Yealink SIP-T38G User Manual
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
Cop yright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
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its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
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damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T38G IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
Thank you for choosing this Gigabit Color IP Phone which is especially designed for
power users in the office environment. This unit provides business telephony features
such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and
Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices
sections in this guide before you set up and use the SIP-T38G IP phone.
If this is your first time using the SIP-T38G IP phone, we recommend that you first refer to
the
Quick Installation Guide
and
Quick Reference Guide
, available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=182&flag=142 .
The topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following section:
Packaging Contents on page 11
Major updates have occurred to the following sections:
Documentations on page 9
v
User Guide for the SIP-T38G IP Phone
Packaging Contents on page 11
Phone Installation on page 12
The following sections are new:
Administrator Password on page 27
BroadSoft Phonebook on page 41
BroadSoft Call Log on page 44
Auto Answer on page 69
Auto Redial on page 70
Call Completion on page 71
Call Waiting on page 79
Major updates have occurred to the following sections:
Basic Network Settings on page 16
Call History Management on page 43
DSS Keys on page 47
Troubleshooting on page 111
vi
Table of Contents
About This Guide ................................................................ v
In This Guide ................................................................................................................ v
Summary of Changes.................................................................................................. v
Changes for Release 70, Guide Version 70.3............................................................ v
Changes for Release 70, Guide Version 70.2............................................................ v
Changes for Release 70, Guide Version 70.1........................................................... vi
Table of Contents.............................................................. vii
Overview ........................................................................... 1
Hardware Component Instructions ............................................................................. 1
Icon Instructions ........................................................................................................... 3
LED Instructions ............................................................................................................ 5
User Interfaces ............................................................................................................ 6
Phone User Interface ................................................................................................ 6
Web User Interface................................................................................................... 6
Documentations........................................................................................................... 9
Getting Started ................................................................ 11
Packaging Contents .................................................................................................. 11
Phone Installation ...................................................................................................... 12
Phone Initialization .................................................................................................... 15
Phone Status .............................................................................................................. 15
Basic Network Settings .............................................................................................. 16
Registration................................................................................................................ 17
Idle Screen ................................................................................................................ 17
Customizing Your Phone .................................................... 19
General Settings........................................................................................................ 19
Wallpaper ............................................................................................................... 19
Screensaver............................................................................................................ 20
Theme ..................................................................................................................... 21
Backlight ................................................................................................................. 22
Contrast .................................................................................................................. 23
Language ............................................................................................................... 24
vii
User Guide for the SIP-T38G IP Phone
Time and Date ........................................................................................................ 25
Administrator Password.......................................................................................... 27
Key as Send ............................................................................................................ 28
Keypad Lock ........................................................................................................... 28
Audio Settings ........................................................................................................... 32
Volum e.................................................................................................................... 32
Ring Tones............................................................................................................... 32
Contact Management ............................................................................................... 33
Local Directory........................................................................................................ 34
Blacklist................................................................................................................... 39
Remote Phonebook ................................................................................................ 40
BroadSoft Phonebook ............................................................................................ 41
Call History Management ......................................................................................... 43
BroadSoft Call Log .................................................................................................... 44
System Customizations .............................................................................................. 47
Headset Use ........................................................................................................... 47
DSS Keys................................................................................................................. 47
Account Management............................................................................................ 56
Dial Plan ................................................................................................................. 58
Emergency Number ................................................................................................ 61
Live Dialpad ........................................................................................................... 62
Hotline .................................................................................................................... 62
Basic Call Features ........................................................... 65
Placing Calls .............................................................................................................. 65
Answering Calls......................................................................................................... 67
Ending Calls............................................................................................................... 68
Redialing Numbers .................................................................................................... 69
Auto Answer .............................................................................................................. 69
Auto Redial ................................................................................................................ 70
Call Completion ......................................................................................................... 71
Call Return ................................................................................................................. 73
Call Mute ................................................................................................................... 73
Call Hold/Resume ...................................................................................................... 74
Do Not Disturb (DND) ................................................................................................ 75
Call Forward .............................................................................................................. 76
Call Transfer............................................................................................................... 78
Call Waiting ............................................................................................................... 79
Conference ................................................................................................................ 80
Local Conference ................................................................................................... 80
Network Conf erence .............................................................................................. 81
Call Park .................................................................................................................... 82
Call Pickup ................................................................................................................. 83
Anonymous Call ........................................................................................................ 87
viii
Table of Contents
Anonymous Call Rejection ......................................................................................... 88
Advanced Phone Features ................................................ 91
Busy Lamp Field (BLF) ............................................................................................... 91
BLF List ....................................................................................................................... 94
Shared Line ............................................................................................................... 96
Call Recording ........................................................................................................... 97
Hot Desking ............................................................................................................... 99
Intercom....................................................................................................................101
Outgoing Intercom Calls .......................................................................................101
Incoming Intercom Calls ........................................................................................102
Automatic Call Distribution (ACD) ............................................................................103
Messages .................................................................................................................105
Short Message Service (SMS) ..............................................................................105
Voice Mail ..............................................................................................................107
Message Waiting Indicator (MWI) ........................................................................109
Troubleshooting .............................................................. 111
Regulatory Notices ......................................................... 117
Service Agreements .................................................................................................117
Limitations of Liability ...............................................................................................117
Safety Instructions.....................................................................................................117
Appendix A - Time Zones ................................................ 119
Index ............................................................................. 121
ix
User Guide for the SIP-T38G IP Phone
x
Overview
This chapter provides the overview of the SIP-T38G IP phone. The topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T38G IP phone are the LCD screen and the
keypad.
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User Guide for the SIP-T38G IP Phone
It e m
De s cription
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons(for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving files! Please wait…")
• Time and date
②
Power Indicator LED
Indicates phone power status.
③
Line Keys
Use these keys to activate up to six accounts.
④
Memory Keys
Use these keys to assign various features. The key LED
will light up when the assigned feature is enabled.
⑤
MESSAGE Key
Indicates and accesses voice messages.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resume s a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
MUTE Key
Toggles the Mute feature on or off.
⑩
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑪
Redial Key
Redials a previously dialed number.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑭
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑮
Scroll through the displayed information.
Confirms actions or answers an incoming call.
Cancels actions or rejects an incoming call.
⑯
Soft Keys
Labels automatically to identity their context-sensitive
features.
Hardware component instructions of the SIP-T38G IP phone are:
2
Icons appearing on the phone LCD screen are described in the following table:
Icon s
De s cription
Network is unavailable
Registered successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Ringer volume is 0
Overview
3
User Guide for the SIP-T38G IP Phone
Icon s
De s cription
Keypad Lock
Missed Calls
Received Calls
Dialed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
Open VPN
Conference
The default contact photo
4
Pow er Indicator LED
LED St atus
De s cription
Solid green
The phone is powered on.
Flashing green
The phone is ringing.
Off
The phone is powered off.
LED St atus
De s cription
Solid green
The line is in conversation.
Fast flashing green
The line receives an incoming call, the phone is ringing.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
LED St atus
De s cription
Solid green
The monitored user is idle.
Fast flashing green
The monitored user receives an incoming call.
Slow flashing green
The monitored user is busy.
Off
The monitored user does not exist.
LED St atus
De s cription
Solid green
All the shared line parties are idle.
Slow flashing green
The shared line is seized.
Some party receives ringback.
The shared line conversation is placed on private
hold.
For a multi-party call, all the parties place the shared
line conversation on hold.
Fast flashing green
The shared line receives an incoming call.
The shared line is in conversation.
The shared line conversation is placed on public hold.
Off
The shared line does not exist.
LED St atus
De s cription
Solid green
The monitored user is idle.
Flashing red
The monitored user receives an incoming call.
Solid red
The monitored user is busy.
Off
The monitored user does not exist.
Line key LED
Line key LED (configured as BLF key)
Overview
Line key LED (configured as shared line key)
Memory key LED (configured as BLF key)
5
User Guide for the SIP-T38G IP Phone
LED St atus
De s cription
Solid green
All the parties are idle.
Solid red
The shared line is seized.
Fast flashing green
Some party receives the ringback.
Fast flashing red
The shared line receives an incoming call.
Solid orange
The shared line is in conversation.
Slow flashing orange
The shared line conversation is placed on public hold.
Slow flashing green
The shared line conversation is placed on private hold.
Slow flashing red
For multi-party call, all the parties place the shared line
conversation on hold.
Off
The shared line does not exist.
Memory key LED (configured as shared line key)
There are two ways to customize specific configurations on your SIP-T38G IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many instances, it is possible to use both the phone
user interface and the web user interface to operate the phone and change settings.
However, in some instances, it is only possible to use the phone or the web user
interface.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The "Advanced Settings" options are administrator level features only, and the
default password is admin (case-sensitive). For more information on customizing your
phone using the available options from the phone user interface, refer to Customizing
Your Phone on page 19.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g. http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your PC. The default user name is admin (case-sensitive) and the password is admin
6
Overview
Options
Phone User Interface
We b User Inte rf a ce
St a tus
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
Bas ic Call Features
--Auto Answer
--Auto Redial
--Call Completion
--Call Forward
--Call Waiting
--Call Park
--Call Pickup
--Call Return
--Conference
--Anonymous Call
--Anonymous Call Rejection
--DND
√
√
√
√
√
√
√
√
√
√
√
√
Bas ic Phone Settings
--Language
--Time & Date
--Administrator Password
--Ring Tones
--Contrast
--Backlight
--Wallpaper
--Screensaver
--Theme
--Keypad Lock
--Phone Volume
--Call History Management
--BroadSoft Call Log
--Contact Management
--Local Directory
--Blacklist
--Remote Phonebook
--BroadSoft Phonebook
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
7
User Guide for the SIP-T38G IP Phone
Options
Phone User Interface
We b User Inte rf a ce
--Dial Plan
--DSS Keys
--Key as Send
--Hotline
--Live Dialpad
--Emergency
√
√
√
Advanced Phone Features
--BLF
--BLF List
--Shared Line
--Intercom
--Call Recording
--Hot Desking
--ACD
--Messages
√
√
√
√
√
√
√
SIP Account
--User Options
--Register Status
--Activation
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Server Option
--Registrar Port
--Outbound Status
--Outbound Proxy
--Backup Outbound Proxy
--NAT Traversal
--STUN Status
--STUN Server
√
√
√
√
√
√
√
√
√
√
√
√
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
Note
8
Overview
Na m e
Cont e nt s
Whe re f ound
Language
Quick Installation
Guide
Basic set up of the
phone
In the package
English
Quick Reference
Guide
Basic call features
and phone
customizations
In the package
English
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
On the website
English
You can also download the latest documentations online:
http://www.yealink.com/SupportDownloadfiles_ detail.aspx?CateId=182&flag=142 .
The following table shows documentations available for the SIP-T38G IP phone.
Note
9
User Guide for the SIP-T38G IP Phone
10
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T38G IP phone. The topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T38G IP phone package:
SIP-T38G IP phone
Phone Stand
11
User Guide for the SIP-T38G IP Phone
Power Adapter (Optional)
Ha ndset & Handset Cord
Et hernet Cable
Quick Installation Guide & Quick Reference Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
12
If your phone is already installed, proceed to Phone Initialization on page 15.
This section introduces how to install the phone:
Attach the Stand
Connect the Handset and optional Headset
Connect the Network and Power
The headset should be purchased separately.
1) Attach the Stand:
2) Connect the Handset and optional Headset:
Getting Started
Note
3) Connect the Network and Power:
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power (Optional)
Power over Ethernet (PoE)
13
User Guide for the SIP-T38G IP Phone
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the
Ethernet cable and switch/hub is PoE compliant.
The phone can also share the network with other network device such as a PC (personal
computer). It is an optional connection.
Impo rtant! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the SIP-T38G IP phone can be powered from a PoE (IEEE
802.3af) compliant switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
14
Note
If your network does not use DHCP, proceed to Basic Network Settings on page 16.
Getting Started
After your phone has been powered up, the system boots up and performs the
following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "Initializing…Please wait" during the initialization.
DHC P (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to ob tain its valid network
settings (e.g., IP address, subnet mask, default gateway and DNS server) by default.
You can view the system status of your phone via phone user interface or web user
interface.
Available information of phone status includes:
Network status (e.g., IP address, WAN port and LAN port information)
Phone status (e.g., device model, firmware version and MAC address )
Account status (e.g., register status of SIP accounts)
To view the phone status via phone user interface:
1. Press , or press Me nu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open the web browser on your computer.
2. Enter the IP address in the browser’s address bar, and then click Enter.
15
User Guide for the SIP-T38G IP Phone
3. Enter the User Name (admin) and Password (admin) in the pop-up dialogue box.
4. Click OK to login.
If your phone cannot contact a DHCP server for any reason, you need to configure a
static IP address manually.
To configure a static IP address via phone user interface:
1. Press Me nu->Setting->Advanced Settings (password: admin) ->Ne twork->WAN
Port ->Static IP Client.
2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS
in the corresponding fields.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE
mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP
negotiation to obtain the IP address. Contact your system administrator for the PPPoE
user name and password.
To configure PPPoE via phone user interface:
1. Press Me nu->Setting->Advanced Settings (password: admin) ->Ne twork->WAN
Port ->PPPoE IP Client.
2. Enter the user name and password in the corresponding fields.
16
Note
No.
De s cription
1
This area shows the phone’s time & date.
2
This area shows the phone feature status. For more information
you can refer to Icon Instructions on page 3.
3
This area shows the six line key labels. You can also custom the
line key as other function. For more information you can refer to
DSS Keys on page 47.
4
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”.
5
This area shows the current account. User can use or to
Wrong network parameters may result in inaccessibility of your phone and may also
have an impact on your network performance. For more information about these
parameters, contact your system administrator.
Getting Started
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready to use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 56.
If the phone has successfully started up, the idle LCD screen is shown as below.
Idle Screen Description:
17
User Guide for the SIP-T38G IP Phone
No.
De s cription
choose the available account.
6
This area shows the backgrounds picture. You can also change it.
For more information you can refer to Wallpaper on page 19.
18
Customizing Your Phone
You can customize your SIP-T38G IP phone by configuring the setting for time and date,
display contrast, and ring tones, for example. You can add contacts to the phone’s local
directory manually or from call history. You can also handle incoming calls from different
contacts in different ways.
This chapter provides basic operating instructions for customizing your phone. The
topics include:
General Settings
Audio Settings
Contact Management
Call History Management
BroadSoft Call Log
System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
You can customize the wallpaper of the SIP-T38G IP phone. You can change the
wallpaper image via phone user interface or web user interface. You can also upload
custom wallpaper images via web user interface. The file format of wallpaper image
must be .jpg, .png or .bmp. Contact your system administrator for the detailed
requirement of the file format.
19
User Guide for the SIP-T38G IP Phone
To ch ange the wallpaper via phone user interface:
1. Press Me nu->Display->Wallpaper.
2. Press or , or the Switch soft key to select the desired wallpaper image.
3. Press the Save soft key to accept the change or the Ba ck soft key to cancel.
You can also change wallpaper via web user interface at the path P h one->Preference.
You can use screensaver that your phone will automatically change the pictures on the
screen during periods of user inactivity. You can configure the time out for screensaver
and preview screensaver pictures.
To configure the screensaver via phone user interface:
1. Press Me nu->Display->Screensaver.
2. Press or , or the Switch soft key to select the desired time in the Time-out
field.
After the time you specified in the Time-out field, your phone will display the
screensaver.
20
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