Yealink SIP-T29G User Manual

Yealink SIP-T29G User Manual

Copyright

Copyright ©2018 YEALINK(XIAMEN)NETWORK TECHNOLOGY

Copyright © 2018Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD.

Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink (Xiamen) Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink (Xiamen) Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

Trademarks

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All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.

Warranty

(1) Warranty

THE SPECIFICATIONSANDINFORMATION REGARDING THE PRODUCTSIN THISGUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, ANDRECOMMENDATIONSIN THISGUIDE ARE BELIEVEDTO BE ACCURATE ANDPRESENTEDWITHOUT WARRANTY OF ANY KIND, EXPRESSOR IMPLIED. USERSMUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

(2) Disclaimer

YEALINK (XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKESNO WARRANTY OF ANY KINDWITH REGARDTO THIS GUIDE, INCLUDING, BUT NOT LIMITEDTO, THE IMPLIEDWARRANTIESOF MERCHANTABILITY ANDFITNESSFOR A PARTICULAR PURPOSE. Yealink (Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

(3) Limitationof Liability

Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Yealink has been suggested the occurrence of damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.

End User License Agreement

This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA for this product is available on the Yealink Support page for the product.

Patent Information

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Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

GNU GPL INFORMATION

Yealink T2X series IP phones firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/onepage_83.html.

Table of Contents

Table of Contents

About This Guide

Related Documentation

In This Guide

Getting Started with Your Phone

Hardware Overview

T2X Series Hardware

Power LEDIndicator

Line Key LED

Screen and Icons

Idle Screen

Dialing/Pre-dialing Screen

Calls Screen

Icons in the Status Bar

T29G Icons in the Status Bar

T27P/T27G Icons in the Status Bar

T23G/T23P/T21(P) E2/T19(P) E2Icons in the Status Bar

Line Key Icons

T29G Line Key Icons

T27P/T27G Line Key Icons

T23G/T23P/T21(P) E2Line Key Icons

Call History Icons

T29G Call History Icons

T27G/T27P/T23G/T23P/T21(P) E2/T19(P) E2Call History Icons

Entering Characters

Customizing Your Phone

Changing the Administrator Password

Wallpaper

Changing Idle Screen Wallpaper

Adding a Wallpaper from a USB Flash Drive

Screen Saver

Changing the Waiting Time for Screen Saver Enabling/Disabling Time & Date and Status Icons Display Adding a Screen Saver from a USB Flash Drive

Setting the Screen Saver Type

Changing the Screen Backlight Brightness and Time

Adjusting the Screen Contrast

Changing the Language

Time & Date

Setting the Time and Date Manually

Changing the Date Format

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Yealink T2Series IP Phones User Guide

Setting a Key as Send

Customizing the Soft Keys

Phone Lock

Phone Lock Types and Waiting Time

Setting the Phone Lock

Locking Your Phone Manually

Unlocking Your Phone

Changing Your Phone Unlock PIN

Audio Settings

Adjusting the Volume

Adjusting the Audio Volume

Adjusting the Ringer Volume

Setting the Ring Tone

Setting a Ring Tone for the Phone

Setting a Ring Tone for an Account

Setting a Ring Tone for a Group

Setting a Ring Tone for a Contact

Setting the Key Tone

Directory

Local Directory

Managing the Local Directory Groups

Adding Contact Groups

Editing Contact Groups

Deleting Contact Groups

Managing the Local Directory Contacts

Adding Contacts

Editing Contacts

Deleting Contacts

Deleting a Contact

Deleting All Contacts

Moving a Local Directory Contact to Blacklist

Searching for Local Directory Contacts

Favorites

Adding Favorites

Adding a Favorite from Local Directory

Adding a Favorite while Adding a Contact

Viewing Favorites

Reordering Favorites

Deleting Favorites

Deleting a Favorite by Removing a Contact from Favorites Directory Deleting a Favorite by Deleting the Favorite Index Number

Blacklist

Managing the Blacklist Contacts

Adding a Blacklist Contact

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Editing a Blacklist Contact

Deleting Blacklist Contacts

Deleting a Blacklist Contact

Deleting all Blacklist Contacts

Moving a Blacklist Contact to the Local Directory

Mobile Contacts

Adding a Mobile Contact to the Local Directory/Blacklist Searching for Mobile Contacts

Updating the Mobile Contacts

Remote Phone Book

Adding a Remote Phone Book Contact to the Local Directory/Blacklist Searching for Remote Phone Book Contacts

Call History

Viewing History Records

Adding a History Record to Local Directory/Blacklist

Deleting History Records

Deleting a Call Record

Deleting All Call Records

Disabling History Record

Call Features

Switching Among the Handset, Speakerphone and Headset Modes

Changing the Default Account

Placing Calls

Placing a Call from the Dialer

Placing Multiple Calls

Placing a Call with a Speed Dial Key

Setting a Speed Dial Key Manually

Speed Dialing a Contact Using a Speed Dial Key

Placing a Call Back to the Last Incoming Number

Setting a Recall Key

Recalling a Contact

Redialing a Number

Dialing a Hotline Number

Setting a Hotline Number and Delay Time

Placing an International Call

Placing a Call from the Call History

Placing a Call from the Directory

Placing an Anonymous Call

Enabling Anonymous Call

Placing a Anonymous Call

Answering Calls

Answering a Call

Answering a Call When in a Call

Enabling Call Waiting

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Yealink T2Series IP Phones User Guide

Answering Calls Automatically

Silencing or Rejecting Incoming Calls

Silencing a Call

Rejecting a Call Manually

Rejecting Anonymous Calls Automatically

Ending Calls

Auto Redial

Setting the Auto Redial

Redialing a Call Automatically

Call Mute

Muting/Unmuting Audio

Keep Mute

Call Hold

Holding a Call

Resuming a Held Call

Swapping Between Active and Held Calls

Do Not Disturb (DND)

Rejecting Calls with DNDon All Lines

Rejecting Calls with DNDon Specific Lines

Deactivating DND

Redirecting Incoming Calls

Forwarding Calls

Forwarding All Incoming Calls to a Contact Forwarding All Incoming Calls on All Lines Forwarding All Incoming Calls on Specific Lines Deactivating Call Forward

Forwarding an Incoming Call Manually

Forwarding Incoming Calls with a Forward Key

Setting a Forward Key

Forwarding Incoming Calls Using a Forward Key Diverting Calls to a Contact

Transferring Calls

Performing a Blind Transfer

Performing a Semi-Attended/Attended Transfer

Performing Transfer to an Existing Call

Performing Transfer with a Transfer Key

Setting a Transfer Key

Performing a Blind Transfer Using a Transfer Key Performing a Semi-Attended/Attended Using a Transfer Key

Conference Calls

Local Conference

Setting Up a Local Conference Call

Joining Two Calls in a Conference

Joining a Transfer Target and a Transferee into a Conference Holding/Resuming a Conference Call

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Muting/Unmuting a Conference Call

Splitting a Conference Call

Managing Conference Participants

Ending a Conference Call

Network Conference

Setting Up a Network Conference

Call Recording

Recording a Call

Managing a Call While Recording

Pausing a Recording

Resuming a Recording

Stopping a Recording

Playing a Recorded Call

Pausing/Resuming a Recording

Fast Forwarding/Rewinding a Played Recorded Call

Stopping a Playback

Deleting a Recorded Call

Viewing the Available Recording Time

Multicast Paging

Sending Multicast Paging

Setting a Multicast Paging Key

Setting a Paging List Key

Setting a Paging Group

Deleting a Paging Group

Sending a Paging by a Multicast Paging Key

Sending Pages by a Paging List Key

Receiving Multicast Paging

Managing a Paging Call

Advanced Features

Call Completion

Enabling Call Completion

Using Call Completion

Call Pickup

Picking up a Call Directly

Picking up a Group Call

Picking up a Call with a Directed Pickup Key

Setting a Directed Pickup Key

Directed Picking up a Call Using a Directed Pickup Key Picking up a Call with a Group Pickup Key

Setting a Group Pickup Key

Picking up a Group Call Using a Group Pickup Key Call Park and Call Retrieve

Parking or Retrieving a Call in the FACMode

Parking a Call in the FACMode

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Yealink T2Series IP Phones User Guide

Retrieving a Parked Call in the FACMode Parking or Retrieving a Call in the Transfer Mode

Parking a Call in the Transfer Mode Retrieving a Parked Call in the Transfer Mode

Parking or Retrieving a Call with a Park/Retrieve Key Setting a Park Key

Parking a Call using a Park Key

Setting a Retrieve Key

Retrieving a Parked Call using a Retrieve Key Busy Lamp Field (BLF)

Setting a BLF Key

State Indicator of Remote Line by BLF Key

Audio Alert for Monitored Lines

Setting an Alert Tone for Monitored Lines Visual Alert for Monitored Lines

Handling a Remote Call when Visual Alert Picking up a Remote Call by BLF Key

Setting the Directed Call Pickup Code for BLF key Picking up a Remote Call

Transferring a Call by BLF Key

Performing a Blind Transfer

Performing a Semi-attended/Attended Transfer Parking/Retrieving a Call by BLF Key

Parking a Call

Retrieving a Parked Call

BLF List

State Indicator of Remote Line by BLF List Key Picking up a Remote Call by BLF List Key Transferring a Call by BLF List Key

Performing a Blind Transfer

Performing a Semi-attended/Attended Transfer Retrieving a Call by BLF List Key

Barging In an Active Call by BLF List Key Shared Line

State Indicator of Shared Line

Placing Calls on a Shared line

Answering Calls on a Shared line

Placing a Call on Hold on a Shared Line

Placing a Call on Public Hold

Placing a Call on Private Hold

Setting a Private Hold Key

Holding a Call Privately

Retrieving a Held Call Remotely on a Shared line Barging In an Active Call on a Shared line Pulling a Shared Call on a Shared line

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Intercom

Placing an Intercom Call

Setting an Intercom Key

Placing an Intercom Call to the Target Extension

Picking Up an Incoming Call of the Target Extension

Setting the Directed Call Pickup Code for Intercom Key Picking Up a Remote Call by Intercom Key

Answering an Intercom Call

Setting Intercom

Answering an Intercom Call

Messages

Short Message Service (SMS)

Reading a Text Message

Sending a Text Message

Replying to a Text Message

Deleting a Text Message

Voice Mail

Setting the Voice Mail Code

Receiving a Voice Message

Leaving Voice Mails

Listening to Voice Mails

Hot Desking

Automatic Call Distribution (ACD)

Logging into the ACDSystem

Changing the ACDStatus

Optional Accessories with Your Phone

Supported Accessories Headset

Analog Headset

Connecting a YHS32/YHS33Headset

Wireless Headset

Bluetooth Headset

USB Headset

Connecting a USB Headset

Using Headsets

Activating the Headset Mode

Deactivating the Headset Mode

Bluetooth

Connecting the Bluetooth USB Dongle BT40

Activating the Bluetooth Mode

Deactivating the Bluetooth Mode

Using Bluetooth Feature

Pairing and Connecting the Bluetooth Headset

Pairing and Connecting the Bluetooth-Enabled Mobile Phone

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Yealink T2Series IP Phones User Guide

Syncing the Mobile Contacts to the IP Phone

Enabling the Mobile Contacts Sync Feature

Viewing your Mobile Contacts on the IP Phones

Disabling the Mobile Contacts Sync Feature

Viewing the Bluetooth Device Information

Editing Device Name of your Phone for Recognition

Deleting the Paired Bluetooth Device

Disconnecting the Bluetooth Device

Wireless Network

Connecting the Wi-Fi USB Dongle WF40

Activating the Wi-Fi Mode

Deactivating the Wi-Fi Mode

Using the Wi-Fi Feature

Connecting to the Wireless Network

Connecting to an Available Wireless Network Manually

Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS) Adding a Wireless Network Manually

Viewing the Wireless Network Information

Managing the Saved Wireless Network

Disconnecting the Wireless Network Connection

Expansion Module and Your Phone

Connecting the Expansion Module

Assigning the Features for Ext Keys

Adjusting the Contrast of Expansion Module

Adjusting the Backlight of Expansion Module

Maintaining Your Phone

Diagnosing the Network

Checking the Network Using “Ping” Method

Checking the Network Using “Trace Route” Method

Rebooting Your Phone

Resetting to Factory Settings

Updating the Phone Configuration

Appendix - Menu Structure

For the SIP-T29G IP Phone

For the SIP-T27P/T27G/T23P/T23G/T21(P) E2/T19(P) E2IP Phone

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About This Guide

About This Guide

Thank you for choosing Yealink T2series IP phones, which deliver the industry’s leading HDaudio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network. Meanwhile, it features a compact appearance, robust performance and cost efficiency for daily desktop voice communications.

This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone. As you read this guide, keep in mind that some features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.

This user guide contains information for the following Yealink products:

SIP-T29G IP phones

SIP-T27P IP phones

SIP-T27G IP phones

SIP-T23P IP phones

SIP-T23G IP phones

SIP-T21(P) E2IP phones (including SIP-T21E2and SIP-T21P E2IP phones)

SIP-T19(P) E2IP phones (including SIP-T19E2and SIP-T19P E2IP phones)

Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.

Related Documentation

You can obtain additional information on the following phone's support pages:

IP Phone SIP-T29G

IP Phone SIP-T27P

IP Phone SIP-T27G

IP Phone SIP-T23P

IP Phone SIP-T23G

IP Phone SIP-T21(P) E2

IP Phone SIP-T19(P) E2

The following types of related documents are available on each support page:

Release Notes, which details bug fixes and feature enhancements when an update is released.

Quick Start Guide, which describes how to assemble your phone and configure the basic phone features.

Wall Mount Installation Guide, which provides detailed instructions for how to use an optional wall mount bracket to mount your phone on the wall.

Administrator Guide, which provides the detailed information on how to configure phone features for system administrator.

Regulatory Notice, which provides information for all regulatory and safety guidance.

In This Guide

This guide mainly takes the SIP-T27G IP phone as an example. Chapters in this guide include:

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Yealink T2Series IP Phones User Guide

Chapter 1 About This Guide

Chapter 2 Getting Started with Your Phone

Chapter 3 Customizing Your Phone

Chapter 4 Audio Settings

Chapter 5 Directory

Chapter 6 Call History

Chapter 7 Call Features

Chapter 8 Advanced Features

Chapter 9 Optional Accessories with Your Phone

Chapter 10 Maintaining Your Phone

Chapter 11 Appendix - Menu Structure

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Getting Started with Your Phone

Getting Started with Your Phone

This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance.

Topics

Hardware Overview

Screen and Icons

Entering Characters

Hardware Overview

Yealink T2series IP phone has distinct hardware types:

Hardware

T19(P)E2

T27P/T23P/T23G/T21(P)E2

T27G

T29G

 

 

 

 

 

Screen

Grayscale

Grayscale

Grayscale

Color

 

 

 

 

 

Line Keys

No

Yes

Yes

Yes

 

 

 

 

 

USB Port

No

No

Yes

Yes

 

 

 

 

 

Topics

T2X Series Hardware

Power LEDIndicator

Line Key LED

T2X Series Hardware

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Yealink T2Series IP Phones User Guide

NO.

Item

Description

 

 

 

1

LCDScreen

Shows information about your phone, such as calls, messages, soft keys, time and date.

 

 

 

2

Power LEDIndicator

Indicates call status, message status and phone’s system status.

 

 

 

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Line Keys

Access your phone lines and features.

The SIP-T19(P) E2IP phone does not have Line keys.

 

 

 

 

 

4

Soft Keys

Access the function displayed on the screen above the soft keys. The soft keys change

depending on what you are doing at the time.

 

 

 

 

 

 

Navigation Keys

• Scroll through information or options displayed on the screen.

 

• Access History and Directory respectively.

 

 

 

 

 

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OK Key

Confirms actions or answers incoming calls.

 

 

 

 

Cancels actions or rejects incoming calls.

 

Cancel Key

On the SIP-T23G/T23P/T21(P) E2IP phone, you can also use it to mute or unmute an

 

activate call.

 

 

 

 

The SIP-T19(P) E2IP phone does not have Cancel Key.

 

 

 

 

 

Toggles the headset mode on or off. The LEDindicator glows green when the headset is

6

HEADSET Key

activated.

 

 

Only the SIP-T29G/T27P/T27G IP phone has a key light.

 

 

 

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HOLDKey

Places a call on hold or resumes a held call.

The SIP-T23G/T23P/T21(P) E2/T19(P) E2IP phone has HOLDkey.

 

 

 

 

 

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TRAN Key

Transfers a call.

 

 

 

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Speakerphone Key

Toggles the speakerphone (hands-free) mode or not.

 

 

 

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RDKey

Redials a previously dialed number.

 

 

 

 

 

Accesses your voice messages.

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MESSAGE Key

The LEDindicator glows green when receiving a new voice mail.

 

 

The SIP-T19(P) E2IP phone does not have a key light.

 

 

 

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CONF Key

Creates a conference with another party.

The SIP-T23G/T23P/T21(P) E2/T19(P) E2IP phone does not have CONF key.

 

 

 

 

 

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MUTE Key

Toggles the microphone on or off.

The SIP-T23G/T23P/T21(P) E2IP phone does not have MUTE key.

 

 

 

 

 

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Volume Key

Adjust the volume of handset, headset, speaker, ringer, or media.

 

 

 

 

 

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Keypad keys

Allow you to enter numbers, letters, and special characters. If a menu item has an index

number, you can use the keypad key to select the item.

 

 

 

 

 

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Speaker

Provides ringer and speakerphone audio output.

 

 

 

 

 

Secures the handset in the handset cradle when the IP phone is mounted vertically. For

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Reversible Tab

more information on how to adjust the reversible tab, refer to Yealink Wall Mount

 

 

Quick Installation Guide for Yealink IP Phones.

 

 

 

12

Getting Started with Your Phone

NO.

Item

Description

 

 

 

18

Hookswitch

Connects or disconnects the phone from the phone line. The hookswitch is auto-

matically activated when a user lifts the handset from the cradle to get a dial tone.

 

 

 

 

 

Power LED Indicator

LED Status

Description

 

 

Solid red

The phone is initializing.

 

 

Fast-flashing red (300ms)

The phone is ringing.

 

 

Slow-flashing red (1s)

The phone receives a voice mail or text message.

Solid red for 500ms and off for 3000ms alternately. The phone enters power-saving mode.

It is only available on the SIP-T29G IP phone.

Note

The SIP-T19(P) E2 IP phone only has a yellow key light.

The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator.

Line Key LED

By default, the line keys are associated with the phone lines. You can set line keys as phone feature keys, and press line keys to access the configured phone features.

LinekeyLED (default)

LED Status

Description

 

 

Solid green

The line is seized.

The line is in conversation.

 

 

 

Fast-flashing green

The line receives an incoming call.

 

 

Slow-flashing green

The call is placed on hold.

 

 

Off

The line is inactive.

 

 

LinekeyLED (configured as a Forward key with a value (destination number))

LED Status

Description

 

 

Solid green

The always forward feature is activated.

 

 

Off

The always forward feature is deactivated.

 

 

Note

If the value (the destination number) is not configured for a Forward key, the key LED glows green when the always/busy/no answer forward feature is activated. It is off when the always/busy/no answer forward feature is deactivated.

LinekeyLED (configured as a BLF key or BLF List key)

LED Status

Description

 

 

Solid green

The monitored user is idle.

 

 

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Yealink T2Series IP Phones User Guide

LED Status

Description

 

 

Fast-flashing red (200ms)

The monitored user receives an incoming call.

 

 

 

The monitored user is busy.

Solid red

The monitored user’s conversation is placed on hold (This LEDstatus requires

 

server support).

Slow-flashing red (1s)

The call is parked on the monitored user.

 

 

Off

The monitored user does not exist.

 

 

LinekeyLED (used as a page switch key)

LED Status

Description

 

 

Solid red

There is a call parked on the line whose line key is not on the current page.

 

 

Fast-flashing green

The line receives an incoming call on the line key of the non-current page.

 

 

Fast-flashing red

The monitored user receives an incoming call line whose line key is not on the

current page.

 

 

 

Off

The line keys are idle.

 

 

LinekeyLED (associated with a shared line)

The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.

LED Status

Description

 

 

Off

The shared line is idle.

 

 

Fast-flashing green

The shared line receives an incoming call.

 

 

 

The shared line is busy or is in a call.

Solid green (Local SCA Phone)

The shared line is dialing.

Solid red (Monitoring SCA Phone)

The shared line is seized.

 

The call on shared line is barged in by the other shared line party.

Slow-flashing green (Local SCA Phone)

Slow-flashing red (Monitoring SCA The call on shared line is placed on public hold.

Phone)

Slow-flashing green (Local SCA Phone) The call on shared line is placed on private hold.

Solid red (Monitoring SCA Phone)

In a multi-party call, all the participants place the call on hold.

LinekeyLED (associated with a bridged line)

The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.

LED Status

Description

 

 

Off

The bridged line is idle.

 

 

Fast-flashing green

The bridged line receives an incoming call.

 

 

14

Getting Started with Your Phone

LED Status

Description

Solid green (Local BLA Phone)

The bridged line is busy or is in a call.

Solid red (Monitoring BLA Phone)

The bridged line is dialing.

The bridged line is seized.

Slow-flashing green (Local BLA Phone)

Slow-flashing red (Monitoring BLA The call on bridged line is placed on hold.

Phone)

Screen and Icons

Before you use the phone, you need to understand the state of your phone, including phone screen layout and icons.

Topics

Idle Screen

Dialing/Pre-dialing Screen

Calls Screen

Icons in the Status Bar

Line Key Icons

Call History Icons

Idle Screen

The Idle screen is made up of three parts: the status bar, line keys and soft keys. The time & date displays on the status bar or middle of screen that varies by phone models.

SIP-T29G

SIP-T27P/T27G

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Yealink T2Series IP Phones User Guide

SIP-T23P/T23G

SIP-T19(P)E2

StatusBar: Display the default account, feature status icons, and the time. The status icons display when features are actived.

LineKeys: Display the information associated with the line and feature keys on the phone.

PageIcons: The page icons appear only when you assign functionality to line key located in line key 11-27on the SIP-T29G IP phone or line key 9-21on the SIP-T27P/T27G IP phone.

Soft Keys: Each soft key label indicates the action for the soft key below the screen.

Related Topics

Icons in the Status Bar

Changing the Default Account

Customizing the Soft Keys

Dialing/Pre-dialing Screen

When the phone is idle, you can pick up the handset, press a line key, Speakerphone key or HEADSET key (if configured by your system administrator) to access the Dialing screen. Or you can enter a number directly using the keypad to access the Pre-dialing screen. The placed call records display on the LCDscreen. From Dialing/Pre-dialing screen, you can use phone keypad to enter and edit data. The contacts whose name or phone number matches the entered characters appear on the LCDscreen. You can select the desired contact to place a call directly.

Note

Your system administrator can configure search source list in dialing, and disable the phone to display the placed call records. Check with your system administrator to find out if they are available on your phone.

16

Getting Started with Your Phone

Calls Screen

All of your active and held calls display on the Calls screen. You can press up or down navigation keys to switch among calls.

When there is an active call and a held call, the Calls screen on the IP phone is shown as below:

SIP-T27P/T27G

Icons in the Status Bar

Icons in the status bar vary by phone models.

Topics

T29G Icons in the Status Bar

T27P/T27G Icons in the Status Bar

T23G/T23P/T21(P) E2/T19(P) E2Icons in the Status Bar

T29G Icons in the Status Bar

Icons

Description

Wired network is unavailable

speakerphone (hands-free) mode

Handset mode

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Yealink T2Series IP Phones User Guide

Icons

Description

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb (DND)

Keep Mute

Ringer volume is 0

Phone Lock

Missed Calls

Call Forward

Recording starts successfully (Using a USB flash drive)

Recording is paused (Using a USB flash drive)

Bluetooth mode is on

Bluetooth headset is both paired and connected

Bluetooth-Enabled mobile phone is both paired and connected

Wi-Fi connection is successful

Wi-Fi connection fails

T27P/T27G Icons in the Status Bar

Icons

Description

Wired network is unavailable

18

Getting Started with Your Phone

Icons

Description

speakerphone (hands-free) mode

Handset mode

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb (DND)

Keep Mute

Ringer volume is 0

Phone Lock

Missed Calls

Call Forward

Recording starts successfully (Using a USB flash drive)

Recording is paused (Using a USB flash drive)

Bluetooth mode is on

Bluetooth headset is both paired and connected

Wi-Fi connection is successful

Wi-Fi connection fails

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Yealink T2Series IP Phones User Guide

T23G/T23P/T21(P) E2/T19(P) E2 Icons in the Status Bar

Icons

Description

Wired network is unavailable

speakerphone (hands-free) mode

Handset mode

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb (DND)

Keep Mute

Ringer volume is 0

Phone Lock

Missed Calls

Call Forward

Line Key Icons

Icons on the line key that vary by phone models.

Topics

T29G Line Key Icons

T27P/T27G Line Key Icons

T23G/T23P/T21(P) E2Line Key Icons

Iconindicators (associated with line key features):

Icons

Description

Hold/Public Hold

Private Hold

20

Getting Started with Your Phone

Icons

Description

DND

Voice Mail

SMS

Direct Pickup

Group Pickup

DTMF

Prefix

Local Group

XML Group

LDAP

XML Browser

Conference

Forward

Transfer

ReCall

Record

URL Record

Recording in process (Record/URL Record)

Multicast Paging

Group Listening

Paging List

Hot Desking

Zero Touch

URL

Phone Lock

Directory

Speed Dial

Iconindicators (associated with line)

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Yealink T2Series IP Phones User Guide

Icons

Description

 

 

 

The private line registers successfully

 

 

 

The shared/bridged line registers successfully

 

 

 

Registering

 

 

 

Register failed

 

 

 

DNDis enabled on this line

 

 

 

Call forward is enabled on this line

 

 

Iconindicators (associated with call park/retrieve park)

Icons

Description

 

 

 

Park successfully/Idle state

 

 

 

Park failed

 

 

 

Ringing state

 

 

 

Retrieve parked call

 

 

Iconindicators (associated with BLF/BLF List)

Icons

Description

 

 

 

Monitored line is available.

 

 

 

Monitored line is ringing.

 

 

 

Monitored line is dialing.

 

 

 

Monitored line is busy or in a call.

 

 

 

Monitored line is placed on hold.

 

 

 

Monitored line is parked.

 

 

 

BLF/BLF List fails to register.

 

 

Iconindicators (associated with intercom)

Icons

Description

 

 

 

Target extension is available.

 

 

 

Target extension is ringing.

 

 

 

Target extension is dialing or in a call.

 

 

 

Target extension fails to register.

 

 

Iconindicators (associated with ACD)

Icons

Description

 

 

 

Log in

 

 

22

Getting Started with Your Phone

Icons

Description

 

 

 

Available

 

 

 

Wrap up

 

 

 

Unavailable

 

 

 

Log out

 

 

Iconindicators (associated with a shared line)

The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.

Icons

Description

 

The shared line is idle.

 

 

(Monitoring SCA

The shared line is seized.

Phone)

 

 

 

 

The shared line receives an incoming call.

 

 

 

The shared line is dialing.

 

 

 

The shared line is in busy or is in a call.

 

 

 

The call on shared line is placed on public

 

hold.

 

 

(Local SCA Phone)

The call on shared line is placed on private

 

hold.

(Monitoring SCA

 

Phone)

 

The call on shared line is barged in by the other shared line party.

In a multi-party call, all the participants place the call on hold.

Iconindicators (associated with a bridged line)

The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.

Icons

Description

The bridged line is idle.

(for monitoring BLA The bridged line is seized. phone)

The bridged line receives an incoming call.

The bridged line is dialing.

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Yealink T2Series IP Phones User Guide

Icons

Description

The bridged line is busy or is in a call.

The call on bridged line is placed on hold.

T29G Line Key Icons

Iconindicators (associated with line):

Icons

Description

 

 

 

The private line registers successfully

 

 

 

The shared/bridged line registers successfully

 

 

 

Register failed

 

 

 

Registering

 

 

 

DNDis enabled on this line

 

 

 

Call forward is enabled on this line

 

 

Iconindicators (associated with line key features):

Icons

Description

 

 

 

Hold/Public Hold

 

Private Hold

 

DND

 

 

 

Voice Mail

 

 

 

SMS

 

 

 

Direct Pickup

 

 

 

Group Pickup

 

 

 

DTMF

 

Prefix

 

Local Group

 

XML Group

 

LDAP

 

XML Browser

 

 

 

Conference

 

 

 

Forward

 

 

 

Transfer

 

 

 

ReCall

 

 

 

Record

 

URL Record

 

Recording starts successfully (Record/URL

 

Record)

 

Multicast Paging

 

 

24

Getting Started with Your Phone

Icons

Description

 

 

 

Group Listening

 

Paging List

 

 

 

Hot Desking

 

 

 

Zero Touch

 

 

 

URL

 

 

 

Phone Lock

 

 

 

Directory

 

 

 

Speed Dial

 

 

Iconindicators (associated with call park/retrieve park)

Icons

Description

 

 

 

Park successfully/Idle state

 

 

 

Park failed

 

 

 

Ringing state

 

 

 

Retrieve parked call

 

 

Iconindicators (associated with BLF/BLF List)

Icons

Description

 

 

 

Monitored line is available.

 

 

(Flashing)

Monitored line is ringing.

 

(Flashing)

Monitored line is dialing.

 

 

Monitored line is busy or in a call.

 

 

 

Monitored line is placed on hold.

 

 

 

Monitored line is parked.

 

 

 

BLF/BLF List fails to register.

 

 

Iconindicators (associated with intercom)

 

 

Icons

Description

 

 

 

Target extension is available.

 

 

 

Target extension is ringing.

 

 

 

Target extension is dialing.

 

 

 

Target extension is busy or is in a call.

 

 

 

Target extension fails to register.

 

 

Iconindicators (associated with ACD)

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Yealink T2Series IP Phones User Guide

Icons

Description

 

 

 

Log in

 

 

 

Available

 

 

 

Wrap up

 

 

 

Unavailable

 

 

Iconindicators (associated with a shared line)

The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.

Icons

Description

 

The shared line is idle.

 

 

(Monitoring SCA

The shared line is seized.

Phone)

 

 

 

 

The shared line receives an incoming call.

 

 

 

The shared line is dialing.

 

 

 

The shared line is busy or is in a call.

 

 

 

The call on shared line is placed on public

 

hold.

 

 

(Local SCA Phone)

The call on shared line is placed on private

 

hold.

(Monitoring SCA

 

Phone)

 

The call on shared line is barged in by the other shared line party.

In a multi-party call, all the participants place the call on hold.

Iconindicators (associated with a bridged line)

The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.

Icons

Description

 

 

 

The bridged line is idle.

 

 

(Monitoring BLA

The bridged line is seized.

Phone)

 

 

The bridged line receives an incoming call.

 

 

 

The bridged line is dialing.

 

 

 

The bridged line is busy or is in a call.

 

 

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