Yealink SIP-T41P User Manual
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
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translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T41P IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are
hidden for IP phones in neutral firmware, which are designed for BroadWorks
environment. Please contact your system administrator for more information.
Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant IP Phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T41P IP phone.
If this is your first time using the SIP-T41P IP phone, we recommend that you first refer to
the
Quick Installation Guide
and
Quick Reference Guide
, available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=313&flag=142.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following sections:
Documentations on page 8
Packaging Contents on page 9
v
User Guide for the SIP-T41P IP Phone
The following section is new:
Call Completion on page 74
Major updates have occurred to the following sections:
LED Instructions on page 4
Backlight on page 19
Anonymous Call on page 95
Major updates have occurred to the following sections:
Icon Instructions on page 3
Language on page 20
DSS Keys on page 47
Call Forward on page 80
Troubleshooting on page 115
vi
Table of Contents
About This Guide ...................................................................v
In This Guide..................................................................................................................... v
Summary of Changes ...................................................................................................... v
Changes for Release 72, Guide Version 72.2 .............................................................. v
Changes for Release 72, Guide Version 72.1 ............................................................. vi
Changes for Release 71, Guide Version 71.60 ........................................................... vi
Table of Contents ................................................................. vii
Overview ..............................................................................1
Hardware Component Instructions ................................................................................. 1
Icon Instructions................................................................................................................ 3
LED Instructions ................................................................................................................ 4
User Interfaces ................................................................................................................. 5
Phone User Interface .................................................................................................... 6
Web User Interface ....................................................................................................... 6
Documentations ............................................................................................................... 8
Getting Started .....................................................................9
Packaging Contents ......................................................................................................... 9
Phone Installation........................................................................................................... 11
Phone Initialization ......................................................................................................... 14
Phone Status................................................................................................................... 14
Basic Network Settings .................................................................................................. 15
Registration .................................................................................................................... 17
Idle Screen ..................................................................................................................... 17
Customizing Your Phone....................................................... 19
General Settings ............................................................................................................ 19
Backlight ...................................................................................................................... 19
Language .................................................................................................................... 20
Time & Date ................................................................................................................. 21
Administrator Password ............................................................................................. 22
Key as Send ................................................................................................................ 23
Keypad Lock ............................................................................................................... 23
vii
User Guide for the SIP-T41P IP Phone
Audio Settings ................................................................................................................ 26
Volume ......................................................................................................................... 26
Ring Tones ................................................................................................................... 27
Contact Management ................................................................................................... 29
Directory ...................................................................................................................... 29
Local Directory ............................................................................................................ 31
Blacklist........................................................................................................................ 39
Remote Phone Book .................................................................................................... 40
Call History Management ............................................................................................. 43
System Customizations .................................................................................................. 45
Headset Use ............................................................................................................... 45
DSS Keys ..................................................................................................................... 47
Account Management ............................................................................................... 57
Dial Plan ...................................................................................................................... 59
Emergency Number .................................................................................................... 64
Live Dialpad ................................................................................................................ 65
Hotline ......................................................................................................................... 65
Basic Call Features .............................................................. 67
Placing Calls ................................................................................................................... 68
Answering Calls ............................................................................................................. 70
Ending Calls ................................................................................................................... 71
Redialing Numbers ........................................................................................................ 71
Recent Call In Dialing .................................................................................................... 71
Auto Answer ................................................................................................................... 72
Auto Redial ..................................................................................................................... 73
Call Completion ............................................................................................................. 74
Call Return ...................................................................................................................... 75
Call Mute ........................................................................................................................ 76
Call Hold/Resume .......................................................................................................... 76
Do Not Disturb (DND) .................................................................................................... 77
Call Forward................................................................................................................... 80
Call Transfer ................................................................................................................... 86
Call Waiting .................................................................................................................... 87
Conference ..................................................................................................................... 88
Local Conference ........................................................................................................ 88
Network Conference .................................................................................................. 89
Call Park ......................................................................................................................... 90
Call Pickup ...................................................................................................................... 91
Anonymous Call ............................................................................................................. 95
Anonymous Call Rejection ............................................................................................. 96
Advanced Phone Features .................................................. 97
viii
Table of Contents
Busy Lamp Field (BLF).................................................................................................... 97
Call Recording ................................................................................................................ 99
Hot Desking .................................................................................................................. 101
Intercom........................................................................................................................ 102
Outgoing Intercom Calls .......................................................................................... 102
Incoming Intercom Calls ........................................................................................... 103
Multicast Paging .......................................................................................................... 104
Sending RTP Stream ................................................................................................. 105
Receiving RTP Stream ............................................................................................... 107
Music on Hold .............................................................................................................. 108
Automatic Call Distribution (ACD) .............................................................................. 109
Messages ..................................................................................................................... 111
Voice Mail.................................................................................................................. 111
Message Waiting Indicator (MWI) .......................................................................... 112
Troubleshooting ................................................................. 115
Regulatory Notices ............................................................ 125
Service Agreements .................................................................................................... 125
Limitations of Liability................................................................................................... 125
Safety Instructions ........................................................................................................ 125
Appendix A - Time Zones .................................................. 129
Index ................................................................................. 131
ix
Overview
This chapter provides the overview of the SIP-T41P IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T41P IP phone are the LCD screen and the
keypad.
1
User Guide for the SIP-T41P IP Phone
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, " Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
③
Line Keys
Use these keys to activate up to three accounts and
assign various features.
④
Mute Key
Toggles and indicates mute feature.
Headset Key
Toggles and indicates the headset mode.
Message Key
Accesses voice mails.
Redial Key
Redials a previously dialed number.
⑤
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑥
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑦
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑧
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑨
Soft Keys
Label automatically to identity their context-sensitive
features.
Hardware component instructions of the SIP-T41P IP phone are:
2
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Auto Answer
Do Not Disturb
Call Hold
Call Mute
Ringer volume is 0
Keypad Lock
Alphanumeric input mode
Numeric input mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Multi-lingual uppercase and lowercase letters
input mode
Call Forward/Forwarded Calls
Overview
3
User Guide for the SIP-T41P IP Phone
Icon
Description
Missed Calls
Received Calls
Placed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red (300ms)
The phone is ringing.
Slow flashing red (1s)
The phone receives a voice mail.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is mute.
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
Power Indicator LED
Line key LED
4
Line key LED (configured as a BLF key)
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
Solid red
The monitored user is busy.
Slow flashing red (1s)
The call is parked against the monitored user ’s phone
number.
The monitored user’s conversation is placed on hold.
Off
The monitored user does not exist.
LED Status
Description
Solid red
There is a parked call on the line key of the non-current
page.
Solid green
There is a call on the line key of the non-current page.
Fast flashing green
The line receives an incoming call on the non-current
page.
Fast flashing red
The monitored user receives an incoming call on the
non-current page.
Off
Line keys on every page are idle.
The above introduces the default LED status. The statuses of the power indicator LED and
BLF key are configurable via web user interface. For more information, refer to
Yealink_SIP-T4X_IP_Phone_Family_Administrator_Guide
.
Line key LED (used as a page switch key)
Overview
Note
Two ways to customize configurations of your SIP-T41P IP phone:
The user interface on the IP phone.
The user interface in a web browser on your computer.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
5
User Guide for the SIP-T41P IP Phone
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Call Features
√
--Auto Answer
√
--Auto Redial
√
--Call Completion
--Call Forward
√
--Call Waiting
√
--Call Park
√
--Call Pickup
√
--Call Return
√
--Conference
--Anonymous Call
√
--Anonymous Call Rejection
√
--DND
√
Basic Phone Settings
--Language √ √
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin” (case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 19.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your computer. The default administrator user name and password are both “admin”
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
6
Overview
Options
Phone User Interface
Web User Interface
--Time & Date √ √
--Administrator Password
√
√
--Ring Tones √ √
--Backlight √ √
--Keypad Lock
√
√
--Phone Volume
√
--Call History Management
√
--Contact Management
√
--Local Directory
√
√
--Blacklist √ √
--Remote Phone Book
√
--LDAP √
--Dial Plan √
--DSS Keys √ √
--Key as Send
√
√
--Hotline √ √
--Live Dialpad
√
--Emergency Number
√
Advanced Phone Features
√
--BLF
√
--Call Recording
√
--Intercom
√
--Multicast Paging
--Music on Hold
--ACD
√
--Messages
√
SIP Account
√
--User Options
--Register Status
√
--Account Status
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--SIP Server
√
--Server Option
--Server Port
--Outbound Status
√
--Outbound Proxy
√
--NAT Traversal
7
User Guide for the SIP-T41P IP Phone
Options
Phone User Interface
Web User Interface
--STUN Status
√
--STUN Server
√
Name
Contents
Where found
Language
Quick Installation
Guide
Basic setup of the
phone
In the package
English
Quick Reference
Guide
Basic call features
and phone
customizations
In the package
English
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
On the website
English
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
You can also download the latest documentations online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=313&flag=142.
Note
The following table shows documentations available for the SIP-T41P IP phone.
Note
8
Getting Started
This chapter provides the following basic installation instructions and information for
obtaining the best performance with the SIP-T41P IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T41P IP phone package:
SIP-T41P IP Phone
9
User Guide for the SIP-T41P IP Phone
Phone Stand
Wall Mount Bracket (Optional)
Power Adapter (Optional)
Handset & Handset Cord
Ethernet Cable
10
Getting Started
Quick Installation Guide & Quick Reference Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
If your phone is already installed, proceed to Phone Initialization on page 14.
This section introduces how to install the phone:
1) Attach the stand or the optional wall mount bracket
2) Connect the handset and optional headset
3) Connect the network and power
1) Attach the stand or the optional wall mount bracket
Desk Mount Method
11
User Guide for the SIP-T41P IP Phone
The headset and wireless headset adapter EHS36 should be purchased separately.
EHS36 is used for connecting the phone and a compatible wireless headset. For more
information on how to use the EHS36, refer to
Yealink EHS36 User Guide
.
The wall mount bracket should be purchased separately. For more information on how to
attach the wall mount bracket, refer to
Yealink Wall Mount Quick Installation Guide for
SIP-T4X IP Phones
.
Wall Mount Method (Optional)
Note
2) Connect the handset and optional headset
Note
3) Connect the network and power
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power (Optional)
Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
12
Getting Started
If in-line power switch/hub is provided, you don’t need to connect the phone to the power
adapter. Make sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC
(personal computer). It is an optional connection.
Important! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
2. Connect the included or a standard Ethernet cable between the Internet port on the
phone and the one on the wall or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T41P IP phone can be powered
from a PoE-compliant switch or hub.
Note
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
13
User Guide for the SIP-T41P IP Phone
If your network does not use DHCP, proceed to Basic Network Settings on page 15.
You can view device certificate status via phone user interface only.
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen
displays "Initializing…please wait" during this process.
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4
network settings (e.g., IP address, subnet mask, default gateway address and DNS
address) by default.
Note
Note
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
Network status (e.g., IPv4 status, IP address mode, MAC address, LAN type, LAN IP
and LAN mask).
Phone status (e.g., device model, hardware version, firmware version, product ID
and device certificate status).
Account status (e.g., register status of SIP accounts).
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open the web browser on your computer.
2. Enter the IP address in the browser’s address bar, and then press the Enter key.
14
Getting Started
3. Enter the user name (admin) and password (admin) in the login page.
4. Click Confirm to login.
The phone status is displayed on the first page of the web user interface.
If your phone cannot contact a DHCP server for any reason, you need to configure
network settings manually. The IP phone can support either or both IPv4 and IPv6
addresses.
To configure the IP address mode via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN
Port.
2. Press or , or the Switch soft key to select IPv4, IPv6 or IPv4 & IPv6 from the IP
Mode field.
15
User Guide for the SIP-T41P IP Phone
Wrong network settings may result in inaccessibility of your phone and may also have an
impact on your network performance. For more information on these parameters,
contact your system administrator.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a static IPv4 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN
Port.
2. Press to select IPv4 and press the Enter soft key.
3. Press to select Static IPv4 Client and press the Enter soft key.
4. Enter the desired values in the IPv4 Address, Subnet Mask, Default Gateway,
Primary DNS and Secondary DNS fields respectively.
Note
5. Press the Save soft key to accept the change or the Back soft key to cancel.
To configure a static IPv6 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN
Port.
2. Press to select IPv6 and press the Enter soft key.
3. Press to select Static IPv6 Client and press the Enter soft key.
4. Enter the desired values in the IP Address, Prefix, Default Gateway, Primary DNS
and Secondary DNS fields respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
16
Getting Started
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 57.
If the phone has successfully started up, the idle LCD screen will be shown as below.
The idle screen shows the label of current account, time and date, and four soft keys.
17
User Guide for the SIP-T41P IP Phone
18
Customizing Your Phone
You can customize your SIP-T41P IP phone by personally configuring certain settings, for
example, contrast, time & date and ring tones. You can add contacts to the phone’s
local directory manually or from call history. You can also personalize different ring
tones for different callers.
This chapter provides basic operating instructions for customizing your phone. Topics
include:
General Settings
Audio Settings
Contact Management
Call History Management
System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
You can configure backlight to adjust the brightness of the LCD screen. Backlight status
on the LCD screen can be configured as the following types:
Always On: Backlight is on permanently.
15, 30, 60, 120, 300, 600 or 1800: Backlight is turned off when the phone is inactive
after the specified time (in seconds).
To configure the backlight via phone user interface:
1. Press Menu->Settings->Basic Settings->Display->Backlight Settings.
2. Press or , or the Switch soft key to select the desired value from the
Backlight Time field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
19
User Guide for the SIP-T41P IP Phone
Not all of the supported languages are available for selection. The available languages
depend on the language packs currently loaded to the IP phone. Please contact your
system administrator for more information on available languages of your new phone.
Backlight is configurable via web user interface at the path Settings->Preference.
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your web browser for the web user interface. If the
language of your web browser is not supported by the phone, the web user interface
will use English by default. You can change the language for the phone user interface
and the web user interface respectively.
Note
To change the language for the phone user interface:
1. Press Menu->Settings->Basic Settings->Language.
2. Press or to select the desired language.
3. Press the Save soft key to accept the change.
Text displayed on the LCD screen will change to the selected language.
To change the language for the web user interface:
1. Click on Settings->Preference.
2. Select the desired language from the pull-down list of Language.
3. Click Confirm to accept the change.
20
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