IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in
your product firmware or your computer operating system. Every effort has been made to ensure
that the information in this manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to connect the EMG2926-Q10A. It contains information on
setting up your network and configuring for Internet access.
WAN ....................................................... ...................................................... ...........................................75
LAN .......................................................................................................................................................109
DHCP Server ........................................................................................................................................113
Parental Control ....................................................................................................................................142
2.2 Accessing the Wizard ........................................................................................................................18
2.3 Connect to Internet ........................... ... ... ... ... .....................................................................................19
5.2 What You Can Do .................. ... ... .... ... ... ... ... .............................................................. ... ....................33
5.3 What You Need to Know ........................ ... .............................................................. ... ... ....................33
7.2 What You Can Do .................. ... ... .... ... ... ... ... .............................................................. ... ....................50
7.3 What You Need to Know ........................ ... .............................................................. ... ... ....................50
7.3.1 Setting your EMG2926-Q10A to AP Mode .......... ............................................................. ... ... .51
7.3.2 Accessing the Web Configurator in Access Point Mode ...................... ... ... .... ... ... ... ... .... ..........51
7.3.3 Configuring your WLAN and Maintenance Settings ................................................................52
7.4 AP Mode Status Screen ....................................................................................................................52
9.2 What You Can Do .................. ... ... .... ... ... ... ... .............................................................. ... ....................70
9.3 The Log Screen .................................................................................................................................70
9.6 WLAN Station Status .....................................................................................................................73
Chapter 10
WAN .....................................................................................................................................................75
LAN .................................................................................................................................................... 109
12.2 What You Can Do .........................................................................................................................109
12.3 What You Need To Know ..............................................................................................................109
12.3.1 IP Alias ................................................................................................................................110
12.4 LAN IP Screen ..............................................................................................................................110
12.5 IP Alias Screen .............................................................................................................................. 111
12.6 IPv6 LAN Screen ...........................................................................................................................112
Chapter 13
DHCP Server .....................................................................................................................................113
15.1.1 What You Need To Know .. .......................................... .......................................... ...............129
15.2 General .......................................................................................................................................129
27.7 USB Device Problems ...................................................................................................................196
27.8 ZyXEL Share Center Utility Problems ...........................................................................................196
Appendix A Legal Information..........................................................................................................198
Index ..................................................................................................................................................203
EMG2926-Q10A User’s Guide
10
PART I
User’s Guide
11
1.1 Overview
Eject buttons
USB ports
This chapter introduces the main features and applications of the EMG2926-Q10A.
The EMG2926-Q10A extends the range of your existing wired network without additional wiring,
providing easy network access to mobile users. You can set up a wireless network with other IEEE
802.11a/ac/b/g/n compatible devices.
A range of services such as a firewall and content filtering are also available for secure Internet
computing. The EMG2926-Q10A also supports the new StreamBoost technology, which is smart
Quality of Service (QoS), to redistribute traffic over the EMG2926-Q10A for the best possible
performance in a home network.
There are two USB 2.0 ports on the side panel of your EMG2926-Q10A. You can connect USB
(version 2.0 or lower) memory sticks, USB hard drives, or USB devices for file sharing. The
EMG2926-Q10A automatically detects the USB devices.
CHAPTER 1
Introduction
Two USB eject buttons are located above the USB ports. Push the eject button of the corresponding
USB port for 2 seconds. Make sure the USB LED is off before removing your USB device. This will
remove your USB device safely, preventing file or data loss if it is being transmitted through the
USB device.
Figure 1 USB Ports and Eject Buttons
Note: For the USB function, it is strongly recommended to use version 2.0 or lower USB
storage devices (such as memory sticks, USB hard drives) and/or USB devices
(such as USB printers). Other USB products are not guaranteed to function
properly with the EMG2926-Q10A.
EMG2926-Q10A User’s Guide
12
1.1.1 Dual-Band
The EMG2926-Q10A is a dual-band AP and able to function both 2.4G and 5G networks at the same
time. You could use the 2.4 GHz band for regular Internet surfing and downloading while using the
5 GHz band for time sensitive traffic like high-definition video, music, and gaming.
Figure 2 Dual-Band Application
Chapter 1 Introduction
1.2 Applications
Your can have the following networks using the EMG2926-Q10A:
• Wired. You can connect network devices via the Ethernet ports of the EMG2926-Q10A so that
they can communicate with each other and access the Internet.
• Wireless. Wireless clients can connect to the EMG2926-Q10A to access network resources. You
can use WPS (Wi-Fi Protected Setup) to create an instant network connection with another WPScompatible device.
• WAN. Connect to a broadband modem/router for Internet access.
1.3 Ways to Manage the EMG2926-Q10A
Use any of the following methods to manage the EMG2926-Q10A.
• WPS (Wi-Fi Protected Setup). You can use the WPS button or the WPS section of the Web
Configurator to set up a wireless network with your ZyXEL Device.
• Web Configurator. This is recommended for everyday management of the EMG2926-Q10A using
a (supported) web browser.
EMG2926-Q10A User’s Guide
13
Chapter 1 Introduction
1.4 Good Habits for Managing the EMG2926-Q10A
Do the following things regularly to make the EMG2926-Q10A more secure and to manage the
EMG2926-Q10A more effectively.
• Change the password. Use a password that’s not easy to guess and that consists of different
types of characters, such as numbers and letters.
• Write down the password and put it in a safe place.
• Back up the configuration (and make sure you know how to restore it). Restoring an earlier
working configuration may be useful if the device becomes unstable or even crashes. If you
forget your password, you will have to reset the EMG2926-Q10A to its factory default settings. If
you backed up an earlier configuration file, you would not have to totally re-configure the
EMG2926-Q10A. You could simply restore your last configuration.
1.5 Resetting the EMG2926-Q10A
If you forget your password or IP address, or you cannot access the Web Configurator, you will need
to use the RESET button at the back of the EMG2926-Q10A to reload the factory-default
configuration file. This means that you will lose all configurations that you had previously saved, the
user name will be reset to “admin” and the IP address will be reset to “192.168.0.1”.
1.5.1 How to Use the RESET Button
1Make sure the power LED is on.
2Press the RESET button for one to four seconds to restart/reboot the EMG2926-Q10A.
3Press the RESET button for longer than five seconds to set the EMG2926-Q10A back to its factory-
default configurations.
1.6 The WPS Button
Your EMG2926-Q10A supports Wi-Fi Protected Setup (WPS), which is an easy way to set up a
secure wireless network. WPS is an industry standard specification, defined by the Wi-Fi Alliance.
WPS allows you to quickly set up a wireless network with strong security, without having to
configure security settings manually. Each WPS connection works between two devices. Both
devices must support WPS (check each device’s documentation to make sure).
Depending on the devices you have, you can either press a button (on the device itself, or in its
configuration utility) or enter a PIN (a unique Personal Identification Number that allows one device
to authenticate the other) in each of the two devices. When WPS is activated on a device, it has two
minutes to find another device that also has WPS activated. Then, the two devices connect and set
up a secure network by themselves.
You can use the WPS button () on the front panel of the EMG2926-Q10A to activate WPS in
order to quickly set up a wireless network with strong security.
EMG2926-Q10A User’s Guide
14
1Make sure the power LED is on (not blinking).
LED button
2Press the WPS button for more than three seconds and release it. Press the WPS button on another
WPS-enabled device within range of the EMG2926-Q10A.
Note: You must activate WPS in the EMG2926-Q10A and in another wireless device within
1.7 LEDs
Look at the LED lights on the front panel to determine the status of the EMG2926-Q10A. Use the
LED button at the side panel of the device to turn the LED lights on or off. If you have already
pushed the LED button to the ON position but none of the LEDS are on, make sure the EMG2926Q10A is receiving power and the power is turned on.
Note: The Power LED will be on even if you push the LED button to the OFF position.
Chapter 1 Introduction
two minutes of each other.
For more information on using WPS, see Section 8.2 on page 57.
This is for you to determine whether the EMG2926-Q10A is powered on.
Figure 3 LED Button
EMG2926-Q10A User’s Guide
15
Chapter 1 Introduction
Power
LAN 1-4
WAN
WPS
USB 1-2
WPS
Button
Internet
WLAN 5G
WLAN 2.4G
Figure 4 Front Panel
The following table describes the LEDs and the WPS button.
Table 1 Front panel LEDs and WPS button
LEDSTATUSDESCRIPTION
WPS ButtonPress this button for 1 second to set up a wireless connection via WiFi Protected Setup
with another WPS-enabled client. You must press the WPS button on the client side within
120 seconds for a successful connection. See Section 1.6 on page 14 and Chapter 9 on
page 57
PowerOnThe EMG2926-Q10A is receiving power and functioning properly.
OffThe EMG2926-Q10A is not receiving power.
for more information on WPS.
WANOnThe EMG2926-Q10A’s WAN connection is ready.
BlinkingThe EMG2926-Q10A is sending/receiving data through the WAN with a
OffThe WAN connection is not ready, or has failed.
InternetOnThe EMG2926-Q10A has an IP connection but no traffic.
Blinking The EMG2926-Q10A is sending or receiving IP traffic.
OffThe EMG2926-Q10A does not have an IP connection.
WLAN 2.4/5GOnThe EMG2926-Q10A is ready, but is not sending/receiving data through the
BlinkingThe EMG2926-Q10A is sending/receiving data through the 5G wireless LAN.
OffThe wireless LAN is not ready or has failed.
LAN 1-4OnThe EMG2926-Q10A’s LAN connection is ready.
BlinkingThe EMG2926-Q10A is sending/receiving data through the LAN with a
OffThe LAN connection is not ready, or has failed.
USB 1-2OnThe EMG2926-Q10A has a USB device installed.
BlinkingThe EMG2926-Q10A is transmitting and/or receiving data from routers
OffThere is no USB device connected to the EMG2926-Q10A.
1000Mbps transmission rate.
Your device has a WAN IP address (either static or assigned by a DHCP
server), PPP negotiation was successfully completed (if used) and the
connection is up.
5G wireless LAN.
The EMG2926-Q10A is negotiating a WPS connection with a wireless client.
1000Mbps transmission rate.
through an installed USB device.
EMG2926-Q10A User’s Guide
16
1.8 W all Mounting
You may need screw anchors if mounting on a concrete or brick wall.
Table 2 Wall Mounting Information
Distance between holes12.7 cm
M4 ScrewsTwo
Screw anchors (optional)Two
1Select a position free of obstructions on a wall strong enough to hold the weight of the device.
2Mark two holes on the wall at the appropriate distance apart for the screws.
Be careful to avoid damaging pipes or cables located inside the wall
when drilling holes for the screws.
3If using screw anchors, drill two holes for the screw anchors into the wall. Push the anchors into the
full depth of the holes, then insert the screws into the anchors. Do not insert the screws all the way
in - leave a small gap of about 0.5 cm.
If not using screw anchors, use a screwdriver to insert the screws into the wall. Do not insert the
screws all the way in - leave a gap of about 0.5 cm.
Chapter 1 Introduction
4Make sure the screws are fastened well enough to hold the weight of the EMG2926-Q10A with the
connection cables.
5Align the holes on the back of the EMG2926-Q10A with the screws on the wall. Hang the EMG2926-
Q10A on the screws.
Figure 5 Wall Mounting Example
EMG2926-Q10A User’s Guide
17
2.1 Overview
This chapter provides information on the wizard setup screens in the Web Configurator.
The Web Configurator’s wizard setup helps you configure your device to access the Internet. Refer
to your ISP for your Internet account information. Leave a field blank if you don’t have that
information.
2.2 Accessing the Wizard
Launch your web browser and type "http://192.168.0.1" as the website address. Type "admin"
(default) as the user name and leave the password field blank. Click Login.
CHAPTER 2
Connection Wizard
Note: The Wizard appears when the EMG2926-Q10A is accessed for the first time or
when you reset the EMG2926-Q10A to its default factory settings.
If you have already configured the wizard screens and want to open it again, click
the eaZy123 icon on the network map screen in Easy Mode.
The Web Configurator is set to Easy Mode by default after login. If you are in
Expert Mode, you can click the Easy Mode icon on the upper right corner of any
Web Configurator screen to go to Easy Mode.
The Wizard screen opens. Choose your Language and click Connect to Internet.
EMG2926-Q10A User’s Guide
18
Figure 6 Welcome
Chapter 2 Connection Wizard
2.3 Connect to Internet
The EMG2926-Q10A offers two Internet connection types. They are IPoE or PPPoE. The wizard
attempts to detect which WAN connection type you are using.
Figure 7 Detecting your Internet Connection Type
If the wizard does not detect a connection type, you must select one from the drop-down list box.
Check with your ISP to make sure you use the correct type.
EMG2926-Q10A User’s Guide
19
Chapter 2 Connection Wizard
Note: If you get an error message, check your hardware connections. Make sure your
Internet connection is up and running.
The following screen depends on your Internet connection type. Enter the details provided by your
Internet Service Provider (ISP) in the fields (if any).
Figure 8
Your EMG2926-Q10A detects the following Internet Connection type.
Table 3 Internet Connection Type
CONNECTION TYPEDESCRIPTION
IPoESelect the IPoE (IP over Ethernet) option when the WAN port is used as a regular
PPPoE
Internet Connection Type
Ethernet.
Select the PPPoE (Point-to-Point Protocol over Ethernet) option for a dial-up
connection.
2.3.1 Connection Type: IPoE
Choose IPoE as the Internet Connection Type when the WAN port is used as a regular Ethernet.
Click Next.
EMG2926-Q10A User’s Guide
20
Chapter 2 Connection Wizard
Figure 9 Internet Connection Type: IPoE
The following table describes the labels in this screen.
Table 4 Internet Connection Type: IPoE
LABELDESCRIPTION
Internet Connection Type Select the IPoE option.
Obtain an IP Address
Automatically
Static IP AddressSelect this radio button if your ISP assigned an IP address for your Internet
IP AddressEnter the IP address provided by your ISP.
Subnet MaskEnter the IP subnet mask in this field.
Gateway IP AddressEnter the gateway IP address in this field.
First DNS Server
Second DNS Server
ExitClick this to close the wizard screen without saving.
BackClick this to return to the previous screen.
NextClick this to continue.
Select this radio button if your ISP did not assign you a fixed IP address.
connection.
Select Obtained From ISP if your ISP dynamically assigns DNS server
information (and the EMG2926-Q10A's WAN IP address). The field to the right
displays the (read-only) DNS server IP address that the ISP assigns.
Select User-Defined if you have the IP address of a DNS server. Enter the DNS
server's IP address in the field to the right.
Select None if you do not want to configure DNS servers. If you do not configure
a DNS server, you must know the IP address of a computer in order to access it.
Note: If you get an error screen after clicking Next, you might have selected the wrong
Internet Connection type. Click Back, make sure your Internet connection is
working and select the right Connection Type. Contact your ISP if you are not sure
of your Internet Connection type.
EMG2926-Q10A User’s Guide
21
Chapter 2 Connection Wizard
2.3.2 Connection Type: PPPoE
Point-to-Point Protocol over Ethernet (PPPoE) functions as a dial-up connection. PPPoE is an IETF
(Internet Engineering Task Force) standard specifying how a host personal computer interacts with
a broadband modem (for example DSL, cable, wireless, etc.) to achieve access to high-speed data
networks.
For the service provider, PPPoE offers an access and authentication method that works with existing
access control systems (for instance, RADIUS).
One of the benefits of PPPoE is the ability to let end users access one of multiple network services,
a function known as dynamic service selection. This enables the service provider to easily create
and offer new IP services for specific users.
Operationally, PPPoE saves significant effort for both the subscriber and the ISP/carrier, as it
requires no specific configuration of the broadband modem at the subscriber's site.
By implementing PPPoE directly on the EMG2926-Q10A (rather than individual computers), the
computers on the LAN do not need PPPoE software installed, since the EMG2926-Q10A does that
part of the task. Furthermore, with NAT, all of the LAN's computers will have Internet access.
Figure 10
The following table describes the labels in this screen.
Table 5 Internet Connection Type: PPPoE
LABELDESCRIPTION
Internet
Connection Type
Get automatically
from ISP
Use Fixed IP
Address
Internet Connection Type: PPPoE
Select the PPPoE option for a dial-up connection.
Select this radio button if your ISP did not assign you a fixed IP address.
Select this radio button, provided by your ISP to give the EMG2926-Q10A a fixed,
unique IP address.
EMG2926-Q10A User’s Guide
22
Chapter 2 Connection Wizard
Table 5 Internet Connection Type: PPPoE (continued)
LABELDESCRIPTION
PPP UsernameType the user name given to you by your ISP.
PPP Password Type the password associated with the user name above.
My WAN IP Address Type the name of your service provider.
ExitClick this to close the wizard screen without saving.
BackClick this to return to the previous screen.
NextClick this to continue.
The EMG2926-Q10A connects to the Internet.
Figure 11 Connecting to the Internet
Note: If the Wizard successfully connects to the Internet, it proceeds to the next step. If
you get an error message, go back to the previous screen and make sure you have
entered the correct information provided by your ISP.
2.4 Router Password
Change the login password in the following screen. Enter the new password and retype it to
confirm. Click Next to proceed with the Wireless Security screen.
EMG2926-Q10A User’s Guide
23
Figure 12 Router Password
Chapter 2 Connection Wizard
2.5 Wireless Security
Configure Wireless Settings. Configure the wireless network settings on your EMG2926-Q10A in the
following screen. The fields that show up depend on the kind of security you select.
2.5.1 Wireless Security: No Security
Choose No Security in the Wireless Security screen to let wireless devices within range access
your wireless network.
EMG2926-Q10A User’s Guide
24
Chapter 2 Connection Wizard
Figure 13 Wireless Security: No Security
The following table describes the labels in this screen.
Table 6 Wireless Security: No Security
LABELDESCRIPTION
Wireless RadioChoose whether you want to apply the wireless security to 2.4G Hz or 5G Hz wireless
Wireless
Network Name
(SSID)
Security ModeSelect a security level from the drop-down list box.
ExitClick this to close the wizard screen without saving.
BackClick this to return to the previous screen.
NextClick this to continue.
radio.
Enter a descriptive name (up to 32 printable 7-bit ASCII characters) for the wireless LAN.
If you change this field on the EMG2926-Q10A, make sure all wireless stations use the same
SSID in order to access the network.
Choose No Security to have no wireless LAN security configured. If you do not enable any
wireless security on your EMG2926-Q10A, your network is accessible to any wireless
networking device that is within range.
2.5.2 Wireless Security: WPA2-PSK
Choose WPA2-PSK security in the Wireless Security screen to set up a password for your wireless
network.
EMG2926-Q10A User’s Guide
25
Chapter 2 Connection Wizard
Figure 14 Wireless Security: WPA2-PSK
The following table describes the labels in this screen.
Table 7 Wireless Security: WPA2-PSK
LABELDESCRIPTION
Wireless RadioChoose whether you want to apply the wireless security to 2.4G Hz or 5G Hz wireless
radio.
Wireless
Network Name
(SSID)
Security ModeSelect a security level from the drop-down list box.
Wireless
password
Verify Password Retype the password to confirm.
ExitClick this to close the wizard screen without saving.
BackClick this to return to the previous screen.
NextClick this to continue.
Enter a descriptive name (up to 32 printable 7-bit ASCII characters) for the wireless LAN.
If you change this field on the EMG2926-Q10A, make sure all wireless stations use the
same SSID in order to access the network.
Choose WPA2-PSK security to configure a Pre-Shared Key. Choose this option only if your
wireless clients support WPA2-PSK.
Type from 8 to 63 case-sensitive ASCII characters. You can set up the most secure wireless
connection by configuring WPA in the wireless LAN screens.
Congratulations! Open a web browser, such as Internet Explorer, to visit your favorite website.
Note: If you cannot access the Internet when your computer is connected to one of the
EMG2926-Q10A’s LAN ports, check your connections. Then turn the EMG2926Q10A off, wait for a few seconds then turn it back on. If that does not work, log in
to the web configurator again and check you have typed all information correctly.
See the User’s Guide for more suggestions.
EMG2926-Q10A User’s Guide
26
Figure 15 Congratulations
Chapter 2 Connection Wizard
You can also click GO to open the Easy Mode Web Configurator of your EMG2926-Q10A.
You have successfully set up your EMG2926-Q10A to operate on your network and access the
Internet. You are now ready to connect wirelessly to your EMG2926-Q10A and access the Internet.
EMG2926-Q10A User’s Guide
27
3.1 Overview
This chapter describes how to access the EMG2926-Q10A Web Configurator and provides an
overview of its screens.
The Web Configurator is an HTML-based management interface that allows easy setup and
management of the EMG2926-Q10A via Internet browser. Use Internet Explorer 9.0 and later
versions, Mozilla Firefox 21 and later versions, Safari 6.0 and later versions or Google Chrome 26.0
and later versions. The recommended screen resolution is 1024 by 768 pixels.
In order to use the Web Configurator you need to allow:
• Web browser pop-up windows from your device. Web pop-up blocking is enabled by default in
Windows XP SP (Service Pack) 2.
• JavaScript (enabled by default).
• Java permissions (enabled by default).
CHAPTER 3
Introducing the Web Configurator
Refer to the Troubleshooting chapter (Chapter 27 on page 190) to see how to make sure these
functions are allowed in Internet Explorer.
3.2 Accessing the Web Configurator
1Make sure your EMG2926-Q10A hardware is properly connected and prepare your computer or
computer network to connect to the EMG2926-Q10A (refer to the Quick Start Guide).
2Launch your web browser.
3The EMG2926-Q10A is in router mode by default. Type "http://192.168.0.1" as the website
address.
If the EMG2926-Q10A is in access point, the IP address is 192.168.0.2. See Chapter 4 on page 31
for more information about the modes of the EMG2926-Q10A.
Your computer must be in the same subnet in order to access this website address.
3.2.1 Login Screen
Note: If this is the first time you are accessing the Web Configurator, you may be
redirected to the Wizard. Refer to Chapter 2 on page 18 for the Connection Wizard
screens.
EMG2926-Q10A User’s Guide
28
Chapter 3 Introducing the Web Configurator
The Web Configurator initially displays the following login screen.
Figure 16 Login screen
The following table describes the labels in this screen.
Table 8 Login screen
LABELDESCRIPTION
LanguageSelect the language you want to use to configure the Web Configurator.
UserType "admin" (default) as the user name. Click Login.
PasswordType "1234" (default) as the password. Click Login.Leave this field blank.
This shows the current weather, either in celsius or fahrenheit, of the city you specify in
Section 3.2.2.1 on page 30.
This shows the time (hh:mm:ss) and date (yyyy:mm:dd) of the timezone you select in
Section 26.5 on page 181. The time is in 24-hour format, for example 15:00 is 3:00 PM.
3.2.2 Password Screen
You should see a screen asking you to change your password (highly recommended) as shown
next.
EMG2926-Q10A User’s Guide
29
Chapter 3 Introducing the Web Configurator
Figure 17 Change Password Screen
The following table describes the labels in this screen.
Table 9 Change Password Screen
LABELDESCRIPTION
New PasswordType a new password.
Retype to ConfirmRetype the password for confirmation.
ApplyClick Apply to save your changes back to the EMG2926-Q10A.
IgnoreClick Ignore if you do not want to change the password this time.
Note: The management session automatically times out when the time period set in the
Administrator Inactivity Timer field expires (default five minutes; go to Chapter
26 on page 179 to change this). Simply log back into the EMG2926-Q10A if this
happens.
3.2.2.1 Weather Edit
You can change the temperature unit and select the location for which you want to know the
weather.
Click the icon to change the Weather display.
Figure 18 Change Weather
The following table describes the labels in this screen.
Table 10 Change Weather
LABELDESCRIPTION
Change UnitChoose which temperature unit you want the EMG2926-Q10A to display.
Change LocationSelect the location for which you want to know the weather. If the city you want is not
FinishClick this to apply the settings and refresh the date and time display.
listed, choose one that is closest to it.
EMG2926-Q10A User’s Guide
30
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