Zoom 5360 User Manual

Cable Modem/Router with N600 Dual-band Wireless

U S E R M A N U A L

NOTICE

This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Safety Issues & Warnings

SAFETY

This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment.

CAUTION:

•Do not put the cable modem in water.

•Do not use the cable modem outdoors.

•Keep the cable modem in an environment that is between 0°C and 40°C (between 32°F and 104°F).

•Do not place any object on top of the cable modem since this may cause overheating.

•Do not place the cable modem in a confined space that may cause overheating.

•Do not restrict the flow of air around the cable modem.

•Zoom Telephonics assumes no liability for damage caused by any improper use of the cable modem.

CONTENTS
GETTING STARTED	5
Package Contents ...............................................................................................................................	5
System Requirements .........................................................................................................................	5
INSTALLING THE CABLE MODEM/ROUTER	7
Before installing your cable modem, please read this: .......................................................................	7
If you are replacing an “old” cable modem, do this:...........................................................................	7
If this is a first time cable modem installation (that is, you are NOT replacing an “old” cable
modem), do this:.................................................................................................................................	9
Hardware Connection.......................................................................................................................	12
CONNECTING OTHER DEVICES TO THE CABLE MODEM/ROUTER	15
Establishing your Wireless Network .................................................................................................	16
Connecting a Wireless enabled Device (including the iPhone or other cellular phones, iPad or other
tablets, the iPod Touch, etc.) to the Cable Modem/Router...............................................................	17
Connecting a Windows 8.1 or 8 Computer with Built in Wireless Capabilities ................................	18
Connecting a Windows 7 Computer with Built in Wireless Capabilities...........................................	19
Connecting a Windows Vista Computer with Built in Wireless Capabilities ....................................	20
Connecting a Windows XP Computer with Built in Wireless Capabilities.........................................	21
Connecting a Macintosh OS X Computer with Built in Wireless Capabilities....................................	22
Connecting a Computer with a Wireless adapter to the Cable Modem/Router ...............................	23
Using WPS as an alternative way to set up your Wireless Network.................................................	24
Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s
Ethernet/LAN ports...........................................................................................................................	26
CHANGING THE DEFAULT WIRELESS SETTINGS	28
About Wireless Security....................................................................................................................	28
Changing your Wireless Network Name(SSID) and Wireless Security Key/Password ......................	29
Setting Up Security Using WEP .........................................................................................................	30
Disabling Security .............................................................................................................................	31
ONLINE GAMING	33
Gaming .............................................................................................................................................	33
DMZ Host..........................................................................................................................................	34
Port Triggers .....................................................................................................................................	35
ADVANCED SETTINGS	38
Changing Default Settings ................................................................................................................	38
Accessing the Zoom Configuration Manager....................................................................................	39
Understanding the Configuration Manager Interface Screens .........................................................	40
Configuration Manager Interface Menus .........................................................................................	42
STATUS MENU OPTIONS	43
Software ...........................................................................................................................................	43
Connection........................................................................................................................................	44
Security .............................................................................................................................................	45

TDiagnostics .....................................................................................................................................	47
Event Log ..........................................................................................................................................	50
BASIC MENU OPTIONS	51
Setup.................................................................................................................................................	51
DHCP.................................................................................................................................................	54
DHCPv6 .............................................................................................................................................	55
LAN IPv6 ...........................................................................................................................................	56
DDNS.................................................................................................................................................	57
Backup/Restore.................................................................................................................................	59
ADVANCED MENU OPTIONS	61
Options .............................................................................................................................................	61
IP Filtering.........................................................................................................................................	64
MAC Filtering....................................................................................................................................	65
Port Filtering.....................................................................................................................................	67
Forwarding .......................................................................................................................................	68
Port Triggers .....................................................................................................................................	70
DMZ Host..........................................................................................................................................	72
RIP Setup...........................................................................................................................................	73
FIREWALL MENU OPTIONS	76
Basic..................................................................................................................................................	76
Event Log ..........................................................................................................................................	77
PARENTAL CONTROL MENU OPTIONS	82
Basic..................................................................................................................................................	82
User Setup.........................................................................................................................................	85
ToD Filter (Time of Day Filter)...........................................................................................................	87
Event Log ..........................................................................................................................................	88
WIRELESS MENU OPTIONS	90
Radio.................................................................................................................................................	90
Primary Network ..............................................................................................................................	92
Guest Network..................................................................................................................................	95
Advanced ..........................................................................................................................................	99
Access Control.................................................................................................................................	101
WMM (Wi Fi Multimedia) ..............................................................................................................	102
Bridging ..........................................................................................................................................	104
Media..............................................................................................................................................	106
VPN (VIRTUAL PRIVATE NETWORK) MENU OPTIONS	108
Basic Setting ...................................................................................................................................	108
IPSec ...............................................................................................................................................	109
L2TP/PPTP.......................................................................................................................................	115
Event Log ........................................................................................................................................	117
APPENDIX A: TROUBLESHOOTING TIPS	119
APPENDIX B: IF YOU NEED HELP	124
APPENDIX C: COMPLIANCE	125

Getting Started

This User Manual provides instructions for connecting and configuring your Cable Modem/Router and for setting up wireless and wired connections to the cable modem. This manual also includes details about security, firewalls, VPNs (Virtual Private Networks) and administrative tasks.

Package Contents

Your package contains the following items:

•Cable Modem/Router

•Power cube

•Ethernet RJ-45 cable

•Quick Start flyer

System Requirements

•You need to connect the Cable Modem/Router to a cable modem service that uses any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable service provider.

•To configure your modem, we recommend you use a computer with a built-in Ethernet port if one is available. If one is not available, you can use a wireless device to configure you modem.

You may have already used the Quick Start flyer to set up your Cable Modem/Router, to establish an Internet connection, and perhaps to set up a local area network. If you did, you may not need to read this User Manual. On the other hand, you may choose to read this User Manual for topics not covered in the Quick Start or to make changes to the settings you previously configured.

•If you haven’t already set up your Cable Modem/Router using the Quick Start, go to Chapter 2: Installing the Cable Modem/Router.

•If you have already installed your cable modem and want to learn more about connecting both wired and wireless computers and other devices to your Cable

Modem/Router, go to: Chapter 3: Connecting Other Devices to your Cable Modem/Router.

•Your Cable Modem/Router comes from the factory with a default SSID (Wireless Network Name), wireless security enabled, and a unique random Wireless Security Key (Wireless Password). These default settings for your modem/router are listed on the label of your cable modem/router. When the cable modem is standing vertically this label is located on the side of your modem. Most users can simply use the default settings. You may want to change the wireless settings if you are replacing a wireless router and want to use the same wireless network name and wireless password as the existing router instead of changing all your wireless devices to use the Cable Modem/Router’s defaults, or in the unlikely event that one of the wireless devices only supports WEP security. If you want to make changes to the default wireless settings, please refer to Chapter 4: Changing your Wireless Settings.

•We strongly recommend that you change the default password in the Configuration Manager for your Cable Modem/Router. (This is not the Wireless Password.) This precaution, recommended for any router, helps prevent a CSRF (cross site request forgery) hacker from gaining control of your router and redirecting you to websites that they control to steal sensitive financial information or money from you. To learn how to change this default password, please see Accessing the Zoom Configuration Manager.

•If you are using the Cable Modem/Router for online gaming and need to make changes to the router’s firewall, please see Chapter 5: Online Gaming.

•If you are like most users, you will not need to make changes to the Cable Modem/Router’s advanced settings. If your setup requires you to make changes to advanced settings, go to Chapter 6: Advanced Settings.

Installing the Cable Modem/Router

This chapter provides basic instructions for connecting the hardware and configuring the Cable Modem/Router using the Zoom Configuration Manager. This chapter is almost identical to the printed Quick Start.

We strongly recommend that you stand the cable modem up, with the logo toward the top. Standing the modem up will normally give you better wireless reception and improve modem cooling. Please rotate the base so it supports the modem case. After you stand your cable modem up, remember to adjust your antennas for best reception – normally with each one pointing up and away from the other antenna.

Before installing your cable modem, please read this:

You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable service provider.

Your cable service provider will need to know your modem's MAC ADDRESS and the account number of your cable service. The MAC ADDRESS is printed on a label on your modem. When the cable modem is standing vertically this label is located on the side of your modem. Your account number can be found on your bill, or you can call your service provider and ask them for your account number. You need to provide this information when you order cable modem service, or when calling the cable company after installing your modem, or when filling out the account setup web page that may appear when you first connect your cable modem to your provider’s network. You may also be asked for your cable modem's model name and number, which is ZOOM 5360. If you need the modem's serial number, you can find it near the MAC address on the label.

If you are replacing an “old” cable modem, do this:

1Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem. If the coaxial cable has a screw-on connector, turn the connector clockwise when tightening the cable onto the Zoom cable modem.

2If there’s an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable from the old cable modem and plug it into any of the Zoom cable modem’s yellow LAN jacks.

3Connect the Zoom power cube between the Zoom cable modem and a live power jack. DO NOT use your old cable modem’s power cube on your Zoom cable modem.

4It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable Modem/Router connects to a cable service provider. This allows the cable modem to connect to the appropriate channels for communication. You’ll see the DS, US, and/or Online modem lights on your cable modem flashing until the Online light stays steady green to signal success.

After the cable modem connects to your cable service provider, open your Web browser on the computer that’s connected to your cable modem/router. Then refresh the screen or try to go to a Web site. Many service providers, including Comcast, typically bring your browser to a registration page. In that case, follow the instructions on this registration page to register your modem. (Comcast Users Only: If the activation page does not appear, please go to www.comcast.com/activate to activate your modem.)

If no registration page appears after following the browser instructions above, you need to call your cable company to register your modem. Below is a list of some major cable service providers’ phone numbers to call if you need to activate your cable modem. Note that this list is subject to change.

Comcast	1	(855)	652-3446	Time Warner	1 (855) 704-4503
RCN	1	(866)	832-4726	Cable One	1 (877) 692-2253
Cox	1	(888)	556-1193

Once your cable modem is registered either online or through a conversation with someone at your cable service provider, your service provider will provision your cable modem service. Typically this takes less than 5 minutes, but in some cases this may take up to 30 minutes to complete.

5 Go to Now that your cable modem is connected, do this: below.

If this is a first-time cable modem installation (that is, you are NOT replacing an “old” cable modem), do this:

1Connect a “live” coaxial cable from your cable service provider to your cable modem First check that the wire in the center of the cable’s connector is centered, straight, and clean. If the coaxial cable has a screw-on connector, turn the connector clockwise when tightening the cable onto the Zoom cable modem.. (If you’re not sure a cable is live, you can see whether you get a good TV signal when that cable is used with a working TV set-top box.) Here are some ways you can get the live cable:

Coaxial Cable

Cable TV Jack

¾You have a cable TV cable (“coaxial cable”) with a male connector on the end that isn’t connected to anything. This cable may be coming out of a wall or connected to a cable TV jack.

¾There’s a cable TV jack in your wall. You can connect a cable TV “coaxial cable” between that jack and your cable modem. You may have a coaxial cable, possibly one that came with a cable modem starter kit from your cable service provider. If you don’t have a coaxial cable, you can get one at most electronics stores. You want one with a screw-in male F connector at each end, with a length that works for your installation.

¾If you don’t have an available cable TV cable or wall

jack, use a coaxial “T adapter” or “splitter” available from most electronics retailers (see example at right). Make sure you get one designed for cable modems and/or cable TV. These typically have one female IN jack and two female OUT jacks. You can disconnect a live cable from your TV set-top box and

screw it into the IN jack of the splitter. Then connect one coaxial cable from an OUT jack to your TV set-top box and another coaxial cable from the other OUT jack to your cable modem. You can see that this approach uses one

splitter and 2 additional coaxial cables, each of which has male connectors on each end. Some electronics retailers carry the Zoom Cable Modem Connection Kit which has an excellent splitter and 2 coaxial cables packaged together at a reasonable price. You can also purchase splitters and coaxial cable separately if you prefer to do that, perhaps because you need a special length of coaxial cable.

2Connect the supplied Ethernet cable between any cable modem LAN jack and a computer’s Ethernet jack. We recommend that you do this even if you later plan to disconnect this computer. If connecting the Ethernet cable to a computer is difficult or impossible, you can make a wireless connection to the Cable Modem/Router. Please see, Chapter 3: Connecting Other Devices to your Cable Modem/Router for details on establishing a wireless connection.

3Connect the Zoom power cube between the Zoom cable modem and a live power jack.

If no registration page appears after following the instructions above, you need to call your cable company to register your modem. Below is a list of some major cable service providers’ phone numbers to call to activate your cable modem. Note that this list is subject to change.

Comcast	1	(855)	652-3446	Time Warner	1 (855) 704-4503
RCN	1	(866)	832-4726	Cable One	1 (877) 692-2253
Cox	1	(888)	556-1193

Once your cable modem is registered either online or through a conversation with someone at your cable service provider, your service provider will provision your

cable modem service. Typically this takes less than 5 minutes, but in some cases this may take up to 30 minutes to complete.

5 Go to Now that your cable modem is connected, do this: below.

Now that your cable modem is connected, do this:

Now that you have installed your cable modem and it has synchronized itself with the cable network, your cable modem can connect your computers, tablets, smartphones and other Wi-Fi compatible or Ethernet-enabled devices to the Internet.

To check that your cable modem is working, open your browser and go to a familiar Web site. If it works, congratulations! Installation is complete for a single PC.

•To learn how to connect both wired and wireless computers and other devices to your Cable Modem/Router go to: Chapter 3: Connecting Other Devices to your Cable Modem/Router.

•Your Cable Modem/Router comes from the factory with a default SSID (Wireless Network Name), wireless security enabled, and a unique random Pre-Shared Key (Security Key/Password). These default settings for your modem/router are listed on the label of your unit. When the cable modem is standing vertically this label is located on the side of your modem. Most users can go ahead and use the default settings. You may want to change the wireless settings if you are replacing a wireless router and want to use the same wireless network name and wireless password as the existing router instead of changing all your wireless devices to use the Cable Modem/Router’s defaults, or in the unlikely event that one of the wireless devices only supports WEP security. If you want to make changes to the default wireless settings, please refer to Chapter 4: Changing your Wireless Settings.

•We strongly recommend that you change the default password in the Configuration Manager for your Cable Modem/Router. (This is not the Wireless

Password.) This precaution, recommended for any router, helps prevent a CSRF (cross site request forgery) hacker from gaining control of your router and redirecting you to websites that they control to steal sensitive financial information or money from you. To learn how to change your default password, please see Accessing the Zoom Configuration Manager.

•If you are using the Cable Modem/Router for online gaming you may need to

make changes to the router’s firewall please see Chapter 5: Online Gaming.

•If you are like most users you will not need to make changes to the Cable Modem/Router’s advanced settings. If your setup requires you to make changes go to Chapter 6: Advanced Settings.

Hardware Connection

LAN 1-4 Four 10/100/1000 auto-sensing Ethernet ports (Gigabit Ethernet 1-4) for computers and other devices that have an

	Ethernet port
RESET	Press and hold this recessed button at least 8
	seconds in the unlikely event that you want to
	restore the default factory settings. This button is
	recessed to prevent accidental resets of your
	cable modem/router.
RF	Connect your coaxial cable line to this port.
POWER	Connect the supplied power cube to this port.

Front Panel LEDs

Your Zoom cable modem has several lights on its front panel to help you monitor the Cable Modem/Router’s status.

LIGHT	COLOR	DESCRIPTION
		ON:	Power is supplied to the cable
Power	Green		modem/router
Power	Green	OFF:	Power is not supplied to the cable
		OFF:	Power is not supplied to the cable
			modem/router
		Green Blinking: Scanning for DS channel
		Green ON:		Synchronized on 1 channel
DS	Green or			only
Downstream	Green or	Blue Blinking:		Negotiating bonded
sync	Blue			channel(s)*
sync				channel(s)*
		Blue ON:		Bonded with 2 or more
				channels
		Green Blinking: Ranging is in progress
		Green ON:		Ranging is complete; operate
				on 1 channel
US	Green or	Blue Blinking:		Negotiating bonded
Upstream sync	Blue			channel(s)*
		Blue ON:		Bonded with 2 or more
				channels
		OFF:		Upstream channel is inactive
		Blinking: Cable interface is acquiring IP, Time
Online	Green		of Day, and configuration
Online	Green	ON:	Cable modem/router is online
		ON:	Cable modem/router is online
		OFF:	Cable modem/router is offline
		Blinking: Data is flowing and Ethernet is
LAN 1-4			connected
LAN 1-4	Green or	Green:	Connected at highest LAN speed, 1
Ethernet LAN	Green or	Green:	Connected at highest LAN speed, 1
Ethernet LAN	Amber		Gbps
ports	Amber		Gbps
ports		Amber:	Connected at 10 or 100 Mbps
		Amber:	Connected at 10 or 100 Mbps
		OFF:	No Ethernet link detected
		Blinking: Data is flowing and wireless is
	Green		connected on the 2.4 GHz band.
2.4G	Green	ON:	2.4 GHz wireless band is enabled
2.4G		OFF:	2.4 GHz wireless band is not
		OFF:	2.4 GHz wireless band is not
			enabled

		Blinking:	Data is flowing and wireless is
			connected on the
5G	Green		5 GHz band
5G		ON:	5 GHz wireless band is enabled
		ON:	5 GHz wireless band is enabled
		OFF:	5 GHz wireless band is not enabled
		Blinking: WPS is in discovery mode (LED
			blinks for up to 2 minutes)
WPS	Green	ON:	LED lit solid after WPS configuration
WPS	Green		is successful
		OFF:	(after 2 minutes blinking): No Wi-Fi
			client associated with the cable
			modem/router via WPS
WPS		Pressing the WPS button for 5 seconds
WPS		initiates a WPS connection with other wireless
Button		initiates a WPS connection with other wireless
Button		devices.
		devices.

*If Blue light blinks continuously, this indicates partial service (at least one designated channel has not completed bonding). This does not generally affect performance, but your cable company may want to know so they can adjust their network.

Connecting Other Devices to the Cable Modem/Router

This chapter explains how to connect devices (computers, phones, tablets, game stations, etc.) to the Cable Modem/Router. These devices can be connected either wirelessly or to one of the Ethernet ports on your Cable Modem/Router.

If you are connecting a computer or other device to an Ethernet LAN port of the Cable Modem/Router, please go to Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports. If you are connecting one or more Wi-Fi compatible devices wirelessly to the cable modem/router, please continue below.

Connecting Wi-Fi compatible wireless devices to your Cable Modem/Router

Your Cable Modem/Router comes pre-configured with these wireless settings:

•WPA2-PSK/WPA-PSK security is enabled

•A random Pre-Shared Key (also called a security key or password) that’s unique for your modem/router. The Security Key/Password is printed on the label of your cable modem/router. When the cable modem is standing up, this label is located on the side of your modem.

Cable Modem label:

•The default SSID (wireless network name) is assigned as Zoomxxxx (where

xxxx are the 4 last digit of the CM MAC Address). The SSID name on the label is for model 5360’s 2.4 GHz frequency band. Model 5360’s 5 GHz band has the same name plus -5G at the end, and is only visible if your wireless device works at 5 GHz.

Your Cable Modem/Router is capable of sending and receiving wireless data on both the 2.4GHz frequency band and the 5 GHz frequency band at the same time. Almost all computers, smartphones, tablets, and other client devices support the 2.4 GHz band, and some also support the 5 GHz band. A major advantage of the 5 GHz band is that it’s normally much less crowded with other devices trying to use that band. This is especially important in areas with lots of wireless devices, such as some cities. To select the 5 GHz network for a client device, pick the network ending in 5G. You may want to try both SSIDs to see which one gives you better speed and range.

Most users should simply use these default settings. If you want to change these default settings please see, Chapter 4, Changing the Default Wireless Settings before connecting your wireless computers or devices.

You must use compatible wireless settings for each computer or device that you want to wirelessly connect to the Cable Modem/Router, as described below.

Establishing your Wireless Network

If all the computers or devices on your network support WPS, you can use WPS to easily set up your network. Windows 8.1, 8, and 7 support WPS. Non Windows devices typically have a button called WPS on them if they support WPS. (Note: Apple iPads, iPhones, and Macintosh computers do not support WPS as of July 2015.) Please see Using WPS to set up your Wireless network if you want to use WPS for wireless connections to your Cable Modem/Router.

If some of the wireless devices do not support WPS, or if you do not know whether they do support WPS, you can configure each computer or device manually. To do that, select one of the possibilities for that computer or other device below:

¾If you have a non-computer wireless device like an iPhone or other cellular phone, iPad or other tablet, iPod Touch, etc., see the instructions on page 17 for Connecting a Wireless-enabled Device to your Cable Modem/Router.

¾Many newer Windows 8.1, 8, 7, Vista, and XP computers have built-in wireless networking capabilities and do not require the installation of a wireless component.

If this is the case, you should set up that computer’s wireless connection using the Windows 8.1 or 8, 7, Vista, or XP connect utility. See the sections below on connecting Windows 8.1 or 8 (page 18), Windows 7 (page 19), Vista (page 20), or XP (page 21) computers with built-in wireless capabilities.

¾If you are using a Macintosh computer see the instructions on page 22 for Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities

¾Some older Windows computers may have built-in wireless networking capabilities, but not use the Windows 8.1, 8, 7, Vista, or XP utility to configure wireless networking. If this is so, set up your computer’s wireless connection using the instructions on page 23 for Connecting a Computer with a wireless adapter to the Cable Modem/Router.

¾Some computers may need a wireless network adapter installed. This can be a USB adapter, PC Card adapter, or PCI adapter. When you install the adapter, make sure that it is set to infrastructure or access point mode (NOT ad-hoc or peer-to-peer mode). If you need help installing your wireless adapter or setting its mode, refer to the documentation that came with it. After you install the adapter, see the instructions on page 23 for Connecting a Computer with a wireless adapter to the Cable Modem/Router.

Connecting a Wireless-enabled Device (including the iPhone or other cellular phones, iPad or other tablets, the iPod Touch, etc.) to the Cable Modem/Router

1Select the wireless-enabled computer or device that you want to add to the network. The device should have software that will let it perform a site search to scan for available wireless networks in your area. You may have to click on something like Settings and then Wi-Fi. When the list of available wireless networks appears, click on Zoomxxxx-5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx-5G then most likely your wireless adapter does not support the 5 GHz network, so click on Zoomxxxx. In both cases, xxxx are the last 4 digits of the CM MAC address. You can find Zoomxxxx printed on the label of your Cable Modem/Router. In the unlikely event that you changed the SSID from the default, select your new SSID.

2When prompted for the wireless password, enter your Pre-Shared Key (Security Key/Password) and click either Next, Connect or Join. Your Security Key/Password can be found on the label of your Cable Modem/Router.

Tip!

If you need help, refer to the documentation that came with your wireless device.

3Test your wireless connection. Open your device’s Web browser (for instance, Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips.

Your device is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current network:

1On your wireless device or computer, find the wireless network connection option (similar to the process of adding your device or computer to the network).

2Click or highlight your SSID (wireless network name).

3Select or click on Disconnect, Forget, or Forget this network or similarly-named button.

Connecting a Windows 8.1 or 8 Computer with Built-in Wireless Capabilities

1Click the Wireless Network Configuration utility icon in your computer’s system tray.

2Typically you then click on Zoomxxxx-5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx-5G then most likely your wireless adapter does not support the 5 GHz network, so click on Zoomxxxx. In both cases, xxxx are the last 4 digits of the CM MAC address. You can find Zoomxxxx printed on the label of your Cable Modem/Router. In the unlikely event that you changed the SSID from the default, select your new SSID.

3Click Connect. If you want to connect to this network automatically in the future, check the Connect Automatically checkbox.

4When prompted to enter your Network Security Key, enter your Pre-Shared Key (Security Key/Password) and hit Next. Your Security Key/Password can be found on the label of your Cable Modem/Router.

5When asked “Do you want to turn on sharing between PCs and connect to devices on this network?” Click Yes to enable sharing and No to disable sharing. Sharing sets up your firewall to allow other users on your network to share files, folders or

devices such as printers. Most users should select Yes. If you know you don’t want to share files or devices, select No.

6Test your wireless connection. Open your computer’s Web browser and try to connect to a familiar Website. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips.

Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current wireless network:

1Left-click the wireless network icon in the notification area of the Windows taskbar.

2Right-click your SSID (wireless network name) and select Disconnect.

Connecting a Windows 7 Computer with Built-in Wireless Capabilities

1Click the Wireless Network Configuration utility icon in your computer’s system tray.

3Click Connect. If you want to connect to this network automatically in the future, check the Connect Automatically checkbox.

4When prompted to enter your Network Security Key, enter your Pre-Shared Key (Security Key/Password) and hit OK. Your Security Key/Password can be found on the label of your Cable Modem/Router.

5Test your wireless connection. Open your computer’s Web browser and try to connect to a familiar Website. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips

Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current network:

1Right-click the wireless network icon in the notification area of the Windows taskbar.

2Right-click your SSID (wireless network name) and select Disconnect.

Connecting a Windows Vista Computer with Built-in Wireless Capabilities

1From the Start menu select Connect to.

2In the Connect to a network dialog box, typically you click on Zoomxxxx-5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx-5G then most likely your wireless adapter does not support the 5 GHz network, so click on Zoomxxxx. In both cases, xxxx are the last 4 digits of the CM MAC address. You can find Zoomxxxx printed on the label of your Cable Modem/Router. In the unlikely event that you changed the SSID from the default, select your new SSID.

3Click Connect. If you want to connect to this network automatically in the future, check the Connect Automatically checkbox.

4When prompted to enter your Network Security Key, enter your Pre-Shared Key (Security Key/Password) and hit Connect. Your Security Key/Password can be found on the label of your Cable Modem/Router.

5In the Successfully connected to [desired network] dialog box, you have three options. You can:

•Select Save the network and Start this connection automatically if you always want to connect to the same network. Then click Close. The next time you start your computer, you will automatically connect to the selected network.

•Select Save the network and clear the Start this connection automatically check box if you don't want to automatically connect to this network every time you start your computer but you will want to sometimes connect to this wireless network in the future. Click Close to display the Select a location . . . dialog box where you choose a location. Windows Vista automatically applies the correct network security settings. If the User Account Control dialog box appears, click

Continue.

•Click Close to complete the connection procedure. Select this option if you are connecting to this network only one time.

Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current network:

1From the Start menu, select Connect to.

2In the Disconnect or Connect to another network dialog box, select the current network and click Disconnect.

3In the Are You Sure? message box, click Disconnect again.

4In the next dialog box, you can connect to another network or click Close to complete the disconnect procedure.

Connecting a Windows XP Computer with Built-in Wireless Capabilities

1On your Windows desktop, click the Wireless Network Icon in the System Tray.

3Click Connect. If you want to connect to this network automatically in the future, check the Connect Automatically checkbox.

4When prompted to enter your Network Security Key, enter your Pre-Shared Key (Security Key/Password) and hit Connect. Your Security Key/Password can be found on the label of your Cable Modem/Router.

Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current network:

1On your Windows desktop, click the Wireless Network Icon in the System Tray.

2Click View Wireless Networks button.

3Select your SSID (wireless security name) and click Disconnect.

Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities

1Click the Wi-Fi icon in the menu bar. If the Wi-Fi icon does not appear on your menu bar, please refer to your built-in Macintosh documentation for how to enable wireless.

Note: On versions prior to OS 10.7 the Wi-Fi icon is called AirPort.

3When prompted for the password in the next dialog box, enter your Pre-Shared Key (Security Key/Password) and hit Join. Your Security Key/Password can be found on the label of your Cable Modem/Router.

4Test your wireless connection. Open your computer’s Web browser and try to connect to a familiar Website. If you are unable to connect, make sure you followed the instructions. If you did, please see Appendix A: Troubleshooting Tips.

Your computer is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current network:

1Click the Wi-Fi icon on the menu bar.

2Select Turn Wi-Fi Off (OS 10.7 or later) or Turn AirPort Off (OS versions prior to 10.7) to disconnect from the router.

Connecting a Computer with a Wireless adapter to the Cable Modem/Router

1Go to the computer that is set up with a wireless adapter that you want to add to the network. For many wireless adapters, you will use their configuration manager software and click a Scan button or select a Site Scan, Scan Networks, or other similarly named tab to do a site search. When the list of available wireless networks appear, you typically select Zoomxxxx-5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx-5G then most likely your wireless adapter does not support the 5 GHz network, so click on Zoomxxxx. In both cases, xxxx are the last 4 digits of the CM MAC address. You can find Zoomxxxx printed on the label of your Cable Modem/Router. In the unlikely event that you changed the SSID from the default, select your new SSID.

If you need help, refer to the documentation that came with your wireless adapter.

Note for Windows 8.1, 8, 7, Vista and XP users: If you installed a wireless adapter on a Windows 8.1, 8, 7, Vista or XP computer, Windows may try to automatically configure the adapter (rather than let you use the software provided with the wireless adapter). You will know this is happening because you will be prompted with a message about one or more wireless networks being available. You will also be able to click a link to open the Wireless Network Connection Properties dialog box. If this happens, click the link, clear the Use Windows to configure my wireless network settings check box, and then click OK. You can then use the software provided with your wireless adapter without interruption from Windows.

2When prompted for the wireless password, enter your Security Key/Password and hit Connect. Your Security Key/Password can be found on the label of your Cable Modem/Router.

Your device is now connected to your wireless network. If you want to connect additional computers or devices, follow the instructions for your device by starting at the first page of this chapter.

To disconnect from the current network:

1On your computer that has a wireless adapter, find the wireless network connection option (similar to the process of adding your computer to the network).

2Click or highlight the Router’s Wireless Security Name.

3Select or click on Disconnect or similarly-named button.

Using WPS as an alternative way to set up your Wireless Network

If all the Wi-Fi compatible wireless devices on your network support WPS, you can choose to quickly setup your wireless network by pushing a button on your cable modem/router and on each wireless device connecting to your cable modem/router.

Windows 8.1, 8 and Windows 7 users should follow the instructions below: Other computers or devices such as tablets should go to If you are using a non Windows computer or other device that supports WPS.

If you are using a Windows 8.1, 8 or 7, computer:

1Open Connect to a Network on that computer by right-clicking the network icon in the notification area of the Windows taskbar.

2A list of available networks is displayed.

3Typically you then click on Zoomxxxx-5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx-5G then most likely your wireless adapter does not support the 5 GHz network, so click on Zoomxxxx. In both cases, xxxx are the last 4 digits of the CM MAC address. You can find Zoomxxxx printed on the label of your Cable Modem/Router. In the unlikely event that you changed the SSID from the default, select your new SSID.

4You will see a screen with a text box for the Security key. If WPS configuration is supported, you may see a message such as You can also connect by pushing the

button on the router. If you see this message, continue at step 5 below.

Windows 7

Windows 8.1 or 8

5Press the Wi-Fi Protected Setup (WPS) button on the router for at least 3 seconds.

(You do not need to type a security key or passphrase in the Security key text box on your Windows machine). The Cable Modem/Router will automatically set up the computer to connect to the network and apply the network's security settings. Then click OK on the computer’s Connect to a Network dialog box.

Repeat steps 1-5 above for each Windows computer you want to connect to the Cable Modem/Router. If you want to connect a non Windows computer or another device such as a tablet, follow the instructions below.

If you are using a non Windows computer or other device that supports WPS

Please refer to the instructions for your device for more information on using WPS. The directions below should work for most users.

1Press the WPS button on the front panel of the router for at least 5 seconds. The WPS LED should blink green.

2Within 2 minutes (before the WPS LED light turns off), press the WPS button on the device that you’re linking wirelessly to the modem/router. The button may be a

physical pushbutton on the device or a button on a page of the device’s wireless network configuration menus.

3Congratulations! You should now have a secure connection between your Cable Modem/Router and a device. Now is a good time to check that your device’s Internet connection is working. Open your browser and go to a familiar Web site. If you are able to connect, continue with the next step below.

If you are not able to connect to the Internet, please see Appendix A: Troubleshooting Tips.

4If you have other devices whose WPS security you need to set, repeat steps 1 through 3 for each device. When they are finished, the basic setup for these local wireless devices should be complete.

Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports

You can plug up to four computers, game consoles, or other Ethernet-capable devices into the Cable Modem/Router’s LAN ports. For information about your specific device, please refer to the documentation that came with that device. Follow the instructions below for each computer or other device.

1If you connected the Cable Modem/Router to a computer using a wired connection when setting up the Cable Modem/Router, unplug the computer now if you don’t want that computer to stay connected to the Cable Modem/Router.

2To connect a computer or other Ethernet-capable device, plug one end of an Ethernet cable into an available Ethernet (LAN 1, 2, 3, or 4) port on the Cable Modem/Router and plug the other end of the Ethernet cable into the Ethernet port of the additional device you want to connect to the Cable Modem/Router. (If you are connecting a hub or a switch, this is typically called an Uplink or Expansion port.) If you are connecting a computer or game station, go to step 5 of this section.

3If you are connecting a network device such as a switching hub, use the instructions that came with that device. Then reboot any computer that is part of your network. For example, if you connected a switching hub, reboot any computer that will be connected to that switching hub.

4If you are connecting a HomePlug adapter pair with one adapter plugged into the Cable Modem/Router and an AC outlet, and the other adapter plugged into a computer, game station, or other device and an AC outlet, make those connections and then go to step 5.

5Verify that your Internet connection is working. Open a Web browser on each computer that’s using your network and try to connect to a familiar Web address.

6Congratulations! You have connected an additional device to the Internet. You can connect up to 4 Ethernet-capable devices to the Cable Modem/Router, following the instructions above for each device by starting at step 2 of this section.

Changing the Default Wireless Settings

Your Cable Modem/Router comes from the factory with a default SSID (Wireless Network Name), WPA-PSK/WPA2-PSK wireless security and a random Wireless Security Key (Wireless Password). These default settings for your router are listed on the label of your unit. When the cable modem is standing vertically this label is located on the side of your modem. Most should use the default settings.

You may want to change your wireless settings if the wireless devices on your network are already configured to use an existing wireless network name and password. Instead of having to reconfigure all the devices on your network, you can change the Cable Modem/Router to match the existing settings used by your devices. Read this chapter if you want to use another wireless security mode, or if you want to change either the SSID or Wireless Security Key. If you want to use the default wireless settings, you can skip this chapter.

About Wireless Security

There are two basic wireless security modes, WPA and WEP. There are two versions of WPA: WPA and WPA2. When configured as part of a typical home or small office network, WPA and WPA2 require a Pre-Shared Key, or PSK. These modes are typically called WPA-PSK and WPA2-PSK, respectively, though sometimes they’re just called WPA and WPA2. You can enable either WPA-PSK or WPA2-PSK alone, or you can enable both WPA-PSK and WPA2-PSK together. By default, your Cable Modem/Router has both WPA-PSK and WPA2-PSK enabled. You will only need to change the security mode if you know that you have a device you are connecting to your wireless network that only supports WEP. (Go to Setting Up Security Using WEP.) In the unlikely event that you want an unsecured network, this is discussed late in this chapter in Disabling Security.

Note: If you have a Radius Server (very unlikely for a home network), select the WPA/WPA2 options without PSK. All instances of WPA and/or WPA2 that follow refer to WPA-PSK and/or WPA2-PSK unless noted otherwise.

You can check to see if all other clients that you plan to put on the network support WPA or WPA2. You can do this by checking the manual that came with each device or by checking the configuration software for the installed device. Look under Security or Encryption or Setup or Advanced Features. Most devices will support one of these modes.

•To change the Wireless Network Name (SSID) or Wireless Security Key/Password (Pre-Shared key) used by your Cable Modem/Router go to Changing your Wireless Network Name(SSID) and Pre-Shared Key.

•If any of the devices you want to connect to your wireless network do not support WPA or WPA2, go to Setting Up Security Using WEP.

•If you need to set up an unsecured network, see Disabling Security.

Changing your Wireless Network Name(SSID) and Wireless Security Key/Password

Most likely your previous wireless network used 2.4GHz. If you want to change your Cable Modem/Router settings to match your existing network settings follow the steps below. If you have devices that support 5GHz then you should connect to the Cable Modem/Router’s 5G network. For instructions on connecting to the 5G network refer to Chapter 3, Connecting other Devices to the Cable Modem/Router.

To check if your device supports the 5 GHz, you can scan for available wireless networks on your device. If you see a wireless network named Zoomxxxx-5G than your devices supports 5 GHz and you should follow the instructions for connecting that device to the Cable Modem/Router found in Chapter 3. If you only see Zoomxxxx then your device does not support 5 GHz. In both cases, xxxx are the last 4 digits of the CM MAC address. You can find Zoomxxxx printed on the label of your Cable Modem/Router. When the cable modem is standing vertically this label is located on the side of your modem.

1Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1

2In the Login dialog box, type the User Name and Password in lower case, then click Login. (Here we assume the default User Name and Password.)

User Name: admin

Password: admin

3Click Wireless on the top menu.

4The Wireless Radio page appears. Under Select 2.4 or 5 GHz option. Select 2.4 GHz if your existing wireless network used 802.11n 2.4GHz. If your existing network used 802.11n 5GHz or you just want to change the SSID for the 5 GHz network select 5 GHz. Click Apply.

5To change the wireless security, start by setting all the following drop-down menus to Disable: WPA, WPA-PSK, WPA2, and WPA2-PSK.

6Then select Enable for the mode(s) you choose for setting wireless security.

Note: To use WPA2 /WPA, all of the wireless devices on your network must support either encryption method. In this case, enable:

oWPA-PSK and WPA2-PSK (if you want to use a Pre-Shared Key) or

oWPA and WPA2 (use this only if your network uses a Radius Server. This is very uncommon for a home network)

If you know that all your devices support the more secure WPA2 you can enable WPA2 only (or WPA2-PSK if you want to use a Pre-Shared Key) instead of WPA and WPA2.

7In the WPA Pre-Shared Key text box (only if you selected an option requiring a Pre-Shared Key), enter a passphrase of your choice (a minimum of 8 characters). Write down this passphrase and put it where you can find it – on the bottom of the Cable Modem/Router case, for instance.

8Click Apply.

9Now you need to set up each of your wireless devices with the SSID and passphrase. See Chapter 3, Connecting other Devices to the Cable Modem/Router for help on connecting your wireless computers and devices.

Your security setup configuration is now complete!

Setting Up Security Using WEP

WEP is an older wireless security standard that has been shown to be easily defeated. Because of this, the use of WEP has been phased out of use by the wireless industry and should only be used if any when one of your network devices DOES NOT support WPA or WPA2. WEP can be configured two ways: 64-bit and 128-bit. 128-bit WEP provides more security than 64-bit.

1Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1

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