Zebra ZQ510 User Manual
© 2015, ZIH Corp.
P1064404-002 Rev. B
January, 2016
ZQ500 Series Printers
User Guide
1
ZQ500 Series User Guide
Table of Contents
Proprietary Statements..............................................5
Document Conventions..............................................7
Introduction to the ZQ500™ Series Printer..............8
ZQ500 Series Technology...........................................9
Smart Battery.....................................................................................9
Printing Technology.........................................................................10
Direct Thermal..................................................................................10
Thermal Shutdown...........................................................................11
QR Code.............................................................................................11
Made for iPhone (MFi).....................................................................11
Near Field Communication (NFC)..................................................11
ZQ500 Series Overview.............................................12
Getting Ready to Print..............................................14
Installing the Battery.......................................................................14
Battery Safety...................................................................................15
Charger Safety..................................................................................15
Charging Status Indicators................................................................................16
Battery Health Indicator.....................................................................................16
SC2 Dimensions..................................................................................................17
Model UCLI72-4 Quad Charger (AC18177-5)................................17
AC Power Adapter (p/n P1031365-024).........................................19
Vehicle Cradle (P1063406-029) & 4-Bay Power Station (P1063406-027)......20
Loading Media Procedure..................................................................................22
Operator Controls............................................................................24
Buttons..............................................................................................25
Power Up Sequences..........................................................................................25
Run Time Sequences without LED Flashes.......................................................26
LED’s..................................................................................................26
Alerts..................................................................................................26
Sleep Mode.......................................................................................27
Power Save Mode............................................................................28
Segmentation Mode.......................................................................28
Draft Mode.......................................................................................28
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ZQ500 Series User Guide
Verify Printer is Working.................................................................28
Printing a Configuration Label...........................................................................29
Connecting the Printer....................................................................29
Cable Communication........................................................................................30
Wireless Communications with Bluetooth..................................31
Bluetooth Networking Overview...................................................31
WLAN Overview...............................................................................34
Setting Up the Software.................................................................35
Designing Labels/Receipts.............................................................35
Print Quality Comparisons.............................................................37
Near Field Communication (NFC).................................................37
ZQ500 Series Accessories...............................................................39
Belt Clip...............................................................................................................39
Hand Strap...........................................................................................................39
Shoulder Strap....................................................................................................40
Soft Case.............................................................................................................40
Exoskeleton.........................................................................................................41
Mag Card Reader.................................................................................................42
Preventive Maintenance..................................................................43
Extending Battery Life........................................................................................43
General Cleaning Instructions............................................................................43
Troubleshooting........................................................46
Front Control Panel..........................................................................46
Printer Status Indicators.................................................................46
Troubleshooting Topics...................................................................47
Troubleshooting Tests.....................................................................49
Printing a Configuration Label...........................................................................49
Communications Diagnostics............................................................................49
Specifications............................................................54
Printing Specifications........................................................................................54
Memory and Communications Specifications..................................................54
Label Specifications............................................................................................55
CPCL Font and Bar Code Specifications and
Commands................................................................56
ZPL Font and Bar Code Specifications and
Commands................................................................57
Communication Port.......................................................................58
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ZQ500 Series User Guide
USB......................................................................................................................58
Physical, Environmental and Electrical Specifications..............58
Printer Dimensions..........................................................................59
ZQ500 Series Accessories..............................................................61
Appendix A
USB Cables.......................................................................................62
Appendix B
Alert Messages.................................................................................63
Appendix C
Media Supplies.................................................................................64
Appendix D
Maintenance Supplies.....................................................................64
Appendix E
Serial Number and PCC Number Locations.................................65
Appendix F
Battery Disposal...............................................................................66
Product Disposal..............................................................................66
Appendix G
Using Zebra.com..............................................................................67
Appendix H...............................................................69
Product Support...............................................................................69
Index...................................................................................................70
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ZQ500 Series User Guide
Proprietary Statements
This manual contains proprietary information of Zebra Technologies Corporation. It is
intended solely for the information and use of parties operating and maint aining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission
of Zebra Technologies Corporation.
Product Improvements
Since continuous product improvement is a policy of Zebra Technologies Corporation, all
specifications and signs are subject to change without notice.
Agency Approvals and Regulatory Information
Design Safety certified by TUV EN55022 Class B European Electromagnetic
EN60950-1: 2nd Ed. Safety Standard EN55024: European Immunity Standard
TUV (Mexico)
FCC part 15 Class B RoHS II
Canadian STD RSS-247
Liability Disclaimer
Inasmuch as every effort ha s been made to supply accurate information in this manual,
Zebra Technologies Corporation is not liable for any erroneous information or omissions.
Zebra Technologies Corporation reserves the right to correct any such errors and disclaims
liability resulting therefrom.
No Liability for Consequential Damage
In no event shall Zebra Technologies Corporation or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and sof tware)
be liable for any damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other pecuniary
loss) arising out of the use of or the result s of use of or inability to use such produc t, even
if Zebra Technologies Corporation has been advised of the possibilit y of such damages.
Because some states do not allow the exclusion of liability for consequential or incidental
damages, the above limitation may not apply to you.
Copyrights
The copyrights in this manual and the label print engine described therein are owned by
Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software
in the label print engine may result in imprisonment of up to one year and fines of up to
$10,000 (17 U.S.C.506). Copyright violator s may be subjec t to civil liabilit y.
This product may contain ZPL®, ZPL II®, and ZebraLinktm programs; Element Energy Equalizer® Circuit; E3®; and AGFA fonts. Soft ware © ZIH Corp. All rights reserved worldwide.
ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo,
ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of
ZIH Corp. All rights reserved worldwide.
®
Monotype
, Intellifont® and UFST® are trademarks of Monot ype Imaging, Inc. registered in
the United St ates Patent and Trademark Office and may be registered in certain jurisdictions.
TM
Andy
, CG PalacioTM, CG Century SchoolbookTM, CG TriumvirateTM, CG TimesTM, Monot ype
TM
Kai
, Monot ype MinchoTM and Monotype SungTM are trademarks of Monotype Imaging, Inc.
and may be registered in some jurisdictions.
HY Gothic Hangul
TM
Angsana
®
Andale
, Arial®, Book Antiqua®, Corsiva®, Gill Sans®, Sorts® and Times New Roman® are
TM
is a trademark of Hanyang Sys tems, Inc.
is a trademark of Unity Progress Company (UPC) Limited.
trademarks of The Monot ype Corporation registered in the United States Patent and Trademark Off ice and may be registered in certain jurisdictions.
Century Gothic™, Bookman Old St yle
TM
Monot ype Corporation and may be registered in certain jurisdictions.
HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.
Radiation Standard
RCM (Australia/NZ)
IP54 Rated
and Century SchoolbookTM are trademarks of The
5
ZQ500 Series User Guide
UniversTM is a trademark of Heidelberger Druckmaschinen AG, which may be registered in
certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned
subsidiary of Heidelberger Druckmaschinen AG.
®
Futura
is a trademark of Bauer Types SA registered in the United States Patent and Trademark Off ice and may be registered in some jurisdictions.
Tru eTy pe
Trademark Of fice and may be registered in cer tain jurisdictions.
All other product names are the proper ty of their respective owners.
“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory
has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has
been certified by the develop er to meet Apple per formance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory st andards.
Please note that the use of this accessory with iPod, iPhone, or iPad may af fect wireless
performance.
Bluetooth
© 1996 –20 09, QNX Sof tware Sys tems GmbH & Co. KG. All rights re served. Published under license by QNX Software Systems Co.
All other brand names, product names, or trademarks belong to their respective holders.
©
®
is a trademark of Apple Computer, Inc. registered in the United States Patent and
®
is a registered trademark of the Bluetooth SIG.
2015 ZIH Corp.
Works with:
Certified by:
54
IP
MIL-STD
810
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ZQ500 Series User Guide
Document Conventions
The following conventions are used throughout this docu-
ment to convey certain information:
Cautions, Important, and Note
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause
a burn
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a
task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
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ZQ500 Series User Guide
Introduction to the ZQ500™ Series Printers
Thank you for choosing our Zebra® ZQ500™ Series Mobile
Printers. You will find these rugged printers will become a
productive and efficient addition to your workplace thanks
to their innovative design and state of the art features. Zebra
Technologies is the leader in industrial printers with worldclass support for all of your bar code printers, software, and
supplies.
This user’s guide gives you the information you will need
to operate the ZQ510 and ZQ520 printers. These printers use some of the latest technologies such as Near Field
Communication (NFC) and Made for iPhone
ers provide Apple co-processor (MFi) support which allows an
Apple device such as an iPhone or iPad® to authenticate and
connect over Bluetooth®.
These printers use CPCL and ZPL programming languages.
To create and print labels using the CPCL and ZPL languages, refer to the Programming Guide for CPCL and ZPL (p/n
P1012728-008). See Appendix G for instructions on how to access manuals on zebra.com.
®
(MFi). MFi print-
ZQ500 Series Software Utilities:
• Zebra Net Bridge™ : printer configuration, fleet management
• Zebra Setup Utility: single printer configuration, quick setup
• Zebra Designer Pro: label design
®
• Zebra Designer Drivers: Windows
driver
• OPOS Driver: Windows driver
• Multiplatform SDK
(These utilities can be found on the Zebra website at
http://www.zebra.com/us/en/support-downloads.html.
See Appendix G.)
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ZQ500 Series User Guide
Unpacking and Inspection
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in the
Getting Ready to Print section) and inspect the media compartment for damage.
In case shipping is required, save the carton and all packing ma-
terial.
Reporting Damage
If you discover shipping damage:
• Immediately notify and file a damage report with the shipping
company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer
and will not cover the repair of this damage under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
ZQ500 Series Technology
The ZQ500 Series printers use several technologies made pop-
ular in other Zebra Mobile Printer product lines.
Smart Battery
The ZQ500 Series battery pack is a high capacity, smart Lithium
Ion battery that contains electronics which allow the printer to
monitor its operating parameters. Among these are the number
of charge cycles it has undergone and its date of manufacture.
Using these parameters, the printer’s software can monitor the
battery’s condition and alert the user when to recharge or remove
the battery from service.
Operating Temperature Charging Temperature Storage Temperature
0
C to +550C
-20
o
F to 131oF)
(-4
The ZQ510 and ZQ520 printers will only function properly with genuine
Zebra smart battery packs.
0
0
C to +400C
o
F to 104oF)
(32
0
-25
C to +650C
o
F to 149oF)
(-13
9
ZQ500 Series User Guide
The smart battery’s health has three states: GOOD, REPLACE,
and POOR. The battery health factor determines whether or not
the printer can operate and what is communicated to the user via
the display.
# of Charge Cycles Health Power-up Message
<300 GOOD None
>300 but <550 REPLACE “Battery Diminished
_
Consider Replacing” *
>550 but <600 REPLACE “Warning-Battery
_
Is Past Useful Life” *
>600 POOR “Replace Battery
_
Shutting Down” **
* Warning accompanied by one long beep.
** Warning will flash on and off accompanied by beeping at a
rate of once per second. After 30 seconds the printer will shut
down.
Note • Power down the printer before removing the battery to minimize
the risk of corruption.
Printing Technology
The ZQ500 Series printers use the Direct Thermal method to
print human readable text, graphics and barcodes. It incorporates
a sophisticated print engine for optimal printing under all operational conditions.
Direct Thermal
Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark
wherever a heated element on the printhead comes in contact
with the media. Since the printing elements are arranged very
densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be
created a row at a time as the media is advanced past the printhead. This technology has the advantage of simplicity, as there
is no requirement for consumable supplies such as ink or toner. However, since the media is sensitive to heat, it will gradually
loose legibility over long periods of time, especially if exposed to
environments with relatively high temperatures.
10
ZQ500 Series User Guide
Thermal Shutdown
The ZQ500 Series printers have a thermal shutdown feature
whereby the printer hardware will detect a printhead over-temperature condition at 65oC. The printer will automatically stop
printing until the printhead cools down to 60oC. Printing will then
recommence without a loss of label data or without any degradation of print quality.
QR Code
The QR barcode includes human readable text (URL) which
links the user to printer information and short videos on topics
such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory
information. (See Page 13 for each printer’s URL address.)
Made for iPhone (MFi)
ZQ500 Series printers support communication with Apple de-
vices running iOS 5 or later over a standalone Bluetooth 4.0 radio
and the BT3.0 radio included with the 802.11n (dual) radio.
Near Field Communication (NFC)
A passive NFC tag with the Bluetooth printer address will pro-
vide instant access to printer-specific information via an NFCenabled smartphone. The ZQ500 Series printers are also active
NFC devices that can not only collect information but exchange
that information with other compatible devices.
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ZQ500 Series User Guide
ZQ500 Series Overview (ZQ 510 S h o w n)
6
1
8
7
(Not present in Linerless.
Scraper present instead)
4
2
3
4
5
11
1. Platen Roller
2. Black Bar Sensor
3. Media Support Disks
4. Tear Bar
5. Media Cover Button
6. Media Cover
7. Printhead
8. Gap Sensor
9. Strap Post
10. USB Port
11. DC Input
12. Power But ton
13. Control Panel
14. Belt Clip Opening
15. Select Button
16. Paper Feed Button
12
13 14
12
ZQ500 Series User Guide
15
10
9
16
19
17
21
20
XXXXXXXXXXXX
17. Battery
18. Docking Contacts/Cover
19. QR Code
22
+M
XXXXXXXXXXXX
+M
20. MAC Address/Bluetooth ID Labels
21. Mounting Points
22. Zebra Print Touch
TM
Icon NFC)
20
21
18
9
Note: Scanning the QR code with a smartphone will provide printer-
specific information at www.zebra.com/zq510-info and
www.zebra.com/zq520-info.
Note: Tapping the Zebra Print TouchTM icon with a Near Field
Communication (NFC) enabled smartphone will provide instant
access to printer-specific information. For more information about
NFC and Zebra products, go to
http://www.zebra.com/nfc
.
Bluetooth pairing applications via NFC is also possible. Please see
Zebra Multi-platform SDK for more information.
13
ZQ500 Series User Guide
Getting Ready to Print
+M
XXXXXXXXXXXX
+M
XXXXXXXXXXXX
Battery
Installing the Battery
Important • Batteries are shipped in sleep mode to preserve their
maximum capacity while in storage prior to initial use. Plug in the AC
adapter (see Pg. 19) or insert the battery into the Smart Charger 2 or
Quad Charger (see Pg. 17) to wake it up before using for the first time.
1. Locate the battery compartment on the bottom of the
printer.
2. Insert the battery into the printer as shown in Figure 1. (It
is not possible to insert the pack in an incorrect orientation.)
3. Rock the battery into the compartment as shown until it
locks in place.
When the battery is first installed, the control panel indicators may briefly turn on and then go off which indicates the
battery is not fully charged.
Figure 1: Installing the Battery (ZQ510 Shown)
ZQ500 Series User Guide
14
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a
fire.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack. These documents detail procedures to
ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. Refer to
Appendix E for more battery recycling information.
Caution • Use of any charger not approved specifically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to
temperatures higher than 65
o
C (149oF).
Charger Safety
Do not place any charger in locations where liquids or metallic
objects may be dropped into the charging bays.
15
ZQ500 Series User Guide
Smart Charger-2 (SC2) Single Battery Charger (P1031365-063)
The Smart Charger-2 (SC2) is a charging system for use with
the 2-cell and 4-cell lithium-ion smart batteries used in the
ZQ500 Series printers.
Charging Status Indicators
The SC2 uses a LED indicator to indicate the charge state in
either Green, Yellow, or Amber as detailed below.
DC Power Input Indicator Battery Status
Present Green Battery not present
Present Green Fully charged
Present Yel l ow Charging
Present Amber Fault
Present Off Present and Battery
Health = POOR
There will also be a battery charging graphic to indicate that
this LED is the charging status indicator .
Battery Health Indicator
The SC2 features a tri-color (Yellow/Green/Amber) LED to indicate the health of the battery pack. An evaluation of the battery health begins upon insertion of the battery in the charger
and results in the appropriate LED being illuminated as shown
below. The LED will remain illuminated as long as input power
is applied.
Battery Indicator Health Status
None or non-smart Off
Smart battery present Green GOOD
Smart battery present Yell ow CAPACITY DIMINISHED
Smart battery present Flashing yellow PAST USEFUL LIFE
Smart battery present Amber UNUSABLE-REPLACE
(discard per Instructions in
Appendix E
Note • For detailed information on the SC2, refer to the
Smart Charger 2 User Guide (p/n P1040985-001).
16
ZQ500 Series User Guide
Figure 2: Smart Charger-2 (SC2)
Charg e S tat us
LED Indicator
Smart Battery
Charge Status Icon Health Status Icon
SC2 Dimensions
Health Status
LED Indicator
Height Width Length
65.1 mm (2.56 in.) 101.5 mm (4 in.) 120.9 mm (4.75 in.)
Model UCLI72-4 Quad Charger (AC18177-5)
The UCLI72-4 Quad Charger is designed to charge up to four (4)
ZQ500 Series battery packs simultaneously. Batteries must be removed from the printer to be charged in the Quad Charger.
1. Ensure that the charger has been installed properly per the
Quad Charger instruction manual. Ensure that the power indicator on the front panel is on.
2. Plug a battery pack into any one of the four charging bays as
shown in Figure 3, noting the orientation of the battery pack.
Slide the battery pack into the charging bay until it stops and
then rock the battery pack back until it snaps into place. The
amber indicator directly under the battery being charged will
turn on if the battery is properly inserted.
17
ZQ500 Series User Guide
The indicators under the battery will allow you to monitor the
charging process per the table below:
Amber Green Battery Status
On Off Charging
On Flashing
Off On Completely Charged
Flashing Off Fault-Replace
Important • A fault condition is caused by a problem with the battery.
The charger may indicate a fault because the battery is too hot or cold
to charge reliably. Try to charge the battery again when it returns to the
room’s ambient temperature. If the amber indicator starts flashing on
the second attempt, the battery should be discarded. Always dispose of
batteries in a proper manner as described in Appendix F.
Figure 3: Quad Charger
80% charged (O.K.
to use)
Battery
1. Slide Battery Pack
into Charger bay.
2. Rock Battery Pack into place.
Amber
Indicator
Green
Indicator
Power Indicator
Quad Charger Cycle Times :
Battery Status Standard Pack Extended Pack
Battery 80% Charged <2 Hrs. <4 Hrs.
Battery Fully Charged < 3 Hrs. <5 Hrs.
Note • These times are for completely discharged batteries.
Power Supply
Charger Bay
18
ZQ500 Series User Guide
Battery packs which are only partially discharged will take less
time to reach their charged state. Batteries which have reached
80% of their charge capacity may be used, however, it is recommended that you allow the batteries to reach a full charge to
maintain maximum battery life.
The UCLI72-4 Quad Charger has a safety feature which stops charging a
battery after six hours regardless of its charge state. If not fully charged,
it might be indicative of a battery that needs to be replaced.
Use care when installing the UCLI72-4 Quad Charger so that you do not
block the ventilating slots on the top and bottom covers. Ensure that the
charger is plugged into a power source which will not accidently be
turned off if you will be charging batteries overnight.
AC Power Adapter (p/n P1031365-024)
Figure 4: Charging the Battery Pack with the AC Power Adapter
AC Power Cord
(varies with
geographic
location)
AC Adapter
DC Input
19
ZQ500 Series User Guide
• Open the protective cover on the printer to expose the DC
input charger jack.
• Connect the appropriate AC power cord for your location to
the adapter and then plug the power cord into an AC receptacle.
• Plug the barrel plug from the AC adapter into the charger
jack on the printer.
• The printer will power up and begin charging. The printer
can be left on or turned off at this point. Charging will continue in either state.
Note • Batteries are shipped in sleep mode to preserve their maximum
capacity while in storage prior to initial use. Plug in the AC adapter (see
Pg. 19) or insert the battery into the Smart Charger 2 or Quad Charger (see
Pg. 17) to wake it up before using for the first time.
While it’s possible to charge the battery when using the printer, charge
times will increase under this condition.
Vehicle Cradle
The ZQ500 Series Vehicle Cradle provides a means to mount a
ZQ510 and ZQ520 printer in a vehicle while at the same time providing charging power to the battery. The Vehicle Cradle features
USB connectivity to allow the user to connect a laptop or tablet
to the cradle.
Battery Eliminator/Battery Eliminator Vehicle Cradle
The ZQ500 Series Battery Eliminator allows a vehicle based
mobile printer user to operate the printer without the use of a
battery. The Battery Elimnator Vehicle Cradle enables the user
to mount a ZQ500 Series printer in a vehicle without the use of a
ba t ter y.
4-Bay Power Station
The ZQ500 4-Bay Power Station allows a total of four (4) ZQ510
or ZQ520 printers to be docked and charged. The Power Station
provides battery charging power while still maintaining all of the
printer’s functionality.
Note • For detailed information on accessories, refer to the ZQ500VC
User Guide (P1071204-001), the ZQ500 4-Bay Power Station User Guide
(P1071266-001), the Battery Eliminator User Guide (P1071365-001), and
the Battery Eliminator Cradle User Guide (P1073631-001).
20
ZQ500 Series User Guide
Before docking the printer on either the Vehicle Cradle or the
+M
XXXXXXXXXXXX
+M
XXXXXXXXXXXX
4-Bay Power Station, you must remove the docking contacts cover located on the bottom of the printer. To remove the cover, first
remove the battery, and then use a small screwdriver or coin to
detach the cover and expose the docking contacts.
Figure 5: Docking and Un-Docking the Vehicle Cradle
2
2
1
Figure 6: Docking and Un-Docking the 4-Bay Power Station
2
1
ZQ500 Series User Guide
21
1
Loading the Media in the ZQ500 Series Printers
The ZQ500 Series printers are designed to print either continu-
ous (receipt) media or label stock.
Loading Media Procedure
1. Open the printer (Refer to Figure 7).
• Press the Media Cover Button on the side of the printer as
shown in “1” below. The Media Cover will open automatically.
• Rotate the Media Cover back completely as shown in “2”, exposing the media compartment and adjustable media supports.
Figure 7: Opening the Printer
Media Cover
Media Supports
Media Cover
Button
Media
Compartment
1
22
ZQ500 Series User Guide
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