Zebra ZQ32-A0E02TE-00 User Manual

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ZQ300 Series

P1093810-001 Rev. A June 2017

Mobile Printers

User Guide

Table of Contents

Proprietary Statements ..............................................................4

Document Conventions ..............................................................6

Introduction to the ZQ300 Series .............................................. 7

Unpacking and Inspection ............................................................... 8

Reporting Damage ........................................................................... 8

ZQ300 Series Technology ...........................................................9

PowerPrecision+Battery ...............................................................................9

Direct Thermal Printing ..............................................................................10

Thermal Shutdown .....................................................................................10

Near Field Communications (NFC) ............................................................10

QR Code ......................................................................................................11

Made for iPhone (MFi) ................................................................................11

Features Overview ..................................................................... 12

Getting Ready to Print .............................................................. 13

Battery ............................................................................................. 13

Installing/Removing Battery & Battery Tape Insulator ...............................13

Battery Tape Insulator .................................................................... 14

Battery Safety ................................................................................. 16

Charger Safety .............................................................................................16

Charging the Battery ................................................................. 17

AC-to-USB Adapter .....................................................................................17

1-Slot Battery Charger ................................................................................18

3-Slot Battery Charger ................................................................................19

Charging Temperature ...............................................................................19

1-Bay Docking Cradle .................................................................................20

5-Bay Docking Cradle .................................................................................21

Vehicle Adapter ..........................................................................................22

ZQ300 Series Media ....................................................................... 23

Designing Labels .........................................................................................24

Using Pre-Printed Receipt Media .................................................. 25

Loading the Media ......................................................................................30

Media Spacers .............................................................................................31

Operator Controls .......................................................................... 32

Forced Download Description and LED Behavior .....................................37

Power Save Mode .......................................................................................39

Draft Mode ...................................................................................................39

Verify the Printer Is Working ......................................................... 40

Cable Communication .................................................................................41

Wireless Communications with Bluetooth .................................................44

Bluetooth Networking Overview ................................................................44

NFC Use Cases ............................................................................................47

WLAN Overview ............................................................................. 48

Setting Up the Software ................................................................ 49

Wearing the Printer ...................................................................50

Belt Clip ........................................................................................................50

Adjustable Shoulder Strap ..........................................................................51

Soft Case......................................................................................................52

Preventive Maintenance ...........................................................53

Extending Battery Life ...................................................................53

ZQ300 Series User Guide

continued

General Cleaning Instructions ....................................................... 53

ZQ300 Series Cleaning ................................................................................54

Troubleshooting ......................................................................... 56

Printer Status Indicators ................................................................ 56

Troubleshooting Topics .................................................................56

Troubleshooting Tests ................................................................... 58

Printing a Configuration Report ..................................................................58

Communications Diagnostics .....................................................................58

Calling Technical Support ...........................................................................59

Specifications .............................................................................63

Printing Specifications ...............................................................................63

Memory and Communications Specifications ...........................................63

Media Specifications ...................................................................................63

ZPL Bar Code Specifications and Commands ...........................................64

CPCL and ZPL Font Specifications ............................................................65

Printing in Chinese Fonts ............................................................................67

USB Type-C to Type-A Communications Cable .........................................69

Physical, Environmental and Electrical Specifications ..............................70

ZQ300 Series Accessories .........................................................................73

Appendix A ................................................................................. 74

Serial Number and PCC Number Locations ...............................................74

Appendix B ................................................................................. 75

User Interface LED Charging Behavior .......................................................75

Appendix C ................................................................................. 76

Battery Disposal ..........................................................................................76

Product Disposal .........................................................................................76

Appendix D ................................................................................. 77

Appendix E .................................................................................78

Using Zebra.com .........................................................................................78

Product Support Contacts ..........................................................................80

Index ............................................................................................ 81

ZQ300 Series User Guide

Proprietary Statements

This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.

Product Improvements

Since continuous product improvement is a policy of Zebra Technologies Corporation, all speci-

cations and signs are subject to change without notice.

Agency Approvals and Regulatory Information

• Design certied by TUV • FCC part 15 Class B

• Canadian IC RSS-247 • EN55024: European Immunity Standard

• EN60950: Safety Standard • NOM (Mexico)

• C-Tick (Australia) • EN55032: Class B European

Electromagnetic Radiation Standard

Liability Disclaimer

Inasmuch as every effort has been made to supply accurate information in this manual, Zebra Technologies Corporation is not liable for any erroneous information or omissions. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability result-

ing therefrom.

No Liability for Consequential Damage

In no event shall Zebra Technologies Corporation or anyone else involved in the creation, pro-

duction, or delivery of the accompanying product (including hardware and soft ware) be liable for any damages whatsoever (including, without limitation, damages for loss of business prots, business interruption, loss of business information, or other pecuniary loss) arising out of the

use of or the results of use of or inability to use such product, even if Zebra Technologies Corpo-

ration has been advised of the possibility of such damages. Because some states do not allow

the exclusion of liability for consequential or incidental damages, the above limitation may not apply to you.

Copyrights

The copyrights in this manual and the label print engine described therein are owned by Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software in the

label print engine may result in imprisonment of up to one year and nes of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL®, ZPL II®, and ZebraLinktm programs; Element Energy Equalizer® Circuit; E3®; and AGFA fonts. Software © ZIH Corp. All rights reserved worldwide. ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL,

ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of ZIH Corp.

Monotype®, Intellifont® and UFST® are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Ofce and may be registered in certain jurisdictions.

AndyTM , CG PalacioTM, CG Centur y SchoolbookTM, CG TriumvirateTM, CG TimesTM, Monotype KaiTM, Monotype MinchoTM and Monotype SungTM are trademarks of Monotype Imaging, Inc. and

may be registered in some jurisdictions. HY Gothic HangulTM is a trademark of Hanyang Systems, Inc.

AngsanaTM is a trademark of Unity Progress Company (UPC) Limited. Andale®, Arial®, Book Antiqua®, Corsiva®, Gill Sans®, Sorts® and Times New Roman® are trade-

marks of The Monotype Corporation registered in the United States Patent and Trademark Ofce and may be registered in certain jurisdictions. Centur y Gothic™, Bookman Old StyleTM and Century SchoolbookTM are trademarks of The Monotype Corporation and may be registered in certain jurisdictions. HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdic-

tions.

ZQ300 Series User Guide

continued

UniversTM is a trademark of Heidelberger Druckmaschinen AG, which may be registered in cer-

tain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG. Futura® is a trademark of Bauer Types SA registered in the United States Patent and Trademark Ofce and may be registered in some jurisdictions.

TrueTy pe® is a trademark of Apple Computer, Inc. registered in the United States Patent and

Trademark Of ce and may be registered in certain jurisdictions.

All other product names are the property of their respective owners.

license by QNX Soft ware Systems Co.

Bluetooth® is a registered trademark of the Bluetooth SIG

All other brand names, product names, or trademarks belong to their respective holders.

2017 ZIH Corp.

Works with:

Certied by:

ZQ300 Series User Guide

Document Conventions

The following conventions are used throughout this document

to convey certain information:

If you are viewing this guide online, click the underlined text to

jump to a related Web site. Click on italic text (not underlined) to jump to that location in this manual.

Cautions, Important, and Note

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could

cause a burn

Caution • Advises you that failure to take or avoid a specic

action could result in physical harm to you.

Caution • Advises you that failure to take or avoid a specic

action could result in physical harm to the hardware.

Important • Advises you of information that is essential to

complete a task.

Note • Indicates neutral or positive information that emphasizes

or supplements important points of the main text.

ZQ300 Series User Guide

Introduction to the ZQ300 Series

This user guide gives you the information you will need to op-

erate the ZQ320 and ZQ310 printers. These printers feature different models for various vertical markets; one for Transportation & Logistics (T&L)/Manufacturing/Governement, and one specically for Retail. They use some of the latest technologies such

as Bluetooth BR/EDR, LE 4.0, WLAN: 802.11ac, USB charging (Type-C connector), Near Field Communication (NFC), and Made for iPhone® (MFi). MFi printers provide Apple co-processor (MFi) support which allows an Apple device such as an iPhone or iPad® to authenticate and connect over Bluetooth®. They also share charging capabilities with Zebra’s Mobile Computers for

bettery synergy and a total solution package.

ZQ320 ZQ310

Outdoor Indoor Outdoor Indoor

Color Black Silver & Black Black Silver & Black

Connectivity Bluetooth

Output Receipts,

Sensors Media Out,

Programming Languages

(BR/EDR,LE

4.0)

Linerless

Labels

Black Bar,

Media Door

Open

CPCL,ZPL CPCL,ZPL CPCL,ZPL CPCL,ZPL

Dual Radio

(802.11ac + BT

BR/EDR LE 4.0)

Receipts,

Labels,

Linerless Labels

Gap, Black

Bar, Media Out,

Media Door

Open

Bluetooth

(BR/EDR,LE

4.0)

Receipts,

Linerless

Labels

Media Out,

Black Bar,

Media Door

Open

Dual Radio

(802.11ac + BT

BR/EDR LE 4.0)

Receipts,

Labels,

Linerless Labels

Gap, Black

Bar, Media Out,

Media Door

Open

ZQ300 Series Software Utilities:

• Zebra Net Bridge™ : printer conguration, eet management

• Zebra Setup Utility: single printer conguration, quick setup

• Zebra Mobile Setup Utility: Android-based setup tool

• Zebra Designer Pro: label design

• Zebra Designer Drivers: Windows® driver

• OPOS Driver: Windows driver

• Multiplatform SDK

• Zebra Downloader

(These utilities can be found https://www.zebra.com/us/en/products/soft-

ware/barcode-printers/zebralink.html)

ZQ300 Series User Guide

Unpacking and Inspection

Zebra Technologies Corporation

• Check all exterior surfaces for damage.

• Open the media cover (refer to “Loading the Media” in the Getting Ready to Print section) and inspect the media com-

partment for damage.

In case shipping is required, save the carton and all packing

material.

Printer

ZEBRA PRODUCT REGISTRATION CARD

Registrazione via internet

/

475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In the Americas contact:

475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In Europe, Africa, the Middle East, and India contact:

Zebra Technologies Europe Limited

Dukes Meadow, Millboard Road Bourne End Buckinghamshire SL8 5XF, UK T: +44 (0)1628 556000 F: +44 (0)1628 556001

120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838

AA18153-104 Rev. B

AA18153-104

August 2012

Registration Card Safety Guide

Lithium-Ion

Battery

USB Power/Data

Comm Cable

Belt Clip

QSG

Regulatory Guide

Reporting Damage

If you discover shipping damage:

• Immediately notify and le a damage report with the shipping

company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty polic y.

• Keep the carton and all packing material for inspection.

• Notify your authorized Zebra re-seller.

ZQ300 Series User Guide

ZQ300 Series Technology

The ZQ300 Series printers use several technologies unique to

this line and/or made popular in other Zebra Mobile printer lines.

PowerPrecision+ (PP+) Battery

The ZQ300 Series printers use a 2-cell Li-Ion battery pack

with integrated intelligence and data storage capability meeting

PowerPrecision+ (PP+) functionality. This intelligent battery has

the integrated technology required to collect the detailed realtime battery metrics needed to maximize useful battery life and ensure every battery is healthy and able to hold a full charge.

In addition, technology inside the batteries tracks and maintains the metrics required to provide real-time visibility into more meaningful battery statistics, such as total cycle usage of the battery, whether the battery is old and should be retired or how long a battery will take to fully charge.

Operating Tem-

perature

-15o C to 65o C (5o F to 149o F)

Charging

Temperature

0o C to 40o C

(32o F to 113o F)

Storage

Temperature

-25o C to 65o C (-13o F to 149o F)

Battery Status UI Indicators (Printer ON)

Status Display

Healthy

Unhealthy

Note • Power down the printer before removing the battery to

minimize the risk of corruption.

Important • The ZQ310 and ZQ320 printers will only function

properly with genuine Zebra PowerPrecision+ battery packs.

Charging Solid Amber

Charge Fault Fast Blinking Red

(2 blinks/second

Charge Complete Solid Green

Charging Solid Red

Charge Fault Fast Blinking Red

(2 blinks/second)

Charge Complete Solid Red

ZQ300 Series User Guide

Direct Thermal Printing

The ZQ300 Series printers use the Direct Thermal printing method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing el-

ements are arranged very densely at 203 d.p.i. (dots per inch)

horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead.

This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner.

However, since the media is sensitive to heat, it will gradually

lose legibility over long periods of time, especially if exposed to environments with relatively high temperatures.

Thermal Shutdown

The ZQ300 Series printers have a thermal shutdown featurewhereby the printer hardware will detect a printhead over-temperature condition at 70oC (158oF). If this condition occurs, there is a chance that label data will be lost. The printer will automatically stop printing until the printhead cools down to 62oC (144oF). Printing will then recommence without a loss of label data or without any degradation of print quality.

Near Field Communication (Passive NFC)

The ZQ300 Series printers support a passive NFC tag which complies with the “Android Standard Tag format” since Android

devices are the most common found on the market today. The

NFC tag is programmed from the factory and supports Bluetooth

pairing to enable a tablet, smartphone or terminal to automati-

cally pair with the printer via a Bluetooth connection (within the bounds of the security prole being used).

ZQ300 Series User Guide

The NFC tag also supports app launching whereby an app developed either by Zebra or a third party will launch on a NFCenabled smartphone, tablet or termial. Similarly, the NFC tag

enables launching to a web support page via a tablet, smartphone or terminal.

QR Code

The QR barcode includes human readable text (URL) which

links the user to printer information and short videos on topics such as buying supplies, features overview, loading media, print-

ing a conguration report, cleaning instructions, and accessory

information. This barcode is located on the bottom of the printer as shown below.

Figure 1 • QR Code (ZQ320 Shown).

QR Code

www.zebra.com/zq320-info

Made for iPhone (MFi)

ZQ300 Series printers support communication with Apple de-

vices running iOS 5 or later over a standalone Bluetooth 4.0 radio and the BT3.0 radio included with the 802.11n (dual) radio.

ZQ300 Series User Guide

QR Code

Features Overview

Figure 2 • Overview of Features (ZQ320 Shown).

Note • Tapping the Zebra Print Touch

Communication (NFC) enabled smartphone will provide instant access to printer-specic information. For more information about NFC and Zebra products, go to ht tp://www.zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. Please see Zebra Multi-platform

SDK for more information.

Paper Feed Button

1 2

Power Button

USB Power Port

Media Sensor

Black Bar/Gap Sensor

(Retail Only)

Media Cover

Platen

Printhead

Latch Release Button

Media Compartment

User Inter face Indic ators

Batter y Pack

Print Touch (NFC) Ic on

Belt Clip

icon with a Near Field

ZQ300 Series User Guide

Getting Ready to Print

Battery

Installing/Removing Battery & Battery Tape Insulator

Important • Batteries are shipped in sleep mode to preserve their

maximum capacity while in storage prior to initial use. Plug in the

AC-to-USB Adapter with the Type-C USB cable that ships with the printer, or insert the battery in the 1-Slot or 3-Slot battery charger to wake it up prior to using it for the rst time. These are

optional accessories available for purchase. See Page 73 for part numbers to be used for ordering.

Figure 3 • Removing the Battery Pack.

1. If a belt clip is present on the bot-

tom of the printer, rotate it such that it provides clearance for the battery.

3. Lift the battery up and out of the

pr in ter.

ZQ300 Series User Guide

2. Depress the clip on the battery pack and rotate the battery away from the battery well.

Battery Tape Insulator

The ZQ300 Series battery is installed in the printer during shipping and is protected by a battery tape insulator. The tape insulator covers the battery contacts and provides a layer of separation from the contacts located in the battery well. The tape insulator should be removed upon removal of the battery pack as shown below.

Figure 4 • Removing the Battery Tape Insulator.

Battery Tape

Insulator

1. Pull up on the tape insulator tab lo-

cated on the bottom of the battery pack.

ZQ300 Series User Guide

2. Peel back the tape insulator and remove it from the top of the battery pack.

Figure 5 • Installing the Battery Pack.

2. Slide the front of the battery pack into the battery well. Press down on the back of the battery pack until it clicks into place.

1. Angle the battery pack toward the

front of the battery well. The clip on the battery pack should be facing the rear of the printer.

ZQ300 Series User Guide

Battery Safety

Caution • Avoid accidental short circuiting of any battery.

Allowing battery terminals to contact conductive material will

create a short circuit which could cause burns and other injuries or could start a re.

Important • Always refer to the Important Safety Information

data sheet shipped with each printer and the Technical

Bulletin shipped with each battery pack. These documents

detail procedures to ensure maximum reliability and safety while using this printer.

Important • Always dispose of used batteries properly. Refer to

Appendix E for more battery recycling information.

Caution • Use of any charger not approved specically by Zebra

for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.

Caution • Do not incinerate, disassemble, short circuit, or

expose to temperatures higher than 65oC (149oF).

Charger Safety

Do not place any charger in locations where liquids or metallic

objects may be dropped into the charging bays.

ZQ300 Series User Guide

Charging the Battery

When the battery is rst installed, the printer power and charge indicators should indicate the battery is not fully charged (see “Charging the Battery” below and “Operator Controls”).

Important • You must charge the battery fully before using the

printer for the rst time.

AC-to-USB Adapter

Use Case: Home Ofce/Small Business

Figure 6 • AC-to-USB Adapter

C Adapter

USB Connector

USB Type-C Connector

Rubber Door

• Connect the USB connector to the AC Adapter.

• Plug the AC Adapter into an AC receptacle.

• Rotate the rubber door on the printer counterclockwise to

expose the USB port.

• Plug the USB Type-C end of the cable into the USB port

on the printer. The connector will plug into the port in either direction as it is not keyed.

• The printer will power up and begin charging. The printer can be left on or turned off at this point as charging will continue in either state.

Important • While it’s possible to charge the battery when using

the printer, charge times will increase under this condition.

Note • See Appendix B for LED Charging Behavior.

continued

ZQ300 Series User Guide

1-Slot Battery Charger

Use Case: Home Ofce/Small Business

The 1-Slot Battery Charger provides the user with a single,

spare battery charging solution. Similar to the 3-Slot Battery

Charger, the single charger will charge a battery from empty to

fully charged in less than four (4) hours.

Figure 7 • 1-Slot Battery Charger

Charging Status Indicators

Both the 3-slot and 1-slot battery chargers use an LED indica-

tor located next to each slot to indicate the charge state in either green, red, or amber as detailed below.

Mode Charging Indication Description

Charge Fault

Charging (Healthy)

Charge Done

(Healthy)

Charging

(Unhealthy)

Charging Done

(Unhelathy)

Best Battery

(Charging)

Best Battery

(Charge Done)

ZQ300 Series User Guide

Fast blinking red

Solid amber

Solid green

Alternates between solid and

bright bursts of amber

Alternates between solid and

bright bursts of green

Solid red

3-Slot Battery Charger (w/ power supply and power cord) Use Case: Settlement Room

The 3-Slot Battery Charger is a charging system for use with

the 2-cell lithium-ion batteries used in the ZQ300 Series printers. The 3-slot charger is capable of charging three batteries si-

multaneously from empty to full in less than four (4) hours. It can either be used as a standalone charger or mounted on a 5-Bay Docking Cradle (see Page 20).

Figure 8 • 3-Slot Battery Charger

LED

Indicator

Note • For detailed information on the 1-Slot and 3-Slot

Battery Charger, refer to the P1096070-101 and P1096218-101

Quick Start Guides at https://www.zebra.com/us/en/support-

downloads.html

Charging Temperature

Charge batteries in temperatures from 0 °C to 37 °C (32 °F to

98.6 °F). The device or cradle always performs battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37 °C (+98 °F)) the device or cradle may for small

periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to abnormal temperatures via its LED.

ZQ300 Series User Guide

5-Bay Docking Cradle Use Case: Settlement Room

The ZQ300 Series 5-Bay Docking Cradle is designed to dock and charge up to ve (5) ZQ310 and ZQ320 printers simultaneously. The 5-bay cradle is benecial for use in settlement rooms

where space and electrical outlets are at a premium and charg-

ing in volume is critical. The 5-bay cradle charges the printer from empty to full in less than four (4) hours. The user is allowed to op-

erate the printer during charging, although the media compartment is not accessible while the printer is docked.

1. Ensure that the 5-bay cradle has been installed properly per

its instruction manual. Ensure that the power supply is prop-

erly connected and its power indicator LED is on (see below).

LED

2. Slide a printer into any one of the ve docking bays as shown in Figure 9.

Note • If you are using a shoulder strap, ensure it is pulled away

from the printer when docking on the cradle.

Figure 9 • 5-Bay Docking Cradle

ZQ300 Series User Guide

Since the cups are removable from the base of the cradle, the

3-slot charger is mountable on the base by removing two cups.

This conguration allows individual batteries to be charged in combination with printers and/or mobile computers.

Note • If interested in this conguration, please contact the

Custom Applications Group (CAG).

1-Bay Docking Cradle

Use Case: Home Ofce/Small Business

The ZQ300 Series printers also have the option of being

charged using a 1-bay docking cradle. This compact charging solution charges a battery from empty to full within 3.5 hours like the 5-slot docking cradle. The cradle is designed such that it can

easily be docked or undocked with one hand. The printer can continue to print while charging and printer controls are still ac-

cessible. However, the media compartment cannot be accessed

while the printer is docked.

Figure 10 • 1-Bay Docking Cradle

Note • For detailed information on the 5-Bay and 1-Bay

docking cradles, refer to the P1096430-101 and P1096075-101

Quick Start Guides at https://www.zebra.com/us/en/support-

downloads.html.

ZQ300 Series User Guide

Vehicle Adapter

Use Case: Vehicle

The ZQ300 Series printers, along with accompanying Zebra

TC51/TC56 mobile computers, can be charged in the vehicle

through the use of a vehicle adapter. The vehicle adapter uses

either an open-ended connection (A) or cigarette lighter adapter (B), along with a power supply.

Figure 11 • Vehicle Adapter

Note • For detailed information on the Vehicle Adapters, refer to

the P1097394-101 Quick Start Guide at https://www.zebra.com/

us/en/support-downloads.html.

ZQ300 Series User Guide

ZQ300 Series Media

The ZQ300 Series printers are designed to print either contin-

uous (receipt) media or label stock.

ZQ320 ZQ310

Max Media Width

Max Roll Outside

3.15” ±0.02” (80mm ±

0.75 mm) Spacers avaiable to suppor t 3” ±0.02” (76 mm ± 0.75mm)

40 mm (1.57 in)

Diameter

Media Holder

Media Thickness

Media Types

Min. Receipt Length

Max Receipt Length

Drop-in Fixed Media Width (Clamshell)

0.05842mm (0.0023”) to 0.1614mm (0.0063”)

Direct Thermal : Receipt Paper, Label, Linerless label

12.5 mm (0.49”)

Unconstrained in line mode

Label Counter

Note • Scan the QR code on the bottom of the printer or go to https://www.zebra.com/us/en/products/supplies.html for a complete list of Zebra media and supplies.

2.28” ± 0.02” (58mm ±

0.75mm) Spacers avaiable to suppor t 2” ±0.02” (50.8 mm ± 0.75mm)

Odometer

Note • To order custom labels, go to https://www.zebra.com/us/

en/products/supplies/custom-supplies.html

ZQ300 Series User Guide

continued

Designing Labels

Safe Printing Zone

The following examples provide guidelines for designing la-

bels for the ZQ300 Series printers, specically for Gap Media, Black Bar Media and Journal Media. The illustrations for each media type dene recommended tolerances, keep-out zones

and safe printing zones designed to avoid any vertical registration issues during printing. Dimensions are determined based on product registration capabilities and Zebra-recommended media tolerances.

Figure 12 • Gap Media

1.59 mm

Top edge of die-cut label

1.59 mm

Bottom edge of die-cut label

CPCL Label

1.25 mm

Safe Printing Zone

1.25 mm

Height

“H”

Max Label Height = “H” = 2.5 mm

Figure 13 • Journal Media

1.59 mm

Media Feed Direction

1.59 mm

ZQ300 Series User Guide

Media Feed Direction

Figure 14 • Black Bar Label Media

CPCL Label

Height

Black Bar

1.59 mm1.59 mm

Media Feed Direction

“H”

Max Label Height = “H” = 2.5 mm

Black Bar

1.25 mm

Safe Printing Zone

1.25 mm

Note • Black bars are located on the back of the media and are

only shown in the above view for illustration purposes.

Using Pre-Printed Receipt Media

ZQ300 Series printers support alignment of pre-printed receipts by using the out of paper sensor located near the printhead.

Black Mark Dimensions (Receipt Media)

The reective media black marks (or black bar/marks) should

extend past the centerline of the roll on the front side of the paper.

• Minimum mark width: 0.59 in. (15 mm) perpendicular to the

edge of the media, and centered within the width of the roll.

• Mark length: 0.19 - 0.24 in. (4.8 - 6.0 mm) parallel to the

edge of the media.

ZQ300 Series User Guide

0.19 - 0.24 in.

(3.0 - 6.0 mm)

0.19 - 0.24 in.

(3.0 - 6.0 mm)

Figure 15 • Receipt Media Black Bar Dimensions

3.15 inch media (80 mm)

0.59 in.

(15 mm)

2.28 inch media (58 mm)

0.59 in.

(15 mm)

ZQ300 Series User Guide

Label Areas

The media/black bar sensor detects the dark, pre-printed bar

on the media, so a path in the center of the paper must be kept free of dark, pre-printed graphics.

Note • Dark, pre-printed graphics refer to any symbols,

barcodes, text and/or colored areas that have been applied to

the receipt paper rolls before they have ever been used in the printer.

Figure 16 • Label Areas

Keep

dark color

pre-printed

graphics,

barcodes,

and text

out of the

path

of the

bar sensor.

0.59 in.

(15 mm)

ZQ300 Series User Guide

Label Design Examples

1 2 3 4 5 6 7 8 9

This section shows examples of labels with and without prob-

lems.

Figure 17 • Label Design Examples

ACME COLLEGE

PARKING

VIOLATION

PROBLEM LABEL DESIGN

The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

ACME RECEIPT

ACME COLLEGE

VIOLATION

PARKING

GOOD LABEL DESIGN

The center path to the black bar is free of dark color, pre-printed text and graphics.

ACME RECEIPT

Quality FIRST

1 2 3 4 5 6 7 8 9

PROBLEM LABEL DESIGN

The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

Note • Complete information on using pre-printed receipt paper can

GOOD LABEL DESIGN

The center path to the black bar is free of dark color, pre-printed text and graphics.

be found in the FORM command in the CPCL Programming Guide (P1073699-001) at www.zebra.com/manuals.

ZQ300 Series User Guide

Keep-Out Areas

At times, incomplete printing of text and/or graphics appear be-

cause minimum margins are not provided during label design.

The recommended minimum margins, or “keep out areas” are shown in Figure 18.

Figure 18 • Keep Out Areas

0.59 in.

(15 mm)

* *

Receipt Paper with Black Bars

* Maintain a minimum “keep out area” of 1/16 in. (1.59 mm) from the two outer edges of the paper roll and from the black bars.

Note • The length of each “continuous” receipt is determined by the data

sent to the printer.

Continuous Receipt Paper

(without Black Bars)

* Maintain a minimum “keep out area” of 1/16 in. (1.59 mm) from the two outer edges of the paper roll.

ZQ300 Series User Guide

Loading the Media

1. Press the latch release button forward to open the printer’s

media cover.

Latch Release Button

2. Inser t the roll of media into the media compartment in the

orientation shown.

3. Close the media cover making sure to manually feed the end of the media roll outside the printer. The media cover should click into place and the media will then advance on its own.

Media Roll

ZQ300 Series User Guide

Media Spacers

Zebra provides a media spacers kit (p/n KIT-MPMMDSPR5-01) that allows the ZQ320 printer to support 3 in. (76.2 mm) and the ZQ310 to support 2 in. (50.8 mm) wide media.

1. The media spacers slide into the media compartment in the

circled areas below.

2. Slide the prongs on the back of the spacer into the grooves

on each side of the media compartment (circled).

3. Use a at head tool to insert in the slot at the top of the

spacer (circled) to pull up and remove.

ZQ300 Series User Guide

Operator Controls

The ZQ310 and ZQ320 printers feature a control panel with but-

tons for the Power On/Off and Media Feed functions, as well as a

backlit user interface for providing printer status relative to faults,

battery, Wi and Bluetooth.

Figure 19 • User Interface Icons

Power with

LED Ring

Media Feed

Fault Status

Battery

WiFi

Bluetooth

ZQ300 Series User Guide

Normal Boot-up LED Behavior

1. Press Power (on/off) button and all LED indicators will illumi-

nate until the button is released.

2. When Power button is released, the Fault LED will be

steadily lit and the power ring will blink.

3. When the boot-up sequence is complete, the power ring will stop blinking and remain steadily lit. The color of the power ring depends on the charge status.

4. All other LED’s (Fault, Battery, WiFi, Bluetooth) will reect

the current state of the printer.

Note • If you press the Power Button for more than ve (5)

seconds, the boot-up sequence will be aborted and all LED’s will turn off.

Sleep Mode LED Behavior

1. During Sleep Mode, the Power LED will slowly pulse either

Green, Amber or Red depending upon whether or not the printer is charging successfully.

2. All other LED’s will be shut off while in sleep mode.

Shutdown Behavior

1. Press the Power Button for approximately three (3) seconds until the Fault LED turns on and the Power Ring starts blinking.

3. All LED’s will turn off when the shutdown process is complete.

Firmware Download Behavior

The WiFi LED will alternately blink yellow and green while the

printer is either in forced download mode or if the printer is pro-

cessing a rmware download.

ZQ300 Series User Guide

Power LED Ring Behavior

The Power Button is surrounded by a three-color (green, am-

ber, red) LED ring. The Power LED Ring will:

• Blink once per 2 seconds green/amber/red during boot-up.

• Display solid green when the printer is fully charged while

On or Off.

• Pulsing green to indicate Sleep Mode and not charging.

• Solid amber to indicate charging while On or Off.

• Pulsing amber to indicate charging while in sleep mode.

• Solid red to indicate an unhealthy charging or charged bat-

tery when not in sleep mode (either On or Off).

• A charge fault will ash red twice per second.

• Pulsing red to indicate unhealthy charging or charged battery when in sleep mode.

(( ))

((((

(

((((((

Blink green/amber/red during boot-up

Power On/Charged Battery

Pulse green Sleep Mode/Not Charging

Power On/Battery Charging

Charging in Sleep Mode

Charging/Charge Complete (Unhealthy)

Charging/Charge Complete (Unhealthy/Sleep Mode)

Charge Fault

Battery LED Behavior

The Battery icon is backlit by three (3) single color (green) LED

bars, all three of which are turned off when the printer is off.

• 3 bars >= 66% State of Charge (SoC)

ZQ300 Series User Guide

• 2 bars >= 33% SoC

• 1 bar >/= 15% SoC

The rst LED bar on the left will blink when the battery is at less than15% SoC.

All LED’s will blink twice per second when printer is powered on with no battery installed.

Fault LED Behavior

The Fault icon is backlit by a single Amber LED. If there is no

fault present, the LED will be turned off. An Out of Media condi-

tion is represented by the LED on solid as shown below.

In the presence of a Media Cover Open fault, the LED will

blink one time per second. If both an Out of Media and Media Cover Open condition are present, the cover open state will take

precedence the blinking LED will be displayed.

When a Head Element Out and Head Over Temp condition is

present, the fault LED will blink once every two seconds. This condition will take precedence over other conditions.

ZQ300 Series User Guide

Bluetooth LED Behavior

The Bluetooth icon is backlit by a single Blue LED. If there is

no Bluetooth connection, the LED will be turned off.

• The LED will blink once every two seconds as communication is being established.

• A solid Bluetooth icon will appear on the user interface when the printer is connected.

• The LED will blink two times per second when the printer

is receiving data over Bluetooth.

WiFi LED Behavior

The WiFi icon is backlit by a three-color LED (green, amber

and red). If there is no WiFi connection, the LED will be turned

off.

• The LED will blink Red once every two seconds while printer is associating.

• The LED will blink Amber once every two seconds while printer is authenticating.

• The LED will be solid Green when the printer is associated and authenticated (if authentication is needed).

• The LED will blink Green two times per second when data

is being received over WiFi. This includes all data trafc.

Note • There will be no visual indication on the user interface

when data is received via USB.

ZQ300 Series User Guide

Forced Download Description and LED Behavior

If for some reason the printer becomes inoperable, or the end-

user wants to put the printer into forced download mode, follow the steps below.

1. Press and hold the Feed Button.

2. Press and hold the Power Button until the Power LED

blinks (1/4 second).

3. Release the Power Button.

4. At this point the Fault LED will start to pulse.

5. Continue to hold the Feed button until the WiFi LED lights

up (Amber).

6. Continue to hold the Feed button until the WiFi LED turns

green.

7. Release the Feed button and the WiFi LED will turn off and

the Fault LED will stop pulsing.

8. The WiFi LED will then alternately blink Amber and Green

to indicate the printer is now in Forced Download mode.

9. Once the rmware begins downloading the WiFi LED will

blink Green.

10. Once the rmware nishes downloading, the WiFi LED will

remain solid on Green and eventually the printer will reset.

Note • For more information about UI LED behavior, go to

Appendix B on page 75.

ZQ300 Series User Guide

Printing a Conguration Report

1. Press and hold the Feed Button.

2. Press and hold the Power Button until the Power LED blinks (1/4 second).

3. Release the Power Button.

4. The Fault LED will start to pulse.

5. Continue to hold the Feed Button until the WiFi LED lights

up Amber.

6. Release the Feed Button and the WiFi LED will turn off and

the Fault LED will stop pulsing.

7. The printer will print the Zebra logo and “Building Two-Key Repor t ”.

8. The printer will then print the Conguration Report.

Sleep Mode

The Sleep Mode feature is a way the printer conserves battery life whereby the printer will automatically go into a “sleep” state after twenty (20) minutes of inactivity. The printer indicates Sleep Mode when the Power LED Ring pulses (see Page 34).

If the Power Button is pressed for less than three (3) seconds, then the printer will enter Sleep Mode.

If the Power Button is pressed for more than three (3) seconds,

then the printer will power down completely.

In order to “wake up” the printer, the user must press the Power Button for less than three (3) seconds.

To enable or disable Sleep Mode, send the p o w e r.slee p.enable command to the printer using Zebra Setup Utilities (ZSU) and set it to either “on” or “off”. (The default setting is “on”.) To set the time after which the printer will enter Sleep Mode, send the p o w er.s l e e p.t i m e o u t (in seconds) to the printer using the

ZSU.

Note • If using a Bluetooth-only printer, it will wake up on its own

when communication is initiated via Bluetooth.

ZQ300 Series User Guide

Power Save Mode

Power Save Mode refers to a state the printer will enter when

the battery is under duress. Under normal operation with a healthy fully charged battery, the printer will load the entire printhead while printing a line of data.

As the battery’s health declines (due to low voltage or cold tem-

perature) the printer will change its printing strategy in a way that

breaks up the print line into smaller segments that it can print safely without shutting down the battery. In this mode the user may experience slower printing.

The Power Save feature can be enabled/disabled via the SGD

command: print.cold _ temp _ comp.

Draft Mode

Draft Mode printing is optimized for printing receipts comprised

of text only with no reverse image, black ll or barcodes present.

Draft mode is designed to operate at temperatures between

ambient and the maximum thermal range of the printer. For testing/grading purposes, draft mode shall print a single Code 39 bar-

code, 2-dot narrow, minimum 2 characters, horizontal

orientation at Temperatures = 25oC to 55°C, with no breakup or

separation on receipt media only.

The Draft Mode default is set to “off”. The user can congure

the printer to print in Draft Mode via SGD command:

media.draft _ mode.

Note • For an explanation and a list of all SGD commands, please

refer to the ZPL,ZBI,SGD,MIRROR,WML Programming Guide (p/n P1012728-xxx) at:

http://www.zebra.com/us/en/support-downloads.html

Note • For detailed information on sending SGD commands

to the printer using Zebra Setup Utilities, please refer to the

Wireless Conguration for 802.11n and Bluetooth Radios for LinkOS Mobile Printers (p/n P1048352-001) at:

http://www.zebra.com/us/en/support-downloads.html

ZQ300 Series User Guide

Verify the Printer Is Working

Before you connect the ZQ300 Series printer to your computer,

portable data terminal or wireless LAN, make sure that the printer

is in proper working order. You can do this by printing a conguration label using the “two key reset” method described on page

38. If you can’t get this label to print, refer to “Troubleshooting”.

Note • Refer to Fig. 27 for details on conguration report content.

The unit will print a line of interlocking “x” characters to ensure

all elements of the print head are working, print out the version of software loaded in the printer, and then print the report.

The report indicates model, serial number, baud rate, and more

detailed information on the printer’s conguration and parameter settings. (Refer to the Troubleshooting section for sample printouts and a further explanation on how to use the conguration label as a diagnostic tool.)

ZQ300 Series User Guide

Connecting the Printer

The printer must establish communications with a host termi-

nal which sends the data to be printed. Communications occur in

four (4) basic ways:

• Via a cable using the USB 2.0 protocol. Windows drivers

are available through Zebra Designer Driver. Zebra Setup

Utilities can be used to congure the printer settings using a USB cable.

• By means of a wireless LAN (Local Area Network) using an optional radio per 802.11n specications.

• By means of a Bluetooth short range radio link.

• WinMobile®, Blackberry®, and Android® devices use

standard Bluetooth® protocol.

• ZQ300 Series printers are compatible with iOS devices,

therefore printing via Bluetooth to an Apple® device is pos-

sible.

Cable Communication

Caution • The printer should be turned off before connecting or disconnecting the communications cable.

The standard cable connection for the ZQ300 Series printers

is a USB2.0 communication and charging cable. One end of the cable has a USB Type-A connector while the other end is USB

Type- C .

USB Type-C Plug Wire USBStandard-A

Pin Signal

A1,B1,A12, B12 GND 1 GND_PWRrt1 4 GND

A4,B4,A9,B9 VBUS 2 PW R_V BUS1 1 VBUS

A5 CC See note below

B5 VCONN

A6 D p1 3 U TP_ Dp 3 D+

A7 Dn1 4 UT P_Dn 2 D-

Shell Shield Braid Shield Shell Shield

USB Type A-to-C Cable Assembly Wiring

Name

Wire # Signal Name Pin Signal

ZQ300 Series User Guide

Plug

Name

The small Type C connector on the USB cable plugs into the

printer. The connector is not keyed and therefore can be plugged

in in either direction. However, do not try to force the cable if it

does not plug in. The Type A end of the cable must be plugged

into any USB 2.0 host port. The ZQ300 Series utilizes the USB cable to charge the printer (see Fig. 6 on page 17) and for com-

munications between the printer and computer.

Figure 20 • USB Type A-to-C Cable

Communication with PC

LAN

Note • USB drivers are included in the ZebraDesigner Driver

which can be downloaded from the Zebra website at

https://www.zebra.com/us/en/products/software/barcodeprinters/zebralink/zebra-designer.html.

ZQ300 Series User Guide

Zebra Setup Utilities

Before you start to congure your printer for use on a Local Area Network (LAN), you will need some basic information which will enable you to establish the network conguration for your printer. Zebra Setup Utilities (ZSU) provides a quick and easy way to congure your printers for a variety of purposes, in-

cluding setting them up for wireless communications either on a

Local Area Network (LAN) or using the international Bluetooth™

communications standard.

Once ZSU has been downloaded to your computer, attach the USB cable to the printer and computer as shown in Fig.

19. Refer to Wireless Conguration Guide (p/n P1048352-

001) to follow the steps necessary for setting up and congur-

ing your printer via ZSU. Go to https://www.zebra.com/us/en/

support-downloads.html to download ZSU and the Wireless

Conguration Guide. (See Appendix E for details on navigating zebra.com.)

Zebra Printer Setup Utility (Android-based)

The ZQ300 Series printers can also be congured using the

Android-based Zebra Printer Setup Utility. The setup utility can be downloaded from Google Play to an Android device such as a smartphone or the TC51 or TC56 mobile handheld computers. The Android mobile device can be paired with the printer via

NFC, Bluetooth or a USB cablle and users can quickly navigate

the app to perform the following tasks.

Shows currently connected printer

Displays current printer status:

Quick access to Wizards, Printer Actions and Files

Figure 21 • Printer Setup Utility

Main Screen

ZQ300 Series User Guide

= all clear

= error present

Figure 20 • NFC Tap & Pair

Wireless Communications with Bluetooth

Bluetooth is a worldwide standard for the exchange of data be-

tween two devices via radio frequencies. This form of point- topoint communication does not require access points or other

infrastructure. Bluetooth radios are relatively low powered to help

prevent interference with other devices running at similar radio

frequencies. This limits the range of a Bluetooth device to about 10 meters (32 feet). Both the printer and the device it communicates with must follow the Bluetooth standard. Other than conditions specied elsewhere in this manual, only one of the radio

options can be installed in the printer at one time and the antenna used for these transmitters must not be co-located or must not

operate in conjunction with any other antenna.

Bluetooth Networking Overview

Each Bluetooth enabled ZQ300 Series printer is identied by a unique Bluetooth Device Address (BDADDR). This address resembles a MAC address whereby the rst three bytes are vendor, and the last three bytes are device (e.g. 00:22:58:3C:B8:CB).

This address is labeled on the back of the printer via a barcode

for ease of pairing. (See Page 47.) In order to exchange data, two Bluetooth enabled devices must establish a connection.

Bluetooth software is always running in the background, ready to respond to connection requests. One device (known as the master or the client) must request/initiate a connection with another. The second device (the slave or the server) then accepts or rejects the connection. A Bluetooth enabled ZQ300 Series printer

will normally act as a slave creating a miniature network with the

terminal sometimes referred to as a “piconet”.

Discovery identies Bluetooth devices that are available for

pairing whereby the master device broadcasts a discovery request and devices respond. If a device is not discoverable, the master cannot pair unless in knows the BDADDR or has previously paired with the device.

Bluetooth 2.1 or higher uses Security Level 4 Secure Simple Pairing (SSP), a mandatory security architecture that features four (4) association models: Numeric Comparison, Passkey Entry, Just Works (no user conrmation), and Out of Band (pairing info transmitted OOB, e.g. via Near Field Communication).

ZQ300 Series User Guide

Security Mode 1

If a BT>/= 2.1 device is pairing with a BT</= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as BT 2.0. If both devices are BT >/= 2.1, Secure Simple Pairing must be used according to the BT spec.

Security Mode 4: Simple Secure Pairing

Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1. Service-level enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1. There are four association models currently supported by mode 4. Security requirements for services must be classified as one of the following: authenticated link key required, unauthenticated link key required, or no security required. SSP improves security through the addition of ECDH public key cryptography for protection against passive eavesdropping and man-inthe-middle (MITM) attacks during pairing.

Security Mode 2

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as BT 2.0. If both devices are BT >/= 2.1, Secure Simple Pairing must be used according to the BT spec.

Security Mode 3

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as BT 2.0. If both devices are BT >/= 2.1, Secure Simple Pairing must be used according to the BT spec.

Designed for situation

Numeric

where both devices are

Comparison

capable of displaying

Designed for situation

a six-digit number and

where both devices are

allowing user to enter

capable of displaying

“yes” or “no” response.

a six-digit number and

During pairing, user

allowing user to enter

enters “yes” if number

“yes” or “no” response.

displayed on both devic-

During pairing, user

es matches to complete

enters “yes” if number

pairing. Differs from

displayed on both devic-

the use of PINs in

es matches to complete

legacy (BT<=2.0)

pairing. Differs from

pairing because the

the use of PINs in

number displayed for

legacy (BT<=2.0)

comparison is not used

pairing because the

for subsequent link key

number displayed for

generation, so even if it

comparison is not used

is viewed or captured by

for subsequent link key

an attacker, it could not

generation, so even if it

be used to determine

is viewed or captured by

the resulting link or

an attacker, it could not

encryption key.

be used to determine the resulting link or encryption key.

Designed for situation

Passkey Entry Just Work s Out of Band

where one device has input capability but no Designed for situation

display (e.g. keyboard), where one device has

while other device has input capability but no

a display. The device display (e.g. keyboard),

with a display shows a while other device has

six-digit number, then a display. The device

the user enters this with a display shows a

key on the device with six-digit number, then

input. As with numeric the user enters this

comparison, the sixkey on the device with

digit number is not used input. As with numeric

in link key generation. comparison, the sixdigit number is not used in link key generation.

Designed for situation where one (or both) of the pairing devices has

Designed for situation

neither a display nor

where one (or both) of

keyboard for entering

the pairing devices has

digits (e.g. Bluetooth

neither a display nor

headset). It performs

keyboard for entering

authentication step 1 in

digits (e.g. Bluetooth

the same manner as as

headset). It performs

numeric comparison,

authentication step 1 in

but the user cannot

the same manner as as

verify that both values

numeric comparison,

match, so MITM (man-

but the user cannot

in-the-middle) protec-

verify that both values

tion is not provided.

match, so MITM (man-

This is the only model

in-the-middle) protec-

in SSP that does not

tion is not provided.

provide authenticated

This is the only model

link keys.

in SSP that does not provide authenticated link keys.

Designed for devices that support a wireless

(OOB)

technology other than Designed for devices

Bluetooth (e.g. NFC) that support a wireless

for the purposes of technology other than

device discovery and Bluetooth (e.g. NFC)

cryptographic value for the purposes of

exchange. In the case device discovery and

of NFC, the OOB model cryptographic value

allows devices to pair exchange. In the case

securely by simply tapof NFC, the OOB model

ping one device against allows devices to pair

the other, followed by securely by simply tap-

the user accepting the ping one device against

pairing via a single the other, followed by

button push. Security the user accepting the

against eavesdropping pairing via a single

and MITM attacks is button push. Security

dependant on the OOB against eavesdropping

technology. and MITM attacks is dependant on the OOB technology.

Each mode, except for Just Works, has Man-In-The-Middle

(MITM) protection, meaning no third device can view the data

being passed between the two devices involved. The SSP mode is usually negotiated automatically based on the capabilities of both the master and slave. Lower security modes can be disabled via the bluetooth.minimum _ security _ mode SGD. The bluetooth.minimum _ security _ mode SGD sets the lowest security level at which the printer will establish a Bluetooth connection. The printer will always connect at a higher security level if requested by the master device. To change the security mode and security settings in the ZQ300 printers, use Zebra Setup Utilities.

ZQ300 Series User Guide

Bluetooth Minimum Security Modes

BT Version of Master Device (>2.1)

bluetooth.minimum_security_mode=1

bluetooth.minimum_security_mode=2

bluetooth.minimum_security_mode=3

bluetooth.minimum_security_mode=4

bluetooth.bluetooth_PIN

Secure Simple Pairing Just Works/Numeric Comparison

Secure Simple Pairing Numeric Comparison

Not Used

bluetooth.minimu m _ security _ mode sets the lowest

security level at which the printer will establish a Bluetooth

connection. The printer will always connect at a higher security level if requested by the master device.

The ZQ300 Series printers also feature bonding for Bluetooth.

The printer caches pairing info so devices stay paired through power cycles and disconnects. This eliminates the need to repair on every connection establishment.

The bluetooth.bonding SGD is on by default.

Note • For detailed information on Bluetooth, please refer to the

Bluetooth Wireless User Guide (P1068791-001) at:

http://www.zebra.com/us/en/support-downloads.html

Near Field Communication (NFC)

In addition, the ZQ300 Series printers support passive Near

Field Communication (NFC) technology. Much like Bluetooth and Wi-Fi technologies, NFC allows wireless communication and data exchange between digital devices like smartphones. Yet NFC utilizes electromagnetic radio elds while technologies such as Bluetooth and Wi-Fi focus on radio transmissions instead. NFC is an offshoot of Radio Frequency Identication (RFID), with the exception that NFC is designed for use by devices with-

in close proximity to each other, i.e. a smartphone and a ZQ300 Series printer. NFC allows these devices to establish communication with each other by touching them together or bringing

ZQ300 Series User Guide

them into proximity, usually no more than 7.62 centimeters (3 inches).Using the “Print Touch” feature located on the side of the printer, end-users can automatically connect via Bluetooth from a handheld device that supports NFC technology. The NFC tag has the printer’s BDADDR encoded in a URL on the tag. Simply touching the NFC handheld device to the “Print Touch” icon on

the printer will connect and pair the handheld device to the printer.

Figure 22 • NFC Connectivity

http://www.zebra.com/nfc

NFC Use Cases

• Bluetooth Pairing – used to cause a tablet, smart phone or terminal to automatically pair with the printer via a Bluetooth connection, within the bounds of the security prole being used. This shall contain the BT address and serial number

of the printer.

• App launching – used to cause an app, developed either

by Zebra or a third party to be executed on a smart phone, tablet or terminal

• Web site launching – used to cause a smart phone, tablet

or terminal to display a web site developed by Zebra or a third party developer

Note • Tapping the Zebra Print Touch

enabled smartphone will provide instant access to printer-

specic information. For more information about NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. Please see Zebra Multi-

platform SDK for more information.

ZQ300 Series User Guide

icon with an NFC-

WLAN Overview

The Retail version of the ZQ320 printer are equipped with a

Dual Radio option, meaning a radio that uses both the industry

standard 802.11 protocols and Bluetooth 4.0. The T&L versions of the printer will ship with Bluetooth only. Both will have the FCC

ID number on the serial number label on the back of the unit for

identication purposes.

• ZQ300 Series Wireless Network Printers with the Zebra

802.11 WLAN radio module can be identied by the text “Wireless Network Printer” on the serial number label on the

back of the printer.

• These printers allow communication as a node within a wire-

less local area network (WLAN). Methods of establishing

communications to the printer will vary with each application.

More information and LAN conguration utilities are included in the Zebra Net Bridge™ program (version 2.8 and later). Zebra Setup Utilities (ZSU) can also be used to congure WLAN communications settings. Both Net Bridge and ZSU may be down-

loaded from the Zebra Web site.

Figure 23 • BT/WLAN Communications

WIFI Barcode

TC51/56 Mobile

Computer

Bluetooth Barcode

In order to obtain the Bluetooth address or the Wireless LAN

address, use a mobile computer to scan the Bluetooth barcode

or the WLAN barcode on the bottom of the printer where shown

in Figure 23.

ZQ300 Series User Guide

To enable Bluetooth for dual radio support using Zebra Setup Utilities (ZSU), please refer to the “Connectivity Setup via Bluetooth” section of the Wireless Conguration for 802.11n and Bluetooth Radios for Link-OS Mobile Printers Quick Start Guide (p/n P1048352-001).

Also refer to ZPL Programming Guide (p/n P1012728-010) for details on the Set-Get-Do (SGD) command ! U1 setvar

“bluetooth.enable” “on”. (This command is sent to the printer via the ZSU as part of the steps outlined in the Wireless Conguration Guide.)

Go to https://www.zebra.com/us/en/support-downloads.html

and search ZQ320 and/or ZQ310 to download both manuals.

Setting Up the Software

ZQ300 Series printers use Zebra’s CPCL and ZPL Programming languages which were designed for mobile printing applications. CPCL and ZPL are fully described in the ZPL

Programming Guide (p/n P1012728-010) available on-line at

https://www.zebra.com/us/en/support-downloads.html.

You can also use Designer Pro, Zebra’s Windows® based la-

bel creation program which uses a graphical interface to create and edit labels in either language.

Refer to Appendix E for tips on downloading the Designer Pro application from Zebra’s Web site.

ZQ300 Series User Guide

Wearing the Printer

Belt Clip

All ZQ300 Series printers have a belt clip shipped with the print-

er as a standard feature. The steps used to install the belt clip on

the printer are illustrated below. Once the belt clip is hooked over

your belt in a secure fashion, the belt clip will enable the printer to pivot easily to allow for freedom of movement while either standing or sitting.

Figure 24 • Belt Clip Installation

1. 2.

The viewing area of the printer’s faceplate (which displays bat-

tery life, Bluetooth, Wi and the error icons), is angled such that

it can be seen from above while the printer hangs from the belt

clip (as shown below).

ZQ300 Series User Guide

continued

Adjustable Shoulder Strap

Refer to Figure 25 if you have ordered the shoulder strap op-

tion for your printer. Secure the clip on each end of the shoulder

strap to the clip openings (circled below) on the front of the printer. Use the main buckle on the shoulder strap to adjust to the de-

sired length.

NOTE: If you are using a shoulder strap, ensure it is pulled away

from the printer when installing in the docking cradles. See

pages 20-21.

Figure 25 • Shoulder Strap Installation

LoosenTighten

ZQ300 Series User Guide

Soft Case

The ZQ300 Series printers have an environmental Soft Case

option (p/n SG-MPM-SC31-01/SG-MPM-SC21-01) that helps

protect the printer, while also allowing the user to carry it from their belt. The paper path is left open to maintain printing capability and the controls are visible and accessible while in the case.

There is also a ap on the side of the case to allow access to the USB port. D-Ring connectors allow for attachment to the shoul-

der strap option.

1. Open the top ap and slide the printer into the case.

2. Close the top ap and ensure that the paper path and con-

trols are visible through the plastic windows on the front of

the case.

3. Locate the aps that provide access to the paper path and

USB port, and also the opening for the belt clip.

ZQ300 Series User Guide

Belt Clip

Preventive Maintenance

Extending Battery Life

• Never expose the battery to direct sunlight or temperatures

over 40° C (140° F).

• Always use a Zebra charger designed specically for

Lithium-Ion batteries. Use of any other kind of charger may damage the battery.

• Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application.

• If you print the same text or graphic on every label, consider using a pre-printed label.

• Choose the correct print darkness, and print speed for your media.

• Use software handshaking (XON/XOFF) whenever possible

• Remove the battery if the printer won’t be used for a day or more and you’re not performing a maintenance charge.

• Consider purchasing an extra battery.

• Remember that any rechargeable battery will lose its ability to maintain a charge over time. It can only be recharged

a nite number of times before it must be replaced. Always

dispose of batteries properly. Refer to Appendix C for more information on battery disposal.

General Cleaning Instructions

Caution • To avoid possible personal injury or damage to the

printer, never insert any pointed or sharp objects into the printer.

Always turn the printer off before performing any cleaning procedures. Use care when working near the tear bar. The edges are very sharp.

Warning • The printhead can be very hot after prolonged printing.

Allow it to cool off before attempting any cleaning procedures.

Only use a Zebra cleaning pen (not supplied with the printer) or

a cotton swab with 90% medical grade alcohol for cleaning the printhead.

Caution • Use only cleaning agents specied in the following

tables. Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.

ZQ300 Series User Guide

continued

ZQ300 Series Cleaning

Area Method Interval

Printhead Use a Zebra cleaning pen

Platen Sur face (Linered) Rotate the platen roll-

Platen Sur face (Linerless) Rotate platen roller

Scraper (Linerless Units

Only)

Tear Bar Clean thoroughly with

Printer Exterior Water-dampened cloth

Printer Interior Gently brush out printer.

Interior of Linerless Units Clean thoroughly with

to swab the thin gray line on

the printhead, cleaning the

print elements from the cen-

ter to the outside edges of

the printhead.

er and clean it thoroughly

with a ber-free swab, or lint

free, clean damp cloth light-

ly moistened with medical-

grade alcohol (90% pure or

better).

and clean with a ber-free swab and 1 par t liquid soap (Palmolive or Dawn) and 25

parts water. Use pure wa-

ter to clean after soap/water

mixture.

Use adhesive side of me-

dia to clean scraper.

90% medical-grade alcohol

and a cotton swab.

or 90% medical- grade alco-

hol wipe.

Ensure the sensor window(s)

are free of dust.

90% medical-grade alcohol

and ber-free swab.

After every ve (5) rols of

media (or more often if need-

ed). When using linerless

media, cleaning is required

after every roll of media.

After every ve (5) rolls

of media (or more often if

needed.)

Clean platen only if there

is an issue during printing,

i.e. media not releasing from

the platen. (*see Note below.)

After every ve (5) rolls

of media (or more often if

needed).

As needed

After every ve (5) rolls

of media (or more often if

needed).

Note • This is an emergency procedure only to remove foreign

contaminates (oils, dirt) from the platen that can damage the

printhead or other printer components. This procedure will shorten or even exhaust the linerless platen’s useable life. If the linerless media

continues to jam after cleaning and feeding 1 to 2 meters (3 to 5 feet)

of media, replace the platen.

Note • Never apply cleaning liquids directly to the printer. Do not let

liquid pool on any area of the printer or penetrate the internal circuitry of the printer.

ZQ300 Series User Guide

Printhead

Figure 26 • Preventive Maintenance

Tear Bar

Media

Compartment

Bar Sensor

(Back of Media/

Retail Only)

Gap Sensor

(Front of Media)

Platen Roller

ZQ300 Series User Guide

continued

Troubleshooting

Printer Status Indicators

If the printer is not functioning or charging properly, refer to the table below to determine the state of the LED indicator ring located around the Power button.

Green Amber Red Indication

Solid Off Off Power On/Charged

Blinking Off Off Booting Up

Pulsing Off Off Sleep Mode/

Fast Blinking Off Off Printer On/No Battery

Off Solid Off Battery Charging

Off Pulsing Off Charging While in

Off Slow Blinking Off Charging (Shutdown)

Off Off Solid Charged or Charging

Off Off Pulsing Charged or Charging/

Off Off Fast Blinking Charge Fault

Off Off Slow Blinking Charged or Charging

Battery

Charge Complete

Sleep Mode

(Unhealthy)/

On or Off

Sleep Mode

(Unhealthy/Shutdown)

Troubleshooting Topics

1. No power:

• Ensure you press and hold the Power switch until the Power light comes on.

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

2. Media does not feed:

• Be sure Media Cover is closed and latched.

• Check media compartment. Ensure media is not binding on the sides of the compartment.

3. Poor or faded print:

• Clean printhead.

• Check battery for possible damage. Recharge or replace as

ZQ300 Series User Guide

necessary.

• Check quality of media.

• If using label media, ensure the “Tone” setting is set to 50.

4. Partial or missing print:

• Check media alignment.

• Clean printhead.

• Ensure Media Cover is properly closed and latched.

5. Garbled print

• Check baud rate.

6. No print

• Replace battery.

• Check cable to terminal.

• (Wireless units only) Restore wireless connection.

7. Reduced battery life

• Check battery date code. If battery is more than one year old, short life may be due to normal aging.

• Recharge or replace battery.

8. Flashing Amber error indicator

• Check that media is loaded and that printhead is closed and securely latched.

• If media is present and latch is closed, indicates that no application is present or application is corrupted. Program must be re-loaded.

9. Communication error

• (Wireless units only) Check that media is loaded, head is closed and WiFi or Bluetooth icon is present.

•(USB) Replace cable to terminal.

10. Label jam

• Open media cover.

• Apply medical-grade alcohol to printer in area of jammed label.

11. No NFC Connectivity

• Ensure smartphone is positioned 3 inches (7.62 cm) or closer

to the Print Touch icon on the side of the printer..

ZQ300 Series User Guide

Troubleshooting Tests

Printing a Conguration Report

To print out a listing of the printer’s current conguration follow

these steps:

1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back)

2. Follow the steps outlined in Printing a Conguration

Report on Page 38.

Refer to Figure 27 for a sample conguration printout.

Communications Diagnostics

If there is a problem transferring data between the comput-

er and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The

printer will print the ASCII characters and their text representation

(or the period ‘.’, if not a printable character) for any data received

from the host computer

To enter Communications Diagnostics Mode:

1. Print a conguration label as described above.

2. At the end of 2nd diagnostics report, the printer will print: “Press FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

Note • If the FEED key is not pressed within 3 seconds, the

printer will print “DUMP mode not entered” and will resume

normal operation.

4. At this point, the printer is in DUMP mode and will print the

ASCII hex codes of any data sent to it, and their text repre-

sentation (or “.” if not a printable character).

Additionally, a le with a “.dmp” extension containing the ASCII

information will be created and stored in the printer’s memory. It

can be viewed, “cloned” or deleted using the Label Vista application. (Refer the Label Vista documentation for more information.)

To terminate the Communications Diagnostics Mode and return

the printer to normal operations:

ZQ300 Series User Guide

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Calling Technical Support

If the printer fails to print the conguration label, or you en-

counter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support addresses and

phone numbers for your area can be found on Page 80 of this manual. You will need to supply the following information:

• Model number and type (e.g. ZQ320)

• Unit serial number (Found on the large label on the back of the printer, also found in the conguration label printout. (Refer to Figure 27.)

• Product Conguration Code (PCC) (15 digit number found on the label on the back of the unit)

ZQ300 Series User Guide

AC3FA48F4201

Wireless:

Radio: 802.11 a/b/g/n/ac Region: usa/canada Country: usa/canada Enabled: on MAC Address: ac:3f:a4:8f:42:00 IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0 Operating Mode: infrastructure International Mode: off Preamble Length: long Security: none Stored ESSID: 125 Associated: no

DHCP: on DHCP CID type: 1 DHCP CID: ac3fa48f4200 Power Save: on

Active Network Information:

Active Network: Unknown IP Address: 0.0.0.0 Netmask:

255.255.255.0

Gateway: 0.0.0.0 TCP Port: 6101 Alternate TCP Port: 9100 TCP JSON Config Port: 9200 UDP Port: 6101 Remote Server: Remote Server Port: 10013 TCP: on UDP: on LPD: on DHCP: on BOOTP: on FTP: on HTTP: on SMTP: on POP3: on SNMP: on TELNET: on MIRROR: off UDP Discovery: on Weblink: DHCP CID type: 1 DHCP CID: ac3fa48f4200

Product support website:

http://zebra.com/zq320-info

Building Two-Key Report...

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Zebra Technologies ZQ320 Serial Number:

XXZFJ!70700432

PCC: ZQ32-A0W01R0-00 Name: XXZFJ170700432 Program:

OS: 6.5.0 PLD: 15 Rev. 64 PSPT: 7 Rev. 14 PMCU: Rev. 28 Firmware: V81.20.04ZP36755 Checksum: 8C9C

Universal Serial Bus:

2.0 Full Speed Device Vendor ID No: 0x0ASF Product ID No: 0x013A Manufacturer String: Zebra Tec hnologies Product String: ZTC ZQ320-203d pi CPCL ID string: off

Bluetooth: iOS: supported

Version: 4.3.1p1 Date: 02/13/2015 Baud: 115200 Device: Printer Mode: Slave Friendly Name: XXZFJ170700432 Minimum Security Mode: 1 Discoverable: on Bluetooth Spec: 3.0/4.0 Enabled: on Address: AC:3F:A4:8F:42:01

Figure 27 • Conguration Report

Print Head Test

Identies Printer

as a ZQ320

Printer Serial Number

Firmware Version

MFi Supported

Bluetooth™

Radio Address

ZQ300 Series User Guide

AC3FA48F4201

Power Management:

In-activity Timeout:36000 Secs Low-battery Timeout:60 Secs Remote (DTR) pwr-off:Disabled Voltage :4.75 Low-bat Warning :6.02(20) Low-bat Shut-down :6.02(13)

Power On Cycles :48

Battery Health :good Battery Cycle Count:0

Memory:

Flash :50331648 Bytes RAM :4194304 Bytes

Label:

Width :576 dots, 72 mm Height:65535 dots, 8191 mm

Sensors: (Adj)

Front Bar [DAC:143,Thr:70,Cur: 3] Black Bar [DAC:144,Thr:70,Cur:0 ] Gap [DAC:192,Thr:50,Cur:60] Temperature :27C (57) Voltage :8.2V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80 2 0- 1 20-59 4 0- 7 20-FF 5 0- 3 20-FF 6 0 20-44 7 0- 1 20-FF

File Directory:

File Size

--------------- -------- E:2KEY.TXT 0 E:TT0003M_.TTF 169188 50162176 Bytes Free

Command Language:

CCL Key ‘!’[21]

ZPL Configuration Information:

Rewind.........Print Mode

Continuous.....Media Type

10.0.............Darkness

+00.......Tear Off Adjust

2030.........Label Length

72mm..........Print Width

7Eh........Control Prefix

2Ch.............Delimiter

00...........Top Position

No Motion..Media Power Up

Feed....Media Head Closed

00............Left Margin

576..........Dots per row

End ZPL Configuration

Print-head test: OK End of report

Press FEED key to enter DUMP mode

Wireless:

Radio: 802.11 a/b/g/n/ac Region: usa/canada Country: usa/canada Enabled: on MAC Address: ac:3f:a4:8f:42:00 IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0 Operating Mode: infrastructure International Mode: off Preamble Length: long Security: none Stored ESSID: 125 Associated: no

DHCP: on DHCP CID type: 1 DHCP CID: ac3fa48f4200 Power Save: on

Active Network Information:

Active Network: Unknown IP Address: 0.0.0.0 Netmask: Gateway: 0.0.0.0 TCP Port: 6101 Alternate TCP Port: 9100 TCP JSON Config Port: 9200 UDP Port: 6101 Remote Server: Remote Server Port: 10013 TCP: on UDP: on LPD: on DHCP: on BOOTP: on FTP: on HTTP: on SMTP: on POP3: on SNMP: on TELNET: on MIRROR: off UDP Discovery: on Weblink: DHCP CID type: 1 DHCP CID: ac3fa48f4200

Product support website:

http://zebra.com/zq320-info

255.255.255.0

ZQ300 Series User Guide

802.11 radio

option installed.

Network Information

Scan QR code to go to ZQ300 Series product support website

continued

Power Management:

In-activity Timeout:36000 Secs Low-battery Timeout:60 Secs Remote (DTR) pwr-off:Disabled Voltage :4.75 Low-bat Warning :6.02(20) Low-bat Shut-down :6.02(13)

Power On Cycles :48

Battery Health :good Battery Cycle Count:0

Memory:

Flash :50331648 Bytes RAM :4194304 Bytes

Label:

Width :576 dots, 72 mm Height:65535 dots, 8191 mm

Sensors: (Adj)

Front Bar [DAC:143,Thr:70,Cur: 3] Black Bar [DAC:144,Thr:70,Cur:0 ] Gap [DAC:192,Thr:50,Cur:60] Temperature :27C (57) Voltage :8.2V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80 2 0- 1 20-59 4 0- 7 20-FF 5 0- 3 20-FF 6 0 20-44 7 0- 1 20-FF

File Directory:

File Size

--------------- ------- E:2KEY.TXT 0 E:TT0003M_.TTF 169188 50162176 Bytes Free

Command Language:

CCL Key ‘!’[21]

ZPL Configuration Information:

Rewind.........Print Mode

Continuous.....Media Type

10.0.............Darkness

+00.......Tear Off Adjust

2030.........Label Length

72mm..........Print Width

7Eh........Control Prefix

2Ch.............Delimiter

00...........Top Position

No Motion..Media Power Up

Feed....Media Head Closed

00............Left Margin

576..........Dots per row

End ZPL Configuration

Print-head test: OK End of report

Press FEED key to enter DUMP mode

Flash and RAM Memory

Installed

Maximum

Label Size

Resident Human

Readable fonts installed.

Files Loaded in Printer Memory (will include Pre-

scaled or Scalable

Fonts).

CPCL and ZPL programming languages are supported

ZQ300 Series User Guide

Specications

Note • Printer specications are subject to change without notice.

Printing Specications

Parameter ZQ310 ZQ320

Print Width Up to 48 mm (1.89 in.) Max Up to 72 mm (2.83 in.) Max

Print Speed

(Linered)

Print Speed

(Linerless)

Print Head Life 600,000 inches Mean Time to

Print Density 8 dots/mm (203 dots/inch) 8 dots/mm (203 dots/ inch)

Printhead Burn

Line to Tear Edge

Memory and Communications Specications

Parameter ZQ310 ZQ320

Flash Memory 256 MB (opt ion to expand u p to 512 MB)

RAM 128 MB (option to expand up to 25 6 MB)

Standard

Communications

Optional Wireless

Communications

Up to 101.6 mm (4.0 in.)/sec. U p to 101.6 mm (4.0 in.)/sec.

50.8 mm (2 in.)/sec 76.2 mm (3 in.)/sec

Failure of o utput at 18% dens ity at

20o C using virgin media

4.8 mm +/- 0.5 mm

(0.189 in. +/-0.02 in.)

USB 2.0 Type -C Inter face

Standa rd Bluetooth compatible module

Optional 802.11 a/b/g/n/ac SRRF module

Dual radio option (8 02.11ac & BT 4.0)

600,0 00 inches Mean Time to

Failure of o utput at 18% dens ity at

20o C using virgin media

4.8 mm +/- 0.5 mm

(0.189 in. +/-0.02 in.)

Media Specications

Parameter ZQ310 ZQ320

Width 58 mm +/-0.75 (2.28 in.

Length 12.5 mm (0.49 in.) minimum 12.5 mm (0.49 in.) minimum

Black Bar Sensor

to Printhead

Burnline Distance

Label Thickness 0.05842 mm to 0.1614 mm

Tag/Receipt

Thickness

Max. Media Outer

Diameter

Label Inner Core Diameter

Black Mark

Location

Black Mark

Dimensions

+/-0.02) 76 mm +/-0.75 (3 in. +/-0.03)

with spacers

16 mm +1.0/-0.6 mm

(0.62 in. +.04/-0.02 in.)

(.0023 in. to .0063 in.)

0.1397 mm (.0055 in.) max 0.1397 mm (.0055 in.) max

40 mm (1.57 in.) 40 mm (1.57 in.)

15.875 mm to 22.22 mm (.625 in. to .875 in. )

Centered on media roll Centered on media roll

L: 2.4 mm to 11.0 mm

(0.09 in. to 0.43 in.)

W: 12.7 mm (0.5 in.)

ZQ300 Series User Guide

80 mm +/-0.75 (3.15 in. +/-0.02)

76.2 mm +/-0.75 (3 in. +/-0.03)

with spacers

16 mm +1.0/-0.6 mm

(0.62 in. +.04/-0.02 in.)

0.05842 mm to 0.1614 mm (.0023 in. to .0063 in.)

15.875 mm to 22.22 mm (.625 in. to .875 in. )

L: 2.4 mm to 11.0 mm

(0.09 in. to 0.43 in.)

W: 12.7 mm (0.5 in.)

ZPL Bar Code Specications and Commands

Barcode (ZPL Command)

Aztec (^B0)

Codabar (^BK)

Codablock (^BB)

Code 11 (^B1)

Code 39 (^B3)

Code 49 (B4)

Code 93 (^BA)

Code 128 (^BC)

DataMatrix (^BX)

EAN-8 (^B8)

EAN-13 (^BE)

GS1 DataBar Omnidirectional (^BR)

Industrial 2 of 5 (^BI)

Linear & 2-D Bar

Codes Available

Rotation Angles 0°, 90°, 180°, and 270°

*Contains UFST from Agfa Monotype Corporation

lnterleaved 2 of 5 (^B2)

ISBT-128 (^BC)

LOGMARS (^BL)

Micro-PDF417 (^BF)

MSI (^BM)

PDF-417 (^B7)

Planet Code (^B5)

Plessey (^BP)

Postnet (^BZ)

Standard 2 of 5 (^BJ)

TLC39 (^BT)

UPC/EAN extensions (^BS)

UPC-A (^BU)

UPC-E (^B9)

Maxi Code (^BD)

QR Code (^BQ)

ZQ300 Series User Guide

CPCL and ZPL Font Specications

CPCL Font Specication: 203 dpi (8 dots/mm)

Fonts Matrix

(in dots)

(HxW)

0 (Standard) 9 x 8 .044" x .039" 25.4

1 (min. width) 48 x 13 .236" x .064" 15.6

1 (max. width) 48 x 39 .236” x .192” 5.2

2 (OCR-A) 12 x 20 .059" x .099" 10.2

4 Size 0 (min. width) 47 x 11 .232" x .054" 18.5

4 Size 0 (max. width) 47 x 43 .232” x .212” 4.7

5 Size 0 (min. width) 24 x 7 .118" x .034" 29

5 Size 0 (max. width) 24 x 23 .118” x .113” 8.8

6 (MICR) 27 x 28 .133" x .138" 7.3

7 24 x 12 .118” x .059” 16.9

Min. Char.

Size (HxW)

Max. CPI

• Standard Fonts: 25 bitmapped, 1 smooth, scalable (CG Triumvirate Bold Condensed*)

• Optional Fonts: downloadable bitmapped/scalable fonts.

• International Character Sets (optional): Arabic, Cyrillic,

Hebrew, Traditional Chinese (Scalable NotoMono), 24x24 Mkai, 16x16 New Sans MT, Vietnamese (Bitmap 16x16 Utah), Simplied Chinese (Hans.ttf, bitmapped: 24x24 Msung & 16x16 SimSun), Japanese (Scalable NotoMono), bitmapped 16x16 Square Gothic J MT, Korean (Scalable NotoMono) and Thai (Scalable, Angsana).

• Scalable text feature.

• Standard resident fonts can be rotated in 90° increments.

• Supports user dened fonts, and graphics and logos.

• Text concatenation to assign different character styles.

• Allows text magnication 1-16 times the original size.

• Proportional and xed-width fonts.

*Contains UFST from Agfa Monotype Corporation

ZQ300 Series User Guide

ZPL Font Specication: 203 dpi (8 dots/mm)

Font Matrix

(in dots)

(HxW)

A 9 x 5 U-L-D .044" x .030" 33.3

B 11 x 7 U .054" x .044" 22.7

C,D 18 x 10 U-L-D .089" x .059" 16.9

E 28 x 15 OCR-B .138" x .098" 10.2

F 26 x 13 U-L-D .128" x .079" 12.7

G 60 x 40 U-L-D .295" x .236" 4.2

H 21 x 13 OCR-A .103" x .093" 10.8

GS 24 x 24 SYMBOL .118" x .118" 8.5

P 20 x 18 U-L-D 0.098 x 0.089 N/A

Q 28 x 24 U-L-D 0.138 x 0.118 N/A

R 35 x 31 U-L-D 0.172 x 0.153 N/A

S 40 x 35 U-L-D 0.197 x 0.172 N/A

T 48 x 42 U-L-D 0.236 x 0.207 N/A

U 59 x 53 U-L-D 0.290 x 0.261 N/A

V 80 x 71 U-L-D 0.394 x 0.349 N/A

Ø 15 x 12 U-L-D Scalable (Smooth) Font

*U=upper case, L=lower case, D=descenders

Typ e* Min. Char.

Size

(HxW)

Maz.

C.P.I.

• Character Fonts: Standard bitmapped Zebra fonts: A, B, C, D, E (OCR-B), F, G, H, (OCR-A), GS, P, Q, R, S, T, U, V & Ø Smooth font (CG Triumvirate Bold Condensed).

• Supports Unicode UTF-8, UTF-16, and several other single and multi-byte international character sets (See ZPL programming guide for more details).

• Supports user dened fonts and graphics – including custom logos.

• Bitmap fonts are expandable up to 10 times, height and

width independent. Fonts E and H (OCR-B and OCR-A),

however, are not considered in spec when expanded.

• Smooth scalable font Ø (CG Triumvirate Bold Condensed) is expandable dot-by-dot, height and width independent.

• Unicode Swiss 721 font available.

ZQ300 Series User Guide

Printing in Chinese Fonts

The information that follows provides details on how to print us-

ing Chinese fonts on the ZQ300 Series printers.

Note: This printer ships in line print mode from the factory. It

has the GB18030 encoding pre-selected at start up and has the GBUNSG24.CPF font preselected at start up. You can directly send GB18030 encoded text to the printer and it will print to the printer without any modications to the settings. If you prefer to use the UTF-8 encoding rather than GB18030, issue the following command:

! U1 ENCODING UTF-8

There are two options to print Chinese fonts: UTF-8 or

GB18030. To activate one of these modes, select the control

language that you will create your label in, which in this case is CP CL only.

To create your label in CPCL, you need to add one of following

two commands to your label in order to enable Chinese printing:

• For UTF-8, use ENCODING UTF-8 or COUNTRY UTF-8.

• For GB18030, use ENCODING GB18030 or COUNTRY GB18030

Next you need to select the correct font to print in Chinese.

The following fonts are provided for use in Chinese as follows:

• GBUNSG24.CPF (24x24 pixel bitmapped font)

• GBUNSG16.CPF (16x16 pixel bitmapped font)

ZQ300 Series User Guide

Below is a sample label sent in UTF-8 Encoding format:

CPCL_UTF-8.prn

! 0 200 200 225 1 PW 384 ENCODING UTF-8 T GBUNSG24.CPF 0 0 20 T GBUNSG24.CPF 0 0 46 T GBUNSG24.CPF 0 0 72 T GBUNSG24.CPF 0 0 98 T GBUNSG24.CPF 0 0 124 T GBUNSG24.CPF 0 0 150

紅日已高三丈透，金爐次第添香獸，紅錦地衣隨步皺。佳人舞點金釵溜，酒惡時拈花蕊嗅，別殿遙聞簫鼓奏。

Below is a sample label sent in GB18030 Encoding format:

! 0 200 200 225 1 PW 384 ENCODING GB18030 T GBUNSG24.CPF 0 0 20 T GBUNSG24.CPF 0 0 46 T GBUNSG24.CPF 0 0 72 T GBUNSG24.CPF 0 0 98 T GBUNSG24.CPF 0 0 124 T GBUNSG24.CPF 0 0 150 PRINT

紅日已高三丈透，金爐次第添香獸，紅錦地衣隨步皺。佳人舞點金釵溜，酒惡時拈花蕊嗅，別殿遙聞簫鼓奏。

Note: The ZQ300 Series printers do not ship with built in support

for printing Chinese in ZPL.

Note: Depending on the characteristics of the media being used,

such as media thickness and thermal sensitivity, print darkness

setting may need to be adjusted in order to improve readability

of small characters. Please use print darkness control commands to increase or decrease print darkness as needed

and as described in the Programming Guide (p/n P1012728-

010).

ZQ300 Series User Guide

USB Type-C to Type-A Communications Cable

Type-C Plug Wire Type-A Plug

A1,B1,

A12,B12

A4,B4,A9,

A5 CC See Note 1

B5 VCONN -

A6 Dp1 3 UTP_Dp 3 D+

A7 Dn1 4 UTP_Dn 2 D-

Notes:

1. Pin A5 (CC) of the USB Type-C plug shall be connected to VBUS through a

resistor Rp(56 kΩ +/- 5%).

2. Contacts B6 and B7 should not be present in the USB Type-C plug.

3. All VBUS pins shall be connected Bypass capacitors are not required for

4. All Ground return pins shall be USB Type-

5. All

Signal

Name

GND 1 GND_PWrt1 4 GND

VBUS 2 PWR_VBUS1 1 VBUS

Shield Braid Shield Shell Shield

C plug pins that are not listed in this table shall be open (not connected).

Wire

together within the USB Type-C plug.

connected together within the USB Type-C plug.

Signal

Name

the VBUS pins in this cable.

Figure 28 • USB Type-C to Type-A Pinouts

Signal

Name

Type-C Type-A

A12

B12

ZQ300 Series User Guide

Pin 1

Pin 4

continued

Physical, Environmental and Electrical Specications

Parameter ZQ310 ZQ320

Weight w/ battery,

excluding media

Temperature

Relative Humidity

Battery

Printer Input

Power

Ingression

Protection (IP)

Rating

0.37 Kg

(0.81 lbs.)

Operating : -15° to 50° C

(5° to 122° F)

Charging: 0° to 40° C (32° to 104° F)

Storage w/o battery: -20° to 60° C

(-4° to 140° F)

Storage w/ battery: -25° to 45°C

(-4° to 113° F)

Operating: 10% to 90% (non-

condensing)

Storage: 10% to 90% (non-

condensing)

Lithium-Ion, 7.2 VDC (nominal);

2280 mAHr, PowerPrecision+

12.0 VDC; 1.25A

0.43 Kg.

(0.95 lbs.)

ZQ300 Series User Guide

Figure 29 • ZQ320 Dimensions

49.5 mm (1.95 in.)

117.7 mm (4.63 in.)

130 mm

(5.12 in.)

ZQ300 Series User Guide

Figure 30 • ZQ310 Dimensions

49.5 mm (1.95 in.)

93.5 mm (3.68 in.)

130 mm (5.12 in.)

ZQ300 Series User Guide

ZQ300 Series Accessories

Part # Description

P1080867 BELT,CLIP,Micro ZQ3X

CRD-MPM-5SCHGUS1-01 5-Slot Docking Cradle,ZQ3 (includes PSU and US

CRD-MPM-1SCHGUS1-01 1-Slot Docking Cradle,ZQ3 (Includes Type A to

SAC-MPM-3BCHGUS1-01 3-Slot Battery Charger,ZQ3 (includes PSU and US

SAC-MPM-1BCHGUS1-01 1-Slot Battery Charger,ZQ3 (includes US power

MNT-MPM-VHDRD1-01 Vehicle Holder (Dashboard),ZQ3

MNT-MPM-VHDRW1-01 Vehicle Holder (Windshield),ZQ3

PWR-WUA5V12W0US AC to USB Adaptor,ZQ3 (US power plug)

CHG-AUTO-USB1 Cigarette to USB adaptor (12/24V to 5V); ZQ300

VAM-MPM-VHCH1-01 Vehicle adapter for ZQ300 and TC51/TC56 mobile

CBL-MPM-USB1-01 Kit,USB Type A to Type C Cable

SG-MPM-SC31-01 Kit,Soft Case,ZQ320

SG-MPM-SC21-01 Kit,Soft Case,ZQ310

KIT-MPM-MDSPR5-01 Kit,ZQ300,Media,Spacers

power cord)

Type C USB Cable and AC to USB Adapter with US power plug)

power cord)

cord)

Series

computer (includes open ended and cigarette lighter adapter cables)

ZQ300 Series User Guide

Appendix A

IS 13252 (Part 1)/

IEC 60950-1

R-41004481

XXXXXX

SN:

PCC:

XXZFJ1607000036

ZQ32-ACE1210-001

Serial # Barcode

PCC Barcode

Serial Number and PCC Number Locations

PLG ID: XXXXSertiﬁkat Number: XXXXX/XXXXX/XXXX

XXXXXXXXXXXXXX

Contains NCC ID:

MSIP-CMM-ZTC-XXXXX

놹볁뿱겕閵鱚ꫦ넩넽넁

뼩鲮ꓩ꫕꫙ꟹ鱉끩끞닆



Contains FCC ID: XXXXX-XXXXXXXX; IC: XXXXX-XXXXXXXX

NTC: XXX-XXXXXXXX

ertiﬁed for use in Hong Kong



XXXXXXXXXX



When calling with a specic problem regarding your printer, please have the following information on hand:

• Model number/type (e.g. ZQ320)

• Unit serial number

• Product Conguration Code (PCC) For Product Support Contacts, see the table on the next page

or contact your local re-seller.

ZQ300 Series User Guide Appendices

Appendix B

User Interface LED Charging Behavior

PowerState Status Description

Charging SolidAmber

Healthy

ChargeFault FastBlinkingRed(2blinks/second)

Unhealthy

Off

Unhealthy

Sleep

Unhealthy

Boot/Shutdown

Unhealthy

ChargeComplete SolidGreen Charging SolidRed ChargeFault FastBlinkingRed(2blinks/second) ChargeComplete SolidRed

N/A NoBattery (BatteryGraph)FastBlinkingGreen(2blinks/second)

Charging SolidAmber

Healthy

ChargeFault FastBlinkingRed(2blinks/second) ChargeComplete SolidGreen Charging SolidRed ChargeFault FastBlinkingRed(2blinks/second) ChargeComplete SolidRed

N/A NoBattery Noindication

Charging PulsingAmber

Healthy

ChargeFault FastBlinkingRed(2blinks/second)<otherlightsoff> ChargeComplete PulsingGreen Charging PulsingRed ChargeFault FastBlinkingRed(2blinks/second)<otherlightsoff> ChargeComplete PulsingRed

N/A NoBattery Sleepdisabledwhenbatteryremoved

Charging SlowBlinkingAmber(1blink/2seconds)

Healthy

ChargeFault FastBlinkingRed(2blinks/second) ChargeComplete SlowBlinkingGreen(1blink/2seconds) Charging SlowBlinkingRed(1blink/2seconds) ChargeFault ChargeComplete SlowBlinkingRed(1blink/2seconds)

N/A NoBattery (BatteryGraph)FastBlinkingGreen(2blinks/second)

FastBlinkingRed(2blinks/second)

ZQ300 Series User Guide Appendices

Appendix C

Battery Disposal

The EPA certied RBRC® Battery Recycling

Seal on the Lithium-Ion (Li-ion) battery supplied

with your printer indicates Zebra Technologies Corporation is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of

service in the United States or Canada. The RBRC program provides a convenient alternative to placing used Li-ion batteries into the trash or the municipal waste stream, which may be illegal in your area.

Important • When the battery is worn out, insulate the terminals

with tape before disposal

Please call 1-800-8-BATTERY for information on Li-ion bat-

tery recycling and disposal bans/restrictions in your area. Zebra

Technologies Corporation’s involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.

Outside North America, please follow local battery recycling

guidelines.

Product Disposal

Do not dispose of this product in unsorted municipal waste. This product is recyclable. Please recycle according to your local standards.

ZQ300 Series User Guide Appendices

Appendix D

Maintenance Supplies

In addition to using quality media provided by Zebra, it is recommended that the printer be cleaned as prescribed in the

maintenance section on Page 51. The following item is available for this purpose:

• Cleaning Pen (12 pack): p/n 105950-035

ZQ300 Series User Guide Appendices

Appendix E

Using Zebra.com

The following examples illustrate the search function on Zebra’s

website for nding specic documents and downloads.

Example 1: Find the ZQ300 Series User Guide

Go to http://www.zebra.com/us/en/support-downloads.html

Enter the appropriate ZQ300 printer name where indicated.

Enter Printer

Model

Click on the Manuals tab to navigate to all ZQ300 Series docu-

mentation.

ZQ300 Series User Guide Appendices

Example 2: Find ZebraNet Bridge Enterprise and Other Software Downloads

Go to https://www.zebra.com/us/en/products/software/bar-

code-printers.html and click on The ZebraLink Environment to go the Software downloads page.

Click on the appropriate tab to nd and access the latest ver-

sions of software.

ZQ300 Series User Guide Appendices

Product Support Contacts

In the Americas contact:

Regional Headquarters Technical Support Customer Service

Dept.

Zebra Technologies Corporation 3 Overlook Point Lincolnshire, Illinois 60069 U.S.A. T: +1 847 634 6700 Toll Free: +1 866 230 9494 F: +1 847 913 8766

In Europe, Africa, the Middle East, and India contact:

T: +1 877 275 9327 F: +1 847 913 2578 Hardware: ts1@zebra.com Software: ts3@zebra.com

For printers, parts, media, and ribbon, please call your distributor, or contact us. T: +1 877 275 9327 E: clientcare@zebra.com

Regional Headquarters Technical Support Customer Service

Dept.

Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire SL8 5XF, UK T: +44 (0)1628 556000 F: +44 (0)1628 556001

In the Asia Pacic region contact:

T: +44 (0) 1628 556039 F: +44 (0) 1628 556003 E: Tseurope@zebra.com

For printers, parts, media, and ribbon, please call your dis tributor, or contact us. T: +44 (0) 1628 556032 F: +44 (0) 1628 556001 E: cseurope@zebra.com

Regional Headquarters Technical Support Customer Service

Dept.

Zebra Technologies Asia Pacific Pte. Ltd. 120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838

T: +65 6858 0722 F: +65 6885 0838 E: (China) tschina@zebra.com All other areas: tsasiapacific@zebra.com

For printers, parts, media, and ribbon, please call your distributor, or contact us. T: +65 6858 0722 F: +65 6885 0836 E: (China) order-csr@zebra. com All other areas: csasiapacific@zebra.com

ZQ300 Series User Guide Appendices

Index

Accessories

3-Slot Battery Charger 19 1-Slot Battery Charger 18 AC-to-USB Adapter 17 5-Bay Docking Cradle 20 1-Bay Docking Cradle 21 Belt clip 50 list of 73 Shoulder Strap 51

Battery, charging 17 Battery, installing 15 Battery, tape insulator 14 Battery, removing 13 Battery, safety 16 Black Mark Dimensions 25 Bluetooth™ Minimum Security Modes 45

Cable Communication 41 Charger Safety 16 Cleaning

general instructions 53

Communications

with a cable 41

Configuration Label

printing 38 sample 60

Designing Labels 24 Draft Mode 39

Font & Barcode Specs

ZPL 65

Getting Ready to Print 13

Introduction to ZQ300 Series Printer 7

Keep-Out Areas 29

Label Design 24

Media

loading 30 spacers 31

Preventive Maintenance 53 Power Save Mode 39 Programming language

ZPL/CPCL 7

Safety Precautions

battery 16 charger 16

Shoulder Strap 51 Sleep Mode 38 Software 7 Soft Case 52 Specifications

Media 63 Memory/Communications 63 Physical 70 printing 63

Technical Support, contacting 80 Troubleshooting

Communications Diagnostics Mode 58 control panel indicators 56

Troubleshooting tests 58

printing a configuration label 38

ZQ320 configuration label example 60

Troubleshooting Topics 56

Wearing the Printer 50 Wireless communications

Bluetooth™ radio 44 WLAN Overview 48

Zebra Setup Utilities 43 Zebra Printer Setup Utility (Android) 43 ZPL Font and Bar Code Specifications and Commands 64

NFC Tag 47

Operator Controls 32

ZQ300 Series User Guide

Zebra Technologies Corporation

3 Overlook Point

+1 847.634.6700 RU F: +1 847.913.8766

Lincolnshire, IL 60069 USA

3φ

Zebra ZQ32-A0E02TE-00 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Proprietary Statements

Document Conventions

Introduction to the ZQ300 Series

Unpacking and Inspection

Reporting Damage

Features Overview

Getting Ready to Print

Battery

Installing/Removing Battery & Battery Tape Insulator

Battery Tape Insulator

Battery Safety

Charger Safety

Designing Labels

Using Pre-Printed Receipt Media

Loading the Media

Media Spacers

Operator Controls

Forced Download Description and LED Behavior

Power Save Mode

Draft Mode

Verify the Printer Is Working

Cable Communication

Wireless Communications with Bluetooth

Bluetooth Networking Overview

NFC Use Cases

WLAN Overview

Setting Up the Software

Wearing the Printer

Belt Clip

Adjustable Shoulder Strap

Soft Case

Preventive Maintenance

Extending Battery Life

General Cleaning Instructions

ZQ300 Series Cleaning

Troubleshooting

Printer Status Indicators

Troubleshooting Topics

Troubleshooting Tests

Communications Diagnostics

Calling Technical Support

Printing in Chinese Fonts

USB Type-C to Type-A Communications Cable

ZQ300 Series Accessories

Appendix A

Serial Number and PCC Number Locations

Appendix B

User Interface LED Charging Behavior

Appendix C

Battery Disposal

Product Disposal

Appendix D

Appendix E

Using Zebra.com

Product Support Contacts

Index