ZyXEL WAH1004 User Manual
Quick Start Guide
WAH1004
USB 3G Modem
Version 1.00
Edition 1, 03/2015
User’s Guide
www.zyxel.com
Copyright © 2015 ZyXEL Communications Corporation
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in
your product firmware or your computer operating system. Every effort has been made to ensure
that the information in this manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to attach the WAH1004, install the driver/utility and set up
your mobile data connection.
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Contents Overview
Contents Overview
Introduction ...............................................................................................................................................6
ZyXEL 3G Modem Utility ...........................................................................................................................8
Operation Screens ..................................................................................................................................13
Tools Screens ..........................................................................................................................................18
Troubleshooting ...................................................................................................................................... 23
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Table of Contents
Table of Contents
Contents Overview ..............................................................................................................................3
Table of Contents .................................................................................................................................4
Chapter 1
Introduction...........................................................................................................................................6
1.1 Overview ............................................................................................................................................6
1.2 Ways to Manage the WAH1004 .......................................................................................................... 6
1.3 Hardware Connections ........................................................................................................................ 7
1.4 LED .....................................................................................................................................................7
Chapter 2
ZyXEL 3G Modem Utility......................................................................................................................8
2.1 Overview .............................................................................................................................................8
2.2 Accessing the Utility ............................................................................................................................8
2.3 Utility Screen Summary .......................................................................................................................9
2.3.1 Menu Bar ...................................................................................................................................9
2.3.2 Navigation Panel .....................................................................................................................10
2.3.3 Status Bar ................................................................................................................................ 12
Chapter 3
Operation Screens..............................................................................................................................13
3.1 Connection ........................................................................................................................................13
3.2 Text Message ....................................................................................................................................14
3.2.1 New Text Message .................................................................................................................. 15
3.3 Contacts ............................................................................................................................................16
3.3.1 New Contact ............................................................................................................................17
Chapter 4
Tools Screens .....................................................................................................................................18
4.1 PIN Management ..............................................................................................................................18
4.2 Connection Profile .............................................................................................................................19
4.3 Options ..............................................................................................................................................21
Chapter 5
Troubleshooting..................................................................................................................................23
5.1 Overview ...........................................................................................................................................23
5.2 Power, Hardware Connections, and LED ..........................................................................................23
5.3 Accessing the Utility ..........................................................................................................................24
5.4 Internet Access .................................................................................................................................24
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Table of Contents
Appendix A Customer Support ..........................................................................................................26
Appendix B Legal Information............................................................................................................32
Index ....................................................................................................................................................37
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1.1 Overview
The WAH1004 is a USB 2.0 3G modem that supports HSPA+ (Evolved High-Speed Packet Access)
3G network for users on-the-go. You can enjoy wireless broadband connection anytime, anywhere
within 3G coverage, without additional wiring. The WAH1004 is backward compatible to GSM/
HSDPA/UMTS/EDGE/GPRS, allowing you to connect to the Internet through mobile broadband
connection from around the world.
CHAPTER 1
Introduction
Optionally, you can insert a micro SD card up to 32GB in size to use the WAH1004 as a portal
storage device at the same time.
1.2 Ways to Manage the WAH1004
You can use the following way to manage the WAH1004.
ZyXEL 3G Modem Utility
Follow the instructions in the Quick Start Guide to install the utility.
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Chapter 1 Introduction
1.3 Hardware Connections
See your Quick Start Guide for information on making hardware connections. You need to insert a
SIM card before you can use the WAH1004.
1.4 LED
The LED of your WAH1004 indicates whether it is currently connected to a 2G or 3G network
(green). The LED turns red and blinks if there is no SIM card inserted or the WAH1004 is not
connected to a mobile network. The LED is off if the WAH1004 is not attached properly or the driver
is not installed.
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2.1 Overview
After you attach the WAH1004 to your computer and install the driver successfully, the WAH1004
automatically connects to an available mobile network using the default profile settings. You can
install and use the ZyXEL 3G Modem utility to change the PIN code, check the connection status,
configure the connection profile(s), send text messages, and manage the contact list.
2.2 Accessing the Utility
After you install the utility, double-click the ZyXEL 3G Modem icon in the system tray or on the
desktop to open the utility. The ZyXEL 3G Modem utility screens are similar in all Microsoft
Windows versions. Screens for Windows 7 are shown.
CHAPTER 2
ZyXEL 3G Modem Utility
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Chapter 2 ZyXEL 3G Modem Utility
A
B
C
D
2.3 Utility Screen Summary
This scetion describes the utility screens.
The utility screen is divided into these parts:
• A - Menu Bar
• B - Navigation Panel
• C - Main Window
• D - Status Bar
2.3.1 Menu Bar
The menu bar displays only when you select to show it using the menu icon (see Menu Icon on page
11).
Figure 1 Menu Bar
The menu links provide the following functions.
Table 1 Menu Bar
MENU SUB-MENU DESCRIPTION
File Contacts Import Click this to import contacts.
Contacts Export Click this to export your contacts list.
SMS Export Click this to export the text messages.
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Chapter 2 ZyXEL 3G Modem Utility
Table 1 Menu Bar (continued)
MENU SUB-MENU DESCRIPTION
Exit Click this to close the utility.
Operation Connection
Management
Text Message Click this to go to the Text Message screen. See Section 2.3.2 on page
Contacts Click this to go to the Contacts screen. See Section 2.3.2 on page 10.
Tools PIN
Management
Connection
Profile
Options Click this to open the Options screens where you can configure
Help Help Click this to open the embedded User’s Guide.
About Click this to display basic information about the utility.
Click this to go to the Connection screen. See Sect ion 2.3.2 on page 10.
10.
Click this to enable, disable, modify, verify or unlock a PIN code.
Click this to open the Options > Profile Management > Connection
Profile screen where you can create a new profile or manage an existing
profile.
advanced settings.
About
Click Help > About to view the version number of the ZyXEL 3G Modem utility you installed.
Figure 2 About
2.3.2 Navigation Panel
Use the menu items on the navigation panel to open screens to configure WAH1004 features. The
following sections introduce the WAH1004’s navigation panel menus and their screens.
Figure 3 Navigation Panel
Connection
The Connection screen shows whether the WAH1004 is connected to a mobile network. It also
shows the mobile data connection time and traffic statistics.
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Chapter 2 ZyXEL 3G Modem Utility
Text Message
Use the Text Message screens to manage the text messages.
Table 2 Text Message Screens Summary
FOLDER OR LINK FUNCTION
Local View and manage the messages stored in the computer wher e the utility is installed.
Inbox View and manage the mesages you received.
Outbox View and manage the mesages you sent.
Draft View and manage the mesage that is saved as a draft.
Recycle View and manage the mesages you deleted and are now in the temporary recycle bin.
U(SIM)
Storage View and manage the mesages stored in the WAH1004’s SIM card.
Contacts
Use the Contacts screens to manage the address book contacts.
Table 3 Contacts Screens Summary
FOLDER OR LINK FUNCTION
Local View and manage the contacts stored in the computer where the utility is installed.
U(SIM) View and manage the contacts stored in the WAH1004’s SIM card.
Menu Icon
Click the menu icon ( ) on the right side of the utility screen to configure advanced settings
and/or display the menu bar. The menus you see from the drop-down list are the same as the ones
on the menu bar (see Section 2.3.1 on page 9).
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2.3.3 Status Bar
The bar at the bottom of the screen displays the signal strength, system information and
connection status.
Figure 4 Status Bar
The following table describes the labels or icons in the status bar.
Table 4 Status Bar
LABEL/ICON DESCRIPTION
No device The WAH1004 is not attached to the computer where the utility is installed or the
Checking
(U)SIM, please
wait...
PIN blocked The PIN code you entered for the SIM card is not correct.
Chapter 2 ZyXEL 3G Modem Utility
This shows the current signal strength.
The more bars that display, the stronger the signal strength.
WAH1004 cannot be detected by the utility.
The system is checking whether the SIM card is enabled.
If the SIM card is blocked by your ISP. Get a PUK code from the ISP to enable the SIM card.
Initializing The WAH1004 is in the process of starting up.
Network
searching
No service There is no suitable mobile network.
No (U)SIM card There is no SIM card inserted in the WAH1004 or the WAH1004 cannot detect the SIM
Invalid (U)SIM
card
New message There are new SMS (Short Message Service) text messages.
Message full The SIM card’s SMS box is full.
The WAH1004 is looking for an available mobile network.
card.
The inserted SIM card is not valid.
The computer with the WAH1004 installed is not connected to the Internet.
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