3Com 3102 User Manual

http://www.3com.com/

Part Number 900-0210-01 Published April 2005

NBX

Business Telephone

Guide

NBX Networked Telephony Solutions

System Release 5.0

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 1998–2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 10 Conventions 10 Documentation 11

Comments on the Documentation 12

1 GETTING STARTED

Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15

Starting the NBX NetSet Utility 16 Navigation and Shortcut Icons in the NBX NetSet Utility 16

Quick Reference Guides 17

2 3COM 3102 BUSINESS TELEPHONE

Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for System Appearance Buttons 24

3 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Telephone Buttons and Controls 25 Programmable Access Buttons 28 Status Lights for System Appearance Buttons 30

4 NBX MESSAGING

NBX Messaging Components 31

Important Considerations 32

Changing Your Password 32

Security Tips 33

Changing Your Name Announcement and Personal Greetings 33

Listening to NBX Messages 34

Message Indicators 34 Listening from Your Computer 35 Listening from Your 3Com Telephone 35 Listening from Any Internal 3Com Telephone 35 Listening from an External Location 35 Managing Your Messages 36

Information About Your Messages 37 Replying to a Message 37 Forwarding a Message 38 Creating and Sending a Message 39 Using Voice Mail Group Lists 40

Viewing System Groups 40

Creating Personal Groups 40

Modifying or Deleting Personal Groups 41 Marking a Message as Private or Urgent 43 Other Ways to Manage Your Voice Mail Messages 44 Other Kinds of Mailboxes 44

Greeting-Only Mailbox 44

Phantom Mailbox 45

Group Mailbox 45

5 STANDARD FEATURES

Answering a Call 47

Caller ID 48

Answering a Second Call 48 Using the 3Com Telephone Display Panel 48

Tips on Using the Lists 49 Dialing a Call 50

An Internal Call 50

An External Call 50

Redialing a Call 50

Forwarding Incoming Calls 51

Call Coverage Points 51 Condition to Forward Calls 51 Setting Call Forward from the Telephone 51 Setting Call Forward from the NetSet Utility 54 Call Forward Precedence 56

Putting a Call on Hold 57

Dialing Another Call 57 More Than One Call 57

Transferring a Call 58

Announced (Screened) Transfer 58

Blind Transfer 58 Direct Mail Transfer 59 Establishing a Conference Call 59

Disconnecting the Last Person That You Called 60

More About Conference Calls 61 Setting the Volume 61

6 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on NBX Telephones 63 Ringer Tones 64 Speed Dials 64

Personal Speed Dials 65

System-wide Speed Dials 66

Special Case: One-Touch Speed Dials 66

Printing Speed Dial Lists 67

Printing Labels 68 Off-Site Notification 68

Managing Off-site Notification Using the Telephone 72 Do Not Disturb 73 Preventing Unauthorized Use of Your Telephone 74

Telephone Locking 74

Call Permissions 75 Class of Service Override 75

Using a Headset 76

With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone 76

General Headset Instructions 76

Returning to the Headset After a Long Delay 77 Using Hands Free Active on Intercom 78 Palm Integration 78

7 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail 80 Account (Billing) Codes 80 Caller ID 81

Internal and External Caller ID 81

Calling Line Identity Restriction (CLIR) 82 Call Pickup 83

Directed Call Pickup on a Specific Telephone 83

Group Call Pickup 84 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 84

Automatic Call Distribution 85

Hunt Groups 87

Calling Groups 89

Group Membership 89 Supervisory Monitoring 90

Monitor 90

Whisper 91

Barge-In 92

Change Agent 92

Interactions 92 Call Park 93 Paging 94

Paging the System 95

Paging Zones 95 Configurable Operators 96

How Configurable Operators Work 96

Configuring the Operators 97

Using Message Waiting Indicator to Telephone 98

Sending an MWI Message 98 Retrieving an MWI Message 98 Deleting MWI Messages 99 Cancelling an MWI Message 99

Dialing a Call to a Remote Office 100

Using Unique Extensions 100

Using Site Codes 101 Bridged Extensions 102 Delayed Ringing 103 Using Pulse Dialing 103 Additional Applications 105

8 FEATURE CODES

NBX Tones 107 Feature Codes with 3Com Telephones 108

3Com Business Telephone 109 Using Feature Codes 109

9 3COM 3105 AND 1105 ATTENDANT CONSOLES

3Com Attendant Console 114

Access Buttons 114

Feature Buttons 114

Attendant Console Labels 117 Opening the 3105 Attendant Console Label Cover 117 Complement Attendant Software 118

Managing Calls 119

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 121 Installing the 3102 Telephone Label Plate 123 Attaching and Adjusting the Articulating Support Bracket 123 Attaching and Adjusting the Fixed Support Bracket 125

Low-Profile and High-Profile Positions 125

Wall-Mount Position 126

Security Wall-Mount Bracket 127

Moving Your Telephone 128 Swapping Telephones 128 Cleaning Your Telephone 128 Troubleshooting Problems 128

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using:

■ 3Com

Business Telephones

■ 3Com Attendant Consoles

■ NBX Complement Attendant Software.

It includes information about using the NBX Voice Mail system and the NBX NetSet

™

administration utility for personal telephone settings.

Devices documented in this guide include:

■ Telephones

■ 3Com 3102 Business Telephone

■ 3Com 2102 Business Telephone

■ 3Com 2102-IR Business Telephone

■ 3Com 1102 Business Telephone

■ Attendant Consoles

■ 3Com 3105 Attendant Console

■ 3Com 1105 Attendant Console

■ NBX Complement Attendant Software

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions

in the release notes.

Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book. See the NBX Feature Codes Guide for Analog Telephones in the NBX NetSet utility.

10 ABOUT THIS GUIDE

How to Use This Guide

Tab l e 1 shows where to look for specific information in this guide.

Conventions Tab l e 2 defines some commonly used words and phrases in this guide.

Tab le 1 Where to Find Information

If you are looking for information about Turn to

How to get started with your new telephone Chapter 1 The 3Com 3102 Business Telephone Chapter 2 The 3Com 1102, 2102, and 2102-IR Business Telephones Chapter 3 NBX Voice Messaging features Chapter 4 Using standard telephone features Chapter 5 Personalizing your telephone Chapter 6 Enhanced system features Chapter 7 Feature codes Chapter 8 The Attendant Console and Complement Attendant Software Chapter 9 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index

Tab le 2 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

describes actions that a caller or user can take to access individual services.

Administrator The person who is responsible for maintaining your

3Com Networked Telephony Solution.

Receptionist The person who answers the majority of incoming

telephone calls. In some business environments, this person may be a switchboard operator.

User A person who has a single 3Com Telephone or an

analog telephone connected to the NBX system through an ATC card or the single-port ATA device.

Documentation 11

Tab l e 3 lists conventions that are used throughout this guide.

Documentation The documentation set for 3Com NBX Networked Telephony Solutions is

designed to help NBX telephone users, installers, and administrators maximize the full potential of the system.

The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.

When you log in to the NBX NetSet utility as a user, you can view the PDF versions of the NBX Telephone Guides and NBX Feature Codes Guide by clicking the icons at the bottom of the screen. You can view the Quick

Reference Guide for your telephone by clicking the Telephone Quick Reference button.

The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen.

An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator’s Guide.

Tab le 3 Icons

Icon Type Description

Information note Information that describes important features

or instructions.

Caution Information that alerts you to potential loss of

data or potential damage to an application, system, device, or network.

Warning Information that alerts you to potential

personal injury.

12 ABOUT THIS GUIDE

Comments on the

Documentation

Your suggestions are important to us. They help us to make the NBX documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to:

Voice_TechComm_Comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

■ Page number

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

GETTING STARTED

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■ Setting Up Your Password and Voice Mail for the First Time

■ NBX NetSet Utility

■ Quick Reference Guides

For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility.

Setting Up Your Password and Voice Mail for the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■ The kind of telephone that you have

■ The kind of voice messaging system on your NBX system. Ask your

administrator what kind of voice messaging is active on your system.

Tab l e 4

describes how to set up your first password.

For details on tones and feature codes, see Chapter 8. For details on tones and feature codes on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility.

14 CHAPTER 1: GETTING STARTED

Tab le 4 Setting Your NBX NetSet Utility and NBX Messaging Password

Feature 3Com Phones Analog Telephones Password — Set Initially If your system uses NBX

Messaging, follow the NBX voice

prompts to set your NBX password (which is the same for the NBX NetSet utility and voice messaging) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging, use this code

sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part

of your password.

Message button and follow the voice prompts

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + new password + # + repeat your new password + #

500 ** and follow the voice prompts

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

Password — Change If your system uses NBX

Messaging, follow the NBX voice

prompts to change your NBX password (which changes your NBX NetSet utility password, because they are the same) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging, use this code

sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.

For all voice messaging systems:

■ If you forget your password, the

administrator can reset it to your extension. Then use this code (for applications other than NBX Messaging) or the NBX voice prompts to change it.

Message button + current password + # + 9 + 2 + follow the prompts

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + current password + # + new password + # + repeat your new password

500 **

+ extension number + current password + # + 9 + 2 + follow the prompts

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + current password + # (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

NBX NetSet Utility 15

After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox.

Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.

At any time you can change these greetings or record more than one personal greeting and choose which one is active. See “Changing Your

Name Announcement and Personal Greetings” in Chapter 4.

NBX NetSet Utility The NBX NetSet utility has two interfaces:

■ Administrator — Your administrator logs in with a special password

and uses the NBX NetSet utility to manage and configure system-wide

telephone settings and many of the settings for your telephone.

■ User — As a telephone user, you log in to the NBX NetSet utility with

your own system ID (your extension) and password to:

■ View and change your telephone’s personal settings, such as speed

dials, ringer tone, and specify where you want your calls to go when you cannot answer them (your call coverage points).

■ Listen to and delete your voice messages from your computer as an

alternative to managing calls on your telephone.

■ View your call permissions, certain current feature settings, and the

internal user directory to call other users on your system.

■ Log in to and out of one or all ACD groups, hunt groups, and

calling groups of which your telephone is a member.

See Chapter 5

, Chapter 6, and Chapter 7 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See Chapter 4

for voice messaging features.

If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

16 CHAPTER 1: GETTING STARTED

Starting the NBX

NetSet Utility

To use the NBX NetSet utility, you need a computer that is connected to your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility:

1 Ask your administrator for the IP address (or DNS host name) for your

NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.5 or later is optimal), enter the IP address (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See Tab le 4

earlier in this chapter.

2 Click User to log in as a user. The password dialog box appears. 3 Type your NBX NetSet utility user identification (always your 3-digit or

4-digit telephone extension) and your NBX NetSet utility password, and then click OK.

Navigation and

Shortcut Icons

in the NBX NetSet

Utility

The icons at the lower right of any Personal Settings window allow you or your administrator to navigate to the following features:

Click the icons below the window to go directly to these features:

Tab le 5 Navigation Icons

Icon Action Where You Go

Back ■ For the User goes to the main NBX NetSet utility login

dialog box

■ For the Administrator goes to the NBX NetSet utility main

menu window

Help Help for the fields and procedures related to the screen

One-Touch Speed Dials

(not available on 3Com® 3100 Entry Telephone)

Off-Site Notification

Quick Reference Guides 17

Quick Reference Guides

To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone:

1 Log in to the NBX NetSet utility. See “

Starting the NBX NetSet Utility”

earlier in this chapter.

2 Click Telephone Quick Reference. The quick reference guide that

pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site:

www.adobe.com

Telephone Guides

(including this guide)

NBX Feature Codes Guide

18 CHAPTER 1: GETTING STARTED

3COM 3102 B

USINESS TELEPHONE

This chapter describes the buttons, controls, and features on the 3Com® 3102 Business Telephone. It covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility.

Telephone Buttons and Controls

Figure 1 shows the buttons and controls on the 3Com 3102 Business

Telephone. The features are discussed after the picture.

20 CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE

Figure 1 3Com 3102 Business Telephone

1 Soft buttons — Allow you to select items that are displayed in the

telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5

. The buttons, from left to right, are:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

3 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■ Logs of your recent missed, answered, and dialed calls

■ A directory of people’s names in your organization

■ Personal speed dial numbers

Telephone Buttons and Controls 21

■ System-wide speed dial numbers

■ Call forward setting for all calls

4 Scroll buttons (Up, Down, Left, Right) — Allow you to scroll through

the items in the telephone display panel. See “Using the 3Com Telephone

Display Panel” in Chapter 5. The left and right buttons are reserved for

future use.

5 Program button — Reserved for future use. 6 Programmable Access buttons — Allow you and your administrator to

assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons”

later in this chapter.

7 Microphone (located on the side of the telephone) — Activated

when the telephone is in speaker phone mode, that is, after you press the Speaker button or the (Hands Free) button. For best results, keep the area around the microphone free of obstructions.

8 Label area for Access buttons 9 Telephone key pad

10 Hold button — Places a caller on hold. See “Putting a Call on Hold”

Chapter 5

11 Transfer button — Sends the currently active call to another telephone.

See “Transferring a Call”

in Chapter 5.

12 Conference button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call” in Chapter 5.

13 Redial button — Redials the last telephone number or extension that

you called. See “Redialing a Call”

in Chapter 5.

14 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

15 Forward to Voice Mail button — Directs all incoming calls, after one

ring, to your voice mail or to wherever you have specified in NBX NetSet > User Information > Call Forward. See “Other Ways to Manage Your

Voice Mail Messages” in Chapter 4.

16 Message button

— Accesses your voice mail messages through the NBX

Messaging system. See “Listening to NBX Messages”

in Chapter 4.

22 CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE

17 Hands Free button — Allows you to answer internal (intercom) calls

without picking up the handset. To activate this feature, press the button before calls come in to your telephone. When the feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

An external call (a call from outside your NBX system) rings to your telephone as usual.

18 Headset connector — Located on the underside of the telephone, this

RJ-11 connector enables you to plug in a headset so that you can listen to calls and have your hands free. See “Using a Headset”

in Chapter 6.

To enable the use of a connected headset, press the Headset button (by default, button 16 at the top of the right column of buttons).

19 Volume down — Lowers the volume of the ringer, the speaker, the

handset, or the headset. See “Setting the Volume”

in Chapter 5.

20 Mute button

— Enables you to prevent callers from hearing what you

are saying during a telephone call, although you can still hear them. Press the button to turn off the telephone’s microphone when you are using the handset or headset, or when your telephone is in speaker phone mode. To turn off the Mute feature, press the button again.

21 Volume up — Raises the volume of the ringer, the speaker, the handset,

or the headset. See “Setting the Volume”

in Chapter 5.

22 Handset

Programmable Access Buttons

Figure 2 shows the 18 programmable Access buttons on the 3Com 3102

Business Telephone. To view or change the current features on your telephone’s buttons (button mappings), click the Shortcut to One-Touch Speed Dials icon on any NBX NetSet utility screen. Click the Help button for instructions.

Programmable Access Buttons 23

Figure 2 3102 Access Buttons

Access buttons have these default settings, which your administrator can change:

1 In most circumstances, your administrator designates these three system

appearance buttons as lines for incoming and outgoing calls.

2 Personal Speed Dial 1. See “Speed Dials”

in Chapter 6.

3 Personal Speed Dial 2 4 Personal Speed Dial 3 5 Call Park button — Allows you to place a call in a “holding pattern” so

that it can be retrieved from any other telephone on the system. See

“Call Park”

in Chapter 7.

6 Transfer to Voice Mail button — Sends a call directly to another user’s

voice mailbox. See “Direct Mail Transfer”

in Chapter 7.

7 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. See Chapter 8

for a list

of features and codes and how to use them.

8 Release button — Disconnects calls. Useful when you use a telephone

headset. See “Using a Headset”

in Chapter 6.

9 Personal Speed Dial 4. See “Speed Dials”

in Chapter 6.

10 Personal Speed Dial 5 11 Personal Speed Dial 6 12 Personal Speed Dial 7 13 Personal Speed Dial 8

24 CHAPTER 2: 3COM 3102 BUSINESS TELEPHONE

14 Personal Speed Dial 9 15 Personal Speed Dial 10 16 Headset — Press this button to enable the use of a headset that is

connected to the telephone.

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status:

If the light is The line is

Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold

3COM 1102, 2102,

AND 2102-IR BUSINESS

ELEPHONES

This chapter describes the buttons, controls, and features on the following 3Com® Telephones:

■ 3Com 1102 Business Telephone

■ 3Com 2102 Business Telephone

■ 3Com 2102-IR Business Telephone

The chapter covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility.

Telephone Buttons and Controls

Figure 3 shows the buttons and controls on the 3Com 1102, 2102 and

2102-IR Business Telephones.

26 CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Figure 3 3Com Business Telephone (2102-IR Shown)

1 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■ Logs of your recent missed, answered, and dialed calls

■ A directory of people’s names in your organization

■ Personal speed dial numbers

■ System-wide speed dial numbers

■ Call forward setting for all calls

Telephone Buttons and Controls 27

2 Soft buttons — Allow you to select items that are displayed in the

telephone display panel. See “Using the 3Com Telephone Display Panel” in Chapter 5

The soft buttons, from left to right, are:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

3 Scroll buttons (Up, Down) — Allow you to scroll through the items in

the telephone display panel. See “Using the 3Com Telephone

Display Panel” in Chapter 5.

4 Program button — Reserved for future use. 5 Programmable Access buttons and label area — Allow you and your

administrator to assign features to specific buttons. See “Programmable

Access Buttons” and “Status Lights for System Appearance Buttons”

later in this chapter.

6 Programmable Access and label area — Allow you and your

administrator to assign features to specific buttons. See “Programmable

Access Buttons” later in this chapter.

7 Hold button — Places a caller on hold. See “Putting a Call on Hold”

Chapter 5

8 Transfer button — Sends the currently active call to another telephone.

See “Transferring a Call”

in Chapter 5.

9 Conference button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call” in Chapter 5.

10 Redial button — Redials the last telephone number or extension that

you called. See “Redialing a Call”

in Chapter 5.

11 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

12 Volume up and down buttons

— Raises and lowers the volume of the

ringer, the speaker, the handset, or the headset. See “Setting the

Volume” in Chapter 5.

28 CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

13 Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call. Press the Mute button to turn off the telephone’s microphone when you are using the handset or when your telephone is in speaker phone mode. To turn off the Mute feature, press the Mute button again.

14 Infrared Port (2102-IR only) — Receives infrared signals from a

hand-held device running the Palm Operating System. See “Palm

Integration” in Chapter 6.

15 Hands Free button

— Allows you to answer internal (intercom) calls

without picking up the handset. To activate this feature, press the Hands Free button before calls come in to your telephone. When this feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

An external call (a call from outside your NBX system) rings to your telephone as usual.

16 Telephone key pad 17 MSG (Message) button

— Accesses your voice mail messages through

the NBX Messaging system. See “Listening to NBX Messages”

Chapter 4

. The status light beside this button acts as a message waiting

indicator (you have one or more messages in your voice mailbox).

18 FWD MAIL (Forward to Voice Mail) button

— Directs all incoming

calls to your voice mail (or to wherever you have specified in NetSet > User Information > Call Forward Default) after one ring. See “Other

Ways to Manage Your Voice Mail Messages” in Chapter 4.

19 Handset

Programmable Access Buttons

Figure 4 displays the 18 programmable Access buttons. The One-Touch

Speed Dials screen in the NBX NetSet utility shows your telephone’s

current button mappings.

Programmable Access Buttons 29

Figure 4 Access Buttons on 3Com 1102, 2102, and 2102-IR Telephones

Access buttons have these default settings, which your administrator can change:

1 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. See Chapter 8

for a list

of features and codes and how to use them.

2 Direct Mail Transfer button — Sends a call directly to another user’s

voice mailbox. See “Direct Mail Transfer”

in Chapter 7.

3 Call Park button — Allows you to place a call in a “holding pattern” so

that it can be retrieved from any other telephone on the system. See

“Call Park”

in Chapter 7.

4Flash button (analog line only) — Toggles the current call to another

call if the line has the Call Waiting service from your local telephone company, or enables call transfer if the line has the Call Transfer service.

5 Unassigned — This button has no default assigned function. 6 Release button — Disconnects calls. Useful when you use a telephone

headset. See “Using a Headset”

in Chapter 6.

7 Typically, you can use these nine buttons for personal speed dial settings,

although the administrator can map them to other features. See “Speed

Dials” in Chapter 6.

8 In most circumstances, your administrator designates these three system

appearance buttons as lines for incoming and outgoing calls.

1 2

3 4

30 CHAPTER 3: 3COM 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status:

If the light is The line is

Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold

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