Yealink SIP VP59 User Manual

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Table of Contents

Before You Begin

This guide provides information you need to quickly use your new phone.

Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As you read this guide, keep in mind that some features are only configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may be operated differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.

Note

This guide mainly takes the SIP-T58A phones as an example.

Getting Started with Your Phone

Before you use your phone, take some time to get familiar with its features and user interface.

The terms "the phone" and "your phone" refer to any of the IP phones. Unless specifically noted in this guide, all phone models are operated in similar ways.

Topics

Hardware Overview Screen and Icons Navigating Menus and Fields Entering Information

Hardware Overview

Understanding the phone hardware helps you easily use the phone's features.

Topics

VP59 Hardware T58A Hardware Power LED Indicator Camera LED Indicator

VP59 Hardware

Yealink VP59 & SIP-T58A Phones User Guide

No. Item Description

Power LED

indicator

2 Touch Screen

3 MESSAGE Key

4 HEADSET Key

5 MUTE Key Toggles and indicates mute feature. The key LED glows red when the call is muted.

6 VIDEO Key

7 TRANSFER Key Transfers a call to another party.

8 Volume Key Adjusts the volume of the handset, headset and speaker.

Speakerphone

Key

10 REDIAL Key Redials a previously dialed number.

11 HOLD Key Places a call on hold or resumes a held call.

Indicates call status, message status and phone’s system status.

Allows you to select items and navigate menus on the touch-sensitive screen. Tap to select and highlight screen items. Shows information about calls, messages, time, date and other relevant data.

• Accesses voice mails.

• Captures screenshots during a video call.

Toggles and indicates the headset mode. The key LED glows green when headset mode is activated.

• Allows you to preview local-site video when the phone is idle.

• Controls the transmission of video images during calls and conferences.

Toggles and indicates the hands-free (speakerphone) mode. The key LED glows green when the hands-free (speakerphone) mode is activated.

12 Keypad Provides the digits and special characters in context-sensitive applications.

13 Speaker Provides hands-free (speakerphone) audio output.

• Picking up the handset from the handset cradle, the hookswitch bounces and the phone con-

14 Hookswitch

nects to the line.

• Laying the handset on the handset cradle, the phone disconnects from the line.

No. Item Description

15 Privacy Shutter

Camera LED

indicator

17 Camera Lens

18 HDMI Port

19 USB2.0 Port

Covers and uncovers the camera. When the camera is switched off, the video image turns to be black.

Indicates video call status and camera status.

2 Mega-pixel camera. Provides near-site video. The best distance between camera and the images you want to capture should be within 0.35 meters (1 foot) to 2 meters (6 feet).

Allows you to connect an external monitor (optional) to your phone and the video image captured from camera (both near site and far site) will also be shown on the external monitor during a video call.

Allows you to connect an optional USB device (for example, USB flash drive, DD10K) to your phone.

T58A Hardware

Getting Started with Your Phone

Yealink VP59 & SIP-T58A Phones User Guide

No. Item Description

Power LED

indicator

2 Touch Screen

3 HEADSET Key

4 MUTE Key Toggles and indicates mute feature. The key LED glows red when the call is muted.

5 REDIAL Key Redials a previously dialed number.

Speakerphone

Key

7 TRANSFER Key Transfers a call to another party.

8 HOLD Key Places a call on hold or resumes a held call.

9 MESSAGE Key

10 Volume Key Adjusts the volume of the handset, headset and speaker.

11 Keypad Provides the digits and special characters in context-sensitive applications.

12 Speaker Provides hands-free (speakerphone) audio output.

Indicates call status, message status and phone’s system status.

Allows you to select items and navigate menus on the touch-sensitive screen. Tap to select and highlight screen items. Shows information about calls, messages, time, date and other relevant data.

Toggles and indicates the headset mode. The key LED glows green when headset mode is activated.

Toggles and indicates the hands-free (speakerphone) mode. The key LED glows green when the hands-free (speakerphone) mode is activated.

• Accesses voice mails.

• Captures screenshots during a video call.

13 Reversible Tab

Secures the handset in the handset cradle when the phone is mounted vertically. For more

Getting Started with Your Phone

No. Item Description

information on how to adjust the reversible tab, refer to

Guide for Yealink IP Phones

• Picking up the handset from the handset cradle, the hookswitch bounces and the phone con-

14 Hookswitch

15 Camera Lens

Camera LED

Indicator

17 Privacy Shutter Covers and uncovers the camera. When the camera is switched off, the video image is black.

18 USB2.0 Port Allows you to connect an optional USB flash drive/EXP50/USB headset/DD10K to your phone.

nects to the line.

• Laying the handset down on the handset cradle, the phone disconnects from the line.

2 Mega-pixel camera. Provides near-site video. The better distance between camera and images you want to capture should be in the range of 0.35 meters (1 foot) to 2 meters (6 feet).

Indicates video call status and camera status.

Yealink Wall Mount Quick Installation

Power LED Indicator

The power LED indicator indicates the call and message status.

LED Status Description

Solid red The phone is initializing.

Fast-flashing red (0.3s) The phone is ringing.

Slow-flashing red (1s) The phone receives a voice mail.

Solid red for 0.5s and off for 3s alternately The phone enters the power-saving mode.

Note

The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator.

Camera LED Indicator

The camera LED indicator indicates the phone and camera status.

LED Status Description

The phone is powered on and the camera is properly connected to the phone.

Solid green

Flashing green The phone receives a video call.

Solid red

Slow-flashing red

Off

The camera is idle. The phone receives an audio-only call.

There is an active video call. The video call is muted. The video call is held.

The shutter switch is open, but the near-site video is stopped transmitting during a video call.

The video call is placed on hold.

The phone is powered off. The camera is not properly connected to the phone. The shutter switch is closed.

Yealink VP59 & SIP-T58A Phones User Guide

Screen and Icons

The user screens and icon indicators can help you navigate and understand the important information of the phone's status.

Topics

Control Center and Notification Center Idle Screen Video Call Screen Icons in the Status Bar Line Key Icons

Control Center and Notification Center

Control center or notification center allows you to access some features or view important notifications quickly.

Procedure

1. Swipe down from the top of the screen.

No. Name Description

1 Time and date Display the phone’s time and date.

Video

DND Tap to turn on/off DND quickly.

FWD Tap to enter Call Forward setting screen.

2 Control Center

Auto Answer Tap to enter Auto Answer setting screen.

Silent Tap to turn on/off Silent quickly.

Wi-Fi l Tap to turn on/off Wi-Fi quickly.

l Tap to access the Camera when the phone is idle.

l Tap to stop transmitting video during a video call.

No. Name Description

l Long tap to enter the Wi-Fi setting screen.

Getting Started with Your Phone

Bluetooth

l Tap to turn on/off Bluetooth quickly.

l Long tap to enter the Bluetooth setting screen.

Screenshot Tap to capture a screenshot.

USB

Tap to access the File Manager to manage the files in the USB flash drive.

Settings Tap to enter the Settings screen.

Backlight Drag the slider to adjust the screen brightness quickly.

l Tap Notification/Missed Calls/Voice Mail/Forwarded to view the corresponding noti-

fication list.

3 Notification Center

l Tap the desired notification message to view the details.

l Swipe left or right to delete a specific notification.

l Tap to delete all notifications.

: tap to go back to the previous screen.

4 Android Keys

: tap to return to the idle screen.

: tap to view and manage the list of recently used applications.

You can swipe up from the bottom of the screen to hide this screen.

Idle Screen

The phone has three idle screens by default. You can swipe left or right to switch among different idle screens.

You can add a new idle screen by moving an application or widget to the right side of the third idle screen. This idle screen will be deleted automatically if there is no application or widget on it.

Topics

The Home Screen The Second Idle Screen The Third Idle Screen

Related Topic

Managing Applications and Widgets

The Home Screen

On the home screen, you can view the phone's current state, add line keys, and access the dialing, Directory, and History screens.

Yealink VP59 & SIP-T58A Phones User Guide

No. Name Description

1 Status Bar Displays the phone’s default account, icons and time.

2 Time The phone’s time is displayed on the right of the status bar.

3 Icons Icons are displayed in the middle of the status bar.

4 Default account

5 Phone Dialer Tap to enter the dialing screen.

6 Directory Tap to enter the Directory screen and view contacts.

7 History Tap to enter the History screen and view call history.

8 Wallpaper Shows the specified wallpaper, which can be customized.

9 Android Keys

10 Screen Indicator Indicates which idle screen is displayed.

11 DSS Key

Digital Clock Wid-

get

The label of the default account is displayed on the left of the status bar. If there is no account registered on the IP phones, this field will display No Service.

: tap to go back to the previous screen.

: tap to return to the idle screen.

: tap to view and manage the list of recently used applications.

Tap to add a line key, and then the line key list will be displayed on the right of the home screen.

Displays the phone’s time and date.

The Second Idle Screen

The second idle screen displays phone’s system applications by default.

Getting Started with Your Phone

No. Application Description

1 Settings To access phone settings and features.

2 File Manager To manage files in the internal SD card as well as USB flash drive.

3 Message To access the video/voice mails or leave video/voice mails for someone.

4 Email To send and receive emails.

5 Calendar You can use this application as a reminder or to manage and arrange your events.

6 Camera To take pictures or record videos.

7 Gallery To view photos and videos.

8 Recorder To record audio.

9 Calculator To quickly calculate numbers

10 Browser To present and explore content on the World Wide Web.

The Third Idle Screen

The third idle screen displays the calendar and email widgets by default.

Yealink VP59 & SIP-T58A Phones User Guide

No. Widget Description

1 Calendar Displays the data and upcoming events.

2 Email Displays email list of the specified folder.

Video Call Screen

On the video call screen, you can view the video of far site and near site.

No. Name Description

1 Time The phone’s time is displayed on the right of the status bar.

The line key list displays 6 line keys by default. You can drag up and down to scroll through the

2 Line Key List

3 Tap to unfold line key list and display all line keys.

4 Tap it or swipe right to hide the line key list.

5 Full Screen

6 Soft Keys

Far-Site

Information

Active Call

Window

Call Duration

Timer

Talking

Mode

line keys. Various features can be assigned to line keys. Each line key can display the label and indicate the status of the assigned feature. Note: The line key list appears only if you have added at least one line key.

Tap to show the near-site (no video if USB camera is not connected) and far-site videos on the phone in full screen.

• Labelled automatically to identify their context-sensitive features.

• Swipe left to see other soft keys.

Shows the information (name or number) of the far site.

Shows the video of far site and near site. By default, a small window (near site) is located on the top-right of the phone screen, and a larger window (far site) is centered in the middle of the phone screen. Note: If you do not connect the USB camera to your phone or turn off the near-site video during the call, the phone will stop transmitting the near-site video.

Shows the duration time of current call.

Shows that you are talking using the handset, speakerphone or headset. You can alternate among the three modes during calls.

No. Name Description

11 Phone Dialer Tap to enter the dialing screen.

12 Directory Tap to enter the Directory screen and view contacts.

13 History Tap to enter the History screen and view call history.

• A number under the icon indicates the number of call(s) on the phone. For example, 1 indic-

ates that there is a call on the phone.

• Tap to exit or return to the talking screen.

: tap to go back to the idle screen.

Getting Started with Your Phone

15 Android Keys

: tap to return to the idle screen.

: tap to view and manage the list of recently used applications.

Icons in the Status Bar

The icons in the status bar help you easily get the current phone status, such as call and message status.

Icons Description Icons Description

Wired network is unavailable Bluetooth mode is on

Speakerphone (hands-free) mode

Handset mode

Headset mode Wi-Fi mode is on

Voice Mail

Auto Answer The USB flash drive is detected

Bluetooth headset is both paired and connected

Bluetooth-enabled mobile phone paired and connected

Wi-Fi signal strength from weak to strong after connecting successfully

Do Not Disturb (DND) Screenshot captured

Keep Mute Downloading file

Silent Mode Uploading file

Phone Lock Upcoming alarm

Camera is not detected Unread email

Missed Calls Phone Warning

Yealink VP59 & SIP-T58A Phones User Guide

Icons Description Icons Description

Call Forward

Line Key Icons

By viewing the line key icons, you can easily get the function of the line key.

Icon indicators (associated with line key features)

Icons Description Icons Description

Hold DND

Voice Mail SMS

Direct Pickup Group Pickup

Conference Forward

Transfer Recall

Record Recording in process

Multicast Paging Paging List

Phone Lock Directory

Speed Dial DECT Intercom

Icon indicators (associated with line)

Icons Description Icons Description

The private line registers successfully.

Registering. Register failed.

DND is enabled on this line. Call forward is enabled on this line.

Navigating Menus and Fields

You can use different gestures on the touch screen to perform various operations.

Hot Desking

The shared/bridged line registers successfully.

Procedure

1. To operate your phone using gestures, follow these tips:

Getting Started with Your Phone

Gesture Action

Tap Touch an item on the screen with your finger, and then lift your finger.

Long Tap

Swipe

Drag Touch and hold, then move. To stop scrolling, stop the dragging motion.

Pinch Open

Pinch Close

Touch an item for about 2 seconds without lifting your finger from the screen till an action occurs.

Touch and move. When you want to scroll quickly, swipe your finger across the screen, either up, down, left or right.

Touch the screen with two or more fingers, and then move the fingers away from each other (stretch).

Touch the screen with two or more fingers, and then move the fingers towards each other (pinch).

Entering Information

The phone provides onscreen keyboard, phone keypad and dial pad to enter data. Phone keypad and dial pad provide a standard key layout, which enables you to use existing or familiar key positions.

Topics

Using the Onscreen Keyboard Using the Phone Keypad and Dial Pad

Using the Onscreen Keyboard

The phone supports two kinds of input methods: English (UK) and Google Pinyin for the onscreen keyboard. You can enter information into text fields using the touch screen.

When you use the onscreen keyboard, the following things you need to know:

If you want to Action

Position the cursor. Tap to the position.

1. Long tap the entered character(s).

Select all characters.

Cut/Copy characters. 1. Long tap the entered character(s).

2. Do one of the following:

• Tap SELECT ALL on the top of the phone screen.

• Drag / to select all characters.

Yealink VP59 & SIP-T58A Phones User Guide

If you want to Action

Delete more characters at a time.

2. Drag / to select the characters you want to cut/copy.

3. Tap CUT/COPYon the top of the phone screen.

4. Long tap the desired field.

5. Tap PASTE.

• Long tap the entered character(s). Drag / to select the characters you want to delete. Tap .

• Long tap .

Replace characters.

Related Topic

Changing the Input Method

Topics

English (UK) Input Method Google Pinyin Input Method

1. Drag your finger to highlight the characters you want to replace.

2. Tap the desired character.

English (UK) Input Method

You can use the English (UK) input method to enter information.

No. Item Description

• Tap to enter letters.

1 26 English Letters

2 Delete Key

Key Label automatically to identify the con-

text-sensitive features.

4 Tap to switch to the uppercase input mode.

Done

Key

Send

Key

Go Key Tap to browse the web page.

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

Tap to go to the next field.

Tap to confirm the settings.

Tap to dial out the number.

No. Item Description

5 Tap to switch to the numeric&symbolic input mode.

6 Five Special Characters Tap to enter the special character.

• Tap to enter spaces.

• Long tap to change the input method.

7 Space Key

Tap to switch to the numeric&symbolic input mode.

Tip: You can also tap at the bottom right corner of the phone screen to change the input method.

Tap to access input options to configure Input languages or Android Keyboard Settings (AOSP). You can use AOSP to configure Android keyboard including Input languages, Auto-capitalization, Sound on keypress and so on.

Getting Started with Your Phone

No. Item Description

• Tap to enter numbers.

1 Numbers

2 Delete Key

Label automatically to

identify the context-sensitive features.

4 Tap to switch to the symbolic input mode.

5 Tap to switch to the lowercase input mode.

6 Space Key

7 Special Characters

Next Key Tap to go to the next field.

Done Key Tap to confirm the settings.

Send Key Tap to dial out the number.

Go Key Tap to browse the web page.

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

• Tap to enter spaces.

• Long tap to change the input method.

Tip: You can also tap at the bottom right corner of the phone screen to change the input method.

• Tap to enter special characters.

• Long tap a key, then slide to choose one of the options to enter an alternate character.

Yealink VP59 & SIP-T58A Phones User Guide

Tap to switch to the symbolic input mode.

No. Item Description

• Tap to enter special characters.

1 Special Characters

2 Delete Key

Next Key Tap to go to the next field.

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

Label automatically to

identify the context-sensitive features.

4 Tap to switch to the numeric&symbolic input mode.

5 Tap to switch to the lowercase input mode.

6 Space Key

Done Key Tap to confirm the settings.

Send Key Tap to dial out the number.

Go Key Tap to browse the web page.

• Tap to enter spaces.

• Long tap to change the input method.

Tip: You can also tap at the bottom right corner of the phone screen to change the input method.

Google Pinyin Input Method

You can use Google Pinyin input method (谷歌拼音输入法 ) to enter Chinese characters.

When you change the input method to Google Pinyin, the onscreen keyboard displays the English input mode as shown below by default:

Tap to switch to the Chinese input mode as shown below:

Tap to switch to the numeric&symbolic input mode as shown below:

Getting Started with Your Phone

Tap to switch to the symbolic input mode as shown below:

Using the Phone Keypad and Dial Pad

You can use the keypad on your phone or dial pad to enter data. The dial pad only provides digit keys, # key and * key.

You can tap to switch to the onscreen keyboard.

Related Topic

Using the Onscreen Keyboard

Yealink VP59 & SIP-T58A Phones User Guide

Call Features

You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features.

Topics

Changing the Default Account Placing Calls Answering Calls Switching Among the Handset, Speakerphone and Headset Modes Audio-only/Video Call Selection Switching Between Calls Screen and Idle Screen Options during a Video Call Capturing a Screenshot Disabling Call Waiting Silencing or Rejecting Incoming Calls Ending Calls Redialing a Call Automatically Muting/Unmuting Audio Keep Mute Holding and Resuming Calls Redirecting Incoming Calls Transferring Calls Conference Calls Call Recording Multicast Paging

Changing the Default Account

If there are multiple registered accounts on the phone, you can place a call with the default account by default.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Default Account.

3. Select the desired account from the Default Account field.

Tap .

Tip

You can also tap the label of the default account at the top left, and then tap the desired account to be the new default account.

Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.

Topics

Placing a Call from the Dialer Placing Multiple Calls Placing a Call with a Speed Dial Key

Yealink VP59 & SIP-T58A Phones User Guide

Placing a Call Back to the Last Incoming Number Redialing a Number Dialing a Hotline Number Placing an International Call Placing a Call from the Call History Placing a Call from the Directory Placing Calls to Google Contacts Placing an Anonymous Call Placing a Call from the Google Contacts

Placing a Call from the Dialer

The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts in your directory.

You can also select the desired contact from the search list, the placed call list or Directory.

Note

Your system administrator can configure the source list for searching and disable to display the placed call records.

Procedure

1. Do one of the following:

l Start typing a phone number.

l Tapthe desired line key.

l Pick up the handset, press the Speakerphone key or the HEADSET key ( ) .

2. Enter a number.

3. Select Send.

Note

Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the phone number after a period of time without selecting Send.

Related Topic

Switching Among the Handset, Speakerphone and Headset Modes

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call.

Procedure

1. Do one of the following:

l Tap a line key. The active call is placed on hold.

l Press the HOLD key or tap Hold to place the original call on hold.

Tap New Call.

2. Enter the desired number or select a contact.

3. Select Send.

Placing a Call with a Speed Dial Key

You can quickly dial a number by using a Speed Dial key.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Speed Dial from the Type field.

5. Select the desired line from the Account ID field.

6. (Optional.) Enter the string that will appear on the phone screen in the Label field.

7. Enter the contact number that you want to dial out directly in the Value field.

8. Enter the key sequence that you want to send via DTMF in the Extension field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

When the phone is idle, you can tap the Speed Dial key to call a contact quickly.

Placing a Call Back to the Last Incoming Number

You can redial the last incoming number quickly by using a Recall key.

Call Features

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select Recall from the Key Type field.

6. (Optional.) Enter the string that will appear on the phone screen in the Label field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

When the phone is idle, tap the Recall key to quickly redial the last incoming number.

Redialing a Number

The phone keeps a record of all the placed calls. You can recall the contact you recently called.

Procedure

1. Press the REDIAL key .

The phone screen displays the placed calls list.

2. Tap the desired record.

Tip

Press the REDIAL key twice to recall the contact you called.

Dialing a Hotline Number

When the phone is off-hook, it will dial out the hotline number automatically after the designated delay time.

Procedure

Yealink VP59 & SIP-T58A Phones User Guide

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Hot Line.

3. Enter the desired number in the Number field.

4. Enter the desired delay time (0-10 seconds) in the HotLine Delay (Hotline Delay) field.

Tap .

Placing an International Call

You can place calls to international phone numbers on your phone.

Procedure

1. Long press digit key 0 on the phone keypad until the plus sign (+) appears.

2. Enter the phone number with the country code.

3. Tap Send.

Placing a Call from the Call History

You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, missed, or forwarded.

Procedure

Tap or navigate to Menu->History.

The phone screen displays all call records.

2. Select the desired call list.

3. Tap the desired entry.

Placing a Call from the Directory

You can place a call to a contact directly from your directory.

Procedure

Tap .

2. Select the desired directory.

3. If the contact was added to a specified contact group, you can select the desired contact group.

4. Tap the desired contact.

If the selected contact has multiple numbers, tap the desired number to dial out.

Related Topic

Searching for Contacts

Placing an Anonymous Call

You can hide your name and number when you place a call. As a result, the callee receives an anonymous call without caller identity.

Before You Begin

Contact with your system administrator to find out if this feature is available on your phone, and to get the anonymous call on code or off code if required.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Anonymous.

3. Select the desired line.

4. Turn on Local Anonymous.

5. (Optional.) Select On Code or Off Code in the Send Anonymous Code field.

6. (Optional.) Enter the anonymous call on code and off code respectively.

Tap .

8. Select the anonymous line to place a call.

The callee is prompted with an incoming call from anonymity.

Call Features

If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls from an anonymous number.

Related Topic

Rejecting Anonymous Calls

Placing a Call from the Google Contacts

You can place calls to the contact from the Google Contacts list.

It is only applicable to SIP-T58A phones.

Yealink VP59 & SIP-T58A Phones User Guide

Before You Begin

Make sure the Google Contacts feature is enabled.

Procedure

Navigate to ->Google Contacts.

2. Tap the desired contact.

If the selected contact has multiple numbers, tap the desired number.

Related Topics

Enabling the Google Contacts Feature Searching for Google Contacts

Answering Calls

When you receive a call, you can choose to answer it manually or automatically.

Topics

Answering a Call Answering a Call When in a Call Answering a Call Automatically

Answering a Call

When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can choose to answer the incoming call.

Procedure

1. Do one of the following:

l Pick up the handset.

l Press the Speakerphone key .

l Press the HEADSET key ( ) .

l Tap Answer or the line key.

The call is answered in the speakerphone (hands-free) mode by default.

Related Topic

Switching Among the Handset, Speakerphone and Headset Modes

Answering a Call When in a Call

You can answer a call when there is already an active call on your phone.

When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming call information is displayed.

Procedure

1. Select Answer.

The active call is placed on hold, and the incoming call becomes active.

Note

Call Features

You can disable the call waiting feature to reject the incoming call automatically during a call.

Related Topic

Disabling Call Waiting

Answering a Call Automatically

Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your phone is idle.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Auto Answer.

3. Select the desired line.

4. Select On in the desired line.

Tap .

If the auto answer feature is enabled for the default account, the auto answer icon appears on the phone screen.

Tip

You can also swipe down from the top of the screen to enter the control center, tap Auto Answer to enter Auto Answer setting screen, and then enable auto answer feature for the desired line.

Disabling Call Waiting

If call waiting feature is disabled, when there is already a call, the new incoming call will be rejected automatically.

Before You Begin

Check with your system administrator if the call waiting on code or off code is required. If required, get it from your system administrator.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Call Waiting.

3. Select Off in the Call Waiting field.

Yealink VP59 & SIP-T58A Phones User Guide

4. Select Off in the Play Tone field.

5. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off Code field.

Tap .

Switching Among the Handset, Speakerphone and Headset Modes

You can select the desired mode before placing a call, or can alternate among Speakerphone, headset, and handset modes during a call.

When using the speakerphone or the headset, the LED indicator glows green.

Procedure

1. During the call, pick up the handset, press the Speakerphone key , or press the HEADSET key ( ) .

For example, if you're using the handset, press the HEADSET key ( ) to switch to the headset, or press the Speakerphone key to switch to the speakerphone.

Note

Your system administrator can disable you to use the handset, speakerphone (Hands-free) or headset mode.

Related Topic

Headset

Audio-only/Video Call Selection

You can choose to establish an audio-only call or video call while dialing or ringing, or toggle between an audio-only call and video call. This feature should be pre-configured by your system administrator.

Topics

Placing an Audio-only/Video Call Answering a Video Call Switching between Video Call and Audio-only Call

Placing an Audio-only/Video Call

You can choose to initiate an audio-only call or a video call.

Procedure

1. When the phone is idle, do one of the following:

l Enter the desired number.

l Tap the line key, and enter the desired number.

2. Tap Video Call/Audio Call to place a video call or audio-only call.

Answering a Video Call

When an incoming video call arrives, you can choose to answer the call with audio-only or video.

Call Features

Procedure

When an incoming call arrives, the phone screen is shown as below:

1. Tap Audio or Video to establish an audio-only call or video call.

Switching between Video Call and Audio-only Call

Your system administrator can make you have the option to switch between a video call and an audio-only call during the active call.

Note

You cannot switch between a video call and audio-only call during a three-way conference, or while the call is placed on hold.

Topics

Switching to the Audio-only Call Initiating a Video Call Accepting or Ignoring a Video Call Request

Yealink VP59 & SIP-T58A Phones User Guide

Switching to the Audio-only Call

During the video call, you can switch to the audio-only call quickly.

Procedure

During an active video call, tap if required.

2. Tap Audio Only.

The audio-only call is automatically established.

Initiating a Video Call

During the audio-only call, you can initiate a video call.

Procedure

1. During an audio-only call, swipe the soft key area left and then tap Add Video.

By default, the video call is automatically established with the other party that is video-enabled.

If the other party can only establish an audio-only call, the phone prompts "The other end is not available".

If the other party accepts the video call request, the video call is established; if the other party ignores the request, the screen prompts "The other end is not available"; if there is no response within 20 seconds, the call is still audioonly.

Related Topic

Switching to the Audio-only Call

Accepting or Ignoring a Video Call Request

While the other party initiates a video call during the audio-only call, you can choose to accept or ignore the request.

Procedure

1. Tap Accept to set up a video call, or tap Ignore to return to audio-only.

Switching Between Calls Screen and Idle Screen

During the call, you can access other applications to confirm some issues. After the operation, you can return to the call conveniently.

Topics

Going Back to the Idle Screen during a Call Returning to the Talking Screen

Going Back to the Idle Screen during a Call

During the call, you can go back to the idle screen to access other applications.

Procedure

Tap , or to go back to the idle screen.

Returning to the Talking Screen

After going back to the idle screen, you can return to the talking screen as long as the call is not ended.

Procedure

Do one of the following when you are in the idle screen:

Call Features

Tap .

l Tap Back To Talking on the top of the phone screen.

l Tap the floating video window.

Options during a Video Call

During a video call, you can easily do some operations to make the call more personalized.

Topics

Stopping Transmitting Video during a Call Changing the Video Layout during a Call Previewing the Near-Site Video

Stopping Transmitting Video during a Call

When you do not want the phone to transmit your video during a video call, you can stop it.

Procedure

1. Do one of the following:

l Unplug the camera.

l Swipe down from the top of the screen in the video call screen and then tap Video.

Your phone will not transmit video to your contact and the far site cannot see you. The icon will be displayed

on the near-site video.

Note

Stopping transmitting video does not create an audio-only call. Even if you stop transmitting video, you can see the other party, and the call is still a video call. To place an audio-only call, contact your system administrator.

Changing the Video Layout during a Call

During video calls, near-site and far-site video images are displayed on the phone screen. You can change the video layout.

The phone supports three video layouts:

l One large, other small: One video image is displayed in a large size, the other video images along the right side of

the screen are displayed in small sizes.

l Full screen: One video image is displayed in full size, the other video images are hidden.

l Same size: All video images are displayed in the same size. It is only applicable to SIP-T58A phones.

Topics

Swapping Video Changing the Video Layout to the Same Size Mode Changing the Video Layout to the Full Screen Mode Hiding the Local Video Window

Swapping Video

During a video call, you can switch the locations of near-site video and far-site video.

Procedure

1. Tap the near-site (small window) video during a video call.

Yealink VP59 & SIP-T58A Phones User Guide

The near-site video will be displayed in the center of the phone screen, and the far-site video will be displayed on the top-right of the phone screen.

The following figure shows what the phone screen looks like after you tap the near-site video:

Changing the Video Layout to the Same Size Mode

You can change the video layout from "one large, other small" to the same size on SIP-T58A phones.

Procedure

1. Pinch close the large window.

The following figure shows what the phone screen looks like in the same size mode:

Changing the Video Layout to the Full Screen Mode

You can change the video layout from “one large, other small” to the full screen mode.

Procedure

Call Features

1. Do one of the following:

l Tap the large window.

l Pinch open the large window.

The small window is hidden, and the following figure shows what the phone screen looks like in full screen mode:

Hiding the Local Video Window

You can hide the local video window during a two-way video conversation.

Procedure

1. Tap .

Previewing the Near-Site Video

If you have connected the camera to the phone, you can preview the video of yourself that will be displayed during video calls. During the preview, you can configure camera settings.

Yealink VP59 & SIP-T58A Phones User Guide

Procedure

l Swipe down from the top of the screen and then tap Video.

l Swipe left or right to go to the second idle screen and tap to launch Camera.

l On VP59, press .

Related Topic

Camera Settings

Capturing a Screenshot

You can capture a screenshot when the phone is idle or during a call.

The screenshots are saved in "*.png" format in the internal SD card with the name consisting of a prefix “Screenshot” and date & time stamp. You can view the screenshots by File Manager or Gallery.

Tip

You can view the screenshots on either the phone itself or on a computer using an application capable of viewing "*.png" files.

Topics

Capturing a Screenshot When the Phone is Idle Capturing a Screenshot during a Call Viewing the Latest Screenshot

Capturing a Screenshot When the Phone is Idle

You can capture the screenshot when the phone is idle for saving the favorite picture or picture needed.

Procedure

1. Swipe down from the top of the screen.

2. Tap Screenshot.

If the screenshot is successfully saved, a notification “Screenshot captured.” displays in the notification center.

If there is no enough space in internal SD card, you cannot save the screenshot, and the notification center will display a notification “Couldn’t capture screenshot.”.

Capturing a Screenshot during a Call

You can capture the screenshot during a call for saving the favorite picture or picture needed.

Procedure

1. Do one of the following:

l Pressthe MESSAGE Key ( ) .

l Swipe down from the top of the screen.

Tap Screenshot.

If the screenshot is successfully saved, a notification “Screenshot captured.” displays in the notification center.

If there is no enough space in internal SD card, you cannot save the screenshot, and the notification center will display a notification “Couldn’t capture screenshot.”.

Viewing the Latest Screenshot

If multiple screenshots are successfully saved, you can view the latest screenshot via the notification center.

Procedure

1. Swipe down from the top of the screen.

2. Tap the notification “Screenshot captured.”

Call Features

Silencing or Rejecting Incoming Calls

When you receive an incoming call, you can choose to silence or reject the call instead of answering.

Topics

Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Rejecting Calls with Do Not Disturb (DND)

Silencing a Call

You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification continues to be displayed on your phone.

Procedure

1. Select Silence.

Rejecting a Call Manually

You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the Received Calls list in your History list.

Procedure

1. Tap Reject.

Rejecting Anonymous Calls

You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will not ring and you will not be notified of an attempted call.

Before You Begin

Yealink VP59 & SIP-T58A Phones User Guide

Check with your system administrator if the anonymous call rejection on code or off code is required. If required, get it from your system administrator.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Anonymous.

3. Select the desired line.

4. Turn on Anonymous Rejection.

5. (Optional.) Tap the On Code or Off Code radio box in the Send Anonymous Rejection Code field.

6. Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field beneath the Send Anonymous Rejection Code field.

Tap .

Related Topic

Placing an Anonymous Call

Rejecting Calls with Do Not Disturb (DND)

You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.

If you want to receive incoming calls from the specific numbers when DND is enabled, you can ask your system administrator to set DND Authorized Numbers.

Topics

Rejecting Calls with DND on All Lines Rejecting Calls with DND on a Specific Line Deactivating DND

Rejecting Calls with DND on All Lines

If there are multiple lines on the phone, you can enable DND for all lines. After activating it, the phone will reject all incoming calls automatically.

Note

If both DND and busy forward are activated on the phone, calls will be forwarded to the configured destination number.

Before You Begin

Check with your system administrator if the DND on code or off code is required. If required, get it from your system administrator.

Procedure

1. Do one of the following:

l Swipe down from the top of the screen and toggle DND on.

l Swipe left or right to go to the second idle screen, and then navigate to Settings->Features->DND.

Select On in the DND Status field.

2. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.

Tap .

The DND icon appears in the status bar.

Call Features

Related Topics

Deactivating DND Redirecting Incoming Calls

Rejecting Calls with DND on a Specific Line

By default, the DND feature applies to all lines on your phone. Your system administrator can change the DND mode to Custom so that you can enable DND for specific lines.

Before You Begin

The DND mode is set to Custom. Check with your system administrator if the DND on code or off code is required. If required, get it from your system administrator.

Procedure

1. Do one of the following:

l Swipe down from the top of the screen and tap DND.

l Swipe left or right to go to the second idle screen, and then navigate to Settings->Features->DND.

2. Select the desired line.

3. Tap On radio box from the DND Status field.

4. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.

Tap .

The DND icon appears on the desired line. If you activate DND on the default line, the DND icon will appear both on the line and in the status bar.

Tip

Before selecting a line, you can tap ->All On to activate DND for all lines.

Related Topics

Deactivating DND Line Key Icons

Deactivating DND

You can deactivate DND when you are ready to resume receiving calls again.

Procedure

Yealink VP59 & SIP-T58A Phones User Guide

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->DND.

3. (Optional.) If you are in Custom mode, select the desired line.

4. Select Off from the DND Status field.

Tap .

The DND icon disappears from the status bar.

Tip

You can also swipe down from the top of the screen to enter the control center and then tap DND to deactivate DND. You can tap ->All off at the top right to deactivate DND for all lines.

Ending Calls

You can end the current call at any time.

Procedure

1. Do one of the following:

l If you are using the handset, tap End Call or hang up the handset.

l If you are using the headset, tap End Call.

l If you are using the speakerphone, press the Speakerphone key or tap End Call.

Redialing a Call Automatically

You can set the phone to redial a phone number automatically when you call a contact and the contact’s line is unavailable.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Auto Redial.

3. Turn on Auto Redial.

4. Enter the desired time (between 1 and 300 seconds) in the Redial Interval field.

5. Enter the desired times (between 1 and 300) in the Redial Times field.

Tap .

When you dial a number but fail to establish a call, The phone prompts whether to auto redial the contact, select OK to activate auto redial.

Call Features

The phone screen displays the redial times and interval. The phone will retry as many times as configured until the callee answers the call.

Muting/Unmuting Audio

When you are in a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.

Procedure

Press the MUTE key ( ) during a call.

The mute key LED glows red.

Press the MUTE key ( ) again to unmute the call.

The mute key LED goes out.

Tip

Keep Mute

In a meeting room, if incoming calls are answered automatically on your phone, callers may hear your discussion with your colleagues. You can keep the phone in mute to prevent this unintended situation.

The mute state of your phone persists across calls. The phone stays in the mute state until you unmute the microphone manually or until the phone restarts.

Before You Begin

Check with your system administrator if keep mute is configured on your phone.

Procedure

Press the MUTE key ( ) when the phone is idle.

The mute key LED glows red, and the mute icon appears on the idle screen.

Yealink VP59 & SIP-T58A Phones User Guide

Press the MUTE key ( ) again to deactivate the mute state.

Holding and Resuming Calls

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever.

Topics

Holding a Call Resuming a Held Call

Holding a Call

You can place an active call on hold on your phone.

Procedure

1. Press the HOLD key or tap Hold during a call.

Note

When you have multiple calls on the phone and the current call is held, you can tap the call directly to swap to the active call.

Call Features

Resuming a Held Call

You can view and resume a held call on the phone.

Procedure

1. Press the HOLD key or tap Resume.

If multiple calls are placed on hold, select the desired call first.

Note

When you have multiple calls on the phone and the current call is active, you can tap the call directly to swap to the held call.

Redirecting Incoming Calls

When you are not available to answer calls on your phone, you can forward the calls to another phone.

Topics

Forwarding All Incoming Calls to a Contact Forwarding an Incoming Call Manually Forwarding Incoming Calls with a Forward Key

Forwarding All Incoming Calls to a Contact

You can set up the forwarding type which enables your phone to forward all incoming calls to a contact.

There are three types of forwarding:

l Always Forward: Forwards all incoming calls immediately.

l Busy Forward: Forwards incoming calls when you are busy in a call.

l No Answer Forward: Forwards incoming calls when no one answers the calls.

Topics

Forwarding All Incoming Calls on All Lines Forwarding All Incoming Calls on a Specific Line Deactivating Call Forward

Forwarding All Incoming Calls on All Lines

You can forward all incoming calls on the phone.

Before You Begin

Check with your system administrator if the forward on code or off code is required. If required, get it from your system administrator.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Call Forward.

3. Select the desired forwarding type and tap the On radio box of the corresponding field.

4. Enter the contact number you want to forward incoming calls to in the Forward to field.

5. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

Yealink VP59 & SIP-T58A Phones User Guide

6. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code field.

Tap .

The call forward icon on the idle screen indicates that the call forward is activated.

Tip

You can also swipe down from the top of the screen to enter the control center, tap Forward to enter the desired Call Forward setting screen according to the current forward type. If you have not configured the call forward type, tapping Forward will turn to the Always Forward setting screen.

Forwarding All Incoming Calls on a Specific Line

By default, the forwarding setting applies to all lines on your phone. Your system administrator can change the forward mode to Custom so that you can forward all incoming calls for specific lines.

Before You Begin

Check with your system administrator if the forward on code or off code is required. If required, get the forward on code or off code from your system administrator.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Call Forward.

3. Select the desired line.

4. Select the desired forwarding type and tap the On radio box of the corresponding field.

5. Enter the target contact number in the Forward to field.

6. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

7. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code

field.

Tap .

The forward icon appears on the desired line. If you activate forward on the default line, the forward icon will appear both on the line and in the status bar.

Tip

You can tap ->All Lines to activate forward for all lines.

Deactivating Call Forward

You can deactivate call forward when you no longer want to forward your calls.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Call Forward.

3. If the forward is activated for specific lines, select the desired line.

4. Select the desired forwarding type and tap the Off radio box.

Tap .

Call Features

Tip

You can tap ->All Lines to deactivate forward for all lines.

Forwarding an Incoming Call Manually

You can manually forward the call to another contact while your phone rings.

Procedure

1. When the phone is ringing, select Forward.

2. Enter the number you want to forward the incoming call to.

3. Tap Forward.

The phone prompts a call forward message.

Forwarding Incoming Calls with a Forward Key

When the phone receives an incoming call, you can easily tap the Forward key to forward the incoming call to a specific contact.

Before You Begin

Make sure your system administrator has set the forward mode to Phone.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select Forward from the Key Type field.

6. (Optional.) Enter the string that will display on the phone screen in the Label field.

7. Enter the contact number you want to forward the incoming calls to in the Value field.

8. Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

When the phone is ringing, tap the forward key to quickly forward the call to the specific contact.

Transferring Calls

During a call, you can transfer the call to another contact.

You can use one of three ways:

l Blind Transfer: Transfer a call directly to the third party without consulting.

l Semi-Attended Transfer: Transfer a call when receiving ringback.

l Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.

Topics

Performing a Blind Transfer Performing a Semi-Attended/Attended Transfer Performing Transfer with a Transfer Key

Yealink VP59 & SIP-T58A Phones User Guide

Performing a Blind Transfer

You can transfer a call to another contact immediately without consulting with her/him first.

Topics

Performing a Blind Transfer Normally Performing a Blind Transfer Conveniently

Performing a Blind Transfer Normally

You can enter the number, or select a contact from directory or history to perform a blind transfer.

Procedure

1. Pressthe TRANSFER key or tap the Transfer soft key during a call.

2. Do one of the following:

l Enter the number you want to transfer the call to, and then pressthe TRANSFER key ortap Transfer.

The phone will prompt a dialog box as the following shows:

Tap Transfer to complete the transfer. (The call will automatically dial out in about 5 seconds if you do not tap Transfer.)

Tap , and then select the desired contact to complete the transfer.

Tap , and then select the desired list. Tap the desired entry to complete the transfer.

Performing a Blind Transfer Conveniently

You can perform a blind transfer conveniently by dragging the far-site window to a target speed dial or BLF key, or to another one.

Procedure

You can do one of the following:

l When there is an active call for the account which is related with the speed dial or BLF key. Drag the far-site window

to that speed dial or BLF key.

Call Features

Then the call is connected to the number specified in the Value field of the speed dial or BLF key.

l When there is an active call and one or more calls on hold, drag the active far-site window to another held one.

And then tap Transfer from the screen.

The active call is connected to the number of the held party.

Related Topics

Setting a BLF Key Placing a Call with a Speed Dial Key

Performing a Semi-Attended/Attended Transfer

You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.

Procedure

1. Press the TRANSFER key or tap Transfer during a call.

2. Do one of the following:

l Enter the number you want to transfer the call to.

Tap Transfer->Send to dial out.

Yealink VP59 & SIP-T58A Phones User Guide

Tap , and then select the desired contact to dial out.

Tap , and then select the desired entry to dial out.

3. Do one of the following:

l When you hear the ringback tone, press the TRANSFER key or tap Transfer to finish the semi-attended trans-

fer.

l After the contact answers the call, press the TRANSFER key or tap Transfer to finish the attended transfer

(consultative transfer).

Tip

If you are using a handset, the transfer can be completed by hanging up the handset.

Performing Transfer with a Transfer Key

By default, you can transfer a call to a specific contact directly using a Transfer key during a call.

Your system administrator can also set your phone to perform attended transfer when using a Transfer key.

Topics

Setting a Transfer Key Performing a Blind Transfer Using a Transfer Key Performing a Semi-attended/Attended Using a Transfer Key

Setting a Transfer Key

You can set a line key as a Transfer key, and specify a contact you want to transfer a call to for this key.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey, and then select the desired line key.

3. Select Key Event from the Type field.

4. Select Transfer from the Key Type field.

5. (Optional.) Enter the string that will display on the touch screen in the Label field.

6. Enter the contact number you want to transfer the call to in the Value field.

7. Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

Performing a Blind Transfer Using a Transfer Key

After you have set a Transfer key with a specific contact, you can perform a blind transfer by using it.

Before You Begin

Confirm with your system administrator that the transfer mode has set to perform a blind transfer.

Procedure

1. Tap the Transfer key during a call.

The call is transferred to the specific contact directly.

Related Topic

Call Features

Setting a Transfer Key

Performing a Semi-attended/Attended Using a Transfer Key

After you have set a Transfer key with a specific contact, you can perform a semi-attended/attended transfer by using it.

Before You Begin

Confirm with your system administrator that the transfer mode has set to perform attended transfer.

Procedure

1. Tap the Transfer key during a call.

The phone calls the specific contact first. Wait until you hear the ringback tone or until the contact answers the call.

2. Tap the Transfer key again.

Related Topic

Setting a Transfer Key

Conference Calls

The phone supports a five-way local conference and multi-way network conference.

During the conference, follow these tips:

l Use the handset or a headset if you're in an open environment.

l Mute your microphone when you are not speaking, especially in noisy environments.

l Avoid tapping or rustling papers near the microphone.

l Speak in your normal voice without shouting.

Topics

Local Conference Network Conference

Local Conference

Your phone supports up to 5 parties (including yourself) in a conference call.

You can create up to five-way audio-only and video mixed conference including a maximum of three-way video calls. The following figure shows what the phone screen looks like in a mixed conference call with three-way video calls and two-way audio-only calls:

Yealink VP59 & SIP-T58A Phones User Guide

Topics

Setting Up a Local Conference Call Merging Two Calls into a Conference Creating a Hybrid Conference Holding or Resuming a Conference Call Muting or Unmuting a Conference Call Splitting a Conference Call Managing Conference Participants Ending a Conference Call

Setting Up a Local Conference Call

You can set up a local conference call with up to four contacts.

Procedure

1. Place a call to the first party.

2. When the first party answers the call, select Conference to place a new call.

The active call is placed on hold.

3. Dial the second party’s number.

4. When the second party answers the call, selectConference again to invite two the parties to join the conference.

Merging Two Calls into a Conference

You can invite a held call into a conference call with the active call.

Procedure

1. Place two calls on the phone.

2. Do one of the following:

l Drag one far-site window to another far-site window.

And then tap Conference from the pop-up box.

l Tap the desired call for a conference and ensure that the call is active.

Tap Conference.

Tap the Hold call to join the calls in the conference.

Call Features

Creating a Hybrid Conference

You can merge the calls on your phone, and connected mobile phone into a hybrid conference.

There are many ways to create a hybrid conference, the following shows an example.

Before You Begin

Make sure you have connected a mobile phone to your phone.

Procedure

1. Place a mobile call over Bluetooth on the mobile phone.

2. Place a call on the phone.

3. Tap Conference.

4. Tap the hold call.

The calls are merged into a conference call.

Yealink VP59 & SIP-T58A Phones User Guide

Related Topic

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Holding or Resuming a Conference Call

When you place a conference call on hold, other participants cannot hear each other until you resume the held conference call.

Procedure

1. Press the HOLD key or tap Hold to place the conference on hold.

2. Press the HOLD key again or tap Resume to resume the held conference call.

Muting or Unmuting a Conference Call

When you mute the local microphone during a conference call, other participants can hear each other except you.

Procedure

Press the MUTE key to mute the conference.

Press the MUTE key again to unmute the conference.

Splitting a Conference Call

You can split the conference call into individual calls. After split, the conference call ends, and other parties are held.

Procedure

1. Select Split.

Managing Conference Participants

You can manage the conference participants to make the conference more flexible.

Procedure

1. Long tap the desired party, you can do the following:

l Select Far Mute to mute the party. The muted party can hear everyone, but no one can hear the muted party.

l Select Remove to remove the party from the conference call.

Ending a Conference Call

When you end the conference call, the other parties drop the call.

However, the system administrator can set up your phone so that the other two parties remain connected when you end the conference call.

Procedure

1. Select End Call.

Network Conference

If your system administrator has set a network conference feature on your phone, you can initiate a conference with two or more contacts.

Topic

Setting Up a Network Conference

Call Features

Setting Up a Network Conference

You can set up a network conference with multiple parties.

Procedure

1. Place a call to the first party.

2. Tap Conference to place a new call.

The active call is placed on hold.

3. Enter the number of the second party, and then tap Conference.

4. When the second party answers the call, tap Conference to add the second party to the conference.

5. Tap Conference to place a new call.

The conference call is placed on hold.

6. Enter the number of the new party, and then tap Conference.

7. When the new party answers the call, tap Conference to add the new party to the conference.

8. Repeat steps 5 to 7 until you add all parties.

The conference is set up after the intended parties answer the call.

Note

The procedures for setting up a network conference call on specific servers may be different from the introduction above. Contact your system administrator for more information.

Call Recording

You can record up to 12 hours in one file. By default, the recorded files are saved in the internal SD card.

But if there is a USB flash drive connected to the rear USB port of your phone, the recorded files will be saved in the storage device according to the priority: USB flash drive>internal SD card.

Topics

Recording a Call Recording a Conference Setting a Mark When Recording a Call Stopping a Recording Checking Storage Space

Recording a Call

You can record the important parts during an active call.

Important

Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of call recording in the country where you are. It is also very important to inform all the call parties that you are recording and ask for their consent before recording the conversation.

Procedure

1. During a call, swipe the soft key area left and then tap Record.

The phone screen displays a recording icon and recording duration.

Yealink VP59 & SIP-T58A Phones User Guide

Recording a Conference

You can record conference calls in the same way as other calls. All conference participants are recorded while recording.

The following lists exceptions:

l If one of the participants holds the conference call, only that participant is recorded. When a conference call is

placed on hold, recording of the conference is paused. You can place or answer other calls, which will be recorded in the same file. When the conference call is resumed, recording of the conference resumes.

l If one of the participants mutes the conference call, only that participant is not recorded.

Related Topics

Recording a Call

Setting a Mark When Recording a Call

You can set a mark when recording a call to mark the special moment. And there will be a red flag on this moment when playing the recorded file so that you can drag to the moment quickly.

Procedure

Tap .

The icon changes to , the number will increase if you set more marks.

Stopping a Recording

You can stop recording a call before the call ends. The recording also stops when the active call ends. The recording will be saved as "*.aac" file in the internal SD card or the USB flash drive automatically.

Procedure

1. Do one of the following:

l Swipe the soft key area left and then tap Stop during a call.

The recording icon and recording duration disappears. The screen prompts a message that the call is recorded successfully.

l Tap End Call.

The recording icon and recording duration disappears, and the phone returns to the idle screen. The screen prompts a message that the call is recorded successfully.

Call Features

Checking Storage Space

You can check the total space or available space of the phone or connected USB flash drive.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Status->Storage.

Multicast Paging

Multicast Paging allows you to broadcast instant audio announcements to users who are listening to a specific multicast group on a specific channel.

The phone supports the following 31 channels:

l 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running old firmware version (old paging mech-

anism) can be regarded as listening to channel 0. It is the default channel.

l 1 to 25: Broadcasts are sent to channel 1 to 25. We recommend that you specify these channels when broadcasting

with Polycom IP phones which have 25 channels you can listen to.

l 26 to 30: Broadcasts are sent to channel 26 to 30. We recommend that you specify these channels when broad-

casting with Yealink IP phones running new firmware version (new paging mechanism).

Note

All IP phones in the multicast paging group must be deployed in the same subnet, since a broadcast is used. The phone can only send/receive broadcasts to/from the listened channels. Other channels’ broadcasts will be ignored automatically by the IP phone.

Topics

Sending Multicast Paging Receiving Multicast Paging Managing a Paging Call

Sending Multicast Paging

Your phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR.

You can set a line key as Multicast Paging key or Paging List key on the phone, which allows you to send announcements to the phones with pre-configured multicast address(es) on specific channel(s).

Note

Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.

Topics

Setting a Multicast Paging Key Setting a Paging List Key Sending Pages by a Paging List Key Setting a Paging Group Sending a Paging by a Multicast Paging Key Deleting a Paging Group

Yealink VP59 & SIP-T58A Phones User Guide

Setting a Multicast Paging Key

You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the idle screen.

Before You Begin

Get the multicast IP address and port number from your system administrator.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select Multicast Paging from the Key Type field.

6. (Optional.) Enter the paging group name in the Label field.

7. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Value field.

8. Enter the desired channel between 0 and 30 in the Channel field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

Sending a Paging by a Multicast Paging Key

You can send a paging by using the Multicast Paging key when the phone is idle.

Before You Begin

You need to set a Multicast Paging key in advance.

Procedure

1. Tap the Multicast Paging key when the phone is idle.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.

The multicast paging key icon will become and solid.

The following figure shows a multicast RTP session on the phone:

Related Topic

Setting a Multicast Paging Key

Setting a Paging List Key

You can set a Paging List key to easily access the paging groups on the idle screen.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select Paging List from the Key Type field.

6. (Optional.) Enter the string that will display on the phone screen in the Label field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

Call Features

Setting a Paging Group

You can edit the information of the paging group.

Before You Begin

A Paging List key is set in advance. Get the multicast IP address and port number from your system administrator.

Procedure

1. Tap the Paging List key when the phone is idle.

Tap after the desired paging group.

The default tag is Empty if it is not configured before.

3. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field.

4. Enter the string that will display on the phone screen in the Label field.

5. Enter the desired channel between 0 and 30 in the Channel field.

Tap .

7. To set more paging groups, repeat steps 2 to 6.

Sending Pages by a Paging List Key

You can send a paging by using the Paging List key when the phone is idle.

Before You Begin

You need to set a Paging List key in advance.

Procedure

1. Tap the Paging List key when the phone is idle.

2. Select the desired paging group.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.

Yealink VP59 & SIP-T58A Phones User Guide

Related Topic

Setting a Paging List Key

Deleting a Paging Group

You can delete any group from the paging group list.

Procedure

1. Tap the Paging List key when the phone is idle.

If the Paging List key is not configured, you can also swipe left or right to go to the second idle screen. And then navigate to Settings->Features->Paging List to configure the paging list.

2. Tap after the desired paging group.

3. Tap Delete.

(missing or bad snippet)delete the paging group.

4. Select OK.

If you want to delete all paging groups, you can tap on the top-right of the phone screen.

Receiving Multicast Paging

Your system administrator has set a listening paging group for you, you can automatically receive a paging call when the phone is idle.

When there is a voice call or a paging call in progress, the phone handles the new paging call differently according to the multicast listening settings configured by your system administrator.

Managing a Paging Call

During a paging call, you can manage it manually at any time.

Procedure

l Tap Hold to place the current paging call on hold.

The paging call is placed on hold and the receiver releases the session.

l Tap Resume to resume the held paging call.

The multicast RTP session is re-established.

l Tap Record to record a call.

l Tap End Call to end the paging call.

Advanced Call Features

You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features.

Topics

Using Call Completion Call Pickup Call Park and Call Retrieve Busy Lamp Field (BLF) BLF List Shared Line Intercom Video/Voice Mail Using the Hot Desking Automatic Call Distribution (ACD)

Using Call Completion

When you call someone who is temporarily unavailable to answer the call, you can monitor the busy party and establish a call after the busy party becomes available to receive a call.

Note

Call completion is not available on all servers. For more information, contact your system administrator.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Call Completion.

2. Turn on Call Completion.

3. Tap .

When you place a call and the callee is temporarily unavailable to answer the call, The phone prompts whether to wait for the callee, select OK to activate the call completion feature.

When the callee becomes idle, The phone prompts whether to dial the number, select OK to dial the number.

Yealink VP59 & SIP-T58A Phones User Guide

Call Pickup

You can use call pickup to answer someone else’s incoming call on your phone.

The phone supports the following two call pickup features:

l Directed Call Pickup: allows you to pick up incoming calls to another phone.

l Group Call Pickup: allows you to pick up incoming calls to any phone within a predefined group.

Check with your system administrator to find out if this feature is available on your phone.

Topics

Picking up a Call Directly Picking up a Group Call Directly Picking up a Call with a Directed Pickup Key Picking up a Call with a Group Pickup Key

Picking up a Call Directly

You can answer a call that rings on another phone.

Before You Begin

The target phone receives an incoming call. Your system administrator has enabled the directed call pickup and set the directed call pickup code.

Procedure

1. Pick up the handset, press the Speakerphone key or tap the line key.

The DPickup appears on the phone screen.

2. Select DPickup on your phone.

3. Enter the phone number which is receiving an incoming call.

4. Select DPickup again.

The call is answered on your phone.

Tip

When the phone is idle, you can use a Directed Pickup or BLF/BLF List key to pick up a call to a specific contact directly.

Related Topics

Advanced Call Features

Picking up a Call with a Directed Pickup Key Picking up a Remote Call by BLF Key Picking up a Remote Call by BLF List Key

Picking up a Group Call Directly

When any phone within a predefined group receives an incoming call, you can pick up that call on your phone.

If there are multiple incoming calls on the group at the same time, you can only pick up the first incoming call.

Before You Begin

Your system administrator has enabled the group call pickup and set the group call pickup code.

Procedure

1. Pick up the handset, press the Speakerphone key or tap the line key.

The GPickup appears on the phone screen.

2. SelectGPickup on your phone when any phone in the group receives an incoming call.

The call is answered on your phone.

Tip

When the phone is idle, you can use a Group Pickup key to pick up a group call directly.

Related Topic

Picking up a Call with a Group Pickup Key

Picking up a Call with a Directed Pickup Key

You can easily use a Directed Pickup key to pick up a call to a specific contact’s phone.

Before You Begin

Ask your system administrator for the directed call pickup code.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select DPickup from the Key Type field.

6. Select the desired line from the Account ID field.

7. (Optional.) Enter the string that will appear on the touch screen in the Label field.

8. Enter the directed call pickup code followed by the specific extension in the Value field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

When the target phone receives an incoming call, you can press the Directed Pickup key, and the call is answered on your phone.

Yealink VP59 & SIP-T58A Phones User Guide

Picking up a Call with a Group Pickup Key

You can easily select a Group Pickup key to pick up a group call.

Before You Begin

Check with your system administrator if the group call pickup code is required for this key. If required, get the group call pickup code from your system administrator.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select Group Pick Up from the Key Type field.

6. Select the desired line from the Account ID field.

7. (Optional.) Enter the string that will appear on the touch screen in the Label field.

8. (Optional.) Enter a contact number you want to pick up a call from in the Value field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

When any phone within a predefined group of phones receives an incoming call, you can tap the Group Pickup key, and the call is answered on your phone.

Call Park and Call Retrieve

You can park a call, and then retrieve the call either from your phone or another phone. After parked, the call is placed on hold, you can continue the conversation after retrieving it.

Note

Call park is not available on all servers. Check with your system administrator to find out if it is available on your phone.

Topics

Parking or Retrieving a Call in the FAC Mode Parking or Retrieving a Call in the Transfer Mode Parking or Retrieving a Call with a Park or Retrieve Key

Parking or Retrieving a Call in the FAC Mode

You can park the call to the local extension or a desired extension through dialing the park code.

Topics

Parking a Call in the FAC Mode Retrieving a Parked Call in the FAC Mode

Parking a Call in the FAC Mode

You can park a call in the FAC mode directly. When you park a call to the local extension or a desired extension, the call is held in the same network your phone.

Advanced Call Features

Before You Begin

Your system administrator has set call park in the FAC mode.

Procedure

1. During a call, swipe the soft key area left and then tap Park.

The phone will dial the call park code which is pre-configured.

2. Do one of the following:

l If you want to park the call against the local extension, press the # key.

l If you want to park the call against the desired extension, enter the extension (for example, 4606) where you

want to park the call and press the # key.

If the call is parked successfully, you will hear a voice prompt that the call is parked.

Tip

You can use a Park key or a BLF key to park a call to a specific contact directly.

Related Topics

Parking or Retrieving a Call with a Park or Retrieve Key Parking or Retrieving a Call by BLF Key

Retrieving a Parked Call in the FAC Mode

You can retrieve a parked call in the FAC mode from any phone within your network.

Before You Begin

Your system administrator has set call park in the FAC mode. There is a call parked on the extension.

Procedure

1. Pick up the handset, press the Speakerphone key or tap the line key.

2. Tap Retrieve Park on the pre-dialing screen.

The phone will dial the park retrieve code which is configured in advance.

3. Follow the voice prompt to retrieve:

l Press the # key on the phone where the call is parked.

l Enter the desired extension followed by # (for example, 4606#) on any phone.

Tip

When the phone is idle, you can use a Retrieve key, BLF key or BLF List key to retrieve a parked call directly.

Related Topics

Parking or Retrieving a Call with a Park or Retrieve Key Parking or Retrieving a Call by BLF Key Retrieving a Call by a BLF List Key

Parking or Retrieving a Call in the Transfer Mode

You can park the call to the shared parking lot through a blind transfer.

For some servers, the system will return a specific retrieve park number (park retrieve code) after parking successfully.

Topics

Yealink VP59 & SIP-T58A Phones User Guide

Parking a Call in the Transfer Mode Retrieving a Parked Call in the Transfer Mode

Parking a Call in the Transfer Mode

You can park a call in the transfer mode directly. When you park a call to the shared parking lot, the call is held on your phone.

Before You Begin

Your system administrator has set call park in the Transfer mode.

Procedure

1. During a call, swipe the soft key area left and then tap Park.

The call will be directly transferred to the shared parking lot.

Tip

You can use a Call Park key to park a call to a specific shared parking lot directly.

Related Topic

Parking or Retrieving a Call with a Park or Retrieve Key

Retrieving a Parked Call in the Transfer Mode

You can retrieve a parked call in the transfer mode from any phone in the same network.

Before You Begin

Your system administrator has set call park in the Transfer mode. There is a call parked on the shared parking lot.

Procedure

1. Pick up the handset, press the Speakerphone key or tap the line key.

2. Tap Retrieve Park on the pre-dialing screen.

The phone will retrieve the parked call from the shared parking lot.

Tip

When the phone is idle, you can use a Retrieve key to retrieve a parked call directly.

Related Topic

Parking or Retrieving a Call with a Park or Retrieve Key

You can easily use a Park key to park a call to a specific extension (if the FAC mode is set) or shared parking lot (if the Transfer mode is set), and quickly retrieve this parked call using a retrieve key.

Topics

State Indicator of the Park/Retrieve key Parking a Call using a Park Key Retrieving a Parked Call using a Retrieve Key

State Indicator of the Park/Retrieve key

You can get the call park/retrieve status by viewing the icon indicator of the Park/Retrieve key.

Advanced Call Features

Icons Description Icons Description

Park successfully/Idle state. Park failed.

Ringing state. Retrieve parked call.

Parking a Call using a Park Key

You can set a line key as a Park key, and specify an extension or a shared parking lot you want to park a call to for this key. By using the Park key you can park a call quickly.

Before You Begin

Check with your system administrator if the FAC or Transfer mode is set on your phone, and if Account ID it is necessary for this key.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey, and then select the desired line key.

3. Select Key Event from the Type field.

4. Select Call Park from Key Type field.

5. (Optional.) Select the desired line from the Account ID field.

6. (Optional.) Enter the string that will appear on the touch screen in the Label field.

7. Enter the park extension number or the shared parking lot you want to park the call to in the Value field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

During a call, you can tap the Call Park key, and the call is parked to the desired extension or the shared parking lot directly.

Retrieving a Parked Call using a Retrieve Key

You can set a line key as a Retrieve key, and specify a parked extension or retrieve lot you want to retrieve a parked call from for this key. By using the Retrieve key you can retrieve a parked call quickly.

Before You Begin

Check with your system administrator if the FAC or Transfer mode is set on your phone, and if Account ID is necessary for this key.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Retrieve from the Type field.

5. (Optional.) Select the desired line from the Account ID field.

6. (Optional.) Enter the string that will appear on the touch screen in the Label field.

7. Enter the parked extension or the retrieve lot in the Value field.

Tap .

Yealink VP59 & SIP-T58A Phones User Guide

Tip

By default, you can drag the line key to the Edit field to set it.

When there is a call parked on the extension or the shared parking lot, you can tap the Retrieve key on the idle screen, and the call is retrieved from the parked extension or shared parking lot directly.

Busy Lamp Field (BLF)

You can monitor a specific remote line using a BLF key for status changes on the phone.

Topics

Setting a BLF Key Picking up a Remote Call by BLF Key Transferring a Call by BLF Key Parking or Retrieving a Call by BLF Key Visual Alert for Monitored Lines State Indicator of Remote Line by BLF Key

Setting a BLF Key

You can set a BLF key to monitor a specific line for status changes on the phone.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select BLF from the Type field.

5. Select the desired line from the Account ID field.

6. (Optional.) Enter the string that will display on the touch screen in the Label field.

7. Enter the phone number or the extension you want to monitor in the Value field.

8. (Optional.) Enter the directed call pickup code in the Extension field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

State Indicator of Remote Line by BLF Key

You can get the monitored line's status by viewing the icon indicator of the BLF key.

Icons Description Icons Description

The monitored line is idle

(Flashing)

The monitored line is ringing.

(Flashing)

The monitored line is dialing The monitored line is busy or in a call.

The monitored line places a call on hold

The monitored line fails to register or does not exist.

A call is parked to the monitored line.

Advanced Call Features

Visual Alert for Monitored Lines

The Visual Alert for BLF Pickup feature allows your phone to display the caller number when the specified monitored line receives an incoming call.

Check with your system administrator to find out if this feature is available on your phone.

You can pick up the call to the monitored line, place a call to the monitored line, place a new call or go back to the idle screen.

Picking up a Remote Call by BLF Key

When the monitored users are not at their desks and someone rings their lines, you can pick up the desired call simply by tapping the flashing BLF key.

If your system administrator set the directed call pickup code in advance, you can use the BLF key to pick up the call directly. If not or if you want to set a pickup code for a specific BLF line, you can set a pickup code for BLF key manually.

Before You Begin

You have edited the BLF key's Extension field with the directed call pickup code from your system administrator.

Procedure

1. When the monitored line receives an incoming call, you can tap the BLF key to pick up the call for the monitored

line directly.

Related Topic

Setting a BLF Key

Transferring a Call by BLF Key

When there is already an active call on the IP phones, you can transfer the active call to the monitored line by tapping the BLF key.

The phone transfers the active call differently depending on the Transfer Mode via Dsskey feature configured by your system administrator.

Topics

Performing a Blind Transfer Performing a Semi-attended/Attended Transfer

Yealink VP59 & SIP-T58A Phones User Guide

Performing a Blind Transfer

During a call, you can transfer the call to the monitored contact in the blind-transfer way.

Before You Begin

Check with your system administrator if the Transfer Mode via Dsskey is set to Blind Transfer.

Procedure

1. During a call, tap the BLF key of the monitored line which you want to transfer this call to.

Performing a Semi-attended/Attended Transfer

During a call, you can transfer the call to the monitored contact in the semi-attended/attended-transfer way.

Before You Begin

Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.

Procedure

1. During a call, tap the BLF key of the monitored line which you want to transfer this call to.

The phone will dial out the number of the monitored line.

2. Tap the BLF key of the monitored line again or Transfer to complete the transfer when the monitored user receives ringback or after the monitored user answers the call.

Parking or Retrieving a Call by BLF Key

You can use the BLF key to park a call or retrieve a parked call directly.

Note

Check with your system administrator to find out if it is available on your phone.

Topics

Parking a Call to a Monitored Line Retrieving a Parked Call

Parking a Call to a Monitored Line

During the call, you can use the BLF key to park the current call to a monitored line directly.

Before You Begin

Your system administrator has set call park feature in the FAC mode in advance.

Procedure

1. During a call, selectPark.

2. Tap the desired BLF key to park the call to the monitored line.

Retrieving a Parked Call

You can use the BLF key to retrieve a call that is parked to the monitored line.

Before You Begin

Your system administrator has set call park feature in the FAC mode.

Procedure

Advanced Call Features

1. Select Retrieve Park on the dialing screen.

2. Tap the desired BLF key to retrieve a call that is parked to the monitored line.

BLF List

BLF List feature enables you to monitor a list of users defined by your system administrator, and the respective icons will either flash or glow depending on the status of monitored lines.

Check with your system administrator to find out if this feature is available on your phone.

Topics

State Indicator of Remote Line by BLF List Key Visual Alert for Monitored Lines Picking up a Remote Call by BLF List Key Transferring a Call by BLF List Key Retrieving a Call by a BLF List Key Barging in an Active Call by BLF List Key

State Indicator of Remote Line by BLF List Key

You can get the monitored line's status by viewing the icon indicator of the BLF List key.

Icons Description Icons Description

The monitored line is idle The monitored line is ringing

The monitored line is dialing The monitored line is busy or in a call

The monitored line places a call on hold

The monitored line fails to register or does not exist

Visual Alert for Monitored Lines

The Visual Alert for BLF Pickup feature allows your phone to display the caller number when the specified monitored line receives an incoming call.

Check with your system administrator to find out if this feature is available on your phone.

You can pick up the call to the monitored line, place a call to the monitored line, place a new call or go back to the idle screen.

Yealink VP59 & SIP-T58A Phones User Guide

Picking up a Remote Call by BLF List Key

When the monitor user is not at his/her desk and someone rings his/her line, you can pick up the call simply by tapping the flashing BLF List key.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Procedure

1. Tap the BLF List key to pick up the call for the monitored line directly.

Transferring a Call by BLF List Key

When there is already an active call on the IP phones, you can transfer the active call to the monitored user by tapping the BLF List key.

The phone transfers (Blind Transfer or Attended Transfer) the active call differently depending on the Transfer Mode via Dsskey feature configured by your system administrator.

Topics

Performing a Blind Transfer Performing a Semi-attended/Attended Transfer

Performing a Blind Transfer

During a call, you can use the BLF List key to perform a blind transfer to the monitored line.

Before You Begin

Check with your system administrator to make sure that the Transfer Mode via Dsskey is set to Blind Transfer.

Procedure

1. During a call, tap the BLF List key of the monitored line which you want to transfer this call to.

Performing a Semi-attended/Attended Transfer

During a call, you can use the BLF List key to perform a semi-attended/attended transfer to the monitored line.

Before You Begin

Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.

Procedure

1. During a call, tap the BLF List key of the monitored line which you want to transfer this call to.

The phone will dial out the number of the monitored line.

2. Tap the BLF List key of the monitored user again or Transfer to complete the transfer when the monitored user receives ringback or after the monitored user answers the call.

Retrieving a Call by a BLF List Key

You can use the BLF List key to retrieve a call which is parked to the monitored line.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Procedure

Advanced Call Features

1. Tap the desired BLF List key to retrieve a call that is parked to the monitored line.

Barging in an Active Call by BLF List Key

You can use the BLF List key to barge in a conversation and set up a conference call.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Procedure

1. Tap the BLF List key.

The phone dials out the barge-in code followed by the monitored line, and then you can join the call. Each of the three parties can hear the other two parties.

Shared Line

Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on more than one phone at the same time.

Your system administrator can set your phone to use the shared line.

Topics

State Indicator of Shared Line

You can get the shared line's status by viewing the icon indicator of the shared line key.

The following table shows the all kinds of icon indicator associated with the shared line, and the corresponding descriptions:

Icons Description Icons Description

(Flashing)

The shared line is idle.

The shared line receives an incoming call.

The shared line is busy or is in a call.

(monitoring SCA phone)

(Flashing)

The shared line is seized.

The shared line is dialing.

The call on the shared line is placed on public hold.

The call on the shared line is barged in by the other shared line user.

In a multi-party call, place the call on hold locally.

(local SCA phone)

(monitoring SCA phone)

The call on the shared line is placed on private hold.

Yealink VP59 & SIP-T58A Phones User Guide

Placing Calls on a Shared Line

You can place one or multiple calls on a shared line.

The phone places a call on the first shared line key automatically. You can select the desired shared line key first and place a call using this key.

Related Topic

Placing Calls

Answering Calls on a Shared Line

You can answer one or more calls on the shared line.

When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call can be answered on any one of the phones. Incoming calls will be distributed evenly among the available shared line keys.

Note

If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence circulation. Contact your system administrator for more information.

Related Topic

Answering Calls

Placing a Call on Public Hold

You can place a call on public hold that any shared line phone can retrieve the held call.

Procedure

1. During a call, press the HOLD key or tap the Hold soft key.

Placing a Call on Private Hold

In SCA scenario, you can place a call on private hold that only you can retrieve the held call.

The PriHold soft key can be preset by your system administrator, you can also set a line key as the private hold key manually if the PriHold soft key is not available on your phone. You need to configure a private hold key before you place the call on private hold.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Key Event from the Type field.

5. Select Private Hold from the Key Type field.

6. (Optional.) Enter the string that will display on the phone screen in the Label field.

Tap .

Tip

By default, you can drag the line key to the Edit field to set it.

During an SCA call, tap the PriHold soft key (You may need to swipe the soft key area left to see the PriHold soft key), or private hold key on the phone when there is an active call on the shared line. Then the call is held on your phone,

Advanced Call Features

and the other phones registered with shared line show the call is in the busy state on the shared line key. Other users on the shared line cannot resume your held call.

Retrieving a Held Call on a Shared line

If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a call that is in a held state, you can resume the held call remotely from other user's phone.

Before You Begin

There is at least one call placed on public hold on the shared line.

Procedure

1. Do one of the following:

Tap .

l Long tap the desired line key.

The Cancel, CallPull, NewCall and Retrieve soft keys appear on the touch screen.

Tap Retrieve to retrieve the call.

Barging in an Active Call on a Shared line

In SCA scenario, you can barge into an active call on the shared line. After you barges into a call, the call turns into a three-party conference.

Note

Only one user can barge into an active call on the shared line at a time.

Before You Begin

There is at least one active call on the shared line.

Procedure

1. Long tap the desired line key.

The Cancel, CallPull, NewCall and Barge In appear on the screen.

2. Select Barge In to interrupt the active call.

Yealink VP59 & SIP-T58A Phones User Guide

Pulling a Shared Call on a Shared line

In SCA scenario, both you and other users can pull an existing call from another shared phone that is an active or hold state.

Check with your system administrator to find out if this feature is available for your phone.

Before You Begin

There is an active or held call on the shared line.

Procedure

1. Long tap the shared line key.

2. Tap CallPull to pull the call.

Intercom

Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.

Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in an active call.

Note

Intercom is not available on all servers. Contact your system administrator for more information.

Topics

State Indicator of the Intercom key Placing an Intercom Call Picking up an Incoming Call of the Target Extension Answering an Intercom Call

State Indicator of the Intercom key

You can get the intercom status by viewing the icon indicator of the Intercom key.

Icons Description Icons Description

Target extension is available. Target extension is ringing.

Advanced Call Features

Icons Description Icons Description

Target extension is busy or is in a call.

Callout

Target extension is dialing.

Talking

Target extension fails to register.

Placing an Intercom Call

You can place an intercom call to quickly relay a message to a contact.

The target phone plays a warning tone and automatically answers the call in speakerphone (hands-free) mode by default. When the target phone has an active call, the intercom call is answered automatically after the active call ends.

Procedure

1.1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Dsskey.

3. Select the desired line key.

4. Select Intercom from the Type field.

5. Select the desired line from the Account ID field.

6. (Optional.) Enter the string that will display on the touch screen in the Label field.

7. Enter the phone number or the extension you want to monitor in the Value field.

Tap .

9. Tap the Intercom key to place an intercom call.

Tip

By default, you can drag the line key to the Edit field to set it.

Related Topic

Setting a BLF Key

Picking up an Incoming Call of the Target Extension

You can pick up the target extension's incoming call by pressing the Intercom key.

Before picking up an incoming call, make sure that the directed call pickup code has been configured either for an Intercom key or for Call Pickup feature in advance.

Check with your system administrator to find out if this feature is available on your phone.

Note

If the directed call pickup code is not set, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you tap the Intercom key.

Before You Begin

Get the directed call pickup code from your system administrator.

Procedure

1. Drag the Intercom key to the Edit field.

2. Enter the directed call pickup code in the Extension field.

Yealink VP59 & SIP-T58A Phones User Guide

Tap .

When the target extension receives an incoming call, the Intercom key icon of the target extension will change to . Tap the Intercom key to pick up the incoming call directly.

Answering an Intercom Call

By default, when there is an incoming intercom call, the phone plays a warning tone and automatically answer the incoming call.

During the intercom call, you can switch among the Speakerphone (hands-free), Handset and headset modes. If your phone is set to answer intercom calls with your microphone muted, you need to press the Mute key to unmute your microphone before responding to the call.

You can configure the following behaviors when receiving an intercom call.

Intercom Allow

Intercom Allow feature allows the phone to automatically answer an incoming intercom call. If you disable this feature, the phone will reject incoming intercom calls and send a busy message to the caller.

Note

Your system administrator can set a period of delay time before the phone automatically answers intercom calls.

Intercom Mute

Intercom Mute feature allows the phone to mute the microphone when incoming intercom calls are answered automatically.

Intercom Tone

Intercom Tone feature allows the phone to play a warning tone before answering an intercom call automatically.

Intercom Barge

Intercom Barge allows the phone to automatically answer an incoming intercom call while an active call is in progress. The active call will be placed on hold. If you disable this feature, the phone will handle an incoming intercom call like a normal incoming call while there is already an active call on the phone.

Note

To enable the phone to receive a new incoming call when it already has an active call, make sure that the call waiting feature is enabled on the phone in advance.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Navigate to Settings->Features->Intercom.

3. Make the desired changes.

Tap .

Related Topics

Switching Among the Handset, Speakerphone and Headset Modes Muting/Unmuting Audio Answering a Call When in a Call

Advanced Call Features

Video/Voice Mail

Voice mail feature allows you to leave voice/video mails for someone or listen to your voice/video mail messages on your phone. This feature is set up on the server side and not all servers support this feature.

To send video mails on SIP-T58A phone, you need to connect a USB camera to the phone in advance. The usage of video mail is the same as that of voice mail, the following takes voice mail as an example.

Topics

Setting the Voice Mail Code Leaving Voice Mails Listening to Voice Mails

Setting the Voice Mail Code

If you want to connect your phone to the message center, you need to set the voice mail code on your phone.

Before You Begin

Get the voice mail code from your system administrator.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Tap to launch Message.

3. Tap Set Voice Mail.

4. Enter the voice mail code (for example, *4) in the desired account field.

5. Tap .

Leaving Voice Mails

You can leave a voice mail to someone who is busy or inconvenient to answer the call.

Procedure

1. Follow the voice prompts to leave a voice mail.

2. Hang up to complete the voice mail.

Listening to Voice Mails

You can listen to your voice mails on the phone, to obtain a voice information sent by a contact.

Before You Begin

You need to set the voice mail code in advance.

Procedure

1. Swipe left or right to go to the second idle screen.

2. Tap to launch Message.

3. Tap View Voice Mail.

The phone screen displays the amount of new and old voice mails. You can tap the account to listen to voice mails.

Tip

When The phone prompts that the phone receives a new voice mail, you can press the MESSAGE key ( ) or tap Con-

nect to dial out the voice mail access code directly.

Yealink VP59 & SIP-T58A Phones User Guide

Related Topic

Setting the Voice Mail Code

Using the Hot Desking

You can use hot desking to log out from the current account and then log into a new account. So many users can share one phone resource at different times.

Note

Hot desking is not available on all servers. Contact your system administrator for more information.

Before You Begin

Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information from your system administrator.

Procedure

1. Tap the hot desking key when the phone is idle.

(missing or bad snippet)clear the account configuration.

2. Select OK.

Registration configurations of all accounts on the phone will be cleared immediately.

The login wizard will be displayed.

3. Enter the login information.

4. Tap .

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center.

The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. ACD on all IP phones allows the ACD system to distribute large volumes of incoming calls to the registered ACD users.

ACD is not available by default. Check with your system administrator to find out if this feature is available on your phone.

Topics

State Indicator of ACD User Logging into the ACD System Changing the ACD Status

State Indicator of ACD User

You can get the ACD user's status by viewing the icon indicator of the ACD key.

Icons Description Icons Description

Available/Log in Wrap up

Unavailable Log out

Advanced Call Features

Logging into the ACD System

After logging into your ACD account, you are ready to receive calls from the ACD system.

Before You Begin

Your system administrator has set an ACD key for you to log into the ACD system. Get your ACD account information from your system administrator.

Procedure

1. Tap the ACD key when the phone is idle.

2. Enter your ACD account information.

3. Select Login.

Changing the ACD Status

You can tap the ACD key to change your current ACD user status.

Procedure

1. Tap Available /Unavailable.

ACD user status synchronizes on both the phone and ACD system.

2. To log out of the ACD system, select Logout.

Yealink VP59 & SIP-T58A Phones User Guide

Yealink SIP VP59 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Before You Begin

Related Documentation

Getting Started with Your Phone

Hardware Overview

VP59 Hardware

T58A Hardware

Power LED Indicator

Camera LED Indicator

Screen and Icons

Control Center and Notification Center

Idle Screen

The Home Screen

The Second Idle Screen

The Third Idle Screen

Video Call Screen

Icons in the Status Bar

Line Key Icons

Navigating Menus and Fields

Entering Information

Using the Onscreen Keyboard

English (UK) Input Method

Google Pinyin Input Method

Using the Phone Keypad and Dial Pad

Call Features

Changing the Default Account

Placing Calls

Placing a Call from the Dialer

Placing Multiple Calls

Placing a Call with a Speed Dial Key

Placing a Call Back to the Last Incoming Number

Redialing a Number

Dialing a Hotline Number

Placing an International Call

Placing a Call from the Call History

Placing a Call from the Directory

Placing an Anonymous Call

Placing a Call from the Google Contacts

Answering Calls

Answering a Call

Answering a Call When in a Call

Disabling Call Waiting

Answering a Call Automatically

Switching Among the Handset, Speakerphone and Headset Modes

Audio-only/Video Call Selection

Placing an Audio-only/Video Call

Answering a Video Call

Switching between Video Call and Audio-only Call

Switching to the Audio-only Call

Initiating a Video Call

Accepting or Ignoring a Video Call Request

Switching Between Calls Screen and Idle Screen

Going Back to the Idle Screen during a Call

Returning to the Talking Screen

Options during a Video Call

Stopping Transmitting Video during a Call

Changing the Video Layout during a Call

Swapping Video

Changing the Video Layout to the Same Size Mode

Changing the Video Layout to the Full Screen Mode

Hiding the Local Video Window

Previewing the Near-Site Video

Capturing a Screenshot

Capturing a Screenshot When the Phone is Idle

Capturing a Screenshot during a Call

Viewing the Latest Screenshot

Silencing or Rejecting Incoming Calls

Silencing a Call

Rejecting a Call Manually

Rejecting Anonymous Calls

Rejecting Calls with Do Not Disturb (DND)

Rejecting Calls with DND on All Lines

Rejecting Calls with DND on a Specific Line

Deactivating DND

Ending Calls

Redialing a Call Automatically