3com 3Com Education Module Quick Start Guide

Quick Start Guide for 3Com® Education Module

Application V1.0

for NBX Networked Telephony Solutions

Part Number 900-0264-01 Rev AA

Published March 2005

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

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CONTENTS

ABOUT THIS GUIDE

	Conventions	5
	Documentation	6
	Comments on the Documentation				6
1
	PRODUCT FEATURES
	Auto Dialer, Including Absentee Reporting					7
	Intercom 7
	Homework Hotline and Enhanced IVR				7
	Record On-Demand		8
	Emergency Event Tracing			8
2
	SYSTEM SPECIFICATIONS
	Hardware Requirements			9
	System Limitations		10
3
	INSTALLATION INSTRUCTIONS
	Installing Education Module 11
	Actions on Your NBX System 11
	Actions on Your Education Module Server					11

A OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Register Your Product to Gain Service Benefits 15

Solve Problems Online 15

Purchase Extended Warranty and Professional Services 16

Access Software Downloads 16

Contact Us 16

Telephone Technical Support and Repair 17

4

ABOUT THIS GUIDE

This guide describes how to install the 3Com® Education Module, a suite of key applications for educators and parents, as well as to optimize the NBX® Networked Telephony Solutions used as the PBX at the school.

For best results, 3Com recommends that you read through this entire guide before you install the 3Com® Education Module on your NBX system.

If the information in the release notes (readme.pdf) on the 3Com Partner Access website differs from the information in this guide, follow the instructions in the release notes.

Conventions	Table 1 defines some commonly used words and phrases in this guide.
	Table 1 Common Terms
	Term	Definition
	Auto Attendant	The set of voice prompts that answers incoming calls and
		describes actions that a caller or user can take to access
		individual services
	Administrator	The person who is responsible for maintaining the
		3Com® Education Module software and access lists, as
		well as the NBX Networked Telephony Solution in your
		school
	Teachers	The educators, coaches, and administration personnel
		who post homework assignments and notices about
		athletics or other activities, including school closures, bus
		delays, and so on
	Parents	Those who call the school to access the Homework
		Hotline and other notices

6 ABOUT THIS GUIDE

Documentation	The documentation set for the 3Com® Education Module is designed to
	help school information-technology (IT) administrators, teachers, and
	parents to benefit from the full potential of the system:
	■ Quick Installation Guide for the 3Com® Education Module (this book)
	■ Release Notes for the 3Com® Education Module
	An administrator who logs in to the NBX NetSet utility can also see the
	NBX Telephone Guides, Feature Codes Guide, Installation Guide and
	Administrator’s Guide. The NBX NetSet utility also includes a searchable
	Help system with Help buttons on each screen.
Comments on the	Your suggestions are important to us. They help us to make the NBX and
Documentation	3Com® Education Module documentation more useful to you.
	Please send your e-mail comments about this guide or any of the 3Com
	Voice Solutions documentation and Help systems to:
	[e-mail]

Include the following information with your comments:

■Document title

■Document part number (found on the front or back page)

■Page number

As always, please address all questions regarding the NBX hardware and software to your 3Com Voice-Authorized Reseller.