Zoom X4 User Manual

ADSL Modem

U S E R ’ S M A N U A L

NOTICE

NOTICENOTICE This document contains proprietary information protected by copyright, and

this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer do es not warrant that the hardwar e will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular pur po s e of the software or documentation. The manu facturer reserves the right to make changes to the hardware, software, and documentation without obligat ion to notify an y person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

1 INSTALLATION INSTRUCTIONS ................................... 4

1.1 I

MPORTANT! BEFORE YOU BEGIN ..........................................4

ACKAGE CONTENTS.......................................................... 6

1.2 P

1.3 Q

UICK START INSTRUCTIONS............................................... 6

F YOU NEED HELP...........................................................13

1.4 I

2 ADVANCED SETUP OPTIONS....................................... 14

OW TO USE THE ADVANCED OPTIONS.................................14

2.1 H

2.2 WAN S

2.3 LAN S

2.4 NAT F

2.5 V

2.6 DMZ............................................................................25

2.7 DNS ............................................................................ 28

2.8 ADSL C

ROUTE TABLE .................................................................30

2.9

2.10 M

3 SYSTEM ADMINISTRATION........................................ 34

3.1 M

3.2 M

3.3 P

3.4 R

3.5 U

4 REMOVING THE X4 MODEM........................................ 40

ETTINGS..............................................................15

ETTINGS ...............................................................20

IREWALL...............................................................21

IRTUAL SERVER (PORT FORWARDING).................................22

ONFIGURATION.....................................................29

ISCELLANEOUS ............................................................32

ONITORING SYSTEM STATUS ............................................34

ONITORING ADSL STATUS ..............................................35

ERFORMING SYSTEM ADMINISTRATION TASKS........................37

ESETTING THE UNIT TO ITS DEFAULT SETTINGS.....................38

PDATING THE UNIT’S FIRMWARE........................................39

APPENDIX A: FRONT AND BACK PANEL DATA............... 41

APPENDIX B: ONLINE GAMING AND THE X4................. 43

SING YOUR X4 WITH XBOX® LIVE ...........................................43

U U

SING YOUR X4 WITH PLAYSTATION

2.....................................44

APPENDIX C: CONFIGURING YOUR BROWSER............. 46

APPENDIX D: MACINTOSH AND LINUX USERS:

CONFIGURING TCP/IP SETTINGS................................. 51

APPENDIX E: TROUBLESHOOTING................................ 56

APPENDIX F: REGULATORY INFORMATION.................. 58

Installation Instructions

1.1 Important! Before you Begin

Before installing your X4 ADSL modem, you must have DSL service enabled on your telephone line. To do this, you need to sign up with a DSL service provider. They will arrange to have DSL enabled, and provide you with a User Name and Password (if required) and the Communications Settings necessary to log on to their network.

You will need your User Name and Password to complete the installation, so please make sure you have them at hand.

User Name _________________________

Password _________________________

The following table lists some of DSL broadband communications settings. This table is intended for reference only. Typically you should not need to enter this information; it should be automatically supplied if needed as part of your service provider’s installation procedure.

4 X4 ADSL Modem User’s Manual

Service Provider VPI VCI Encapsulation

Belgium—ADSL Office 8 35 Routed IP over ATM LLCSNAP (RFC

Belgium—Turboline 8 35 PPPoA LLCSNAP (RFC 2364) Denmark—Cybercity, Tiscali 0 35 PPPoA VCMUX (RFC 2364) France (1) 8 35 PPPoA LLCSNAP (RFC 2364) France (2) 8 67

Iceland—Islandssimi 0 35 PPPoA VCMUX (RFC 2364) Iceland—Siminn 8 48 PPPoA VCMUX (RFC 2364) Italy 8 35 PPPoA VCMUX (RFC 2364) Netherlands—MX Stream 8 48 PPPoA VCMUX (RFC 2364) Portugal 0 35 PPPoE LLCSNAP (RFC 2516) Saudi Arabia (1) 0 33 PPPoE LLCSNAP (RFC 2516) Saudi Arabia (2) 0 35 PPPoE LLCSNAP (RFC 2516) Saudi Arabia (3) 0 33

Saudi Arabia (4) 0 33

Saudi Arabia (5) 0 35

Saudi Arabia (6) 0 35 Routed IP over ATM LLCSNAP (RFC

Spain—Albura, Tiscali 1 32 PPPoA VCMUX (RFC 2364) Spain—Colt Telecom, Ola

Internet Spain—EresMas, Retevision 8 35 PPPoA VCMUX (RFC 2364)

Spain—Telefonica (1) 8 32 PPPoE LLCSNAP (RFC 2516) Spain—Telefonica (2),

Terra Spain—Wanadoo (1) 8 35 PPPoA VCMUX (RFC 2364)

Spain—Wanadoo (2) 8 32 PPPoE LLCSNAP (RFC 2516) Spain—Wanadoo (3) 8 32 Routed IP over ATM LLCSNAP (RFC

Sweden—Telia 8 35 Bridged IP over ATM VCMUX (RFC

Sweden—Telenordia 8 35 PPPoE (RFC 2516) Switzerland 8 35 PPPoE LLCSNAP (RFC 2516) UK (1) 0 38 PPPoA VCMUX (RFC 2364) UK (2) 0 38 PPPoE LLCSNAP (RFC 2516) USA 0 35 PPPoE LLCSNAP (RFC 2516) Venezuela—CANTV 0 33

*This information is subject to change. If necessary, check with your provider.

0 35 PPPoA VCMUX (RFC 2364)

8 32 Routed IP over ATM LLCSNAP (RFC

1483)

PPPoA (RFC 2364) or PPPoE (RFC

2516)

Bridged IP over ATM LLCSNAP (RFC

1483) Routed IP over ATM LLCSNAP (RFC

1483) Bridged IP over ATM LLCSNAP (RFC

1483)

Routed IP over ATM LLCSNAP (RFC

1483)

Chapter 1: Installation Instructions 5

1.2 Package Contents

In addition to these installation instructions, your package includes the following items:

• X4 ADSL unit

• Power adapter and power cord

• Straight-through Ethernet cable

• USB cable

• RJ-11 phone cord

• RJ-11-to-wall-jack adapter (certain models only)

• CD-ROM, including installation software

• Warranty and Customer Support information (on CD-ROM)

• Phone filter(s) (certain models only).

If anything is missing or damaged, please contact your supplier.

You Will Also Need

•

A Macintosh, Linux, or Windows 98/98SE/2000/Me/XP computer equipped with a Network Interface Card (NIC) or a Windows 98/98SE/2000/Me/XP computer equipped with a USB port.

•

A telephone wall jack to plug the X4 unit into. The associated phone line must be DSL enabled.

1.3 Quick Start Instructions

Your computer should be on. Windows users: You can connect your X4 unit to your computer’s

Ethernet or USB port. Macintosh and Linux users: You must select the Ethernet option. Depending on your operating system and preference, follow the appropriate instructions below.

Note:

6 X4 ADSL Modem User’s Manual

Windows users have the option of using both the X4’s Ethernet jack and its USB jack. By connecting two computers individually to your X4 unit—one using the Ethernet jack and the other using the USB jack—it is possible to share Internet access.

To Connect via the Ethernet Option

Macintosh and Linux Users:

1111

You do not need to run the CD-ROM software. Skip to Step 2 below.

Windows 98/98SE, Me, 2000, and XP Users: Install the software before connecting the hardware.

Insert the supplied CD-ROM into your computer. The

aaaa

CD starts automatically and the (

If the CD does not start automatically, from the

Note:

desktop, go to where D is the letter of your CD-ROM drive.)

Start | Run

Main Menu

and then type

opens:

D:\setup.exe

Click the

bbbb

and then click the installation proceeds automatically.

When the process is complete, you will be prompted to click

Now connect the hardware. All connections originate from

2222

the modem’s back panel.

PWR ON OFF RESET ETHERNET PHONE ADSLUSB

(For reference, we have included a table that defines these back panel ports, or jacks; see page 41.)

Chapter 1: Installation Instructions 7

ADSL Modem Installation Wizard

Ethernet

and shut down your computer.

Finish

option. The software

button,

Plug one end of the supplied phone cord into the unit’s

aaaa

jack and the other end into the ADSL wall jack.

ADSL

Plug one end of the straight-through Ethernet (10BaseT)

bbbb

cable into the modem’s other end into your computer’s corresponding Ethernet port.

Plug one end of the included power adapter into the

cccc

unit’s wall receptacle.

Turn the unit on by pushing the

dddd

PWR

jack and the other end into a power strip or

PWR

light on the unit’s front panel turns on.

ETHERNET

jack and plug the

ON/OFF

switch. The

Note: You can also attach the X4 to an access point,

switch, or network hub via its thereby connect multiple computers.

If your hub has an uplink or daisy chain port, you can use

—

the supplied straight-through Ethernet cable to connect the two.

If your hub has a numbered port or if you are using an

—

access point, you need a crossover Ethernet cable (sold separately). Throughout this manual, when we refer to an X4 Ethernet connection, it should be understood that this connection may be to a computer, access point, or hub.

ETHERNET

jack and

Turn your computer back on.

3333

The unit performs a startup sequence—the front panel

4444

light blinks. (For reference, we have included a table on page 41 that defines the X4’s front panel lights.) When the light changes from blinking to solid, proceed to

Communication with the X4

8 X4 ADSL Modem User’s Manual

(page 10).

Establishing

LINK

To Connect via the USB Option

You must install the requisite USB software on your

1111

Windows computer before connecting the hardware.

Insert the supplied CD-ROM into your computer. The

aaaa

CD starts automatically and the (

If the CD does not start automatically, from the

Note:

desktop, go to where D is the letter of your CD-ROM drive.)

Start | Run

Main Menu

and then type

opens:

D:\setup.exe

Click the

bbbb

and, if prompted, the installation proceeds automatically. When the process is complete, the Main Menu minimizes for future use and a Zoom Web Console icon resides on your desktop.

Now connect the hardware. All connections originate from

2222

the X4’s back panel.

PWR ON OFF RESET ETHERNET PHONE ADSLUSB

(For reference, we have included a table that defines these back panel ports, or jacks; see page 41.)

Plug one end of the included power adapter into the

aaaa

unit’s wall receptacle.

Chapter 1: Installation Instructions 9

ADSL Modem Installation Wizard

option. The software

USB

jack and the other end into a power strip or

PWR

button

Turn the unit on by pushing the

bbbb

The Plug one end of the supplied phone cord into the unit’s

cccc

ADSL

Plug one end of the USB cable into the modem’s

dddd

jack and plug the other end into your computer’s corresponding USB port.

light on the unit’s front panel turns on.

PWR

jack and the other end into the ADSL wall jack.

ON/OFF

toggle switch.

USB

The unit performs a startup sequence—the front panel

3333

light blinks. (For reference, we have included a table on page 41 that explains the meaning of the X4’s front panel lights.)

Note:

indicating the progression of the installation; typically no user action is necessary. If you are using Windows XP, however, you may be required to click

Depending on your operating system, you may see a

4444

Hardware Installation Signature Not Found

these messages and click

Windows XP Users:

When the startup sequence is complete, the change from blinking to solid. Continue below with

Establishing Communication with the X4

You may see a

Found New Hardware

disclaimer box or a

dialog box. You can safely ignore

Yes

If prompted to do so, click

Continue Anyway

box

Digital

LINK

Establishing Communication with the X4

Depending on your computer’s operating system, you may

1111

have a Zoom Web Console icon on your desktop.

LINK

Finish.

light will

• If you do, double-click it to display the

Password

• If you do not have a Zoom Web Console icon, open your

Web browser, type display the

Note:

your settings need adjustment. See page 46 for instructions.

10 X4 ADSL Modem User’s Manual

dialog box.

http://10.0.0.2

Network Password

If your browser doesn’t open properly, it may be that

box.

Network

and press Enter to

Note:

Type the X4’s default User Name and Password.

•

This User Name and Network Password are different

from the ones that your service provider gave you. They provide an added level of security that protects your ADSL unit’s settings.

User Name=admin Password=zoomadsl

Remember:

sensitive.

Tip:

If the

the following in this order:

Recheck all connections.

aaaa

Restart the modem and computer.

bbbb

Perform a “hard” reset. (See page 38.)

cccc

The

2222

Basic Setup

with your X4. This page provides details about your Internet connection and includes information that the X4 uses to automatically connect to your service provider.

The

User Name

Network Password

page displays. You are now communicating

and

Password

box doesn’t display, perform

are case-

Chapter 1: Installation Instructions 11

Check that the VPI, VCI, and Encapsulation settings

aaaa

match those supplied by your service provider. (Refer to the table on page 5 if necessary or consult your provider.)

Enter the

bbbb

service provider. Optional: Enter a

cccc

has given you one. Click

dddd

Flash and Reboot

unit has reset itself (when the front panel’s remains on steady again), your X4 is ready to use. You can open another Web browser or use the one that is already open to access the Internet.

IMPORTANT:

Every time you make changes to the Basic Setup page, you must click the

Write Settings to Flash and Reboot Confirm

process. If not, any changes will be lost when you navigate to another page.

User Name

Save Changes

page displays; click the button to complete the

and

Password

Service Name

and then click

. Once the reboot is complete and the

Save Changes

supplied by your

if your service provider

Write Settings to

LINK

button and then the

button. A

light

12 X4 ADSL Modem User’s Manual

Using Phone Filters

You should use a filter with each device—phone, fax machine, analog modem, etc.—that is sharing the DSL-enabled line, because this prevents the device from receiving noise when the DSL modem is on. Your X4 modem includes an onboard filter, so you can plug a phone or other device directly into the X4’s jack if you like. Plugging a device into this jack is optional, not required. plug your telephone into the filter’s X4’s

PHONE

If your package includes a two-jack filter, you should

Tip:

PHONE

end, rather than the

jack.

For other devices on the DSL-enabled line, plug the device’s phone cord into the filter’s

PHONE

end, and plug the filter’s into the wall jack. Some X4 models come with filters, and more can be purchased from a retailer or service provider.

Now that your modem is installed and appropriate filters are attached, you’re done. Enjoy using the X4.

The remainder of this manual contains information intended for those users looking for expanded capabilities or for future reference—for example, there are chapters on

Options

and

System Administration

. Refer to the Table of

Advanced Setup

Contents for guidance.

PHONE

end

LINE

1.4 If You Need Help

•

If you have hardware installation problems, our Technical Support Staff will be happy to assist you.

Windows Users:

the CD for contact information. You may also want to refer to the Frequently Asked Questions on the CD.

Macintosh and Linux Users:

Support information and Documentation in Adobe PDF format in the appropriately named folders in the CD-ROM’s directory.

• If you have DSL service problems, you should contact your

DSL service provider.

Chapter 1: Installation Instructions 13

Please see the Customer Support portion of

You will find Customer

Advanced Setup Options

In addition to its basic setup options, the X4 unit includes options for specialized, or advanced, settings. If you are like most users, you will not need these options. The X4 is designed so that the basic setup settings are sufficient for most users. This chapter is applicable only if you need to perform sophisticated tasks.

2.1 How To Use the Advanced Options

All the Advanced Configuration settings are accessible from the

Advanced Setup

interface page. (If you have exited from the X4 and have forgotten how to establish communication with it, refer to page 10.)

page. Click its icon at the top of the X4’s main

14 X4 ADSL Modem User’s Manual

IMPORTANT:

Every time you make changes to an Advanced Setup page, you must click the

Settings to Flash and Reboot

displays; click the button to complete the process. If not, any changes will be lost when you navigate to another page.

Save Changes

button and then the

button. A

Confirm

page

2.2 WAN Settings

The WAN Settings page contains information pertaining to your Wide Area Network (WAN) ADSL setup and how you access the Internet. From the

Settings

each field or category, we have included a table for reference.

Note:

reflected in the

button. A screen displays with several fields to fill in. For

Any settings entered in the

Advanced Setup

WAN Settings

page, click the

Basic Setup

page.

WAN

page will be

Write

Chapter 2: Advanced Setup Options 15

16 X4 ADSL Modem User’s Manual

Permanent VC (Virtual Circuit) Settings

Your service provider will supply the Permanent Virtual Circuit (PVC) setting for your basic Internet connection. You can define additional PVCs for services such as telephony or to connect to a managed Virtual Private Network (VPN) if available in your area. Consult your service provider.

Enabled? VPI

VCI

Static IP Address

Subnet Mask

Virtual Circuits

You must scroll down to the bottom of the page to reach

Note:

the

Virtual Circuit

Enabled by default. Supplied by your service provider (reference

table appears on page 5). Supplied by your service provider (reference

table appears on page 5). Most providers use dynamic IP addressing;

only providers using Bridged or Routed IP Encapsulation can use static IP addresses. If your provider has given you a static IP address, enter it here.

For static IP address users only (see above): Enter the subnet mask of the static IP address given to you by your service provider.

No. of virtual circuits that can be set up: 1-7.

field and select a number from the dropdown list to identify a PVC. The number 0 is reserved for the Basic Setup settings preconfigured for your provider. Be sure to click

Changes

and then

Write Settings to Flash and Reboot

Save

. Once you have set up multiple PVCs, you can switch between them by selecting a different number from the list and clicking

and Reboot

Save Changes

and

Writing Settings to Flash

Virtual Circuit

dropdown

Once you have set up multiple PVCs, you can switch between them by selecting a different number from the dropdown list and clicking

to Flash and Reboot

Chapter 2: Advanced Setup Options 17

Save Changes

Virtual Circuit

and

Writing Settings

ATM

ATM, or Asynchronous Transfer Mode, allows you to change the way in which your data is sent over the Internet.

ATM Service Category

Bandwidth

Default is UBR (Unspecified Bit Rate). CBR (Constant Bit Rate) is optional. You can only use CBR if you have arranged to do so with your provider.

Default is 0 (which equals UBR). Specifying bandwidth is only possible with CBR.

Encapsulation

The

Encapsulation Mode

specified by your service provider (see page 17).

Mode

Supplied by your service provider (reference table appears on page 5).

, like the VPI and VCI numbers, are

Permanent VC Settings

Bridge

The

Bridge

only if your service provider instructs you to.

option is disabled by default. You should enable it

IGMP (Internet Group Manageme nt Pr otocol)

IGMP is the Internet standard for IP multicasting, or broadcasting a message to many recipients simultaneously. Your choices are

enabled

disabled

; the default is

disabled

IMPORTANT:

Before enabling IGMP, navigate to the Advanced Setup page, click

IGMP Proxy

Misc Configuration

dropdown list, and click

Write Settings to Flash and Reboot

, select

. If you don’t

Enabled

in the

Save Changes

and

perform this step first, enabling IGMP on this page will not have any effect.

Default Gateway

Normally, you would not enter anything into the field. You would do so only if you want to connect your modem to the Internet via a different Gateway Router, or if your service provider has instructed you to change it.

18 X4 ADSL Modem User’s Manual

Default Gateway

PPP (Point-to-Point Protocol)

PPP is the most widely used protocol for authenticating your connection to the Internet. Should you change service providers, you may need to change the data in these fields. settings also appear on your

Basic Settings

page.

Note:

These

User Name Password Service Name Disconnect Time

MRU

MTU

MSS

Authentication

Automatic Reconnect

Supplied by your service provider. Supplied by your service provider. Optional; supplied by your service provider. ADSL connection will be dropped after the

ADSL line is idle for a certain amount of time (measured in seconds). Select 0 to ensure that you won’t be disconnected.

Maximum Receive Unit. Largest physical packet size, in bytes, that a network can accept. Any messages larger must be fragmented. Default is 1492.

Maximum Transmission Unit. Largest physical packet size, in bytes, that a network can send. Any messages larger must be fragmented. Default is 1492.

Maximum Segment Size. Largest data segment, in bytes, allowed within each IP packet. Default is 1432.

PPP user authentication method. Default is

Auto

; you can specify CHAP or PAP only.

Enabled by default. Uncheck this box if you do not want to be reconnected automatically if the ADSL connection is terminated unexpectedly.

DHCP (Dynamic Host Configuration Protocol)

DHCP

change your DHCP setting. Do so only if your service provider requests it.

DHCP client enable

Host Name

Chapter 2: Advanced Setup Options 19

is disabled by default. Typically, you should not need to

Check this box only if instructed to by your service provider.

If necessary, supplied by your service provider.

2.3 LAN Settings

By modifying your LAN ADSL setup and DHCP settings, you can limit the number of DHCP addresses assigned by the X4. To change your settings, from the

LAN Settings

button.

Advanced Setup

page click the

LAN IP Address Subnet Mask

DHCP Server DHCP Address Pool

Selection

User Defined Start Address

User Defined End Address

20 X4 ADSL Modem User’s Manual

X4’s IP address. Default is 10.0.0.2. X4’s subnet mask address. Default is

255.255.255.0. Enabled by default. The DHCP Address Pool is based on

the X4’s LAN IP address plus 12 IP addresses; for ex., if you are using the X4’s default LAN IP address of 10.0.0.2, the DHCP Address Pool would be

10.0.0.4-10.0.0.15. Default is System Allocated. A pool of 253 (max.) userdefined addresses is optional.

Starting address of LAN IP address pool.

Ending address of LAN IP address pool.

+ 44 hidden pages

Zoom X4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1.1 Important! Before you Begin

1.2 Package Contents

You Will Also Need

1.3 Quick Start Instructions

To Connect via the Ethernet Option

To Connect via the USB Option

Establishing Communication with the X4

Using Phone Filters

1.4 If You Need Help

2.1 How To Use the Advanced Options

2.2 WAN Settings

Permanent VC (Virtual Circuit) Settings

Encapsulation

Bridge

IGMP (Internet Group Manageme nt Pr otocol)

Default Gateway

PPP (Point-to-Point Protocol)

DHCP (Dynamic Host Configuration Protocol)

2.3 LAN Settings