Yealink SIP-T38G User Manual

Yealink T38G

The SIP-T38G is the fully future-proofed Yealink IP phone for
businesses that think ahead - fully equipped for seamless
migration to GigE based network infrastructure. The large
high resolution colour LCD facilitates superb clear and
intuitive navigation, helping to make the SIP-T38G ideal
for environments that require maximum productivity and
efficiency.

One, Kingsmill Business Park, Kingston upon Thames, Surrey, KT1 3GZ

W: www.zedone.co E: [e-mail] T: 020 3326 0200 F: 020 3326 0210

Yealink T38G

Making a Call

Pick up the Handset to make a call.

• Dial Number Directly : Dial the number direct­ly, and press the # key to call out

• Re-dial: Dial the RD Button to dial out the last
called number directly

Answering a Call

Answering an incoming call in the following ways:

• If you are on another call, press the Hold key
to answer it

• If you are not on another call, just lift the hand­set to answer it

• You can also press the Mute button to deny the
incoming call

Muting a Call

Press the Mute button during a conversation to
mute the call, and press it again to get the micro­phone to return to normal conversation

Volume Adjustment

During the call, you can press the volume adjust­ment bars to adjust the volume

Putting a Call on Hold

Press the HOLD button to put your active call on
hold

• If there is only one call on hold, press the HOLD
key again to retrieve it

• If there are two calls on hold, press HOLD to
put the current call on hold, and retrieve the
third party

Voice Mail

The Presence of new Voice Mail messages will be
indicated by the LED, users can pick up the handset
and dial the concatenated code to get the voice­mail in the server

Conference Call

Press the Hold key during an active call

• The first call is placed on hold. You can dial the
third number, then press # key to call out.

• When the call is answered, press the Redial key
to establish a three-party conference.

• Hang up to disconnect the conference call

Call Transfer

There are three ways to transfer the call: Blind Trans­fer, Attended Transfer and Semi- Attend Transfer.

Blind Transfer:

• Press TRAN to put the caller on hold

• Dial the destination extension

• Press TRAN

• Replace receiver

Announced Transfer:

• Press TRAN to put the caller on hold

• Dial the destination extension and press #

• Announce the call to the receiving party and

then either press TRAN or replace the receiver

• Call will be transfered

Semi – Announced Transfer:

• Press TRAN to put the caller on hold

• Dial the destination extension and press #

• When you hear the ringing tone, hang up or

press the TRAN button to complete the trans­fer.

One, Kingsmill Business Park, Kingston upon Thames, Surrey, KT1 3GZ

W: www.zedone.co E: [e-mail] T: 020 3326 0200 F: 020 3326 0210

Yealink T38G

Line Keys

LED Status Description

Steady Green The account is active
Slow Blinking There is an incoming call to the account, or there is a call on hold.
Off The phone is under DND/ Forward status

LED Status Description

Steady Green Power on
Blinking Green There is an incoming call to the account, or there is a call on mute
Off Power Off

LED Status Description

Steady Blink The monitored account is in idle status

Fast Blinking Green There is an incoming call to the monitored account
Slow Blinking Green The monitored account is on a conversation.

Off It is inactive as BLF

Power Indication LED

3 Line Keys set to BLF

Power Indication LED on your Yealink

Memory Key set to BLF

LED Status Description

Steady Green The monitored account is in idle status
Blinking Red There is an incoming call to the monitored account
Steady Red The monitored account is on a conversation
Off It is inactive as a BLF

One, Kingsmill Business Park, Kingston upon Thames, Surrey, KT1 3GZ

W: www.zedone.co E: [e-mail] T: 020 3326 0200 F: 020 3326 0210

Yealink T38G

Phone Diverts and Pickups

Phone divert on * 72 press dial and destination number
Remove phone divert *73 press dial
Phone divert on busy *90 press dial
Remove divert on busy *91 press dial
Phone divert no answer *92 press dial
Remove divert no answer *93 press dial
Call pick up *98 press dial
DND activate *78 press dial

Star Codes

Descrption Code

Automatic call back deactivation #8
Call forwarding always to voicemail

activation

*21

Call forwarding always to voicemail
de-activation

#21

Call forwarding to voicemail activa­tion

*40

Call forwarding to voicemail deacti­vation

*93

Call forwarding not reachable activa­tion

*94

Call forwarding not reachable deac­tivation

*95

Call line ID delivery blocking per call *67
Calling Line ID Delivery per Call *65
Call Return *69
Call Waiting Persistent Activation *43

Descrption Code

Call Waiting Persistent de-activation #43
Cancel Call Waiting *70
Clear Voice Message Waiting Indica-

tor

*99

Customer Originated Trace *57
Directed Call Pickup *97
Directed Call Pickup with Barge-in *33
Direct Voice Mail Transfer *55
Last Number Redial *66
Per Call Account Code *71
Push to Talk *50
Speed Dial 100 *75
Speed Dial 8 *74

One, Kingsmill Business Park, Kingston upon Thames, Surrey, KT1 3GZ

W: www.zedone.co E: [e-mail] T: 020 3326 0200 F: 020 3326 0210

Yealink T38G

Operating Instructions

1. If the WAN (wide area network) connection fails to a site for any reason, including a fault on the circuit
or a power cut, then the ability to make and receive calls from the IP phones utilising that WAN circuit
will be restricted. These failures may be caused for reasons outside our control. Other services will be
fully maintained including voice mail and the ability to divert calls to other numbers including mobiles.
If another working WAN circuit is available at that site then this can be used to fully restore service to
all phones.

2. This service allows for calls to 999 and 112, however these services will be affected if there is a power
cut or your WAN circuit fails

3. With regard 999 services no location information is passed to the emergency services operator this will
mean that you will have to state the address that you wish the emergency service to attend.

4. We do not offer a paper based telephone directory service

5. If you require a PDF that allows you to print off stickers to attach to the phone device explaining the
above please contact us.

One, Kingsmill Business Park, Kingston upon Thames, Surrey, KT1 3GZ

W: www.zedone.co E: [e-mail] T: 020 3326 0200 F: 020 3326 0210