Yealink SIP VP-T49G User Manual

Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in

conformity with the essential requirements and other relevant provisions of the CE, FCC.

You can find the CE and FCC information from the label on the back of the IP phone.

this publication may be reproduced or transmitted in any form or by any means, electronic or

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This device is marked with the CE mark in compliance with R&TTE Directive 1999/5/EC.

Any changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

To avoid the potential effects on the environment and human health as a result of the

presence of hazardous substances in electrical and electronic equipment, end users of

electrical and electronic equipment should understand the meaning of the crossed-out

wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to

collect such WEEE separately.

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired

operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4. Consult the dealer or an experienced radio/TV technician for help.

We are striving to improve our documentation quality and we appreciate your feedback. Email your

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Yealink SIP VP-T49G IP phone firmware contains third-party software under the GNU General Public License

(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms

and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can

be downloaded online:

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Note

Network Directory and Network Call Log features are hidden for IP phones in neutral

system administrator for more information.

About This Guide

Thank you for choosing the SIP VP-T49G IP phone, an ultra-elegant gigabit IP phone

which is exquisitely designed to provide business telephony features, such as Call Hold,

Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an

IP network. It also features an enhanced user experience and newly developed

industrial design, with a large touch screen for easy and efficient use.

This guide provides everything you need to quickly use your new phone. First, verify

with your system administrator that the IP network is ready for phone configuration. Also

be sure to read the Packaging Contents and Regulatory Notices sections in this guide

before you set up and use the SIP VP-T49G IP phone.

firmware, which are designed for the BroadWorks environment. Please contact your

Topics provided in this guide include:

 Chapter 1 Overview

 Chapter 2 Getting Started

 Chapter 3 Customizing Your Phone

 Chapter 4 Basic Phone Features

 Chapter 5 Advanced Phone Features

This section describes the changes to this guide for each release and guide version.

The following section is new:

 Power Saving on page 66

Major updates have occurred to the following sections:

 Icon Instructions on page 15

 Web User Interface on page 22

User Guide for SIP VP-T49G IP Phone

 Using the Phone Keypad and Dial Pad on page 44

 Screen Saver on page 64

 Volume on page 78

 Ring Tones on page 80

 Display Issues on page 285

The following section is new:

 Shared Call Appearance (SCA) on page 257

Major updates have occurred to the following sections:

 Icon Instructions on page 15

 Documentations on page 24

 Packaging Contents on page 27

 Phone Installation on page 29

 Entering Data and Editing Fields on page 41

 Local Directory on page 82

 Blacklist on page 102

 Remote Phone Book on page 104

 Bluetooth Headset on page 117

 Bluetooth-Enabled Mobile Phone on page 123

 Call Forward on page 192

 Call Transfer on page 202

 Voice Mail/Video Voice Mail on page 278

 Call Issues on page 287

About This Guide ...................................................................... v

In This Guide ......................................................................................................................... v

Summary of Changes .......................................................................................................... v

Changes for Release 80, Guide Version 80.100 ............................................................ v

Changes for Release 80, Guide Version 80.75 ............................................................. vi

Table of Contents ..................................................................... vii

Overview ................................................................................ 13

Hardware Component Instructions .................................................................................. 13

Icon Instructions .................................................................................................................. 15

LED Instructions ................................................................................................................... 21

User Interfaces ................................................................................................................... 22

Phone User Interface ...................................................................................................... 22

Web User Interface ......................................................................................................... 22

Documentations ................................................................................................................. 24

Getting Started ....................................................................... 27

Packaging Contents ........................................................................................................... 27

Optional Accessories ..................................................................................................... 29

Phone Installation ............................................................................................................... 29

Network Connection .......................................................................................................... 32

Connecting to the Wired Network ................................................................................ 33

Connecting to the Wireless Network ............................................................................ 33

Phone Initialization ............................................................................................................. 33

Registration ......................................................................................................................... 34

Touch Screen Display ......................................................................................................... 34

Idle Screen Display ......................................................................................................... 34

Configuration Screen Display ....................................................................................... 36

Video Call Screen Display ............................................................................................. 37

Video Call Full-Screen Display (Both Far- and Near-Site Videos Exist) .................... 38

Navigating Menus and Fields .......................................................................................... 39

Gestures .............................................................................................................................. 39

Control Center/Notification Center .................................................................................. 40

Entering Data and Editing Fields ..................................................................................... 41

Using the Onscreen Keyboard ...................................................................................... 41

vii

User Guide for SIP VP-T49G IP Phone

Using the Phone Keypad and Dial Pad ........................................................................ 44

Phone Status ....................................................................................................................... 46

Basic Network Settings ...................................................................................................... 47

Wireless Network Settings ................................................................................................ 50

Connecting to the Wireless Network ............................................................................ 50

Disconnecting the Wireless Network Connection ....................................................... 56

Viewing the Wireless Network Information .................................................................. 57

Managing the Saved Wireless Network ...................................................................... 58

Disabling Wi-Fi Feature .................................................................................................. 59

Customizing Your Phone ......................................................... 61

General Settings ................................................................................................................ 61

Wallpaper ........................................................................................................................ 61

Screen Saver ................................................................................................................... 64

Power Saving ................................................................................................................... 66

Backlight .......................................................................................................................... 68

Language ......................................................................................................................... 69

Time & Date ..................................................................................................................... 71

Administrator Password ................................................................................................. 73

Key as Send ..................................................................................................................... 74

Phone Lock ....................................................................................................................... 75

Audio Settings .................................................................................................................... 78

Volume ............................................................................................................................. 78

Ring Tones ........................................................................................................................ 80

Contact Management ....................................................................................................... 82

Local Directory ................................................................................................................ 82

Blacklist .......................................................................................................................... 102

Remote Phone Book ..................................................................................................... 104

Mobile Contacts ............................................................................................................ 106

Call History Management .............................................................................................. 109

Viewing History Records .............................................................................................. 109

Deleting History Records .............................................................................................. 111

Disabling History Records ............................................................................................ 114

System Customizations .................................................................................................... 115

Headset Use .................................................................................................................. 115

Bluetooth Headset ........................................................................................................ 117

Bluetooth-Enabled Mobile Phone ............................................................................... 123

DSS Keys ........................................................................................................................ 130

Account Management ................................................................................................. 141

Dial Plan ......................................................................................................................... 146

Emergency Number ...................................................................................................... 151

Live Dialpad .................................................................................................................. 152

Hotline ............................................................................................................................ 153

viii

Table of Contents

Basic Phone Features ............................................................155

Placing Calls ..................................................................................................................... 156

Answering Calls ............................................................................................................... 158

Ending Calls ...................................................................................................................... 161

Changing Video Call Settings ........................................................................................ 161

Stopping Transmitting Video during a Call ................................................................ 161

Changing the Clarity of Near-Site Video ................................................................... 162

Changing the Video Settings ...................................................................................... 168

Changing the Video Layout during Calls ................................................................... 169

Previewing the Near-Site Video .................................................................................. 174

External Monitor ............................................................................................................... 175

Redialing Numbers .......................................................................................................... 178

Recent Call In Dialing ...................................................................................................... 178

Auto Answer ..................................................................................................................... 179

Auto Redial ........................................................................................................................ 180

Call Completion ............................................................................................................... 182

Recall ................................................................................................................................. 184

Call Mute ........................................................................................................................... 184

Call Hold/Resume ............................................................................................................. 185

Do Not Disturb (DND) ...................................................................................................... 187

Call Forward ..................................................................................................................... 192

Static Forwarding.......................................................................................................... 192

Dynamic Forwarding .................................................................................................... 201

Call Transfer ...................................................................................................................... 202

Blind Transfer ................................................................................................................. 202

Semi-Attended Transfer ............................................................................................... 203

Attended Transfer ......................................................................................................... 204

Call Waiting ...................................................................................................................... 205

Conference ....................................................................................................................... 206

Local Conference .......................................................................................................... 206

Network Conference .................................................................................................... 209

Call Park ............................................................................................................................ 210

Call Pickup ........................................................................................................................ 211

Anonymous Call ............................................................................................................... 215

Anonymous Call Rejection .............................................................................................. 216

Capturing Screenshots during a Video Call ................................................................. 218

Viewing the Pictures Stored in Your USB Flash Drive ................................................... 221

Advanced Phone Features ....................................................223

Busy Lamp Field (BLF) ..................................................................................................... 223

Configuring the BLF Feature on the Phone ................................................................ 223

Using BLF Feature on the Phone ................................................................................. 228

User Guide for SIP VP-T49G IP Phone

BLF List ............................................................................................................................... 230

Call and Conference Recording Using a USB Flash Drive .......................................... 232

Call Recording ............................................................................................................... 233

Conference Recording ................................................................................................. 235

Recorded Calls Playback ............................................................................................. 235

Storage Space .............................................................................................................. 238

Call Recording Using a Record Key ............................................................................... 239

Hot Desking ...................................................................................................................... 241

Intercom ............................................................................................................................ 243

Outgoing Intercom Calls .............................................................................................. 244

Incoming Intercom Calls .............................................................................................. 244

Using Intercom .............................................................................................................. 246

Multicast Paging ............................................................................................................... 247

Sending RTP Stream ..................................................................................................... 247

Receiving RTP Stream ................................................................................................... 251

Using Multicast Paging ................................................................................................. 252

Music on Hold ................................................................................................................... 254

Automatic Call Distribution (ACD).................................................................................. 255

Shared Call Appearance (SCA) .................................................................................... 257

Configuring SCA Feature on the IP Phone ................................................................. 258

Using SCA Feature on the IP Phone ............................................................................ 265

Messages .......................................................................................................................... 274

Short Message Service (SMS) .................................................................................... 274

Voice Mail/Video Voice Mail ........................................................................................ 278

Message Waiting Indicator (MWI) ............................................................................. 281

Troubleshooting .....................................................................285

General Issues .................................................................................................................. 285

Display Issues ................................................................................................................... 285

Password Issues ................................................................................................................ 286

Call Issues ......................................................................................................................... 287

Headset & Handset Issues .............................................................................................. 287

Audio Issues ...................................................................................................................... 288

Video Issues ...................................................................................................................... 291

Recording Issues ............................................................................................................... 292

Log Issues .......................................................................................................................... 292

Reboot & Upgrade & Reset Issues .................................................................................. 294

Regulatory Notices ................................................................299

Service Agreements ........................................................................................................ 299

Limitations of Liability ...................................................................................................... 299

Safety Instructions ............................................................................................................ 299

Table of Contents

Appendix A - Time Zones ......................................................301

Index ......................................................................................303

User Guide for SIP VP-T49G IP Phone

xii

Overview

This chapter provides the overview of the SIP VP-T49G IP phone. Topics include:

 Hardware Component Instructions

 Icon Instructions

 LED Instructions

 User Interfaces

 Documentations

If you require additional information or assistance with your new phone, contact your

system administrator.

The main hardware components of the SIP VP-T49G IP phone are the touch screen and

the keypad.

User Guide for SIP VP-T49G IP Phone

Item

Description

①

Power Indicator

LED

Indicates phone power and some feature statuses.

• Receives an incoming call—Fast flashing

• Receives a voice mail or text message—Slow flashing

②

Touch Screen

The screen is touch-sensitive. Tap to select and highlight

screen items.

Shows information about calls, messages, soft keys,

time, date and other relevant data:

• Call information—caller ID, call duration

• Icons (for example, )

• Missed call list or second incoming caller information

• Prompt text (for example, ―Save succeeded!‖)

• Time and date

③

MESSAGE Key

• Indicates and accesses voice mails. The key LED

illuminates solid green when one or more voice mails

are waiting at the message center.

• Captures screenshots during a video call.

④

HEADSET Key

Allows you to place and receive calls through an

optionally connected headset. The key LED illuminates

solid green when headset mode is activated.

⑤

MUTE Key

Mutes audio transmission locally during calls and

conferences. The key LED illuminates solid red when the

call is muted.

⑥

VIDEO Key

• Allows you to preview near-site video when the phone

is idle.

• Controls the transmission of video images during calls

Hardware component instructions of the SIP VP-T49G IP phone are:

Overview

Item

Description

and conferences.

⑦

TRANSFER Key

Transfers a call to another party.

⑧

Volume Key

Adjusts the volume of the handset, headset,

speakerphone or ringer.

⑨

Speakerphone Key

Toggles the hands-free speakerphone mode. The key

LED illuminates solid green when the speakerphone

mode is activated.

⑩

REDIAL Key

Redials a previously dialed number.

⑪

HOLD Key

Places a call on hold or resumes a held call.

⑫

Keypad

Provides the digits, letters and special characters in

context-sensitive applications.

⑬

Speaker

Provides hands-free (speakerphone) audio output.

⑭

Hookswitch

• Picking up the handset from the handset cradle, the

hookswitch bounces and the phone connects to the line.

• Laying the handset down on the handset cradle, the

phone disconnects from the line.

⑮

Shutter Switch

Covers and uncovers the camera.

⑯

Camera Indicator

LED

Indicates camera and some feature statuses.

• Receives a video call—Flashing green

• Receives an audio-only call—Solid green

⑰

Camera Lens

Provides near-site video. The better distance between

camera and images you want to capture should be in

the range of 0.35 meters (1 foot) to 2 meters (6 feet).

⑱

HDMI port

Allows you to connect an external monitor (optional) to

your phone and the video image captured from camera

(both near site and far site) will also be shown on the

external monitor during a video call.

⑲

USB2.0 port

Allows you to connect a USB flash drive (optional) to

your phone so you can display pictures on your phone,

capture screenshot, and record and play back calls.

Icons

Description

Wired network is unavailable

The private line registers successfully

Icons appearing on the touch screen are described in the following table:

User Guide for SIP VP-T49G IP Phone

Icons

Description

(Flashing)

Registering The shared line registers successfully

Hands-free speakerphone mode

Handset mode

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb

Camera is not detected

Call Hold (video)

Call Hold (audio-only)

Call Forward

Call Mute

Ringer volume is 0

Phone Lock

Received Calls

Placed Calls

Missed Calls

Overview

Icons

Description

Forwarded Calls

Recording box is full

A call cannot be recorded

Recording starts successfully

Recording cannot be started

Recording cannot be stopped

Bluetooth mode is on

Bluetooth headset is both paired and connected

Bluetooth-Enabled mobile phone is both paired

and connected

The default caller photo and contact icon

The default mobile caller photo and mobile

contacts icon

Wi-Fi mode is on

Wi-Fi is connected successfully and the signal

strength is strong

Wi-Fi is connected successfully and the signal

strength is high

Wi-Fi is connected successfully and the signal

strength is middle

Wi-Fi is connected successfully and the signal

strength is weak

Wi-Fi fails to connect

The USB flash drive is detected

DSS Key

External monitor is connected

User Guide for SIP VP-T49G IP Phone

Icons

Description

ACD (Log into the ACD system)

ACD (The ACD status is available)

ACD (The ACD status is unavailable)

ACD (Log out of the ACD system)

Voice Mail

Direct Pickup

Group Pickup

Call Park (Park successfully; Call park idle state)

Call Park (Park failed)

Call Park (Call park ringing state)

Intercom

DTMF

Prefix

Local Group

XML Group

XML Browser

LDAP

Conference

Forward

Transfer

Hold

DND

The icons of DSS key appearing on the touch screen are described in the following

table:

Overview

Icons

Description

ReCall

SMS

Record/URL Record

Record/URL Record (Recording starts successfully)

Multicast Paging

Group Listening

Paging List

Hot Desking

Zero Touch

URL Phone Lock

Phone User Interface

Web User Interface

Status

√

--IP Address

--MAC

--Firmware

--Network

--Phone

--Accounts

Two ways to customize configurations of your SIP VP-T49G IP phone:

 The user interface on the IP phone.

 The user interface in a web browser on your PC.

The hardware components keypad and touch screen constitute the phone user

interface, which allows the user to execute all call operation tasks and basic

configuration changes directly on the phone. In addition, you can use the web user

interface to access all configuration settings. In many cases, it is possible to use either

the phone user interface and/or the web user interface interchangeably. However, in

some cases, it is only possible to use one or the other interface to operate the phone

and change settings.

You can customize your phone by tapping to access the phone user interface. The

Advanced option is only accessible to the administrator, and the default administrator

password is ―admin‖ (case-sensitive). For more information on customizing your phone

with the available options from the phone user interface, refer to Customizing Your

Phone on page 61.

In addition to the phone user interface, you can also customize your phone via web user

interface. In order to access the web user interface, you need to know the IP address of

your new phone. To obtain the IP address, tap ->Status on the phone when the

phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;

http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the

address bar of a web browser on your PC. The default administrator user name and

password are both ―admin‖ (case-sensitive).

The main options you can use to customize the IP phone via phone user interface and/or

via web user interface are listed in the following table:

Overview

Options

Phone User Interface

Web User Interface

Basic Phone Settings

√

--Wallpaper

√

--Screen Saver

√

--Power Saving

--Backlight

√

--Language

√

--Time & Date

√

--Administrator Password

√

--Key as Send

√

--Phone Lock

√

--Ring Tones

√

--Contact Management

--Local Directory

√

--Blacklist

√

--Remote Phone Book

--Mobile Contacts

√

--Call History Management

√

--Bluetooth Headset

√

--Bluetooth-Enabled Mobile Phone

√

--DSS Keys

√

--Account Registration

√

--Dial Plan

--Emergency Number

--Live Dialpad

--Hotline

√

Basic Call Features

√

--Recent Call In Dialing

--Auto Answer

√

--Auto Redial

√

--Call Completion

√

--ReCall

√

--Do Not Disturb (DND)

√

--Call Forward

√

--Call Transfer

√

--Call Waiting

√

--Conference

√

--Call Park

√

--Call Pickup

√

--Anonymous Call

√

--Anonymous Call Rejection

√

Advanced Phone Features

User Guide for SIP VP-T49G IP Phone

Options

Phone User Interface

Web User Interface

--Busy Lamp Field (BLF)

√

--BLF List

--Call Recording

√

--Hot Desking

√

--Intercom

√

--Multicast Paging

--Music on Hold

--Automatic Call Distribution (ACD)

--Shared Call Appearance (SCA)

--Messages

√

SIP Account

√

--User Options

--Activation

√

--Label

√

--Display Name

√

--Register Name

√

--User Name

√

--Password

√

--Server Options

--SIP Server1/2

√

--Register Port

--Outbound Status

√

--Outbound Proxy1/2

√

--Proxy Fallback Interval

√

--NAT Status

√

Name

Contents

Where found

Language

Quick Start Guide

Basic call features

and phone

customizations

In the package

English

On the website

English/Chinese

The table above lists most of the feature options. Please refer to the relevant sections for more information.

Note

The following table shows documentations available for the SIP VP-T49G IP phone.

Name

Contents

Where found

Language

User Guide

Phone/Web user

interface settings

Basic call features

and advanced

phone features

On the website

English/Chinese

Note

You can also download the latest documentations online:

95.

http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=

Overview

User Guide for SIP VP-T49G IP Phone

Getting Started

This chapter provides the following basic installation instructions and information for

obtaining the best performance with the SIP VP-T49G IP phone. Topics include:

 Packaging Contents

 Phone Installation

 Network Connection

 Phone Initialization

 Registration

 Touch Screen Display

 Navigating Menus and Fields

 Gestures

 Control Center/Notification Center

 Entering Data and Editing Fields

 Phone Status

 Basic Network Settings

 Wireless Network Settings

If you require additional information or assistance with your new phone, contact your

system administrator.

The following components are included in your SIP VP-T49G IP phone package:

 SIP VP-T49G IP Phone

User Guide for SIP VP-T49G IP Phone

 Phone Stand

 Handset & Handset Cord

 Camera

 Ethernet Cable

 Quick Start Guide

Getting Started

USB3.0 Cable

HDMI Cable

3M Dual Lock ×2

Quick Installation

Guide

We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.

 Power Adapter

Check the list before installation. If you find anything missing, contact your system

administrator.

The following items are optional accessories for your SIP VP-T49G IP phone. You need to

purchase them separately if required.

 Headset

 Yealink Extended Display Accessories: ED10

Note

If your phone is already installed, proceed to Phone Initialization on page 33.

User Guide for SIP VP-T49G IP Phone

This section introduces how to install the phone:

1) Attach the stand

2) Insert the camera

3) Connect the handset and optional headset

4) Connect the AC power

5) Connect the optional USB flash drive

6) Connect the optional external monitor

1) Attach the stand

2) Insert the camera

3) Connect the handset and optional headset

+ 275 hidden pages

Yealink SIP VP-T49G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Table of Contents

Overview

 Hardware Component Instructions

Phone User Interface

Web User Interface

Getting Started

 Packaging Contents