ZQ610 &
ZQ620
Mobile Printers
ZQ610 &
ZQ620
Mobile Printers
User Guide
P1098271-03EN
Contents
Proprietary Statements ...................................................... 6
Document Conventions ..................................................... 8
Introduction to the ZQ610 & ZQ620 Printers .................... 9
Unpacking and Inspection ................................................................10
Reporting Damage ...........................................................................10
ZQ610 & ZQ620 Technology............................................................11
PowerPrecision+ (PP+) Battery ............................................... 11
Printing Technology ..........................................................................12
QR Code ..........................................................................................13
Made for iPhone (MFi) .....................................................................13
Near Field Communication (NFC) ....................................................13
Color LCD Display ...........................................................................14
ZQ6 Overview.................................................................... 15
Getting Ready to Print ...................................................... 17
Battery ..............................................................................................17
Removing the Battery ......................................................................17
Removing the Battery Tape Insulator ...............................................18
Installing the Battery ........................................................................19
Battery Safety ..................................................................................20
Charger Safety .................................................................................20
Smart Charger-2 (SC2) Single Battery Charger .............................21
Charging Status Indicators ...............................................................21
Battery Health Indicator ...................................................................21
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ZQ610 & ZQ620 User Guide
SC2 Dimensions ..............................................................................22
Model UCLI72-4 Quad Charger ......................................................22
AC Power Adapter ..........................................................................24
Ethernet and Charging Cradles .......................................................25
LED Status Indicator ........................................................................26
Printer Operation with Cradle ...........................................................28
1-Slot Battery Charger ....................................................................29
Charging Status Indicators ...............................................................29
3-Slot Battery Charger ....................................................................30
Loading the Media in the ZQ6 Printers ............................................31
Loading Media Procedure ................................................................31
Loading Media in Peel-off Mode .....................................................33
ZQ6 Healthcare Printers ..................................................................34
Operator Controls ............................................................................36
Standard Control Panel ....................................................................36
Normal Boot-up LED Behavior .........................................................37
Sleep Mode LED Behavior ...............................................................37
Shutdown Behavior ..........................................................................37
Power LED Ring Behavior ...............................................................38
LCD Control Panel ...........................................................................39
Status Bar Icons ...............................................................................40
Home Menu Screen ........................................................................42
Home Screen Icons and Parameters ...............................................44
Alert Messages ................................................................................45
Buttons .............................................................................................46
Power-Up Sequences ......................................................................46
Runtime Sequences without LED Flashes .......................................46
Sleep Mode ......................................................................................47
Adaptive Print Performance .............................................................48
Draft Mode .......................................................................................48
Verify the Printer is Working ............................................................. 49
Printing a Conguration Label ..........................................................49
Connecting the Printer .....................................................................50
Cable Communication ......................................................................51
RS-232C Communications ..............................................................51
USB Communications ......................................................................51
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ZQ610 & ZQ620 User Guide
Providing Strain Relief for Communications Cable ..........................52
Zebra Setup Utilities .........................................................................53
Zebra Android Printer Setup Utility (for Link-OS Printers) ................53
Wireless Communications with Bluetooth ........................................54
Bluetooth Networking Overview .......................................................54
Bluetooth Security Modes ................................................................55
Bluetooth Minimum Security Modes ................................................56
WLAN Overview ...............................................................................57
Setting Up the Software ...................................................................58
Designing Labels .............................................................................58
Using Pre-Printed Receipt Media .....................................................60
Black Mark Dimensions (Receipt Media) .........................................60
Label Areas ......................................................................................60
Label Design Examples ...................................................................61
Keep-Out Areas ...............................................................................62
Near Field Communication (NFC) ....................................................63
NFC Use Cases ...............................................................................64
Wearing the Printer ..........................................................................65
Swivel Belt Clip ................................................................................65
Adjustable Shoulder Strap ...............................................................66
Soft Case .........................................................................................67
Hand Strap .......................................................................................68
Preventive Maintenance ..................................................................69
Extending Battery Life ......................................................................69
General Cleaning Instructions ..........................................................69
LCD Control Panel Indicators ..........................................................72
Troubleshooting Topics ....................................................................73
Troubleshooting Tests ......................................................................75
Printing a Conguration Label ..........................................................75
Communications Diagnostics ...........................................................75
Specications ................................................................... 80
Printing Specications ......................................................................80
Memory and Communications Specications ..................................80
Label Specications .........................................................................81
CPCL Font and Bar Code Specications and Commands ...............82
ZPL Font and Bar Code Specications and Commands ..................83
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ZQ610 & ZQ620 User Guide
Communication Ports .......................................................................84
Physical, Environmental and Electrical Specications ..................... 85
ZQ620 Dimensions ..........................................................................86
ZQ620 Mounting Hole Dimensions ..................................................87
ZQ610 Dimensions ..........................................................................88
ZQ610 Mounting Hole Dimensions ..................................................89
ZQ6 Accessories ..............................................................................90
Appendix A ........................................................................ 92
Interface Cables (RS-232 Cables) ...................................................92
USB Cables .....................................................................................93
Appendix B ........................................................................ 94
Media Supplies ................................................................................94
Appendix C ........................................................................ 94
Maintenance Supplies ......................................................................94
Appendix D ........................................................................ 95
Appendix E .......................................................................115
Appendix F .......................................................................116
Battery Disposal ............................................................................. 11 6
Product Disposal ............................................................................ 11 6
Appendix G ......................................................................117
Alert Messages .............................................................................. 11 7
Appendix H ...................................................................... 120
Using Zebra.com ............................................................................120
Appendix I ....................................................................... 122
Product Support .............................................................................122
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ZQ610 & ZQ620 User Guide
Proprietary Statements
Copyright
© 2017 ZIH Cor p and/or its af liat es. All rights reserved. ZEBRA and the stylized
Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide.
All other trademarks are the property of their respective owners.
COPYRI GHTS AND T RADEM ARKS: For complete c opyright and trad emark informati on, go to www.zebra.com/copyright
WARRANTY: For complete wa rranty in formati on, go to www.zebra.com/warranty
END USER L ICENSE AGR EEMENT: For complete EU LA informatio n, go to www.zebra.com/eula
Terms of Use
Proprietary Statement: This manual contains proprietary information of Zebra
Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended
solely for the information and use of par ties operating and maintaining the equipment
described herein. Such proprietary information may not be used, reproduced, or
disclosed to any other parties for any other purpose without the express, written
permission of Zebra Technologies.
Product Improvements: Continuous improvement of products is a policy of Zebra
Technologies. All specications and designs are subject to change without notice.
Liability Disclaimer: Zebra Technologies takes steps to ensure that its published
Engineering specications and manuals are c orrect; however, errors do occur. Zebra
Technologies reser ves the right to cor rect any such errors and disclaims liability
resulting therefrom.
Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in
the creation, production, or delivery of the accompanying product (including hardware
and software) be liable for any damages whatsoever (including, without limitation,
consequential damages including loss of business prots, business interruption, or loss
of business information) arising out of the use of, the results of use of, or inabilit y to use
such product, even if Zebra Technologies has been advised of the possibility of such
damages. Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
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ZQ610 & ZQ620 User Guide
Monotype®, Intellifont® and UFST® are trademarks of Monotype Imaging, Inc. registered in the United
States Patent and Trademark Ofce and may be registered in certain jurisdictions. Andy™, CG
Palacio™, CG Centur y Schoolbook™, CG Triumvirate™, CG Times™, Monotype Kai™, Monotype
Mincho™ and Monotype Sung™ are trademarks of Monotype Imaging, Inc. and may be registered
in some jur isdictions. HY Gothic Hangul™ is a trademark of Hanyang Systems, Inc. Angsana™ is a
trademark of Unity Progress Company (UPC) Limited. Andale®, Arial®, Book Antiqua®, Corsiva®, Gill
Sans®, Sorts® and Times New Roman® are trademarks of The Monotype Corporation registered in the
United States Patent and Trademark Ofce and may be registered in certain jurisdictions.
Centur y Gothic™, Bookman Old Style™ and Centur y Schoolbook™ are trademarks of The Monotype
Corporation and may be registered in certain jurisdictions.
HGPGothicB is a trademar k of the Ricoh company, Ltd. and may be registered in some jurisdictions.
Univers™ is a trademark of Heidelberger Druckmaschinen AG, which may be registered in certain
jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of
Heidelberger Druckmaschinen AG.
Futur a® is a trademark of Bauer Types SA registered in the United States Patent and Trademark
Ofce and may be registered in some jur isdictions.
TrueTy p e® is a trademark of Apple Computer, Inc. registered in the United States Patent and
Trademark Of ce and may be registered in certain jurisdictions.
All other product names are the property of their respective owners.
“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessor y has
been designed to connect specically to iPod, iPhone, or iPad, respectively, and has been certied
by the developer to meet Apple per formance standards. Apple is not responsible for the operation
of this device or its compliance with safety and regulator y standards. Please note that the use of this
accessory with iPod, iPhone, or iPad may affect wireless per formance.
Bluetooth® is a registered trademark of the Bluetooth SIG.
© 1996 –200 9, QNX Software Systems GmbH & Co. KG. All rights reserved. Published under license
by QNX Sof tware Systems Co.
All other brand names, product names, or trademarks belong to their respective holders.
©
2017 ZIH Corp.
Works with:
Certied by:
IP
43
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ZQ610 & ZQ620 User Guide
Document Conventions
The following graphic icons are used throughout the documentation
set. These icons and their associated meanings are described
below.
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could
cause a burn
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete
a task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
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ZQ610 & ZQ620 User Guide
Introduction to the ZQ610 & ZQ620 Printers
Thank you for choosing our Zebra® ZQ610 and ZQ620 Mobile
Printers. You will nd these rugged printers will become a
productive and efcient addition to your workplace thanks to their
innovative design and state of the art features. Zebra Technologies
is the leader in industrial printers with world-class support for all of
your bar code printers, software, and supplies. This user’s guide
gives you the information you will need to operate the ZQ610 and
ZQ620 printers. They use some of the latest technologies such
as an 802.11ac/Bluetooth 4.1 dual radio, a smart battery with
PowerPreciion+ functionality, Near Field Communication (NFC),
a color LCD display and Made for iPhone® (MFi). MFi printers
provide Apple co-processor (MFi) support which allows an Apple
device such as an iPhone or iPad® to authenticate and connect over
Bluetooth®.
These printers use CPCL, ZPL and EPL programming languages.
To create and print labels using these languages, refer to the
Programming Guide for CPCL (p/n P1073699-001), ZPL (p/n
P1012728-010) and EPL (p/n 14245L-002). See Appendix H for
instructions on how to access manuals on zebra.com.
ZQ610 & ZQ620 Software Utilities:
• ZebraNet Bridge Enterprise™: printer conguration, eet
management
• Zebra Setup Utility: single printer conguration, quick setup
• Zebra Mobile Setup Utility: Android-based setup tool
• ZebraDesigner Pro v2: label design
• Zebra Designer Drivers: Windows® driver
• OPOS Driver: Windows driver
• Multiplatform SDK
• Zebra Downloader
• Printer Prole Manager Enterprise (PPME)
(These utilities can be found on the Zebra website at
http://www.zebra.com/us/en/support-downloads.html.
See Appendix G.)
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ZQ610 & ZQ620 User Guide
Unpacking and Inspection
Zebra Technologies Corporation
Zebra Technologies Corporation
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in the Getting
Ready to Print section) and inspect the media compartment for
damage.
In case shipping is required, save the carton and all packing
material.
Printer
Printer
ZEBRA PRODUCT REGISTRATION CARD
Register today to receive beneftis including free updates and product protection!
Registrazione via internet
©2013 ZIH Corp.
/
Registration Card Safety Guide
Registration Card
Lithium-Ion Battery
Lithium-Ion Battery
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847.634.6700 or +1 800.423.0442
In the Americas contact:
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847.634.6700 or +1 800.423.0442
In Europe, Africa, the Middle East, and India contact:
Zebra Technologies Europe Limited
Dukes Meadow, Millboard Road
Bourne End
Buckinghamshire SL8 5XF, UK
T: +44 (0)1628 556000
F: +44 (0)1628 556001
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: +65 6858 0722
F: +65 6885 0838
AA18153-104 Rev. B
AA18153-104
August 2012
Safety Guide
Belt Clip
Belt Clip
QSG
QSG
Regulatory Guide
Regulatory Guide
Reporting Damage
If you discover shipping damage:
• Immediately notify and le a damage report with the shipping
company. Zebra Technologies Corporation is not responsible for
any damage incurred during shipment of the printer and will not
cover the repair of this damage under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
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ZQ610 & ZQ620 User Guide
ZQ610 & ZQ620 Technology
The ZQ610 and ZQ620 printers use several technologies made
popular in other Zebra Mobile Printer product lines, as well as
newer, state-of-the-art technologies.
PowerPrecision+ (PP+) Battery
The ZQ6 printers use a 2-cell Li-Ion battery pack with integrated
intelligence and data storage capability meeting PowerPrecision+
(PP+) functionality. This intelligent battery has the integrated
technology required to collect the detailed realtime battery metrics
needed to maximize useful battery life and ensure every battery is
healthy and able to hold a full charge. In addition, technology inside
the batteries tracks and maintains the metrics required to provide
real-time visibility into more meaningful battery statistics, such
as total cycle usage of the battery, whether the battery is old and
should be retired or how long a battery will take to fully charge.
Operating Temperature Charging Temperature Storage Temperature
-20˚C to +60˚C
(-4˚F to 140˚F)
0˚C to +50˚C
(32˚F to 122˚F)
for Healthcare models
0˚C to +40˚C
(32˚F to 104˚F)
-25˚C to +60˚C
(-13˚F to 140˚F)
Important • The printers will only function properly using genuine Zebra
smart battery packs. To achieve the best fast charging results, charge
batteries at room temperature with the device powered off. Ideal charging
conditions are within temperatures from 5°C to 40°C (41°F to 104°F).
The device always performs battery charging in a safe and intelligent
manner. At higher temperatures, the device may for small periods of
time alternately enable and disable battery charging to keep the battery
at acceptable temperatures. Under abnormal temperatures the device
will indicate when charging is unable to be initiated via its LED and a
notication that appears on the display.
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ZQ610 & ZQ620 User Guide
The smart battery’s health has three states: GOOD, REPLACE,
and POOR. The battery health factor determines whether or not the
printer can operate and what is communicated to the user via the
display.
# of Charge Cycles Health Power-up Message
<300 GOOD None
≥300 but <550 REPLACE “Battery Diminished
≥550 but <600 REPLACE “Warning-Battery Is Past
≥600 POOR “Replace Battery Shutting
Consider Replacing” *
Useful Life” *
Down” **
* Warning accompanied by one long beep.
** Warning will ash on and off accompanied by beeping at a
rate of once per second. After 30 seconds the printer will shut
down.
Note • Power down the printer before removing the battery to
minimize the risk of corruption.
Printing Technology
The ZQ610 and ZQ620 printers use the Direct Thermal method to
print human readable text, graphics and barcodes. It incorporates a
sophisticated print engine for optimal printing under all operational
conditions. Direct thermal printing uses heat to cause a chemical
reaction on specially treated media. This reaction creates a dark
mark wherever a heated element on the printhead comes in
contact with the media. Since the printing elements are arranged
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ZQ610 & ZQ620 User Guide
very densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i.
vertical, highly legible characters and graphic elements may
be created a row at a time as the media is advanced past the
printhead. This technology has the advantage of simplicity, as there
is no requirement for consumable supplies such as ink or toner.
However, since the media is sensitive to heat, it will gradually
loose legibility over long periods of time, especially if exposed to
environments with relatively high temperatures or in direct sunlight.
QR Code
The QR barcode includes human readable text URL, for example
www.zebra.com/zq620-info, which links the user to printer
information and short videos on topics such as buying supplies,
features overview, loading media, printing a conguration report,
cleaning instructions, and accessory information.
Figure 1 • QR Code (ZQ620 Shown).
QR Code
Made for iPhone (MFi)
ZQ610 and ZQ620 printers support communication with Apple
devices running iOS 10 or later over a standalone Bluetooth 4.1
radio and the BT4.1 radio included with the 802.11ac (dual) radio.
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ZQ610 & ZQ620 User Guide
Near Field Communication (NFC)
The ZQ6 printers support a passive NFC tag which complies
with the “Android Standard Tag format” since Android devices
are the most common found on the market today. The NFC tag is
programmed from the factory and supports Bluetooth pairing to
enable a tablet, smartphone or terminal to automatically pair with
the printer via a Bluetooth connection (within the bounds of the
security prole being used).
The NFC tag also supports app launching whereby an app
developed either by Zebra or a third party will launch on a NFCenabled smartphone, tablet or terminal. Similarly, the NFC tag
enables launching to a web support page via a tablet, smartphone
or terminal.
Color LCD Display
The ZQ610 and ZQ620 printers feature a color, non-touch LCD
display which supports a 288x240 pixel viewable area. The user
will be able to view the display in both room light and night time
conditions. The display is capable of displaying colored text as well
as color images. In order to save power, the display will dim after a
congurable timeout.
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ZQ610 & ZQ620 User Guide
ZQ6 Overview
13
3
Figure 2 • Overview of Features (ZQ620 Shown).
1
2
12
4
5
14
11
9
1. Platen Roller
2. Black Bar Sensor
3. Media Support Disks
4. Tear Bar
5. Label Presence Sensor
6. Peeler Lever
7. Peeler Bail
8. Latch Release Lever
9. Key Pad
10. Strap Post
11. Color LCD
12. Printhead
13. Media Cover
14. Gap Sensor
15. Power Button (w/ Power
Ring LED)
16. Feed Button
17. Belt Clip
3
6
7
8
10
18. Battery
19. USB/RS-232 Comm Ports
20. MAC Address Label
21. Docking Contacts
22. DC Input
23. NFC (Print Touch Icon)
16
15
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ZQ610 & ZQ620 User Guide
19
www.zebra.com/zq620-info
17
18
20
21
Note • Scanning the QR code with a smartphone will provide
printer-specic information at www.zebra.com/zq610-info and
www.zebra.com/zq620-info.
Note • Tapping the Zebra Print Touch™ icon with a Near Field
Communication (NFC) enabled smartphone will provide instant
access to printer-specic information. For more information about
NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth
pairing applications via NFC is also possible. Please see Zebra
Multi-platform SDK for more information.
2223
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ZQ610 & ZQ620 User Guide
Getting Ready to Print
Battery
Installing/Removing Battery & Battery Tape Insulator
Important • Batteries are shipped in sleep mode to preserve their
maximum capacity while in storage prior to initial use. Plug in the AC
adapter (see page 24) or insert the battery into the 1-Slot Battery
Charger (see page 29) or 3-Slot Battery Charger (see page 30),
Smart Charger 2 (see page 21) or Quad Charger (see page 22) to
wake it up before using for the rst time.
Removing the Battery
1. If a belt clip is present on the
bottom of the printer, rotate it such
that it provides clearance for the
battery.
2. Depress the latch on the
battery pack (where indicated).
3. Rotate the pack away from
the battery well. Lift the battery up
and out of the printer.
ZQ610 & ZQ620 User Guide
17
Removing the Battery Tape Insulator
Battery Tape
Insulator
1. Pull up on the tape insulator tab
located on the bottom of the battery
pack.
2. Peel back the tape insulator and
remove it from the top of the battery
pack. Discard upon removal.
Caution • Battery can explode, leak or catch re if improperly
charged or exposed to high temperature. Do not disassemble, crush,
puncture, short external contacts or dispose in re or water. Charge
on a Zebra approved Lithium-Ion charger only.
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ZQ610 & ZQ620 User Guide
Installing the Battery
1. Locate the battery
compartment on the bottom of the
printer (where indicated).
2. Swivel the belt clip (if
present) to access the battery
compartment.
3. Insert the battery into the
printer as shown. (It is not possible
to insert the pack in the incorrect
orientation.)
4. Rock the battery into the
compartment as shown until it
locks in place.
ZQ610 & ZQ620 User Guide
19
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a
re.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack. These documents detail procedures to
ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. Refer to
Appendix E for more battery recycling information.
Caution • Use of any charger not approved specically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to
temperatures higher than 65oC (149oF).
Charger Safety
Do not place any charger in locations where liquids or metallic
objects may be dropped into the charging bays.
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ZQ610 & ZQ620 User Guide
Smart Charger-2 (SC2) Single Battery Charger
(p/n P1031365-063 with US Type-A Line Cord)
The Smart Charger-2 (SC2) is a charging system for use with the
2-cell and 4-cell lithium-ion smart batteries used in the ZQ6 printers.
Charging Status Indicators
The SC2 uses a LED indicator to indicate the charge state in either
Green, Yellow, or Amber as detailed below.
DC Power Input Indicator Battery Status
Present Green Battery not present
Present Green Fully charged
Present Yellow Charging
Present Amber Fault
Present Off Present and Battery
Health = POOR
There will also be a battery charging graphic to indicate that this
LED is the charging status indicator . Charge time for all
batteries is 2 hours.
Battery Health Indicator
The SC2 features a tri-color (Yellow/Green/Amber) LED to indicate
the health of the battery pack. An evaluation of the battery health
begins upon insertion of the battery in the charger and results in the
appropriate LED being illuminated as shown below. The LED will
remain illuminated as long as input power is applied.
Battery Indicator Health Status
None or non-smart Off
Smart battery present Green GOOD
Smart battery present Yellow CAPACITY DIMINISHED
Smart battery present Flashing yellow PAST USEFUL LIFE
Smart battery present Amber UNUSABLE-REPLACE
Note • For detailed information on the SC2, refer to the Smart
Charger 2 User Guide (p/n P1040985-001).
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ZQ610 & ZQ620 User Guide
(discard per Instructions in
Appendix E
Figure 3 • Smart Charger-2 (SC2)
Smart Battery
Charge Status Icon Health Status Icon
SC2 Dimensions
Height Width Length
65.1 mm (2.56 in.) 101.5 mm (4 in.) 120.9 mm (4.75 in.)
Charge Status
LED Indicator
Health Status
LED Indicator
Model UCLI72-4 Quad Charger
(AC18177-5 with US Type-A Line Cord)
The UCLI72-4 Quad Charger is designed to charge up to four (4)
ZQ6 battery packs simultaneously. Batteries must be removed from
the printer to be charged in the Quad Charger.
1. Ensure that the charger has been installed properly per the
Quad Charger instruction manual. Ensure that the power
indicator on the front panel is on.
2. Plug a battery pack into any one of the four charging bays as
shown in Figure 4, noting the orientation of the battery pack.
Slide the battery pack into the charging bay until it stops and
then rock the battery pack back until it snaps into place. The
amber indicator directly under the battery being charged will turn
on if the battery is properly inserted.
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ZQ610 & ZQ620 User Guide
The indicators under the battery will allow you to monitor the
charging process per the table below:
Amber Green Battery Status
On Off Charging
On Flashing
Off On Completely Charged
Flashing Off Fault-Replace Battery
Important • A fault condition is caused by a problem with the
battery. The charger may indicate a fault because the battery is
too hot or cold to charge reliably. Try to charge the battery again
when it returns to the room’s ambient temperature. If the amber
indicator starts ashing on the second attempt, the battery should
be discarded. Always dispose of batteries in a proper manner as
described in Appendix F.
Figure 4 • Quad Charger
80% charged (O.K. to
use)
Amber
Indicator
1. Slide Battery Pack
into Charger bay.
Green
Indicator
Power Indicator
ZQ610 & ZQ620 User Guide
Power Supply
2. Rock Battery Pack into place.
Charger Bay
23
Battery packs which are only partially discharged will take less time
to reach their charged state. Batteries which have reached 80%
of their charge capacity may be used, however, it is recommended
that you allow the batteries to reach a full charge to maintain
maximum battery life.
Note • The UCLI72-4 Quad Charger has a safety feature which stops
charging a battery after six hours regardless of its charge state. If
not fully charged, it might be indicative of a battery that needs to be
replaced.
Important • Use care when installing the UCLI72-4 Quad Charger so
that you do not block the ventilating slots on the top and bottom
covers. Ensure that the charger is plugged into a power source
which will not accidently be turned off if you will be charging
batteries overnight.
AC Power Adapter
(p/n P1031365-024 with US Type-A Line Cord) (p/n P1065668-008
with US Type-A Line Cord for Healthcare Only)
Figure 5 • AC Power Adapter Charging
AC Adapter
AC Power Cord
(varies with geographic location)
DC Input
24
ZQ610 & ZQ620 User Guide
• Open the protective cover on the printer to expose the DC input
charger jack.
• Connect the appropriate AC power cord for your location to the
adapter and then plug the power cord into an AC receptacle.
• Plug the barrel plug from the AC adapter into the charger jack on
the printer.
• The printer will power up and begin charging. The printer can be
left on or turned off at this point. Charging will continue in either
state.
Important • While it’s possible to charge the battery when using the
printer, charge times will increase under this condition.
Ethernet and Charging Cradles
The cradle is an expansion base intended for use with the ZQ6
printers. There is a four bay cradle (EC4) or a single bay option
(EC) for use with the ZQ610 and ZQ620, as shown on pages
29 and 30. The EC/EC4 cradles provide charging power to
the docked printer as well as providing a standard 10/100 Mb/s
Ethernet port for communication to the printer. Both cradles also
supply battery charging power to the docked printer and act as a
supplementary power source.
They feature two LED’s to indicate the status of the cradle: Solid
green to indicate when power is provided to the input of the cradle;
and blinking green to indicate Ethernet activity. The cradles allow
the user to dock the printer easily and remove it with the push of a
button. The printer will remain operable while docked, i.e. display is
viewable, charge LED status is viewable, and printer controls and
data entry are available. The printer will still print while docked and
the user will be able to replace the media as well.
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ZQ610 & ZQ620 User Guide
LED Status Indicator
LED Status Indication
Solid Green Power On
Blinking Green Ethernet Activity
Note • Remove the “Docking Cradle Access” label on the bottom of
the printers before docking the printer in the cradle.
DOCKING CRADLE ACCESS
DOCKING CRADLE ACCESS
Note • Clean the docking contacts with a Zebra cleaning pen to
remove any residue left behind by the label.
Figure 6 • 4-Bay Ethernet Cradle
Ethernet Status
Indicator
Power Status
Indicator
Docking Bay
Height Width Length
66.7 mm (2.62 in.) 579.9 mm (22.83 in.) 150.57 mm (5.93 in.)
Release
Button
Note • The ZQ610 and ZQ620 extended capacity battery is not
compatible with the EC and EC4 cradles.
26
ZQ610 & ZQ620 User Guide
Release Button
Figure 7 • Single Bay Ethernet Cradle
Ethernet Status
Indicator
Power Status
Indicator
Cradle Height Width Length
Single Bay
Cradle
66.7 mm
(2.62 in.)
171.28 mm
(6.74 in.)
150.57 mm
(5.93 in.)
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ZQ610 & ZQ620 User Guide
Printer Operation with Cradle
• ZQ6 printers will charge when placed in their supported cradles.
• Docking the printer in the cradle will automatically turn the printer
on to ensure it is available to be managed remotely.
• When the printer detects input power from the cradle, and the
presence of a live Ethernet link, it will automatically connect to the
Ethernet network.
• For printers with an 802.11 radio, this interface will be turned off
when the Ethernet link is active. It will turn back on if the Ethernet
link is no longer active.
• For printers with a Bluetooth radio, this interface will remain active
while the printer is in the cradle.
• The serial and USB ports will remain active while the printer is in
the cradle.
• The DC input barrel jack connector (see Figure 5) cannot be used
while the printer is in the cradle. The DC barrel jack should be
plugged directly into the cradle instead.
Note • The printer provides over voltage protection such that no
damage occurs when voltages from 0-36V are applied at the DC
Power jack. Upon application of voltage greater than 36V, the DC line
fuse will permanently open to reduce re hazard. The battery is only
charged when 12VDC is applied using the Zebra AC adapter.
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ZQ610 & ZQ620 User Guide
1-Slot Battery Charger
Fast blinking red
Fast blinking red
Solid amber
Fast blinking red
Solid amber
Solid green
Fast blinking red
Solid amber
Solid green
Solid red
Fast blinking red
Solid amber
Solid green
Solid red
Fast blinking red
Solid amber
Solid green
Solid red
Solid red
Alternates between solid and
bright bursts of amber
Fast blinking red
Solid amber
Solid green
Solid red
Solid red
Alternates between solid and
bright bursts of amber
Alternates between solid and
bright bursts of green
(p/n SAC-MPP-1BCHGUS1-01SA with US Type-A Line Cord)
Use Case: Home Ofce/Small Business
The 1-Slot Battery Charger provides the user with a single, spare
battery charging solution. Similar to the 3-Slot Battery Charger,
the single charger will charge a 2-cell battery from empty to fully
charged in less than four (4) hours and a 4-cell battery within six (6)
hours.
Figure 8 • 1-Slot Battery Charger
LED Indicator
Charging Status Indicators
Both the 3-slot and 1-slot battery chargers use an LED indicator
located next to each slot to indicate the charge state in either green,
red, or amber as detailed below.
Mode Charging Indication Description
Charge Fault
Charging
(Healthy)
Charge Done
(Healthy)
Charging
(Unhealthy)
Charging Done
(Unhealthy)
Best Battery
(Charging)
Best Battery
(Charge Done)
ZQ610 & ZQ620 User Guide
29
Fast blinking red
Solid amber
Solid green
Alternates between solid and
bright bursts of amber
Alternates between solid and
bright bursts of green
Solid red
Solid red
3-Slot Battery Charger
(p/n SAC-MPP-3BCHGUS1-01) Dual 3-Slot Battery Charger (p/n
SAC-MPP-6BCHUS1-01) w/ US Type-A Line Cord
Use Case: Settlement Room
The 3-Slot Battery Charger is a charging system for use with the
2-cell lithium-ion batteries used in the ZQ6 printers. The 3-slot
charger is capable of charging three 2-cell batteries simultaneously
from empty to full in less than four (4) hours and 4-cell batteries
within six (6) hours. It can either be used as a standalone charger
or mounted on a 5-slot share cradle.
Figure 9 • 3-Slot Battery Charger
Note • For detailed information on the 1-Slot, 3-Slot Battery
Charger and 3-Slot Dual Pack Charger, refer to the P1096323101, P1096767-101 and P1097966-101 Quick Start Guides at
https://www.zebra.com/us/en/support-downloads.html
30
ZQ610 & ZQ620 User Guide
Loading the Media in the ZQ6 Printers
You can operate ZQ6 printers in one of two different modes: TearOff or Peel-Off. Tear-Off mode allows you to tear off each label (or
a strip of labels) after it is printed. In Peel-Off mode, the backing
material is peeled away from the label as it is printed. When printing
batches, after you remove the label, the next one is printed.
Loading Media Procedure
1. Open the printer (Refer to Figure 10).
• Press the Media Cover Button on the side of the printer as shown
in “1” below. The Media Cover will open automatically.
• Rotate the Media Cover back completely as shown in “2”,
exposing the media compartment and adjustable media supports.
Figure 10 • Opening the Printer
Media
Cover
Media
Compartment
Media Support
Disks (opposite
support not
visible)
Latch Release
Lever
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ZQ610 & ZQ620 User Guide
2. Pull the media supports apart as shown in Figure 11 below.
4
Insert the roll of media (in the orientation shown) between the
supports and let the supports secure the media in place. The
supports will adjust themselves to the width of the media, and
the media roll should be able to spin freely on the supports.
Figure 11 • Loading Media
3. If you plan to use the printer in tear-off mode, close the media
coveras shown below.
Pull Media out of
Printer
Close Media
Cover
Note • Please refer to the Programming Guide (P1012728-010) for
information on changing the setting to adjust the media feed length
via a Set-Get-Do (SGD).
32
ZQ610 & ZQ620 User Guide
Loading Media in Peel-off Mode
• If you plan to use the printer in the peel-off mode, peel a
few labels off of the media and load the media as previously
described.
• Push the peeler lever forward to release the peeler bail into the
“up” position as shown at “3” and “4” in Figure 12.
• Close the media cover to lock the peeler bail in place. The media
will feed between the peeler bail and platen.
Figure 12 • Activating Peeler Bar (ZQ620 Shown)
Peeler Bail (Pull up
and ip down if using
media in pell-off mode
4
Peeler Lever
Latch Release
Lever
• Turn on the printer or press the Feed button on the front of the
printer if the printer is already on. The printer will advance the
media to the next label, if printing labels. If you are printing on
journal media, the printer will advance a short strip of media.
To disengage the peeler bail, rst open the media cover as
previously described. The peeler bail will automatically return to the
Up position. Press straight down on the peeler bail to lock it in place
in its original home position.
33
ZQ610 & ZQ620 User Guide
ZQ6 Healthcare Printers
The ZQ6 Healthcare 2” and 3” printers are designed to meet the
specic and unique needs of the healthcare environment. The
healthcare application is based on the ZQ610 and ZQ620 printers
primarily for barcode label printing, but also retaining the ZQ6’s
ability to print receipts.
The ZQ610 and ZQ620 Healthcare printers also offer a few key
enhancements to these existing printers:
• Provide printers with distinctive white and blue healthcare colors
and performance plastics that can also be disinfected with the
most common cleaners used in hospitals.
• Leverage the technology advancements made on the ZQ6
platform, i.e. new LCD display, 802.11ac/BT4.1 dual radio, NFC,
QR code.
Figure 13 • ZQ620 Healthcare Printer
34
ZQ610 & ZQ620 User Guide
Since the ZQ610 and ZQ620 Healthcare printers are based on the
ZQ610 and ZQ620 platform, they are designed to be direct thermal
printers which support variable print widths. They will provide a print
experience compatible to the ZQ610 and ZQ620, specically in the
following areas:
• They will support the same barcodes, barcode quality, and visual
print quality.
• They will offer equal wireless performance in terms of range,
reliability, and speed.
• They will be compatible with all ZQ6 accessories, but they do
have a separate IEC60601 AC adapter exclusive to Healthcare
printers.
The ZQ6 Healthcare printers are designed and tested to withstand
constant cleaning for the life of the printer.
Important • For detailed information on cleaning the
Healthcare printers, refer to the Guide to Disinfecting and
Cleaning Zebra Healtchare Printers (p/n P1066640-001) at
https://www.zebra.com/us/en/support-downloads.html
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ZQ610 & ZQ620 User Guide
Operator Controls
The ZQ6 printers come equipped with a keypad control panel and
a color LCD graphical user interface. The standard control panel is
illustrated in Figure 14. The LCD interface allows easy display and
selection of many printer functions as detailed on following pages.
Standard Control Panel
The standard control panel has multiple control buttons and two
multipurpose indicators.
• The Power Button turns the printer on and off.
• The Media Feed Button advances a length of media which is
determined by the type of media being used. Label media will be
advanced to the next gap or bar sense marker. Journal (plain)
media will be advanced by a length determined by the printer’s
software.
• Four Way Navigation Buttons allow the user to scroll between
functions on the LCD user space. (The Navigation Buttons do not
apply to the Status Bar and Navigation Bar.)
• Enter Button allows the user to select the desired function
highlighted on the LCD interface and is indicated by the word
“OK”.
• Two software dened function keys allow the user to select a
function listed on the navigation bar.
Figure 14 • Control Panel
Power Button
Press to turn unit on. There will be
approximately a 20 second boot up time.
Press for 3 sec. to turn unit off
ZQ610 & ZQ620 User Guide
Feed Button
Press to advance a blank label or
a software-determined length of
journal media.
36
Normal Boot-up LED Behavior
1. Press Power (on/off) button to turn the printer on.
2. When Power button is released, the power ring will blink as the
printer boots up.
3. When the boot-up sequence is complete, the power ring will
stop blinking and remain steadily lit. The color of the power ring
depends on the charge status.
Sleep Mode LED Behavior
1. Pressing the Power Button for less than three (3) seconds will
put the printer in sleep mode.
2. During Sleep Mode, the Power LED will slowly pulse either
Green, Amber or Red depending upon whether or not the printer
is charging successfully.
Shutdown Behavior
1. Press the Power Button for approximately three (3) seconds to
turn the printer off.
2. The “Shutting Down” alert message will appear on the LCD prior
to the printer shutting down.
Figure 15 • Printer Shutdown
37
ZQ610 & ZQ620 User Guide
Power LED Ring Behavior
Blink green/amber/red during boot-up
(
(( ))
Blink green/amber/red during boot-up
Power On/Charged Battery
((((
((((
(( ))
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
((((
((((
(( ))
(
(
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
Power On/Battery Charging
((((
((((
(( ))
(
(
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
Power On/Battery Charging
Charging in Sleep Mode
((((
((((
(( ))
(
(
(
(
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
Power On/Battery Charging
Charging in Sleep Mode
Charging/Charge Complete (Unhealthy)
((((
((((
(( ))
(
(
(
(
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
Power On/Battery Charging
Charging in Sleep Mode
Charging/Charge Complete (Unhealthy)
((((
((((
Charging/Charge Complete (Unhealthy/Sleep Mode)
(( ))
(
(
(
(
(
(
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
Power On/Battery Charging
Charging in Sleep Mode
Charging/Charge Complete (Unhealthy)
Charge Fault
((((
((((
Charging/Charge Complete (Unhealthy/Sleep Mode)
The Power Button is surrounded by a three-color (green, amber,
red) LED ring. The Power LED Ring will:
• Blink once per 2 seconds green/amber/red during boot-up.
• Display solid green when the printer is fully charged while On or
Off.
• Pulsing green to indicate Sleep Mode and not charging.
• Solid amber to indicate charging while On or Off.
• Pulsing amber to indicate charging while in sleep mode.
• Solid red to indicate an unhealthy charging or charged battery
when not in sleep mode (either On or Off).
• A charge fault will ash red twice per second.
• Pulsing red to indicate unhealthy charging or charged battery
when in sleep mode.
(
(
(( ))
((((
(
(
(
Blink green/amber/red during boot-up
Power On/Charged Battery
Pulse green Sleep Mode/Not Charging
Power On/Battery Charging
(
(
Charging/Charge Complete (Unhealthy)
(
(
Charging/Charge Complete (Unhealthy/Sleep Mode)
((((((
ZQ610 & ZQ620 User Guide
Charging in Sleep Mode
Charge Fault
38
LCD Control Panel
The color LCD control panel allows the user to view the status of
the ZQ6 printers and have access to various printer alerts and
messages. It also has multi-directional keys which allow navigation
and selection of menu options affecting printer functions. These
keys allow scrolling through the various options and settings. The
“OK” button allows selection of the option or function displayed on
the screen.
The top of the screen has a row of status icons, or a Status Bar,
which indicate the state of various printer functions. The Status
Bar is located above the Status Screen shown below along with
a Navigation Bar. The Status Screen is the default display and is
shown at power up. When navigating the menus, the printer will
automatically return to this screen when the user is done navigating
after an appropriate delay.
Figure 16 • LCD Control Panel
Printer Status Bar
Indicates the status of
several printer functions.**
Navigation Bar
Displays userselectable options.
Soft Key
Select Button
Press to select a
menu choice on the
Status Screen.
** Not every icon will be displayed
on the Status Bar at one time, only
those applicable to the printer’s
conguration and status.
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ZQ610 & ZQ620 User Guide
Status Screen
Default screen the
printer will display
when the user is not
navigating the main
menu screen.
Soft Key
Press to select a
function on the
Navigation Bar.
Four Way
Navigation
Buttons
Scroll through menu
choices on Status
Screen
Press “OK” to enter.
Status Bar Icons
Indicates Bluetooth® connection status. The icon will blink to
show that the printer is receiving label data via Bluetooth, and is
solid blue when link is established. This icon appears only on
printers with the Bluetooth wireless option installed.
Indicates that the printer is connected to a radio
network via 802.11 protocols. The antenna icon will blink with no
parentheses when looking for an access point. One set of solid
parentheses with blinking antenna indicates WLAN is associated
and attempting authentication. Two sets of solid parentheses and
solid antenna indicate the printer is successfully connected to the
WLAN.
The icon and two parentheses will blink to show the printer is
receiving printer data via WLAN. The four (4) bars indicate
the strength of the WLAN connection to the access point. These
icons appear only with the 802.11 radio installed, i.e. one solid
yellow bar, two solid green bars, three solid green bars and four
solid green bars.
The Ethernet icon will blink green when the printer is receiving
label data via the Ethernet connection and solid green when
connected. It will not be displayed on the status bar when the
Ethernet is inactive. This icon appears only when the Ethernet
option is installed and the printer is docked in Ethernet cradle.
The Data icon indicates data being sent to the printer, i.e. the
icon will blink green when there is a label data transmission via
the serial or USB ports. It will be solid green when the parser is
locked.
The Media Out icon will blink red when there is no media in
the printer and will appear solid white when there is media in the
printer.
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ZQ610 & ZQ620 User Guide
The Head Latch icon indicates if the media cover is closed or
not properly latched. It will appear unlocked and blinking red if
open and will not appear if the cover is closed.
The Error icon will be displayed and blink red if an error
condition exists. The icon will not be displayed if no printer error
exists. Since there are separate icons for Media Out and Head
Latch Open, these two alerts do not apply to the Error icon.
The Battery Charge Level icon indicates the reported state
of charge from the battery pack. In a non-charging state, four (4)
solid green bars indicates the battery level is greater than 80%.
Three (3) solid green bars indicates if the battery level is less than
or equal to 80% but greater than 60%. Two (2) solid yellow bars
indicates if the level is less than or equal to 60% but greater than
40%. One (1) solid red bar indicates if the battery level is less than
or equal to 40% but greater than 20%. And zero (0) bars (solid red
battery outline) indicates if the level is less than or equal to 20%.
While the battery is charging, a lightning bolt will appear in the
battery icon to indicate that charging is taking place. When
the battery is charging and fully charged, four blinking green bars
will be displayed. When the battery is charging and the level is
greater than 80%, the battery icon will alternate between four bars
and three blinking green bars. When the battery is charging and
the level is less than or equal to 80% but greater than 60%, the icon
will alternate between three bars and two blinking yellow bars.
When the battery is charging and the level is less than or equal to
60% but greater than 40%, the icon will alternate between two bars
and one blinking red bar. When the battery is charging and the
level is less than or equal to 40% the icon will alternate between
one bar and zero blinking red bars.
41
ZQ610 & ZQ620 User Guide
Home Menu Screen
The printer’s control panel includes a display where the user can
view the printer’s status or change its operating parameters. After
the printer completes the power-up sequence, it moves to the
Idle Display screen (Figure 17). This screen includes the printer’s
current status, information such as rmware version and IP
address, and a Home menu shortcut.
Press the left soft key to go to the Home Menu screen which
displays graphical parameter options including Settings, Tools,
Network, Battery, Language, Sensors, Ports, and Bluetooth (as
shown in Figure 17). These options allow the user to view the
printer’s status or change its operating parameters.
Figure 17 • Home Menu Screen
The user can scroll between icons using the four-way arrow
buttons. When an icon is highlighted (i.e. Settings), its text
description will be displayed in the middle of the navigation bar
(see arrow in Figure 17), and can be selected by pressing the “OK”
button. This will take the user to the rst screen (i.e Darkness)
under that parameter, which gives the user status information
specic to that option (see Figure 18). In order to navigate to the
next screen, click on the right arrow button.
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ZQ610 & ZQ620 User Guide
Figure 18 • Parameter Menvu Screen Example
Scrolling
Arrow
Some parameter settings like the Darkness setting above have
a scroll option to view multiple setting choices. This option is
identiable by the presence of up and down scrolling arrows located
on either side of the display (see Figure 18). Press the up and down
arrows on the keypad to scroll through a menu’s options. In some
cases, further actions will appear on the right side of the status
scree (see arrow in Figure 19). Press the right soft key to initiate
said action.
Figure 19 • Scrolling Menu
Click on the left soft key to exit the screen and again to return to the
Home Menu screen to choose a different parameter.
43
ZQ610 & ZQ620 User Guide
Home Screen Icons and Parameters
Icon Parameter
See Settings menu in Appendix D
See Tools menu in Appendix D
See Network menu in Appendix D
See Battery menu in Appendix D
See Language menu in Appendix D
See Sensors menu in Appendix D
See Ports menu in Appendix D
See Bluetooth menu in Appendix D
44
ZQ610 & ZQ620 User Guide
Alert Messages
The ZQ6 printers will also display various blinking alerts, such as
“Media Out”, “Media Cover Open”, or “Battery Low”. These alerts
are broken up into Errors, Warnings and Info with different color
mapping used to differentiate one from the other (see table below).
INFO WARNING ERROR
Foreground Color (Text) White Black White
Background Color Green Yellow Red
Figure 20 • Error Alert Message
The user can respond to actions by pressing one of the soft keys
to indicate that an action has been taken to address the alert in
question. Once the condition causing the alert has been addressed
(i.e. loading media), the alert message will be cleared. (See
Appendix G for a complete list of alerts for the ZQ6 printers.)
45
ZQ610 & ZQ620 User Guide
Buttons
The user has the ability to use the ZQ6’s multi-button interface to
run the following power-up and runtime sequences.
Power-Up Sequences
Seq. # Function Keys Button
1 Two Key Report Hold down Feed
2 Revert to Factory
WML
3 Forced Download Hold down both soft
4 Turn printer On
or Off or to enter
Sleep Mode
Note • A user would need to revert to factory WML if some features
were turned off in the custom WML and there is a need to get to
the “full” menu. Also, if a change was made that caused the WML
system to lock up, the user can reboot and restore functionality
temporarily in order to x the mistake.
button while pressing
power button
Hold down the UP
and DOWN arrows
while pressing power
button
keys while pressing
power button
Power button
Note • A forced download is when the printer is powered up in a
mode wherein it is running only the code that allows for rmware
downloads to happen.
Runtime Sequences without LED Flashes
Seq. # Function Keys Button
1 Media Feed Feed
2 Wake, if in Sleep
Mode
ZQ610 & ZQ620 User Guide
Any button
46
Sleep Mode
The Sleep Mode feature is a way the printer conserves battery life
whereby the printer will automatically go into a “sleep” state after
twenty (20) minutes of inactivity. When the printer is in this state
there will be no content displayed on the LCD in addition to no
backlight. The printer will indicate Sleep Mode by a slow blinking
green LED ring around the Power Button.
If the Power Button is pressed for less than three (3) seconds, then
the printer will go into sleep mode. The printer will indicate this on
the LCD in the form of a “Sleeping” Info Alert (see Figure 21), which
disappears when the display turns off.
Figure 21 • Sleep Mode Info Message
When the printer is in sleep mode, the green LED ring around the
power button will pulse approximately once every three seconds.
Pressing any button on the printer will wake the printer from sleep
mode. Other power mangement features of the ZQ6 printers
include “wake on Bluetooth” and “wake on WiFi” whereby the
printer exitssleep mode due to data exchanged via Bluetooth 4.1
or a networkmessage received over WiFi. The printer will not enter
sleep mode when docked in an Ethernet cradle.
To enable or disable Sleep Mode, send the power.sleep.enable
command to the printer using Zebra Setup Utilities (ZSU) and
set it to either “on” or “off”. (The default setting is “on”.) To set
the time after which the printer will enter Sleep Mode, send the
power.sleep.timeout (in seconds) to the printer using the ZSU.
47
ZQ610 & ZQ620 User Guide
Adaptive Print Performance
The ZQ6 printers use PSPT PrintSmart Gen 2 technology which
adapts to your print conditions such that print quality is not
sacriced. When the printer sees environmental conditions such as
state of charge, battery health, cold temperature extremes, or high
density printing, the printer will adjust print performance to preserve
battery function and allow printing to continue. This may affect the
speed and sound of printing but not the print quality.
Draft Mode
The user can congure the printer to print in Draft Mode via
SGD command media.draft_mode (default is “off”), which
optimizes the printer for text-only printing. While in Draft Mode,
print speed increases from 4 inches per second (ips) to 5 ips with
approximately a 22% reduction in optical density.
Note • For an explanation and a list of all SGD commands,
please refer to the Programming Guide (p/n P1012728-010) at:
http://www.zebra.com/us/en/support-downloads.html
48
ZQ610 & ZQ620 User Guide
Verify the Printer is Working
Before you connect the printer to your computer or portable data
terminal, make sure that the printer is in proper working order. You
can do this by printing a conguration label using the “two key”
method. If you can’t get this label to print, refer to “Troubleshooting”.
Printing a Conguration Label
1. Turn the printer off. Load the media compartment with journal
media (media with no black bars or gaps on the back)
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed button
pressed. When printing starts, release the Feed button. The
unit will print a line of interlocking “x” characters to ensure all
elements of the print head are working, print out the version of
software loaded in the printer and then print the report.
The report indicates model, serial number, baud rate, and more
detailed information on the printer’s conguration and parameter
settings. (See the Troubleshooting Section for sample printouts
and a further discussion on how to use the conguration label as a
diagnostic tool.)
49
ZQ610 & ZQ620 User Guide
Connecting the Printer
The printer must establish communications with a host terminal
which sends the data to be printed. Communications occur in four
basic ways:
• ZQ6 printers can communicate by cable via either RS-232C or
USB 2.0 protocols. Windows drivers that support printing via
Serial, USB and the network are included in the Zebra Designer
Driver which can be downloaded from www.zebra.com/drivers.
• By means of a wireless LAN (Local Area Network) per 802.11
specications. (Optional)
• By means of the Ethernet when docked on the Ethernet cradle.
• By means of a Bluetooth short range radio frequency link.
• WinMobile®, Blackberry®, and Android® devices use standard
Bluetooth protocol.
• ZQ6 printers are compatible with iOS devices, therefore printing
via Bluetooth to an Apple® device is possible.
50
ZQ610 & ZQ620 User Guide
Cable Communication
Caution • The printer should be turned off before connecting or
disconnecting a communications cable.
The ZQ6 printers can communicate by cable; the specic cable
supplied with your printer will vary with the host terminal and your
model printer.
RS-232C Communications
The 14-pin serial connector on your communications cable plugs
into the serial communications port on the side of the printer. ZQ6
printers also have a USB port.
USB Communications
The small 5-pin connector on the USB cable plugs into the printer.
The connectors are keyed to assure correct alignment; do not try to
force the cable if it does not plug in.
Figure 22 • Communications Options
Communications Port
RS-232C or USB
Communications
Cable to Computer.
(Refer to Appendix A for part #’s.)
ZQ610 & ZQ620 User Guide
Communications Cable to Terminal.
Part #’s vary. Refer to Appendix A.
51
The other end of the cable must be plugged into the host terminal
as shown in Figure 22, or to a serial or USB port on a computer.
The ZQ6 printers are congured with the USB Open HCI interface
driver allowing it to communicate with Windows® based devices.
Zebra Designer Driver uses Windows drivers that support
printing via Serial, USB and the network. Other terminals or
communications devices may require the installation of special
drivers to use the USB connection. Consult the factory for further
details.
Providing Strain Relief for Communications Cable
If you are connecting either a USB or RS-232 communications
cable to the printer permanently, access the communications port
on the side of the printer next to the latch release lever. Plug the
connector into the appropriate port and align the plastic locking cap
with the cut outs shown below. Rotate the locking cap clockwise
to lock the cable in place. (Turn counter clockwise to unlock the
cable.) Once locked in place, this provides strain relief for the cable
and will prevent the cable from disconnecting from the printer.
Note • Only one cable can be present in the USB/RS-232
communications port at a time for strain relief purposes.
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ZQ610 & ZQ620 User Guide
Zebra Setup Utilities
= all clear
= error present
Before you start to congure your printer for use on a Local Area
Network (LAN), you will need some basic information which
will enable you to establish the network conguration for your
printer. Zebra Setup Utilities (ZSU) provides a quick and easy
way to congure your printers for a variety of purposes, including
setting them up for wireless communications either on a Local
Area Network (LAN) or using the international Bluetooth™
communications standard.
Once ZSU has been downloaded to your computer, attach the USB
cable to the printer and computer as shown in Figure 22. Refer to
Wireless Conguration Guide (p/n P1048352-001) to follow the
steps necessary for setting up and conguring your printer via ZSU.
Go to https://www.zebra.com/us/en/support-downloads.html
to download ZSU and the Wireless Conguration Guide. (See
Appendix H for details on navigating zebra.com.)
Zebra Android Printer Setup Utility (for Link-OS Printers)
The ZQ6 printers can also be congured using the Zebra Android
Printer Setup Utility. This utility can be downloaded from Google
Play to an Android device such as a smartphone or the TC51 or
TC56 mobile handheld computers. The Android mobile device can
be paired with the printer via Bluetooth or a USB cablle and users
can quickly navigate the app to perform the following tasks.
Shows currently connected printer
Displays current printer status:
= all clear
= error present
Quick access to Wizards, Printer Actions
and Files
Figure 23 • Setup Utility Main Screen
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ZQ610 & ZQ620 User Guide
Wireless Communications with Bluetooth
Bluetooth is a worldwide standard for the exchange of data
between two devices via radio frequencies. This form of pointto-point communication does not require access points or other
infrastructure. Bluetooth radios are relatively low powered to help
prevent interference with other devices running at similar radio
frequencies. This limits the range of a Bluetooth device to about
10 meters (32 feet). The default for ZQ6 is Class 2, but the range
can be set to Class 1 via a SGD (bluetooth.power_class) to
increase power. Both the printer and the device it communicates
with must follow the Bluetooth standard.
Bluetooth Networking Overview
Each Bluetooth enabled ZQ6 printer is identied by a unique
Bluetooth Device Address (BDADDR). This address resembles a
MAC address whereby the rst three bytes are vendor, and the last
three bytes are device (e.g. 00:22:58:3C:B8:CB). This address is
labeled on the back of the printer via a barcode for ease of pairing.
(For the dual radio, the MAC address label only represents WiFi
MAC address.) (see page 57.) In order to exchange data, two
Bluetooth enabled devices must establish a connection. Bluetooth
software is always running in the background, ready to respond
to connection requests. One device (known as the client) must
request/initiate a connection with another. The second device
(the server) then accepts or rejects the connection. A Bluetooth
enabled ZQ6 printer will normally act as a follower creating a
miniature network with the terminal sometimes referred to as a
“piconet”. Discovery identies Bluetooth devices that are available
for pairing whereby the controller device broadcasts a discovery
request and devices respond. If a device is not discoverable,
the controller cannot pair unless in knows the BDADDR or has
previously paired with the device. If both devices support Bluetooth
2.1 or higher they will use Security Level 4 Secure Simple Pairing
(SSP), a mandatory security architecture that features two (2)
association models: Numeric Comparison and Just Works (no user
conrmation).
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ZQ610 & ZQ620 User Guide
Bluetooth Security Modes
Security Mode 1
If a BT>/= 2.1 device is pairing
with a BT</= 2.0 device, it falls
back to BT 2.0 compatibility
mode and behaves the same as
BT 2.0. If both devices are BT
>/= 2.1, Secure Simple Pairing
must be used according to the
BT spec.
Security Mode 2
If a BT >/= 2.1 device is pairing
with a BT </= 2.0 device, it falls
back to BT 2.0 compatibility
mode and behaves the same as
BT 2.0. If both devices are BT
>/= 2.1, Secure Simple Pairing
must be used according to the
BT spec.
Security Mode 3
If a BT >/= 2.1 device is pairing
with a BT </= 2.0 device, it falls
back to BT 2.0 compatibility
mode and behaves the same as
BT 2.0. If both devices are BT
>/= 2.1, Secure Simple Pairing
must be used according to the
BT spec.
Security Mode 4: Simple Secure Pairing
Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1. Service-level
enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1. There are four association
models currently supported by mode 4. Security requirements for services must be classied as one of the
following: authenticated link key required, unauthenticated link key required, or no security required. SSP
improves security through the addition of ECDH public key cryptography for protection against passive
eavesdropping and man-in-the-middle (MITM) attacks during pairing.
Numeric Comparison Just Works
Designed for situation where both devices
are capable of displaying a six-digit number
and allowing user to enter “yes” or “no”
response. During pairing, user enters “yes” if
number displayed on both devices matches
to complete pairing. Differs from the use of
PINs in legacy (BT<=2.0) pairing because the
number displayed for comparison is not used
for subsequent link key generation, so even if
it is viewed or captured by an attacker, it could
not be used to determine the resulting link or
encryption key.
Designed for situation where one (or
both) of the pairing devices has neither
a display nor keyboard for entering digits
(e.g. Bluetooth headset). It performs
authentication step 1 in the same manner
as as numeric comparison, but the user
cannot verify that both values match, so
MITM (man-in-the-middle) protection is not
provided. This is the only model in SSP
that does not provide authenticated link
keys.
Each mode, except for Just Works, has Man-In-The-Middle
(MITM) protection, meaning no third device can view the data
being passed between the two devices involved. The SSP mode
is usually negotiated automatically based on the capabilities of
both the controller and follower. Lower security modes can be
disabled via the bluetooth.minimum_security_mode SGD.
The bluetooth.minimum_security_mode SGD sets the
lowest security level at which the printer will establish a Bluetooth
connection. The printer will always connect at a higher security
level if requested by the controller device. To change the security
mode and security settings in the ZQ6 printers, use Zebra Setup
Utilities.
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ZQ610 & ZQ620 User Guide
Bluetooth Minimum Security Modes
BT Version of Controller Device
bluetooth.minimum_security_mode=1
Just Works/Numeric Comparison
bluetooth.minimum_security_mode=2
Just Works/Numeric Comparison
bluetooth.minimum_security_mode=3
bluetooth.minimum_security_mode=4
bluetooth.bluetooth_PIN
(>2.1)
Secure Simple Pairing
Secure Simple Pairing
Secure Simple Pairing
Numeric Comparison
Secure Simple Pairing
Numeric Comparison
Not Used
bluetooth.minimum_security_mode sets the lowest security
level at which the printer will establish a Bluetooth connection. The
printer will always connect at a higher security level if requested by
the controller device.
The ZQ6 printers also feature bonding for Bluetooth. The printer
caches pairing info so devices stay paired through power cycles
and disconnects. This eliminates the need to repair on every
connection establishment.
The bluetooth.bonding SGD is on by default.
Note • For detailed information on Bluetooth, please refer
to the Bluetooth Wireless User Guide (P1068791-002) at:
http://www.zebra.com/us/en/support-downloads.html
In addition, the ZQ6 printers support passive Near Field
Communication (NFC) technology. Using the “Print Touch” feature
located on the side of the printer, end-users can automatically pair
with a handheld device that supports NFC technology. The NFC
tag has the printer’s BDADDR encoded in a URL on the tag. Simply
touching the NFC handheld device to the “Print Touch” icon on the
printer will connect and pair the handheld device to the printer.
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ZQ610 & ZQ620 User Guide
WLAN Overview
ZQ6 printers are optionally equipped with a Dual Radio that uses
the industry standard 802.11 protocols and Bluetooth 4.1. They will
have the FCC ID number on the serial number label on the back of
the unit.
• ZQ6 Wireless Network Printers with the Zebra 802.11 WLAN
radio module can be identied by the text “Wireless Network
Printer” on the serial number label on the back of the printer.
• These printers allow communication as a node within a
wireless local area network (WLAN). Methods of establishing
communications to the printer will vary with each application.
More information and LAN conguration utilities are included in the
ZebraNet Bridge Enterprise™ program (version 2.8 and later).
Zebra Setup Utilities (ZSU) and Zebra Mobile Setup Utility can
also be used to congure WLAN communications settings. Both
ZebraNet Bridge Enterprise and ZSU may be downloaded from the
Zebra Web site.
Figure 24 • BT/WLAN Communications
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ZQ610 & ZQ620 User Guide
AC4FA3095F89
Setting Up the Software
ZQ6 printers use Zebra’s CPCL, ZPL or EPL Programming
languages which were designed for mobile printing applications.
CPCL and ZPL are fully described in the ZPL Programming Guide
(p/n P1012728-010), CPCL Programming Guide (p/n P1073699-
001) and ZPL II Programming Guide (p/n 46530L) available on-line
at https://www.zebra.com/us/en/support-downloads.html. You can
also use ZebraDesigner Pro v2, Zebra’s Windows® based label
creation program which uses a graphical interface to create and
edit labels in either language. Refer to Appendix H for tips on
downloading the Designer Pro application from Zebra’s Web site.
Designing Labels
The following examples provide guidelines for designing labels
for the ZQ6 printers, specically for Gap Media, Black Bar Media
and Journal Media. The illustrations for each media type dene
recommended tolerances, keep-out zones and safe printing
zones designed to avoid any vertical registration issues during
printing. Dimensions are determined based on product registration
capabilities and Zebra-recommended media tolerances.
Figure 25 • Gap Media
Top edge of
die-cut label
1.59 mm
Bottom edge of
die-cut label
CPCL Label
1.25 mm
Safe Printing Zone
1.25 mm
ZQ610 & ZQ620 User Guide
Height
“H”
Max Label Height = “H” = 2.5 mm
58
1.59 mm
Media Feed Direction
Figure 26 • Journal Media
1.59 mm
Safe Printing Zone
Figure 27 • Black Bar Label Media
1.25 mm
CPCL Label
Height
1.59 mm
Media Feed Direction
Black Bar
1.59 mm1.59 mm
Black Bar
Safe Printing Zone
Safe Printing Zone
1.25 mm
Max Label Height = “H” = 2.5 mm
“H”
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ZQ610 & ZQ620 User Guide
Media Feed Direction
Using Pre-Printed Receipt Media
ZQ6 printers support alignment of pre-printed receipts by using the
out of paper sensor located near the printhead.
Black Mark Dimensions (Receipt Media)
The reective media black marks (or black bar/marks) should
extend past the centerline of the roll on the front side of the paper.
• Minimum mark width: 0.59 in. (15 mm) perpendicular to the edge
of the media, and centered within the width of the roll.
• Mark length: 0.19 - 0.24 in. (4.8 - 6.0 mm) parallel to the edge of
the media.
Label Areas
The media/black bar sensor detects the dark, pre-printed bar on
the media, so a path in the center of the paper must be kept free of
dark, pre-printed graphics.
Note • Dark, pre-printed graphics refer to any symbols, barcodes,
text and/or colored areas that have been applied to the receipt paper
rolls before they have ever been used in the printer.
Figure 28 • Label Areas
Keep
dark color
pre-printed
graphics,
barcodes,
and text
out of the
path
of the
bar sensor.
0.59 in.
(15 mm)
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ZQ610 & ZQ620 User Guide
Label Design Examples
This section shows examples of labels with and without problems.
Figure 29 • Label Design Examples
ACME COLLEGE
PARKING
VIOLATION
PROBLEM LABEL DESIGN
The dark color, pre-printed text and graphics
are in the path of the black bar at the bottom
of the receipt.
ACME RECEIPT
ACME COLLEGE
VIOLATION
PARKING
GOOD LABEL DESIGN
The center path to the black bar is free of
dark color, pre-printed text and graphics.
ACME RECEIPT
Quality FIRST
Quality FIRST
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
PROBLEM LABEL DESIGN
The dark color, pre-printed text and graphics
are in the path of the black bar at the bottom
of the receipt.
GOOD LABEL DESIGN
The center path to the black bar is free of
dark color, pre-printed text and graphics.
Note • Complete information on using pre-printed receipt paper can be found
in the FORM command in the CPCL Programming Guide (P1073699-001) at
www.zebra.com/manuals.
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ZQ610 & ZQ620 User Guide
Keep-Out Areas
At times, incomplete printing of text and/or graphics appear
because minimum margins are not provided during label design.
The recommended minimum margins, or “keep out areas” are
shown in Figure 30.
Figure 30 • Keep Out Areas
0.59 in.
(15 mm)
* *
*
*
*
Receipt Paper with Black Bars
* Maintain a minimum “keep out area” of
1/16 in. (1.59 mm) from the two outer edges
of the paper roll and from the black bars.
Note • The length of each “continuous” receipt is determined by the data sent
to the printer.
Continuous Receipt Paper
(without Black Bars)
* Maintain a minimum “keep out area” of
1/16 in. (1.59 mm) from the two outer edges
of the paper roll.
*
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ZQ610 & ZQ620 User Guide
Near Field Communication (NFC)
Devices using NFC may be active or passive. A passive device,
such as a ZQ6 Series printer with an NFC tag, contains information
that other devices can read but does not read any information itself.
An active device, such as a smartphone, can read the information
on the printer’s NFC tag, but the tag itself does nothing except
transmit the info to authorized devices.
Figure 31 • Near Field Communication (NFC) Pairing
http://www.zebra.com/nfc
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ZQ610 & ZQ620 User Guide
NFC Use Cases
• Bluetooth Pairing – used to cause a tablet, smart phone or
terminal to automatically pair with the printer via a Bluetooth
connection, within the bounds of the security prole being used.
This shall contain the BT address and serial number of the printer.
• App launching – used to cause an app, developed either by
Zebra or a third party to be executed on a smart phone, tablet or
terminal
• Web site launching – used to cause a smart phone, tablet or
terminal to display a web site developed by Zebra or a third party
developer
Note • Tapping the Zebra Print Touch™ icon with a Near Field
Communication (NFC) enabled smartphone will provide instant
access to printer-specic information. For more information about
NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth
pairing applications via NFC is also possible. Please see Zebra Multiplatform SDK for more information.
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ZQ610 & ZQ620 User Guide
Wearing the Printer
Swivel Belt Clip
The ZQ610 and ZQ620 printers have a plastic swivel belt clip
included as a standard feature. (It should be noted that ZQ6
printers with extended capacity battery do not come equipped with
a belt clip.) To use: hook the clip over your belt, and ensure that the
clip is securely attached to the belt. The belt clip will pivot to allow
you to move freely while wearing the printer. In order to install or
remove the plastic Belt Clip you will need to remove the battery
pack.
Figure 32 • Printer with Belt Clip
Belt Clip
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ZQ610 & ZQ620 User Guide
Adjustable Shoulder Strap
Refer to Figure 33 if your printer is equipped with the shoulder strap
option (p/n P1031365-192).
Figure 33 • Using the Optional Shoulder Strap
1. Insert the end of the shoulder strap
behind the post on the front side of the
printer and loop it around the post.
2. Insert the hole on the end of the
strap over the metal post (circled) to
secure.
3. Repeat the same steps on the
opposite side of the printer.
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ZQ610 & ZQ620 User Guide
Soft Case
ZQ6 printers have soft case options that also allow you to carry the
printer from your belt. The ZQ620 is P1031365-029, and the ZQ610
accessory kit is P1031365-044.
Figure 34 • Using the Soft Case
1. Lift up the top ap of the soft case
which is secured with Velcro.
2. Slide the printer into the case such that
the LCD display is visible through the plastic
window.
Note • The shoulder strap option
can be used with the soft case by
securing the ends of the shoulder
strap on the two metal rings on the
soft case.
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ZQ610 & ZQ620 User Guide
Hand Strap
The ZQ6 hand strap accessory (p/n P1031365-027) attaches to the
printer’s cut-outs to provide the user with a convenient and secure
method of carrying the printer.
Figure 35 • Using the Hand Strap
1. Insert the loop on the end of the
strap through the cut out on the front of
the printer as shown below.
2. Loop the end of the strap back
around the cut out and secure it over
the button.
3. Repeat this process for the
opposite end of the strap.
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ZQ610 & ZQ620 User Guide
Preventive Maintenance
Extending Battery Life
• Never expose the battery to direct sunlight or temperatures over
40° C (104° F) when charging.
• Always use a Zebra charger designed specically for Lithium-Ion
batteries. Use of any other kind of charger may damage the
battery.
• Use the correct media for your printing requirements. An
authorized Zebra re-seller can help you determine the optimum
media for your application.
• If you print the same text or graphic on every label, consider
using a pre-printed label.
• Choose the correct print darkness, and print speed for your
media.
• Use software handshaking (XON/XOFF) whenever possible.
• Remove the battery if the printer won’t be used for a day or more
and you’re not performing a maintenance charge.
• Consider purchasing an extra battery.
• Remember that any rechargeable battery will lose its ability to
maintain a charge over time. It can only be recharged a nite
number of times before it must be replaced. Always dispose of
batteries properly. Refer to Appendix F for more information on
battery disposal.
General Cleaning Instructions
Caution • Avoid possible personal injury or damage to the printer.
Never insert any pointed or sharp objects into the printer. Always
turn off the printer before performing any cleaning procedures. Use
care when working near the tear bars as the edges are very sharp.
Warning • The printhead can get very hot after prolonged printing.
Allow it to cool off before attempting any cleaning procedures.
Only use a Zebra cleaning pen (not supplied with the printer) or
a cotton swab with 90% medical grade alcohol for cleaning the
printhead.
Caution • Use only cleaning agents specied in the following tables.
Zebra Technologies Corporation will not be responsible for damage
caused by any other cleaning materials used on this printer.
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ZQ610 & ZQ620 User Guide
ZQ6 Cleaning
Area Method Interval
Printhead Use a Zebra cleaning pen to
Platen Surface
(Linered)
Platen Surface
(Linerless)
Scraper
(Linerless Units
Only)
Tear Bar Clean thoroughly with 90%
Printer Exterior Water-dampened cloth or
Printer Interior Gently brush out printer.
Interior of units
with Linerless
Platens
swab the thin gray line on the
printhead, cleaning the print
elements from the center
to the outside edges of the
printhead.
Rotate the platen roller and
clean it thoroughly with a
ber-free swab, or lint free,
clean, damp cloth lightly
moistened with medical
grade alcohol (90% pure or
better) (Figure 36).
Rotate platen roller and
clean with a ber-free swab
and 1 part liquid soap
(Palmolive or Dawn) and 25
parts water. Use pure water
to clean after soap/water
mixture. (Figure 37)
Use adhesive side of media
to clean scraper on linerless
units. (Figure 37)
medical grade alcohol and a
cotton swab. (Figure 36)
90% medical grade alcohol
wipe.
Ensure the Bar Sensor and
Gap Sensor windows are
free of dust. (Figure 36)
Clean thoroughly with 90%
medical grade alcohol and
a ber-free swab. (See
Figure 37 for specic target
areas for interior cleaning.)
After every ve rolls of media
(or more often, if needed).
When using linerless type
media, cleaning is required
after every roll of media.
After every ve rolls of media
(or more often, if needed)
Clean platen only if there is
an issue during printing, i.e.
media not releasing from the
platen. (*See Note below.)
After every ve rolls of
media (or more often, if
needed).
As needed
As needed
As needed
After every ve rolls of media
(or more often, if needed).
Note • This is an emergency procedure only to remove foreign
contaminates (oils, dirt) from the platen that can damage the
printhead or other printer components. This procedure will shorten
or even exhaust the linerless platen’s useable life. If the linerless
media continues to jam after cleaning and feeding 1 to 2 meters (3 to
5 feet) of media, replace the platen.
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ZQ610 & ZQ620 User Guide
Figure 36 • ZQ6 Cleaning (Linered)
Bar Sensor
Gap Sensor
Tear Bar
Peeler Bar
Platen Roller
Printhead
Elements
Label Presence
Sensor
Peeler Bail
Platen
Roller
Platen
Holder
Media
Support
Disk
Media
Support
Figure 37 • ZQ6 Cleaning (Linerless)
Scraper
Printhead
Elements
Media Support
Disk
Media
Support
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ZQ610 & ZQ620 User Guide
LCD Control Panel Indicators
The top of the display shows several icons which indicate the status
of various printer functions. Check the indicator status, then refer
to the Troubleshooting topic referenced in the chart to resolve the
problem.
Icon Status Indication
Solid blue Bluetooth link established
Not Present Bluetooth link inactive
Blinking blue Connecting or transmitting labels
Antenna Blinking Looking for AP
Antenna Blinking/1 Parenthesis
Steady
Antenna and 2 Parentheses
Steady
Antenna and 2 Parentheses
Blinking
Not Present No Radio Present
4 Green Bars >80% charged
3 Green Bars 60%-80% charged
2 Yellow Bars 40%-60% charged
1 Red Bar 20%-40% charged
0 Bars (Red battery outline) Low Battery
4 green Blinking w/ Lightning Bolt Charging >80% Capacity
3 green Blinking w/ Lightning Bolt Charging 60-80% Capacity
2 yellow Blinking w/ Lightning Bolt Charging 40-60% Capacity
1 red Blinking w/ Lightning Bolt Charging 20-40% Capacity
0 Bars w/ red Lightning Bolt Charging <20% Capacity
WLAN Associated & Attempting
Authentication
WLAN Associated and
Authenticated
Receiving Data
Blinking red Media cover open
Blinking green Receiving data
Solid green Ethernet Connected
Not Present No Ethernet Connection
Blinking green Data processing in progress
Solid green No data being processed
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ZQ610 & ZQ620 User Guide
Icon Status Indication
Blinking red Out of Media
Solid white Media present
Blinking red
Not Present No error exists
4 green bars 802.11 signal strength > 75%
3 green bars 802.11 signal strength </= 75%
2 green bars
1 yellow bar 802.11 signal strength </= 25%
0 Bars No Signal Strength
Error exists (excluding Media Out
and Head Latch Open)
802.11 signal strength </= 50%
but >25%
Troubleshooting Topics
1. No power:
• Check that battery is installed properly.
• Recharge or replace battery as necessary.
Caution • Always dispose of batteries properly. Refer to Appendix F
for more information on proper battery disposal.
2. Media does not feed:
• Be sure media cover is closed and latched.
• Check spindle holding media for any binding.
• Ensure most recently printed label is removed (only in peel
mode).
• Ensure label sensor is not blocked.
3. Poor or faded print:
• Clean print head.
• Check quality of media.
4. Partial or missing print:
• Check media alignment.
• Clean print head.
• Ensure media cover is properly closed and latched.
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ZQ610 & ZQ620 User Guide
5. Garbled print:
• Check baud rate.
6. No print:
• Check baud rate.
• Replace battery.
• Check cable to terminal.
• Establish RF Link and/or restore LAN associativity.
• Invalid label format or command structure. Place printer in
Communications Diagnostic (Hex Dump) Mode to diagnose
problem.
7. Reduced battery charge life:
• If battery is older than 1 year old, short charge life may be due to
normal aging.
• Check battery health.
• Replace battery.
8. ashing:
• Blinking green Data icon is normal while data is being received.
9. or ashing:
• Check that media is loaded and that the media cover is closed
and securely latched.
10. Communication error:
• Check baud rate.
• Replace cable to terminal.
11. Label jam:
• Open head release latch and media cover.
• Remove and reinstall media.
12. Skip Labels:
• Check media for top of form sense mark or label gap.
• Check that the maximum print eld has not been exceeded on
label.
• Ensure bar or gap sensor is not blocked or malfunctioning.
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ZQ610 & ZQ620 User Guide
13. Blank LCD screen:
• Make sure printer is turned on.
• No application loaded or application corrupted: reload program.
14. No NFC Connectivity
• Ensure smartphone is positioned 3 inches (7.62 cm) or closer to
the Print Touch icon on the side of the printer.
Troubleshooting Tests
Printing a Conguration Label
To print out a listing of the printer’s current conguration follow
these steps:
1. Turn the printer off. Load the media compartment with journal
media (media with no black bars printed on the back).
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed button
pressed. When printing starts, release the Feed button.
Note • The conguration report can also be printed from the Info
(Help) menu on the LCD.
Refer to Figures 38 and 38a for sample conguration printouts.
Communications Diagnostics
If there is a problem transferring data between the computer
and the printer, try putting the printer in the Communications
Diagnostics Mode (also referred to as the “DUMP” mode). The
printer will print the ASCII characters and their text representation
(or the period ‘.’, if not a printable character) for any data received
from the host computer.
To enter Communications Diagnostics Mode:
1. Print a conguration label as described above.
2. At the end of the diagnostics report, the printer will print: “Press
FEED key to enter DUMP mode”.
3. Press the FEED key. The printer will print: “Entering DUMP
mode”.
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ZQ610 & ZQ620 User Guide
Note • If the FEED key is not pressed within 3 seconds, the printer
will print “DUMP mode not entered” and will resume normal
operation.
4. At this point, the printer is in DUMP mode and will print the ASCII
hex codes of any data sent to it, and their text representation (or
“.” if not a printable character).
Additionally, a le with a “.dmp” extension containing the ASCII
information will be created and stored in the printer’s memory. It
can be viewed, “cloned” or deleted using the Net Bridge application.
(Refer to the ZebraNet Bridge Enterprise documentation for more
information.)
To terminate the Communications Diagnostics Mode and re- turn
the printer to normal operations:
1. Turn the printer OFF.
2. Wait 5 seconds.
3. Turn the printer ON.
Contacting Technical Support
If the printer fails to print the conguration label, or you encounter
problems not covered in the Troubleshooting Guide, contact
Zebra Technical Support. Technical Support addresses and phone
numbers for your area can be found in Appendix H of this manual.
You will need to supply the following information:
• Model number and type (e.g. ZQ620)
• Unit serial number (Found on the large label on the back of the
printer, also found in the conguration label printout.)
• Product Conguration Code (PCC) (15 digit number found on the
label on the back of the unit)
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ZQ610 & ZQ620 User Guide
Figure 38 • ZQ620 Conguration Label
AC3FA4C68D41
Wireless:
Radio: 802.11 a/b/g/n/ac
Region: usa/canada
Country: usa/canada
Enabled: on
MAC Address: ac:3f:a4:C6:8D:40
IP Address: 0.0.0.0
Netmask: 255.255.255.0
Gateway: 0.0.0.0
Operating Mode: infrastructure
International Mode: off
Preamble Length: long
Security: none
Stored ESSID: 125
Associated: no
DHCP: on
DHCP CID type: 1
DHCP CID: ac3fa4c68d40
Power Save: on
Ethernet:
MAC Address: 00:07:4D:7A:7B:26
IP Address: 0.0.0.0
Netmask:
255.255.255.0
Gateway: 0.0.0.0
DHCP: on
DHCP CID type: 1
DHCP CID: 00074D7A7B26
Active Network Information:
Active Network: Unknown
IP Address: 0.0.0.0
Netmask:
255.255.255.0
Gateway: 0.0.0.0
TCP Port: 6101
Alternate TCP Port: 9100
TCP JSON Config Port: 9200
UDP Port: 6101
Remote Server:
Remote Server Port: 10013
TCP: on
UDP: on
LPD: on
DHCP: on
BOOTP: on
FTP: on
HTTP: on
SMTP: on
POP3: on
SNMP: on
TELNET: on
MIRROR: off
UDP Discovery: on
Weblink:
DHCP CID type: 1
DHCP CID: ac3fa4c68d40
Peripherals:
LCD: Installed
Building Two-Key Report...
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Zebra Technologies
ZQ620
Serial Number:
XXZKJ173000235
PCC: ZQ62-AUWA001-00
Name: XXZKJ173000235
Program:
OS: 6.5.0
PLD: 15 Rev. 65
PSPT: 8 Rev. 5
PMCU: Rev. 6
Firmware: V85.20.08ZP37774
Checksum: DA31
Cable Communications:
19200 BPS, null,8,1
Handshake: rts/cts
DSR: 0
Universal Serial Bus:
2.0 Full Speed Device
Vendor ID No: 0x0ASF
Product ID No: 0x014C
Manufacturer String: Zebra Tec
hnologies
Product String: ZTC ZQ620-203d
pi CPCL
ID string: off
Bluetooth:
iOS: supported
Version: 4.3.1p1
Date: 02/13/2015
Baud: 115200
Device: Printer
Mode: Peripheral
Friendly Name: XXZKJ173000235
Minimum Security Mode: 1
Discoverable: on
Bluetooth Spec: 3.0/4.0
Enabled: on
Address: AC:3F:A4:C6:8D:41
77
ZQ610 & ZQ620 User Guide
Printhead Test
Identies Printer
as a ZQ620
Printer Serial
Number
Firmware Version
MFi Supported
BluetoothTM
Radio Address
Figure 38a • ZQ620 Conguration Label (cont.)
Power Management:
In-activity Timeout:36000 Secs
Low-battery Timeout:60 Secs
Remote (DTR) pwr-off:Disabled
Voltage :8.54
Low-bat Warning :6.93(176)
Low-bat Shut-down :6.53(166)
Power On Cycles :23
Battery Health :good
Battery Cycle Count:NA
Memory:
Flash :134217728 Bytes
RAM :8388608 Bytes
Label:
Width :576 dots, 72 mm
Height:65535 dots, 8191 mm
Sensors: (Adj)
Pres[DAC:128,Thr:60,Cur:0]
Label Removed
Media [91 (576 dots)]
Black Bar [DAC:136,Thr:70,Cur:0
]
Gap [DAC:130,Thr:50,Cur:96]
Temperature :27C (62)
Voltage :8.0V (255)
Resident Fonts:
Font Sizes Chars
--------- ----- -----
0 0- 6 20-FF
1 0 20-80
2 0- 1 20-59
4 0- 7 20-FF
5 0- 3 20-FF
6 0 20-44
7 0- 1 20-FF
File Directory:
File Size
--------------- --------
E:2KEY.TXT 3507
E:TT0003M_.TTF 169188
134044672 Bytes Free
Command Language:
CCL Key ‘!’[21]
ZPL Configuration Information:
Rewind.........Print Mode
Mark...........Media Type
30.0.............Darkness
+00.......Tear Off Adjust
2030.........Label Length
72mm..........Print Width
7Eh........Control Prefix
2Ch.............Delimiter
00...........Top Position
No Motion..Media Power Up
Feed....Media Head Closed
00............Left Margin
576..........Dots per row
End ZPL Configuration
Print-head test: OK
End of report
Press FEED key to
enter DUMP mode
AC3FA4C68D41
Wireless:
Radio: 802.11 a/b/g/n/ac
Region: usa/canada
Country: usa/canada
Enabled: on
MAC Address: ac:3f:a4:C6:8D:40
IP Address: 0.0.0.0
Netmask: 255.255.255.0
Gateway: 0.0.0.0
Operating Mode: infrastructure
International Mode: off
Preamble Length: long
Security: none
Stored ESSID: 125
Associated: no
DHCP: on
DHCP CID type: 1
DHCP CID: ac3fa4c68d40
Power Save: on
Ethernet:
MAC Address: 00:07:4D:7A:7B:26
IP Address: 0.0.0.0
Netmask:
Gateway: 0.0.0.0
DHCP: on
DHCP CID type: 1
DHCP CID: 00074D7A7B26
Active Network Information:
Active Network: Unknown
IP Address: 0.0.0.0
Netmask:
Gateway: 0.0.0.0
TCP Port: 6101
Alternate TCP Port: 9100
TCP JSON Config Port: 9200
UDP Port: 6101
Remote Server:
Remote Server Port: 10013
TCP: on
UDP: on
LPD: on
DHCP: on
BOOTP: on
FTP: on
HTTP: on
SMTP: on
POP3: on
SNMP: on
TELNET: on
MIRROR: off
UDP Discovery: on
Weblink:
DHCP CID type: 1
DHCP CID: ac3fa4c68d40
Peripherals:
LCD: Installed
255.255.255.0
255.255.255.0
ZQ610 & ZQ620 User Guide
78
802.11 ac radio option
installed. This section
details the radio’s
network settings
Ethernet Information
Network Information
Peripherals Installed
Power Management:
In-activity Timeout:36000 Secs
Low-battery Timeout:60 Secs
Remote (DTR) pwr-off:Disabled
Voltage :8.54
Low-bat Warning :6.93(176)
Low-bat Shut-down :6.53(166)
Power On Cycles :23
Battery Health :good
Battery Cycle Count:NA
Memory:
Flash :134217728 Bytes
RAM :8388608 Bytes
Label:
Width :576 dots, 72 mm
Height:65535 dots, 8191 mm
Sensors: (Adj)
Pres[DAC:128,Thr:60,Cur:0]
Label Removed
Media [91 (576 dots)]
Black Bar [DAC:136,Thr:70,Cur:0
]
Gap [DAC:130,Thr:50,Cur:96]
Temperature :27C (62)
Voltage :8.0V (255)
Resident Fonts:
Font Sizes Chars
--------- ----- -----
0 0- 6 20-FF
1 0 20-80
2 0- 1 20-59
4 0- 7 20-FF
5 0- 3 20-FF
6 0 20-44
7 0- 1 20-FF
File Directory:
File Size
--------------- ------- E:2KEY.TXT 3507
E:TT0003M_.TTF 169188
134044672 Bytes Free
Command Language:
CCL Key ‘!’[21]
ZPL Configuration Information:
Rewind.........Print Mode
Mark...........Media Type
30.0.............Darkness
+00.......Tear Off Adjust
2030.........Label Length
72mm..........Print Width
7Eh........Control Prefix
2Ch.............Delimiter
00...........Top Position
No Motion..Media Power Up
Feed....Media Head Closed
00............Left Margin
576..........Dots per row
End ZPL Configuration
Print-head test: OK
End of report
Press FEED key to
enter DUMP mode
Flash and RAM
Memory Installed
Maximum Label
Size
Resident Human
Readable Fonts
Installed
Files loaded in
printer memory
(includes pre-scaled
or scalable fonts)
CPCL and ZPL
programming
languages are
supported
79
ZQ610 & ZQ620 User Guide
Specications
Note • Printer specications are subject to change without notice.
Printing Specications
Parameter ZQ620 ZQ610
Print Width Up to 72 mm (2.91 in.) Up to 48 mm (1.89 in.)
Print Speed 102 mm (4 in.)/second Same
127 mm (5 in.)/second
in Draft Mode
Printhead Burn
Line to Tear
Edge Distance
Printhead Life 600K inches of paper
Print Density 203 dots/in. or better Same
Memory and Communications Specications
Parameter ZQ6 Printers
Flash Memory 512 MB
RAM Memory 256 MB
Standard
Communications
Wireless
Communication
Options
Real Time Clock
(RTC)
Ethernet 10 or 100 mps Ethernet auto detect when docked in cradle.
Congurable Baud rate (from 9600 to 115.2 Kbps), parity and data
Software (X-ON/X-OFF) or hardware (DTR/STR) communication
1. Dual Radio: 802.11ac with Bluetooth v4.1 (both Classic & BLE)
Time and date under application control. Refer to ZPL Programming
Manual, available at www.zebra.com/manuals for RTC commands.
5.08 mm (0.20 in.) 4.31 mm (0.17 in.)
Same
feed MTBF when
using Zebra media.
1
1
RS-232 serial port (14 Pin serial connector)
bits.
handshake protocols.
USB 2.0 Full Speed Interface (12 Mbps)
2. Bluetooth v4.1 (both Classic & BLE)
1. Memory conguration on your printer may be ascertained by printing a conguration
label as detailed on page 75.
80
ZQ610 & ZQ620 User Guide
Label Specications
Parameter ZQ620 ZQ610
Max Media Width 25.4 to 79.4 mm
Max/Min Label
Length
Black Bar Sensor to
Printhead Burnline
Distance
Media Thickness
(except Tag)
Max Tag Thickness 2.3 to 5.5 mils
Max Label Roll
Outer Diameter
Inner Core
Diameters**
Black Mark Location The reective media
Black Mark
Dimensions
(1.0 to 3.125 in.)
12.7 to 812.8 mm
(0.5 to 32 in.) maximum
15.87 mm (0.62 in.)
0.635 mm (0.025 in.)
2.3 to 6.5 mils
(0.05842 to 0.1651 mm)
(0.05842 to 0.1397 mm)
66.8 mm (2.6 in.) 55.8 mm (2.2 in.)
19 mm (0.75 in.) or
35.05 mm (1.38 in.)
black marks should be
centered on media roll
Minimum mark width:
12,7 mm (0.5 in.)
perpendicular to inside
edge of media, centered
within the width of the
Mark length: 3-11 mm
(0.12 to 0.43 in.) parallel
to inside edge of media.)
25.4 to 55.37 mm
(1.0 to 2.18 in.)
Same
13.46 mm (0.53 in.)
+/-
Same
Same
Same
Same
Same
roll.
Note • Use Zebra brand direct thermal media that is outside wound.
Media may be reective (black mark) sensing, or transmissive (gap)
sensing, die-cut, continuous or linerless. For die-cut labels, use only
full auto dies.
** ZQ6 printers support coreless media which is 19 mm (0.75 in.) in
inner diameter.
81
ZQ610 & ZQ620 User Guide
CPCL Font and Bar Code Specications and Commands
Standard Fonts 25 bit-mapped fonts; 1 scalable font (CG Trimvirate
Available Optional Fonts Optional International character sets: Chinese 16 x 16
Linear Bar Codes
Available
2-D Bar Codes Available RSS:
Rotation Angles 0°, 90°, 180°, and 270°
Bold Condensed*) *Contains UFST from Agfa Monotype
Corporation Downloadable optional bit-mapped & scalable
fonts via Net Bridge software.
(trad), 16 x 16 (simplied),24 x 24 (simplied); Japanese
16 x 16, 24 x 24
Barcode (CPCL Command)
Aztec (AZTEC)
Codabar (CODABAR, CODABAR 16)
UCC/EAN 128 (UCCEAN128)
Code 39 (39, 39C, F39, F39C)
Code 93 (93)
Code 128 (128)
EAN 8, 13, 2 and 5 digit extensions (EAN8, EAN82,
EAN85, EAN13, EAN132, and EAN135)
EAN-8 Composite (EAN8)
EAN-13 Composite (EAN13)
Plessey (PLESSEY)
lnterleaved 2 of 5 (I2OF5)
MSI (MSI, MSI10, MSI1110)
FIM/POSTNET (FIM)
TLC39 (TLC39)
UCC Composite A/B/C (128(Auto))
UPCA, 2 and 5 digit extensions (UPCA2 and UPCA5)
UPCA Composite (UPCA)
UPCE, 2 and 5 digit extensions (UPCE2 and UPCE5)
UPCE Composite (UPCE)
MaxiCode (MAXICODE)
PDF 417 (PDF-417)
Datamatrix (using ZPL emulation) (DATAMATRIX)
QR Code (QR)
RSS-14 (RSS-Subtype 1)
RSS-14 Truncated (RSS-Subtype 2)
RSS-14 Stacked (RSS-Subtype 3)
RSS-14 Stacked Omnidirectional
(RSS-Subtype 4)
RSS Limited (RSS-Subtype 5)
RSS Expanded (RSS-Subtype 6)
82
ZQ610 & ZQ620 User Guide
ZPL Font and Bar Code Specications and Commands
Standard Fonts 15 bit-mapped fonts; 1 scalable font (CG Trimvirate
Available Optional Fonts Zebra offers font kits covering multiple languages including
Linear Bar Codes
Available
2-D Bar Codes Available
Rotation Angles 0°, 90°, 180°, and 270°
Bold Condensed*) Downloadable optional bit-mapped &
scalable fonts via Net Bridge software.
Simplied and Traditional Chinese, Japanese, Korean,
Hebrew/Arabic, and others.
Barcode (CPCL Command)
Aztec (^B0)
Codabar (^BK)
Codablock (^BB)
Code 11 (^B1)
Code 39 (^B3)
Code 49 (B4)
Code 93 (^BA)
Code 128 (^BC)
DataMatrix (^BX)
EAN-8 (^B8)
EAN-13 (^BE)
GS1 DataBar Omnidirectional (^BR)
Industrial 2 of 5 (^BI)
lnterleaved 2 of 5 (^B2)
ISBT-128 (^BC)
LOGMARS (^BL)
Micro-PDF417 (^BF)
MSI (^BM)
PDF-417 (^B7)
Planet Code (^B5)
Plessey (^BP)
Postnet (^BZ)
Standard 2 of 5 (^BJ)
TLC39 (^BT)
UPC/EAN extensions (^BS)
UPC-A (^BU)
UPC-E (^B9)
Maxi Code (^BD)
QR Code (^BQ)
83
ZQ610 & ZQ620 User Guide
Communication Ports
RS-232C
Pin # Signal Name Type Description
1 CTS input Clear To Send from host
2 TXD output Transmit Data
3 RXD input Receive Data
4 DSR input Data Set Ready: low to high transition turns
5 GND Ground
6 DTR output Data Terminal Ready: set high when printer is
7 N/A Do Not Use
8 RTS output Request To Send set high when printer is
9 N/A Do Not Use
10 N/A Do Not Use
11 N/A Do Not Use
12 N/A Do Not Use
13 N/A Do Not Use
14 N/A Do Not Use
printer on, high to low transition turns printer off
(if enabled)
on. Switched 5V (300mA max)
ready to accept a command or data
10
12
8
4
6
2
1
5
3
7
Figure 39 • RS-232C Communication Port
84
ZQ610 & ZQ620 User Guide
14
9
11
13
USB
Pin # Signal Name Type Description
1 VBUS - USB Bus Power
2 USB- bi-directional I/O signals
3 USB+ bi-directional I/O signals
4 USB_ID - Identies A/B connector
5 Return Ground
5 1
Figure 40 • USB Communication Port
Physical, Environmental and Electrical Specications
Parameter ZQ620 ZQ610
Weight w/ battery 1.6 lbs. (0.75 kg) 1.35 lbs. (0.61 kg)
Operating: -20 °C to 50 °C
(-4 °F to 122 °F)
(Healthcare is 0 °C to 50 °C
Temperature
Relative Humidity Operating/Storage: 10% to
Battery
Intrusion
Protection (IP)
Rating
(32 °F to 122 °F))
Storage: -25 °C to 65 °C
(-13 °F to 149 °F)
Charging: 0 °C to 40°C
(32 °F to 104 °F)
90% non-condensing
Smart Battery (2 or 4 cell)
Lithium-Ion, 7.4 VDC
(nominal); 2.45 AHr min.
4 cell Extended Smart
Battery (Optional)
IP43 (without optional
environmental case)
IP54 (with case)
Operating:-20 °C to 50 °C
(-4 °F to 122 °F)
(Healthcare is 0 °C to 50 °C
(32 °F to 122 °F))
Same
Same
Same
Same
4 cell Extended Smart
Battery (Optional)
IP43 (without optional
environmental case)
IP54 (with case)
85
ZQ610 & ZQ620 User Guide
Figure 41 • ZQ620 Dimensions
76.9 mm
(3.15 in.)
Height
173.7 mm
(6.85 in.)
117.9 mm
(4.65 in.)
Width Length
86
ZQ610 & ZQ620 User Guide
Figure 42 • ZQ620 Mounting Hole Dimensions
58.928 mm
58.928 mm
(2.32 in.)
(2.32 in.)
Use two (2) M2.5 x 0.45 screws in the indicated positions above.
87
ZQ610 & ZQ620 User Guide
Figure 43 • ZQ610 Dimensions
72.4 mm
(2.85 in.)
Height
170.9 mm
(6.73 in.)
91.4 mm
(3.5 in.)
Width Length
88
ZQ610 & ZQ620 User Guide
Figure 44 • ZQ610 Mounting Hole Dimensions
58.928 mm
58.928 mm
(2.32 in.)
(2.32 in.)
Use two (2) M2.5 x 0.45 screws in the indicated positions above.
89
ZQ610 & ZQ620 User Guide
ZQ6 Accessories
Part # Description
P1031365-006 KIT ACC QLn220 RUBBER DOOR I/O (15)
P1031365-018 KIT ACC QLn320 RUBBER DOOR I/O (15)
P1031365-019 KIT ACC QLn220/QLn320 RUBBER DOOR DC JACK (15)
P1031365-022 KIT ACC QLn220/320 PLATEN GEAR 48P 22T (25)
P1031365-024 KIT ACC MOBILE AC ADAPTER US (type A) cord
P1031365-027 KIT ACC QLn HAND STRAP
P1031365-028 KIT ACC QLn BELT CLIP REPLACEMENT (20)
P1031365-029 KIT ACC QLn320 SOFT CASE (Includes Shoulder Strap)
P1031365-033 KIT ACC QLn-EC AC ADAPTER US (type A) CORD (see Sales
P1031365-038 KIT ACC QLN-EC
P1031365-044 KIT ACC QLn220 SOFT CASE (Includes Shoulder Strap)
P1031365-045 KIT ACC QLN-EC4 AC ADAPTER US CORD (see Sales for
P1031365-050 KIT ACC EC4 WALL MOUNT
P1031365-052 KIT ACC QLn SERIAL CABLE (with strain relief) QL ADAPTER
P1031365-053 KIT ACC QLn SERIAL CABLE, 6’ (with strain relief) PC-DB9
P1031365-054 KIT ACC QLn SERIAL CABLE (with strain relief) to MC9000
P1031365-055 KIT ACC QLn PC-USB CABLE, 6’ (with strain relief)
P1031365-056 KIT ACC QLn SERIAL CABLE (with strain relief) RJ45 to
P1031365-057 KIT ACC QLn SERIAL CABLE (with strain relief) to LS2208
P1031365-058 KIT ACC QLn 16 PIN SERIAL CABLE (with strain relief) to
P1031365-059 KIT ACC QLN220/QLN320 SPARE BATTERY SMART
P1031365-060 KIT ACC QLn 11 PIN SERIAL CABLE (with strain relief) to
P1031365-061 KIT ACC QLn SERIAL DEX CABLE (with strain relief)
P1031365-062 KIT ACC QLn SERIAL CABLE (with strain relief) to RJ45
P1031365-063 KIT ACC SC2 Li-ION SMART CHARGER, US (type A) CORD
P1031365-069 KIT, ACC QLn220/320 and ZQ500 SERIES SPARE EXTENDED
P1031365-192 KIT ACC QLn SERIES SHOULDER STRAP
for other countries)
other countries)
(female DIN)
TELZON ADAPTER
Scanner
MC3000
MC3000
(see Sales for other countries)
BATTERY with LED’s
90
ZQ610 & ZQ620 User Guide
ZQ6 Accessories cont.
P1031365-104 KIT ACC QLn SERIAL CABLE (with strain relief) to
P1024458-002 BELT,CLIP,QLN,HC
AC18177-5 MODEL UCLI72-4 QUAD BATTERY CHARGER (US line
BTRY-MPP-34MA1-01 3400 mAh BATTERY for ZQ6 and ZQ500 SERIES
BTRY-MPP-34MAHC1-01 3400 mAh BATTERY for ZQ6 HEALTHCARE PRINTER
SAC-MPP-3BCHGUS1-01 3-SLOT BATTERY CHARGER
SAC-MPP-6BCHUS1-01 DUAL 3-Slot BATTERY CHARGER
SAC-MPP-1BCHGUS1-01 1-SLOT BATTERY CHARGER
VAM-MPP-VHCH1-01 VEHICLE ADAPTER
P1065668-008 KIT,ACC,QLn,AC ADAPTER,STRAIGHT,30W,HC with US
LS2208 SCANNER EXTENDED
cord, see Sales for others)
(type A) CORD
Note • Refer to Appendix A for additional information on Data I/O
cables.
91
ZQ610 & ZQ620 User Guide
Appendix A
Interface Cables (RS-232 Cables)
Part Number P1031365-053; DB-9 to 14-Pin Serial
Part Number P1031365-052; 8-Pin DIN to 14-Pin Serial Cable
92
ZQ610 & ZQ620 User Guide
USB Cables
Part Number AT17010-1; USB A to USB Mini B Cable
- GND
- D+
- D-
- VBUS
- VBUS
- D-
- D+
- NC
- GND
Part Number P1031365-055; 4 Position USB Mini to 4-Pin USB (w/
Strain Relief)
Note • Visit the Zebra website at: www.zebra.com/accessories for a
listing of interface cables for all Zebra mobile printers.
93
ZQ610 & ZQ620 User Guide
Appendix B
Media Supplies
To insure maximum printer life and consistent print quality and
performance for your individual application, it is recommended that
only media produced by Zebra be used.
Advantages include:
• Consistent quality and reliability of media products.
• Large range of stocked and standard formats.
• In-house custom format design service.
• Large production capacity which services the needs of many
large and small media consumers including major retail chains
world wide.
• Media products that meet or exceed industry standards.
For more information go the Zebra website (www.zebra.com) and
select the Products tab, or refer to the CD included with the printer.
Appendix C
Maintenance Supplies
In addition to using quality media provided by Zebra, it is
recommended that the printer be cleaned as prescribed in the
maintenance section. The following item is available for this
purpose:
• Cleaning Pen (12 pack): p/n 105950-035
94
ZQ610 & ZQ620 User Guide
Appendix D
SETTINGS Menu
PRINT SPEED
MEDIA TYPE
DARKNESS
-49
4.0
Set the darkness to the lowest setting
that provides good print quality. If you
set darkness too high, the label image
may print unclearly, bar codes may not
scan correctly, or the printhead may wear
prematurely.
Select the speed for printing a label (given
in inches per second). Slower print speeds
typically yield better print quality.
Select the type of media that you are
using.
MARK
TEAR OFF
0
If necessary, adjust the position of the
media over the tear-off bar after printing.
95
ZQ610 & ZQ620 User Guide
PRINT WIDTH
576
PRINT MODE
REWIND
LABEL TOP
0
Specify the width of the labels being used.
The default value is the maximum width for
the printer based on the printhead’s DPI
value.
Select a print mode that is compatible with
your printer options.
LEFT POSITION
0
REPRINT MODE
OFF
If necessary, shift the print position
horizontally on the label. Positive numbers
move the left edge of the image toward the
center of the label by the number of dots
selected, while negative numbers move
the left edge of the image toward the left
edge of the label.
When reprint mode is enabled, you can
reprint the last label printed either by
issuing certain commands or by pressing
the DOWN ARROW on the keypad.
96
ZQ610 & ZQ620 User Guide
LABEL LENGTH MAX
39
LANGUAGE
Set the maximum label length to a value
that is at least 1.0 in. (25,4 mm) greater
than the actual label length plus the
interlabel gap. If you set the value to one
that is smaller than the label length, the
printer assumes that continuous media is
loaded, and the printer cannot calibrate.
If necessary, change the language that the
printer displays.
ENGLISH
Note • The selections for this
parameter are displayed in
the actual language to make
it easier to nd one that you
are able to read.
97
ZQ610 & ZQ620 User Guide
TOOLS Menu
PRINT INFORMATION
SETTINGS
BACKLIGHT TIMEOUT
10
POWER UP ACTION
NO MOTION
Prints a printer conguration label,
sensor prole, barcode information, font
information, images, formats, two-key
report, and network settings..
PRINT
Sets the duration of the LCD backlight in
seconds.
Set the action for the printer to take during
the power-up sequence, i.e. no motion,
calibrate, etc.
HEAD CLOSE ACTION
FEED
LOAD DEFAULTS
FACTORY
Set the action for the printer to take when
you close the printhead, i.e. feed, calibrate,
etc.
98
ZQ610 & ZQ620 User Guide
LABEL LENGTH CAL
DIAGNOSTIC MODE
ENABLED
ZBI ENABLED?
NO
Use this diagnostic tool to cause the printer
to output the hexadecimal values for all
data received by the printer.
This menu item indicates if the Zebra Basic
Interpreter (ZBI 2.0TM.) option is enabled
on your printer.
PASSWORD PROTECT
SELECTED
PRINT TEST FORMAT
DARKNESS
ZQ610 & ZQ620 User Guide
Performs a print test in progressively
darker patterns.
99
NETWORK Menu
ACTIVE PRINT SERVER
NONE
PRIMARY NETWORK
WIRELESS
WLAN IP ADDRESS
0.0.0.0
Informs the user of the presence of an
active server. Only one print server can
be installed at a time, therefore the print
server installed is the active print server.
Informs the user network being used.
View, and if necessary, change the
printer’s WLAN IP address.
WLAN SUBNET MASK
255.255.255.0
WLAN GATEWAY
0.0.0.0
View, and if necessary, change the WLAN
subnet mask.
View, and if necessary, change the default
WLAN gateway.
100
ZQ610 & ZQ620 User Guide
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