EC50/EC55
Enterprise Computer
Product Reference Guide
for Android™ 10
MN-004013-02EN Rev A
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in
many jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google
LLC. All other trademarks are the property of their respective owners.
© 2020 Zebra Technologies Corporation and/or its affiliates. All rights reserved.
For further information regarding legal and proprietary statements, go to:
COPYRIGHTS:www.zebra.com/copyright
WARRANTY:www.zebra.com/warranty
END USER LICENSE AGREEMENT: www.zebra.com/eula
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Revision History
Changes to the original guide are listed below:
Change Date Description
-01 Rev A 9/2020 Initial release.
-02EN Rev A 11/2021 Fix description of GMS Restricted Mode.
2
Contents
About This Guide.............................................................................................................................. 12
Configurations with Extended Battery............................................................................ 12
Configurations with Standard Battery............................................................................. 14
Notational Conventions.................................................................................................. 16
Icon Conventions ........................................................................................................... 17
Service Information ........................................................................................................ 17
Determining Software Versions...................................................................................... 17
Determining the Serial Number...................................................................................... 18
Getting Started.................................................................................................................................. 19
Unpacking the Device .................................................................................................... 19
Device Features............................................................................................................. 19
Setting Up the Device ................................................................................................... 22
Installing or Replacing a microSD Card.................................................................. 22
Installing or Replacing the SIM Card ...................................................................... 23
Device Charging............................................................................................................. 24
Charging Indicators ................................................................................................ 25
Charging Temperature ........................................................................................... 25
Using the Device............................................................................................................................... 26
Home Screen ................................................................................................................. 26
Setting Home Screen Rotation ............................................................................... 27
Status Bar............................................................................................................... 27
Notification Icons.............................................................................................. 28
Status Icons ..................................................................................................... 29
Managing Notifications ........................................................................................... 30
Opening the Quick Access Panel ........................................................................... 31
Quick Access Panel Icons................................................................................ 31
Editing Icons on the Quick Settings Bar ................................................................. 32
Battery Management...................................................................................................... 32
3
Contents
Checking Battery Status ......................................................................................... 32
Monitoring Battery Usage ....................................................................................... 33
Low Battery Notification.......................................................................................... 33
Interactive Sensor Technology....................................................................................... 33
Waking the Device ......................................................................................................... 33
USB Communication...................................................................................................... 34
Transferring Files.................................................................................................... 34
Transferring Photos ................................................................................................ 34
Disconnect from the Host Computer ...................................................................... 35
Settings.............................................................................................................................................. 36
Accessing Settings......................................................................................................... 36
Display Settings ............................................................................................................. 36
Setting the Screen Brightness Manually................................................................. 36
Setting the Screen Brightness Automatically.......................................................... 36
Setting Night Light .................................................................................................. 36
Setting Screen Rotation.......................................................................................... 37
Setting Screen Timeout .......................................................................................... 37
Lock Screen Display............................................................................................... 37
Setting Font Size .................................................................................................... 38
Notification LED Brightness Level .......................................................................... 38
Touch Panel Mode ................................................................................................. 38
Setting the Date and Time ............................................................................................. 39
General Sound Setting................................................................................................... 39
Sound Options........................................................................................................ 39
Setting Wake-Up Sources.............................................................................................. 40
Remapping a Button ...................................................................................................... 40
Remappable Keys.......................................................................................................... 41
Keyboards...................................................................................................................... 42
Keyboard Configuration.......................................................................................... 42
Enabling Keyboards ......................................................................................... 42
Switching Between Keyboards......................................................................... 42
Using the Android and Gboard Keyboards............................................................. 42
Edit Text ........................................................................................................... 42
Entering Numbers, Symbols, and Special Characters ..................................... 43
Using the Enterprise Keyboard............................................................................... 43
Numeric Tab..................................................................................................... 43
Alpha Tab......................................................................................................... 43
Additional Character Tab ................................................................................. 43
Scan Tab.......................................................................................................... 43
Language Usage............................................................................................................ 43
Changing the Language Setting ............................................................................. 44
4
Contents
Adding Words to the Dictionary .............................................................................. 44
Notifications.................................................................................................................... 44
Setting App Notifications ........................................................................................ 44
Viewing Notification Settings for All Apps ........................................................ 45
Controlling Lock Screen Notifications .............................................................. 45
Blink Light......................................................................................................... 45
Applications ...................................................................................................................................... 46
Accessing Apps.............................................................................................................. 49
Switching Between Recent Apps............................................................................ 49
Battery Manager............................................................................................................. 49
Opening Battery Manager ...................................................................................... 49
Battery Manager Information .................................................................................. 50
Camera ......................................................................................................................... 52
Taking Photos......................................................................................................... 52
Recording Videos ................................................................................................... 53
Camera Settings..................................................................................................... 54
DataWedge Demonstration............................................................................................ 55
Scanner Selection .................................................................................................. 55
PTT Express Voice Client ............................................................................................. 56
PTT Express User Interface ................................................................................... 56
PTT Audible Indicators ........................................................................................... 57
PTT Notification Icons ............................................................................................ 57
Enabling PTT Communication................................................................................ 57
Selecting a Talk Group ........................................................................................... 58
PTT Communication............................................................................................... 58
RxLogger....................................................................................................................... 59
RxLogger Configuration.......................................................................................... 59
Configuration File ................................................................................................... 59
Enabling Logging.................................................................................................... 59
Disabling Logging ................................................................................................... 59
Extracting Log Files ................................................................................................ 59
Backing Up ............................................................................................................. 59
RxLogger Utility ...................................................................................................... 60
Initiating the Main Chat Head........................................................................... 60
Removing the Main Chat Head ........................................................................ 60
Viewing Logs.................................................................................................... 60
Removing a Sub Chat Head Icon..................................................................... 60
Backing Up In Overlay View............................................................................. 60
Sound Recorder............................................................................................................. 60
5
Contents
Data Capture ..................................................................................................................................... 62
Imaging .......................................................................................................................... 62
Digital Camera ............................................................................................................... 62
Linear Imager................................................................................................................. 63
Operational Modes ................................................................................................. 63
RS507/RS507x Hands-Free Imager .............................................................................. 64
RS5100 Ring Scanner ................................................................................................... 64
RS6000 Bluetooth Ring Scanner ................................................................................... 64
Scanning Considerations ............................................................................................... 65
Scanning with Internal Imager........................................................................................ 65
Scanning with Internal Camera...................................................................................... 66
Scanning with RS6000 Bluetooth Ring Scanner............................................................ 67
Scanning with RS5100 Ring Scanner........................................................................... 69
Scanning with RS507/RS507X Hands-Free Imager ...................................................... 70
Pairing the Bluetooth Ring Scanner.............................................................................. 72
Pairing Using Near Field Communication............................................................... 72
Pairing in HID Mode Using Near Field Communication ................................................ 73
Pairing Using Simple Serial Interface............................................................................ 74
Pairing Using Bluetooth Human Interface Device .................................................. 74
DataWedge .................................................................................................................... 75
Enabling DataWedge.............................................................................................. 75
Disabling DataWedge............................................................................................. 76
Supported Decoders............................................................................................... 76
Wireless............................................................................................................................................. 79
Wireless Local Area Networks ....................................................................................... 79
Connecting to a Wi-Fi Network............................................................................... 80
Removing a Wi-Fi Network..................................................................................... 80
WLAN Configuration ...................................................................................................... 80
Configuring a Secure Wi-Fi Network ...................................................................... 80
Manually Adding a Wi-Fi Network .......................................................................... 81
Configuring for a Proxy Server ............................................................................... 82
Configuring the Device to Use a Static IP Address ................................................ 83
Wi-Fi Preferences................................................................................................... 83
Additional Wi-Fi Settings ........................................................................................ 83
Wi-Fi Direct............................................................................................................. 84
Wireless Wide Area Networks........................................................................................ 85
Sharing the Mobile Data Connection...................................................................... 85
Enabling USB Tethering................................................................................... 85
Enabling Bluetooth Tethering........................................................................... 85
Enabling Wi-Fi Hotspot .................................................................................... 86
6
Contents
Configuring the Wi-Fi Hotspot .......................................................................... 86
Data Usage............................................................................................................. 86
Setting Data Usage Warning............................................................................ 87
Setting Data Limit............................................................................................. 87
Cellular Network Settings ....................................................................................... 87
Data When Roaming........................................................................................ 87
Setting Preferred Network Type....................................................................... 88
Using Search for MicroCell .............................................................................. 88
Configuring the Access Point Name ................................................................ 88
Locking the SIM Card....................................................................................... 88
Bluetooth........................................................................................................................ 89
Adaptive Frequency Hopping ................................................................................. 89
Security................................................................................................................... 89
Bluetooth Profiles ................................................................................................... 90
Bluetooth Power States .......................................................................................... 91
Bluetooth Radio Power........................................................................................... 91
Enabling Bluetooth ........................................................................................... 91
Disabling Bluetooth .......................................................................................... 91
Discovering Bluetooth Device(s) ............................................................................ 92
Changing the Bluetooth Name ............................................................................... 92
Connecting to a Bluetooth Device .......................................................................... 92
Selecting Profiles on the Bluetooth Device............................................................. 92
Unpairing a Bluetooth Device ................................................................................. 93
Cast................................................................................................................................ 93
Near Field Communications........................................................................................... 93
Reading NFC Cards ............................................................................................... 94
Enterprise NFC Settings......................................................................................... 94
Calls ................................................................................................................................................... 96
Emergency Calling......................................................................................................... 96
Audio Modes .................................................................................................................. 96
Bluetooth Headset.......................................................................................................... 96
Wired Headset ............................................................................................................... 96
Adjusting Audio Volume................................................................................................. 97
Making a Call Using the Dialer....................................................................................... 97
Accessing Dialing Options...................................................................................... 97
Making a Call Using Contacts........................................................................................ 97
Using the Dialer ...................................................................................................... 98
Using the Contacts App.......................................................................................... 98
Making a Call Using Call History.................................................................................... 98
Using the Call History List ...................................................................................... 98
Making a Conference Call on GSM................................................................................ 98
7
Contents
Making a Call Using a Bluetooth Headset...................................................................... 99
Answering Calls ............................................................................................................. 99
Call Settings................................................................................................................. 100
Accessories..................................................................................................................................... 102
Device Charging........................................................................................................... 104
Charging Indicators .............................................................................................. 105
Charging Temperature ......................................................................................... 105
1-Slot Charge Only Cradle.......................................................................................... 106
1-Slot Charge Only Cradle Setup ......................................................................... 107
Charging with the 1-Slot Charge Only Cradle ...................................................... 107
Removing the Insert from the Cup........................................................................ 108
1-Slot USB/Ethernet Cradle ........................................................................................ 109
1-Slot USB/Ethernet Cradle Setup.............................................................................. 111
Ethernet Communication ...................................................................................... 111
Establishing Ethernet Connection .................................................................. 111
Ethernet Settings............................................................................................ 111
Configuring Ethernet Proxy Settings .............................................................. 112
Configuring Ethernet Static IP Address.......................................................... 112
Charging with the 1-Slot USB/Ethernet Cradle..................................................... 113
Removing the Insert from the Cup........................................................................ 113
4-Slot Charge Only Cradle.......................................................................................... 114
4-Slot Charge Only Cradle Setup ......................................................................... 115
Charging with the 4-Slot Charge Only Cradle ...................................................... 115
Removing the Insert from the Cup........................................................................ 116
4-Slot Charge Only Locking Cradle............................................................................. 117
Setup .................................................................................................................... 118
Charging the Device ............................................................................................. 118
Removing the Insert from the Cup........................................................................ 119
Manual Release Using a Release Key ................................................................. 119
1-Slot Workstation Cradle ........................................................................................... 121
1-Slot Workstation Cradle Features ..................................................................... 122
Setup .................................................................................................................... 124
Ethernet Communication ...................................................................................... 125
Establishing Ethernet Connection .................................................................. 125
Ethernet Settings............................................................................................ 125
Configuring Ethernet Proxy Settings .............................................................. 125
Configuring Ethernet Static IP Address.......................................................... 126
Scanner Setup...................................................................................................... 126
Bluetooth Device Setup ........................................................................................ 127
Security................................................................................................................. 127
Using the Workstation Cradle............................................................................... 127
8
Contents
Changing Monitor Resolution ............................................................................... 127
Charging the Device ............................................................................................. 127
Removing the Insert from the Cup........................................................................ 128
5-Slot Ethernet Cradle................................................................................................. 129
5-Slot Ethernet Cradle Setup................................................................................ 130
Daisy-chaining Ethernet Cradles .......................................................................... 130
Ethernet Communication ...................................................................................... 131
Ethernet LED Indicators ................................................................................. 131
Establishing Ethernet Connection .................................................................. 131
Ethernet Settings............................................................................................ 132
Configuring Ethernet Proxy Settings .............................................................. 132
Configuring Ethernet Static IP Address.......................................................... 132
Charging the Device ............................................................................................. 133
Removing the Insert from the Cup........................................................................ 133
Rugged Boot ............................................................................................................... 135
Installation ............................................................................................................ 135
Hand Strap.................................................................................................................. 137
Soft Holster ................................................................................................................. 138
Adjusting the Holster ............................................................................................ 138
Tethered Coil............................................................................................................... 139
3.5 mm Audio Adapter ................................................................................................ 141
USB Cable .................................................................................................................. 142
USB Communication ............................................................................................ 142
Charging the Device ............................................................................................. 142
Trigger Handle ............................................................................................................ 144
Inserting the Device into the Trigger Handle ........................................................ 144
Removing the Device from the Trigger Handle .................................................... 145
Vehicle Holder.............................................................................................................. 146
Assembling the Mount .......................................................................................... 146
Installing on the Windshield.................................................................................. 147
Installing the Dash Mount ..................................................................................... 148
Installing the Device ............................................................................................. 148
Removing the Device ........................................................................................... 149
5-Slot Cradle Rack Installation.................................................................................... 150
Rack Mount Installation............................................................................................... 154
Application Deployment................................................................................................................. 157
Security ........................................................................................................................ 157
Secure Certificates....................................................................................................... 157
Installing a Secure Certificate ...................................................................................... 157
Configuring Credential Storage Settings .............................................................. 158
9
Contents
Development Tools ...................................................................................................... 158
Android Application Development ........................................................................ 158
Development Workstation .............................................................................. 158
Enabling Developer Options .......................................................................... 158
EMDK for Android................................................................................................. 159
StageNow ............................................................................................................. 159
GMS Restricted............................................................................................................ 159
ADB USB Setup........................................................................................................... 159
Enabling USB Debugging..................................................................................... 159
Application Installation ................................................................................................. 160
Installing Applications Using the USB Connection ............................................... 160
Installing Applications Using the Android Debug Bridge ...................................... 161
Installing Applications Using a microSD Card ...................................................... 161
Uninstalling an Application ................................................................................... 162
Performing a System Update....................................................................................... 162
Downloading the System Update Package .......................................................... 162
Performing a System Update Using microSD Card.............................................. 163
Performing a System Update Using ADB............................................................. 163
Verifying System Update Installation.................................................................... 164
Enterprise Reset .......................................................................................................... 164
Performing an Enterprise Reset From Device Settings........................................ 164
Downloading the Enterprise Reset Package ........................................................ 164
Performing an Enterprise Reset Using microSD Card ......................................... 164
Performing an Enterprise Reset Using ADB......................................................... 165
Performing a Factory Reset ......................................................................................... 166
Downloading the Factory Reset Package ............................................................ 166
Performing a Factory Reset Using microSD Card................................................ 166
Performing a Factory Reset Using ADB ............................................................... 166
Storage......................................................................................................................... 167
Random Access Memory ..................................................................................... 168
Viewing Memory............................................................................................. 168
Internal Storage .................................................................................................... 168
Viewing Internal Storage ................................................................................ 168
External Storage................................................................................................... 168
Viewing External Storage............................................................................... 168
Formatting a microSD Card ........................................................................... 168
Formatting a microSD Card as Internal Memory............................................ 169
Enterprise Folder .................................................................................................. 169
Managing Apps ............................................................................................................ 169
App Details ........................................................................................................... 169
Managing Downloads................................................................................................... 170
10
Contents
Maintenance and Troubleshooting ............................................................................................... 171
Maintaining the Device................................................................................................. 171
Battery Safety Guidelines............................................................................................. 171
Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments
and Direct Sunlight 172
Cleaning Instructions.................................................................................................... 172
Approved Cleanser Active Ingredients ................................................................. 172
Harmful Ingredients .............................................................................................. 173
Device Cleaning Instructions ................................................................................ 173
Special Cleaning Notes ........................................................................................ 173
Cleaning Materials Required ................................................................................ 173
Cleaning Frequency ............................................................................................. 174
Cleaning the Device..................................................................................................... 174
Housing .......................................................................................................... 174
Display ........................................................................................................... 174
Camera and Exit Window............................................................................... 174
Cleaning Cradle Connectors ................................................................................ 174
Troubleshooting .......................................................................................................... 175
Resetting the Device ............................................................................................ 175
Performing a Soft Reset................................................................................. 175
Performing a Hard Reset ............................................................................... 175
Troubleshooting the Device.................................................................................. 175
1-Slot Charge Only Cradle ................................................................................... 178
1-Slot USB/Ethernet Cradle.................................................................................. 178
4-Slot Charge Only Cradle ................................................................................... 179
4-Slot Locking Charge Only Cradle ...................................................................... 180
1-Slot Workstation Cradle..................................................................................... 180
Technical Specifications................................................................................................................ 181
Decode Distances ................................................................................................ 181
1-Slot Charge Only Cradle Technical Specifications............................................ 182
1-Slot USB/Ethernet Cradle Technical Specifications .......................................... 183
1-Slot Workstation Cradle Technical Specifications ............................................. 183
4-Slot Charge Only Cradle ................................................................................... 184
4-Slot Charge Only Locking Cradle ...................................................................... 184
5-Slot Ethernet Cradle Technical Specifications .................................................. 185
Trigger Handle Technical Specifications .............................................................. 185
USB-C Audio Adapter Technical Specifications ................................................... 186
Vehicle Cradle Technical Specifications............................................................... 186
Index ................................................................................................................................................ 187
11
About This Guide
This guide provides information about setting up and using EC50/EC55 touch computers with the
TM
Android
shown on the device.
Configurations with Extended Battery
The following tables cover all extended battery configurations of the device.
Table 1 Extended Battery WLAN Configurations
10 operating system. Some screens shown in this guide may differ from the actual screens
Part Number Radios Memory
EC500K-01B132
-NA
EC500K-01B242
-NA
EC500K-01B243
-NA
EC500K-01D141
-NA
EC500K-01B132
-A6
ROW - Excludes
China
3
Available in Q4 2020
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
3
/w
3
/w
3
/w
3
/w
3
/w
3 GB
RAM/32 GB
Flash
4 GB
RAM/64 GB
Flash
4 GB
RAM/64 GB
Flash
3 GB
RAM/32 GB
Flash
3 GB
RAM/32 GB
Flash
Data Capture
Options
2D imager
(SE4100) and
integrated NFC
2D imager
(SE4100) and
integrated NFC
2D image
(SE4100) and
integrated NFC
No Scanner 13 MP
2D imager
(SE4100) and
integrated NFC
Camera
13 MP
rear/no
front
camera
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
rear/5 MP
front
13 MP
rear/no
front
camera
Back
Connector
2-PIN Google ™
2-PIN Google ™
8-PIN Google ™
No I/O
Connector
2-PIN Google ™
Operating
System
Mobile
Services
(GMS) 10.
Mobile
Services
(GMS) 10.
Mobile
Services
(GMS) 10.
Google ™
Mobile
Services
(GMS) 10.
Mobile
Services
(GMS) 10.
12
About This Guide
Table 1 Extended Battery WLAN Configurations (Continued)
Part Number Radios Memory
EC500K-01B242
-A6
ROW - Excludes
China
EC500K-01B243
-A6
ROW - Excludes
China
EC500K-01D141
-A6
ROW - Excludes
China
3
Available in Q4 2020
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
3
/w
3
/w
3
/w
4 GB
RAM/64 GB
Flash
4 GB
RAM/64 GB
Flash
3 GB
RAM/32 GB
Flash
Table 2 Extended Battery WWAN Configurations
Part Number Radios Memory
3
/w
3 GB
RAM/32 GB
Flash
EC55AK-21D141
-NA*
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
e-SIM
EC55AK-11B132
-NA*
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
3 GB
RAM/32 GB
Flash
Low Energy
EC55AK-21B242
-NA*
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
e-SIM
EC55AK-21B243
-NA*
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
e-SIM
3
Available in Q4 2020
*Available Q1 2021
Data Capture
Options
2D imager
(SE4100) and
integrated NFC
2D imager
(SE4100) and
integrated NFC
Camera
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
No Scanner 13 MP
rear/5 MP
front
Data Capture
Options
Camera
No Scanner 13 MP
rear/5 MP
front
2D imager
(SE4100) and
integrated NFC
13 MP
rear/no
front
camera
2D image
(SE4100) and
integrated NFC
2D image
(SE4100) and
integrated NFC
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
Back
Connector
Operating
System
2-PIN Google ™
Mobile
Services
(GMS) 10.
8-PIN Google ™
Mobile
Services
(GMS) 10.
No I/O
Connector
Google ™
Mobile
Services
(GMS) 10.
Back
Connector
No I/O
Connector
Operating
System
Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
8-PIN Google ™
Mobile
Services
(GMS) 10.
13
About This Guide
Table 2 Extended Battery WWAN Configurations (Continued)
Part Number Radios Memory
3
/w
3 GB
RAM/32 GB
Flash
EC55BK-21D141
-A6
ROW - Excludes
China
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
e-SIM
EC55BK-11B132
-A6
ROW - Excludes
China
EC55BK-21B242
-A6
ROW - Excludes
China
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
3 GB
RAM/32 GB
Flash
4 GB
RAM/64 GB
Flash
e-SIM
EC55BK-21B243
-A6
ROW - Excludes
China
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
4 GB
RAM/64 GB
Flash
e-SIM
3
Available in Q4 2020
*Available Q1 2021
Data Capture
Options
Camera
No Scanner 13 MP
rear/5 MP
front
2D imager
(SE4100) and
integrated NFC
13 MP
rear/no
front
camera
2D imager
(SE4710) and
integrated NFC
2D imager
(SE4710) and
integrated NFC
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
Back
Connector
No I/O
Connector
Operating
System
Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
8-PIN Google ™
Mobile
Services
(GMS) 10.
Configurations with Standard Battery
The following tables cover all standard battery configurations of the device.
Table 3 Standard Battery WLAN Configurations
Part Number Radios Memory
EC500K-01B112
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
3 GB
RAM/32 GB
Flash
Low Energy
EC500K-01B222
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
EC500K-01B223
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
3
Available in Q4 2020
Data Capture
2D imager
(SE4100) and
integrated NFC
2D imager
(SE4100) and
integrated NFC
2D image
(SE4100) and
integrated NFC
Options
Camera
13 MP
rear/no
front
camera
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
Back
Connector
Operating
System
2-PIN Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
8-PIN Google ™
Mobile
Services
(GMS) 10.
14
About This Guide
Table 3 Standard Battery WLAN Configurations (Continued)
Part Number Radios Memory
3
/w
3 GB
RAM/32 GB
Flash
EC500K-01D121
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
EC500K-01B112
-A6
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
3 GB
RAM/32 GB
Flash
Low Energy
EC500K-01B222
-A6
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
EC500K-01B223
-A6
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
EC500K-01D121
-A6
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
3 GB
RAM/32 GB
Flash
Low Energy
3
Available in Q4 2020
Data Capture
Options
Camera
No Scanner 13 MP
rear/5 MP
front
2D imager
(SE4100) and
integrated NFC
13 MP
rear/no
front
camera
2D imager
(SE4100) and
integrated NFC
2D imager
(SE4710) and
integrated NFC
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
No Scanner 13 MP
rear/5 MP
front
Back
Connector
No I/O
Connector
Operating
System
Google ™
Mobile
Services
(GMS) 10.
2-PIN Android Open
Source Project
(AOSP) 10
(China only).
2-PIN Android Open
Source Project
(AOSP) 10
(China only).
8-PIN Android Open
Source Project
(AOSP) 10
(China only).
No I/O
Connector
Android Open
Source Project
(AOSP) 10
(China only).
Table 4 Standard Battery WWAN Configurations
Part Number Radios Memory
3
/w
3 GB
RAM/32 GB
Flash
EC55AK-21D121
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
WPAN: Bluetooth v5.0
Low Energy
e-SIM
EC55AK-11B112
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
3 GB
RAM/32 GB
Flash
Low Energy
EC55AK-21B222
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
e-SIM
3
Available in Q4 2020
Data Capture
Options
Camera
No Scanner 13 MP
rear/5 MP
front
2D imager
(SE4100) and
integrated NFC
13 MP
rear/no
front
camera
2D imager
(SE4100) and
integrated NFC
13 MP
rear/5 MP
front
Back
Connector
No I/O
Connector
Operating
System
Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
15
About This Guide
Table 4 Standard Battery WWAN Configurations (Continued)
Part Number Radios Memory
EC55AK-21B223
-NA
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
4 GB
RAM/64 GB
Flash
Low Energy
e-SIM
EC55BK-21D121
-A6
ROW - Excludes
China
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
3 GB
RAM/32 GB
Flash
e-SIM
EC55BK-11B112
-A6
ROW - Excludes
China
EC55BK-21B222
-A6
ROW - Excludes
China
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
3 GB
RAM/32 GB
Flash
4 GB
RAM/64 GB
Flash
e-SIM
EC55BK-21B223
-A6
ROW - Excludes
China
3
Available in Q4 2020
WLAN: 802.11
a/b/g/n/ac/d/h/i/r/k/v
3
/w
WPAN: Bluetooth v5.0
Low Energy
4 GB
RAM/64 GB
Flash
Data Capture
Options
2D image
(SE4100) and
integrated NFC
Camera
13 MP
rear/5 MP
front
No Scanner 13 MP
rear/5 MP
front
2D imager
(SE4100) and
integrated NFC
13 MP
rear/no
front
camera
2D imager
(SE4100) and
integrated NFC
2D imager
(SE4710) and
integrated NFC
13 MP
rear/5 MP
front
13 MP
rear/5 MP
front
Back
Connector
Operating
System
8-PIN Google ™
Mobile
Services
(GMS) 10.
No I/O
Connector
Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
2-PIN Google ™
Mobile
Services
(GMS) 10.
8-PIN Google ™
Mobile
Services
(GMS) 10.
Notational Conventions
Notational conventions are used to highlight important information.
• Bold text is used to highlight the following:
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential.
16
• Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
Icon Conventions
The following icons are used throughout the document. The icons and their associated meanings are
described below.
NOTE: The text here indicates information that is supplemental for the user to know and that is not
required to complete a task.
IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
DANGER: If danger is not avoided, the user WILL be seriously injured or killed.
About This Guide
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information
is available at: zebra.com/support
When contacting support, please have the following information available:
• Serial number of the unit (found on manufacturing label)
• Model number or product name (found on manufacturing label)
• Software type and version number
• IMEI number
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, the user may need to return the equipment for
servicing and will be given specific directions. We are not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty. Remove the SIM card and/or microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
.
Determining Software Versions
Before contacting Customer Support, determine the current software version on your device.
1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .
2. Touch Aboutphone.
3. Scroll to view the following information:
• Battery information
17
About This Guide
• SW components
• Legal information
• Model & hardware
• Android version
• Android security patch level
• Baseband version
• Kernel version
• Build number
To determine the device IMEI information (WWAN only), touch About phone > IMEI.
• IMEI - Displays the IMEI number for the device.
• IMEI SV - Displays the IMEI SV number for the device.
Determining the Serial Number
Before contacting Customer Support, determine the serial number of your device.
Touch About phone > Model & hardware > Serial number.
18
Getting Started
1
2
4
3
5
6
7
9
10
11
8
This section provides information to get the device up and running for the first time.
Unpacking the Device
To unpack the device:
1. Carefully remove all protective material from the device, and save the shipping container for later
storage and shipping.
2. Verify that the following items were received:
• Touch computer
• Regulatory Guide.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Customer
Support center immediately. See Service Information.
4. Before using the device for the first time, remove the protective shipping film that covers the exit
window, touch screen, and rear camera.
Device Features
Figure 1 Front View
19
Getting Started
13
14
1615
17
18
19
20
21
22
23
25
24
26
12
Item Name Description
1 Touch screen Displays all information needed to operate the device.
2 Front camera Takes photos and videos (available on some models).
3 Receiver Use for audio playback in Handset mode.
4 Microphone Use for communications in Speakerphone mode.
5 Exit window Provides data capture using the imager (available on some
models).
6 Power button Turns the display on and off. Press and hold to reset the device or
power off.
7 Proximity/Light sensor Determines proximity for turning off display when in Handset mode.
Determines ambient light for controlling display backlight intensity.
8 Data capture LED Indicates data capture status.
9 Charging/Notification
LED
10 Scan button Initiates data capture (programmable).
11 Volume Up/Down
button
Indicates battery charging status while charging and application
generated notifications.
Increases and decreases audio volume (programmable).
Figure 2 Rear View
Item Name Description
12 Standard battery Provides standard battery capacity.
13 Camera flash Provides illumination for the camera.
14 Rear camera Takes photos and videos.
15 Microphone Use for noise cancellation.
16 NFC antenna Provides communication with other NFC-enabled devices.
17 Trigger handle mount Provides electrical contacts (0, 2, or 8 pins) and mounting for the
Trigger Handle.
18 SD/SIM card drawer Provides access to micro SD card and SIM card.
1
Pakistan, Qatar
20
Getting Started
Item Name Description
19 Scan button Initiates data capture (programmable).
20 Programmable Button Typically used for PTT communications. Where regulatory
1
restrictions exist
applications.
21 Microphone Use for communications in handset mode.
22 Hand strap mount Provides mounting point for hand strap and tether accessory.
23 USB-C connector Provides USB host and client communications, and device
charging via cables and accessories.
24 Charging connector Provides device charging via cradles.
25 Speaker Provides audio output for video and music playback. Provides
audio in speakerphone mode.
26 Extended battery Provides extended battery capacity.
1
Pakistan, Qatar
button is configurable for use with other
21
Getting Started
1
Setting Up the Device
To start using the device for the first time:
1. Install a micro secure digital (SD) card (optional).
2. Installing a nano SIM card (optional for EC55 only)
3. Charge the device.
4. Power on the device.
Installing or Replacing a microSD Card
The microSD card slot provides secondary non-volatile storage. For more information, refer to the
documentation provided with the card and follow the manufacturer’s recommendations for use.
CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card.
Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the
operator is properly grounded.
1. Using your fingernail or a plastic tool, pull out the SD/SIM card drawer.
1 Fingernail or plastic tool access to SD/SIM card drawer
2. Remove the SD/SIM card drawer from the device.
22
Getting Started
1
Insert or replace the microSD card into the SD/SIM card drawer.
3.
4. Insert the SD/SIM card drawer into the device.
5. Press the SD/SIM card drawer into the device to ensure it is in securely.
Installing or Replacing the SIM Card
NOTE: Only use a nano SIM card. EC55 only.
CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper
ESD precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly
grounded.
1. Using your fingernail or a plastic tool, pull out the SD/SIM card drawer.
1 Fingernail or plastic tool access to SD/SIM card drawer
23
Getting Started
Remove the SD/SIM card drawer from the device.
2.
3. Insert the SIM card into the access drawer.
4. Insert the microSD/SIM card access drawer into the device.
5. Press the SD/SIM card drawer into the device to ensure it is in securely.
Device Charging
Before using the device for the first time, charge the device until the green Charging/Notification light
emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power
supply.
The device’s Charging/Notification LED indicates the status of the device charging. See Table 1 on
page 10 for device charging status. When charging the device using a Zebra cradle or power supply, the
standard battery charges from fully depleted to 90% in less than two hours. The extended battery charges
from fully depleted to 90% in less than three hours.
NOTE: In many cases the 90% charge provides plenty of charge for daily use.
To achieve the best fast charging results use only Zebra charging accessories. Charge the device at room
temperature.
24
Charging Indicators
Table 5 Charging/Notification LED Charging Indicators
Off Device is not charging. Device is not inserted correctly in the
Slow blinking amber (1 blink every 4
seconds)
Slow blinking red (1 blink every
4 seconds)
Solid green Charging complete.
Solid red Charging complete but the battery is at end of useful life.
Fast blinking amber
(2 blinks/second)
Fast blinking red (2 blinks/second) Charging error but the battery is at end of useful life., for
Getting Started
State Indication
cradle or connected to a power source. Charger/cradle is not
powered.
Device is charging.
Device is charging but the battery is at end of useful life.
Charging error, for example:
• Temperature is too low or too high.
• Charging has gone on too long without completion (typically
8 hours).
example:
Charging Temperature
Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or cradle always performs
battery charging in a safe and intelligent manner. At higher temperatures (for example: approximately
+37°C (+98°F)) the device or cradle may for small periods of time alternately enable and disable battery
charging to keep the battery at acceptable temperatures. The device and cradle indicates when charging is
disabled due to abnormal temperatures via its LED.
• Temperature is too low or too high.
• Charging has gone on too long without completion (typically
8 hours).
25
Using the Device
Home Screen
Turn on the device to display the Home screen. Depending on how your system administrator configured
your device, your Home screen may appear differently than the graphics in this section.
After a suspend or screen time-out, the Home screen displays with the lock slider. Touch the screen and
slide up to unlock.
The Home screen provides four additional screens to place widgets and shortcuts. Swipe the screen left or
right to view the additional screens.
NOTE: By default, AOSP devices do not have the same icons on the Home screen as GMS devices. Icons
are shown below for example only.
Home screen icons can be configured by the user and may look different than shown.
Figure 3 Home Screen
26
1 Status Bar Displays the time, status icons (right side), and notification icons (left side).
For more information see Notification Icons on page 28 and Managing
Notifications on page 30.
2 Widgets Launches stand-alone apps that run on the Home screen.
3 Shortcut Icons Opens apps installed on the device.
4 Folder Contains apps.
5 Back Displays the previous screen.
6 Home Displays the Home screen.
7 Recent Displays recently used applications.
Setting Home Screen Rotation
By default, the Home screen rotation is disabled.
1. Touch and hold anywhere on the Home screen until the options appear.
2. Touch Home settings.
3. Touch the Allow Home screen rotation switch.
Using the Device
4. Touch the Home button.
5. Rotate the device.
Status Bar
The Status bar displays the time, notification icons (left side), and status icons (right side).
If there are more notifications than can fit in the Status bar, a dot displays indicating that more notifications
exist. Swipe down from the Status bar to open the Notification panel and view all notifications and status.
Figure 4 Notification and Status Icons
1 Notification Icons. See Notification Icons on page 28.
2 Status Icons. See Status Icons on page 29.
1
2
27
Notification Icons
Notification icons indicate app events and messages.
Table 6 Notification Icons
Icon Description
Main battery is low.
More notifications are available for viewing.
Data is syncing.
Indicates an upcoming event. AOSP devices only.
Indicates an upcoming event. GMS devices only.
Open Wi-Fi network is available.
Audio is playing.
Using the Device
Problem with sign-in or sync has occurred.
Device is uploading data.
Animated: the device is downloading data. Static: the download is complete.
Device is connected to or disconnected from a virtual private network (VPN).
Preparing internal storage by checking it for errors.
USB debugging is enabled on the device.
Call is in progress.
The mailbox contains one or more voice message.
Call is on hold.
Call was missed.
Wired headset with a boom module is connected to the device.
Wired headset without a boom module is connected to the device.
PTT Express Voice client status. See the PTT Express PTT Notification Icons for a
complete list.
Indicates the RxLogger app is running.
Indicates the Bluetooth scanner is connected to the device.
Indicates the ring scanner is connected to the device in HID mode.
28
Status Icons
Status icons display system information for the device.
Table 7 Status Icons
Icon Description
Using the Device
Alarm is active.
Main battery is fully charged.
Main battery is partially drained.
Main battery charge is low.
Main battery charge is very low.
Main battery is charging.
All sounds, except media and alarms, are muted. Vibrate mode is active.
Indicates that all sounds except media and alarms are muted.
Do Not Disturb mode active.
Airplane Mode is active. All radios are turned off.
Bluetooth is on.
The device is connected to a Bluetooth device.
Connected to a Wi-Fi network. Indicates the Wi-Fi version number.
Not connected to a Wi-Fi network or no Wi-Fi signal.
Connected to an Ethernet network.
Speakerphone enabled.
Portable Wi-Fi hotspot is active (WWAN only).
1
Connected to a 4G LTE/LTE-CA network (WWAN only)
.
Connected to a DC-HSPA, HSDPA, HSPA+, HSUPA, LTE/LTE-CA or WCMDMA
1
network (WWAN only)
.
Connected to a 1x-RTT (Sprint), EGDGE, EVDO, EVDV or WCDMA network
1
(WWAN only)
Connected to a GPRS network (WWAN only)
.
1
Connected to a DC - HSPA, HSDPA, HSPA+ or HSUPA network (WWAN only)1.
29
Table 7 Status Icons (Continued)
Icon Description
Connected to an EDGE network (WWAN only)
Connected to a GPRS network (WWAN only)
Connected to a 1x-RTT (Verizon) network (WWAN only)
Roaming from a network (WWAN only).
No SIM card installed (WWAN only).
Managing Notifications
Notification icons report the arrival of new messages, calendar events, alarms, and ongoing events. When
a notification occurs, an icon appears in the Status bar with a brief description. See Notification Icons on
page 28 for a list of possible notification icons and their description.
• To view a list of all notifications, open the Notification panel by dragging the Status bar down from the
top of the screen.
Using the Device
1
.
1
.
1
.
Quick Settings Bar
• To respond to a notification, open the Notification panel and then touch a notification. The Notification
panel closes and the corresponding app opens.
• To manage recent or frequently used notifications, open the Notification panel and then touch Manage
notifications. Touch the toggle switch next to an app to turn off all notifications, or touch an app for
more notification options.
• To clear all notifications, open the Notification panel and then touch CLEAR ALL. All event-based
notifications are removed. Ongoing notifications remain in the list.
• To close the Notification panel, swipe the Notification panel up.
30
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