Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
What is ADSL?
ADSL provides high speed video and data communications to residences and
businesses over standard telephone lines. ADSL service is provided by connecting a
pair of very high speed modems to each end of the phone line; one in the central office
(ATU-C), and the other at the customer's premises (ATU-R).
Because ADSL is asymmetric, there is a measurable difference in the bit rate between
the upstream (how fast you can send data) and downstream (how fast you can receive
data) transmissions.
The 3Com HomeConnect ADSL Modem utilizes full rate, G.dmt, or lite, G.lite,
ADSL. The speed and type of DSL your modem uses, will be determined by the type
of service you have ordered from your DSL provider.
A typical ADSL installation will require either a POTS (Plain Old Telephone Service)
Splitter or Micro filters to be used for your analog voice service. The use of these
devices enables simultaneous usage of normal telephone service and the modem, with
no interruption to the normal telephone service. Your DSL provider will normally
supply you with a Splitter or Micro filters and explain their usage.
Introduction
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Using your Modem
This section contains information on using your HomeConnect ADSL Modem.
Using Quick View to verify your Connection
Connecting to your Internet Provider
Using Control Center
Getting Started
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Connecting to your Internet Provider
When your modem was installed, based upon the selections you made for your ISP or
DSL provider, the proper software for the operation of your modem was set up.
Normally, you require nothing further in order to connect to their service. If there are
further requirements, they are covered in documentation provided by your Internet
Service Provider(ISP).
Microsoft Dial-up Networking
The following information only applies if your modem was installed in such a way as
to use Microsoft Windows Dial-up Networking to connect to your ISP. Some providers
use Dial-up Networking to connect to their service, but don't require that your modem
be using it. (This is normally the case if the provider is using PPP over Ethernet
(PPPoE)). If your connection is set up in such a way as to require that your connect by
Dial-Up Networking, you may find that you need to modify the existing connection or
create another one. If so, follow these instructions.
The codes and settings necessary to set up the Dial-up connection should be in the
material supplied by your ISP.
Creating a Dial-up Connection
Modifying or Changing the Values of a Dial-up Connection
Connecting (Dialing in) to a Dial-Up Connection
Creating a Dial-up Connection
The following is the basic procedure. Screens and procedures may vary from those
shown slightly depending on the version of Windows you are using.
First, open Microsoft Windows Dial-Up Networking. This can be done through the
Start menu, by selecting the appropriate path:
Win9x:
Start > Programs> Accessories >
Communications > Dial-Up Networking
WinMe: Start > Settings > Dial-Up Networking
Win2k:
Start > Settings > Networking and Dial-Up
Connections
Creating or Modifying Dial-up Connections
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WinNT:
Start > Programs > Accessories > Dial-Up
Networking
The Dial-Up Networking icon may look like one of the following two icons. (Note: In
Windows 2000, go directly to the next step.)
or
When you click on Dial-Up Networking, you will see an icon for Make New
Connection. Click on that.
This opens the following window.
Type in a name to identify the connection. This can be anything you choose.
Select the 3Com PCIA DSL Line 0 or 1 from the drop down list "Select a device" .
(There may be other numeric selections. That's ok.)
Press the Next button, which displays the following screen.
Creating or Modifying Dial-up Connections
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Don't use the Area Code field. In the Telephone number field, enter the VCI value
given to you by your Service Provider. Since you are establishing an ADSL
connection, you will not use a standard telephone number. Instead, the VCI value you
enter here will be used in conjunction with the VPI value you entered during setup of
the HomeConnect modem in order to establish the connection.
Press the Next button to complete the definition of the Service Profile connection.
Then click Finish to save the profile in your Dial-Up Networking folder. You can also
move a copy of this icon to the desktop if you like by clicking on it with the right
mouse button and dragging to the desktop.
Modifying the values of a Dial-up Connection
To modify the options that your Dial-up Connection is using, open the connection by
selecting its Properties. This is done by highlighting the connection in the Dial-up
Networking Folder and then either choosing Properties from the File menu or
right-clicking the mouse and selecting Properties from the pop-up menu. An example
is shown here:
Creating or Modifying Dial-up Connections
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When you click Properties, you will see the Properties window. Make sure that the
General tab is shown.
General Properties Tab
Creating or Modifying Dial-up Connections
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The General properties screen allows you to choose/change the Modem you are using
for the connection and allows you to change the phone number.
Telephone number
This field should be set to the VCI for your connection.
Use area code and Dialing Properties
This check box should NOT be checked. If it is, it may be modifying the Telephone
number field And therefore changing your VCI to something else.
Connect using
This list box allows you to change the name of the modem you are using to connect
with. For Your 3Com ADSL Modem you should have two choices. They are 3Com
PCIA DSL Line 0 and 3Com PCIA DSL Line 1.
Server Types Tab
The Server Types properties screen is used to set various options related to your
connection and to define the protocols you wish to use to talk to the computer you are
dialing.
Advanced Options
For many ISPs, you will want to check the boxes to Log on to Network, and also to
Creating or Modifying Dial-up Connections
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Enable software compression. Some prefer that you don't. Check with your provider.
Allowed Network Protocols
If you are connecting to the Internet then you must check the TCP/IP option as shown
above. (In general, unless you have been told otherwise by your Internet Provider or
Systems Administrator, this is the only option that you should have checked when
connecting to the Internet. IPX/SPX is used if you are connecting to a Novell Netware
LAN, and Netbeui refers to Microsoft Networking.)
The TCP/IP Settings button allows you to configure your specific TCP/IP settings for
this connection. This opens the following window.
Unless instructed by the Service Provider who gives you access to the Internet, do not
change any of these values.
Scripting Tab
Unless instructed by your Service Provider there is nothing here to modify or change.
Multilink
Unless instructed by your Service Provider there is nothing here to modify or change.
Creating or Modifying Dial-up Connections
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Dialing a Connection
To connect to your Network Provider, open up the Dial-Up Networking window, and
double-click on the connection you have defined. Enter in the User name and the
Password assigned to you by your service provider who gives you access to the
Internet. The Phone Number should be the VCI your service provider has given you
to establish a DSL connection.
Once you have entered in the User Name and Password, press the Connect button to
make the call.
Creating or Modifying Dial-up Connections
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Uninstalling the modem
It may be necessary at some point to uninstall the HomeConnect ADSL Modem. This
may be necessary if an updated version of the HomeConnect ADSL Modem software
has been obtained, or the HomeConnect ADSL Modem needs to be removed from the
system.
Removing HomeConnect ADSL Modem application and
drivers
Windows 95/98/Me
Windows 2000
Windows NT
Removing HomeConnect ADSL Modem Hardware
Uninstalling the HomeConnect ADSL Modem will erase your configuration, removing
all connection definitions you have established. Please make a note of all important
information before uninstalling the HomeConnect ADSL Modem.
To uninstall the 3Com HomeConnect ADSL modem, follow the instructions below for
the version of Microsoft Windows you are using.
Microsoft Windows 95/98/Millennium (Me)
Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall
template
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Step 2. You will be asked to confirm that you really do want to completely remove the
application. Select OK.
Step 3.The Install Wizard will perform the maintenance and will now present a screen
that prompts you to launch the Windows Control Panel Applet. Select Finish.
Step 4. You should see a screen like the one below.
template
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Select 3Com HomeConnect ADSL Modem and then press the Add/Remove Button.
This will run the Applications Remove program for the ADSL Modem applications
software.
Select HomeConnect Interview and then press the Add/Remove Button. This will
run the Applications Remove program for the HomeConnect Interview.
Select Instant Update and then press the Add/Remove Button. This will run the
Applications Remove program for Instant Update.
Step 5. Open the Network Applet in the Control Panel.
Step 6. Remove the Modem Software.
After opening the Network Applet you should see a screen like the one below.
template
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Select your modem from the list. Then press the Remove button.
NOTE: Your modem may have one of the following names.
3Com ADSL Modem Dialup/PPP (Win95 ... or ...98,Me,2K,NT)
3Com ADSL Modem Lan/1483 (Win95 ... or ...98,Me,2K,NT)
The name of the modem depends on the type of configuration which you were
originally assigned.
After Windows has removed the Modem software you will be asked to restart
Windows to complete. Press OK. After your PC has begun to restart, turn it off
before getting back into Windows. Remove the Modem card from your machine
(continue to the Removing HomeConnect ADSL Modem hardware section, if
necessary).
Your Modem is now completely removed.
NOTE: If you do not remove the Modem card from the machine, you will be asked by
Windows to re-install it. You can select Cancel at this time if you have not removed
the card yet.
template
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Microsoft Windows 2000
Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall
Step 2. You will see the following screen, informing you that Windows is in the
process of performing the uninstall.
Step 3.The next screen lets you know that the maintenance is complete.
After Windows has removed the Modem software, remove the Modem card from your
machine (continue to the Removing HomeConnect ADSL Modem hardware section, if
necessary).
Your Modem is now completely removed.
template
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NOTE: If you do not remove the Modem card from the machine, you will be asked by
Windows to re-install it. You can select Cancel if you have not removed the card yet.
Windows NT Workstation or Server
Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall
Step 2. You will be asked to confirm that you really do want to completely remove the
application. Select OK.
Step 3. NT will now present a screen that prompts you to launch the Windows Control
Panel Applet. Select Finish.
template
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Step 4. In the Network Applet, you should see the 3Com Modem displayed. Select it
and click OK.
template
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Step 5. An alert screen will appear, giving you the opportunity to change your mind.
Select Yes.
Step 6. Your software uninstall is now complete. You will be instructed to shutdown
and restart your computer.
Press OK. After your PC has begun to restart, turn it off before getting back into
Windows. Remove the Modem card from your machine (continue to the Removing
HomeConnect ADSL Modem hardware section, if necessary).
Your Modem is now completely removed.
Removing HomeConnect ADSL Modem Hardware
After uninstallation of the software and drivers, it may be necessary to remove the
template
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HomeConnect ADSL Modem.
If the HomeConnect ADSL Modem has been uninstalled from a Windows 95/98
system, the system will detect the HomeConnect upon restarting the computer (if Plug
& Play was enabled on the modem).
Removing the HomeConnect ADSL Modem
WARNING: Don't shock yourself. Unplug the computer and any attached
equipment before you uninstall the HomeConnect ADSL Modem.
1 Turn off and unplug the computer, then remove the computer cover. You don't need
to disconnect anything but the power. If you don't know how to remove the cover, see
your computer user's guide.
CAUTION: Don't damage the HomeConnect ADSL Modem with static
electricity. Ground yourself by touching the computer's metal back or side panel.
2 Remove the screw holding the metal bracket for the HomeConnect ADSL Modem.
Ground yourself by touching the metal part of the computer case, and remove the
HomeConnect ADSL Modem by grabbing the nonmetallic sides of the card.
3 Replace the bracket that was removed prior to the installation of the HomeConnect
ADSL Modem.
template
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Troubleshooting
If the HomeConnect ADSL Modem is not operating properly, select from the
following list of possible problems:
Quick View is not running, or Quick View is showing a red light which indicates the
DSL connection is not up
I can't connect to my Internet Service Provider (ISP) or I am receiving Dial-Up
Networking errors
I am unable to connect to or display web pages, or they seem to be loading extremely
slow
I can't install the software for my Internet Service Provider (ISP), or their software
can't find the modem
Troubleshooting
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Glossary
ABR
Available Bit Rate
ADSL
Asymmetric Digital Subscriber Line
AFE
Analog Front End
API
Application Programming Interface.
ATM
Asynchronous Transfer Mode
ATU-C
ADSL Transceiver Unit - CO End.
ATU-R
ADSL Transceiver Unit - Remote End.
Burst Tolerance
(also referred to as Maximum Burst Size), in cells/second (only applicable for VBR
service). This is the maximum number of cells that can be sent at the peak rate. This
information should be obtained from the service provider.
CAP
Carrier Amplitude and Phase Modulation.
CBR
Constant Bit Rate.
CHAP
Challenge Handshake Authentication Protocol. Part of the PPP protocol to ensure
authentication of the connection between two devices.
CO
Central Office
Constellations
The constellation size is directly proportional to the total rate of bit transmission. The
larger the constellation size, the faster transmission will be.
CPE
Customer Premises Equipment.
Glossary
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CRC (Cyclic Redundancy Check)
CRC fields detect bit errors.
DataLink Protocol
A datalink, or logical data stream, is implemented by PPP protocol. PPP may run
multiple protocols over the same connection.
DMA
Direct Memory Access
DMT
Discrete Multitone Modulation.
DNS (Domain Name Service)
Domain Servers are computers which contain the programs and files which make up a
domain's name database. The server uses the name database to translate the name you
provide to an IP address, which is used to establish a connection with the host
computer.
DSLAM
Digital Subscriber Line Access Multiplexer
DSP
Digital Signal Processor.
DUN
Dial Up Networking.
Encapsulation
This is one of the protocols for transmission.
HDLC
High-Level Data Link Control
ILMI Version
(Interim Local Management Interface version)
This is an SNMP based management protocol for an ATM UNI.
IP
Internet Protocol.
IPX
Internetwork Packet Exchange, the default data packet protocol for Novell's NetWare
operating system.
ISA
Industry Standard Architecture.
ISP
Internet Service Provider.
MAC
Medium access control, a protocol for determining which device has access to the
network at any one time.
Miniport
Glossary
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Windows NT WAN NDIS Architecture developed by Microsoft for Network Adapters.
NDIS
Network Driver Interface Specification as developed by Microsoft.
NID
Network Interface Device
PAP
Password Authentication Protocol. Part of the PPP protocol to ensure authentication of
the connection between two devices.
PCI
Peripheral Component Interconnect. This is bus technology, referring to the slot where
the board connects to the computer.
PCR (Peak Cell Rate)
This is the maximum amount of cells/second transmitted over this connection. This is
determined by the minimum intercell spacing in seconds, which is the time interval
from the first bit of one cell to the first bit of the next cell.
PMD
Physical Media Dependent.
POTS
Plain Old Telephone Service.
PPP (Point to Point Protocol)
This is one of the various protocols for data transmission.
Protocol
A set of rules and procedures that govern the exchange of data between two
communicating systems.
PVC ( Permanent Virtual Circuit)
A PVC is a logical dedicated circuit between two user ports in point-to-point
configuration. This is referring to the connection from the computer to the Internet
Service Provider (ISP).
RAS
Remote Access Server
RFC 1483
This is a protocol for the connection. It is technically referred to as Multiprotocol
Encapsulation over ATM Adaption Layer 5.
RIP (Routing Information Protocol)
The protocol governing the exchange of routing information between IP routers.
SRAM
Static RAM
SCR (Sustainable Cell Rate)
The sustainable cell rate, in cells/second, at which cells are transmitted over this
connection (only applicable for VBR service). This is the maximum average rate for
cells that are sent in bursts at a peak rate.
Glossary
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SPX
Sequenced Packet Exchange.
SVC (Switched Virtual Circuit)
SVCs are virtual circuits established on a call by call basis. SVCs are not supported in
this release of the HomeConnect ADSL Modem PCI.
TCP/IP
Transmission control protocol/Internet protocol, a set of communication protocols that
support peer-to-peer connectivity functions for both local and wide area networks.
TCP/IP is used to connect to the Internet.
UBR (Unspecified Bit Rate)
This is one of the categories of service available from the service provider. This
specifies no limit on the rate of information flow to the switch.
UNI Version (User-to-Network Interface Version)
The UNI is the point where the user accesses the network.
VBR (Variable Bit Rate) This is one of the categories of service. This is if a certain
rate has been specified with the switch for the flow of information.
VCI (Virtual Channel Identifier)
The VCI is part of the cell header for the cells that are transferred over this connection.
VPI (Virtual Path Identifier)
The VPI is part of the cell header for the cells that are transferred over this connection.
Glossary
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Using Control Center
The Control Center allows you to obtain information on your HomeConnect ADSL
Modem, or to monitor the status of your ADSL connection.
Most of the information presented in the Control Center is for informational purposes
and is used primarily in communication with technical support or your service
provider. One piece of information you may find useful is the version of software for
the modem you are using. You can reference this number when checking for updates to
your modem software.
For further help with the Control Center or Quick View reference the help in that
application.
Using the ADSL Control Center
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Technical Support
This contains information on getting technical support for your HomeConnect ADSL
Modem.
Web Support
Phone Support
International Phone Support
Returning Products for Repair
Web Support
Access the latest networking information on the 3Com Corporation World Wide Web
site by entering this URL into your Internet browser: http://consumer.3com.com/dsl/
This service provides access to online support information such as technical
documentation and software library.
Or you can use the 3Com BBS: 847-262-6000
Or you can send an email to technical support by selecting Contact Us from the "Site
Tools" section of the above web site.
Phone Support
Technical Support representatives can answer technical questions about the 3Com
HomeConnect ADSL Modem products. This hotline is not a toll-free call. Regular
long-distance or toll charges will apply if you are outside the 847 area code.
847-262-3700 7:00am — 8:00pm CST; Monday through Friday
7:00am — 4:00pm CST; Saturday
Canadian customers can speak to a technical support representative by contacting
Keating Technologies:
905-305-6570 7:00am — 7:00pm CST; Monday through Friday
When you contact 3Com for assistance, have the following information ready:
Product model name, part number, and serial number
●
A list of system hardware and software, including revision levels●
Diagnostic error messages and details about recent configuration changes, if
applicable
●
Technical Support
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Worldwide Phone Support
Here is a list of worldwide technical telephone support numbers:
Asia, Pacific Rim
Country Telephone Number
Australia 1 800 628 324
Hong Kong 800 90 3191
India — Bombay
22-825-2188; 22825-2193;
22-825-2194; 22-825-2195
India — Delhi
11-628-4198;11-628-4199;
11-628-4118;11-628-4119
Japan 03 3375 4356
Philippines 1800 1651 0215
P.R. of China 1800 650 5108
Singapore 65 784 9910
S. Korea 00798 651 7135
Taiwan, R.O.C. 0080 65 1349
Thailand 001800 65 62 62
Europe, Africa, and Middle East
From the following countries, you may use these numbers:
Country Telephone Number
Austria 07110 900116
Belgium
Flemish: 32 (0) 70 233 545
French: 32 (0) 70 233 546
Denmark 45 (0) 35 44 5531
Finland (0) 981710015
France 33 (0) 803 070693
Germany 49 (0) 180 567 1548
Hungary 49 (0) 180 567 1548
Israel 971 4 807 4555
Italy 147 809 903
Luxembourg 352 342 080 8318
Netherlands 0900 20 25 857
Norway 47 (0) 23 50 0097
Poland 49 (0) 180567 1548
Portugal 351 (21) 4154034
Africa & Middle East 971 4 807 4555
Spain 902 117 964
Technical Support
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Sweden 46 (0) 851 992 035
Switzerland 0848 840200
U.K. 0870 8444546
Latin America
Country Telephone Number
Argentina 0-810-222-3266
Brazil 55 11 5643-2780
Mexico City 51-333380
Rest of Latin America AT&T Direct +800 778-5573
Returning Products for Repair
Before you send a product directly to 3Com for repair, you must first obtain an
authorization number. Products sent to 3Com without authorization numbers will be
returned to the sender unopened, at the sender’s expense.
To obtain an authorization number, call or fax:
Country
Telephone
Number
Fax Number
Asia, Pacific Rim + 65 543 6500 + 65 543 6348
Europe, South Africa, and
Middle East
+ 31 30 6029900 + 31 30 6029999
Latin America 1 408 326 2927 1 408 326 3355
From the following countries, you may call the toll-free numbers; select option 2 and
then option 2:
Country Telephone Number Fax Number
Austria 0800 297468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0800 1821502
Hungary 00800 12813
Ireland 1800553117
Israel 1800 9453794
Italy 1678 79489
Netherlands 0800 0227788
Norway 800 11376
Poland 00800 3111206
Portugal 0800 831416
South Africa 0800 995014
Technical Support
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Spain 900 983125
Sweden 020 795482
Switzerland 0800 55 3072
U.K. 0800 966197
U.S.A. and Canada
1 800 NET 3Com
(1 800 638 3266)
1 408 326 7120 (not
toll-free)
Technical Support
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Install Instant Update
3Com Instant Update will allow you to check for new releases of the HomeConnect
ADSL Modem software, and if there is new software available, Instant Update will
download this software.
During the ADSL modem installation, a shortcut is created for launching the Instant
Update installation. Insert your HomeConnect ADSL Modem CD, and then launch the
Instant Update installation by going to
Start > Programs > 3Com HomeConnect ADSL Modem > Install Instant Update
(Requires CD).
(It is also possible to just launch the Instant Update install by running setup.exe from
the CD, in the Instant directory. )
This will load the necessary files on your PC to allow you to use the utility. (If you
install later, be aware that you will need to have your CD-ROM available.)
When you have installed the files, the instant update tray icon will show up when you
next reboot your computer.
Configuring Instant Update
You will need to complete one last step to ensure your Instant Update is running
correctly.
From the Start menu, select Start > Programs > Instant Update > Instant Update
Configuration.
You will see the Instant Update Configuration window with four tabs available.
Install Instant Update
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From the Scheduling tab, you can select Update Now to search for new software on
the Web.
Instant Update will automatically check for updates and, if found, will give you a
“prompt” message to download the information. You can choose to download or not,
as you prefer.
You can also check or fix settings on the Common, Connection or General tabs. It isn't
recommended that you select these tabs unless instructed.
Install Instant Update
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
System Information
This window contains version information for your HomeConnect ADSL Modem. In
particular, you may need to know the firmware version in order to troubleshoot your
modem's operation. You can see this screen by right-clicking the QuickView tray icon
and selecting this from the drop-down menu.
The version levels pertain to the level of release for the 3Com HomeConnect hardware
and software.
MAC Address
You must have a new MAC address assigned to be able to use IPX routing.
This is a physical hardware address for the PCI card.
Version Information
http://rcgdsl/pci/pci_online-guide/html/sipawenu.htm [11/17/2000 3:38:37 PM]
Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Quick View is not running, or Quick View
is showing a red light which indicates the
DSL connection is not up
Make sure the ADSL line is connected to the modem. If Quick View is not running,
launch by selecting Start -> Programs -> 3Com HomeConnect ADSL Modem ->
Quick View. Quick View should show that the line is connected, by turning green.
If the light does not turn green, then the DSL connection is not up.
Check to make sure that your cable is connected to both the DSL modem, and also to
the wall jack providing your DSL service.
Check to be sure your Modem hardware is functioning properly. In Windows 95 and
98 open your Control Panel and then double-click on the System applet. When the
applet opens, left mouse click on the tab that says Device Manager. This will display
different hardware groupings. Double click on the entry that says Network Adapters.
Under this section you should see your Modem listed. If there is a red X or a yellow
circle with an exclamation point in it then there may be a problem with your modem.
See the section on troubleshooting your Modem hardware. In Windows NT check your
Event Log to see if there any messages indicating a problem with the Modem.
If the cable is connected, and you are still unable to establish a physical connection,
contact your Service Provider to make sure your physical DSL connection is set up.
template
http://rcgdsl/pci/pci_online-guide/html/discnct.htm [11/17/2000 3:38:37 PM]
Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
I am having a problem installing my
modem
Choose from one of the following possibilities:
I pressed Cancel during the Windows 95/98 Plug & Play installation when Windows
presented the "Copying Files" screen
I am receiving error messages that the computer is unable to find certain HomeConnect
ADSL Modem registry values
I am receiving messages that parts of the HomeConnect ADSL Modem application
(graphics, help, etc.) are missing or unable to be run
If installation problems occur that are not covered here, please contact 3Com Technical
Support.
I pressed Cancel during the Windows 95/98 Plug & Play installation when
Windows presented the 'Copying Files" screen
If Cancel was pressed when looking for the file, the installation process would have
stopped, while also disabling Plug & Play for any future installations.
To resolve this, it is necessary to start up the installation process from where you left
off.
1 Access the Control Panel by running the Start menu, and selecting the Settings
option.
2 Double-click on the Network icon. Press the Add button, then click on Adapter,
and then press OK.
3 Press the Have Disk button and type the path for the HomeConnect ADSL Modem
CD-ROM drivers (for example, D:\drivers\ppp\win98). This will start up the
installation process for the HomeConnect again.
Connection Method to Your
ISP
Windows Version Location on CD
Ethernet / PPP over Ethernet
Windows 95 \Drivers\Rfc1483\Win95\
Having a problem installing my modem
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Windows 98 \Drivers\Rfc1483\Win98\
Windows ME \Drivers\Rfc1483\WinME\
Windows NT \Drivers\Rfc1483\i386\
Windows 2000 \Drivers\Rfc1483\Atm2000\
PPP over ATM
Windows 95 \Drivers\PPP\Win95\
Windows 98 \Drivers\PPP\Win98\
Windows ME \Drivers\PPP\WinME\
Windows NT \Drivers\PPP\i386\
Windows 2000 \Drivers\PPP\Atm2000\
I am receiving error messages that the computer is unable to find
certain HomeConnect ADSL Modem registry values
Your registry entries for the HomeConnect ADSL Modem have become corrupted or
deleted. Run the HomeConnect ADSL Modem Uninstallation and then reinstall the
HomeConnect ADSL Modem.
For information on uninstalling the HomeConnect ADSL Modem, refer to Uninstalling
the HomeConnect ADSL Modem. Refer to the appropriate HomeConnect ADSL
Modem installation section for information on how to successfully re-install the
HomeConnect ADSL Modem.
I am receiving messages that certain parts of the HomeConnect ADSL
Having a problem installing my modem
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Modem application (graphics, help, etc.) are missing or unable to be run
The parts of the HomeConnect application in question have become corrupted or
deleted. Run the HomeConnect Uninstallation, and then reinstall the HomeConnect
ADSL Modem.
For information on uninstalling the HomeConnect ADSL Modem, refer to Uninstalling
the HomeConnect ADSL Modem. Refer to the appropriate HomeConnect ADSL
Modem installation section for information on how to successfully reinstall the
HomeConnect ADSL Modem.
Having a problem installing my modem
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
I can't connect to my Internet Service
Provider (ISP) or I am receiving Dial-Up
Networking errors
If you are using Microsoft Windows Dial-up Networking
to connect to your Internet Service Provider (ISP)...
You may encounter some errors when attempting to connect using Dial-Up
Networking. Most of the error messages you will see should be self explanatory.
However, there may be occasions when the error message is not truly indicative of the
problem. If you are receiving one of the error messages (reference the number
displayed on the message to the one here) listed below then select that item to view
additional help.
You may need to contact your Service Provider. If you are attempting to connect with
the wrong configuration values, you will receive a Dial-Up Networking error. You will
need to contact your Service Provider to obtain the correct configuration values, and
you may need to contact Technical Support to reconfigure the modem.
Windows
95/98/Me/2k
Windows NT
Error 602 Error 692
Error 645 Error 718
Error 650
Error 691
Windows 95/98
Error 602:
This error message may also be displayed under the following circumstances.
You may already have two active connections made through the Modem. This is
the maximum amount you can have.
1.
Your physical connection to the DSL line is down. This can be verified by using
2.
Dial-Up Networking Errors
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the Quick View application.
Error 645:
This error message may also be displayed under the following circumstances.
The Username and/or Password you entered is not the one for the Computer you
are dialing.
1.
Check if Require data encryption is checked in the Server Types property screen
for the Dial-up connection. If it is, uncheck it and try the call again. The
computer you are dialing may not support sending and receiving encrypted data.
2.
Error 650:
This error message may also be displayed under the following circumstances.
Your VPI and/or VCI value may be incorrect. Please verify and change them if
necessary.
1.
The computer you are dialing or your ISP connection is currently down. Check
with your Service Provider.
2.
You are using the PPP over ATM version ADSL Modem Software, and you
should be using the Ethernet (Bridge/PPP over Ethernet) or Ethernet (Routed)
version. Check with your Service Provider to verify you are using the correct
software. If you are using the wrong software, uninstall the current modem
software and reinstall the correct software.
3.
Error 691:
This error message may also be displayed under the following circumstances.
The Username and/or Password you entered is not correct for the connection
you are dialing to.
1.
You may be trying to make a second Dial-Up connection with your Modem. If
so, please verify that each connection is using a separate Line. That is, one
connection should be using 3Com PCIA DSL Line 0 and the other should be
using 3Com PCIA DSL Line 1. This can be verified under the General property
screen for the Dial-up connection.
2.
Windows NT
Error 692:
This error message may also be displayed under the following circumstances.
Your physical connection to the DSL line is down. This can be verified by using
the Quick View application.
1.
Error 718:
This error message may also be displayed under the following circumstances.
Your VPI and/or VCI value may be incorrect. Please verify and change them if
necessary.
1.
The computer you are dialing to (typically your Internet Service Provider
connection) is currently down. Check with your Service Provider to verify you
are dialing to a live connection.
2.
Dial-Up Networking Errors
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You are using the PPP over ATM version of the ADSL Modem Software, and
you should be using the Ethernet (Bridge/PPP over Ethernet) or Ethernet
(Routed) version. Check with your Service Provider to verify you are using the
correct software. If you are using the wrong software, follow the instructions in
this book to change the software for the Modem.
3.
Dial-Up Networking Errors
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Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
I am unable to connect to or display web
pages, or they seem to be loading
extremely slow
If you are using Microsoft Windows Dial-up Networking
to connect to your Internet Service Provider (ISP)...
If you have been able to dial to a Dial-Up connection, then there is not a problem with
either your DSL connection or with your Dial-Up connection. Web pages may load
slow due to congestion on the Internet or because of problems on the site you are
attempting to load.
If you are having problems establishing your DSL connection, or you can't dial the
connection to your Internet Service Provider, then refer to the troubleshooting
information on the physical DSL connection or on connecting to your ISP.
Unable to display web pages or they load slowly
http://rcgdsl/pci/pci_online-guide/html/no_txrx.htm [11/17/2000 3:38:38 PM]
Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
I can't install the software for my Internet
Service Provider (ISP), or their software
can't find the modem
The software from your Internet Service Provider may be looking for a certain type of
installation from your HomeConnect ADSL Modem.
It is possible that if you didn't follow the instructions for installing the modem
hardware and software (specifically if you installed the modem hardware first, without
running the CD first), then you may not have the correct configuration or setup
necessary for the type of DSL service that you are being provided.
Contact your Service Provider to determine if it is necessary to reconfigure your
modem settings. You may need to uninstall and re-install your ADSL modem, but this
should only be done as a last resort.
Can't install the software for my ISP
http://rcgdsl/pci/pci_online-guide/html/isp.htm [11/17/2000 3:38:38 PM]
Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
Using Quick View to verify your Connection
The HomeConnect ADSL Modem automatically connects to your ADSL provider
when the computer is started. This is a physical connection between your Modem and
the Service Provider. To connect to your Internet provider or to your Corporate
Network you will need to make a connection using either an application supplied by
them or Microsoft Dial-up Networking. In order to make that connection you need to
be sure that your modem is talking to the ADSL network. To verify this you can use
the Quick View.
Quick View will be launched automatically when you start the computer and will place
an icon in the tray on the bottom toolbar of your computer's screen.
If Quick View has not been added to the Startup group, you can manually start the
application at any time by selecting:
Start >Program Files >3Com HomeConnect ADSL Modem>Quick view
The tray icon shows whether the connection is up or down. Quick View will show a
Yellow circle if the modem is attempting to connect. Normally, the sequence will
be from Red to Yellow to Green.
The following graphics show examples of an established ADSL connection and a
disconnected ADSL connection.
connection is up connection is down
The 3Com ADSL Modem tray icon is the tiny emblem with the green or red circle in
it. If you want more information about the connection, double-click the tray icon. a
larger screen appears.
Using Quick View to verify your connection
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If the connection is down, refer to the troubleshooting section of the on-line help.
Using Quick View to verify your connection
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