Zyxel XMG3927-B50A, VMG8924-B10D, VMG8825-BX0C, VMG8825-T50, VMG8825-BX0B User Manual

...
4 (1)
Default Login Details
User’s Guide

VMG/XMG Series

DSL Router
Copyright © 2019 Zyxel Communications Corporation
LAN IP Address http://192.168.1.1
Password See the device label
Version 5.13_5.50 Ed 3, 5/2019
VMG/XMG Series User’s Guide
2
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
This is a User’s Guide for a series of products. Not all products support all features. Screenshots and
graphics in this book may differ slightly from what you see due to differences in your product firmware or
your computer operating system. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to connect the Zyxel Device.
•More Information
Go to support.zyxel.com to find other information on the Zyxel Device
.
VMG/XMG Series User’s Guide
3

Document Conventions

Warnings and Notes
These are how warnings and notes are shown in this guide.
Warnings tell you about things that could harm you or your device.
Note: Notes tell you other important information (for example, other things you may need to
configure or helpful tips) or recommendations.
Syntax Conventions
All models in this series may be referred to as the “Zyxel Device” in this guide.
Product labels, screen names, field labels and field choices are all in bold font.
A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting
> Routing > DNS Route means you first click Network Setting in the navigation panel, then the Routing
sub menu and finally the DNS Route tab to get to that screen.
Icons Used in Figures
Figures in this user guide may use the following generic icons. The Zyxel Device icon is not an exact
representation of your device.
Zyxel Device Generic Router Laptop Computer
Switch Firewall Server
Internet User Wireless Device

Contents Overview

VMG/XMG Series User’s Guide
4
Contents Overview
User’s Guide ......................................................................................................................................17
Introducing the Zyxel Device .............................................................................................................. 18
The Web Configurator ......................................................................................................................... 55
Quick Start ............................................................................................................................................. 64
Tutorials .................................................................................................................................................. 70
Technical Reference ......................................................................................................................102
Connection Status Screens ............................................................................................................... 103
Broadband .......................................................................................................................................... 115
Wireless ................................................................................................................................................. 144
Home Networking ............................................................................................................................... 177
Routing ................................................................................................................................................. 196
Quality of Service (QoS) .................................................................................................................... 204
Network Address Translation (NAT) ................................................................................................... 223
Dynamic DNS Setup ........................................................................................................................... 241
IGMP/MLD ........................................................................................................................................... 245
Vlan Group .......................................................................................................................................... 248
Interface Grouping ............................................................................................................................ 250
USB Service .......................................................................................................................................... 255
Home Connectivity ............................................................................................................................ 261
Firewall ................................................................................................................................................. 263
MAC Filter ............................................................................................................................................ 272
Parental Control ................................................................................................................................. 274
Scheduler Rule .................................................................................................................................... 280
Certificates .......................................................................................................................................... 282
Voice .................................................................................................................................................... 289
Log ....................................................................................................................................................... 319
Traffic Status ....................................................................................................................................... 322
VoIP Status ........................................................................................................................................... 326
ARP Table ............................................................................................................................................ 329
Routing Table ...................................................................................................................................... 331
Multicast Status .................................................................................................................................. 333
xDSL Statistics ....................................................................................................................................... 335
WLAN Station Status ........................................................................................................................... 337
Cellular Statistics ................................................................................................................................ 339
System .................................................................................................................................................. 341
User Account ...................................................................................................................................... 342
Remote Management ....................................................................................................................... 345
Contents Overview
VMG/XMG Series User’s Guide
5
SNMP .................................................................................................................................................... 348
Time Settings ........................................................................................................................................ 351
Email Notification ................................................................................................................................ 353
Log Setting .......................................................................................................................................... 355
Firmware Upgrade .............................................................................................................................. 359
Backup Restore ................................................................................................................................... 362
Diagnostic ........................................................................................................................................... 365
Troubleshooting .................................................................................................................................. 371
Appendices ............................................ ........................................................... ..............................378

Table of Contents

VMG/XMG Series User’s Guide
6
Table of Contents
Document Conventions .................................................................. ....................................................3
Contents Overview .............................................................................................................................4
Table of Contents.................................................................................................................................6
Part I: User’s Guide.......................................................................................... 17
Chapter 1
Introducing the Zyxel Device ........................... .... .... ... ............................................. ... .....................18
1.1 Overview ......................................................................................................................................... 18
1.1.1 Internet Access ...................................................................................................................... 19
1.1.2 G.fast ...................................................................................................................................... 20
1.1.3 Ethernet WAN ........................................................................................................................ 21
1.1.4 Triple Play ............................................................................................................................... 21
1.1.5 WAN Priority ........................................................................................................................... 22
1.1.6 Wireless Access ...................................................................................................................... 22
1.1.7 Zyxel Device’s USB Support .................................................................................................. 22
1.1.8 VoIP Features ......................................................................................................................... 24
1.1.9 SFP ........................................................................................................................................... 24
1.2 Ways to Manage the Zyxel Device .............................................................................................. 24
1.3 Good Habits for Managing the Zyxel Device ............................................................................. 25
1.4 Hardware ......................................................................................................................................... 25
1.4.1 Front Panels ............................................................................................................................ 25
1.4.2 LEDs (Lights) ........................................................................................................................... 33
1.4.3 Rear Panels ............................................................................................................................ 45
1.4.4 Using the WLAN and WPS Buttons ....................................................................................... 52
1.4.5 The RESET Button .................................................................................................................... 53
Chapter 2
The Web Configurator........................................................................................................................55
2.1 Overview ......................................................................................................................................... 55
2.1.1 Accessing the Web Configurator ....................................................................................... 55
2.2 Web Configurator Layout .............................................................................................................. 57
2.2.1 Settings Icon .......................................................................................................................... 57
2.2.2 Widget Icon ........................................................................................................................... 63
Chapter 3
Quick Start..........................................................................................................................................64
Table of Contents
VMG/XMG Series User’s Guide
7
3.1 Overview ......................................................................................................................................... 64
3.2 Quick Start Setup ............................................................................................................................ 64
3.3 Time Zone ........................................................................................................................................ 64
3.4 Internet ............................................................................................................................................. 65
3.4.1 Internet Status ........................................................................................................................ 65
3.4.2 Successful Internet Connection .......................................................................................... 66
3.4.3 Unsuccessful Internet Connection ...................................................................................... 66
3.4.4 Incorrect Internet Information ............................................................................................. 67
3.4.5 Encapsulation ........................................................................................................................ 67
3.4.6 Internet Information Input .................................................................................................... 68
3.5 Quick Start Setup-Wireless ............................................................................................................. 68
3.6 Quick Start Setup-Finish .................................................................................................................. 69
Chapter 4
Tutorials...............................................................................................................................................70
4.1 Overview ......................................................................................................................................... 70
4.2 Setting Up an ADSL PPPoE Connection ....................................................................................... 70
4.3 Setting Up a Secure Wireless Network .......................................................................................... 73
4.3.1 Configuring the Wireless Network Settings ......................................................................... 73
4.3.2 Using WPS ............................................................................................................................... 76
4.3.3 Without WPS ........................................................................................................................... 80
4.4 Setting Up Multiple Wireless Groups ............................................................................................. 81
4.5 Using the File Sharing Feature ....................................................................................................... 85
4.5.1 Set Up File Sharing ................................................................................................................. 85
4.5.2 Access Your Shared Files From a Computer ...................................................................... 87
4.6 Using the Media Server Feature .................................................................................................... 87
4.6.1 Configuring the Zyxel Device .............................................................................................. 88
4.6.2 Using Windows Media Player ...............................................................................................88
4.6.3 Using a Digital Media Adapter ............................................................................................91
4.7 Configuring Static Route for Routing to Another Network ........................................................ 92
4.8 Configuring QoS Queue and Class Setup ................................................................................... 95
4.9 Access the Zyxel Device Using DDNS ........................................................................................... 98
4.9.1 Registering a DDNS Account on www.dyndns.org ........................................................... 98
4.9.2 Configuring DDNS on Your Zyxel Device ............................................................................ 99
4.9.3 Testing the DDNS Setting ...................................................................................................... 99
4.10 Configuring the MAC Address Filter ......................................................................................... 100
4.11 Access Your Shared Files From a Computer ........................................................................... 101
Part II: Technical Reference.........................................................................102
Chapter 5
Connection Status Screens.............................................................................................................103
Table of Contents
VMG/XMG Series User’s Guide
8
5.1 The Connection Status Screen .................................................................................................... 103
5.2 The Connectivity Screen .............................................................................................................. 103
5.2.1 Icon and Device Name .....................................................................................................104
5.3 The System Info Screen ................................................................................................................ 104
5.4 The WiFi Settings Screen ............................................................................................................... 106
5.5 The Guest WiFi Settings Screen ................................................................................................... 108
5.6 The LAN Screen ............................................................................................................................. 110
5.7 The Parental Control Screen ....................................................................................................... 111
5.7.1 Create a Parental Control Profile ...................................................................................... 113
5.7.2 Define a Schedule .............................................................................................................. 113
Chapter 6
Broadband........................................................................................................................................115
6.1 Overview ....................................................................................................................................... 115
6.1.1 What You Can Do in this Chapter ..................................................................................... 115
6.1.2 What You Need to Know ................................................................................................... 116
6.1.3 Before You Begin ................................................................................................................. 119
6.2 The Broadband Screen ................................................................................................................ 119
6.2.1 Add/Edit Internet Connection ........................................................................................... 120
6.3 The Cellular Backup Screen ........................................................................................................ 128
6.4 The Broadband Advanced Screen ............................................................................................ 134
6.5 Ethernet WAN ................................................................................................................................ 137
6.6 Technical Reference .................................................................................................................... 138
Chapter 7
Wireless.............................................................................................................................................144
7.1 Wireless Overview ......................................................................................................................... 144
7.1.1 What You Can Do in this Chapter ..................................................................................... 144
7.1.2 What You Need to Know ................................................................................................... 144
7.2 The Wireless General Settings Screen ......................................................................................... 145
7.2.1 No Security ........................................................................................................................... 147
7.2.2 More Secure (WPA(2)-PSK) ................................................................................................ 148
7.3 The Guest/More AP Screen ......................................................................................................... 149
7.3.1 The Edit Guest/More AP Screen ....................................................................................... 150
7.4 The MAC Authentication Screen ................................................................................................ 153
7.4.1 Add/Edit MAC Addresses .................................................................................................. 154
7.5 The WPS Screen ............................................................................................................................ 155
7.6 The WMM Screen .......................................................................................................................... 156
7.7 The Others Screen ........................................................................................................................ 157
7.8 The Channel Status Screen .......................................................... 160
7.9 The MESH Screen ....................................................................160
7.10 The WLAN Scheduler Screen ..................................................................................................... 162
7.10.1 Add/Edit Rules ................................................................ 164
Table of Contents
VMG/XMG Series User’s Guide
9
7.11 Technical Reference .................................................................................................................. 165
7.11.1 Wireless Network Overview .............................................................................................. 165
7.11.2 Additional Wireless Terms ................................................................................................. 166
7.11.3 Wireless Security Overview ............................................................................................... 166
7.11.4 Signal Problems ................................................................................................................. 169
7.11.5 BSS ....................................................................................................................................... 169
7.11.6 MBSSID ................................................................................................................................ 169
7.11.7 Preamble Type .................................................................................................................. 170
7.11.8 WiFi Protected Setup (WPS) ............................................................................................. 170
Chapter 8
Home Networking............................................................................................................................177
8.1 Home Networking Overview ....................................................................................................... 177
8.1.1 What You Can Do in this Chapter ..................................................................................... 177
8.1.2 What You Need To Know ................................................................................................... 178
8.1.3 Before You Begin ................................................................................................................. 179
8.2 The LAN Setup Screen .................................................................................................................. 179
8.3 The LAN Static DHCP Screen ....................................................................................................... 183
8.4 The UPnP Screen ........................................................................................................................... 185
8.4.1 Turning On UPnP in Windows 7 Example .......................................................................... 186
8.4.2 Turning on UPnP in Windows 10 Example ......................................................................... 187
8.5 The LAN Additional Subnet Screen ............................................................................................. 190
8.6 The STB Vendor ID Screen ............................................................................................................ 191
8.7 The Wake on LAN Screen ............................................................................................................ 192
8.8 The TFTP Server Name Screen ..................................................................................................... 192
8.9 Technical Reference .................................................................................................................... 193
8.9.1 LANs, WANs and the Zyxel Device .................................................................................... 193
8.9.2 DHCP Setup ......................................................................................................................... 193
8.9.3 DNS Server Addresses ......................................................................................................... 194
8.9.4 LAN TCP/IP ........................................................................................................................... 194
Chapter 9
Routing..............................................................................................................................................196
9.1 Overview ....................................................................................................................................... 196
9.2 The Routing Screen ...................................................................................................................... 196
9.2.1 Add/Edit Static Route ......................................................................................................... 197
9.3 The DNS Route Screen ................................................................................................................. 199
9.3.1 The DNS Route Add Screen ............................................................................................... 199
9.4 The Policy Route Screen .............................................................................................................. 200
9.4.1 Add/Edit Policy Route ........................................................................................................ 201
9.5 The RIP Screen ............................................................................................................................... 202
Chapter 10
Quality of Service (QoS) ........................................ ..........................................................................204
Table of Contents
VMG/XMG Series User’s Guide
10
10.1 QoS Overview ............................................................................................................................. 204
10.1.1 What You Can Do in this Chapter ................................................................................... 204
10.2 What You Need to Know ........................................................................................................... 205
10.3 The Quality of Service General Screen .................................................................................... 206
10.4 The Queue Setup Screen ........................................................................................................... 208
10.4.1 Adding a QoS Queue ....................................................................................................... 209
10.5 The QoS Classification Setup Screen ........................................................................................ 210
10.5.1 Add/Edit QoS Class ........................................................................................................... 211
10.6 The QoS Shaper Setup Screen .................................................................................................. 215
10.6.1 Add/Edit a QoS Shaper .................................................................................................... 216
10.7 The QoS Policer Setup Screen ................................................................................................... 216
10.7.1 Add/Edit a QoS Policer .................................................................................................... 217
10.8 Technical Reference .................................................................................................................. 218
Chapter 11
Network Address Translation (NAT)................................................................................................ 223
11.1 NAT Overview ............................................................................................................................. 223
11.1.1 What You Can Do in this Chapter ................................................................................... 223
11.1.2 What You Need To Know ................................................................................................. 223
11.2 The Port Forwarding Screen ...................................................................................................... 224
11.2.1 Add/Edit Port Forwarding ................................................................................................ 226
11.3 The Port Triggering Screen ......................................................................................................... 228
11.3.1 Add/Edit Port Triggering Rule ...........................................................................................230
11.4 The DMZ Screen .......................................................................................................................... 231
11.5 The ALG Screen .......................................................................................................................... 232
11.6 The Address Mapping Screen ................................................................................................... 233
11.6.1 Add/Edit Address Mapping Rule ..................................................................................... 234
11.7 The NAT Sessions Screen ............................................................................................................ 235
11.8 Technical Reference .................................................................................................................. 236
11.8.1 NAT Definitions ................................................................................................................... 236
11.8.2 What NAT Does ................................................................................................................. 237
11.8.3 How NAT Works .................................................................................................................. 238
11.8.4 NAT Application ................................................................................................................ 238
Chapter 12
Dynamic DNS Setup.........................................................................................................................241
12.1 DNS Overview ............................................................................................................................. 241
12.1.1 What You Can Do in this Chapter ................................................................................... 241
12.1.2 What You Need To Know ................................................................................................. 241
12.2 The DNS Entry Screen ................................................................................................................. 242
12.2.1 Add/Edit DNS Entry ........................................................................................................... 242
12.3 The Dynamic DNS Screen .......................................................................................................... 243
Table of Contents
VMG/XMG Series User’s Guide
11
Chapter 13
IGMP/MLD.........................................................................................................................................245
13.1 IGMP/MLD Overview .................................................................................................................. 245
13.1.1 What You Need To Know ................................................................................................. 245
13.2 The IGMP/MLD Screen ............................................................................................................... 245
Chapter 14
Vlan Group.......................................................................................................................................248
14.1 Overview ..................................................................................................................................... 248
14.1.1 What You Can Do in this Chapter ................................................................................... 248
14.2 The Vlan Group Screen .............................................................................................................. 248
14.2.1 Add/Edit a VLAN Group ...................................................................................................249
Chapter 15
Interface Grouping..........................................................................................................................250
15.1 Interface Grouping Overview ................................................................................................... 250
15.1.1 What You Can Do in this Chapter ................................................................................... 250
15.2 The Interface Grouping Screen ................................................................................................ 250
15.2.1 Interface Group Configuration ....................................................................................... 252
15.2.2 Interface Grouping Criteria .............................................................................................253
Chapter 16
USB Service........................................... ... .... .... ............................................ ... ..................................255
16.1 USB Service Overview ............................................................................................................... 255
16.1.1 What You Can Do in this Chapter ................................................................................... 255
16.1.2 What You Need To Know ................................................................................................. 255
16.1.3 Before You Begin ............................................................................................................... 256
16.2 The File Sharing Screen .............................................................................................................. 256
16.2.1 The Add New Share Screen ............................................................................................. 258
16.2.2 The Add New User Screen ............................................................................................... 259
16.3 The Media Server Screen .......................................................................................................... 259
Chapter 17
Home Connectivity..........................................................................................................................261
17.1 Home Connectivity Overview .................................................................................................. 261
17.2 The Home Connectivity Screen ................................................................................................ 261
Chapter 18
Firewall..............................................................................................................................................263
18.1 Firewall Overview ........................................................................................................................ 263
18.1.1 What You Can Do in this Chapter ................................................................................... 263
18.1.2 What You Need to Know ................................................................................................. 264
18.2 The Firewall Screen ..................................................................................................................... 264
Table of Contents
VMG/XMG Series User’s Guide
12
18.3 The Protocol Screen ................................................................................................................... 265
18.3.1 Add New/Edit Protocol Entry ........................................................................................... 266
18.4 The Access Control Screen ....................................................................................................... 267
18.4.1 Add/Edit an ACL Rule ....................................................................................................... 268
18.5 The DoS Screen ........................................................................................................................... 270
Chapter 19
MAC Filter .........................................................................................................................................272
19.1 MAC Filter Overview ................................................................................................................... 272
19.2 The MAC Filter Screen ................................................................................................................ 272
Chapter 20
Parental Control...............................................................................................................................274
20.1 Parental Control Overview ........................................................................................................ 274
20.2 The Parental Control Screen ..................................................................................................... 274
20.2.1 Add/Edit a Parental Control Profile ................................................................................ 275
Chapter 21
Scheduler Rule .................................................................................................................................280
21.1 Scheduler Rule Overview .......................................................................................................... 280
21.2 The Scheduler Rule Screen ........................................................................................................ 280
21.2.1 Add/Edit a Schedule Rule ................................................................................................280
Chapter 22
Certificates .......................................................................................................................................282
22.1 Certificates Overview ................................................................................................................ 282
22.1.1 What You Can Do in this Chapter ................................................................................... 282
22.2 What You Need to Know ........................................................................................................... 282
22.3 The Local Certificates Screen ................................................................................................... 282
22.3.1 Create Certificate Request ............................................................................................. 283
22.3.2 View Certificate Request ................................................................................................. 284
22.4 The Trusted CA Screen ............................................................................................................... 285
22.4.1 View Trusted CA Certificate ............................................................................................ 286
22.4.2 Import Trusted CA Certificate .......................................................................................... 287
Chapter 23
Voice.................................................................................................................................................289
23.1 Voice Overview .......................................................................................................................... 289
23.1.1 What You Can Do in this Chapter ................................................................................... 289
23.1.2 What You Need to Know About VoIP ............................................................................. 289
23.2 Before You Begin ........................................................................................................................ 290
23.3 The SIP Account Screen ............................................................................................................. 290
23.3.1 The SIP Account Add/Edit Screen ................................................................................... 291
Table of Contents
VMG/XMG Series User’s Guide
13
23.4 The SIP Service Provider Screen ................................................................................................ 295
23.4.1 The SIP Service Provider Add/Edit Screen ...................................................................... 296
23.5 The Phone Device Screen ......................................................................................................... 300
23.5.1 The Phone Device Edit Screen ........................................................................................ 301
23.6 The Phone Region Screen ......................................................................................................... 302
23.7 The Call Rule Screen .................................................................................................................. 303
23.8 The Call History Screen ............................................................................................................... 304
23.9 The Call Summary Screen .......................................................................................................... 305
23.10 Technical Reference ................................................................................................................ 306
23.10.1 Quality of Service (QoS) ................................................................................................. 314
23.10.2 Phone Services Overview ............................................................................................... 314
Chapter 24
Log ..................................... ................................................ ...............................................................319
24.1 Log Overview .............................................................................................................................. 319
24.1.1 What You Can Do in this Chapter ................................................................................... 319
24.1.2 What You Need To Know ................................................................................................. 319
24.2 The System Log Screen .............................................................................................................. 320
24.3 The Security Log Screen ............................................................................................................. 320
Chapter 25
Traffic Status .....................................................................................................................................322
25.1 Traffic Status Overview ............................................................................................................... 322
25.1.1 What You Can Do in this Chapter ................................................................................... 322
25.2 The WAN Status Screen .............................................................................................................. 322
25.3 The LAN Status Screen ............................................................................................................... 323
25.4 The NAT Status Screen .............................................................. 324
Chapter 26
VoIP Status........................................................................................................................................326
26.1 VoIP Status Overview ................................................................................................................. 326
Chapter 27
ARP Table..........................................................................................................................................329
27.1 ARP Table Overview ................................................................................................................... 329
27.1.1 How ARP Works .................................................................................................................. 329
27.2 ARP Table Screen ....................................................................................................................... 330
Chapter 28
Routing Table....................................................................................................................................331
28.1 Routing Table Overview ............................................................................................................ 331
28.2 The Routing Table Screen .......................................................................................................... 331
Table of Contents
VMG/XMG Series User’s Guide
14
Chapter 29
Multicast Status ...............................................................................................................................333
29.1 Multicast Status Overview ......................................................................................................... 333
29.2 The IGMP Status Screen ............................................................................................................. 333
29.3 The MLD Status Screen ............................................................................................................... 334
Chapter 30
xDSL Statistics ....................................... ... .... .... ............................................ ... ..................................335
30.1 xDSL Statistics Overview ............................................................................................................. 335
Chapter 31
WLAN Station Status .........................................................................................................................337
31.1 WLAN Station Status Overview .................................................................................................. 337
Chapter 32
Cellular Statistics .............................................................................................................................339
32.1 Cellular Statistics Overview ....................................................................................................... 339
32.2 The Cellular Statistics Screen ..................................................................................................... 339
Chapter 33
System...............................................................................................................................................341
33.1 System Overview ........................................................................................................................ 341
33.2 The System Screen ...................................................................................................................... 341
Chapter 34
User Account.............................................................. ... .... ............................................ ...................342
34.1 User Account Overview ............................................................................................................. 342
34.2 The User Account Screen .......................................................................................................... 342
34.2.1 The User Account Add/Edit Screen ................................................................................ 343
Chapter 35
Remote Management.....................................................................................................................345
35.1 Remote Management Overview ............................................................................................. 345
35.2 The MGMT Services Screen ....................................................................................................... 345
35.3 The Trust Domain Screen ............................................................................................................ 346
35.4 The Add Trust Domain Screen ................................................................................................... 347
Chapter 36
SNMP .................................................................................................................................................348
36.1 SNMP Overview .......................................................................................................................... 348
36.2 The SNMP Screen ........................................................................................................................ 349
Table of Contents
VMG/XMG Series User’s Guide
15
Chapter 37
Time Settings.....................................................................................................................................351
37.1 Time Settings Overview .............................................................................................................. 351
37.2 The Time Screen .......................................................................................................................... 351
Chapter 38
Email Notification.............................................................................................................................353
38.1 Email Notification Overview ...................................................................................................... 353
38.2 The Email Notification Screen ................................................................................................... 353
38.2.1 Email Notification Edit ....................................................................................................... 354
Chapter 39
Log Setting ................................ ... .... .... ............................................ ... .............................................355
39.1 Logs Setting Overview ................................................................................................................ 355
39.2 The Log Settings Screen ............................................................................................................. 355
39.2.1 Example Email Log ............................................................................................................ 357
Chapter 40
Firmware Upgrade........................................................................... ... .... .........................................359
40.1 Firmware Upgrade Overview .................................................................................................... 359
40.2 The Firmware Screen .................................................................................................................. 359
Chapter 41
Backup Restore................................................................................................................................362
41.1 Backup Restore Overview ......................................................................................................... 362
41.2 The Backup Restore Screen ...................................................................................................... 362
41.3 The Reboot Screen ..................................................................................................................... 364
Chapter 42
Diagnostic.........................................................................................................................................365
42.1 Diagnostic Overview .................................................................................................................. 365
42.1.1 What You Can Do in this Chapter ................................................................................... 365
42.2 What You Need to Know ........................................................................................................... 365
42.3 Ping & TraceRoute & NsLookup ................................................................................................ 366
42.4 The 802.1ag (CFM) Screen ........................................................................................................ 367
42.5 The 802.3ah (OAM) Screen ....................................................................................................... 368
42.6 The OAM Ping Screen ................................................................................................................ 369
Chapter 43
Troubleshooting................................................................................................................................371
43.1 Power, Hardware Connections, and LEDs ............................................................................... 371
43.2 Zyxel Device Access and Login ................................................................................................ 372
43.3 Internet Access ........................................................................................................................... 373
Table of Contents
VMG/XMG Series User’s Guide
16
43.4 Wireless Internet Access ............................................................................................................. 375
43.5 USB Device Connection ............................................................................................................ 376
43.6 UPnP ............................................................................................................................................. 376
Part III: Appendices......................................................................................378
Appendix A Customer Support ..................................................................................................... 379
Appendix B Wireless LANs............................................................................................................... 385
Appendix C IPv6.............................................................................................................................. 398
Appendix D Services....................................................................................................................... 406
Appendix E Legal Information ....................................................................................................... 410
Index.................................................................................................................................................418
17
PART I

User’s Guide

VMG/XMG Series User’s Guide
18
CHAPTER 1

Introducing the Zyxel Device

1.1 Overview

The Zyxel Device is a wireless VDSL router and Gigabit Ethernet gateway.
Zyxel Device refers to these models as outlined below.
The following table describes the feature differences of the Zyxel Device by model.
VMG1312-B10D VMG8623-T50A
VMG3312-T20A VMG8823-Bx0B
VMG3625-T20A VMG8825-Bx0A
VMG3625-T50A VMG8825-BX0B
VMG3925-B10B VMG8825-BX0C
VMG3925-B10C VMG8825-T50
XMG3927-B50A VMG8924-B10D
VMG3927-Bx0A
Table 1 Zyxel Device Comparison Table
VMG1312-B10D VMG3312-T20A VMG3625-T20A VMG3625-T50A VMG3925-B10B
Gigabit
Ethernet
Ports
- VVVV
Ethernet
WAN
Convert the forth
LAN port to work
as a WAN port.
VVVV
2.4G
WLAN
VVVVV
5G WLAN- - VVV
G.fast-----
VoIP-----
MESH-----
Firmware
Version
5.13 5.13 5.13 5.50 5.13
Table 2 Zyxel Device Comparison Table
VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B
Gigabit
Ethernet
Ports
VVVVV
Ethernet
WAN
VVVVV
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
19
1.1.1 Internet Access
Your Zyxel Device provides shared Internet access by connecting the DSL port to the DSL or MODEM jack
on a splitter or your telephone jack. You can have multiple WAN services over one ADSL or VDSL. The
Zyxel Device cannot work in ADSL and VDSL mode at the same time.
Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in
the Zyxel Device. Refer to Section 6.2 on page 119 for the Network Setting > Broadband
screen.
Computers can connect to the Zyxel Device’s LAN ports (or wirelessly).
2.4G
WLAN
VVVVV
5G WLAN V V V V V
G.fast-V---
VoIP - - - V V
MESH - V V - V
Firmware
Version
5.13 5.13 5.13 5.50 5.13
Table 3 Zyxel Device Comparison Table
VMG8825-BX0A VMG8825-BX0B VMG8825-BX0C VMG8825-T50 VMG8924-B10D
Gigabit
Ethernet
Ports
VVVVV
Ethernet
WAN
VVVVV
2.4G
WLAN
VVVVV
5G WLANVVVVV
G.fast - - - - -
VoIPVVVVV
MESHVVV - -
Firmware
Version
5.13 5.13 5.13 5.50 5.13
Table 2 Zyxel Device Comparison Table
VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
20
Figure 1 Zyxel Device’s Internet Access Application
You can also configure IP filtering on the Zyxel Device for secure Internet access. When the IP filter is on,
all incoming traffic from the Internet to your network is blocked by default unless it is initiated from your
network. This means that probes from the outside to your network are not allowed, but you can safely
browse the Internet and download files.
Only use firmware for your Zyxel Device’s specific model. Refer to the
label on the bottom of your Zyxel Device.
1.1.2 G.fast
You can have gigabit Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter
or your telephone jack for G.fast.
G.FAST is the acronym for Fast Access to Subscriber Terminals, and the letter G stands for the ITU-T G
series of recommendations. G.fast is a technology providing gigabit speeds over traditional copper
twisted-pair wires. G.fast applies Fiber-To-The-distribution point (FTTdp) structure, which reuses the
deployed copper wire for the final meters.
DSL
DSL
A
A
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
21
Figure 2 Zyxel Device’s Internet Access Application: G.fast
1.1.3 Ethernet WAN
If you prefer not to use a DSL line and you have another broadband modem or router (such as ADSL)
available, you can use the Ethernet WAN port and then connect it to the broadband modem or router.
This way, you can access the Internet via an Ethernet connection and still use the QoS, Firewall and
parental control functions on the Zyxel Device.
Figure 3 Zyxel Device’s Internet Access Application: Ethernet WAN
1.1.4 Triple Play
The ISP may provide “triple play” service to the Zyxel Device. This allows you to take advantage of “triple
play” services such as Voice over IP telephony, and streaming video/audio media all at the same time,
with no noticeable loss in bandwidth.
Figure 4 Triple Play Example
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
22
1.1.5 WAN Priority
The WAN connection priority is as follows:
1 Ethernet WAN
2 G.fast/DSL
3 Cellular WAN (3G/4G)
See Section 1.1.7 on page 22 for more information about Cellular backup.
1.1.6 Wireless Access
The Zyxel Device is a wireless Access Point (AP) for IEEE 802.11b/g/n/a/ac wireless clients, such as
notebook computers, iPads, smartphones, etc. It allows them to connect to the Internet without having
to rely on inconvenient Ethernet cables.
Your Zyxel Device supports WiFi Protected Setup (WPS), which allows you to quickly set up a wireless
network with strong security.
See Section Table 14 on page 44 for more information about how to set up a wireless network with WLAN
and WPS buttons.
Figure 5 Wireless Access Example
1.1.7 Zyxel Device’s USB Support
The USB port of the Zyxel Device is used for cellular WAN backup, file-sharing, and media server.
Cellular WAN (3G/4G) Backup
Connect a supported cellular USB dongle with an active SIM card to the USB port. This adds a second
WAN interface and allows the Zyxel Device to wirelessly access the Internet via a cellular network. The
cellular WAN connection is a backup in case the DSL connection fails.
To set up a cellular connection, click Network > Broadband > Cellular Backup.
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
23
To update the supported cellular USB dongle list, download the latest WWAN package from the Zyxel
website and upload it to the Zyxel Device using the Maintenance > Firmware Upgrade screen.
Figure 6 Internet Access Application: Cellular WAN
File Sharing
Use the built-in USB 3.0 port to share files on a USB memory stick or a USB hard drive (B). Use FTP to access
the files on the USB device.
Figure 7 USB File Sharing Application
Media Server
You can also use the Zyxel Device as a media server. This lets anyone on your network play video, music,
and photos from a USB device (B) connected to the Zyxel Device’s USB port (without having to copy
them to another computer).
DSL
DSL
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
24
Figure 8 USB Media Server Application
1.1.8 VoIP Features
You can register up to 2 SIP (Session Initiation Protocol) accounts and use the Zyxel Device to make and
receive VoIP telephone calls:
Figure 9 Zyxel Device’s VoIP Features
Calls via a VoIP service provider - the Zyxel Device sends your call to a VoIP service provider’s SIP server
which forwards your calls to either VoIP or PSTN phones.
1.1.9 SFP
The Zyxel Device provides shared Internet access by connecting a Small Form-Factor Pluggable (SFP)
transceiver to the SFP port. In addition, you can connect computers, IPTVs, gaming consoles, and other
Ethernet devices to the Ethernet ports for fiber-speed Internet access.

1.2 Ways to Manage the Zyxel Device

Use any of the following methods to manage the Zyxel Device.
Web Configurator. This is recommended for management of the Zyxel Device using a (supported)
web browser.
DSL
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
25
FTP. Use FTP for firmware upgrades and configuration backup/restore.

1.3 Good Habits for Managing the Zyxel Device

Do the following things regularly to make the Zyxel Device more secure and to manage the Zyxel
Device more effectively.
Change the password. Use a password that’s not easy to guess and that consists of different types of
characters, such as numbers and letters.
Write down the password and put it in a safe place.
Back up the configuration (and make sure you know how to restore it). Restoring an earlier working
configuration may be useful if the device becomes unstable or even crashes. If you forget your
password, you will have to reset the Zyxel Device to its factory default settings. If you backed up an
earlier configuration file, you would not have to totally re-configure the Zyxel Device. You could
simply restore your last configuration.

1.4 Hardware

This section describes the front and rear panels for each model. If your model is not shown here, refer to
the Zyxel Device’s Quick Start Guides to see the product drawings and how to make the hardware
connections.
1.4.1 Front Panels
The LED indicators are located on the front panel.
Figure 10 VMG1312-B10D LED Indicators
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
26
Figure 11 VMG3312-T20A Front Panel
Figure 12 VMG3625-T20A Front Panel
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
27
Figure 13 VMG3625-T50A Front Panel
Figure 14 VMG3925-B10B Front Panel
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
28
Figure 15 VMG3925-B10C Front Panel
Figure 16 VMG3927-Bx0A Front Panel
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
29
Figure 17 VMG8623-T50A Front Panel
Figure 18 VMG8823-Bx0B Front Panel
Chapter 1 Introducing the Zyxel Device
VMG/XMG Series User’s Guide
30
Figure 19 VMG8825-Bx0A Front Panel
Figure 20 VMG8825-Bx0B / VMG8825-Bx0C Front Panel
Loading...
+ 394 hidden pages