3com 3Com Education Module Quick Start Guide

Quick Start Guide for
3Com

Application V1.0
for NBX Networked Telephony Solutions

Part Number 900-0264-01 Rev AA
Published March 2005

http://www.3com.com/

®

Education Module

3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064

Copyright © 2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hardcopy documentation, or
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to
locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

Conventions 5
Documentation 6

Comments on the Documentation 6

1 PRODUCT FEATURES

Auto Dialer, Including Absentee Reporting 7
Intercom 7
Homework Hotline and Enhanced IVR 7
Record On-Demand 8
Emergency Event Tracing 8

3

2 SYSTEM SPECIFICATIONS

Hardware Requirements 9
System Limitations 10

3 INSTALLATION INSTRUCTIONS

Installing Education Module 11

Actions on Your NBX System 11
Actions on Your Education Module Server 11

A OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Register Your Product to Gain Service Benefits 15
Solve Problems Online 15
Purchase Extended Warranty and Professional Services 16
Access Software Downloads 16
Contact Us 16

Telephone Technical Support and Repair 17

4

ABOUT THIS GUIDE

This guide describes how to install the 3Com® Education Module, a suite
of key applications for educators and parents, as well as to optimize the

®

Networked Telephony Solutions used as the PBX at the school.

NBX

For best results, 3Com recommends that you read through this entire
guide before you install the 3Com
system.

If the information in the release notes (readme.pdf) on the 3Com Partner
Access website differs from the information in this guide, follow the
instructions in the release notes.

®

Education Module on your NBX

Conventions Ta bl e 1 defines some commonly used words and phrases in this guide.

Tab le 1 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

Administrator The person who is responsible for maintaining the

Teachers The educators, coaches, and administration personnel

Parents Those who call the school to access the Homework

describes actions that a caller or user can take to access
individual services

®

3Com

Education Module software and access lists, as
well as the NBX Networked Telephony Solution in your
school

who post homework assignments and notices about
athletics or other activities, including school closures, bus
delays, and so on

Hotline and other notices

6 ABOUT THIS GUIDE

Documentation The documentation set for the 3Com

help school information-technology (IT) administrators, teachers, and
parents to benefit from the full potential of the system:

■ Quick Installation Guide for the 3Com

®

Education Module

Comments on the

Documentation

■ Release Notes for the 3Com

An administrator who logs in to the NBX NetSet utility can also see the

NBX Telephone Guides, Feature Codes Guide, Installation Guide and
Administrator’s Guide. The NBX NetSet utility also includes a searchable

Help system with Help buttons on each screen.

Your suggestions are important to us. They help us to make the NBX and

®

3Com

Please send your e-mail comments about this guide or any of the 3Com
Voice Solutions documentation and Help systems to:

[e-mail]

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

Education Module documentation more useful to you.

®

Education Module is designed to

®

Education Module (this book)

■ Page number

As always, please address all questions regarding the NBX hardware and
software to your 3Com Voice-Authorized Reseller.

1

PRODUCT FEATURES

The 3Com® Education Module is a useful set of integrated applications
that can vastly simplify communications among teachers in school and
among teachers, administrators, safety officials, and parents. The
Education Module applications, which run in conjunction with the 3Com
NBX Networked Telephony Solution, are described in this chapter.

Auto Dialer, Including Absentee Reporting

Intercom For telephones in the school that have speaker capabilities, this

Homework Hotline and Enhanced IVR

This feature provides automatic dialing and distribution of voice messages
to predefined calling lists. For example, every day, the Education Module
system can send a recorded voice message to the parents or guardians of
each child who did not come to school. Other uses include reminders to
parents of upcoming parent/teacher meetings, changes to extracurricular
activities, snow days including bus cancellations or delays, notice of
school board meetings, and so on.

application provides a speed-dial feature that allows an intercom message
to go out to specific extensions or groups of extensions.

Using this feature, a teacher calls into the system, enters a secure class
identification number for each class, and records the day’s or week’s
assignments. Parents and guardians can then call, enter a student
identification number (and optionally, a PIN), and listen to the current
homework assignment from their student’s single teacher (as in primary
schools) or a consolidated message of assignments from all of the
student’s teachers (typical in secondary schools).

One variation within this application permits designated employees to call
and record the cafeteria menus for the day or a range of days. These
messages can even include nutritional information.

8 CHAPTER 1: PRODUCT FEATURES

Another variation allows designated organizers of extracurricular
activities, such as the band director or the soccer coach, to call into the
system, enter a secure activity ID number, and record the current schedule
and other related information, such as locations, fees, uniform or
permissions requirements, and so on.

Record On-Demand As a safety precaution, the Education Module application can record a

message if an in-school recipient (for instance, the receptionist, a teacher,
or an administrator) hears what may be a bomb threat or other illegal or
disturbing talk. When the recipient presses certain activation keys, the
entire conversation is saved for future analysis.

For legal reasons, 3Com recommends that a school that plans to use this
feature inserts an announcement such as the following message into its
Auto Attendant voice prompts: “Your call may be recorded.”

Emergency Event Tracin g

Similar to the Record On-Demand feature, this application automatically
detects when any user of a telephone on the system presses 911 (for an
outgoing call) or when any in-school recipient detects what might be a
malicious call (and presses certain activation keys). The system records the
call, provides storage and playback information, sends a recorded
message to a predefined group of phone numbers, and distributes the
recorded message according to already defined instructions.

For legal reasons, 3Com recommends that a school that plans to use this
feature inserts an announcement such as the following into its Auto
Attendant voice prompts: “Your call may be recorded.”

2

SYSTEM SPECIFICATIONS

The 3Com® Education Module platform is a powerful solution that
requires a standalone application server that is integrated by TAPI/WAV
technology with any of these NBX platforms: the SuperStack 3 NBX, the
NBX 100, or the NBX V3000 Networked Telephony Solution.

Hardware Requirements

The working NBX system must be operating at system release 4.3.13 or
higher for the SuperStack 3 NBX or NBX 100 or release 4.4.7 or higher
for the NBX V3000 or higher.

The application server has these requirements:

■ A server with either of these operating systems:

■ Windows 2000 Professional or Windows XP Professional OS

■ If the school will be accessing the GUI from more than 10 client

PCs simultaneously, the Windows 2000 Server operating system

■ CPU speed of at least 70-100 MHz per active WAV port

■ 512 MB of RAM

■ At least 5 GB of free disk space. This requirement increases if the

recordings are to be saved over time.

■ Reliable 100 Mb LAN access between the NBX NCP and the server PC

■ The license key for the 3Com

from 3Com. Optionally, you may add incremental licenses for 500
additional students, or for another school on this same server.

■ Sufficient 3Com Media Driver (WAV port) licenses.

The applications for Record on Demand and Malicious Call Trace use 2
WAV ports per instance. The other features use only 1 port per instance.
Sites that plan heavy use of Record on Demand or Malicious Call Trace or
both, or just a heavy calling load, should consider purchasing the WAV
port site license, which allows unlimited WAV ports and cost about the
same as 20 individual WAV port licenses.

®

Education Module software, purchased

10 CHAPTER 2: SYSTEM SPECIFICATIONS

In addition, if client PCs are to be used, each client PC must:

■ Have Windows 2000 or Windows XP

■ Have CPU speed of at least 300 MHz; 128 MB RAM; and at least

200 MB of free disk space

■ Be on the same subnetwork and the same switch as the NBX and the

server

System Limitations At this release, the 3Com

■ The number of simultaneous internal outbound dials is limited by the

number of Media Driver ports available on the 3Com
Module server. The number of simultaneous external outbound dials is
limited by the number of Media Driver ports and the number of
external telephone lines.

■ The number of simultaneous inbound calls available for Record

On-Demand is limited by the number of Media Driver ports that are
available on the 3Com
routed through designated recording hunt groups will use two Media
Driver ports per simultaneous call and for the duration of the call.

■ The following limitations occur if incoming calls are set up for

Malicious Call Trace, but these limitations do not apply to the 911
feature:

■ Incoming calls will not display Caller ID.

■ The NBX CDR will not report extension-to-extension calls.

■ Outside callers will automatically take offhook any extensions that

have Hands-Free enabled.

■ Incoming calls are shown in the telephone’s call log as being from

the internal (Media Driver Port) extension.

®

Education Module has these limits:

®

Education

®

Education Module server. Calls that are

■ Calls into voice mail are designated as reaching voice mail from the

internal (Media Driver Port) extension.

■ Client must be on the same network as the NBX, the server, and all

telephones.

CAUTION: To ensure complete installation of the Education Module
applications, verify that you complete the Media Driver wizard tests
completely when you set up the server and the NBX system on the
network before you install the Education Module.

3

INSTALLATION INSTRUCTIONS

3Com recommends that the school IT administrator and the
3Com Voice-Authorized Reseller follow the instructions in this chapter for
correct installation of the 3Com

®

Education Module applications.

Installing Education Module

Actions on Your

NBX System

Before you add the 3Com® Education Module software to an NBX
system, you first add WAV licenses to your NBX system, install the NBX
TAPI Service Provider (NBX TSP) and Media Driver, and then install the

®

3Com

Your Education Module system consists of the NBX Networked IP
Telephony Solution plus the server on which the Education Module
applications run. First, you must set up your NBX system. Follow these
steps:

1 Verify that your NBX system is running NBX software version 4.3.13 or

higher (for the NBX 100 and SuperStack 3 NBX) or 4.4.7 or higher (for
the NBX V3000).

2 Purchase and install the appropriate number of WAV licenses on your

NBX system.

Media ports, also called TAPI/WAV ports, are the virtual 3Com telephones
that the Education Module application uses to interface with the NBX
system. The number of media ports correspond to the number of
Windows Audio Volume (WAV) Licenses on the NBX system. Depending
on which features your school plans to use and how heavy you expect the
call volume to be, you may find it cost-effective to purchase the WAV Site
License for about the cost of 20 WAV licenses. The Site License allows
unlimited WAV ports.

Education Module applications that your school plans to use.

Actions on Your

Education Module

Server

You must load and configure two 3Com applications on your Education
Module server before you can load the Education Module applications.

12 CHAPTER 3: INSTALLATION INSTRUCTIONS

These applications are discussed in “Install the NBX TSP and the Media
Driver” on page 12.

Prepare the Network and the Server

1 Disable any antivirus software applications on your server.

CAUTION: Turn off your antivirus software during installation of the
3Com Education Module. After installation, you must configure your
server’s antivirus software to run on a scheduled basis.

2 Verify that any client PC resides on the same subnetwork as the server.

Install the NBX TSP and the Media Driver

1 Download the latest versions of NBX TAPI Service Provider and the 3Com

Media Driver applications from
Education Module server. Verify that you have installed NBX TSP 4.3.x or
higher and Media Driver 4.3.x or higher.

2 In TAPI SP Control Panel > Phone lines and Modem, double-click

NBX TAPI SP and add an extension (for instance, 1000). This extension

must be the first number in the range of extensions that you plan to add.

www.3com.com and install them onto the

3 Select Programs > 3Com NBX Media Driver. To bind the Media Driver

to the NBX system, open an interactive window to create WAV phones.
Enter as the first extension the number that you added to the TAPI Service
Provider (in step 2), and then follow the instructions in the window.

4 List the media port extensions in the NBX TSP before any other extensions

are listed.

CAUTION: To ensure complete installation of the Education Module
applications, verify that you complete the Media Driver wizard tests
completely when you set up the server and the NBX system on the
network before you install the Education Module.

5 Purchase the 3Com Education Module licenses and install them on your

server. You must have the licenses installed before you install the
Education Module software.

Install the Education Module Applications

1 Download the Education Module software from

www.3com.com

2 Double-click setup.exe and click Next at the Welcome screen.
3 Read the Software License Agreement and, if you agree, click Yes.

Installing Education Module 13

4 Accept the default location for the program, the data folder, and the

default Program Folder.

5 Choose whether you want to add Education Module to the Windows

Startup folder.

6 Choose whether you want to view the Readme file.
7 To start copying files, click Next.
8 In the warning dialog box that tells you to keep the newer files, click OK.
9 If you are asked to confirm file replacement (on the Windows 2000

operating system), click No to All both times that you are asked.
10 Click Finish. The Education Module software begins to load.
11 In the Setup Wizard dialog box, for each user, enter a first name, last

name, and the user's actual NBX phone extension, and then click OK.

Wait for the user to be added to the system (approximately 20 seconds).
12 Click OK for the message alert dialog box that indicates that new

telephony lines have been auto-detected.

Installation is complete.

14 CHAPTER 3: INSTALLATION INSTRUCTIONS

OBTAINING SUPPORT FOR

A

Register Your Product to Gain Service Benefits

Solve Problems Online

YOUR 3COM PRODUCTS

3Com offers product registration, case management, and repair services

through eSupport.3com.com

to access these services, which are described in this appendix.

To take advantage of warranty and other service benefits, you must first

register your product at:

http://eSupport.3com.com/

3Com eSupport services are based on accounts that are created or that

you are authorized to access.

3Com offers these support tools:

■ 3Com Knowledgebase — Helps you to troubleshoot 3Com

products. This query-based interactive tool is located at:

. You must have a user name and password

http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support

engineers.

■ Connection Assistant — Helps you to install, configure, and

troubleshoot 3Com desktop and server network interface cards (NICs),
wireless cards, and Bluetooth devices. This diagnostic software is
located at:

http://www.3com.com/connectionassistant

16 APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Purchase Extended Warranty and Professional Services

Access Software Downloads

To enhance response times or extend your warranty benefits, you can
purchase value-added services such as 24x7 telephone technical support,
software upgrades, onsite assistance, or advanced hardware
replacement.

Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the
success of your networking projects. For more information on 3Com
Extended Warranty and Professional Services, see:

http://www.3com.com/

Contact your authorized 3Com reseller or 3Com for additional product
and support information. See the table of access numbers later in this
appendix.

You are entitled to bug fix / maintenance releases for the version of
software that you initially purchased with your 3Com product. To obtain
access to this software, you need to register your product and then use
the Serial Number as your login. Restricted Software is available at:

http://eSupport.3com.com/

To obtain software releases that follow the software version that you
originally purchased, 3Com recommends that you buy an Express or
Guardian contract, a Software Upgrades contract, or an equivalent
support contract from 3Com or your reseller. Support contracts that
include software upgrades cover feature enhancements, incremental
functionality, and bug fixes, but they do not include software that is
released by 3Com as a separately ordered product. Separately orderable
software releases and licenses are listed in the 3Com Price List and are
available for purchase from your 3Com reseller.

Contact Us 3Com offers telephone, internet, and e-mail access to technical support

and repair services. To access these services for your region, use the
appropriate telephone number, URL, or e-mail address from the table in
the next section.

Contact Us 17

Telephone Technical

Support and Repair

To obtain telephone support as part of your warranty and other service

benefits, you must first register your product at:

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the following

information ready:

■ Product model name, part number, and serial number

■ A list of system hardware and software, including revision level

■ Diagnostic error messages

■ Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a

return materials authorization number (RMA). Products sent to 3Com

without authorization numbers clearly marked on the outside of the

package will be returned to the sender unopened, at the sender’s

expense. If your product is registered and under warranty, you can obtain

an RMA number online at http://eSupport.3com.com/

. First-time users

must apply for a user name and password.

Telephone numbers are correct at the time of publication. Find a current

directory of 3Com resources by region at:

http://csoweb4.3com.com/contactus/

Country Telephone Number Country Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair

Australia
Hong Kong
India

Indonesia
Japan

Malaysia
New Zealand

You can also obtain support in this region at this e-mail address: [e-mail]
Or request a return material authorization number (RMA) by FAX using this number: [phone]

1 800 678 515
800 933 486
[phone] or
000800 650 1111
001 803 61009
00531 616 439 or
03 3507 5984
1800 801 777
0800 446 398

Pakistan
Philippines

P.R. of China
Singapore
S. Korea
Taiwan
Thailand

[phone]
1235 61 266 2602 or
1800 1 888 9469
800 810 3033
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000

18 APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Country Telephone Number Country Telephone Number

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions, call: [phone]
From the following countries, call the appropriate number:
Austria

Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy

01 7956 7124
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 12813
01407 3387
1800 945 3794
199 161346

Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.

342 0808128
0900 777 7737
815 33 047
00800 441 1357
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 909 3266

You can also obtain support in this region using this URL: http://emea.3com.com/support/email.html

Latin America — Telephone Technical Support and Repair

Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic

1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
AT&T [phone]
AT&T [phone]
AT&T [phone]
1 800 998 2112
AT&T [phone]
AT&T [phone]

Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands

AT&T [phone]
57 1 657 0888
AT&T [phone]
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T [phone]
AT&T [phone]
54 11 4894 1888
AT&T [phone]
1 800 998 2112
AT&T [phone]
1 800 998 2112
AT&T [phone]
AT&T [phone]
57 1 657 0888

You can also obtain support in this region in the following ways:

■ Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html

■ Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html

■ English speakers in Latin America, send e-mail to: [e-mail]

US and Canada — Telephone Technical Support and Repair

All locations: Network Jacks; Wired or Wireless Network Interface Cards:

All other 3Com products:

1 847-262-0070
1 800 876 3266