Default Login Details
User’s Guide
VMG/XMG Series
DSL Router
LAN IP Address http://192.168.1.1
Login admin
Password See the device label
Version 5.13_5.50 Ed 6, 4/2020
Copyright © 2020 Zyxel Communications Corporation
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
This is a User’s Guide for a series of products. Not all products support all features. Screenshots and
graphics in this book may differ slightly from what you see due to differences in your product firmware or
your computer operating system. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to connect the Zyxel Device.
•More Information
Go to support.zyxel.com to find other information on the Zyxel Device
.
VMG/XMG Series User’s Guide
2
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this guide.
Warnings tell you about things that could harm you or your device.
Note: Notes tell you other important information (for example, other things you may need to
configure or helpful tips) or recommendations.
Syntax Conventions
• All models in this series may be referred to as the “Zyxel Device” in this guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting
> Routing > DNS Route means you first click Network Setting in the navigation panel, then the Routing
submenu and finally the DNS Route tab to get to that screen.
Icons Used in Figures
Figures in this user guide may use the following generic icons. The Zyxel Device icon is not an exact
representation of your device.
Zyxel Device Generic Router Laptop Computer
Switch Firewall Server
Internet User Wireless Device
VMG/XMG Series User’s Guide
3
Contents Overview
Contents Overview
User’s Guide ......................................................................................................................................17
Introducing the Zyxel Device .............................................................................................................. 18
The Web Configurator ......................................................................................................................... 58
Quick Start ............................................................................................................................................. 68
Tutorials .................................................................................................................................................. 74
Technical Reference ......................................................................................................................106
Connection Status Screens ............................................................................................................... 107
Broadband .......................................................................................................................................... 119
Wireless ................................................................................................................................................. 148
Home Networking ............................................................................................................................... 183
Routing ................................................................................................................................................. 203
Quality of Service (QoS) .................................................................................................................... 211
Network Address Translation (NAT) ................................................................................................... 231
Dynamic DNS Setup ........................................................................................................................... 249
IGMP/MLD ........................................................................................................................................... 253
Vlan Group .......................................................................................................................................... 256
Interface Grouping ............................................................................................................................ 258
USB Service .......................................................................................................................................... 263
Home Connectivity ............................................................................................................................ 269
Firewall ................................................................................................................................................. 271
MAC Filter ............................................................................................................................................ 280
Parental Control ................................................................................................................................. 282
Scheduler Rule .................................................................................................................................... 288
Certificates .......................................................................................................................................... 290
Voice .................................................................................................................................................... 297
Log ....................................................................................................................................................... 327
Traffic Status ....................................................................................................................................... 330
VoIP Status ........................................................................................................................................... 334
ARP Table ............................................................................................................................................ 337
Routing Table ...................................................................................................................................... 339
Multicast Status .................................................................................................................................. 341
xDSL Statistics ....................................................................................................................................... 343
WLAN Station Status ........................................................................................................................... 346
Cellular Statistics ................................................................................................................................ 348
System .................................................................................................................................................. 350
User Account ...................................................................................................................................... 351
Remote Management ....................................................................................................................... 354
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Contents Overview
SNMP .................................................................................................................................................... 357
Time Settings ........................................................................................................................................ 360
Email Notification ................................................................................................................................ 363
Log Setting .......................................................................................................................................... 365
Firmware Upgrade .............................................................................................................................. 369
Backup Restore ................................................................................................................................... 372
Diagnostic ........................................................................................................................................... 375
Troubleshooting .................................................................................................................................. 381
Appendices ............................................ ........................................................... ..............................388
VMG/XMG Series User’s Guide
5
Table of Contents
Table of Contents
Document Conventions .................................................................. ....................................................3
Contents Overview .............................................................................................................................4
Table of Contents.................................................................................................................................6
Part I: User’s Guide.......................................................................................... 17
Chapter 1
Introducing the Zyxel Device ........................... .... .... ... ............................................. ... .....................18
1.1 Overview ......................................................................................................................................... 18
1.1.1 Internet Access ...................................................................................................................... 19
1.1.2 G.fast ...................................................................................................................................... 20
1.1.3 Ethernet WAN ........................................................................................................................ 21
1.1.4 Triple Play ............................................................................................................................... 21
1.1.5 WAN Priority ........................................................................................................................... 22
1.1.6 Wireless Access ...................................................................................................................... 22
1.1.7 Zyxel Device’s USB Support .................................................................................................. 22
1.1.8 VoIP Features ......................................................................................................................... 24
1.1.9 SFP ........................................................................................................................................... 24
1.2 Ways to Manage the Zyxel Device .............................................................................................. 24
1.3 Good Habits for Managing the Zyxel Device ............................................................................. 25
1.4 Hardware ......................................................................................................................................... 25
1.4.1 Front Panels ............................................................................................................................ 25
1.4.2 LEDs (Lights) ........................................................................................................................... 33
1.4.3 Rear Panels ............................................................................................................................ 46
1.4.4 Using the WLAN and WPS Buttons ....................................................................................... 54
1.4.5 The RESET Button .................................................................................................................... 55
1.4.6 Wall Mounting ....................................................................................................................... 56
Chapter 2
The Web Configurator........................................................................................................................58
2.1 Overview ......................................................................................................................................... 58
2.1.1 Accessing the Web Configurator ....................................................................................... 58
2.2 Web Configurator Layout .............................................................................................................. 60
2.2.1 Settings Icon .......................................................................................................................... 60
2.2.2 Dashboard ............................................................................................................................. 61
2.2.3 Widget Icon ........................................................................................................................... 67
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Table of Contents
Chapter 3
Quick Start..........................................................................................................................................68
3.1 Overview ......................................................................................................................................... 68
3.2 Quick Start Setup ............................................................................................................................ 68
3.3 Time Zone ........................................................................................................................................ 68
3.4 Internet ............................................................................................................................................. 69
3.4.1 Internet Status ........................................................................................................................ 69
3.4.2 Successful Internet Connection .......................................................................................... 70
3.4.3 Unsuccessful Internet Connection ...................................................................................... 70
3.4.4 Incorrect Internet Information ............................................................................................. 71
3.4.5 Encapsulation ........................................................................................................................ 71
3.4.6 Internet Information Input .................................................................................................... 72
3.5 Quick Start Setup-Wireless ............................................................................................................. 72
3.6 Quick Start Setup-Finish .................................................................................................................. 73
Chapter 4
Tutorials...............................................................................................................................................74
4.1 Overview ......................................................................................................................................... 74
4.2 Setting Up an ADSL PPPoE Connection ....................................................................................... 74
4.3 Setting Up a Secure Wireless Network .......................................................................................... 77
4.3.1 Configuring the Wireless Network Settings ......................................................................... 77
4.3.2 Using WPS ............................................................................................................................... 80
4.3.3 Without WPS ........................................................................................................................... 84
4.4 Setting Up Multiple Wireless Groups ............................................................................................. 85
4.5 Using the File Sharing Feature ....................................................................................................... 89
4.5.1 Set Up File Sharing ................................................................................................................. 89
4.5.2 Access Your Shared Files From a Computer ...................................................................... 91
4.6 Using the Media Server Feature .................................................................................................... 91
4.6.1 Configuring the Zyxel Device .............................................................................................. 92
4.6.2 Using Windows Media Player ...............................................................................................92
4.6.3 Using a Digital Media Adapter ............................................................................................95
4.7 Configuring Static Route for Routing to Another Network ........................................................ 96
4.8 Configuring QoS Queue and Class Setup ................................................................................... 99
4.9 Access the Zyxel Device Using DDNS .........................................................................................102
4.9.1 Registering a DDNS Account on www.dyndns.org ......................................................... 102
4.9.2 Configuring DDNS on Your Zyxel Device .......................................................................... 103
4.9.3 Testing the DDNS Setting .................................................................................................... 103
4.10 Configuring the MAC Address Filter ......................................................................................... 104
4.11 Access Your Shared Files From a Computer ........................................................................... 105
Part II: Technical Reference.........................................................................106
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Table of Contents
Chapter 5
Connection Status Screens.............................................................................................................107
5.1 The Connection Status Screen .................................................................................................... 107
5.2 The Connectivity Screen .............................................................................................................. 107
5.2.1 Icon and Device Name .....................................................................................................108
5.3 The System Info Screen ................................................................................................................ 108
5.4 The WiFi Settings Screen ............................................................................................................... 110
5.5 The Guest WiFi Settings Screen ................................................................................................... 112
5.6 The LAN Screen ............................................................................................................................. 114
5.7 The Parental Control Screen ....................................................................................................... 115
5.7.1 Create a Parental Control Profile ...................................................................................... 117
5.7.2 Define a Schedule .............................................................................................................. 117
Chapter 6
Broadband........................................................................................................................................119
6.1 Overview ....................................................................................................................................... 119
6.1.1 What You Can Do in this Chapter ..................................................................................... 119
6.1.2 What You Need to Know ................................................................................................... 120
6.1.3 Before You Begin ................................................................................................................. 123
6.2 The Broadband Screen ................................................................................................................ 123
6.2.1 Add/Edit Internet Connection ........................................................................................... 124
6.3 The Cellular Backup Screen ........................................................................................................ 132
6.4 The Broadband Advanced Screen ............................................................................................ 138
6.5 Ethernet WAN ................................................................................................................................ 141
6.6 Technical Reference .................................................................................................................... 142
Chapter 7
Wireless.............................................................................................................................................148
7.1 Wireless Overview ......................................................................................................................... 148
7.1.1 What You Can Do in this Chapter ..................................................................................... 148
7.1.2 What You Need to Know ................................................................................................... 148
7.2 The Wireless General Settings Screen ......................................................................................... 149
7.2.1 No Security ........................................................................................................................... 152
7.2.2 More Secure (WPA(2)-PSK) ................................................................................................ 152
7.3 The Guest/More AP Screen ......................................................................................................... 154
7.3.1 The Edit Guest/More AP Screen ....................................................................................... 154
7.4 The MAC Authentication Screen ................................................................................................ 158
7.4.1 Add/Edit MAC Addresses .................................................................................................. 159
7.5 The WPS Screen ............................................................................................................................ 160
7.6 The WMM Screen .......................................................................................................................... 162
7.7 The Others Screen ........................................................................................................................ 163
7.8 The Channel Status Screen .......................................................... 165
7.9 The MESH Screen ....................................................................166
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Table of Contents
7.10 The WLAN Scheduler Screen ..................................................................................................... 168
7.10.1 Add/Edit Rules ................................................................ 170
7.11 Technical Reference .................................................................................................................. 171
7.11.1 Wireless Network Overview .............................................................................................. 171
7.11.2 Additional Wireless Terms ................................................................................................. 172
7.11.3 Wireless Security Overview ............................................................................................... 172
7.11.4 Signal Problems ................................................................................................................. 174
7.11.5 BSS ....................................................................................................................................... 175
7.11.6 MBSSID ................................................................................................................................ 175
7.11.7 Preamble Type .................................................................................................................. 176
7.11.8 WiFi Protected Setup (WPS) ............................................................................................. 176
Chapter 8
Home Networking............................................................................................................................183
8.1 Home Networking Overview ....................................................................................................... 183
8.1.1 What You Can Do in this Chapter ..................................................................................... 183
8.1.2 What You Need To Know ................................................................................................... 184
8.1.3 Before You Begin ................................................................................................................. 185
8.2 The LAN Setup Screen .................................................................................................................. 185
8.3 The LAN Static DHCP Screen ....................................................................................................... 189
8.4 The UPnP Screen ........................................................................................................................... 191
8.4.1 Turning On UPnP in Windows 7 Example .......................................................................... 192
8.4.2 Turning on UPnP in Windows 10 Example ......................................................................... 194
8.5 The LAN Additional Subnet Screen ............................................................................................. 196
8.6 The STB Vendor ID Screen ............................................................................................................ 198
8.7 The Wake on LAN Screen ............................................................................................................ 198
8.8 The TFTP Server Name Screen ..................................................................................................... 199
8.9 Technical Reference .................................................................................................................... 200
8.9.1 LANs, WANs and the Zyxel Device .................................................................................... 200
8.9.2 DHCP Setup ......................................................................................................................... 200
8.9.3 DNS Server Addresses ......................................................................................................... 201
8.9.4 LAN TCP/IP ........................................................................................................................... 201
Chapter 9
Routing..............................................................................................................................................203
9.1 Overview ....................................................................................................................................... 203
9.2 The Routing Screen ...................................................................................................................... 203
9.2.1 Add/Edit Static Route ......................................................................................................... 204
9.3 The DNS Route Screen ................................................................................................................. 206
9.3.1 The DNS Route Add Screen ............................................................................................... 206
9.4 The Policy Route Screen .............................................................................................................. 207
9.4.1 Add/Edit Policy Route ........................................................................................................ 208
9.5 The RIP Screen ............................................................................................................................... 209
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Table of Contents
Chapter 10
Quality of Service (QoS) ........................................ ..........................................................................211
10.1 QoS Overview ............................................................................................................................. 211
10.1.1 What You Can Do in this Chapter ................................................................................... 211
10.2 What You Need to Know ........................................................................................................... 212
10.3 The Quality of Service General Screen .................................................................................... 213
10.4 The Queue Setup Screen ........................................................................................................... 215
10.4.1 Adding a QoS Queue ....................................................................................................... 217
10.5 The QoS Classification Setup Screen ........................................................................................ 218
10.5.1 Add/Edit QoS Class ........................................................................................................... 219
10.6 The QoS Shaper Setup Screen .................................................................................................. 223
10.6.1 Add/Edit a QoS Shaper .................................................................................................... 224
10.7 The QoS Policer Setup Screen ................................................................................................... 224
10.7.1 Add/Edit a QoS Policer .................................................................................................... 225
10.8 Technical Reference .................................................................................................................. 226
Chapter 11
Network Address Translation (NAT)................................................................................................ 231
11.1 NAT Overview ............................................................................................................................. 231
11.1.1 What You Can Do in this Chapter ................................................................................... 231
11.1.2 What You Need To Know ................................................................................................. 231
11.2 The Port Forwarding Screen ...................................................................................................... 232
11.2.1 Add/Edit Port Forwarding ................................................................................................ 234
11.3 The Port Triggering Screen ......................................................................................................... 236
11.3.1 Add/Edit Port Triggering Rule ...........................................................................................238
11.4 The DMZ Screen .......................................................................................................................... 239
11.5 The ALG Screen .......................................................................................................................... 240
11.6 The Address Mapping Screen ................................................................................................... 241
11.6.1 Add/Edit Address Mapping Rule ..................................................................................... 242
11.7 The Sessions Screen .................................................................................................................... 243
11.8 Technical Reference .................................................................................................................. 244
11.8.1 NAT Definitions ................................................................................................................... 244
11.8.2 What NAT Does ................................................................................................................. 245
11.8.3 How NAT Works .................................................................................................................. 246
11.8.4 NAT Application ................................................................................................................ 246
Chapter 12
Dynamic DNS Setup.........................................................................................................................249
12.1 DNS Overview ............................................................................................................................. 249
12.1.1 What You Can Do in this Chapter ................................................................................... 249
12.1.2 What You Need To Know ................................................................................................. 249
12.2 The DNS Entry Screen ................................................................................................................. 250
12.2.1 Add/Edit DNS Entry ........................................................................................................... 250
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Table of Contents
12.3 The Dynamic DNS Screen .......................................................................................................... 251
Chapter 13
IGMP/MLD.........................................................................................................................................253
13.1 IGMP/MLD Overview .................................................................................................................. 253
13.1.1 What You Need To Know ................................................................................................. 253
13.2 The IGMP/MLD Screen ............................................................................................................... 253
Chapter 14
Vlan Group.......................................................................................................................................256
14.1 Overview ..................................................................................................................................... 256
14.1.1 What You Can Do in this Chapter ................................................................................... 256
14.2 The Vlan Group Screen .............................................................................................................. 256
14.2.1 Add/Edit a VLAN Group ...................................................................................................257
Chapter 15
Interface Grouping..........................................................................................................................258
15.1 Interface Grouping Overview ................................................................................................... 258
15.1.1 What You Can Do in this Chapter ................................................................................... 258
15.2 The Interface Grouping Screen ................................................................................................ 258
15.2.1 Interface Group Configuration ....................................................................................... 260
15.2.2 Interface Grouping Criteria .............................................................................................261
Chapter 16
USB Service........................................... ... .... .... ............................................ ... ..................................263
16.1 USB Service Overview ............................................................................................................... 263
16.1.1 What You Can Do in this Chapter ................................................................................... 263
16.1.2 What You Need To Know ................................................................................................. 263
16.1.3 Before You Begin ............................................................................................................... 264
16.2 The File Sharing Screen .............................................................................................................. 264
16.2.1 The Add New Share Screen ............................................................................................. 266
16.2.2 The Add New User Screen ............................................................................................... 267
16.3 The Media Server Screen .......................................................................................................... 267
Chapter 17
Home Connectivity..........................................................................................................................269
17.1 Home Connectivity Overview .................................................................................................. 269
17.2 The Home Connectivity Screen ................................................................................................ 269
Chapter 18
Firewall..............................................................................................................................................271
18.1 Firewall Overview ........................................................................................................................ 271
18.1.1 What You Can Do in this Chapter ................................................................................... 271
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Table of Contents
18.1.2 What You Need to Know ................................................................................................. 272
18.2 The Firewall Screen ..................................................................................................................... 272
18.3 The Protocol Screen ................................................................................................................... 273
18.3.1 Add New/Edit Protocol Entry ........................................................................................... 274
18.4 The Access Control Screen ....................................................................................................... 275
18.4.1 Add/Edit an ACL Rule ....................................................................................................... 276
18.5 The DoS Screen ........................................................................................................................... 278
Chapter 19
MAC Filter .........................................................................................................................................280
19.1 MAC Filter Overview ................................................................................................................... 280
19.2 The MAC Filter Screen ................................................................................................................ 280
Chapter 20
Parental Control...............................................................................................................................282
20.1 Parental Control Overview ........................................................................................................ 282
20.2 The Parental Control Screen ..................................................................................................... 282
20.2.1 Add/Edit a Parental Control Profile ................................................................................ 283
Chapter 21
Scheduler Rule .................................................................................................................................288
21.1 Scheduler Rule Overview .......................................................................................................... 288
21.2 The Scheduler Rule Screen ........................................................................................................ 288
21.2.1 Add/Edit a Schedule Rule ................................................................................................288
Chapter 22
Certificates .......................................................................................................................................290
22.1 Certificates Overview ................................................................................................................ 290
22.1.1 What You Can Do in this Chapter ................................................................................... 290
22.2 What You Need to Know ........................................................................................................... 290
22.3 The Local Certificates Screen ................................................................................................... 290
22.3.1 Create Certificate Request ............................................................................................. 291
22.3.2 View Certificate Request ................................................................................................. 292
22.4 The Trusted CA Screen ............................................................................................................... 293
22.4.1 View Trusted CA Certificate ............................................................................................ 294
22.4.2 Import Trusted CA Certificate .......................................................................................... 295
Chapter 23
Voice.................................................................................................................................................297
23.1 Voice Overview .......................................................................................................................... 297
23.1.1 What You Can Do in this Chapter ................................................................................... 297
23.1.2 What You Need to Know About VoIP ............................................................................. 297
23.2 Before You Begin ........................................................................................................................ 298
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Table of Contents
23.3 The SIP Account Screen ............................................................................................................. 298
23.3.1 The SIP Account Add/Edit Screen ................................................................................... 299
23.4 The SIP Service Provider Screen ................................................................................................ 303
23.4.1 The SIP Service Provider Add/Edit Screen ...................................................................... 304
23.5 The Phone Device Screen ......................................................................................................... 308
23.5.1 The Phone Device Edit Screen ........................................................................................ 309
23.6 The Phone Region Screen ......................................................................................................... 310
23.7 The Call Rule Screen .................................................................................................................. 311
23.8 The Call History Screen ............................................................................................................... 312
23.9 The Call Summary Screen .......................................................................................................... 313
23.10 Technical Reference ................................................................................................................ 314
23.10.1 Quality of Service (QoS) ................................................................................................. 322
23.10.2 Phone Services Overview ............................................................................................... 322
Chapter 24
Log ..................................... ................................................ ...............................................................327
24.1 Log Overview .............................................................................................................................. 327
24.1.1 What You Can Do in this Chapter ................................................................................... 327
24.1.2 What You Need To Know ................................................................................................. 327
24.2 The System Log Screen .............................................................................................................. 328
24.3 The Security Log Screen ............................................................................................................. 328
Chapter 25
Traffic Status .....................................................................................................................................330
25.1 Traffic Status Overview ............................................................................................................... 330
25.1.1 What You Can Do in this Chapter ................................................................................... 330
25.2 The WAN Status Screen .............................................................................................................. 330
25.3 The LAN Status Screen ............................................................................................................... 331
25.4 The NAT Status Screen .............................................................. 332
Chapter 26
VoIP Status........................................................................................................................................334
26.1 VoIP Status Overview ................................................................................................................. 334
Chapter 27
ARP Table..........................................................................................................................................337
27.1 ARP Table Overview ................................................................................................................... 337
27.1.1 How ARP Works .................................................................................................................. 337
27.2 ARP Table Screen ....................................................................................................................... 338
Chapter 28
Routing Table....................................................................................................................................339
28.1 Routing Table Overview ............................................................................................................ 339
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Table of Contents
28.2 The Routing Table Screen .......................................................................................................... 339
Chapter 29
Multicast Status ...............................................................................................................................341
29.1 Multicast Status Overview ......................................................................................................... 341
29.2 The IGMP Status Screen ............................................................................................................. 341
29.3 The MLD Status Screen ............................................................................................................... 342
Chapter 30
xDSL Statistics ....................................... ... .... .... ............................................ ... ..................................343
30.1 xDSL Statistics Overview ............................................................................................................. 343
Chapter 31
WLAN Station Status .........................................................................................................................346
31.1 WLAN Station Status Overview .................................................................................................. 346
Chapter 32
Cellular Statistics .............................................................................................................................348
32.1 Cellular Statistics Overview ....................................................................................................... 348
32.2 The Cellular Statistics Screen ..................................................................................................... 348
Chapter 33
System...............................................................................................................................................350
33.1 System Overview ........................................................................................................................ 350
33.2 The System Screen ...................................................................................................................... 350
Chapter 34
User Account.............................................................. ... .... ............................................ ...................351
34.1 User Account Overview ............................................................................................................. 351
34.2 The User Account Screen .......................................................................................................... 351
34.2.1 The User Account Add/Edit Screen ................................................................................ 352
Chapter 35
Remote Management.....................................................................................................................354
35.1 Remote Management Overview ............................................................................................. 354
35.2 The MGMT Services Screen ....................................................................................................... 354
35.3 The Trust Domain Screen ............................................................................................................ 355
35.4 The Add Trust Domain Screen ................................................................................................... 356
Chapter 36
SNMP .................................................................................................................................................357
36.1 SNMP Overview .......................................................................................................................... 357
36.2 The SNMP Screen ........................................................................................................................ 358
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Table of Contents
Chapter 37
Time Settings.....................................................................................................................................360
37.1 Time Settings Overview .............................................................................................................. 360
37.2 The Time Screen .......................................................................................................................... 360
Chapter 38
Email Notification.............................................................................................................................363
38.1 Email Notification Overview ...................................................................................................... 363
38.2 The Email Notification Screen ................................................................................................... 363
38.2.1 Email Notification Edit ....................................................................................................... 364
Chapter 39
Log Setting ................................ ... .... .... ............................................ ... .............................................365
39.1 Logs Setting Overview ................................................................................................................ 365
39.2 The Log Settings Screen ............................................................................................................. 365
39.2.1 Example Email Log ............................................................................................................ 367
Chapter 40
Firmware Upgrade........................................................................... ... .... .........................................369
40.1 Firmware Upgrade Overview .................................................................................................... 369
40.2 The Firmware Screen .................................................................................................................. 369
Chapter 41
Backup Restore................................................................................................................................372
41.1 Backup Restore Overview ......................................................................................................... 372
41.2 The Backup Restore Screen ...................................................................................................... 372
41.3 The Reboot Screen ..................................................................................................................... 374
Chapter 42
Diagnostic.........................................................................................................................................375
42.1 Diagnostic Overview .................................................................................................................. 375
42.1.1 What You Can Do in this Chapter ................................................................................... 375
42.2 What You Need to Know ........................................................................................................... 375
42.3 Ping & TraceRoute & NsLookup ................................................................................................ 376
42.4 The 802.1ag (CFM) Screen ........................................................................................................ 377
42.5 The 802.3ah (OAM) Screen ....................................................................................................... 378
42.6 The OAM Ping Screen ................................................................................................................ 379
Chapter 43
Troubleshooting................................................................................................................................381
43.1 Power, Hardware Connections, and LEDs ............................................................................... 381
43.2 Zyxel Device Access and Login ................................................................................................ 382
43.3 Internet Access ........................................................................................................................... 383
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Table of Contents
43.4 Wireless Internet Access ............................................................................................................. 385
43.5 USB Device Connection ............................................................................................................ 386
43.6 UPnP ............................................................................................................................................. 386
Part III: Appendices......................................................................................388
Appendix A Customer Support ..................................................................................................... 389
Appendix B Wireless LANs............................................................................................................... 395
Appendix C IPv6.............................................................................................................................. 408
Appendix D Services....................................................................................................................... 416
Appendix E Legal Information ....................................................................................................... 420
Index.................................................................................................................................................428
VMG/XMG Series User’s Guide
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PART I
User’s Guide
17
CHAPTER 1
Introducing the Zyxel Device
1.1 Overview
The Zyxel Device is a wireless VDSL router and Gigabit Ethernet gateway.
Zyxel Device refers to these models as outlined below.
• VMG1312-B10D • VMG8623-T50A
• VMG3312-T20A • VMG8823-Bx0B
• VMG3625-T20A • VMG8825-Bx0A
• VMG3625-T50A • VMG8825-BX0B
• VMG3925-B10B • VMG8825-BX0C
• VMG3925-B10C • VMG8825-T50
• XMG3927-B50A • VMG8924-B10D
• VMG3927-Bx0A • VMG1312-T20B
The following table describes the feature differences of the Zyxel Device by model.
Table 1 Zyxel Device Comparison Table
VMG1312-B10D VMG3312-T20A VMG3625-T20A VMG3625-T50A VMG3925-B10B
Gigabit
Ethernet
Ports
Ethernet
WAN
2.4G
WLAN
5G WLAN- - VVV
G.fast-----
VoIP-----
MESH-----
Firmware
Version
Table 2 Zyxel Device Comparison Table
Gigabit
Ethernet
Ports
Ethernet
WAN
Convert the forth
LAN port to work
VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B
- VVVV
VVVV
as a WAN port.
VVVVV
5.13 5.13 5.13 5.50 5.13
VVVVV
VVVVV
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Chapter 1 Introducing the Zyxel Device
Table 2 Zyxel Device Comparison Table
VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B
2.4G
WLAN
5G WLAN V V V V V
G.fast-V---
VoIP - - - V V
MESH - V V - V
Firmware
Version
VVVVV
5.13 5.13 5.13 5.50 5.13
Table 3 Zyxel Device Comparison Table
VMG8825-
BX0A
Gigabit
Ethernet
Ports
Ethernet
WAN
2.4G
WLAN
5G WLAN V V V V V -
G.fast - - - - - -
VoIP V V V V V -
MESH V V V - - -
Firmware
Version
VVVVVV
VVVVV-
VVVVVV
5.13 5.13 5.13 5.50 5.13 5.30
VMG8825-
BX0B
VMG8825-
BX0C
VMG8825-
T50
VMG8924-
B10D
VMG1312-
T20B
1.1.1 Internet Access
Your Zyxel Device provides shared Internet access by connecting the DSL port to the DSL or MODEM jack
on a splitter or your telephone jack. You can have multiple WAN services over one ADSL or VDSL. The
Zyxel Device cannot work in ADSL and VDSL mode at the same time.
Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in
the Zyxel Device. Refer to Section 6.2 on page 123 for the Network Setting > Broadband
screen.
Computers can connect to the Zyxel Device’s LAN ports (or wirelessly).
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Chapter 1 Introducing the Zyxel Device
DSL
DSL
A
A
Figure 1 Zyxel Device’s Internet Access Application
You can also configure IP filtering on the Zyxel Device for secure Internet access. When the IP filter is on,
all incoming traffic from the Internet to your network is blocked by default unless it is initiated from your
network. This means that probes from the outside to your network are not allowed, but you can safely
browse the Internet and download files.
1.1.2 G.fast
You can have gigabit Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter
or your telephone jack for G.fast.
G.FAST is the acronym for Fast Access to Subscriber Terminals, and the letter G stands for the ITU-T G
series of recommendations. G.fast is a technology providing gigabit speeds over traditional copper
twisted-pair wires. G.fast applies Fiber-To-The-distribution point (FTTdp) structure, which reuses the
deployed copper wire for the final meters.
Only use firmware for your Zyxel Device’s specific model. Refer to the
label on the bottom of your Zyxel Device.
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Figure 2 Zyxel Device’s Internet Access Application: G.fast
1.1.3 Ethernet WAN
If you prefer not to use a DSL line and you have another broadband modem or router (such as ADSL)
available, you can use the Ethernet WAN port and then connect it to the broadband modem or router.
This way, you can access the Internet via an Ethernet connection and still use the QoS, Firewall and
parental control functions on the Zyxel Device.
Figure 3 Zyxel Device’s Internet Access Application: Ethernet WAN
Chapter 1 Introducing the Zyxel Device
1.1.4 Triple Play
The ISP may provide “triple play” service to the Zyxel Device. This allows you to take advantage of “triple
play” services such as Voice over IP telephony, and streaming video/audio media all at the same time,
with no noticeable loss in bandwidth.
Figure 4 Triple Play Example
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1.1.5 WAN Priority
The WAN connection priority is as follows:
1 Ethernet WAN
2 G.fast/DSL
3 Cellular WAN (3G/4G)
See Section 1.1.7 on page 22 for more information about Cellular backup.
1.1.6 Wireless Access
The Zyxel Device is a wireless Access Point (AP) for IEEE 802.11b/g/n/a/ac wireless clients, such as
notebook computers, iPads, smartphones, etc. It allows them to connect to the Internet without having
to rely on inconvenient Ethernet cables.
Your Zyxel Device supports WiFi Protected Setup (WPS), which allows you to quickly set up a wireless
network with strong security.
See Section Table 14 on page 44 for more information about how to set up a wireless network with WLAN
and WPS buttons.
Chapter 1 Introducing the Zyxel Device
Figure 5 Wireless Access Example
1.1.7 Zyxel Device’s USB Support
The USB port of the Zyxel Device is used for cellular WAN backup, file-sharing, and media server.
Cellular WAN (3G/4G) Backup
Connect a supported cellular USB dongle with an active SIM card to the USB port. This adds a second
WAN interface and allows the Zyxel Device to wirelessly access the Internet via a cellular network. The
cellular WAN connection is a backup in case the DSL connection fails.
To set up a cellular connection, click Network > Broadband > Cellular Backup.
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Chapter 1 Introducing the Zyxel Device
DSL
DSL
To update the supported cellular USB dongle list, download the latest WWAN package from the Zyxel
website and upload it to the Zyxel Device using the Maintenance > Firmware Upgrade screen.
Figure 6 Internet Access Application: Cellular WAN
File Sharing
Use the built-in USB 3.0 port to share files on a USB memory stick or a USB hard drive (B). Use FTP to access
the files on the USB device.
Figure 7 USB File Sharing Application
Media Server
You can also use the Zyxel Device as a media server. This lets anyone on your network play video, music,
and photos from a USB device (B) connected to the Zyxel Device’s USB port (without having to copy
them to another computer).
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Chapter 1 Introducing the Zyxel Device
DSL
Figure 8 USB Media Server Application
1.1.8 VoIP Features
You can register up to 2 SIP (Session Initiation Protocol) accounts and use the Zyxel Device to make and
receive VoIP telephone calls:
Figure 9 Zyxel Device’s VoIP Features
Calls via a VoIP service provider - the Zyxel Device sends your call to a VoIP service provider’s SIP server
which forwards your calls to either VoIP or PSTN phones.
1.1.9 SFP
The Zyxel Device provides shared Internet access by connecting a Small Form-Factor Pluggable (SFP)
transceiver to the SFP port. In addition, you can connect computers, IPTVs, gaming consoles, and other
Ethernet devices to the Ethernet ports for fiber-speed Internet access.
1.2 Ways to Manage the Zyxel Device
Use any of the following methods to manage the Zyxel Device.
• Web Configurator. This is recommended for management of the Zyxel Device using a (supported)
web browser.
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Chapter 1 Introducing the Zyxel Device
• FTP. Use FTP for firmware upgrades and configuration backup/restore.
1.3 Good Habits for Managing the Zyxel Device
Do the following things regularly to make the Zyxel Device more secure and to manage the Zyxel
Device more effectively.
• Change the password. Use a password that’s not easy to guess and that consists of different types of
characters, such as numbers and letters.
• Write down the password and put it in a safe place.
• Back up the configuration (and make sure you know how to restore it). Restoring an earlier working
configuration may be useful if the device becomes unstable or even crashes. If you forget your
password, you will have to reset the Zyxel Device to its factory default settings. If you backed up an
earlier configuration file, you would not have to totally re-configure the Zyxel Device. You could
simply restore your last configuration.
1.4 Hardware
This section describes the front and rear panels for each model. If your model is not shown here, refer to
the Zyxel Device’s Quick Start Guides to see the product drawings and how to make the hardware
connections.
1.4.1 Front Panels
The LED indicators are located on the front panel.
Figure 10 VMG1312-B10D LED Indicators
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Chapter 1 Introducing the Zyxel Device
Figure 11 VMG3312-T20A Front Panel
Figure 12 VMG3625-T20A Front Panel
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Chapter 1 Introducing the Zyxel Device
Figure 13 VMG3625-T50A Front Panel
Figure 14 VMG3925-B10B Front Panel
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Chapter 1 Introducing the Zyxel Device
Figure 15 VMG3925-B10C Front Panel
Figure 16 VMG3927-Bx0A Front Panel
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Chapter 1 Introducing the Zyxel Device
Figure 17 VMG8623-T50A Front Panel
Figure 18 VMG8823-Bx0B Front Panel
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Chapter 1 Introducing the Zyxel Device
Figure 19 VMG8825-Bx0A Front Panel
Figure 20 VMG8825-Bx0B / VMG8825-Bx0C Front Panel
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