTMF Tones Echo Back to the Analog Line Card” for more

“

information.

Installing the pcXset Software

You install the pcXset software from the NBX Resource Pack CD.

However, before you can use the software, you must purchase user
licenses and enter the license key into the NBX system. In the NetSet
utility, select Operations > Licenses. Table 1

shows the part numbers for

the licensing options.

The SuperStack 3 NBX system is shipped with one permanent pcXset
license.

Installing the pcXset Software 11

Table 1 pcXset Licensing Options

License Option Part Number

3 User Licenses 3C10151

10 User Licenses 3C10152

25 User Licenses 3C10153

Unlimited (Site) License 3C10154

CAUTION: Do not install the pcXset software on the same computer on
which NBX ConneXtions is installed.

To install the pcXset software:

1 Insert the NBX Resource Pack CD into the CD-ROM drive of the client

computer.

2 In the NBX Resource Pack dialog box, click NBX Applications and then

click NBX pcXset to begin the installation.

3 Read the Terms and Conditions statement, and then click Finish. The

computer unpacks the installation files.

4 Read the informational text and click Next.

5 Select a destination folder and click Next.

To accept the default destination, click Next. The default is:

C:\Program Files\3Com\NBX\NBX pcXset

6 Select a program folder for the Windows Start menu. To accept the

default, click Next.

7 Click Next again.

8 Click Finish.

When the installation is complete, you must configure the pcXset
software before the user can begin.

12 GETTING STARTED WITH THE PCXSET APPLICATION

Configuring the pcXset Software

You must configure the pcXset software so that it can interact with both
the Call Processor and with the computer on which it is installed.

To configure the pcXset software:

1 Select Start > 3Com NBX > NBX pcXset Configuration Wizard. The

Configuration Wizard window appears (Figure 1

Figure 1 Configuration Wizard Window

).

2 Use the buttons described in Table 2 to access Windows configuration for

your PC setup.

Configuring the pcXset Software 13

Table 2 Windows Access Buttons

Windows Configuration Type Button

Multimedia Control Panel — Displays multimedia properties
for your PC.

Volume Control — Allows you to set the volume for
speaking and listening using the pcXset application.

Network Control Panel — Provides information on network
devices, such as network interface card parameters,
protocols, and IP addresses.

Microsoft System Information — Displays information about
your system, such as operating system, memory, and
processors.

3 Use the Configuration Wizard tabs to configure the pcXset software.

 Welcome — Introduction.

 Audio — Test the client computer’s audio controls for compatibility

with the pcXset software.

 Mic — Test the headset microphone’s compatibility with the pcXset

software.

 MAC Info — Enter the Call Processor address and NBX system’s MAC

address.

 IP Info — Enter the NBX system’s IP address. The wizard will locate

the subnet mask and default gateway information automatically.

 NetSet — Add the pcXset software to the Call Processor using the

NetSet utility.

 Country — To match the pcXset tones and cadences and Help

regional settings to those of the NBX system, select the appropriate

country setting from the Country tab. To specify different regional

settings for tones and cadences and Help, enable the Use Advanced

Settings check box and click Advanced. The default setting is U.S.

English.

 Done! — Finish the pcXset configuration process.

The user can now start using the pcXset application, and may customize
the pcXset display and other settings at any time.

14 GETTING STARTED WITH THE PCXSET APPLICATION

Customizing pcXset’s

Display

To set the pcXset display:

1 Select pcXset Tools > Options > Display. See (Figure 2).

Figure 2 Options Dialog Box - Display Tab

Configuring the pcXset Software 15

2 Select from the following display types:

 Windows style — This Windows application-style appearance

(Figure 3

) is recommended for computers with a video card capable of

displaying only 256 colors.

Figure 3 Windows-style Display

16 GETTING STARTED WITH THE PCXSET APPLICATION

 Large NBSet or Small NBSet — You can set this realistic telephone

display (Figure 4
only the telephone image on the screen, select Display > Default to
transparent background? or, when the pcXset application is running,
double-click the telephone image to remove the grey background.

Figure 4 NBSet-style Display

) to large or small to suit your preference. To display

 Prevent Machine from Entering Standby Mode — (See Figure 2)

A call that comes into the pcXset application when your computer is
in standby mode is automatically transferred to voice mail. This setting
is enabled by default to prevent your computer from entering standby
mode. Some hardware systems do not support this feature.

 Substitute for DTMF tones — (See Figure 2) Check this box to hear

a “click” sound when you dial using the pcXset software instead of
the normal DTMF tone that you hear when dialing with a regular

Configuring the pcXset Software 17

telephone. This substitution makes the pcXset software sound more

like a PC application.

 Pop-up for incoming calls — Check this box to turn on the

incoming call dialog pop-up. On Windows NT and 9x enabling this

option obrings the pcXset application window to the forground and

gives it focus. On Windows 2000 and XP enabling this option displays

a pop-up bubble above the pcXset icon in the windows system tray.

 LCD uses NBX system time and date — Check this box to have

your LCD use the NBX system time and date.

18 GETTING STARTED WITH THE PCXSET APPLICATION

Configuring Network

Settings

In the Network tab (Figure 5), you can customize or adjust the network
settings that you applied in the Configuration Wizard.

Figure 5 Options Dialog Box - Network Tab

Configuring the pcXset Software 19

Configuring

Advanced Settings

Use the Advanced tab (Figure 6) to adjust your audio parameters and
communications strategy.

Figure 6 Options Dialog Box - Advanced Tab

 Tone Volume — Allows independent volume control of dial tone,

dialing, and DTMF tone sounds (that is, telephone audio tones), which

are generated when you press digits to dial a telephone number.

 Control Mixer — Computers that use audio cards have a mixer

program that controls settings such as the amplification level of the

microphone, computer volume, CD device, and wave play. The mixer

program, which is called Volume Control on Windows machines, is

accessed as follows:

20 GETTING STARTED WITH THE PCXSET APPLICATION

 Windows NT and Windows 9x — Select Start > Programs >

Accessories > Multimedia > Volume Control.

 Windows 2000 and XP — Select Start>Programs > Accessories >

Entertainment > Volume Control.

You can also access the Volume Control program by clicking the Volume

Control icon (see Table 2

To set the mixer state values for the pcXset application:

1 Select Tools > Options, check the Control Mixer check box.

2 Set the volume controls to the values you want to use with pcXset.

3 Click the Save Mixer Settings button.

4 Set the mixer amplification levels back to the values you want to use as

the Windows default values.

When the pcXset application is active, it uses the saved mixer
amplification levels. When pcXset is not active, it uses the Windows
default values.

To verify this:

) in the Configuration Wizard.

1 Open the Volume Control window.

2 Start the pcXset application and observe the volume control settings.

3 Exit from the pcXset application and observe that the volume control

mixer settings change from the values used by the pcXset application to
the Windows default values.

 Share audio hardware — Enable this selection for the pcXset

software to share the audio hardware (audio card). If you do not share
the audio hardware, you must close the pcXset application before any
other applications can use the audio hardware for recording, since
only one application can record audio at a time.

 Shared shutdown delay (sec.) — If you have chosen to share the

audio hardware and find that the pcXset application is cutting off the
audio, increase this value. For example, increase the value if the tones
are distorted when you dial a telephone number. The default value for
this setting is 2 seconds.

CAUTION: Increasing the value too much can either prevent the pcXset
application from playing tones properly or prevent other applications
from using the shared audio hardware, which could result in audio
sharing conflicts. See “

Troubleshooting” for more information.

Audio Drivers 21

 Force Layer 3 (IP) — Select Force Layer 3 to force the pcXset

software to use Layer 3 IP addressing to communicate with the NBX

system. When you use Layer 3, the pcXset software requires the IP

address of the NBX system. You specify this setting through either the

pcXset Configuration Wizard, or the Network tab of the Options

dialog box.

When you use Layer 3, you must also specify the version of your NBX

software.

 Accept All Multicasts — Some Ethernet cards do not fully support

selective multicasting communication. Select this option if you are

experiencing problems with conference calls or internal paging.

 NBX System Version — Select the version of your NBX system when

you are using IP Layer 3 mode.

 Audio Buffer Pool Size— The size of the audio buffer pool is a

product of Delay and Multiplier. Higher multipliers and lower delays

generally produce an optimal audio setup. Higher overall values may

improve audio quality for slower machines at the expense of a small

communications delay. Lower overall values improve audio

responsiveness, but may result in some audio break-up for slower

machines.

 PC Speaker Audio Warning Setup — These values determine the

frequency and duration your PC plays a sound when there is an

incoming call. Click Test to hear a sample tone.

Audio Drivers To view the installed audio drivers:

1 Select Start > Settings > Control Panel > Multimedia for all operating

systems other than Windows XP. For Windows XP select Start > Control
Panel > Sounds and Audio Devices.

2 Perform one of the following:

 Windows 9x — Select the Advanced tab.

 Windows NT — Select the Devices tab.

 Windows 2000, XP — Select the Hardware tab.

3 For Windows 9x and NT click the + to the left of Audio Devices to expand

the list of audio devices that are installed on your system.

22 GETTING STARTED WITH THE PCXSET APPLICATION

Table 3 summarizes the audio cards that are supported for desktop

computers.

Table 3 Supported Audio Cards for Desktop Computers

Audio Cards Manufacturer OS

Sound Blaster PCI 128

Sound Blaster 16 Wave Effects

Monster sound MX300PCI

Sound Wave 128 PCI

Sound Blaster 16

SC 16-3D ISA

Monster Sound 3D

UltraSound PnP

Audiotrex 3D-XG

PCI-128 Wave

Sound Blaster AWE64 Value

Sound Blaster Live PCI

3D Sound PnP

WaveRider Platinum 3D ISA

Creative Labs

Creative Labs

Diamond

SiiG Inc

Creative Labs

Aztec

Diamond

Gravis

Mediatrix Periph

Aztec

Creative Labs

Creative Labs

Yamaha

Aztec

Windows 98/NT

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows NT

Windows NT

Windows NT

Windows NT

Headset Recommendation 23

Table 4 summarizes the audio cards supported for laptop computers.

Table 4 Supported Audio Cards for Laptop Computers

Supported Audio Cards Manufacturer OS

SC16-3D ISA

WaveRider Platinum 3D ISA

PCI-128 Wave

Sound Blaster 16

Sound Blaster 16 WavEffects PNP

Sound Blaster Live PCI

Sound Blaster PCI 128

Monster Sound MX200 True3D PCI

Monster Sound MX300 PCI

Monster Sound 3D

16-bit Media Audio

SoundWave 128 PCI

3D Sound PnP

WaveForce 192XG 16-bit

Audiotrex 3D-XG

UltraSound PnP

Sound Blaster AWE64 Value

Crystalizer Tidal Wave32 PnP

Creative SB Live! Basic (WDM)

Aztec

Aztec

Aztec

Creative Labs

Creative Labs

Creative Labs

Creative Labs

Diamond

Diamond

Diamond

Eiger Labs

SiiG Inc.

Yamaha

Yamaha

Mediatrix Periph

Gravis

Creative Labs

Crystal

Creative Labs

Windows 98

Windows NT

Windows 95

Windows 98

Windows 98

Windows NT

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows 98

Windows NT

Windows 98

Windows 95

Windows 98

Windows NT

Windows 98

Windows 2000

Headset Recommendation

Audio and voice quality can vary greatly among makes and models of
headsets. For best results with the pcXset software, 3Com recommends
that you use a high-quality headset.

3Com recommends the following headsets:

 Plantronics DSP 100

 GN Netcom GN8110

24 GETTING STARTED WITH THE PCXSET APPLICATION

Editing the Access Button Labels and Tooltip Pop-ups

You can edit the labels to the right of the Access buttons on both the
NBX Telephone display and the Windows style display. You can add brief
text that describes the feature or speed dial that you have assigned to the
button. You can also add a description that appears as a “tooltip”
comment when you place the cursor over any of the buttons.

To edit the label and tooltip of a button:

1 Right-click any of the Access buttons. The Button Properties dialog box

appears (Figure 7

Figure 7 Button Properties Dialog Box

2 Enter a brief, descriptive name in the Button text field.

If the name is longer than five or six characters, it may be truncated on
the Access button labels.

).

3 Enter a more descriptive comment in the Tooltip text field. You can use

up to 100 characters.

4 Click OK. The text appears on the Access button labels in any of the

displays.

Keyboard Shortcuts 25

Keyboard Shortcuts Table 5 lists the keyboard shortcuts you can use instead of clicking

telephone control buttons with the mouse.

Table 5 Keyboard Shortcuts

Press Key To Select

0 through 9 Digits 0 through 9

* Star

# Hash or pound

F1 through F12 Line Appearance Buttons L1 through L12

Esc Speaker

S Speaker

R Redial

C Conference

T Transfer

H Hold

F Forward Voice Mail

V Voice Mail (Msg)

A Handsfree

M Mute

P Program

Up Arrow Volume Up

Right Arrow Volume Up

Down Arrow Volume Down

Left Arrow Volume Down

Alternatively, you may use 0 through 9 and * on the numeric keypad on
your computer’s keyboard. Use “.” (the period key) for hash or pound.
Before you use the keypad, verify that Num Lock is on.

Troubleshooting This section outlines possible problems that you may encounter when you

install and use the pcXset software for the first time. It includes error
messages, problem descriptions, and recommended solutions. The pcXset
log file (pcXset.log) is in the pcXset installation directory.

Some of the errors described in this section are audio card problems.
Audio card errors have an error number of [8004xxxxH].

26 GETTING STARTED WITH THE PCXSET APPLICATION

Audio Buffers Need

Adjusting

Choppy audio occurs during telephone conversations or during the audio
test in the Configuration Wizard, or there are delays in audio playback
during telephone conversations.

Description

This problem is caused by incompatible audio buffer size settings.

Solution

Audio buffer size settings are expressed as two values: Delay and
Multiplier. The product of these numbers represents the overall size of
the buffer pool. Lower values for these numbers reduce echo delay.
Higher values increase audio quality. Change these values in any of these
ways:

 Select Configuration Wizard > Audio > Audio Configuration.

 Select Configuration Wizard > Mic > Audio Configuration.

 Select Options > Advanced.

These numbers depend on your computer hardware and operating
system. Experiment with different value combinations to see how low
you can adjust the product of the delay and multiplier and still achieve
good audio quality.

Audio Sounds

Audio sounds choppy while on a conference call.

Distorted

Description

Some Ethernet cards require the accept all multicasts option to be
selected for conference calls.

Solution

1 Run the pcXset software.

2 Select Tools > Options > Advanced > Accept All Multicasts.

Audio Stream Error This type of error occurs when the pcXset software is trying to play or

record audio.

The following messages appear during an audio test, microphone test, or
during pcXset startup:

Error code: [80044802H]

Troubleshooting 27

Error running audio stream from engine. Could be

caused by accidentally running pcXset and the

configuration wizard at the same time.

A similar message may appear in the log file:

ERROR: XXXXX [80044802H]

Error running audio stream from engine. Could be

caused by accidentally running pcXset and the

configuration wizard at the same time.

Error code: [80041000H] Error Message: XXXXX
Context: XXXXX

This error has occurred in the Wave Audio object.

Please contact your technical support

representative.

A similar message may appear in the log file:

ERROR: XXXXXXXX [80041000H]

This error has occurred in the Wave Audio object.

Please contact your technical support

representative.

Description

You cannot hear pcXset audio with the audio card.

Solution

1 Select one of these:

 Windows 9x and Windows NT

Start > Settings > Control Panel > Multimedia > Audio

 Windows 2000

Start > Settings > Control Panel > Sounds and Multimedia > Audio

 Windows XP

Start > Control Panel > Sounds and Audio Devices > Audio

2 Verify that there are audio card entries in the Preferred device drop-down

lists for Playback and for Recording.

28 GETTING STARTED WITH THE PCXSET APPLICATION

3 Use Windows Sound Recorder to verify that you can play wave files. See

the solution under “
information.

Full-Duplex Errors”, later in this guide, for more

DTMF Tones Echo

Back to the

The pcXset software cannot make external calls through any Analog Line
Card port, but calls to internal extensions are successful.

Analog Line Card

The call fails the first time, but succeeds if you click the Redial button.

Description

This error occurs when DTMF tones echo from the PC speakers back into
the microphone, causing the Analog Line Card to receive each outpulsed
digit twice.

Solution

Select Options > Display > Substitute For DTMF Tones. This option
replaces DTMF tones with clicks. The Analog Line Card ignores the clicks
when they echo back to the TLIM. You can also use headphones to
alleviate this problem.

Full-Duplex Errors Full-duplex audio is an audio card’s hardware ability to play and record

audio at the same time.

The following related message appears during an audio test or
microphone test:

Error code: [80042004H] Error Message: XXXXX
Context: XXXXX

The likely cause of this error is lack of
full-duplex audio.

A similar message may appear in the log file:

ERROR: XXXXX [80042004H]

The likely cause of this error is lack of
full-duplex audio.

Troubleshooting 29

Description

This error occurs when the pcXset software attempts to use the audio
card while another application is recording audio. It also happens when
the audio driver does not support full-duplex audio.

You can use Windows Sound Recorder to verify that the audio subsystem
supports full-duplex audio by running two Windows Sound Recorder
applications at once. Play a wave file in one application while recording in
another application. If you get an error message, your audio card does
not support full-duplex audio.

Solution

Replace the audio card with one capable of full-duplex audio, or obtain
the latest drivers for the audio card. See “

Audio Drivers” for more

information.

Incorrect IP Address

for the Call Processor

The following message appears during pcXset startup or after you click
the Test button on the IP Info tab of the Configuration Wizard.

Error code: [80043002H] Error Message: XXXXX
Context: XXXXX

This error has occurred in the Winsock subsystem.
Please check your IP configuration. Especially your
NCP IP address.

A similar message may appear in the log file:

ERROR: XXXXX [80043002H]

This error has occurred in the Winsock subsystem.
Please check your IP configuration. Especially your
NCP IP address.

Description

The Winsock call connect, which is used to determine the correct local
interface during Auto IP determination, received the error. This error
normally occurs if pcXset has an incorrect IP address for the Call Processor
or cannot connect to that Call Processor due to network problems.

30 GETTING STARTED WITH THE PCXSET APPLICATION

Solution

1 Verify the Call Processor IP address. See “Configuring the pcXset

Software” for more information.

2 Verify the network connection by pinging the Call Processor from the

DOS prompt.

NBX Packet Driver

Error (Windows NT

Only)

The following message appears during pcXset startup:

Error code: [80046000H] Error Message: XXXXX
Context: XXXXX

This error has occurred in the Communications
object. Please contact your technical support
representative.

A similar message may appear in the log file:

ERROR: XXXXX [80046000H]

This error has occurred in the Communications
object. Please contact your technical support
representative.

Description

This error occurs if the system cannot open the packet driver (Layer 2).

Solution

1 Select Start > Options > Control Panel.

2 The next steps depend on your operating system:

 Windows NT — Select Network > Services and look for the NBX

Packet Driver entry.

If the NBX Packet Driver entry is missing, install the driver manually
(select Network > Protocols). The driver is in the Packet subdirectory of
the pcXset application directory.

If the NBX Packet Driver entry exists, click the Bindings tab to
determine if the driver has been bound to the network adapters. If
not, try uninstalling and reinstalling the driver.

Troubleshooting 31

 Windows 2000 — Select Network and Dialup Connections icon >

Local Area Connections > General and look for the NBX Packet

Protocol Driver entry.

If the NBX Packet Driver entry is missing, click the Install button to

install the driver manually. The driver is in the Packet subdirectory of

the pcXset application directory.

If the NBX Packet Driver entry exists, you must determine if the driver

has been bound to the network adapters. Select Network and Dialup

Connections > Advanced > Advanced Settings. The driver should be

visible in the Adapters and Bindings tab.

If not, try uninstalling and reinstalling the driver.

The pcXset Software

Won't Initialize

If the pcXset software does not initialize, a message like the following
may appear:

ERROR: [80046000H]

Error Message: H3InitDefault failed

Context: Starting

This error has occurred in the Communications
object. Please contact your technical support
representative.

Solution

If you receive an initialization error, do one or more of the following:

 Verify that you have enough pcXset licenses. The SuperStack 3 NBX

system ships with only one pcXset license.

To view the number of user licenses that you have installed:

1 Log on to the NetSet utility as an administrator.

2 Select Operations > Licenses.

You can purchase additional licenses from your authorized NBX reseller.

 Verify that you have connectivity with the Call Processor. Try to ping

the Call Processor IP address entered on the IP Info tab of the

Configuration Wizard, for example, 192.168.1.190. If you cannot

32 GETTING STARTED WITH THE PCXSET APPLICATION

ping the Call Processor, then the pcXset software cannot
communicate with it either.

 If you are attempting to use autodiscover, verify that Auto Discover

Telephones is enabled. In the NetSet utility, select System
Configuration > System Settings > System-wide.

 Verify the Call Processor MAC address. Select Configuration Wizard >

MAC Info > Reports > System Data.

 Verify that you have selected the active network adapter on the MAC

Info tab. If you are unsure which device to select, select Start >
Settings > Control Panel > Devices to see which adapter driver is
started, or select Start > Settings > Control Panel > Networks >
Adapters to see the available adapters.

PC Standby Mode

Causes pcXset Calls

to be Missed

Audio Driver

Configuration Error

The pcXset software does not wake a PC from standby mode on an
incoming call, so the user misses incoming calls.

Description

The pcXset software provides no mechanism to wake a computer from
standby mode. However, you can set it to prevent the machine from
entering standby mode.

Not all computers support standby mode properly. Therefore, pcxset may
not be able to stop the PC from going into standby mode.

Solution

Select Options > Display > Prevent Machine from entering Standby Mode.

The following message appears during an audio or microphone test, or
during the pcXset software startup:

Error code [8007xxxxH] Error starting stream. Ensure
that this computer’s multimedia devices are properly
installed.

A similar message may appear in the log file:

ERROR: Error starting NBX pcXset [8007xxxxH] Error
starting stream. Ensure that this computer’s
multimedia devices are properly installed.

Troubleshooting 33

Description

The Waveform Audio interface returned an error code. There is a problem
with the wave play device.

Solution

1 Select Start > Settings > Control Panel.

 Windows 9x and Windows NT — Select Multimedia.

 Windows 2000 — Select Sounds and Multimedia.

 Windows XP — Select Sounds and Audio Devices.

2 Verify that there are entries in the Preferred Device drop down lists for

Playback and for Recording.

3 To verify that you can play wave files:

 Windows NT and Windows 9x — Select Start > Programs >

Accessories > Sound Recorder.

 Windows 2000 and Windows XP — Select Start > Programs >

Accessories > Entertainment > Sound Recorder.

34 GETTING STARTED WITH THE PCXSET APPLICATION