Dialer 27
for Hotline and/or Toll Restriction
Installation & User Guide
NOTICE
This document contains proprietary information protected by copyright, and this Manual and all the
accompanying hardware, software, and documentation are copyrighted. No part of this document may
be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer
does not warrant that the dialer will work properly in all environments and applications, and makes no
warranty or representation, either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the dialer or its software or documentation. The
manufacturer reserves the right to make changes to the hardware, software, and documentation without
obligation to notify any person or organization of the revision or change. All brand and product names
are the trademarks of their respective owners.
© Copyright
© Copyright 2004 All rights reserved.
© Copyright © Copyright
2004 All rights reserved.
2004 All rights reserved.2004 All rights reserved.
Contents
GETTING STARTED ................................................................1
H
OW DIALER 27 WORKS................................................................ 1
INSTALLING THE DIALER ...................................................... 1
SETTING UP THE DIALER AS A HOTLINE .............................. 3
P
ROGRAMMING A HOTLINE PHONE NUMBER......................................... 3
P
ROGRAMMING A TRIGGER.............................................................. 3
OTLINE SECURITY....................................................................... 5
H
DVANCED HOTLINE NUMBER PROGRAMMING ...................................... 6
A
SETTING UP THE DIALER AS A TOLL RESTRICTOR ............... 9
SETTINGS ............................................................................12
D
IALER TONE SETTINGS............................................................... 12
USING THE DIALER ............................................................. 13
U
SING THE DIALER IN HOTLINE MODE ............................................. 13
U
SING THE DIALER IN TOLL RESTRICTOR MODE ................................. 13
FREQUENTLY ASKED QUESTIONS .......................................15
COMMAND SUMMARY.......................................................... 18
DIALER LED DEFINITIONS .................................................. 19
XXXX
Getting Started
Thank you for purchasing the Dialer 27, which can be used as a hotline
dialer, a toll restrictor, or both. The Dialer 27 plugs into a standard phone
jack, and works for all the phones on the same phone line. Before you begin
installing the dialer, you should read the section below.
How Dialer 27 Works
When Dialer 27 is used for a hotline application, it dials a phone number
whenever something triggers the dialer. You can program the number dialed
by the dialer, and the trigger that causes the dialer to dial. You can program
the dialer from any tone phone connected to the same phone line as the
dialer.
You can also use the dialer to restrict access to toll numbers.
Setting up and using the dialer involves these easy steps:
1. Install the dialer.
2. Once the dialer is installed, program it as a hotline dialer, a toll
restrictor, or both.
3. Use the dialer.
Installing the Dialer
First, find a suitable location for the dialer. This location needs two things:
• A standard phone jack connected to the phone line you want to use for
your dialer.
It's okay if there's something plugged into that jack, since the dialer has
an extra jack for that situation. (Some toll restriction features may not
work on a phone line that has ADSL service for high-speed Internet
access.)
• An electrical outlet near the phone jack for plugging in the dialer's power
cube.
This power outlet should be powered up all the time, and not turned on or off
by a light switch.
The dialer's location should be as close as possible to where the phone line
enters your premises. See if you can tell where the phone line comes into
your premises, and locate the dialer at the nearest phone jack if possible. If
you can't tell and you have an apartment, pick a jack toward the center of the
building. If you can't tell and you have a home, pick a jack on or near the
first floor if possible.
See the picture following. Plug the power cube into the power outlet, and plug
its other end into the dialer power jack. The dialer's light will blink rapidly ON
and OFF. If there's something plugged into the phone jack you've chosen,
unplug it and plug it into the dialer phone jack 1 as shown. Now plug the
short dialer phone cord into the dialer phone jack 2, with the other end of the
Getting Started 1
dialer cord going into the wall jack you've chosen. Once you do this, the light
should blink once a second to show that the dialer is installed correctly. If the
light stays ON constantly, you should swap the cords plugged into the dialer,
so that the short cord goes into jack 1. Now the LED should blink properly,
showing that the dialer is installed correctly.
Dialer
Phone
Jack
Power
Cube
1
Note: If the dialer's LED remains on solidly (i.e., does not blink), plug the
dialer cord into the dialer's phone jack 1. This is very important.
If you'd like, you can mount the dialer on your wall using the self-adhesive
pad provided, or you can use screws if you prefer. To use the self-adhesive
pad, peel off the tape on both sides of the pad, stick the pad to the bracket on
the slightly smaller side with holes, and then attach the bracket to the wall.
Instead of using the pad, you can attach the bracket with two ¾" #6 flathead
wood screws, available in any hardware store.
2
Dialer Cord
(short)
2 Hotline Dialer Installation & User Guide
Setting Up the Dialer as a Hotline
If you do not want to program a hotline number but do want to restrict
access to toll numbers, see Setting Up the Dialer as a Toll Restrictor (page
9). Otherwise please read below about programming a hotline number and
trigger. If you want to, you can also set the dialer up as a Toll Restrictor after
you have programmed a hotline number.
Programming a Hotline Phone Number
This section tells you how to program the number you want the dialer to dial
when a trigger occurs.
To program a hotline phone number, do the following.
1. Take your phone off-hook
2. Press # 0 #
3. Enter the hotline phone number
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
If you wish, you can program a complicated hotline number, consisting of a
sequence of numbers separated by pauses and other items. See the section
Advanced Hotline Number Programming to learn how to do this.
Programming a Trigger
Before you can use your dialer, you will need to select the trigger that will tell
the dialer when to dial the hotline number you programmed.
The available triggers are:
• N seconds after coming off-hook, where N is from 1 to 9.
• Dial tone. This is good for situations where you want someone to be able
to dial without dialer involvement by dialing as soon as the dialer detects
dial tone after someone comes off-hook. The dialer detects dial tone
within about a tenth of a second. Please see the note below on how to
reprogram a dialer configured in this mode.
• Someone presses the first digit of the hotline phone number for a
long time (more than .6 seconds). This is good for situations where you
want someone to be able to dial normally most of the time, and to be able
to trigger the dialer by holding down the button of the first tone dialed.
This only works for phones that generate a tone during the whole time
you're pushing the button.
• On power-up After the dialer receives power, it electronically takes the
phone off-hook and then dials after it detects about a tenth of a second
of dial tone. This trigger is normally only recommended when the dialer
is embedded in an electronic system. Please see the note below on how to
reprogram a dialer configured in this mode.
Setting Up the Dialer
3
Only one trigger can be active at any time.
To select the trigger 'dial N seconds after coming off-hook', do the
following:
1. Take your phone off-hook
2. Press # 8 1
3. Enter a digit from 1 through 9 for the number of seconds you want the
dialer to wait
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
To select the trigger 'dial on dialtone detection', do the following:
1. Take your phone off-hook
2. Press # 8 3
3. Press # #
4. Listen for two confirmation beeps
5. Place your phone on-hook
To select the trigger 'Long touchtone', do the following:
1. Take your phone off-hook
2. Press # 8 2
3. Press # #
4. Listen for two confirmation beeps
5. Place your phone on-hook
To select the trigger 'dial on power-up', do the following:
1. Take your phone off-hook
2. Press # 8 4
3. Press # #
4. Listen for two confirmation beeps
5. Place your phone on-hook
To reprogram a dialer configured to dial when it detects dialtone or upon
power-up:
1. Unplug your dialer's power source, by either unplugging the power cube
at the wall or unplugging the power jack at the dialer.
2. Plug you dialer's power source back in
3. Take your phone off-hook
4. Enter the desired programming command(s). (You must begin within 15
seconds of taking your phone off-hook, or the current trigger stays in
effect.)
5. Listen for two confirmation beeps
6. Place your phone on-hook
4 Hotline Dialer Installation & User Guide
Hotline Security
Hotline security lets you add a password that is then required for
programming the dialer, and also lets you enable universal call blocking.
Password protection is designed to make it impossible to reprogram your
dialer without first entering the password. Universal call blocking is designed
to make it impossible for a user to dial around the hotline number before the
trigger happens.
Setting a Password
To set up a password, do the following:
1. Take your phone off-hook
2. Press # * 1
3. Enter a password of from 1 to 6 digits, using one of the numbers 0
through 9 for each digit
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
Entering a password enables password protection for the dialer. Now you
must enter the password before any dialer programming, so please don't lose
your password. (You may want to write it on the dialer's label.)
Follow this sequence to program the dialer when the password is active.
1. Take your phone off-hook
2. Press #
3. Enter the password
4. Enter the command you want, exactly as it appears in this manual. For
instance, enter #83## to specify triggering upon dialtone detection. (Do
not go on-hook between entering the password and the command.)
5. Listen for two confirmation beeps
6. Place your phone on-hook
You must enter the password before each command you enter.
To disable a password, do the following.
1. Take your phone off-hook
2. Press #
3. Enter the password
4. Press # * 1
5. Press # #
6. Listen for two confirmation beeps
7. Place your phone on-hook
Setting Up the Dialer
5
Universal Call Blocking
Universal call blocking prevents any dialing before a trigger occurs. When
universal call blocking is active, no calls can be made except by the dialer to
the hotline number. No other users can share the phone line. Note that
universal call blocking disables triggering via a long DTMF tone.
To enable universal call blocking, do the following:
1. Take your phone off-hook
2. Enter # * 2 1
3. Press # #
4. Listen for two confirmation beeps
5. Place your phone on-hook
To disable universal call blocking, do the following:
1. Take your phone off-hook
2. Enter # * 2 0
3. Press # #
4. Listen for two confirmation beeps
5. Place your phone on-hook
Advanced Hotline Number Programming
You can program a hotline number that is a sequence of numbers, separated
by timed pauses and other events, such as prompts for computer tones or
DTMF tones. You can do this by programming a dialer string. A dialer string
is made up of a series of instructions and numbers. Instructions include one
that tells the dialer to wait for a certain amount of time, and others that tell
the dialer to wait for a computer tone, for voice, or for DTMF. Numbers can be
phone numbers, PINs, or other codes that you want the dialer to dial.
Dialer strings can be too long to program all at once by hand. Therefore, you
enter dialer strings one instruction or number at a time. There are separate
commands to start a dialer string, and to add to a dialer string that has
already been started.
To start a dialer string, do the following:
1. Take your phone off-hook
2. Press # 0 #
3. Enter the first Instruction or Number
(Instructions are listed below. A Number is from one to 92 DTMF digits.
See details below.)
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
To continue a dialer string, do the following:
1. Take your phone off-hook
2. Press # 1 #
3. Enter the second or third, etc., Instruction or Number
6 Hotline Dialer Installation & User Guide
(You can keep adding Instructions or Numbers until you reach a limit
that's discussed below, after the examples.)
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
List of Instructions for Dialer Strings:
* 1 PPP Pause PP.P seconds (0.1 second increments, 00.1 to
* 2 Listen for Dialtone or computer tone (the tone must
* 4 Listen for Voice (at least .2 seconds of voice)
* 5 Listen for any DTMF tone
Entering a Number in a Dialer String:
Enter the complete number you want the dialer to dial.
To enter the characters * or #, you need to use the Special Sequence * 0
before the * or #.
The Special Sequence must come at the start of a number. This means
that if * or # occurs in the middle or at the end of a number, you must
break the number into segments. See examples below.
* 0 n Special Sequence for numbers starting with * or # (n = * or #).
Examples:
Suppose you want to program your dialer to call a server, wait for a computer
tone, and then deliver an identifying string. Suppose the server's phone
number is 1 888 555-3333, and the ID string is 0123456789. You could
program the dialer to do this as follows:
1. Take your phone off-hook
2. Enter # 0 # 1 8 8 8 5 5 5 3 3 3 3 # #
3. Listen for two confirmation beeps
4. Place your phone on-hook
5. Take your phone off-hook
6. Enter # 1 # * 2 # #
7. Listen for two confirmation beeps
8. Place your phone on-hook
9. Take your phone off-hook
10. Enter # 1 # 0 1 2 3 4 5 6 7 8 9 # #
11. Listen for two confirmation beeps
12. Place your phone on-hook
99.9 seconds)
last at least 2.4 seconds)
Setting Up the Dialer
7
Suppose you want to program your dialer to call a server, wait for a voice
prompt, and then deliver an identifying string followed by a pound sign.
Suppose the server's phone number is 1 888 555-3333, and the ID string is
0123456789#. You could program the dialer to do this as follows:
1. Take your phone off-hook
2. Enter # 0 # 1 8 8 8 5 5 5 3 3 3 3 #
3. Listen for two confirmation beeps
4. Place your phone on-hook
5. Take your phone off-hook
6. Enter 1 # * 4 # #
7. Listen for two confirmation beeps
8. Place your phone on-hook
9. Take your phone off-hook
10. Enter # 1 # 0 1 2 3 4 5 6 7 8 9 #
11. Listen for two confirmation beeps
12. Place your phone on-hook
13. Take your phone off-hook
14. Enter # * 0 # # #
15. Listen for two confirmation beeps
16. Place your phone on-hook
Note: The maximum total number of characters in a dialer string is 96.
For each number, count the number of DTMF digits in the number plus
one. The *2, *4, and *5 instructions each count as three characters, the
* 0 n instruction counts as 4 characters, and the *1 PPP instruction
counts as 6 characters. For the above examples, the total number of
characters are 26 and 30, respectively.
8 Hotline Dialer Installation & User Guide
Setting Up the Dialer as a Toll
Restrictor
In this section we tell you how to set up your dialer as a toll restrictor. If you
don't want to do this, please go to Settings on page 12.
Setting up the dialer as a toll restrictor prevents people from making toll calls
on your line. You can define which toll calls are restricted. Some of the
possible call types you can restrict are:
• All toll calls
• All international toll calls
• All toll calls to a particular country
• All domestic toll calls
• All calls to fee-based 900 numbers
• Calls to particular destinations
If you want to restrict all calls other than hotline calls, please see the section
Universal Call Blocking under Hotline Security on pages 5 & 6.
To set up the dialer as a toll restrictor, you will have to do four things. They
are:
• Tell the dialer how many digits there are in a domestic toll call
• Tell the dialer what the domestic toll prefix is
• Tell the dialer what the international toll prefix is
• Program numbers to restrict
You may optionally allow some numbers within a restricted area. For
example, you may restrict all calls to a particular country, except for the
phone number of a relative who lives in that country.
Note: The domestic toll call length and prefix, and the international
prefix, are set to the North American standards by default. So in North
America, if you don't change these defaults, you just have to program
the numbers you want to restrict.
Set the Domestic Toll Length
To set the domestic toll call length, do the following:
1. Take your phone off-hook
2. Press # 5
3. Enter LL, where LL is the 2-digit description of the number of digits in a
domestic toll call
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
LL is the two-digit length of a domestic toll call, including the domestic toll
prefix. The default value is 11. Note that if the length in your area is less
Settings
9
than 10, you must enter the first digit 0. For example, if your domestic toll
calls are 8 digits long, you must enter 08.
If the length of a domestic toll call in your location is variable, enter 00.
Set the Domestic Toll Prefix
To set the domestic toll prefix, do the following:
1. Take your phone off-hook
2. Press # 6
3. Enter ddd, where ddd is the 1, 2, or 3 digit prefix for a domestic toll call
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
ddd is the domestic toll call prefix. The default value is 1. Enter your
complete domestic toll prefix, up to three digits. If your toll prefix is less than
three digits, enter only the digit or digits used. Do not enter extra digits to
bring the total to three.
Note: If you want to restrict any local calls, enter * for ddd instead of your
domestic toll prefix. This will enable the dialer to restrict calls starting with
an arbitrary digit. Otherwise the dialer can only restrict calls which start
with either the domestic or international prefix.
Note: Leave ddd blank if you don't want to restrict any domestic calls.
Set the International Toll Prefix
To set the international toll prefix, do the following:
1. Take your phone off-hook
2. Press # 7
3. Enter iii, where iii is the 1, 2, or 3 digit prefix for an international toll
call
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
iii is the international toll call prefix. The default value is 011. Enter your
complete international toll prefix, up to three digits. If your toll prefix is less
than three digits, enter only the digit or digits used. Do not enter extra digits
to bring the total to three.
Note: Leave iii blank if you don't want to restrict any international calls.
Set Toll Restriction
To restrict a call that starts with a certain DTMF sequence, do the following:
1. Take your phone off-hook
2. Press # 98
3. Enter sequence which is a sequence of 1 to 15 DTMF digits
4. Press # #
10 Hotline Dialer Installation & User Guide
5. Listen for two confirmation beeps
6. Place your phone on-hook
You can restrict many different starting sequences by issuing this command
for each such sequence. You can specify up to about 350 different
sequences. This total will be reduced by any sequences you allow, below.
Examples:
If the domestic toll prefix is 1, and you want to restrict all domestic toll calls,
enter 1 for sequence. The dialer won't let anyone make a call that starts with
1.
If the international toll prefix is 011, and you want to restrict all international
calls, enter 011 for sequence. The dialer won't let anyone make a call that
starts with 011.
If the international toll prefix is 011, and you want to restrict all calls to
Germany, enter 01149 for sequence (49 is the country code for Germany).
If you want to restrict calls to a particular telephone number, say 1 501 555
1234, enter that number for sequence.
You may restrict a total of up to about 350 different numbers.
Allow Some Calls Within a Restricted Area
To allow calls within an area you have restricted, do the following:
1. Take your phone off-hook
2. Press # 99
3. Enter sequence which is a sequence of 1 to 15 DTMF digits
4. Press # #
5. Listen for two confirmation beeps
6. Place your phone on-hook
You can use this command repeatedly to allow calls within many different
areas that otherwise would be restricted. You may enter up to 350 sequences
that you want to allow. This number will be reduced by any sequences you
restrict, above.
Examples:
If you have restricted all domestic toll calls within the United States, but want
to allow calls to San Francisco, enter the domestic prefix plus the area code of
San Francisco, 1 415 for sequence.
If you have restricted all calls to Germany, but want to allow calls to Uncle
Franz, enter Uncle Franz's number, including the international prefix and
country code, for example, 01149 089 12345678 for sequence.
Settings
11
Settings
In this section we tell you how to vary the loudness or length of the DTMF
tones generated by your dialer. If you don't care about these things, please go
to Using Your Dialer on page 13.
Dialer Tone Settings
The dialer dials by generating DTMF tones. You can adjust the DTMF tone
volume and tone length to please you.
Note that if you select short and/or soft tones, these may not be consistently
and reliably detected. If you have this problem, often you can make just the
first tone of each number longer or louder to make detection reliable. The first
tone is the first digit of the hotline number, or if you used advanced hotline
number programming, it is the first digit of each of the numbers you entered.
By default, the first tone is longer than other tones, but at the same volume.
You can modify the length and loudness of first tones using the #*5n and
#*6n commands below.
If you don't want to change the DTMF tone settings, please turn to Using the
Dialer on page 13.
Tone Volume: To control the volume, go off-hook and dial
#*34## for LOUD tones (nominally 0dBm)
#*33## for MEDIUM tones (nominally -6dBm) (default)
#*32## for SOFT tones (nominally -12dBm)
#*31## for SOFTEST tones (nominally -18dBm)
#*60## first tones same as other tones (default)
#*61## first tones LOUD, other tones as programmed by #*3 command
Tone Length: To control the length, go off-hook and dial
#*45## for 250 millisecond tones
#*44## for 150 millisecond tones
#*43## for 100 millisecond tones (default)
#*42## for 70 millisecond tones
#*41## for 50 millisecond tones
#*40## for 40 millisecond tones
#*50## first tones same as other tones
#*51## first tones long (1/4 second), other tones as programmed by #*4
Note: Interdigit time is 30ms for 40ms tones, 50ms for 50 -100ms tones, and
70ms for 150 & 250ms tones.
12 Hotline Dialer Installation & User Guide
command
Using the Dialer
Using the Dialer in Hotline Mode
For most configurations, using the dialer in hotline mode is as simple as
picking going off-hook. When the dialer detects a trigger condition such as a
time after going off-hook, or detection of dial tone, the dialer will dial out the
hotline number. The user will hear tones as the dialer dials. Then the call
will proceed with normal call progress tones. That's all there is to it!
In other cases, the user must consciously choose to have the dialer dial the
hotline number. For example, the trigger could be a 3-second pause after
coming off-hook, or the trigger could be holding down the first digit of the
hotline number for .6 seconds or more. In the first case, the user must
remember not to dial anything until the programmed pause expires. In the
second case, the user must remember to hold down the first digit of the
hotline number for .6 seconds or more. In both cases, once the trigger
occurs, the dialer will dial the hotline number (or, more precisely in the
second case, the rest of the hotline number). If the user doesn't want to
trigger the hotline number, or if they don't know about the hotline number,
they can dial normally, and the dialer will let them do so without interfering
unless you've programmed it otherwise.
Another way the dialer can be used in hotline mode is for remote sensing
applications. The trigger in this case could be either going off-hook and
pausing for a short length of time, or powering up the dialer. In either case,
the dialer relays an event detected by a sensor. The output of the sensor
must be arranged so that if a relevant event occurs, either the phone line
connected to the dialer is taken off-hook, or the dialer is powered up. If the
dialer is set to trigger on power up, and the dialer is powered up, the dialer
will go off-hook on its own. In this type of application, the receiving
equipment identifies the calling site either by using ANI to detect the phone
number of the dialer's line, or by decoding an ID string that the dialer sends
after the receiving equipment answers.
Using the Dialer in Toll Restrictor Mode
When a user places a call that may be blocked (restricted), the dialer listens
to the digits the user dials and stores them. While the dialer stores those
dialed digits, they sound very soft because the dialer prevents them from
being heard by the local telephone office. When the user has finished dialing,
the dialer decides whether the call should be restricted or not. If it is
restricted, the dialer quickly sends a number to the central office, so that the
user can't redial the restricted number. If the number is allowed, the dialer
redials it. When the dialer finishes dialing, it waits passively on the phone
line waiting for another call.
Frequently Asked Questions
13
In most configurations, many calls are never restricted, such as local calls
that don't start with a 1. The dialer typically lets the digits dialed for these
calls go directly to the central telephone office.
When a user dials an international call that may be restricted by the dialer,
the dialer will analyze the call after the user has stopped dialing for about
three seconds. The dialer does this because international phone numbers
vary in length, so it's hard for the dialer to tell when the user has finished
dialing all the required digits. To avoid the three-second delay, the user can
simply press # after dialing the last digit of the phone number. As soon as the
dialer hears the number, it decides whether the number dialed is restricted or
not, and dials as appropriate.
Frequently Asked Questions are covered in the next section. If you don't
have a question, you're done. Enjoy your dialer!
14 Hotline Dialer Installation & User Guide
Frequently Asked Questions
Q: Why doesn't my dialer work?
A: There are a number of reasons the dialer might not work.
1) Is the dialer plugged in?
a) Is the power adapter plugged into the dialer's power jack, and
into a working wall outlet?
b) Is one end of the dialer's short phone cord plugged into the
dialer's phone jack, and the other end into a working wall jack
2) Is the dialer's phone line plugged into the right dialer phone jack?
Q: Why doesn't the dialer dial my hotline number?
A: There are a number of possible reasons:
1) Did you hear the acknowledgment beeps when you programmed the
2) Did you hear the acknowledgment beeps when you configured a
3) The trigger you programmed isn't occurring.
4) The dialer may be defective.
Q: When I dial in toll restriction mode, why do the dialed digits
sometimes sound soft?
A: When the tones are soft, the dialer is storing dialed digits while
preventing them from being heard by the central telephone office. If the
tones were loud, the central phone office would hear them and get
confused.
Q: When should I consider having the dialer generate longer or louder
tones?
A: If you hear the dialer dialing tones at the right time and those tones
don't get you to the hotline number, or to the person you called, you may
need to make the tones longer or louder. See the Settings section.
Q: How can I make the dialer dial faster?
A: You can program the dialer to use shorter tones. See the previous
question.
for your phone line?
a) If the Dialer's LED is on solidly, please switch the phone line to
the dialer's other jack.
hotline number?
trigger?
a) Did you wait long enough for a trigger of a pause after coming
off-hook?
b) If your trigger is a long first tone of the hotline number,
i) Did you make sure to press the first digit of the hotline
number, and not some other key?
ii) Did you remember to hold the key down for a second or
longer?
c) If your trigger is going off-hook, is the line in fact going off-
hook?
d) If your trigger is the dialer powering up, is the dialer in fact
getting power? Check to see that the dialer's LED flashes.
Frequently Asked Questions
15
Q: How can I make the dialer tones quieter?
A: Please see the question above about making tones louder.
Note that softer tones may not work as well as louder tones in some
installations. You may be able to compensate by increasing tone length
in some cases. Please see the question above about when to make tones
longer to find out how to do this.
Q: I have set the dialer to restrict calls, but I want to make calls to
some numbers within the restricted area. How can I do this?
A: See the section Allow Some Calls Within a Restricted Area on how to
do this.
Q: What do I do if the dialer has problems when I place calls using a fax
machine or faxmodem?
A: Sometimes the dialer won't work well with a fax machine or faxmodem. If
your fax sends CNG (CalliNG) tones, see if you can turn these tones off.
Q: I have two phone lines wired into one jack. How do I attach the
dialer to the second line?
A: A two-line jack is called an RJ-14 jack. You can purchase a line splitter
that will provide two single-line jacks from one two-line jack. With this
splitter you will be able to connect the dialer to either phone line.
Q: How do I connect the dialer when all of the phone jacks in my house
are for wall-mounted phones?
A: You may purchase and install a wall plate adapter that provides a jack
for the dialer. Another option is to connect a standard modular wall jack
to the phone line and plug the dialer into that jack.
Q: Does the dialer work with rotary or pulse phones?
A: No, the dialer only works with tone phones connected to central
telephone offices set up to accept standard tones called DTMF tones.
Q: What happens if I finish dialing, and the dialer doesn't dial when I
expect it to.
A: When the dialer is storing digits you dial, you must complete your
dialing within about 15 seconds of going off-hook for the dialer to
properly process your number. If you think you have taken longer than
this, please hang up and then try the call again.
Q: I forgot the dialer's password. How can I reprogram the dialer?
A: You can't, otherwise there'd be an easy way for a malicious person to
program a dialer whose password was active. Try to find your password.
Q: How can I remove a number I set to be restricted or allowed?
A: There are two ways to do this. The easiest way is to remove all restricted
or allowed numbers. You can also remove a particular restricted or
allowed number.
To remove all restricted and allowed numbers, do the following:
1. Take your phone off-hook
2. Press # 93
3. Press # #
4. Listen for two confirmation beeps
5. Place your phone on-hook
16 Hotline Dialer Installation & User Guide
To remove a single restricted number, do the following:
1. Take your phone off-hook
2. Press # 92
3. Enter the sequence you used to set the restriction or allowed
number
4. If the sequence is less than 7 digits, add *'s to bring the total to 7
digits
5. Press 9
6. If the sequence is 7 digits or more, stop after the seventh digit
7. Press 8
8. Press # #
9. Listen for two confirmation beeps
10. Place your phone on-hook
To remove a single allowed number, do the following:
1) Take your phone off-hook
2) Press # 92
3) Enter the sequence you used to set the restriction or allowed
number
a) If the sequence is less than 7 digits, add *'s to bring the total to
7 digits
(i) Press 7
b) If the sequence is 7 digits or more, stop after the seventh digit
4) Press # #
5) Listen for two confirmation beeps
6) Place your phone on-hook
Note: If a password is active, you need to use the password for the
commands above.
(i) Press 8
Examples:
To remove the restricted sequence 1, enter # 9 2 1 * * * * * * 9 # #.
To remove the allowed sequence 1 415, enter # 9 2 1 4 1 5 * * * 7 # #.
To remove the allowed sequence 1 501 555 1234, enter
# 9 2 1 501 555 8 # #.
Q: I set a number to be restricted, and then changed it to be allowed,
but it is still restricted.
A: You need to remove the restricted number before you can change it to be
allowed. Please see the question above.
Q: I removed a restricted sequence, but it is still restricted.
A: If the restricted sequence is longer than 7 digits, and shares the first 7
digits with other restricted or allowed sequences, one of the other
sequences may have been removed instead. The best approach in this
situation is to remove all sequences with the # 9 3 # # command.
Frequently Asked Questions
17
Command Summary
All commands begin right after you take your phone off-hook. Unless
otherwise stated, this command summary is presented for a dialer with
password protection disabled.
Note: When a comman d is complete, the dialer makes two beeps to signal the co mmand
was successful.
To Set Up a Trigger and Hotline Number
Set trigger of n second pause after coming
off-hook
Set trigger of long first digit of hotline number
Set trigger of 3-second dial tone
Set trigger of power-up
Set Hotline Number
To Set Dialing Parameters for Toll Restriction
Domestic toll call length LL
Domestic toll prefix ddd
International toll prefix iii
To Restrict Calls
Restrict Calls to numbers starting with digits
To Allow Calls within a Restricted Area
Allow Calls to numbers starting with digits
To Set Security Features
Set Password
Universal Call Blocking
# * 1 Password # #
[Password is 2 to 6 digits; ma y not include * or #]
* 2 1 # #
To Change Dialing Speed or Dialing Volume
Super Fast Tones (40msec)
Very Fast Tones (50msec)
Fast Tones (70msec)
Standard Tones (100msec)
Slow Tones (100msec)
Very Slow Tones (250msec)
#* 40 ##
#* 41 ##
#* 42 ##
#* 43 ##
#* 44 ##
#* 45 ##
To Kill a Command in Progress
Hang up the phone
Erase All Dialer Programming: Caution!
#**3332858##
# 8 1 n # #
# 8 2 # #
# 8 3 # #
# 8 4 # #
# 0 # <hotline number> # #
# 5 LL # #
# 6 ddd # #
# 7 iii # #
# 9 8 S # #
S
[S is from 1 to 15 digits]
S # 9 9 S # #
[S is from 2 to 15 digits]
Softest Tones (-18 dBm)
Softer Tones (-12 dBm)
Soft Tones (-6 dBm)
Loud Tones (0 dBm)
#* 31 ##
#* 32 ##
#* 33 ##
#* 34 ##
18 Hotline Dialer Installation & User Guide
Dialer LED Definitions
The dialer's LED provides useful information about the dialer and the line it's
connected to. This table shows the LED's blinking patterns and what they
mean.
Note: If dialer LED is on solidly, plug the short dialer
phone cord into the dialer's other jack.
LED Pattern Meaning
ON
¤
OFF The dialer is OFF-HOOK. This is usually
One Blink Every Second:
¤ ¤ ¤ ¤ ¤ ¤ ¤
Repeats Continuously
Other Blinking Patterns
¤ ¤¤¤ ¤¤
When the LED is ON solidly, it indicates that
the dialer's short phone cord is plugged into the
wrong dialer jack.
phone cord into the dialer's other jack.
because someone is using a phone or a
modem or fax. The LED will also be OFF if the
dialer has no power.
This pattern of one blink per second indicates
that the line is ON-HOOK. The dialer is ready.
The dialer will blink in other patterns when first
powered up and while routing calls. This is
normal.
Please plug this short
Dialer LED Definitions
19
0364-A 27308 © 2004
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