3Com 3100 User Manual

http://www.3com.com/

Part Number 900-0338-01
Published July 2006

NBX

®

Entry Telephone Guide

NBX Networked Telephony Solutions

System Release 6.0

3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064

Copyright © 1998–2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
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UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR

2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset
are trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 10
Conventions 10
Documentation 11

Comments on the Documentation 11

1 GETTING STARTED

Setting Up Your Password and Voice Mail for the First Time 13
NBX NetSet Utility 15

Starting the NBX NetSet Utility 16
Navigating the NBX NetSet Utility 17
Setting Your Accessibility Options 17

Quick Reference Guide 17

2 3COM 3100 ENTRY TELEPHONE

Telephone Buttons and Controls 20
Hook Switch Features 21

Hold a Call 21
Transfer a Call 21
Conference Calls 21

3 NBX MESSAGING

NBX Messaging Components 23

Important Considerations 23

Changing Your Password 24

Security Tips 25
Changing Your Name Announcement and Personal Greetings 25
Listening to NBX Messages 26

Message Indicators 26

Listening from Your Computer 27

4

Listening from Your 3Com Telephone 27
Listening from Any Internal 3Com Telephone 27
Listening from an External Location 27
Managing Your Messages 28

Information About Your Messages 28
Replying to a Message 29
Forwarding a Message 29
Creating and Sending a Message 30
Using Voice Mail Group Lists 31

Viewing System Groups 31

Creating Personal Groups 31

Modifying or Deleting Personal Groups 33
Marking a Message as Private or Urgent 34
Other Ways to Manage Your Voice Mail Messages 35
Other Kinds of Mailboxes 35

Greeting-Only Mailbox 35

Phantom Mailbox 36

Group Mailbox 36

4 STANDARD FEATURES

Answering a Call 39
Dialing a Call 40

An Internal Call 40

An External Call 40

Redialing a Call 40
Forwarding Incoming Calls 40

Call Coverage Points 41

Condition to Forward Calls 41

Setting Call Forward from the Telephone 41

Setting Call Forward from the NBX NetSet Utility 43

Call Forward Precedence 45
Putting a Call on Hold 46

Dialing Another Call 46
Transferring a Call 46

Announced (Screened) Transfer 47

Blind Transfer 47
Direct Mail Transfer 47

5

Establishing a Conference Call 48

Disconnecting the Last Person That You Called 49
More About Conference Calls 49

Using Camp On 49

Initiating Camp On With Call Transfer 50
Initiating Direct

Camp On 51
More About

Camp On 51

Using Automatic Callback 53

Initiating Automatic Callback 53
More About Automatic Callback 53

Setting the Volume 54

5 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on NBX Telephones 57
Ringer Tones 58
Speed Dials 58

Personal Speed Dials 58
System-wide Speed Dials 59
Printing Speed Dial Lists 60

Off-Site Notification 60

Managing Off-site Notification Using the Telephone 64
Do Not Disturb 64
Preventing Unauthorized Use of Your Telephone 65

Telephone Locking 65

Call Permissions 66
Class of Service Override 66
Using a Headset 67

General Headset Instructions 67

Returning to the Headset After a Long Delay 68

6 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail 72
Account (Billing) Codes 72
Caller ID 73

Internal and External Caller ID 73

6

Calling Line Identity Restriction (CLIR) 73

Call Pickup 74

Directed Call Pickup on a Specific Telephone 75
Group Call Pickup 75

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 75

Automatic Call Distribution 76
Hunt Groups 78
Calling Groups 80
Group Membership 81

Supervisory Monitoring 81

Agent Role for 3Com Entry and Analog Telephones 82
Supervisory Monitoring Terminology 82
Call Privacy 83

WhisperPage 84

Starting a WhisperPage Session 85

More About WhisperPage 85
Call Park 86
Paging 87

Paging the System 88

Paging Zones 88
Configurable Operators 89

How Configurable Operators Work 89

Configuring the Operators 90
Using Message Waiting Indicator to Telephone 91

Sending an MWI Message 91

Retrieving an MWI Message 91

Cancelling an MWI Message 91
Dialing a Call to a Remote Office 92

Using Unique Extensions 92

Using Site Codes 93
Using Pulse Dialing 94
Additional Applications 95

7 FEATURE CODES

NBX Tones 97
Feature Codes with 3Com Telephones 98

3Com Entry Telephone 99

7

Using Feature Codes 99

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 103
Attaching the 3100 Support Bracket 105

Desktop Position 105

Wall-Mount Position 106
Moving Your Telephone 106
Swapping Telephones 106
Cleaning Your Telephone 107
Troubleshooting Problems 107

INDEX

8

ABOUT THIS GUIDE

This guide is intended for anyone using:

■ 3Com

®

Entry Telephones

It includes information about using the NBX Voice Mail system and the
NBX

NetSet™ administration utility for personal telephone settings.

Devices documented in this guide include:

■ Telephones

■ 3Com 3100 Entry Telephone

If the information in the release notes (readme.pdf) on the NBX Resource
Pack CD differs from the information in this guide, follow the instructions

in the release notes.

Analog telephones connected through the Analog Terminal Card or the
Analog Terminal Adapter can use most of the features described in this
book. See the

NBX Feature Codes Guide for Analog Telephones in the

NBX NetSet Utility.

10 ABOUT THIS GUIDE

How to Use
This Guide

Tab l e 1 shows where to look for specific information in this guide.

Conventions Tab l e 2 defines some commonly used words and phrases in this guide.

Ta bl e 1 Where to Find Information

If you are looking for information about Turn to

How to get started with your new telephone Chapter 1
The 3Com 3100 Entry Telephone Chapter 2
NBX Voice Messaging features Chapter 3
Using standard telephone features Chapter 4
Personalizing your telephone Chapter 5
Enhanced system features Chapter 6
Feature codes Chapter 7
Telephone maintenance and troubleshooting information Appendix A
References to all topics in this book Index

Ta bl e 2 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

describes actions that a caller or user can take to access
individual services.

Administrator The person who is responsible for maintaining your

3Com Networked Telephony Solution.

Receptionist The person who answers the majority of incoming

telephone calls. In some business environments, this
person may be a switchboard operator.

User A person who has a single 3Com Telephone or an

analog telephone connected to the NBX system through
an ATC card or the single-port ATA device.

Documentation 11

Tab l e 3 lists conventions that are used throughout this guide.

Documentation The documentation set for 3Com NBX Networked Telephony Solutions is

designed to help NBX telephone users, installers, and administrators
maximize the full potential of the system.

The NBX Resource Pack CD contains many guides to the NBX products
and their related 3Com applications.

When you log in to the NBX NetSet utility as a user, you can go to the

Resources menu and view the PDF versions of the NBX Quick Reference
Guide, NBX

Telephone Guide and NBX Feature Codes Guide by clicking

the link on its associated tab page.

The NBX NetSet utility also includes a searchable Help system with Help
buttons on each page.

An administrator who logs in can also see the NBX Installation Guide and
the NBX

Administrator’s Guide.

Comments on the

Documentation

Your suggestions are important to us. They help us to make the NBX
documentation more useful to you.

Please send your e-mail comments about this guide or any of the
3Com

NBX documentation and Help systems to:

[e-mail]

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

Ta bl e 3 Icons

Icon Type Description

Information note Information that describes important features

or instructions.

Caution Information that alerts you to potential loss of

data or potential damage to an application,
system, device, or network.

Warning Information that alerts you to potential

personal injury.

12 ABOUT THIS GUIDE

■ Page number

As always, please address all questions regarding the NBX hardware and
software to your 3Com NBX Voice-Authorized Partner.

1

GETTING STARTED

As soon as you are given a telephone and extension number, you need to
set up a password and record your name announcement and personal
greeting.

This chapter covers these topics:

■ Setting Up Your Password and Voice Mail for the First Time

■ NBX NetSet Utility

■ Quick Reference Guide

For how to access NBX® features from an analog telephone, set your
password as described next and then see the NBX Feature Codes Guide in
the NBX NetSet™ utility.

For how to set your NBX NetSet utility password and access NBX features
from a third-party, SIP-based, IP telephone, see the NBX Feature Codes
Guide for SIP Telephones.

Setting Up Your
Password and
Voice

Mail

for

the First Time

The procedure by which you set up your password and voice mailbox for
the first time depends on:

■ The kind of telephone that you have

■ The kind of voice messaging system on your NBX system. Ask your

administrator what kind of voice messaging is active on your system.

Tab l e 4 describes how to set up your first password.

For details on tones and feature codes, see Chapter 7. For details on
tones and feature codes on analog telephones, see the NBX Feature
Codes Guide in the NBX NetSet utility.

14 CHAPTER 1: GETTING STARTED

Ta bl e 4 Setting Your NBX NetSet Utility and NBX Messaging Password

Feature 3Com Phones Analog Phones
Password — Set Initially
If your system uses NBX Messaging, follow the NBX

voice prompts to set your NBX password (which is the
same for the NBX NetSet utility and voice messaging) OR
use the NBX NetSet utility, described next.

If your system uses a voice messaging application
other than NBX Messaging

1

, use this code sequence

to set your password for the NBX NetSet utility. 3Com
recommends that you use the same password for the
NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part of your password.

Message button and

follow the voice prompts

OR, for systems that do
not use NBX Messaging:

Feature

+ 434
+ new password
+ #
+ repeat your new
password
+ #

500 ** and follow the

voice prompts

OR, for systems that do
not use NBX Messaging:

#

(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat your new
password
+ #
(Confirmation Tone)

Password — Change
If your system uses NBX Messaging, follow the NBX

voice prompts to change your NBX password (which
changes your NBX NetSet utility password, because they
are the same) OR use the NBX NetSet utility, described
next.

If your system uses a voice messaging application
other than NBX Messaging

1

, use this code sequence

to change your password for the NBX NetSet utility.
3Com recommends that you use the same password for
the NBX NetSet utility and your voice messaging
application.

For all voice messaging systems:

If you forget your password, the administrator can reset
it to your extension. Then use this code (for applications
other than NBX Messaging) or the NBX voice prompts to
change it.

Message button
+ old password
+ #
+ 9
+ 2
+ follow the prompts

OR, for systems that do
not use NBX Messaging:

Feature

+ 434
+ old password
+ #
+ new password
+ #
+ repeat your new
password

500 **
+ extension number
+ old password
+ #
+ 9
+ 2
+ follow the prompts

OR, for systems that do
not use NBX Messaging:

#

(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ old password
+ #
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat your new
password
+ #
(Confirmation Tone)

NBX NetSet Utility 15

After you have set your initial NBX password, continue to follow the voice
prompts to record your name announcement. Your name announcement
tells callers that they have reached your voice mailbox.

Then follow the voice prompts to record your personal greeting. Your
personal greeting lets callers know important information about you, for
instance, that you are on vacation, available at another number, or
unavailable for a specified amount of time.

At any time you can change these greetings or record more than one
personal greeting and choose which one is active. See

“Changing Your

Name Announcement and Personal Greetings” in Chapter 3.

NBX NetSet Utility The NBX NetSet utility has two interfaces:

■ Administrator — Your administrator logs in with a special password

and uses the NBX NetSet utility to manage and configure system-wide
telephone settings and many of the settings for your telephone.

1

Exception: If you are using a third-party, SIP-based, IP

telephone on the NBX system, refer to the NBX

®

Feature

Codes Guide for SIP Telephones for how to set and change

the NBX NetSet utility password.

Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password (continued)

Feature 3Com Phones Analog Phones
Password — Set Initially
If your system uses NBX Messaging, follow the NBX

voice prompts to set your NBX password (which is the
same for the NBX NetSet utility and voice messaging) OR
use the NBX NetSet utility, described next.

If your system uses a voice messaging application
other than NBX Messaging1, use this code sequence

to set your password for the NBX NetSet utility. 3Com
recommends that you use the same password for the
NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part of your password.

Message button and

follow the voice prompts

OR, for systems that do
not use NBX Messaging:

Feature

+ 434
+ new password
+ #
+ repeat your new
password
+ #

500 ** and follow the

voice prompts

OR, for systems that do
not use NBX Messaging:

#

(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat your new
password
+ #
(Confirmation Tone)

16 CHAPTER 1: GETTING STARTED

■ User — As a telephone user, you log in to the NBX NetSet utility with

your own system ID (your extension) and password to:

■ View and change your telephone’s personal settings, such as speed

dials, ringer tone, accessibility options, and specify where you want
your calls to go when you cannot answer them (your call coverage
points).

■ Listen to and delete your voice messages from your computer as an

alternative to managing calls on your telephone.

■ View your call permissions, certain current feature settings, and the

internal user directory to call other users on your system.

■ Log in to and out of one or all ACD groups, hunt groups, and

calling groups of which your telephone is a member.

See Chapter 4, Chapter 5, and Chapter 6 for discussions about the
standard and enhanced features that you can monitor and change in the
NBX NetSet utility. See

Chapter 3 for voice messaging features.

If your NBX system uses a messaging application other than NBX
Messaging, off-site notification and other voice messaging features are
available through your messaging application. See the application’s
documentation rather than using this Guide.

Starting the NBX

NetSet

Utility

To use the NBX NetSet utility, you need a computer that is connected to
your local area network (LAN) and that has a web browser. (You do not
need Internet access.) To start the NBX NetSet utility:

1 Ask your administrator for the IP address (or DNS host name) for your

NBX system. In the web browser on your computer (Microsoft Internet
Explorer version 5.5 or later is optimal), enter the IP address (or DNS host
name) in the Address field, and then press Enter. The NBX NetSet utility
login screen appears.

You cannot log in to the NBX NetSet utility until you establish your
password through your telephone using NBX voice prompts or the
Feature Code sequence. See

Tab le 4 earlier in this chapter.

2 Click User to log in as a user. The password dialog box appears.
3 Type your NBX NetSet utility user identification (always your 3-digit or

4-digit telephone extension) and your

NBX NetSet utility password, and

then click OK.

Quick Reference Guide 17

Navigating the NBX

NetSet Utility

Once you log in to the NBX NetSet utility, you can easily locate the
information you need to use your NBX telephone features. Start by
clicking the category you want in the left-hand column. Tabs indicating
the specific topics for this category appear at the top of the NBX NetSet
window. To display a particular topic, click its associated tab.

You can also quickly access any of the frequently used topics from the
Favorites menu. Simply select an item from the drop-down list to go to
the selected topic. (If your browser does not support JavaScript, click the
Go button after selecting an item.)

Setting Your

Accessibility Options

To change your NBX telephone’s settings for accessibility and to choose
the format for your NBX NetSet utility online Help, log in to the NBX
NetSet utility and go to Accessibility > Accessibility Options. After
selecting your preferences, click Apply to save your changes.

Quick Reference
Guide

To open and print a copy of the Quick Reference Guide for the most
frequently used features on your telephone:

1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility”

earlier in this chapter.

2 Go to Resources > Telephone Quick Reference and click the

Telephone Quick Reference link. The quick reference guide that

pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher
is required to view the file. Adobe Acrobat Reader is available free from
the Adobe Web site:

www.adobe.com

18 CHAPTER 1: GETTING STARTED

2

3COM 3100 ENTRY TELEPHONE

This chapter describes the buttons, controls, and features on the 3Com®
3100 Entry Telephone.

The chapter covers these topics:

■ Telephone Buttons and Controls

■ Hook Switch Features

For how these features work on an analog telephone that is connected to
the NBX® system, see the NBX Feature Codes Guide for Analog

Telephones, which you can access by going to Resources > Features
Codes Guide in the NBX NetSet™ utility.

20 CHAPTER 2: 3COM 3100 ENTRY TELEPHONE

Telephone Buttons
and Controls

Figure 1 shows the buttons and controls on the 3Com 3100 Entry

Telephone.

Figure 1 3Com 3100 Entry Telephone

1 Message Waiting Indicator (MWI) for Voice Mail— When lit,

indicates that you have one or more new voice mail messages in your
voice mailbox. Also, this indicator flashes when your telephone rings.

2 Telephone key pad
3 Feature button — Allows you to access a large number of telephone

features. See “Feature Codes with 3Com Telephones” in Chapter 7.

4 Volume up — Raises the volume of the ringer or the handset. See

“Setting the Volume” in Chapter 4.

5 Message button — Accesses your voice mail messages through the

NBX Messaging system. See “Listening to NBX Messages” in Chapter 3.

2

1

3

4

5

6

7

8

Hook Switch Features 21

6 Volume down — Lowers the volume of the ringer or the handset. See

“Setting the Volume” in Chapter 4.

7 Hook switch (under the handset) — Pressing and releasing the hook

switch gives you a dial tone. Quickly pressing and releasing gives you
access to hook switch features. See

“Hook Switch Features” below.

8 Handset

Hook Switch
Features

Quickly press and release the hook switch on the 3Com Entry Telephone
to hold a call, transfer a call, or establish a conference call. This is
sometimes called hook flash.

Hold a Call Press and release the hook switch to put your current call on hold. You

hear the dial tone. Press and release the hook switch again to return to
the call. See

“Putting a Call on Hold” in Chapter 4.

If you hang up without returning to the call on hold, your telephone rings
to reconnect you to the call on hold.

Transfer a Call Press and release the hook switch to put your current call on hold. You

hear the dial tone. Dial the number to which you want to transfer the
call. When you hang up, the transfer completes. See

“Transferring a Call”

in Chapter 4.

Conference Calls Press and release the hook switch to put your current call on hold. You

hear the dial tone. Dial the number of the user you want to add to a
conference. When you press and release the hook switch again, the new
user is added to the conference call. See

“Establishing a Conference Call”

in Chapter 4.

If you hang up without returning to the call on hold, your telephone rings
to reconnect you to the call on hold.

22 CHAPTER 2: 3COM 3100 ENTRY TELEPHONE

■ Follow these rules for timing the press and release of the hook switch:

■ If you press and then release the hook switch too quickly, the

system ignores the signal.

■ If you press and then hold the hook switch for too long, the system

interprets that you have hung up and returns you to dial tone.

■ Therefore, press and hold the hook switch for approximately one

half second before you release it and move to the next step in the
feature code sequence. Your administrator can set the length of
time that you hold it.

3

NBX MESSAGING

This chapter describes the NBX® Networked Telephony Solutions voice
messaging features. It covers these topics:

■ NBX Messaging Components

■ Changing Your Password

■ Changing Your Name Announcement and Personal Greetings

■ Listening to NBX Messages

■ Replying to a Message

■ Forwarding a Message

■ Creating and Sending a Message

■ Using Voice Mail Group Lists

■ Marking a Message as Private or Urgent

■ Other Ways to Manage Your Voice Mail Messages

■ Other Kinds of Mailboxes

NBX Messaging
Components

A key component of the NBX Networked Telephony Solutions is the
NBX

Messaging system, which includes voice mail, off-site notification,
and several administrative features. Voice mail allows callers to leave voice
messages in your voice mailbox when you are not able to answer your
telephone. You can listen to, save, and forward those messages from any
touch-tone telephone.

If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of the
instructions in this chapter.

Important

Considerations

■ The steps are the same for initially setting up the name

announcement, personal greetings, and passwords for personal,

24 CHAPTER 3: NBX MESSAGING

greeting-only, and phantom mailboxes. See “Setting Up Your

Password and Voice Mail for the First Time” in Chapter 1 for details.

(Your administrator creates group mailboxes and their passwords.)

■ For changes to passwords and greetings, see “Changing Your

Password” and “Changing Your Name Announcement and Personal
Greetings” later in this chapter.

■ The default setting for the maximum length of each voice mail

message on the system is 5 minutes. Your administrator can configure
your organization’s NBX Messaging system to receive and store voice
mail

messages that are up to 10 minutes long.

■ Use the Off-Site Notification feature if you want the NBX system to

notify you when callers leave voice mail messages in your voice
mailbox. See

“Off-Site Notification” in Chapter 5.

■ With a touch-tone telephone, you are able to bypass system messages

using option buttons if you are configuring passwords and greetings.
However, you cannot bypass voice mail messages in this manner.

Changing Your
Password

You use the same 4-digit to 10-digit password to log in to the NBX
NetSet™ utility and to access your NBX voice mail. You can change this
password with your telephone (using the NBX voice prompts or a feature
code) or through the NBX NetSet utility.

To set up your password for the first time, see Tab le 4 and “NBX NetSet

Utility” in Chapter 1. Ta bl e 4 also describes how to change your

password.

If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in

Ta bl e 4 in Chapter 1 to

change it to a more secure password. Also see “Security Tips” next.

If your NBX system uses a messaging system other than NBX Messaging:

■ Use the feature code method described in Table 4 in Chapter 1 to set

and change the NBX NetSet utility password.

■ 3Com recommends that you use the same password for your voice

messaging system and for the NBX NetSet utility.

Changing Your Name Announcement and Personal Greetings 25

Security Tips ■ Change your password often.

■ Do not use passwords that can easily identify you, such as your phone

extension or birth date.

■ Avoid simple passwords such as 1234 or 0000.

■ Use numbers only; do not use letters, *, or # as part of your password.

■ Longer passwords are more secure. You can use up to 10-digits for

your password.

■ Never tell your password to anyone.

Changing Your
Name
Announcement and
Personal Greetings

You set name announcement and personal greeting when you first set
your voice mail. See

“Setting Up Your Password and Voice Mail
for the First Time” in Chapter 1. Change your personal greeting often, to

ensure that callers hear up-to-date information.

You can record up to five personal greetings and choose which to use
from the telephone. You can also review, delete, or choose which to
make active with the NBX NetSet utility.

If appropriate, you may also want to change the greeting for an extension
that is a “greeting-only mailbox,” so that callers do not attempt to leave
messages. See

“Greeting-Only Mailbox” later in this chapter.

To change your name announcement or personal greetings:

1 Log in to your mailbox at your telephone or remotely.
2 Press 9 for Mailbox Options and then press 1.
3 To review or change your name announcement, press 1 and follow the

prompts.

4 To review or change your personal greetings, press 2 and follow the

prompts.

Using the NBX NetSet utility, you can review or delete a personal greeting
or choose which of your recorded greetings to make active.

To hear or delete your personal greetings or choose your active personal
greeting from the NBX NetSet utility:

1 Log in to the NBX NetSet utility with your extension and password.
2 Go to NBX Voice Mail Settings > Personal Greeting.

26 CHAPTER 3: NBX MESSAGING

3 Select a greeting.

a Click Select to choose the greeting as the active greeting.
b Click on the greeting identifier in the Number column to hear the

greeting.

c Click Delete to delete the greeting. You cannot delete greeting

number 1; you can re-record it through the phone.

d Click Apply to apply your changes or Reset to deselect the active

greeting.

If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in Ta bl e 4 in Chapter 1 to
change it to a more secure password. Also see “Security Tips” earlier in
this chapter.

Listening to NBX
Messages

You can listen to your NBX voice mail messages from your 3Com®
telephone, from any touch-tone telephone, or by logging in to the NBX
NetSet utility. After you listen to messages, you can save or delete them
to clear them from the New Messages queue. For how to set up your
NBX NetSet utility password the first time, see

Ta bl e 4 and “NBX NetSet

Utility” in Chapter 1.

If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of these
instructions.

Message Indicators Here is how you can tell if you have messages in your mailbox:

■ On a 3Com 3100 Entry Telephone — The indicator bar above the

key pad is lit.

■ On an analog telephone — Pick up the handset. If you hear the

New Messages Tone (rapid stutter tone), you have new messages or
messages that you have listened to but have not yet saved or deleted.
For information on accessing NBX features from an analog telephone,
see the NBX Feature Codes Guide in the NBX NetSet utility.

■ In the NBX NetSet utility — Log in as a user. The list of your

messages appears on the My Messages > Voice Mailbox page. A
new message has a

* next to it. A forwarded messages has -->Fw:

next to it.

Listening to NBX Messages 27

Listening from Your

Computer

To listen to your messages from your computer, you must have a way of
playing audio files:

■ A USB audio device such as a USB headset and an operating system

that supports USB

OR

■ A sound card, an application such as Windows Media Player, and

either headphones or speakers

1 Log in to the NBX NetSet utility with your extension and password.
2 Go to My Messages > Voice Mailbox and select a message.
3 Click Listen.
4 The third-party application downloads the voice message and plays it.
5 To delete the message, select the message and then click Delete.

Listening from Your

3Com Telephone

To listen to your messages from your own 3Com Telephone:

1 Pick up the handset and press the Message button to access the

mailbox.

2 At the prompt, dial your password and press #.
3 See “Managing Your Messages” for the buttons that you use to manage

your messages.

Listening from Any

Internal 3Com

Telephone

To listen to your messages from any 3Com Telephone other than your
own within your NBX system:

1 Pick up the handset and press the Message button.
2 Press * and dial your extension. You hear your name announcement.
3 Dial your password and press #.
4 See “Managing Your Messages” for the buttons that you use to manage

your messages.

Listening from an

External Location

To listen to your messages from an external telephone:

■ If you can dial your telephone extension directly — Press *

during your personal greeting. At the prompts, enter your extension
and password, and press #.

28 CHAPTER 3: NBX MESSAGING

■ If you call the main telephone number of your organization

and:

■ The Automated Attendant answers — Press ** during your

personal greeting. At the prompts, enter your extension and
password, and press *.

■ The receptionist answers — Ask to be transferred to your voice

mail. Press * during your personal greeting. At the prompts, enter
your extension and password, and press #.

Managing Your

Messages

Use these buttons to manage your messages:

Press 1 to play or repeat the message.

Press 2 to save the message.
Press 3 to delete the message from your mailbox. You cannot retrieve a

message after you delete it.

Press 4 to reply to the message. See “Replying to a Message” later in this
chapter.

Press 5 to forward the message. See “Forwarding a Message” later in this
chapter.

Press 6 to listen to date, time, and sender information about the
message. See

“Information About Your Messages” next.

Press 7 to back up 3–5 seconds in the current message.
Press 8 to pause the current message for up to 20 seconds.
Press 9 to move ahead 3–5 seconds in the current message.
Press # to move to the next message.
Press * to return to the main menu.

Information About

Your Messages

To listen to date, time, and sender information about a message in your
mailbox, press 6 during or after the message, and then press one of these
buttons:

Press 1 for date and time information.
Press 2 for sender information.
Press 4 to listen to the previous message.

Replying to a Message 29

Replying to a
Message

You can send a reply to a voice mail message, provided that the NBX
system has received the necessary caller ID information.

If you receive a message that is marked Private, you can reply to the
originator, but you cannot forward the message to others.

To reply to a message after you listen to it:

1 Press 4.

If the message has been sent to more than one person, press 1 to reply
only to the sender or press 2 to reply to all of the recipients.

2 After the tone, record your reply.
3 Hang up, or press # for more options.
4 If you press #, press one of these buttons:

Press 1 to send your reply.
Press 2 to re-record your reply.
Press 3 to listen to your reply.
Press 9 to Mark the message Private or Urgent. See “Marking a Message

as Private or Urgent” later in this chapter.

Press * to cancel your message.

Forwarding a
Message

You can forward most messages, with or without comments.

If you receive a message that is marked Private, you cannot forward it.

To forward a message:

1 Log in to your voice mailbox at your telephone or remotely.
2 Listen to a message that you want to forward, and press 5.
3 After the tone, record an introductory message and then press # OR if

you choose not to record a comment, press # when you hear the tone.

4 Optionally, press one of these buttons, OR proceed to step 5.

Press 2 to re-record your introductory comment.
Press 3 to listen to your introductory comment.
Press 9 to mark the message Private or Urgent. See “Marking a

Message as Private or Urgent” later in this chapter.

30 CHAPTER 3: NBX MESSAGING

Press * to cancel your message.

5 When you are ready to forward the message, press 1.
6 Dial one of these destination numbers plus #:

■ The internal extension or mailbox number of the recipient

■ A speed dial number. See “Speed Dials” in Chapter 5.

■ A voice mail group list number. (See “Using Voice Mail Group Lists”

later in this chapter.)

■ A site code plus extension (to send to a user on another NBX system in

your organization). Example: neee or neeee (where n = one or more
site code digits and e = the extension digits on the other system).

For valid site codes in your organization, see your administrator.

7 To forward the message to several recipients, dial each destination

number followed by #.

8 After the last destination number and its #, press # again to send your

message.

9 Follow the prompts to delete or save the message you just forwarded.

Creating and
Sendin

g a Message

To create and send a message directly without actually making a call,
follow these steps:

1 Log in to your mailbox at your telephone or remotely.
2 Dial 2 to select Create and Send a Message.
3 At the tone, record a message that is at least 2 seconds long, and press #

to end the recording.

4 Optionally, press one of these buttons, OR proceed to step 5.

Press 2 to re-record the message.
Press 3 to review the message.
Press 9 to mark the message Private or Urgent. See “Marking a

Message as Private or Urgent” later in this chapter.

Press * to cancel your message.

5 When you are ready to send the message, press 1.
6 Dial one of these destination numbers plus #:

■ The internal extension or mailbox number of the recipient