Zoom 5363 QUICK START

MODEL 5363

QUICK START

This Quick Start describes how to connect Model 5363 to a cable modem service, and how Ethernet-capable and wireless computers,
smartphones, tablets, smart TVs, and other devices can use Model 5363 for Internet access.

Package Contents

• Cable modem / Router

• Power cube

• Ethernet RJ-45 cable

• This Quick Start flyer

Before installing your cable modem, please read this.

You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to
get cable modem service, please speak with your cable service provider.

Your cable service provider will need to know your modem's MAC ADDRESS, which is printed on a label on the bottom of your modem. You
provide this when you order cable modem service, or by calling the cable company before o r after installin g your modem, or by entering your CM
MAC ADDRESS on an account setup web page that appears when you first connect your cable modem to your provider’s network. Normally your
cable service provider will tell you when to provide the CM MAC address. You may also be asked for your ca ble modem's model name and
number, which is ZOOM 5363. If you need the modem's serial number, you can find it near the MAC address on the label.

If you are replacing an “old” cable modem, do this:

1 Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem. If the coaxial cable has a screw-on

connector, turn the connector clockwise when tightening the cable onto the Zoom cable modem.

2 If there’s an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable from the old cable modem and plug it into any of

the Zoom cable modem’s LAN jacks.

3 Connect the Zoom power cube between the Zoom cable modem and a live power jack. DO NOT use your old cable modem’s power cube

on your Zoom cable modem.

4 What you do next depends on your cable modem company. Typically you can call your cable modem company’s support department and

tell them your cable modem is hooked up. They’ll normally ask for the information mentioned above in “Before Installing Your Cable
Modem.” Some cable companies also let you just open the browser on a computer that’s connected to the Zoom cable modem. A setup
page comes up, and you follow the instructions.

5 Go to “Now that your cable modem is connected, do this.” below.

If this is a first-time cable modem installation (that is, you are NOT replacing an “old” cable modem), do this:

1 Connect a “live” coaxial cable from your cable service provider to your cable modem. (If you’re not sure a cable is live, you can see whether

you get a good TV signal when that cable is used with a working TV set-top box.) Here are some ways you can get the live cable:

Coaxial Cable Cable TV Jack

¾ You have a cable TV cable (“coaxial cable”) with a male connector on the end that isn’t connected to anything. This cable may be

coming out of a wall or connected to a cable TV jack.

¾ There’s a cable TV jack in your wall. You can connect a cable TV “coaxial cable” between that jack and you r cable modem. You may

have a coaxial cable, possibly one that came with a cable modem starter kit from your cable service provider. If you don’t have a
coaxial cable, you can get one at most electronics stores. You want one with a screw-in male F connector at each end, with a length
that works for your installation.

¾ If you don’t have an available cable TV cable or wall jack, use a coaxial “T adapter” or “splitter”

available from most electronics retailers. (see example at right). Make sure you get one designed for
cable modems and/or cable TV. These typically have one female IN jack and two female OUT jacks.
You can disconnect a live cable from your TV set-top box and screw it into the IN jack of the splitter.
Then connect one coaxial cable from an OUT jack to your TV set-top box and another coaxial cable
from the other OUT jack to your cable modem. You can see that this approach uses one splitter and
2 additional coaxial cables, each of which has male connectors on each end. Some electronics
retailers carry the Zoom Cable Modem Connection Kit which has an excellent split ter and 2 coaxial
cables packaged together at a reasonable price. You can also purchase splitters and coaxial cable
separately if you prefer to do that, perhaps because you need a special length of coaxial cable.

2 Connect the supplied Ethernet cable between any cable modem LAN jack and a computer’s Ethernet jack. We recommend that you do this

even if you later plan to disconnect this computer. If connecting the Ethernet cable to a computer is difficult or impossible, you can make a
wireless connection as discussed below in “Connecting Model 5363 wirelessly to some device.”

3 Connect the Zoom power cube between the Zoom cable modem and a live power jack.

4 What you do next depends on your cable modem company. Typically you can call your cable modem company’s support department and

tell them your cable modem is hooked up. They’ll normally ask for the information mentioned above in “Before installing your cable
modem please read this.” Some cable companies also let you just open the browser on a computer that’s connected to the Zoom cable

modem. A setup page comes up automatically, and you follow the instructions.

5 Go to “Now that your cable modem is connected, do this.” below.

Now that your cable modem is connected, do this.

When your cable modem first connects to your cable service provider, allow 5 to 30 minutes for the cable modem to connect to the network. The
cable modem uses this time to locate and connect to the appropriate channels for communication. You’ll see the DS (downstream), US
(upstream), and Online modem lights flashing until the Online light stays steady green to signal success. (Blue US/DS LEDs indicate channel
bonding.)

¾ To check that your cable modem is working, open your browse r and go to a familiar Web site. If it works, congratulatio ns! Installation is

complete for a single PC. For Internet access using a smartphone, tablet, or other wireless device, see “Connecting Model 5363 wirelessly

to some device.”

¾ If you want to connect additional computers or other devices using the modem/router’s Ethernet/LAN ports, please see Read This Only if

You Are Connecting additional computers and/or other devices to Model 5363’s Ethernet/LAN ports.

¾ If you are playing a multi-player game over the Internet, you may need to setup the modem in a special way for the game to work. This can

be done by setting up a DMZ or by using port triggering. Please see the User Manual on our website at

www.zoomtel.com/5363manual for

guidance about the best setup.

¾ In the unlikely event that you want to configure advanced options, please refer to the User Manual on our website at

www.zoomtel.com/5363manual.

Hardware Connection

LAN 1-4 (Gigabit Ethernet 1-4)

Four 10/100/1000 auto-sensing Ethernet ports for
computers and other devices that have an Ethernet
port.

RESET

Press and hold this recessed button at least 8 seconds
in the unlikely event that you want to restore the default
factory settings. This button is recessed to prevent
accidental resets of your cable modem/router.

COAX

Connect your coaxial cable line to this port.

POWER
Connect the supplied power cube to this port.

Connecting Model 5363 wirelessly to some device

A Wi-Fi compatible computer, smartphone, tablet, smart TV, game station, or other device can access the Internet wirelessly through your Cable
Modem/Router. You can connect up to 253 devices wirelessly. To make the wireless connection, follow these steps:

1 First locate the wireless connection setup on your device, and then select the cable modem/router network with the same name as the SSID

name on the bottom of your cable modem/router.

2 Next you will be prompted to enter the Security Key or Password for your wireless network. The WPA/WPA2 security key is printed on the

bottom label of your cable modem/router and is unique to you.

Cable Modem Bottom Label:

3 When your Model 5363’s Online light is solid green as discussed above, open your device’s browser and go to a website to test your wireless

setup. If it works, congratulations! If it doesn’t, please see the Troubleshooting Tips in the User Manual.

Note: In the unlikely event that you want to change the unique SSID or the Security Key, please refer to the User Manual on our website at
www.zoomtel.com/5363manual

Read this only if you are connecting additional computers and/or other devices to the cable modem/router’s
Ethernet/LAN ports

You can plug up to four computers, game consoles, or other Ethernet-capable devices into the cable modem’s LAN ports. For information about your specific
device, please refer to the documentation that came with that device. Follow the instructions on the other side of this Quick Start for each
computer or other device.