Yealink SIP-T32G User Manual

Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
Cop yright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
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its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
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damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T32G IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
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About This Guide

Thank you for choosing this Gigabit Color IP Phone which is especially designed for
power users in the office environment. This unit provides business telephony features
such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and
Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices
sections in this guide before you set up and use the SIP-T32G IP phone.
If this is your first time using the SIP-T32G IP phone, we recommend that you first refer to
the
Quick Installation Guide
and
Quick Reference Guide
, available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=183&flag=142.
The topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following section:
Packaging Contents on page 9
Major updates have occurred to the following sections:
Documentations on page 8
v
User Guide for the SIP-T32G IP Phone
Packaging Contents on page 9
Phone Installation on page 10
The following sections are new:
Administrator Password on page 23
BroadSoft Phonebook on page 37
BroadSoft Call Log on page 40
Auto Answer on page 61
Auto Redial on page 62
Call Completion on page 63
Call Waiting on page 71
Major updates have occurred to the following sections:
Basic Network Settings on page 14
Call History Management on page 38
DSS Keys on page 42
Troubleshooting on page 99
vi

Table of Contents

About This Guide ................................................................ v
In This Guide ................................................................................................................ v
Summary of Changes.................................................................................................. v
Changes for Release 70, Guide Version 70.3............................................................ v
Changes for Release 70, Guide Version 70.2............................................................ v
Changes for Release 70, Guide Version 70.1........................................................... vi
Table of Contents.............................................................. vii
Overview ........................................................................... 1
Hardware Component Instructions ............................................................................. 1
Icon Instructions ........................................................................................................... 3
LED Instructions ............................................................................................................ 5
User Interfaces ............................................................................................................ 5
Phone User Interface ................................................................................................ 6
Web User Interface................................................................................................... 6
Documentations........................................................................................................... 8
Getting Started .................................................................. 9
Packaging Contents .................................................................................................... 9
Phone Installation ...................................................................................................... 10
Phone Initialization .................................................................................................... 13
Phone Status .............................................................................................................. 13
Basic Network Settings .............................................................................................. 14
Registration................................................................................................................ 15
Idle Screen ................................................................................................................ 15
Customizing Your Phone .................................................... 17
General Settings........................................................................................................ 17
Wallpaper ............................................................................................................... 17
Screensaver............................................................................................................ 18
Theme ..................................................................................................................... 19
Backlight ................................................................................................................. 20
Language ............................................................................................................... 20
Time and Date ........................................................................................................ 21
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User Guide for the SIP-T32G IP Phone
Administrator Password.......................................................................................... 23
Key as Send ............................................................................................................ 24
Keypad Lock ........................................................................................................... 24
Audio Settings ........................................................................................................... 28
Volum e.................................................................................................................... 28
Ring Tones............................................................................................................... 28
Contact Management ............................................................................................... 29
Local Directory........................................................................................................ 30
Blacklist................................................................................................................... 35
Remote Phonebook ................................................................................................ 36
BroadSoft Phonebook ............................................................................................ 37
Call History Management ......................................................................................... 38
BroadSoft Call Log .................................................................................................... 40
System Customizations .............................................................................................. 42
Headset Use ........................................................................................................... 42
DSS Keys................................................................................................................. 42
Account Management............................................................................................ 50
Dial Plan ................................................................................................................. 52
Emergency Number ................................................................................................ 55
Live Dialpad ........................................................................................................... 55
Hotline .................................................................................................................... 56
Basic Call Features ........................................................... 57
Placing Calls .............................................................................................................. 57
Answering Calls......................................................................................................... 59
Ending Calls............................................................................................................... 60
Redialing Numbers .................................................................................................... 61
Auto Answer .............................................................................................................. 61
Auto Redial ................................................................................................................ 62
Call Completion ......................................................................................................... 63
Call Return ................................................................................................................. 64
Call Mute ................................................................................................................... 65
Call Hold/Resume ...................................................................................................... 65
Do Not Disturb (DND) ................................................................................................ 66
Call Forward .............................................................................................................. 67
Call Transfer............................................................................................................... 70
Call Waiting ............................................................................................................... 71
Conference ................................................................................................................ 72
Local Conference ................................................................................................... 72
Network Conf erence .............................................................................................. 73
Call Park .................................................................................................................... 74
Call Pickup ................................................................................................................. 75
Anonymous Call ........................................................................................................ 79
Anonymous Call Rejection ......................................................................................... 80
viii
Table of Contents
Advanced Phone Features ................................................ 81
Busy Lamp Field (BLF) ............................................................................................... 81
BLF List ....................................................................................................................... 84
Shared Line ............................................................................................................... 85
Call Recording ........................................................................................................... 86
Hot Desking ............................................................................................................... 88
Intercom..................................................................................................................... 90
Outgoing Intercom Calls ........................................................................................ 90
Incoming Intercom Calls ......................................................................................... 90
Automatic Call Distribution (ACD) ............................................................................. 92
Messages .................................................................................................................. 94
Short Message Service (SMS) ............................................................................... 94
Voice Mail ............................................................................................................... 96
Message Waiting Indicator (MWI) ......................................................................... 97
Troubleshooting ................................................................ 99
Regulatory Notices ......................................................... 103
Service Agreements .................................................................................................103
Limitations of Liability ...............................................................................................103
Safety Instructions.....................................................................................................103
Appendix A - Time Zones ................................................ 105
Index ............................................................................. 107
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User Guide for the SIP-T32G IP Phone
x

Overview

This chapter provides the overview of the SIP-T32G IP phone. The topics include:

Hardware Component Instructions

Icon Instructions
LED Instructions
User Interfaces
Documentation
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T32G IP phone are the LCD screen and the
keypad.
1
User Guide for the SIP-T32G IP Phone
It e m
De s cription
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information— caller ID, call duration
• Icons(for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving files! Please wait…")
• Time and date
Power Indicator LED
Indicates phone power status.
Line Keys
Use these keys to activate up to three accounts.
MESSAGE Key
Indicates and accesses voice messages.
HEADSET Key
Toggles the headset mode.
TRAN Key
Forwards a call to another number.
Redial Key
Redials a previously dialed number.
Speakerphone Key
Toggles the hands-free speakerphone mode.
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
Scroll through the displayed information.
Confirms actions or answers an incoming call.
Cancels actions or rejects an incoming call or mute the
call.
Soft Keys
Labels automatically to identity their context-sensitive
features.
Hardware component instructions of the SIP-T32G IP phone are:
2
Icons appearing on the phone LCD screen are described in the following table :
Icon s
De s cription
Network is unavailable
Registered successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Ringer volume is 0
Overview
3
User Guide for the SIP-T32G IP Phone
Icon s
De s cription
Keypad Lock
Missed Calls
Received Calls
Dialed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
Open VPN
Conference The default contact photo
4
Pow er Indicator LED
LED St atus
De s cription
Solid green
The phone is powered on.
Flashing green
The phone is ringing.
Off
The phone is powered off.
LED St atus
De s cription
Solid green
The line is in conversation.
Fast flashing green
The line receives an incoming call, the phone is ringing.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
LED St atus
De s cription
Solid green
The monitored user is idle.
Fast flashing green
The monitored user receives an incoming call.
Slow flashing green
The monitored user is busy.
Off
The monitored user does not exist.
LED St atus
De s cription
Solid green
All the shared line parties are idle.
Slow flashing green
The shared line is seized.
Some party receives ringback.
For a multi-party call, all the parties place the shared
line conversation on hold.
Fast flashing green
The shared line receives an incoming call.
The shared line is in conversation.
The shared line conversation is placed on hold.
Off
The shared line does not exist.
Line key LED
Line key LED (configured as BLF key)
Overview
Line key LED (configured as shared line key)
There are two ways to customize specific configurations on your SIP-T32G IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
5
User Guide for the SIP-T32G IP Phone
Options

Phone User Interface

We b User Inte rf a ce

St a tus
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
Bas ic Call Features
--Auto Answer
--Auto Redial
--Call Completion
--Call Forward
--Call Waiting
--Call Forward
--Call Park
--Call Pickup
--Call Return
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many instances, it is possible to use both the phone
user interface and the web user interface to operate the phone and change settings.
However, in some instances, it is only possible to use the phone or the web user
interface.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The "Advanced Settings" options are administrator level features only, the
default password is admin (case-sensitive). For more information on customizing your
phone using the available options from the phone user interface, refer to Customizing
Your Phone on page 17.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your PC. The default user name is admin (case-sensitive) and the password is admin
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
6
Overview
Options
Phone User Interface
We b User Inte rf a ce
--Conference
--Anonymous Call
--Anonymous Call Rejection
--DND
Bas ic Phone Settings
--Language
--Time & Date
--Administrator Password
--Ring Tones
--Backlight
--Wallpaper
--Screensaver
--Theme
--Keypad Lock
--Phone Volume
--Call History Management
--BroadSoft Call Log
--Contact Management
--Local Directory
--Blacklist
--Remote Phonebook
--BroadSoft Phonebook
--Dial Plan
--DSS Keys
--Key as Send
--Hotline
--Live Dialpad
--Emergency
Advanced Phone Features
--BLF
--BLF List
--Shared Line
--Intercom
--Call Recording
--Hot Desking
--ACD
--Messages
SIP Account
--User Options
--Register Status
--Activation
--Label
--Display Name
7
User Guide for the SIP-T32G IP Phone
Options
Phone User Interface
We b User Inte rf a ce
--Register Name
--User Name
--Password
--SIP Server
--Server Option
--Registrar Port
--Outbound Status
--Outbound Proxy
--Backup Outbound Proxy
--NAT Traversal
--STUN Status
--STUN Server
Na m e
Cont e nt s
Whe re f ound
Language
Quick Installation
Guide
Basic set up of the
phone
In the package
English
Quick Reference
Guide
Basic call features
and phone
customizations
In the package
English
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
On the website
English
The table above lists most of the feature options. Please refer to the relevant sections for more information.
You can also download the latest documentations online:
http://www.yealink.com/SupportDownloadfiles_ detail.aspx?CateId=183&flag=142 .
Note
The following table shows documentations available for the SIP-T32G IP phone.
Note
8

Getting Started

This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T32G IP phone. The topics include:

Packaging Contents

Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T32G IP phone package:
SIP-T32G IP phone
Phone Stand
9
User Guide for the SIP-T32G IP Phone
Power Adapter (Optional)
Ha ndset & Handset Cord
Et hernet Cable
Quick Installation Guide & Quick Reference Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
10
If your phone is already installed, proceed to Phone Initialization on page 13.
This section introduces how to install the phone:
Attach the Stand
Connect the Handset and optional Headset
The headset should be purchased separately.
Connect the Network and Power
1) Attach the Stand:
a. De sk-mounted Method:
b. Wall-mounted Method:
Getting Started
Note
2) Connect the Handset a nd optional Headset:
3) C onnect the Network and Power:
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power (Optional)
Power over Ethernet (PoE)
11
User Guide for the SIP-T32G IP Phone
If in-line power is provided, you dont need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant.
The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection.
Impo rtant! Do not unplug or remove power to the phone while it is updating firmware and configurations.
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the SIP-T32G IP phone can be powered from a PoE (IEEE
802.3af) compliant switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
12
Note
If your network does not use DHCP, proceed to Basic Network Settings on page 14.
Getting Started
After your phone has been powered up, the system boots up and performs the
following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "InitializingPlease wait" during the initialization.
DHC P (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain its valid network
settings (e.g., IP address, subnet mask, default gateway and DNS server) by default.
You can view the system status of your phone via phone user interface or web user
interface.
Available information of phone status includes:
Network status (e.g., IP address, WAN port and LAN port information)
Phone status (e.g., device model, firmware version and MAC address)
Account status (e.g., register status of SIP accounts)
To view the phone status via phone user interface:
1. Press , or press Me nu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open the web browser on your computer.
2. Enter the IP address in the browser’s address bar, and then click E n ter.
3. Enter the Us er Name (admin) and Password (admin) in the pop-up dialogue box.
4. Click OK to login.
13
User Guide for the SIP-T32G IP Phone
Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator.
If your phone cannot contact a DHCP server for any reason, you need to configure a
static IP address manually.
To configure a static IP address via phone user interface:
1. Press M e nu->Setting->Advanced Settings (password: admin) ->Network->WAN
Port ->Static IP Client.
2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS
in the corresponding fields.
3. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE
mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP
negotiation to obtain the IP address. Contact your system administrator for the PPPoE
user name and password.
To configure PPPoE via phone user interface:
1. Press M e nu->Setting->Advanced Settings (password: admin) ->Network->WAN
Port ->PPPoE IP Client.
2. Enter the user name and password in the corresponding fields.
3. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
Note
14
Getting Started
No.
De s cription
1
This area shows the phones time & date.
2
This area shows the phone feature status. For more information
you can refer to Icon Instructions on page 3.
3
This area shows the three line key labels. You can also custom the
line key as other function. For more information you can refer to
DSS Keys on page 42.
4
This area shows the soft key labels. The default soft key labels are
History, Directory, DND and Menu.
5
This area shows the current account. User can use or to
switch the available account.
6
This area shows the backgrounds picture. You can also change it.
For more information you can refer to Wallpaper on page 17.
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready to use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 50.
If the phone has successfully started up, the idle LCD screen is shown as below.
Idle Screen Description:
15
User Guide for the SIP-T32G IP Phone
16

Customizing Your Phone

You can customize your SIP-T32G IP phone by configuring the setting for time and date,
display contrast, and ring tones, for example. You can add contacts to the phone’s local
directory manually or from call history. You can also handle incoming calls from different
contacts in different ways.
This chapter provides basic operating instructions for customizing your phone. The
topics include:

General Settings

Audio Settings
Contact Management
Call History Management
BroadSoft Call Log
System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
You can customize the wallpaper of the SIP-T32G IP phone. You can change the
wallpaper image via phone user interface or web user interface. You can also upload
custom wallpaper images via web user interface. The file format of wallpaper image
must be .jpg, .png or .bmp. Contact your system administrator for the detailed
requirement of the file format.
To ch ange the wallpaper via phone user interface:
1. Press M e nu->Display->Wallpaper.
17
User Guide for the SIP-T32G IP Phone
2. Press or , or the Switch soft key to select the desired wallpaper image.
3. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
You can also change wallpaper via web user interface at the path P h one->Preference.
You can use screensaver that your phone will automatically change the pictures on the
screen during periods of user inactivity. You can configure the time out for screensaver
and preview screensaver pictures.
To configure the screensaver via phone user interface:
1. Press Me nu->Display->Screensaver.
2. Press or , or the Switch soft key to select the desired time in the Ti m e-out
field.
After the time you specified in the Time-out field, your phone will display the
screensaver.
3. Press to scroll to the P review Screensaver Pictures field, press the Enter soft key
to preview the screensaver pictures and then press the E x it soft key to back to the
previous interface.
4. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
You can also configure screensaver via web user interface at the path
Phone->Preference.
18
Customizing Your Phone
Theme 1
Theme 2
Theme 3
Theme 4
The theme can make your phone display personalized desktop and distinctive visual
enjoyment. You can change the theme for the phone via phone user interface and web
user interface.
To ch ange the theme via phone user interface:
1. Press M e nu->Display->Theme.
2. Press or to select the desired theme.
3. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
The following table lists the four themes supported by the T32G IP phone.
You can also change the theme via web user interface at the path Phone->Preference.
19
User Guide for the SIP-T32G IP Phone
Not all of the supported languages are available for selection. The available languages depend on the language packs currently loaded to the IP phone. Please contact your system administrator for more information on the available languages of your new
phone.
Backlight Level means the backlight intensity.
You can configure the backlight status on the LCD screen as the following types:
Always on: Backlight is on permanently.
1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive
for approximately 1min, 2min, 5min, 10min or 30min.
To configure the backlight via phone user interface:
1. Press M e nu->Display->Backlight.
Note
2. Press or , or the Switch soft key to select the desired level from the A ct ive
Le vel field.
3. Press or , or the Switch soft key to select the desired level from the Inactive
Le vel field.
4. Press or , or the Switch soft key to select the desired time from the
Backlight Time field.
5. Press the Sa ve soft key to accept the change or the Back soft key to cancel.
You can also configure the backlight via web user interface at the path
Phone->Preference.
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your internet browser for the web user interface. If
the language of your internet browser is not supported by the phone, the web user
interface will use English by default. You can change the language for the phone user
interface and the web user interface respectively from each other.
Note
20
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