YEALINK T46G Users Manual
About This Guide
i
About This Guide
Thank you for choosing this Gigabit Color IP Phone which is especially designed for
power users in the office environment. This unit provides business telephony features
such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and
Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packing List and Regulatory Notices sections in
this guide before you set up and use the SIP-T46G IP phone.
If this is your first time using the SIP-T46G IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide.
In This Guide
This guide is based on firmware version 70. The topics provided in this guide include:
z
Chapter 1 Overview
z
Chapter 2 Getting Started
z
Chapter 3 Customizing Your Phone
z
Chapter 4 Basic Call Features
z
Chapter 5 Advanced Phone Features
Any Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
User Guide SIP-T46G IP Phone
ii
Declaration of Conformity
This phone is in conformity with the essential requirements and other relevant provisions of
the CE, FCC.
CE Mark Warning
This device is marked with the CE mark in comp
liance with EC Directives 2006/95/EC and 2004/108/EC.
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference. and
2. This device must accept any interference received, including interference that may cause undesired
operation.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Table of Contents
iii
Table of Contents
About This Guide ........................................................................... i
In This Guide............................................................................................................................... i
Table of Contents ........................................................................ iii
Overview ....................................................................................... 1
Hardware Component Instructions ..................................................................................... 1
Icon Instructions ...................................................................................................................... 3
LED Instructions ........................................................................................................................ 5
User Interfaces ......................................................................................................................... 6
Phone User Interface .......................................................................................................... 6
Web User Interface ............................................................................................................. 6
Documentations ..................................................................................................................... 9
Getting Started ........................................................................... 11
Packing List ............................................................................................................................ 11
Phone Installation ................................................................................................................. 13
Phone Initialization ................................................................................................................ 15
Phone Status .......................................................................................................................... 16
Basic Network Settings ......................................................................................................... 17
Registrati on ............................................................................................................................ 18
Idle Screen ............................................................................................................................. 18
Customizing Your Phone............................................................ 21
General Settings ................................................................................................................... 21
Wallpaper ........................................................................................................................... 21
Screensaver ........................................................................................................................ 22
Theme ................................................................................................................................. 23
Backlight ............................................................................................................................. 24
Contrast .............................................................................................................................. 25
Language ........................................................................................................................... 26
Time and Date ................................................................................................................... 27
Administrator Password .................................................................................................... 29
Key as Send ........................................................................................................................ 30
User Guide SIP-T46G IP Phone
iv
Keypad Lock ...................................................................................................................... 30
Audio Settings ....................................................................................................................... 34
Volume ................................................................................................................................ 34
Ring Tones ........................................................................................................................... 34
Contact Management ........................................................................................................ 35
Local Directory .................................................................................................................. 36
Blacklist ................................................................................................................................ 41
Remote Phonebook ......................................................................................................... 42
BroadSoft Phonebook ...................................................................................................... 43
Call History Management ................................................................................................... 45
BroadSoft Call Log ................................................................................................................ 46
System Customizations ......................................................................................................... 49
Headset Use ....................................................................................................................... 49
DSS Keys .............................................................................................................................. 49
Account Management .................................................................................................... 60
Dial Plan .............................................................................................................................. 61
Emergency Number ......................................................................................................... 65
Live Dialpad ....................................................................................................................... 65
Hotline ................................................................................................................................. 66
Basic Call Features ..................................................................... 68
Placing Calls .......................................................................................................................... 68
Answering Calls ..................................................................................................................... 70
Ending Calls ........................................................................................................................... 71
Redialing Numbers ............................................................................................................... 72
Auto Answer .......................................................................................................................... 72
Auto Redial ............................................................................................................................ 73
Call Completion.................................................................................................................... 74
Call Return ............................................................................................................................. 76
Call Mute ............................................................................................................................... 76
Call Hold/Resume ................................................................................................................. 77
Do Not Disturb (DND) ........................................................................................................... 78
Call Forward .......................................................................................................................... 79
Call Transfer ........................................................................................................................... 81
Call Waiting ........................................................................................................................... 82
Conference ........................................................................................................................... 83
Local Conference ............................................................................................................. 83
Network Conference ........................................................................................................ 84
Call Park ................................................................................................................................. 85
Call Pickup ............................................................................................................................. 86
Anonymous Call .................................................................................................................... 90
Anonymous Call Rejection .................................................................................................. 91
Advanced Phone Features ....................................................... 92
Table of Contents
v
Busy Lamp Field (BLF) ........................................................................................................... 92
BLF List ..................................................................................................................................... 95
Shared Line ............................................................................................................................ 96
Call Recording ...................................................................................................................... 97
Hot Desking ............................................................................................................................ 99
Intercom ............................................................................................................................... 101
Outgoing Intercom Calls ................................................................................................ 101
Incoming Intercom Calls ................................................................................................ 102
Automatic Call Distribution (ACD) ................................................................................... 103
Messages ............................................................................................................................. 105
Short Message Service (SMS) ......................................................................................... 105
Voice Mail ........................................................................................................................ 107
Message Waiting Indicator (MWI) ................................................................................ 109
Troubleshooting ........................................................................ 112
Regulatory Notices ................................................................... 118
Service Agreements ........................................................................................................... 118
Limitations of Liability .......................................................................................................... 118
Safety Instructio ns ............................................................................................................... 118
Appendix A - Time Zones ........................................................ 120
Index .......................................................................................... 122
Overview
1
Overview
This chapter provides the overview of the SIP-T46G IP phone. The topics include:
z Hardware Component Instructions
z Icon Instructions
z LED Instructions
z User Interfaces
z Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
Hardware Component Instructions
The main hardware components of the SIP-T46G IP phone are the LCD screen and the
keypad.
User Guide SIP-T46G IP Phone
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Hardware component instructions of the SIP-T46G IP phone are:
Item Description
①
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving files! Please wait…")
• Time and date
②
Power Indicator LED Indicates phone power status.
③
Line Keys
Use these keys to activate up to six accounts and assign
various features. The key LED will light up when the
assigned feature is enabled.
④
MUTE Key Toggles and indicates the Mute feature on or off.
HEADSET Key Toggles and indicates the headset mode.
⑤
MESSAGE Key Indicates and accesses voice messages.
⑤
TRANSFER Key Transfers a call to another party.
HOLD Key Places a call on hold or resumes a held call.
REDIAL Key Redials a previously dialed number.
⑥
Speakerphone Key
Toggles and indicates the hands-free speakerphone
⑦
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑧
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑨
Scroll through the displayed information.
Confirms actions or answers an incoming call.
⑩
Soft Keys
Labels automatically to identity their context-sensitive
features.
Overview
3
Icon Instructions
Icons appear on the phone LCD screen are described in the following table:
Icons Description
Network is unavailable
Registered successfully
Registered fail
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Ringer volume is 0
User
4
Guide SIP-T4
6
G IP Phone
Icons
1
2
3
Keypad Lo
c
Missed Call
Received
C
Dialed Call
s
Missed Call
Recordin
g
b
A call can
n
Recordin
g
s
Recording
c
Recording
c
Open VPN
Conferenc
e
The defaul
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The current
The non-cu
Descri
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ox is full
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annot be s
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e of th
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rrent pa
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o
tion
ed
fully
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f the line ke
y
s.
Overview
5
LED Instructions
Power Indicator LED
LED Status Description
Solid red The phone is initializing.
Fast flashing red The phone is ringing.
Slow flashing red The phone receives a text message or voice mail.
Off
The phone is powered on.
The phone is powered off.
The phone is idle.
Line key LED
LED Status Description
Solid green
The line is seized.
The line is in conversation.
Fast flashing green The line receives an incoming call, the phone is ringing.
Slow flashing green The call is placed on hold.
Off The line is inactive.
Line key LED (configured as BLF key)
LED Status Description
Solid red The monitored user is busy.
Fast flashing red The monitored user receives an incoming call.
Off
The monitored user is idle.
The monitored user does not exist.
Line key LED (configured as shared line key)
LED Status Description
Solid red
The shared line is seized.
Some party receives the ringback.
The shared line is in conversation.
Fast flashing green The shared line receives an incoming call.
Slow flashing red
The shared line conversation is placed on public hold.
The shared line conversation is placed on private hold.
Slow flashing orange
For multi-party call, all the parties place the shared line
conversation on hold.
Off All the parties are idle.
User Guide SIP-T46G IP Phone
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User Interfaces
There are two ways to customize specific configurations on your SIP-T46G IP phone:
z Using the user interface on the IP phone.
z Using the user interface in an internet browser window from your PC.
The hardware components keypad and LCD screen constitute the phone user
interface, which allows the user to execute all call operation tasks and basic
configuration changes directly on the phone. In addition, you can use the web user
interface to access all configuration settings. In many instances, it is possible to use both
the phone user interface and the web user interface to operate the phone and
change settings. However, in some instances, it is only possible to use the phone or the
web user interface.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The "Advanced Settings" options are administrator level features only, the
default password is admin (case-sensitive). For more information on customizing your
phone using the available options from the phone user interface, refer to Customizing
Your Phone on page 21.
Web User Interface
In addition to the phone user interface, you can also customize your phone via web
user interface. In order to access the web user interface, you need to know the IP
address of your new phone. To obtain the IP address, press the OK key on the phone.
Enter the IP address (e.g. http://192.168.0.10 or 192.168.0.10) in the address bar of web
browser on your PC. The default user name is admin (case-sensitive) and the password
is admin (case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
Options Phone User Interface
Web User Interface
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√ √
Overview
7
Options Phone User Interface
Web User Interface
Basic Call Features
--Auto Answer
--Auto Redial
--Call Completion
--Call Forward
--Call Waiting
--Call Park
--Call Pickup
--Call Return
--Call Waiting
--Conference
--Anonymous Call
--Anonymous Call Rejection
--DND
√
√
√
√
√
√
√
√
√
√
√
√
√
Basic Phone Settings
--Language
--Time & Date
--Administrator Password
--Ring Tones
--Contrast
--Backlight
--Wallpaper
--Screensaver
--Theme
--Call Waiting
--Keypad Lock
--Phone Volume
--Call History Management
--BroadSoft Call Log
--Contact Management
--Local Directory
--Blacklist
--Remote Phonebook
--BroadSoft Phonebook
--Dial Plan
--DSS Keys
--Key as Send
--Hotline
--Live Dialpad
--Emergency
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
User Guide SIP-T46G IP Phone
8
Options Phone User Interface
Web User Interface
Advanced Phone Features
--BLF
--BLF List
--Shared Line
--Intercom
--Call Recording
--Hot Desking
--ACD
--Messages
√
√
√
√
√
√
√
SIP Account
--User Options
--Register Status
--Activation
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Server Option
--Registrar Port
--Outbound Status
--Outbound Proxy
--Backup Outbound Proxy
--NAT Traversal
--STUN Status
--STUN Server
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Note
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
Overview
9
Documentations
The following table shows documentations available for the SIP-T46G IP phone.
Name Contents Where found Format/ Language
Quick Installation
Guide
Basic set up of the
phone
In the
package
PDF/English
Quick Reference
Guide
Basic call features
and phone
customizations
In the
package
PDF/English
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
CD attached
in the package
PDF/English
Getting Started
11
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T46G IP phone. The topics include:
z Packing List
z Phone Installation
z Phone Initialization
z Phone Status
z Basic Network Settings
z Registration
z Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
Packing List
The following components are included in your SIP-T46G IP phone package:
z SIP-T46G IP phone
z Phone Stand
User Guide SIP-T46G IP Phone
12
z Power Adapter
z Handset & Handset Cord
z Ethernet Cable
z Quick Installation Guide & Quick Reference Guide
z CD-ROM
Getting Started
13
Check the list before installation. If you find anything missing, contact your system
administrator.
Phone Installation
If your phone is already installed, proceed to Phone Initialization on page 15.
This section introduces how to install the phone with the components in the packing list:
z Attach the Stand
z Connect the Handset and optional Headset
z Connect the Network and Power
1) Attach the Stand:
a. Deskmount Method:
b. Wallmount Method:
User Guide SIP-T46G IP Phone
14
2) Connect the Handset and optional Headset:
Note
3) Connect the Network and Power:
You have two options for power and network connections. Your system administrator
will advise you which one to use.
z AC power
z Power over Ethernet (PoE)
AC Power
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
A headset is not provided in the packing list. Contact your system administrator for more
information.
Getting Started
15
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the SIP-T46G IP phone can be powered from a PoE (IEEE
802.3af) compliant switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
Phone Initialization
After your phone has been powered up, the system boots up and performs the
following steps:
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the
Ethernet cable and switch/hub is PoE compliant.
The phone can also share the network with other network device such as a PC (personal
computer). It is an optional connection.
Important! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
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16
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "Initializing…Please wait" during the initialization.
DHCP (Dynamic Host Configuration Protocol)
By default the phone attempts to contact a DHCP server in your network in order to
obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS
server.
Note
Phone Status
You can view the system status of your phone via phone user interface or web user
interface.
Available information of phone status includes:
z Network status including WAN port and LAN port information.
z Phone status including device model, firmware version and MAC address.
z Account status indicating the register status of sip accounts.
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific
information.
To view the phone status via web user interface:
1. Open the web browser of your computer.
2. Enter the IP address in the browser’s address bar, and then click Enter.
3. Enter the User Name (admin) and Password (admin) in the pop-up dialogue box.
4. Click OK to login.
If your network does not use DHCP, proceed to Basic Network Settings on page17.
Getting Started
17
Basic Network Settings
If your phone cannot contact a DHCP server for any reason, you need to configure a
static IP address manually.
To configure a static IP address via phone user interface:
1. Press Menu->Setting->Advanced Settings (password: admin) ->Network->WAN
Port->Static IP Client.
2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS
in the corresponding fields.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE
mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP
negotiation to obtain the IP address. Contact your system administrator for the PPPoE
username and password.
To configure PPPoE via phone user interface:
1. Press Menu->Setting->Advanced Settings (password: admin) ->Network->WAN
Port->PPPoE IP Client.
2. Enter the username and password in the corresponding fields.
User Guide SIP-T46G IP Phone
18
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
Registration
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready to use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 60.
Idle Screen
If the phone has successfully started up, the idle LCD screen is shown as below:
Idle Screen description:
No. Description
1 This area shows the phone’s time & date.
2
This area shows the phone feature status. For more information
you can refer to Icon Instructions on page 3.
3
This area shows the six line key labels. You can also custom the line
key as other function. For more information you can refer to DSS
Keys on page 49.
4 This area shows three page icons.
Using the wrong network parameters may result in inaccessibility of your phone and may
also have an impact on your network performance. For more information about these
parameters, contact your system administrator.
Getting Started
19
5
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”.
6
This area shows the current account. User can use or to
choose the available account.
7
This area shows the backgrounds picture. You can also change it.
For more information you can refer to Wallpaper on page 21.
Customizing Your Phone
21
Customizing Your Phone
You can customize your SIP-T46G IP phone by configuring the setting for time and date,
display contrast, and ring tones, for example. You can add contacts to the phone’s
local directory manually or from call history. You can also handle incoming calls from
different contacts in different ways.
This chapter provides basic operating instructions for customizing your phone. The
topics include:
z General Settings
z Audio Settings
z Contact Management
z Call History Management
z BroadSoft Call Log
z System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
General Settings
Wallpaper
You can customize the wallpaper of the SIP-T46G IP phone. You can change the
wallpaper image via phone user interface or web user interface. You can also upload
custom wallpaper images via web user interface. The file format of wallpaper image
must be .jpg, .png or .bmp. Contact your system administrator for the detailed
requirement of the file format.
To change the wallpaper via phone user interface:
1. Press Menu->Display->Wallpaper.
User Guide SIP-T46G IP Phone
22
2. Press or , or the Switch soft key to select the desired wallpaper image.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also change wallpaper via web user interface at the path Phone->Preference.
Screensaver
You can use screensaver that your phone will automatically change the pictures on the
screen during periods of user inactivity. You can configure the time out for screensaver
and preview screensaver pictures.
To configure the screensaver via phone user interface:
1. Press Menu->Display->Screensaver.
2. Press or , or the Switch soft key to select the desired time in the Time-out
field.
After the time you specified in the Time-out field, your phone will display the
screensaver.
3. Press to scroll to the Preview Screensaver Pictures field, press the Enter
soft key to preview the screensaver pictures and then press the Exit soft key to back
to the previous interface.
Customizing Your Phone
23
You can also configure screensaver via web user interface at the path
Phone->Preference.
Theme
The theme can make your phone display personalized desktop and distinctive visual
enjoyment. You can change the theme for the phone via phone user interface and
web user interface.
To change the theme via phone user interface:
1. Press Menu->Display->Theme.
2. Press or to select the desired theme.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
The following table lists the four themes supported by the T46G IP phone.
Theme 1
Theme 2
User Guide SIP-T46G IP Phone
24
Theme 3
Theme 4
You can also change the theme via web user interface at the path Phone->Preference.
Backlight
You can configure the backlight status on the LCD screen as the following types:
z Always on: Backlight is on permanently.
z 1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive
for approximately 1min, 2min, 5min, 10min or 30min.
To configure the backlight via phone user interface:
1. Press Menu->Display->Backlight.
2. Press or , or the Switch soft key to select the desired level from the Active
Level field.
3. Press or , or the Switch soft key to select the desired level from the Inactive
Level field.
4. Press or , or the Switch soft key to select the desired time from the
Backlight Time field.
Customizing Your Phone
25
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also configure the backlight via web user interface at the path
Phone->Preference.
Note
Contrast
You can configure the contrast of the expansion model-CM69 to a comfortable level.
Premise is the expansion model has been connected to the phone.
Backlight Level means the backlight intensity.
User Guide SIP-T46G IP Phone
26
To configure the contrast via phone user interface:
1. Press Menu->Setting->Advanced Settings (password: admin) ->Phone
Setting->Contrast.
2. Press or , or the Switch soft key to increase or decrease the intensity of
contrast. The default contrast level is 6.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Language
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your internet browser for the web user interface, if
the language of your internet browser is not supported by the phone, the web user
interface will use English by default. You can change the language for the phone user
interface and the web user interface respectively from each other.
Note
To change the language for the phone user interface:
1. Press Menu->Setting->Basic Settings->Language.
2. Press or to select the desired language.
3. Press the Save soft key to accept the change.
Not all languages are available for selection. The available languages depend on the
language packs currently loaded to the IP phone. Please contact your system
administrator for more information about the available languages of your new phone.
Customizing Your Phone
27
Text appears on the LCD screen will change to the selected language.
To change the language for the web user interface:
1. Click on Phone->Preference.
2. Select the desired language from the pull-down list of Web Language.
3. Click Confirm to accept the change.
Text displays on the web user interface will change to the selected language.
Time and Date
The time and date display on the LCD screen when the phone is idle. If the phone
cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,
contact your system administrator for more information. You can configure the phone
to obtain the time and date from the SNTP server automatically, or configure the time
and date manually.
To configure the SNTP settings via phone user interface:
1. Press Menu->Setting->Basic Settings->Time & Date->SNTP Settings.
2. Press or , or the Switch soft key to select the time zone that applies to your
area from the Time Zone field. The default time zone is "+8 China(Beijing)".
3. Enter the domain names or IP addresses in the NTP Server1 and NTP Server2 fields,
respectively.
4. Press or , or the Switch soft key to select Automatic from the Daylight
Saving field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
Please refer to Appendix A - Time Zones
for the list of available time zones on the IP
phone.
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