Zebra Technologies H 2824-Z User Manual

H 2824-Z

Desktop Printer

User Manual

Zebra® LP 2824-Z™

User Guide

The copyrights in this manual and the label printer described therein are owned by Zebra Technologies. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

All other brand names, product names, or trademarks belong to their respective holders.

Customer Order # 980531-001 A

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for Class B Digital Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the product manuals, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, the user is encouraged to do one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

980531-001 A LP 2824-Z User Guide 3

Proprietary Statement

The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with Shielded Communication Cables.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

4 LP 2824-Z User Guide 980531-001 A

Contacts

Preface

This section provides you with contact information, document structure and organization, and additional reference documents.

You can contact Zebra Technologies at any of the following:

Visit us at: www.zebra.com

Our Mailing Addresses:

Zebra Technologies Corporation

333 Corporate Woods Parkway

Vernon Hills, Illinois 60061.3109 U.S.A

Telephone: +1 847.634.6700

Fax: +1 847.913.8766

Zebra Technologies Europe Limited

Zebra House

The Valley Centre, Gordon Road

High Wycombe

Buckinghamshire HP13 6EQ, UK

Telephone: +44 (0)1494 472872

Fax: +44 (0)1494 450103

980531-001 A LP 2824-Z User Guide 5

Preface

Environmental Management

Support

You can contact Zebra support at:

Web Address: www.zebra.com/SS/service_support.htm

Note • The web address is case-sensitive.

US Phone Number +1 847.913.2259

UK/International Phone Number +44 (0) 1494 768289

Environmental Management

Do not dispose of this product in unsorted municipal waste. This product is recyclable, and should be recycled according to your local standards.

For more information, please see our website at:

Web address: www.zebra.com/environment

Document Conventions

The following conventions are used throughout this document to convey certain information:

Alternate Color (online only) Cross-references contain links to other sections in this guide. If you are viewing this guide online, click the blue text

Command Line Examples All command line examples appear in Courier New font. For example, type the following to get to the Post-Install scripts in the

to jump to its location.

bin directory:

Ztools

Files and Directories All file names and directories appear in Courier New font. For example, the

Cautions, Important, Note, and Example

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Zebra<version number>.tar file and the /root directory.

6 LP 2824-Z User Guide 980531-001 A

Preface

Related Documents

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in physical

harm to you.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.

Caution • Advises you need to wear protective eyeware.

Important •

Note • Indicates neutral or positive information that emphasizes or supplements important

Advises you of information that is essential to complete a task.

points of the main text.

Example • Provides an example, often a scenario, to better clarify a section of text.

Tools • Tells you what tools you need to complete a given task.

Video • (online only) Links to a motion picture that demonstrates a procedure.

Related Documents

8 LP 2824-Z User Guide 980531-001 A

Proprietary Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Environmental Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inspecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Attaching Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loading Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Adjusting the Roll Holders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Placing the Roll in the Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Hooking Up the Printer and Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Communicating with the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the Print Width. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Adjusting the Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

980531-001 A LP 2824-Z User Guide 9

Contents

3 • Operations & Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Printing in Peel-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing on Fan-Fold Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the Cutter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4 • Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Print Head Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Media Path Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Platen Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Replacing the Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Replacing the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Thermal-Transfer LP Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Printing a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Recalibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Resetting the Factory Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Communications Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Feed Button Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6 • Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Universal Serial Bus (USB) Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

ZebraNet® PrintServer II for Ethernet Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Serial (RS-232) Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

10 LP 2824-Z User Guide 980531-001 A

Introduction

This section describes what you get in your shipping box and provides an overview of printer parts. This section also has procedures that describe how to open and close the printer and report any problems.

Hello!

Thank you for choosing a Zebra® desktop printer, a high-quality on-demand printer manufactured by the industry leader in quality, service, and value—Zebra Technologies Corporation. For over 25 years, Zebra Technologies Corporation has provided customers with the highest caliber of products and support.

Your printer is a high-quality on-demand printer. The printer provides thermal-transfer printing (which uses ribbon) and direct-thermal printing.

This manual provides all of the information you will need to operate your printer on a daily basis. To create label formats, refer to your programming guide. This guide is available by contacting your distributor or dealer.

Your printer, when connected to a host computer, functions as a complete system for printing labels and tags.

Note • Many printer settings may also be controlled by your printer’s driver or label

preparation software. Refer to the driver or software documentation for more information.

980531-001 A LP 2824-Z User Guide 11

Introduction

What’s in the Box?

Save the carton and all packing materials in case you need to ship or store the printer later. After unpacking, make sure you have all parts. Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book.

Sample

Labels

Cleaning

Pen

Documentation

Printer

and Warranty

Power Supply

and Cords

12 LP 2824-Z User Guide 980531-001 A

Inspecting the Printer

Look at the outside of the printer and make sure that all parts are present.

Status

Light

Feed

Button

Introduction

Inspecting the Printer

Opening the printer

To access the media compartment, you must open the printer. Pull the release levers towards you and lift the cover.

Release Latches

Power

Switch

Power

Supply

Receptacle

Interface

Connectors

(vary by option)

980531-001 A LP 2824-Z User Guide 13

Introduction

Inspecting the Printer

After opening the printer, check the media compartment.

Tear Bar Print Head

Open-Hanger Lock

Media Hangers

Media Guides

Platen Roller

Head-Up Sensor

Peel-Off Option

Bar

Roller

Sensor

14 LP 2824-Z User Guide 980531-001 A

Closing the printer

1. Hold the top cover and press the “kick-stand” cover lock to release.

2. Lower the top cover. The ribbon carriage automatically folds up into place.

3. Press down until the cover snaps closed.

Introduction

Inspecting the Printer

Reporting Damage

If you discover damage or missing parts:

• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.

• Keep the carton and all packing material for inspection.

• Notify the authorized reseller.

980531-001 A LP 2824-Z User Guide 15

Introduction

Inspecting the Printer

16 LP 2824-Z User Guide 980531-001 A

Getting Started

This section describes how to set up your printer for the first time and use the most common operating procedures for loading media in tear-off mode and loading ribbon.

Modes of Printing

You can operate this printer in different modes:

• Standard tear-off mode allows you to tear off each label (or a strip of labels) after it is printed.

• In optional peel-off mode, the backing material is peeled away from the label as it is printed. After this label is removed, the next one is printed.

• In optional liner-free mode, labels have no backing. This option is only available with a special platen.

• In optional cutter mode, an attached unit cuts through the media.

The printer typically uses roll media, but you can use fan-fold or other continuous media as well.

For procedures to use optional modes and features, refer to the Operation and Options section.

980531-001 A LP 2824-Z User Guide 17

Getting Started

Attaching Power Supply

Check the power supply to make certain it is appropriate for your input voltage.

Caution • Use the power supply that came with your printer. Never operate the printer and power supply in an area where they can get wet. Serious personal injury could result!

1. Make sure the power switch is in the off position (forward).

2. The DC power supply has a barrel connector on one end that must be inserted into the

power supply receptacle on the back of the printer.

3. Insert the separate AC power cord into the power supply.

4. Plug the other end of the cord into an appropriate AC electrical outlet.

Power

Switch

Power

Supply

Receptacle

Barrel

Connector

Power

Indicator

Plug Varies by Country

AC Power

Cord

Power

Supply

18 LP 2824-Z User Guide 980531-001 A

+ 44 hidden pages