3com Getting Started with pcXset Service Manual

Getting Started with the pcXset Application

Release 4.3

http://www.3com.com/

Revision A Published July 2004

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are trademarks of 3Com Corporation.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Internet Explorer, Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape Communication Corporation in the United States and other countries.

All other company and product names may be trademarks of the respective companies with which they are associated.

CONTENTS

ABOUT THIS GUIDE

Conventions 5

Terminology 6

ABOUT THIS GUIDE

This guide explains how to install and configure the pcXset™ Soft Telephone application. It is designed for resellers and technical support representatives.

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the 3Com World Wide Web site:

http://www.3com.com/

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Table 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

instructions

Caution Information that alerts you to potential loss of data or

Warning Information that alerts you to potential personal injury

potential damage to an application, system, or device

6 ABOUT THIS GUIDE

Table 2 Text Conventions

Convention Description

Screen displays

Syntax

This typeface represents information as it appears on the screen.

The word “syntax” means that you must evaluate the syntax provided and then supply the appropriate values for the placeholders that appear in angle brackets. Example:

To enable RIPIP, use the following syntax:

SETDefault !<port> -RIPIP CONTrol = Listen

In this example, you must supply a port number for <port>.

Command The word “command” means that you must enter the

The words “enter” and “type”

Keyboard key names If you must press two or more keys simultaneously, the key

Words in italics Italics are used to:

command exactly as shown and then press Return or Enter. Commands appear in bold. Example:

To remove the IP address, enter the following command:

SETDefault !0 -IP NETaddr = 0.0.0.0

When you see the word “enter” in this guide, you must type something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.”

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

 Emphasize a point.

 Denote a new term at the place where it is defined in the

text.

 Identify menu names, menu commands, and software

button names. Examples:

From the Help menu, select Contents.

Click OK.

Terminology In this guide the following terminology is used:

 Audio card is used to refer to a sound card.

 NBX system is used to refer to any of the 3Com

Telephony Solutions.

Networked

Overview The pcXset

user’s multimedia computer to have the same features and functions as the NBX

Using the pcXset application is very similar to using the NBX Business Telephone, except that the telephone has a handset, while the pcXset software requires a headset with a microphone connected to the client computer. You use the mouse and keyboard to operate the pcXset controls.

The pcXset software can accept calls only when both the client computer and the pcXset software are running. However, the software can receive voice mail messages even if neither it nor the computer is running, because voice mail operates on the Call Processor, not on the software.

The pcXset Help contains instructions for using the application. For detailed instructions select Contents from the Help menu.

The NBX Business Telephone Guide has similar instructions, except for the differences between using the controls of a physical telephone and the controls of a software application.

™

Soft Telephone is a software application that enables a

Business Telephone.

10 GETTING STARTED WITH THE PCXSET APPLICATION

Computer Requirements

The computer on which you install the pcXset software must meet the following hardware and software requirements:

 Processor — Pentium III 450MHz or greater.

 Operating System — Windows NT 4.0 (with Service Pack 3 or

greater), Windows 95, Windows 98, Windows 2000 (Server and Professional versions), Windows XP (Home and Professional). 3Com recommends Windows 2000 or Windows XP.

 RAM — 64MB (Windows 95/98), 128 MB (Windows NT/2000/XP)

 Video Display — 640 x 480 pixels with 16 colors minimum. 3Com

recommends 800 x 600 pixels with high color or 16 bit setting or greater.

 Network — An Ethernet network adapter. The pcXset software

operates in either Layer 2 (MAC) or Layer 3 (IP) mode.

 Audio — An audio adapter and audio drivers that fully support

full-duplex audio, that is, simultaneous microphone and speaker audio.

 Disk Space — 40 MB of free disk space.

 A good quality headset with a microphone — 3Com does not

recommend the use of speakers and a separate microphone. See

DTMF Tones Echo Back to the Analog Line Card” for more

“

information.

Installing the pcXset Software

You install the pcXset software from the NBX Resource Pack CD.

However, before you can use the software, you must purchase user licenses and enter the license key into the NBX system. In the NetSet utility, select Operations > Licenses. Table 1

shows the part numbers for

the licensing options.

The SuperStack 3 NBX system is shipped with one permanent pcXset license.

Installing the pcXset Software 11

Table 1 pcXset Licensing Options

License Option Part Number

3 User Licenses 3C10151

10 User Licenses 3C10152

25 User Licenses 3C10153

Unlimited (Site) License 3C10154

CAUTION: Do not install the pcXset software on the same computer on which NBX ConneXtions is installed.

To install the pcXset software:

1 Insert the NBX Resource Pack CD into the CD-ROM drive of the client

computer.

2 In the NBX Resource Pack dialog box, click NBX Applications and then

click NBX pcXset to begin the installation.

3 Read the Terms and Conditions statement, and then click Finish. The

computer unpacks the installation files.

4 Read the informational text and click Next.

5 Select a destination folder and click Next.

To accept the default destination, click Next. The default is:

C:\Program Files\3Com\NBX\NBX pcXset

6 Select a program folder for the Windows Start menu. To accept the

default, click Next.

7 Click Next again.

8 Click Finish.

When the installation is complete, you must configure the pcXset software before the user can begin.

+ 23 hidden pages

3com Getting Started with pcXset Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started with the pcXset Application

ABOUT THIS GUIDE

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Terminology In this guide the following terminology is used:

Related Documentation

Overview The pcXset

Computer Requirements

Installing the pcXset Software