PrintMonitor™
PrintManager™
P1045924-003
Virtual PrintWare Suite™
User’s Guide
Copyright Notice
© 2016 ZIH Corp.
This document contains information proprietary to Zebra Technologies Corporation.
This document and the information contained within is Copyrighted by Zebra
Technologies Corporation and may not be duplicated in full or in part by any person
without written approval from Zebra.
While every eort has been made to keep the information contained within current
and accurate as of the date of publication, no guarantee is given that the document
is error-free or that it is accurate with regard to any specification. Zebra Technologies
Corporation reserves the right to make changes, for the purpose of product
improvement, at any time.
Trademarks
Zebra is a registered trademark and Virtual PrintWare is a trademark of Zebra
Technologies Corporation. Windows is a registered trademark of Microsoft
Corporation in the United States and other countries. All other trademarks or
registered trademarks are marks of their respective holders.
Contents
Introduction .....................................................................................................................1
Overview ................................................................................................................................................ 1
Grid Display ...........................................................................................................................................3
PrintMonitor vs. PrintManager ...............................................................................................................4
Quick Start .............................................................................................................................................7
PrintMonitor .....................................................................................................................................7
PrintManager and PrintMonitor ........................................................................................................7
Login/Logout ...................................................................................................................9
Introduction ............................................................................................................................................9
Login/Logout ........................................................................................................................................10
File Menu ....................................................................................................................... 11
Introduction .......................................................................................................................................... 11
Login/Logout ........................................................................................................................................12
Properties .............................................................................................................................................13
Monitor Conguration ....................................................................................................................14
Table Conguration ........................................................................................................................15
Mail Server ....................................................................................................................................16
Hot Drop Folder Conguration .......................................................................................................18
Exit ....................................................................................................................................................... 21
Administration Menu .................................................................................................... 23
Introduction ..........................................................................................................................................23
Printers ................................................................................................................................................. 24
Add a Printer ..................................................................................................................................25
Edit a Printer .................................................................................................................................. 29
Delete a Printer ..............................................................................................................................30
P1045924-003 PrintMonitor / PrintManager User's Manual i
Add Multiple Printers .....................................................................................................................31
Printer Information ......................................................................................................................... 36
Media Information .......................................................................................................................... 37
Print Card ......................................................................................................................................38
Groups .................................................................................................................................................41
Add a Printer Group .......................................................................................................................42
Modify a Printer Group ..................................................................................................................43
Delete a Printer Group ...................................................................................................................45
Users .................................................................................................................................................... 46
Add a User Account .......................................................................................................................47
Edit a User Account .......................................................................................................................48
Change a User Account Password ................................................................................................48
Delete a User Account ..................................................................................................................49
Alert Contacts ......................................................................................................................................50
Add an Alert Contact ......................................................................................................................51
Edit an Alert Contact ......................................................................................................................54
Delete an Alert Contact ..................................................................................................................55
Logs Menu .....................................................................................................................57
Introduction ..........................................................................................................................................57
Event History ........................................................................................................................................58
Printer History ......................................................................................................................................61
User History .........................................................................................................................................64
Export Event Logs ................................................................................................................................67
Export Event/Printer/User History ..................................................................................................67
Tools Menu .................................................................................................................... 71
Introduction ..........................................................................................................................................71
Firmware Download ............................................................................................................................. 72
Reset .................................................................................................................................................... 76
Backup ................................................................................................................................................. 79
Restore ................................................................................................................................................81
Clean .................................................................................................................................................... 83
PrintManager Menu ......................................................................................................85
Introduction ..........................................................................................................................................85
Queues ................................................................................................................................................86
Add a Queue .................................................................................................................................88
Edit a Queue ..................................................................................................................................98
Delete a Queue .............................................................................................................................99
Cards .................................................................................................................................................100
Media .................................................................................................................................................101
ii PrintMonitor / PrintManager User's Manual P1045924-003
Jobs Status ........................................................................................................................................102
Active Jobs ..................................................................................................................................103
Completed Jobs ...........................................................................................................................105
Deleted Jobs ................................................................................................................................107
Pending Jobs ............................................................................................................................... 109
Held Jobs ..................................................................................................................................... 113
Jobs Process ..................................................................................................................................... 117
Remove Pending ......................................................................................................................... 11 8
Resume Held ............................................................................................................................... 120
Remove Held ............................................................................................................................... 122
IP Address .......................................................................................................................................... 124
Manage Data .....................................................................................................................................126
Image Manager ...........................................................................................................................127
Template Manager ....................................................................................................................... 131
Help Menu ...................................................................................................................135
Introduction ........................................................................................................................................135
User Manual .......................................................................................................................................136
Activate ..............................................................................................................................................136
Deactivate .......................................................................................................................................... 136
Register .............................................................................................................................................. 137
About .................................................................................................................................................. 138
Worldwide Support ..................................................................................................... 139
North America and Latin America - Technical Support ................................................................139
North America and Latin America - Repair Services ..................................................................139
Europe, Middle East, and Africa - Technical Support ..................................................................140
Europe, Middle East, and Africa - Repair Services ......................................................................141
Asia Pacic - Technical Support ..................................................................................................142
Asia Pacic - Repair Services .....................................................................................................142
Zebra Website .............................................................................................................................142
P1045924-003 PrintMonitor / PrintManager User's Manual iii
iv PrintMonitor / PrintManager User's Manual P1045924-003
Overview
1
Introduction
PrintMonitor is a software tool which can be used to monitor one or more Zebra ZXP
Series Card Printers over a network. Its features are accessed via six main menus
and ve main command buttons displayed across the main window.
Note • Some features are accessible via menus and command buttons.
The menus are:
• File
• Administration
• Logs
• Tools
• PrintManager
• Help
The command buttons are:
• Login/Logout
• Printer Administration
• Printer Group Administration
• User Administration
• Print Queue Administration
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 1
Introduction
Overview
The printers and their respective information being monitored will be displayed
in a grid. The information displayed is congurable by the user to suit individual
monitoring requirements.
Once PrintMonitor completes its startup initialization, it will continuously poll for
printer information until the program is terminated.
PrintMonitor allows three levels of user access: Administrator, SuperUser, and Guest.
Program access is granted and/or denied based upon the type of user currently
logged into the program.
2 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Grid Display
Upon starting PrintMonitor, its title bar displays the program’s name and version.
Directly below the title bar, the PrintMonitor Menu is displayed. If the PrintMonitor
contains information about printers to monitor, those printers will be displayed in the
grid.
Introduction
Grid Display
The Alert column (circled above) indicates the current status of each printer. One of
three different lights will be displayed depending upon the printer’s current status:
• A GREEN light indicates PrintMonitor has located the printer and the printer is
reporting neither errors nor alarm conditions.
• A YELLOW light denotes that the printer is ofine or can no longer be accessed
by the PrintMonitor.
• A RED light indicates PrintMonitor has located the printer on the network;
however, the printer is reporting some type of error or alarm condition. In
addition, the entire row for that printer will be displayed in red to draw further
attention to the fact that the printer is reporting an error.
• Printers can be congured to be part of a group or as a single entity as shown
above. The group can be expanded to show all the printers in its group, or
collapsed, in which case only the group name will be displayed. For printers
which are not part of a group, “Not Assigned” will appear as the group name.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 3
Introduction
PrintMonitor vs. PrintManager
PrintMonitor vs. PrintManager
PrintMonitor is an asset management tool that monitors the state and activity of
printers on a network and is used by those who are tasked with maintaining a
company’s Zebra Card Printers—it is NOT intended for printing to printers.
Among its features are a grid interface that displays the current status of each printer
that is currently stored in the tool’s database. The monitor can be congured to send
emails or text messages to individual(s) tasked with maintaining the health of the
printers—this feature is known as “un-attended monitoring of printers.” The person(s)
responsible for maintaining the printers do not have to be actually looking at the main
screen (grid) to be aware of a problem with a printer, as PrintMonitor will send an
email or text message to the appropriate person(s) informing them of the printer with
the problem as well as a brief description of the problem.
Note • For each remote Location that a user wants a PrintMonitor only install at, the
Administrator will have to manually install all printers and groups for each site.
PrintManager is a Rapid Application Development tool—programmers write software
to interact with PrintManager for purposes of sending print jobs to, and requesting
status of previously sent jobs. In this sense, it is similar to the Card Printer SDKs
which are also software development tools that can only be utilized by software
applications. Unlike the Card SDKs, Print Manager is a powerful and intelligent
Print Job Management tool. Upon receiving a job from a software program, Print
Manager will check the status of the printers on the network (the same ones
PrintMonitor is currently monitoring) to nd an appropriate printer to send the print
job to for processing. PrintManager will do its best to evenly distribute the jobs to
those printers on the network which are capable of processing the received job.
Thus, PrintManager manages print jobs while PrintMonitor monitors the state of the
printers.
With PrintMonitor only installed, certain functionality will be disable versus if
PrintMonitor and PrintManager were installed and licensed. The table below shows
the menus that are visible and if they are enabled with a PrintMonitor only license,
versus the menus that are visible and enabled with a PrintMonitor/PrintManager
license enabled.
4 PrintMonitor™/PrintManager™ User's Manual P1045924-003
File Menu
Login/Logout
Properties
Monitor Conguration
Change Message Level
Display Group / Queue
Table Conguration
Can select any and all Information
Mail Server
Hot Drop Folder Conguration
Exit
Administration Menu
Printers
Add, Edit, Delete Printers
Groups
Add, Edit, Delete Groups
Add Queues
Edit Queues
Users
Add, Edit, Delete Users
Alert Contacts
Add, Edit, Delete Alert Contacts
Logs Menu
Event History
Print History
User History
Export Event Logs
Event history
Printer History
User History
Tools Menu
Firmware Download
Reset
Backup
Restore
Clean
Print Manager Menu
Queues
Add, Edit, Delete Queues
Card
View Card Information (for ZXP8 only)
Media
Introduction
PrintMonitor vs. PrintManager
PrintMonitor Only PrintMonitor / PrintManager
Visible Enabled Visible Enabled
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y N Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y N Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
N N/A Y Y
N N/A Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
N N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 5
Introduction
PrintMonitor vs. PrintManager
View Printer Media Information
Job Status
Active
Completed
Deleted
Pending
Held
Job Process
Remove Pending
Resume Held
Remove Held
IP Address
Interface Manager Current / Change
Manage Data
Image Manager (Opens Interface Manager)
Template Manager (Opens Interface Manager)
Help Menu
User Manual
Activate / Deactivate
Register
About
PrintMonitor Only PrintMonitor / PrintManager
Visible Enabled Visible Enabled
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
N/A N/A Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
Y Y Y Y
6 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Quick Start
PrintMonitor
This section outlines the steps to set up and congure PrintMonitor.
Step 1. Install the PrintMonitor Software.
Step 2. Run PrintMonitor.
Step 3. Activate License Key (see “Activate” on page 136).
Step 4. Login (see “Login/Logout” on page 9).
Step 5. Add User Account(s) (see “Add a User Account” on page 47).
Step 6. Set up Mail (see “Mail Server” on page 16).
Step 7. Add and congure Printer(s) (see “Add a Printer” on page 25).
Step 8. Add Printer Group(s) (see “Add a Printer Group” on page 42).
Introduction
Quick Start
Step 9. Logout (see “Login/Logout” on page 10).
Step 10. Exit PrintMonitor.
PrintManager and PrintMonitor
This section outlines the steps to set up and congure PrintMonitor and to congure
the queues that PrintManager will use.
Step 1. Install the PrintManager Software.
Step 2. Run PrintMonitor.
Step 3. Activate License Key (see “Activate” on page 136).
Step 4. Login (see “Login/Logout” on page 10).
Step 5. Add User Account(s) (see “Add a User Account” on page 47).
Step 6. Set up Mail (see “Mail Server” on page 16).
Step 7. Add and congure Printer(s) (see “Add a Printer” on page 25).
Step 8. Add Printer Group(s) (see “Add a Printer Group” on page 42).
Step 9. Set up and congure Print Queues (see “Queues” on page 86).
Step 10. Logout (see “Login/Logout” on page 10).
Step 11. Exit PrintMonitor.
Step 12. Refer to the “PrintManager Programmer’s Reference Manual”
(P1057447-002) for PrintManager implementation.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 7
Introduction
PrintMonitor requires application login credentials to access most of the features. In
the menu bar, click File > Login, or click the (User Login) button.
2
Login/Logout
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 9
Login/Logout
Login/Logout
Login/Logout
The login window will appear; enter the required credentials and click Submit.
Note • If this is the rst time logging in, the User is “Admin,” and the Password is
“admin.”.
The command button and the selection in the File menu have changed to show an
active user. To log out of PrintMonitor, select File > Logout, or click the (User
Logout) button.
10 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Introduction
The rst menu in PrintMonitor is the File menu. The selections under the File menu
are: Login/Logout, Properties, and Exit.
3
File Menu
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 11
File Menu
Login/Logout
Login/Logout
The rst selection under the File menu is Login/Logout.
Selecting this option allows the user to login or logout of the PrintMonitor.
Refer to “Login/Logout” on page 9 for details regarding logging into or out of the
ZVP Monitor.
12 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Properties
File Menu
Properties
The second selection under the File menu is Properties.
To access many of these features, users must be logged in as an Administrator or
SuperUser.
The Properties selection contains four sub-selections: Monitor Conguration, Table
Conguration, Mail Server, and Hot Drop Folder Conguration; these sub-selections
enable the user to dene or alter selected program settings.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 13
File Menu
Properties
Monitor Conguration
The rst sub-selection is Monitor Conguration.
Selecting Monitor Conguration will activate the Monitor: Conguration window.
Select the message level to be logged by clicking the Message Level list-box control.
Low (default): Minimal data is entered into the Log File.
High: Detailed data is entered into the Log File. This should only be used for
investigating problems with the PrintMonitor/PrintManager.
Click Submit to save the changes—clicking Close before Submit will exit without
saving any changes.
14 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Table Conguration
The second sub-selection is Table Conguration.
File Menu
Properties
Table Conguration enables the user to select the information to be displayed in the
grid when printers are being monitored.
Note • Information available for display will vary depending on printer model selected.
Place a checkmark in the box corresponding to the data to be displayed; removing a
checkmark removes the associated data from the grid display.
Clicking Select All will place a checkmark in each of the boxes; similarly, clicking
Unselect All removes checkmarks from all of the boxes.
Once all selections have been made, click Submit to accept the updates. The
selected data will appear in the grid display.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 15
File Menu
Properties
Mail Server
The third sub-selection is Mail Server.
Mail Server setup enables the user to congure the monitor to send emails to
designated alert contacts.
Selecting Mail Server will activate the Monitor: Mail Server Setup window.
16 PrintMonitor™/PrintManager™ User's Manual P1045924-003
File Menu
Properties
Consult with your network administrator for the appropriate information to be entered
in this form. If authentication is not required, the Advanced Mail Admin Settings
option can be left blank. Do not change these values or add a mail user name or mail
password unless authorized to do so by your network administrator.
Enter the appropriate information to congure the email features—the default SMTP
Port is 25.
Click Test Mail. If the correct mail server name and valid email address has been
entered, a message will appear indicating the email has been sent.
Click Submit to save the conguration information.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 17
File Menu
Properties
Hot Drop Folder Conguration
The fourth sub-selection is Hot Drop Folder Conguration.
Hot Drop Folder Conguration enables the user to setup le folders to enable
template-based printing via Print Queues. These folders can be used to drag and
drop data XML documents into a folder for template-based job processing without
any programming or custom application interfaces. Additionally, the data documents
can be programmically copied to the folder(s). The “Hot Drop” folders are intended to
support the SAP hot-drop feature.
Selecting File > Properties > Hot Drop Folder Conguration option will activate the
Hot Drop Conguration Setup window.
18 PrintMonitor™/PrintManager™ User's Manual P1045924-003
File Menu
Properties
The form will show the path for the print queue folders as well as the polling interval
time in seconds—the folder location is the root folder under which all print queue
folders will be located. The folder path can be changed manually, or by clicking
(browse button).
To change the Hot-Drop folder location, select a folder from the list and click OK.
To move the current folder location to another folder location, select the folder
(PrintManager if the default is in use), then drag and drop the folder to its new
location and click OK.
To dene a new root folder, click Make New Folder, enter a name for the folder, and
click OK.
To change the polling interval, enter a new value in seconds—the value entered must
be 30 or greater, a value less than 30 will result in the Update button being disabled.
Once the desired folder location and polling interval are dened, click Update to save
the changes—clicking Close before Update will exit without saving any changes.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 19
File Menu
Properties
A status message indicating the success or failure of the update operation will be
displayed.
Please refer to the section on setting up Print Queues for more details regarding
conguration of this feature.
Refer to the Card Studio Reference Manual (P1029261-001) for details about
template-based job processing.
20 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Exit
File Menu
Exit
Clicking Exit will close the program.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 21
22 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Introduction
The Administration menu provides the user with a menu equivalent of the main
command buttons. The selections under the Administration menu are: Printers,
Groups, Users, and Alert Contacts.
4
Administration Menu
To access the Printers and Users selections, the user must have SuperUser or User
privilege. Administrator privilege is required for all other selections.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 23
Administration Menu
Printers
Printers
The Printers selection provides an interface for administrating printers.
Select Administration > Printers, or click the button.
24 PrintMonitor™/PrintManager™ User's Manual P1045924-003
Add a Printer
Click Add.
Note • The printer to be added must be connected to the network and powered on.
Administration Menu
Printers
Select the printer model from the Model drop-down list.
P1045924-003 PrintMonitor™/PrintManager™ User's Manual 25
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