
TELSTRA T20
3G MOBILE PHONE
USER MANUAL
Copyright © 2014. All rights reserved.
No part of this publication may be excerpted, reproduced, translated or utilized in any form or
by any means, electronic or mechanical, including photocopying and microfilm, without the
prior written permission of ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to make modifications on
print errors or update specifications without prior notice. Version 1.0 March 2014

LET’S GET THIS SHOW ON THE ROAD
You must be excited about your brand new Telstra T20. You’ll soon be
chatting, texting and sharing photos on the go.
This guide will help you get started as easily and as quickly as possible.
It will also help you get to know your new Telstra T20 and take you
through some of the basics step by step.
So you can get the most out of your phone, set aside some time to
explore and play around to get to know all the features.
Before you get cracking ensure you have an active Telstra Next G® SIM
card.

WHAT’S INSIDE
04 Let’s get started
05 Getting connected
10 Getting to know your mobile phone
18 What the symbols mean
20 Basic Functions
30 Managing your Contacts
32 Messaging
45 Bluetooth
47 Updating your handset software
48 Extra Features
53 Join Me PC and MAC connection suite
55 Troubleshooting, Technical and Warranty
64 Extra bits you should know

LET’S GET STARTED
YOUR PACKAGE CONTAINS THE FOLLOWING
Handset
Charger
USB Cable Battery Headset

GETTING CONNECTED
1. REMOVE THE BACK COVER
• Use the thumb catch on the bottom left corner of the handset to
open the battery cover.

2. REMOVE / INSERT THE BATTERY
• Insert the battery as shown by lining up the gold bit on the battery
with the gold spikes on the handset.
• Press the battery down flush into the case.
• Line the battery cover up and press gently to close the case.
• Press and hold the Red power key to power your device on and off.

3. IINSERT YOUR STANDARD SIZED SIM CARD
• This device supports the Standard sized SIM card only. Do not use a
micro SIM or SIM card adaptor.
• Remove the battery and insert the SIM card with the gold contacts
facing down and the slanted edge on the top right as shown:

4. CHARGING YOUR BATTERY
• Your battery comes partially charged. When you need to charge it:
1. Plug the micro USB cable in to the handset
2. Plug the other end of the cable into the:
• AC adapter and plug the adapter into an electrical outlet
• USB port on your computer
• The plug and socket are shaped so they will only fit together one
way.
• A sound is played when the charger or USB cable is
inserted into the handset.

Only use the AC charger and USB lead supplied.
Insert the charger lead carefully.
Check the plug and socket are aligned correctly.
Do NOT use excessive force which may damage the USB port.
Be careful to avoid tripping on the lead whilst it is plugged in.
Physical damage to the USB port is NOT covered by warranty.
Normal charge time is 3-4 hours.
Do not leave on charge for more than 24hrs.
To maximise battery life limit multimedia functions.
Charge the battery between 0°C~45°C. Charge the battery
promptly when flat.
With poor network conditions (less than 2 bars) battery life is
reduced.
When not using the phone for long periods remove the battery.

GET TO KNOW YOUR MOBILE PHONE
Performs the
function shown on
the display
Dial a number,
answer a call, show
Call History
Access text symbols.
Insert a Pause or Wait command.
Use the Arrow Keys
to navigate & access
shortcuts. OK key to
confirm.
Hold down to
power On or Off.
Press to end a call.
Switch to Meeting Mode
Change text modes

GET TO KNOW YOUR MOBILE PHONE

NAVIGATING THE MENU
The Main Menu is a grid of icons to access key features on the phone.
• From the Home Screen press the centre button to access the Main
Menu.
• Use the Arrow Keys to move up, down, right or left and press the
centre button to select.
• Alternatively press the corresponding number key as shown on the
grid below. Eg Menu > 2 = Contacts List View:
Handy Hint:
Use the left and right soft keys to select the functions at the bottom
of the display. By default the menu structure is a grid. You can
change this by pressing list on the left soft key.

SHORTCUTS
• From the Home screen press the arrow keys to launch the default
shortcuts:
My Place
Spare Spare
Contacts
Handy Tips:
The shortcuts marked Spare can be assigned to your own
preferences.
To change default shortcuts or to set your own shortcuts for the left
and right keys go to: Menu > Settings > Phone > Shortcut keys.

MENU QUICK REFERENCE GUIDE
When navigating through the phone the menus are set out in tabs
across the top of the screen.

MENU QUICK REFERENCE GUIDE

MENU QUICK REFERENCE GUIDE
Handy Hint:
To scroll through the top tabs use right and left arrow keys.

Power Key - Hold down to power your phone on and off.
Press to End a Call.
Press to Exit a menu and return to the idle screen
Call Key - After entering a number press to make the call
Press to access the call logs
Press twice for last number redial.
Press the centre button (OK) to access the Main Menu and confirm menu selections
Clear Key, Delete - Press to remove the last entered text
Back Press to go to the previous screen
Volume Press the up and down navigation keys

3G Signal Strength
GSM Signal Strength
EDGE Signal Strength
Flight mode is active. Network features are turned off.
Battery Level Indicator
New SMS Message
Message Memory is Full
New MMS Message
New E-mail
Data channel is available

Meeting mode (Silent with vibrate enabled)
Roaming, different rates apply, please check with your service provider
High Speed data access
New WAP Push Message
TTY mode for connection to Cellular Teletype Machines (CTM)

BASIC FUNCTIONS
HOW TO SET THE TIME AND DATE
When you first turn on your mobile the time and date is set
automatically from the network.
It takes a few seconds to update when the phone is first switched on.
Handy Hint:
Select Menu > Settings > Phone > Time and Date to change to 12 or 24 hr
format or to switch off automatic update to manually set the time &
date.

HOW TO CHANGE THE RINGTONE
When you first turn on your mobile, the ringtone is set to a default
ringtone, with default settings.
To personalise your ringtone follow these few simple steps:
• Select Menu > Sound profiles
• Use up and down arrow keys to scroll through to the profile you
would like to change
• Press left soft key to Edit the highlighted profile
From here you have the ability to change your default ringtone for this
profile, along with, video call tone, change the default volume, message
tone, keypad sounds.
Example: Voicecall Ringtone > Audios > Ringtone, then select from the
available tones.
Don’t forget to press the centre button to activate the change

HOW TO SET FLIGHT MODE
Flight mode is a feature that allows you to have your phone on but not
have any radio coverage.
Flight mode allows you to access other phone features such as listen to
music or play games that you may have loaded when you are on an
aeroplane.
To activate this feature:
• Select Menu > Settings > Phone > Flight Mode
• Click the centre key to change to on or off
When flight mode is activated the 3G icon will change to an
aeroplane