Yealink SIP-T29G User Manual

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Warranty

(1) Warranty

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Yealink T2X series IP phones firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

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Table of Contents

About This Guide

Thank you for choosing Yealink T2 series IP phones, which deliver the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network. Meanwhile, it features a compact appearance, robust performance and cost efficiency for daily desktop voice communications.

This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone. As you read this guide, keep in mind that some features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.

This user guide contains information for the following Yealink products:

l SIP-T29G IP phones

l SIP-T27P IP phones

l SIP-T27G IP phones

l SIP-T23P IP phones

l SIP-T23G IP phones

l SIP-T21(P) E2 IP phones (including SIP-T21 E2 and SIP-T21P E2 IP phones)

l SIP-T19(P) E2 IP phones (including SIP-T19 E2 and SIP-T19P E2 IP phones)

Read the

Yealink Products Regulatory Notices guide

for all regulatory and safety guidance.

In This Guide

This guide mainly takes the SIP-T27G IP phone as an example. Chapters in this guide include:

Yealink T2 Series IP Phones User Guide

l Chapter 1 About This Guide

l Chapter 2 Getting Started with Your Phone

l Chapter 3 Customizing Your Phone

l Chapter 4 Audio Settings

l Chapter 5 Directory

l Chapter 6 Call History

l Chapter 7 Call Features

l Chapter 8 Advanced Features

l Chapter 9 Optional Accessories with Your Phone

l Chapter 10 Maintaining Your Phone

l Chapter 11 Appendix - Menu Structure

Getting Started with Your Phone

This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance.

Topics

Hardware Overview Screen and Icons Entering Characters

Hardware Overview

Yealink T2 series IP phone has distinct hardware types:

Hardware T19(P) E2 T27P/T23P/T23G/T21(P) E2 T27G T29G

Screen Grayscale Grayscale Grayscale Color

Line Keys No Yes Yes Yes

USB Port No No Yes Yes

Topics

T2X Series Hardware Power LED Indicator Line Key LED

T2X Series Hardware

Yealink T2 Series IP Phones User Guide

NO. Item Description

1 LCD Screen Shows information about your phone, such as calls, messages, soft keys, time and date.

2 Power LED Indicator Indicates call status, message status and phone’s system status.

3 Line Keys

4 Soft Keys

Navigation Keys

OK Key

Cancel Key

6 HEADSET Key

7 HOLD Key

8 TRAN Key Transfers a call.

9 Speakerphone Key Toggles the speakerphone (hands-free) mode or not.

Access your phone lines and features. The SIP-T19(P) E2 IP phone does not have Line keys.

Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.

• Scroll through information or options displayed on the screen.

• Access History and Directory respectively.

Confirms actions or answers incoming calls.

Cancels actions or rejects incoming calls. On the SIP-T23G/T23P/T21(P) E2 IP phone, you can also use it to mute or unmute an activate call. The SIP-T19(P) E2 IP phone does not have Cancel Key.

Toggles the headset mode on or off. The LED indicator glows green when the headset is activated. Only the SIP-T29G/T27P/T27G IP phone has a key light.

Places a call on hold or resumes a held call. The SIP-T23G/T23P/T21(P) E2/T19(P) E2 IP phone has HOLD key.

10 RD Key Redials a previously dialed number.

Accesses your voice messages.

11 MESSAGE Key

12 CONF Key

13 MUTE Key

Volume Key

15 Keypad keys

16 Speaker Provides ringer and speakerphone audio output.

17 Reversible Tab

The LED indicator glows green when receiving a new voice mail. The SIP-T19(P) E2 IP phone does not have a key light.

Creates a conference with another party. The SIP-T23G/T23P/T21(P) E2/T19(P) E2 IP phone does not have CONF key.

Toggles the microphone on or off. The SIP-T23G/T23P/T21(P) E2 IP phone does not have MUTE key.

Adjust the volume of handset, headset, speaker, ringer, or media.

Allow you to enter numbers, letters, and special characters. If a menu item has an index number, you can use the keypad key to select the item.

Secures the handset in the handset cradle when the IP phone is mounted vertically. For more information on how to adjust the reversible tab, refer to

Quick Installation Guide for Yealink IP Phones

Yealink Wall Mount

NO. Item Description

Getting Started with Your Phone

18 Hookswitch

Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.

Power LED Indicator

LED Status Description

Solid red The phone is initializing.

Fast-flashing red (300ms) The phone is ringing.

Slow-flashing red (1s) The phone receives a voice mail or text message.

Solid red for 500ms and off for 3000ms alternately.

Note

The SIP-T19(P) E2 IP phone only has a yellow key light. The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator.

The phone enters power-saving mode. It is only available on the SIP-T29G IP phone.

Line Key LED

By default, the line keys are associated with the phone lines. You can set line keys as phone feature keys, and press line keys to access the configured phone features.

Line key LED (default)

LED Status Description

Solid green

Fast-flashing green The line receives an incoming call.

Slow-flashing green The call is placed on hold.

Off The line is inactive.

Line key LED (configured as a Forward key with a value (destination number))

LED Status Description

Solid green The always forward feature is activated.

Off The always forward feature is deactivated.

Note

If the value (the destination number) is not configured for a Forward key, the key LED glows green when the always/busy/no answer forward feature is activated. It is off when the always/busy/no answer forward feature is deactivated.

Line key LED (configured as a BLF key or BLF List key)

LED Status Description

The line is seized. The line is in conversation.

Solid green The monitored user is idle.

Yealink T2 Series IP Phones User Guide

LED Status Description

Fast-flashing red (200ms) The monitored user receives an incoming call.

The monitored user is busy.

Solid red

Slow-flashing red (1s) The call is parked on the monitored user.

Off The monitored user does not exist.

Line key LED (used as a page switch key)

LED Status Description

Solid red There is a call parked on the line whose line key is not on the current page.

Fast-flashing green The line receives an incoming call on the line key of the non-current page.

The monitored user’s conversation is placed on hold (This LED status requires server support).

Fast-flashing red

Off The line keys are idle.

Line key LED (associated with a shared line)

The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.

LED Status Description

Off The shared line is idle.

Fast-flashing green The shared line receives an incoming call.

Solid green (Local SCA Phone) Solid red (Monitoring SCA Phone)

Slow-flashing green (Local SCA Phone) Slow-flashing red (Monitoring SCA Phone)

Slow-flashing green (Local SCA Phone) Solid red (Monitoring SCA Phone)

The monitored user receives an incoming call line whose line key is not on the current page.

The shared line is busy or is in a call. The shared line is dialing. The shared line is seized. The call on shared line is barged in by the other shared line party.

The call on shared line is placed on public hold.

The call on shared line is placed on private hold. In a multi-party call, all the participants place the call on hold.

Line key LED (associated with a bridged line)

The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.

LED Status Description

Off The bridged line is idle.

Fast-flashing green The bridged line receives an incoming call.

LED Status Description

Getting Started with Your Phone

Solid green (Local BLA Phone) Solid red (Monitoring BLA Phone)

Slow-flashing green (Local BLA Phone) Slow-flashing red (Monitoring BLA Phone)

The bridged line is busy or is in a call. The bridged line is dialing. The bridged line is seized.

The call on bridged line is placed on hold.

Screen and Icons

Before you use the phone, you need to understand the state of your phone, including phone screen layout and icons.

Topics

Idle Screen Dialing/Pre-dialing Screen Calls Screen Icons in the Status Bar Line Key Icons Call History Icons

Idle Screen

The Idle screen is made up of three parts: the status bar, line keys and soft keys. The time & date displays on the status bar or middle of screen that varies by phone models.

SIP-T29G

SIP-T27P/T27G

Yealink T2 Series IP Phones User Guide

SIP-T23P/T23G

SIP-T19(P) E2

l Status Bar: Display the default account, feature status icons, and the time. The status icons display when features

are actived.

l Line Keys: Display the information associated with the line and feature keys on the phone.

l Page Icons: The page icons appear only when you assign functionality to line key located in line key 11-27 on the

SIP-T29G IP phone or line key 9-21 on the SIP-T27P/T27G IP phone.

l Soft Keys: Each soft key label indicates the action for the soft key below the screen.

Related Topics

Icons in the Status Bar Changing the Default Account Customizing the Soft Keys

Dialing/Pre-dialing Screen

When the phone is idle, you can pick up the handset, press a line key, Speakerphone key or HEADSET key (if configured by your system administrator) to access the Dialing screen. Or you can enter a number directly using the keypad to access the Pre-dialing screen. The placed call records display on the LCD screen. From Dialing/Pre-dialing screen, you can use phone keypad to enter and edit data. The contacts whose name or phone number matches the entered characters appear on the LCD screen. You can select the desired contact to place a call directly.

Note

Your system administrator can configure search source list in dialing, and disable the phone to display the placed call records. Check with your system administrator to find out if they are available on your phone.

Getting Started with Your Phone

Calls Screen

All of your active and held calls display on the Calls screen. You can press up or down navigation keys to switch among calls.

When there is an active call and a held call, the Calls screen on the IP phone is shown as below:

Icons in the Status Bar

Icons in the status bar vary by phone models.

Topics

T29G Icons in the Status Bar T27P/T27G Icons in the Status Bar T23G/T23P/T21(P) E2/T19(P) E2 Icons in the Status Bar

T29G Icons in the Status Bar

Icons Description

Wired network is unavailable

speakerphone (hands-free) mode

Handset mode

SIP-T27P/T27G

Yealink T2 Series IP Phones User Guide

Icons Description

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb (DND)

Keep Mute

Ringer volume is 0

Phone Lock

Missed Calls

Call Forward

Recording starts successfully (Using a USB flash drive)

Recording is paused (Using a USB flash drive)

Bluetooth mode is on

Bluetooth headset is both paired and connected

Bluetooth-Enabled mobile phone is both paired and connected

Wi-Fi connection is successful

Wi-Fi connection fails

T27P/T27G Icons in the Status Bar

Icons Description

Wired network is unavailable

Icons Description

speakerphone (hands-free) mode

Handset mode

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb (DND)

Getting Started with Your Phone

Keep Mute

Ringer volume is 0

Phone Lock

Missed Calls

Call Forward

Recording starts successfully (Using a USB flash drive)

Recording is paused (Using a USB flash drive)

Bluetooth mode is on

Bluetooth headset is both paired and connected

Wi-Fi connection is successful

Wi-Fi connection fails

Yealink T2 Series IP Phones User Guide

T23G/T23P/T21(P) E2/T19(P) E2 Icons in the Status Bar

Icons Description

Wired network is unavailable

speakerphone (hands-free) mode

Handset mode

Headset mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb (DND)

Keep Mute

Ringer volume is 0

Phone Lock

Missed Calls

Call Forward

Line Key Icons

Icons on the line key that vary by phone models.

Topics

T29G Line Key Icons T27P/T27G Line Key Icons T23G/T23P/T21(P) E2 Line Key Icons

Icon indicators (associated with line key features):

Icons Description

Hold/Public Hold Private Hold

Icons Description

DND

Voice Mail

SMS

Direct Pickup

Group Pickup

DTMF Prefix

Local Group XML Group LDAP

XML Browser

Getting Started with Your Phone

Conference

Forward

Transfer

ReCall

Record URL Record

Recording in process (Record/URL Record)

Multicast Paging Group Listening Paging List

Hot Desking

Zero Touch

URL

Phone Lock

T29G Line Key Icons

Icon indicators (associated with line):

Icons Description

The private line registers successfully

The shared/bridged line registers successfully

Registering

DND is enabled on this line

Call forward is enabled on this line

Icon indicators (associated with line key features):

Icons Description

Hold/Public Hold Private Hold

DND

Voice Mail

SMS

Direct Pickup

Group Pickup

DTMF Prefix

Local Group XML Group LDAP

XML Browser

Conference

Forward

Transfer

ReCall

Record URL Record

Recording starts successfully (Record/URL Record)

Multicast Paging

Icons Description

Group Listening Paging List

Hot Desking

Zero Touch

URL

Phone Lock

T27P/T27G Line Key Icons

Icon indicators (associated with line):

Icons Description

The private line registers successfully

The shared/bridged line registers successfully

Registering

DND is enabled on this line

Call forward is enabled on this line

Icon indicators (associated with ACD)

Getting Started with Your Phone

Icons Description

Available

Wrap up

and x Unavailable

T23G/T23P/T21(P) E2 Line Key Icons

Icon indicators (associated with line):

Icons Description

The private line registers successfully

The shared/bridged line registers successfully

Registering

DND is enabled on this line

Call forward is enabled on this line

Icon indicators (associated with ACD)

Icons Description

Available

Wrap up

and x Unavailable

Yealink T2 Series IP Phones User Guide

Call History Icons

Topics

T29G Call History Icons T27G/T27P/T23G/T23P/T21(P) E2/T19(P) E2 Call History Icons

T29G Call History Icons

Icons Description

Received Calls

Placed Calls

Missed Calls

Forwarded Calls

T27G/T27P/T23G/T23P/T21(P) E2/T19(P) E2 Call History Icons

Icons Description

Received Calls

Placed Calls

Missed Calls

Forwarded Calls

Entering Characters

You can use the keypad keys on your phone to enter or update field information. The following table describes how to enter different characters using the keypad keys.

Task Action

Switch input mode Press the ABC, abc, Abc, 2aB, or 123 soft key to switch the input mode.

Select ABC, abc, 2aB or Abc mode. On the SIP-T27P/T27G/T23(P) E2/T19(P) E2 IP phone, press the keys labeled with letters until your desired letter appears. On the SIP-

Enter alphas

Enter numbers Select 123 mode, press the corresponding keys.

Enter special characters

Insert space Select ABC, abc, 2aB, or Abc mode, press the 0 key.

Move cursor

Delete one or more characters

T29G IP phone, press a keypad key repeatedly to view the character options and stop when the letter you want to enter is displayed in the field. Wait one second, and then enter the next letter.

Select ABC, abc, 2aB, or Abc mode, press * key or # key one or more times to enter one of the following special characters:

* key: *.,'?!\-()@/:_;+&%=<>￡ $¥¤[]{}~^¡¿§#"| # key: #

In 123 mode, you can press * key to choose the following special characters: .*:/@[].

Press or to position the cursor.

Position the cursor to the right of the character, and press the Delete soft key.

Customizing Your Phone

You can make your IP phone more personalized by customizing various settings.

Topics

Changing the Administrator Password Wallpaper Screen Saver Changing the Screen Backlight Brightness and Time Adjusting the Screen Contrast Changing the Language Time & Date Setting a Key as Send Customizing the Soft Keys Phone Lock

Customizing Your Phone

Changing the Administrator Password

Some features on the phone can only be set from the Advanced settings. By default, you require a password to access the Advanced settings. The default administrator password is “admin”.

For security reasons, you should change the default password as soon as possible.

Procedure

1. Navigate to Menu->Settings->Advanced Settings->Change Password.

For the SIP-T29G IP phone, navigate to Menu->Advanced->Change Password.

2. Enter the desired value in the Old PWD, New PWD and Confirm PWD field respectively.

3. Press Save.

Wallpaper

Yealink SIP-T29G IP phones support wallpaper.

The IP phone comes with a default picture, you can change it to another built-in picture. You can also add personal pictures as wallpapers using a USB flash drive.

Note

You can also change it to any custom picture uploaded by your system administrator.

Topics

Changing Idle Screen Wallpaper Adding a Wallpaper from a USB Flash Drive

Changing Idle Screen Wallpaper

You can change the wallpaper displayed on your Idle screen to any built-in picture. If your system administrator has uploaded custom pictures to your phone, you can also choose a custom picture.

Procedure

Yealink T2 Series IP Phones User Guide

1. Navigate to Menu->Basic->Display->Wallpaper.

2. Select a desired wallpaper image.

3. Press Save.

Adding a Wallpaper from a USB Flash Drive

When you set a picture in USB flash drive as wallpaper, the picture is added to the Wallpaper list.

The screens of SIP-T29G IP phones are 4.3 inches (Resolution: 480x272).

We recommend you to add a picture less than 1.8 megapixels. Either the smaller or larger picture will be scaled proportionally to fit the screen.

Before You Begin

Make sure that the picture is in the root directory of your USB flash drive, and the USB flash drive is connected to your phone successfully.

Procedure

1. Press Menu->USB->Browse Photo.

2. Select a desired picture, and then press Preview.

3. Press Set as, and then select Set as wallpaper.

4. Press OK.

The phone wallpaper will change to the selected picture.

Screen Saver

The screen saver will automatically start when the IP phone is idle for the preset waiting time. You can stop the screen saver at any time by pressing any key. When your phone is idle again for a preset waiting time, the screen saver starts again.

By default, your screen displays a built-in picture when screen saver starts. You can set custom pictures as the screen saver uploaded by your system administrator.

The time & date, certain status icons (for example, auto answer, DND, a new text message), or custom information (for example, notifications or company logo) can also display on the screen saver.

Note

The custom information is preset by your system administrator.

The SIP-T27P/T27G/T23P/T23G/T21(P) E2/T19(P) E2 IP phone only displays custom information as the screen saver.

Topics

Changing the Waiting Time for Screen Saver Enabling/Disabling Time & Date and Status Icons Display Adding a Screen Saver from a USB Flash Drive Setting the Screen Saver Type

Changing the Waiting Time for Screen Saver

You can change the waiting time for screen saver.

Procedure

Customizing Your Phone

1. Navigate to Menu->Settings->Basic Settings->Display->Screensaver.

For the SIP-T29G IP phone, navigate to Menu->Basic->Display->Screensaver.

2. Select the desired waiting time from the Wait Time field.

3. Press Save.

Enabling/Disabling Time & Date and Status Icons Display

For the SIP-T29G IP phone, you can enable or disable your phone to display Time & Date and Status Icons on the screen saver.

Before You Begin

You cannot enable Time & Date and status icons display if your system administrator has set your phone to display custom information on the screen saver.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Display->Screensaver.

For the SIP-T29G IP phone, navigate to Menu->Basic->Display->Screensaver.

2. Select the desired value from the Display Clock field.

3. Press Save.

The Time & Date and status icons displays on the screen saver, as shown below:

Adding a Screen Saver from a USB Flash Drive

You can use a picture that is stored in your USB flash drive as the screen saver on your phone. When you set one of your pictures as the screen saver, the picture is displayed on the screen saver list.

The screens of SIP-T29G IP phones are 4.3 inches (Resolution: 480x272).

We recommend you to add a picture less than 1.8 megapixels. Either the smaller or larger picture will be scaled proportionally to fit the screen.

Before You Begin

Make sure that the picture is in the root directory of your USB flash drive , and the USB flash drive is connected to your phone successfully.

Procedure

1. Press Menu->USB->Browse Photo.

2. Select the desired picture, and then press Preview.

3. Press Set as, and then select Set as screensaver.

Yealink T2 Series IP Phones User Guide

4. Press OK.

Setting the Screen Saver Type

For the SIP-T27P/T27G/T23P/T23G/T21(P) E2/T19(P) E2 IP phone, you cannot set the screen saver type. The system administrator can set custom information displayed when screen saver starts.

For the SIP-T29G IP phone, you can choose one of the following screen saver types:

l System

l Custom

l Server XML (shows custom information on the screensaver)

Before You Begin

If you want to set a custom picture as the screen saver, make sure that the custom picture has uploaded by your system administrator.

If you want to show custom information on the screen saver, make sure that the custom information has set by your system administrator.

Procedure

1. Navigate to Menu->Basic->Display->Screensaver.

2. Select the desired screen saver type from the Screensaver Type field.

l If you select System.

The IP phone will automatically set the built-in picture as the screen saver.

l If you select Custom.

The IP phone will automatically set the custom pictures as the screen saver, and display these pictures alternately.

l If you select Server XML.

The IP phone will automatically display the custom information (for example, notifications or company logo) on the screen saver.

3. Press Save.

Changing the Screen Backlight Brightness and Time

You can change the backlight brightness of the LCD screen during phone activity and inactivity. The backlight brightness automatically changes when the phone is idle for a specified time. It is not available for the SIP-T19(P) E2 IP phone.

You can change the screen backlight brightness and time in the following settings:

Active Level: The brightness level of the LCD screen when the phone is active. Digits (1-10) represent different brightness levels. 10 is the brightest level.It is only available for the SIP-T29G/T27G/T27P IP phone.

Inactive Level: The brightness of the LCD screen when the phone is inactive. You can select a low brightness or turn off the backlight. It is only available for the SIP-T29G IP phone.

Backlight Time: The delay time to change the brightness of the LCD screen when the phone is inactive. Backlight time includes the following settings:

l Always On: Backlight is on permanently.

l Always Off: Backlight is off permanently. It is not available for the SIP-T29G IP phone.

Customizing Your Phone

l 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is inactive after the designated

time (in seconds).

Procedure

1. Navigate to Menu->Settings->Basic Settings->Display->Backlight.

For the SIP-T29G IP phone, navigate to Menu->Basic->Display->Backlight.

2. For the SIP-T29G/T27G/T27P IP phone, select the desired level from the Active Level field.

3. For the SIP-T29G IP phone, select the desired value from the Inactive Level field.

4. Select the desired time from the Backlight Time field.

5. Press Save.

Adjusting the Screen Contrast

You can adjust the screen contrast of the LCD screen to make it easier to read.

The intensity of screen contrast ranges from 1 to 10 and the highest intensity is 10. It is not available for the SIP-T29G IP phone.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Display->Contrast.

2. Select the desired value from the Contrast field.

3. Press Save.

Changing the Language

The default language of the phone user interface is English. You can change the language for the phone user interface.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Language.

For the SIP-T29G IP phone, navigate to Menu->Basic->Language.

2. Select the desired language.

3. Press Save.

Text displayed on the phone user interface will change to the selected language.

Time & Date

You can set the time and date manually. The time and date format is also customizable.

Topics

Setting the Time and Date Manually Changing the Date Format

Setting the Time and Date Manually

If your phone cannot obtain the time and date automatically, you can set the time and date manually.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Time & Date->Manual Settings.

For the SIP-T29G IP phone, navigate to Menu->Basic->Time & Date->General->Manual Settings.

Yealink T2 Series IP Phones User Guide

2. Enter the specific date and time in the corresponding fields.

For the SIP-T29G IP phone, you can also press the up or down navigate key to select the desired date and time.

3. Press Save.

The time and date displayed on the LCD screen will change accordingly.

Changing the Date Format

You can customize the date by choosing among a variety of time and date formats.

The built-in date formats are listed as below:

Date Format Example (2016-09-02)

WWW MMM DD Fri, Sep 02

DD-MMM-YY 02-Sep-16

YYYY-MM-DD 2016-09-02

DD/MM/YYYY 02/09/2016

MM/DD/YY 09/02/16

DD MMM YYYY 02 Sep, 2016

WWW DD MMM Fri, 02 Sep

Note

Your system administrator can customize the date format.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Time & Date->Time & Date Format.

For the SIP-T29G IP phone, navigate to Menu->Basic->Time & Date->Time & Date Format.

2. Select the desired date format from the Date Format field.

3. Select the desired time format from the Time Format field.

4. Press Save.

Setting a Key as Send

You can set the “#” key or “*” key to perform as a send key while dialing.

Procedure

1. Navigate to Menu->Features->Key As Send.

For the SIP-T29G IP phone, navigate to Menu->Features->Others->General.

2. Select # or * from the Key As Send field, or select Disabled to disable this feature.

3. Press Save.

Customizing the Soft Keys

You can customize the function of the soft keys displayed in the bottom of the Idle screen for all IP phones except the SIP-T29G IP phone. This feature is typically used to access frequently used functions, to create menu shortcuts to

Customizing Your Phone

access frequently used phone settings. The soft keys perform the same functions as the hard keys.

Caution

We recommend that you should keep a Menu soft key, otherwise you may not access the phone settings.

Procedure

1. Navigate to Menu->Settings->Advanced Settings->Softkey Label.

2. Select the desired soft key, and then press Enter.

3. Select the desired key type from the Type field.

4. (Optional.) Select the desired line from the Account ID field.

5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.

6. (Optional.) Enter the corresponding value in the Value field.

7. Press Save.

Phone Lock

Phone lock helps you to protect your phone from unauthorized use. You can lock your phone manually when you are not using it or lock it automatically after being idle for a specified time.

Topics

Phone Lock Types and Waiting Time Setting the Phone Lock Locking Your Phone Manually Unlocking Your Phone Changing Your Phone Unlock PIN

Phone Lock Types and Waiting Time

There are three phone lock types:

l Lock the Menu soft key: it prevents unauthorized users from accessing the menu, changing the personal settings

for your phone.

l Lock the Function keys: it only allows unauthorized users to use the keypad for placing a call, answering or reject-

ing an incoming call and ending a call.

l Lock all keys: it only allows unauthorized users to use the keypad for dialing emergency number or authorized num-

bers that set up by your administrator, answering or rejecting an incoming call and ending a call.

Note

The Volume key, HEADSET key and Speakerphone key are always available when you lock the phone.

You can set a waiting time to lock your phone automatically. If the waiting time is set to 0, the phone will not be automatically locked. You need to lock your phone manually.

Setting the Phone Lock

By default, the phone lock feature is disabled. If you want to lock your phone, you need to enable this feature. You can select to use which phone lock type and specify the waiting time to lock your phone automatically.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Phone Lock.

For the SIP-T29G IP phone, navigate to Menu->Basic->Phone Lock.

Yealink T2 Series IP Phones User Guide

2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field.

3. Press OK.

4. Select Enabled from the Lock Enable field.

5. Select a desired type from the Lock Type field.

6. Enter the desired interval between 0 and 3600 (seconds) of automatic phone lock in the Auto Lock field.

7. Press Save.

Related Topics

Phone Lock Types and Waiting Time

Locking Your Phone Manually

If you have specified a timeout to lock your phone automatically, your phone will be locked after being idle for a specified time. You can also lock your phone manually.

Before You Begin

Make sure that the phone lock is enabled and you have set a phone lock type.

Procedure

1. Long press # key to lock your phone immediately on the Idle screen.

When the phone is locked, the lock icon will appear on the LCD screen.

Related Topics

Setting the Phone Lock

Unlocking Your Phone

Procedure

1. Press any locked key, the LCD screen prompts you to enter a unlock PIN.

2. Enter the desired PIN (default: 123) in the Unlock PIN field.

3. Press OK.

The lock icon disappears from the LCD screen.

Note

If you forget the unlock PIN, you can enter the administrator password to unlock your phone, and then change the unlock PIN if allowed.

Changing Your Phone Unlock PIN

The default unlock PIN is 123. You can change your unlock PIN at any time for security reasons.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Change PIN.

For the SIP-T29G IP phone, navigate to Menu->Basic->Change PIN.

2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively.

The unlock PIN length must be within 15 digits.

3. Press Save.

Audio Settings

You can control certain audio settings on your phone, including adjusting the audio volume, setting a ring tone and key tone.

Topics

Adjusting the Volume Setting the Ring Tone Setting the Key Tone

Adjusting the Volume

You can adjust the volume of audio during a call or when playing an audio file, and adjust the volume of phone ringtone.

Topics

Adjusting the Audio Volume Adjusting the Ringer Volume

Adjusting the Audio Volume

When you are playing an audio file (for example, call recording), choosing a ring tone or during a call, you can increase or decrease the volume of currently engaged audio devices (handset, speakerphone or headset).

Procedure

1. Press the Volume key to adjust the audio volume.

Related Topics

Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact Playing a Recorded Call

Adjusting the Ringer Volume

When the phone is idle or ringing, you can increase or decrease the ringer volume. If ringer volume is adjusted to the minimum, the minimum volume icon will appear on LCD screen.

Procedure

1. Press the Volume key to adjust the ringer volume.

Note

Your system administrator can disable you to adjust the ringer volume.

Setting the Ring Tone

You can choose from a variety of ring tones to distinguish your phone from your neighbor’s. You can set distinctive ring tones for groups or contacts in your local directory, so you can identify caller when your phone rings.

Yealink T2 Series IP Phones User Guide

You can also choose a unique ring tone for the different accounts on your phone.

The ring tones is used according to the priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring tone.

Note

You can also choose a custom ring tone uploaded by your system administrator.

Topics

Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact

Setting a Ring Tone for the Phone

You can choose a ring tone for all incoming calls.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Sound->Ring Tones->Common.

For the SIP-T29G IP phone, navigate to Menu->Basic->Sound->Ring Tones->Common.

2. Select a desired ring tone.

The ring tone is played automatically. You can press the Volume key to adjust the ringtone volume.

3. Press Save.

Related Topics

Adjusting the Audio Volume

Setting a Ring Tone for an Account

You can select a unique ring tone for individual account.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Sound->Ring Tones.

For the SIP-T29G IP phone, navigate to Menu->Basic->Sound->Ring Tones.

2. Select a desired account.

3. Select a desired ring tone.

The ring tone is played automatically. You can press the Volume key to adjust the ringtone volume.

If Common is selected, this account will use the ring tone selected for the phone.

4. Press Save.

Related Topics

Adjusting the Audio Volume

Setting a Ring Tone for a Group

You can select a unique ring tone for various groups in your local directory. This helps you quickly identify callers according to the phone rings.

Audio Settings

By default, the Auto is selected, and this group will use the ring tone according to the priority: Contact ring tone>Account ring tone>Phone ring tone. If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone>Group ring tone.

Note

You can only set a ring tone for a group that is added manually.

Procedure

1. Press Directory (Dir) or navigate to Menu->Directory->Local Directory to enter the local directory.

2. Highlight a desired group.

3. Press Option, and then select Detail.

4. Select a desired ring tone from the Ring field.

The ring tone is played automatically. You can press the Volume key to adjust the ringtone volume.

5. Press Save to accept the change.

Related Topics

Adjusting the Audio Volume

Setting a Ring Tone for a Contact

You can select a unique ring tone for various contacts in your directory. This helps you quickly identify callers according to the phone rings.

By default, the Auto is selected, and this contact uses the ring tone according to the priority: Group ring tone>Account ring tone>Phone ring tone.

Procedure

1. Press Directory (Dir) or navigate to Menu->Directory->Local Directory to enter the local directory.

2. Enter the desired contact group.

If the contact is not in any group, enter the All Contacts.

3. Highlight a desired contact, and then press Option. Select Detail.

4. Select a desired ring tone from the Ring field.

The ring tone is played automatically. You can press the Volume key to adjust the ringtone volume.

5. Press Save.

Related Topics

Adjusting the Audio Volume

Setting the Key Tone

You can set the phone to produce a sound when pressing the keypad keys. The key tone is enabled by default.

Procedure

1. Navigate to Menu->Settings->Basic Settings->Sound->Key Tone.

For the SIP-T29G IP phone, navigate to Menu->Basic->Sound->Key Tone.

2. Select the desired value from the Key Tone field.

3. Press Save.

Yealink T2 Series IP Phones User Guide

Call History

The IP phones maintain call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls.

Topics

Viewing History Records Adding a History Record to Local Directory/Blacklist Deleting History Records Disabling History Record

Viewing History Records

You can view a list of up to 100 missed, placed, received and forwarded call records.

Procedure

1. Press History.

The LCD screen displays all call records.

2. Select a desired list.

3. Press Option, and then select Detail.

The detailed information of the entry appears on the LCD screen.

Call History

Adding a History Record to Local Directory/Blacklist

You can add a history record to the Local Directory or to Blacklist.

Procedure

1. Press History.

The LCD screen displays all call records.

2. Select a desired list.

3. Highlight a desired entry, and then press Option.

4. Select Add to Contact (or Add to Blacklist).

5. Edit the corresponding fields.

6. Press Save.

Deleting History Records

You can delete a call record or all call records from the call history list.

Topics

Deleting a Call Record Deleting All Call Records

Deleting a Call Record

Procedure

1. Press History.

Yealink T2 Series IP Phones User Guide

The LCD screen displays all call records.

2. Select a desired list.

3. Highlight a desired entry, and then press Delete.

Deleting All Call Records

Procedure

1. Press History.

The LCD screen displays all call records.

2. Select a desired list.

3. Press Option, and then select Delete All.

A confirmation message is displayed, confirming that you want to delete all the records.

4. Press OK to delete.

Disabling History Record

History record feature is enabled by default, if you do not want to save the call log, you can disable this feature.

Procedure

1. Navigate to Menu->Features->History Setting.

For the SIP-T29G IP phone, navigate to Menu->Features->Others->General.

2. Select Disabled from the History Record field.

3. Press Save.

Call Features

The Yealink IP phone is designed to be easily used like a phone deployed on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

Topics

Switching Among the Handset, Speakerphone and Headset Modes Changing the Default Account Placing Calls Answering Calls Silencing or Rejecting Incoming Calls Ending Calls Auto Redial Call Mute Call Hold Do Not Disturb (DND) Redirecting Incoming Calls Transferring Calls Conference Calls Call Recording Multicast Paging

Switching Among the Handset, Speakerphone and Headset Modes

You can select the desired mode before placing a call, or can alternate among Speakerphone, Headset, and Handset modes during a call.

You can switch the audio output mode of a phone.

l Switching to handset mode

Pick up the handset to switch to the handset mode.

l Switching to speakerphone (hands-free) mode

Press the Speakerphone key to switch to the speakerphone (hands-free) mode.

l Switching to headset mode

Press the HEADSET key to switch to the headset mode. The LED indicator glows green when the headset is activated. The SIP-T29G/T27G/T27P IP phone does not have key light.

Note

Your system administrator can disable you to use handset, speakerphone (Hands-free) or headset mode.

Related Topics

Headset

Changing the Default Account

If there are multiple accounts registered on the phone, the phone will use the default account to dial out by default.

Yealink T2 Series IP Phones User Guide

From the Idle screen, you can press the left or right navigation key to select the desired account as the default account for all IP phones. For the SIP-T29G IP phone, you can also change the default account from the menu.

It is not available for the SIP-T19(P) E2 IP phone.

Procedure

1. Navigate to Menu->Features->Others->Default Account.

2. Select a desired account from the Default Account field.

3. Press Save.

Related Topics

Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.

By default, the phone uses the default account to place a call.

Topics

Placing a Call from the Dialer Placing Multiple Calls Placing a Call with a Speed Dial Key Placing a Call Back to the Last Incoming Number Redialing a Number Dialing a Hotline Number Placing an International Call Placing a Call from the Call History Placing a Call from the Directory Placing an Anonymous Call

Placing a Call from the Dialer

The Dialer enables you to enter a number to place a call and display a list of previously placed calls or similar numbers in your directory. You can also select a desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number.

Use your phone just like any other phone to make a call.

Note

Your system administrator can configure the source list for searching and disable to display the placed call records. Check with your system administrator to find out if they are available on your phone.

Procedure

1. Do one of the following:

l Start typing a phone number.

l Press a desired line key (not for the SIP-T19(P) E2 IP phone).

l Pick up the handset, press the Speakerphone key or the HEADSET key.

2. Enter a number or select a contact.

Call Features

3. Press the OK key or Send.

Note

Your system administrator can enable live keypad feature, which enables your phone to automatically dial out the phone number after a period of time without pressing the Send soft key. Check with your system administrator to find out if this feature is available on your phone.

Related Topics

Switching Among the Handset, Speakerphone and Headset Modes

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call.

Procedure

1. Do one of the following:

l Press the line key (not for the SIP-T19(P) E2 IP phone). The active call is placed on hold.

l Press the HOLD key or Hold to place the original call on hold.

Press New Call (NewCall).

2. Enter the desired number or select a contact.

3. Press Send.

Related Topics

Call Hold

Placing a Call with a Speed Dial Key

You can quickly dial a number which is used frequently or hard to remember by using a speed dial key.

Topics

Setting a Speed Dial Key Manually Speed Dialing a Contact Using a Speed Dial Key

Setting a Speed Dial Key Manually

You can set a line key as a Speed Dial key for a contact number. Line key is not available on SIP-T19(P) E2 IP phone, so ask your system administrator to set a Speed Dial key for your phone.

Before You Begin

If your system administrator has enabled the Favorites feature on the phone, you cannot manually set a Speed Dial key.

Yealink T2 Series IP Phones User Guide

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select SpeedDial from the Type field.

4. Select a desired line from the Account ID field.

5. Do one of the following:

l (Optional.) Enter the string that will appear on the LCD screen in the Label field.

Enter the contact number you want to dial out directly in the Value field.

l For theSIP-T29G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desired con-

tact from the Directory list(s).

6. Press Save.

Tip

You can long press a desired line key to set it as a Speed Dial key.

Speed Dialing a Contact Using a Speed Dial Key

Before You Begin

You need to set a line key as a Speed Dial key. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Speed Dial key has set for your phone.

Procedure

1. Press a Speed Dial key when the phone is idle.

Related Topics

Setting a Speed Dial Key Manually

Placing a Call Back to the Last Incoming Number

You can place a call back to the last incoming number quickly by using a Recall key.

Topics

Setting a Recall Key Recalling a Contact

Setting a Recall Key

You can set a line key as a Recall key. Line key is not available on SIP-T19(P) E2 IP phone, so ask your system administrator to set a Recall key for your phone.

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select Key Event from the Type field.

4. Select ReCall from the Key Type field.

5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.

6. Press Save.

Call Features

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Recalling a Contact

Before You Begin

You need to set a line key as Recall key. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Recall key has set for your phone.

Procedure

1. Press the Recall key.

Related Topics

Setting a Recall Key

Redialing a Number

The phone keeps a record of all the placed calls. You can call the recent dialed phone number.

Procedure

1. Press the RD key.

A record of Placed Calls displays on the phone screen.

2. Select the desired record, press Send.

Tip

Press the RD key twice to call the last dialed number.

Dialing a Hotline Number

You can configure a hotline number and hotline delay. Then the IP phone will dial out the hotline number automatically after the delay time when you lift the handset, press the Speakerphone key or the line key.

Topics

Setting a Hotline Number and Delay Time

Procedure

1. Navigate to Menu->Features->Hot Line.

On the SIP-T29G IP phone, navigate to Menu->Features->Others->Hot Line.

2. Enter the desired number in the Hotline Number field.

3. Enter the desired delay time between 0 and 10 (seconds) in the Hotline Delay field.

4. Press Save.

Placing an International Call

You can place an international call when you prefix the phone number with a plus sign (+).

Procedure

Yealink T2 Series IP Phones User Guide

1. Pick up the phone.

2. Press 123 to switch the input mode from 123 to abc.

3. Press star key (*) repeatedly until the plus sign (+) appears.

4. Press abc three times to switch the input mode from abc to 123.

5. Enter the phone number.

6. Press Send.

Placing a Call from the Call History

You can place calls to the contact from the Call History list. The Call History list contains missed calls, placed calls, received calls, and forwarded calls.

Procedure

1. Press History.

The phone screen displays all call records.

2. Select a desired call list.

3. Select a desired call record, and press Send.

Placing a Call from the Directory

You can search or call contacts in your phone directories.

Procedure

1. Press Directory (Dir) or navigate to Menu->Directory.

2. Select the desired directory and contact group.

3. Select a desired contact, and press Send.

If the selected contact has multiple numbers, select a desired number, and press Send.

Related Topics

Searching for Local Directory Contacts

Placing an Anonymous Call

You can place a call to someone without revealing your identification by blocking your name or phone number from being displayed on the callee’s phone screen.

Note

Anonymous call is not available on all servers. Check with your system administrator to find out if this feature is available on your phone.

You need to enable anonymous call for a specific line first, and then use this line to place calls.

Topics

Enabling Anonymous Call Placing a Anonymous Call

Enabling Anonymous Call

Before You Begin

Call Features

Check with your system administrator if the anonymous call on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Menu->Features->Anonymous Call (Anonymous).

2. Select a desired line from the Line ID field (not for the SIP-T19(P) E2 IP phone).

For the SIP-T29G IP phone, select a desired line.

3. Select Enabled from the Local Anonymous field.

4. (Optional.) Select the desired value from the Send Anony Code (Send Anonymous Code) field.

5. (Optional.) Enter the anonymous call on code and off code respectively in the On Code and Off Code field.

6. Press Save.

Placing a Anonymous Call

Before You Begin

Enable anonymous call for a specific line.

Procedure

1. Select the anonymous line to place a call.

The LCD screen of callee’s phone prompts an incoming call from anonymity.

If the callee enables anonymous rejection feature, your phone LCD screen may has a prompt that the callee does not accept calls from anonymous number.

Related Topics

Enabling Anonymous Call Rejecting Anonymous Calls Automatically

Yealink T2 Series IP Phones User Guide

Answering Calls

When your phone receives an incoming call on your phone, you can choose to answer it in various ways, including answering a call or multiple calls, or answering calls automatically.

Topics

Answering a Call Answering a Call When in a Call Answering Calls Automatically

Answering a Call

Procedure

1. Do one of the following:

l Pick up the handset.

l Press the Speakerphone key.

l Press the HEADSET key. The key LED glows green (only on the SIP-T29G/T27G/T27P IP phone).

l Press Answer or the line key that has the flashing green LED indicator.

The call is answered in the speakerphone (hands-free) mode by default.

Related Topics

Switching Among the Handset, Speakerphone and Headset Modes

Answering a Call When in a Call

When you are in an active call and an incoming call arrives on the phone, the call waiting tone beeps, and the incoming call information is displayed.

Before You Begin

Enable call waiting feature on the phone.

Procedure

1. Press the Answer soft key.

The active call is placed on hold, and the incoming call becomes active.

Related Topics

Enabling Call Waiting

Call Features

Enabling Call Waiting

Call waiting enables you to receive another call when there is already an active call on your phone. If it is disabled, the new incoming call will be rejected automatically.

You can enable call waiting feature to avoid missing important calls during a call. You can also set the phone to play a warning tone when the new incoming call arrives.

Before You Begin

Check with your system administrator if the call waiting on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Menu->Features->Call Waiting.

2. Select Enabled from the Call Waiting field.

3. Select Enabled from the Play Tone field.

4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off Code field.

5. Press Save.

Answering Calls Automatically

Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your phone is idle.

Note

When you are in an active call and an incoming call arrives on the phone, the incoming call will not be automatically answered even if auto answer is enabled. Your system administrator can configure the phone to automatically answer the incoming call after ending all calls. Check with your system administrator to find out if it is available on your phone.

Procedure

1. Navigate to Menu->Features->Auto Answer.

2. Select a desired line (not for the SIP-T19(P) E2 IP phone).

3. Select Enabled from the Status field.

For the SIP-T29G IP phone, select Enabled from the Auto Answer field.

4. Press Save.

If the auto answer feature is enabled for the default account, the auto answer icon appears on the phone screen.

Silencing or Rejecting Incoming Calls

When you receive an incoming call, you can choose to silence or reject the call instead of answering.

Yealink T2 Series IP Phones User Guide

Topics

Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Automatically

Silencing a Call

You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification continues to display on your phone.

Procedure

1. Press Silence.

Rejecting a Call Manually

Procedure

1. Press Reject to reject an incoming call.

Rejecting Anonymous Calls Automatically

You can set your phone to automatically reject incoming calls from callers who have concealed their caller ID information (including name or phone number). Your phone does not ring, and you are not notified of an attempted call.

Before You Begin

Check with your system administrator if the anonymous call rejection on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Menu->Features->Anonymous Call (Anonymous).

For the SIP-T29G IP phone, navigate to Menu->Features->Anonymous.

2. Select a desired line from the Line ID field (not for the SIP-T19(P) E2 IP phone).

For the SIP-T29G IP phone, select a desired line.

3. Select Enabled from the Local Anony Reject (Local Anonymous Rejection) field.

4. (Optional.) Select the desired value from the Send Rejection Code field.

5. (Optional.) Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code

field.

6. Press Save.

When the caller has anonymous call feature enabled and places a call to your IP phone, the call is automatically rejected.

Related Topics

Placing an Anonymous Call

Ending Calls

Procedure

1. Do one of the following:

Call Features

l If you are using the handset, press the Cancel key, End Call (EndCall) or hang up the handset.

l If you are using the headset, press the Cancel key or End Call (EndCall).

l If you are using the speakerphone, press the Cancel key, Speakerphone key or End Call (EndCall).

Tip

You can press the HEADSET key to end calls. Check with your system administrator to find out if it is available on your phone.

Auto Redial

Auto Redial enables you to redial a phone number automatically when the callee is busy.

Topics

Setting the Auto Redial Redialing a Call Automatically

Setting the Auto Redial

You can enable auto redial, set the number of auto redial attempts and the time to wait between redial attempts.

Procedure

1. Navigate to Menu->Features->Auto Redial.

For the SIP-T29G IP phone, navigate to Menu->Features->Others->Auto Redial.

2. Select Enabled from the Auto Redial field.

3. Enter the desired time (between 1 and 300 seconds) in the Redial Interval field.

4. Enter the desired times (between 1 and 300) in the Redial Times field.

5. Press Save.

Redialing a Call Automatically

Before You Begin

Enable auto redial feature on the phone.

Procedure

When the callee is busy, the phone screen prompts whether to auto redial the contact, press OK.

1. The phone screen displays the redial times and interval, press OK.

Yealink T2 Series IP Phones User Guide

2. Wait for the designated period of time or press OK to redial the phone number immediately.

The phone will retry as many times as configured until the callee answers the call.

Related Topics

Setting the Auto Redial

Call Mute

You can mute the microphone of the active audio device during an active call so that the other party cannot hear you.

Call mute applies to all modes (Handset, Headset and Speakerphone).

Topics

Muting/Unmuting Audio Keep Mute

Muting/Unmuting Audio

When you are in a call, you can mute the audio, so that you can hear the other person, but he/she cannot hear you.

Procedure

1. Press the MUTE key during a call.

On the SIP-T23G/T23P/T21(P) E2 IP phone, press the Cancel key.

2. Press the MUTE key again to unmute the call.

On the SIP-T23G/T23P/T21(P) E2 IP phone, press the Cancel key again.

Tip

You can also mute the microphone while phone is dialing or ringing, so that the other party cannot hear you when the call is set up. It is available on the SIP-T23P/T23G/T21(P) E2 IP phone only when the keep mute feature is enabled by your system administrator.

Keep Mute

In a call center or meet room, if incoming calls are answered automatically, the callers may hear your discussion with your colleagues. You can mute the phone in an idle state to prevent the unintended situation. The mute state of your phone persists across calls. The phone stays in the mute state until you unmute the microphone manually or until the phone restarts.

Before You Begin

Check with your system administrator if keep mute is configured on your phone.

Call Features

Procedure

1. Press the MUTE key when the phone is idle.

The mute icon appears on the Idle screen.

2. Press the MUTE key again to deactivate the mute state.

Call Hold

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, your IP PBX may play music to the other party while waiting.

Topics

Holding a Call Resuming a Held Call Swapping Between Active and Held Calls

Holding a Call

Procedure

1. Press the HOLD key or Hold during a call.

The LCD screen indicates that the call is on hold.

The phone ignores engaged audio device (handset or headset) and plays beep in the Speakerphone (hands-free) mode by default.

Note

The phone plays beep of a specified frequency softly to remind you that you still have a call on hold. Your system administrator can customize the frequency and configure when to play beep.

Yealink T2 Series IP Phones User Guide

Resuming a Held Call

Procedure

1. Press the HOLD key again, corresponding line key or Resume.

If multiple calls are placed on hold, select the desired call first.

Swapping Between Active and Held Calls

You can easily switch between active and held calls.

Procedure

Do one of the following to swap the active and held calls:

l If the call is active, press the Swap soft key.

l If the call is held, press the corresponding line key to swap to the active call.

Do Not Disturb (DND)

DND enables your phone to reject all incoming calls automatically when you do not want to be interrupted. You can enable DND globally on the phone or enable DND for specific lines (not for the SIP-T19(P) E2 IP phone).

If you want to receive specific numbers when DND is enabled, you can ask your system administrator to set DND Authorized Numbers.

Note

Check with your system administrator to find out if the DND feature is available on your phone.

Topics

Rejecting Calls with DND on All Lines Rejecting Calls with DND on Specific Lines Deactivating DND

Rejecting Calls with DND on All Lines

You can activate DND for all the lines on your phone. The phone will reject all incoming calls automatically.

Note

If both DND and busy forward are activated on the phone, calls will be forwarded to the configured destination number.

Procedure

1. Navigate to Menu->Features->DND.

2. Select Enabled from the DND Status field.

3. Press Save.

The DND icon appears in the status bar.

Tip

To activate or deactivate DND quickly, press the DND soft key when the phone is idle.

Related Topics

Deactivating DND Icons in the Status Bar Redirecting Incoming Calls

Call Features

Rejecting Calls with DND on Specific Lines

By default, the DND feature applies to all lines on your phone. Your system administrator can change the DND mode to Custom so that you can enable DND for specific lines. It is not available for the SIP-T19(P) E2 IP phone.

Before You Begin

The DND mode is set to Custom. Check with your system administrator if the DND on code or off code is required. If required, get it from your system administrator.

Procedure

1. Press DND when the phone is idle.

2. Select a desired line, and then press Enter.

3. Select Enabled from the DND Status field.

On the SIP-T29G IP phone, set DND Status to On.

4. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.

5. Press Save.

The DND icon appears on the desired line. If you activate DND on the default line, the DND icon will appear both on the line and in the status bar.

Tip

You can press the All On soft key to activate DND for all lines.

Related Topics

Deactivating DND Icons in the Status Bar Line Key Icons

Deactivating DND

You can deactivate DND when you are ready to resume receiving calls again.

Yealink T2 Series IP Phones User Guide

Procedure

1. Navigate to Menu->Features->DND.

2. (Optional) If the DND is activated on specific lines, select a desired line, and then press Enter.

3. Select Disabled from the DND Status field.

On the SIP-T29G IP phone, set DND Status to Off.

4. Press Save.

The DND icon disappears.

Tip

To deactivate DND quickly, press theDND soft key when the phone is idle. You can press the All Off soft key to deactivate DND for all lines when deactivating it for a specific line.

Related Topics

Rejecting Calls with DND on All Lines Rejecting Calls with DND on Specific Lines

Redirecting Incoming Calls

You can redirect incoming calls by forwarding all incoming calls to a contact, forwarding an incoming call manually, forwarding incoming calls with a forward key or diverting calls from a specific contact to another contact.

Topics

Forwarding Calls Diverting Calls to a Contact

Forwarding Calls

You can forward calls from any line on your phone to a contact. There are two ways of forwarding your calls:

l Forwarding calls in special situations, such as when the phone is busy or there is no answer, or forwarding all incom-

ing calls to a contact immediately.

If you want to receive specific numbers when Forward is activated, you can ask your system administrator to set Forward Authorized Numbers.

l Manually forwarding an incoming call to a number.

Topics

Forwarding All Incoming Calls to a Contact Forwarding an Incoming Call Manually Forwarding Incoming Calls with a Forward Key

Forwarding All Incoming Calls to a Contact

You can set up your phone to forward all incoming calls to a contact with one of the following types:

l Always Forward: Forwards all incoming calls immediately.

l Busy Forward: Forwards incoming calls when you are busy in a call.

l No Answer Forward: Forwards incoming calls when no one answers the calls.

Topics

Forwarding All Incoming Calls on All Lines

Call Features

Forwarding All Incoming Calls on Specific Lines Deactivating Call Forward

Forwarding All Incoming Calls on All Lines

Before You Begin

Check with your system administrator if the forward on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Menu->Features->Call Forward.

2. Select a desired forwarding type and select Enabled from the corresponding field.

3. Do one of the following:

l Enter the contact number you want to forward incoming calls to in the Forward to field. l For the SIP-T29G IP phone, highlight the Forward to field. Press Directory (Dir), and then select a desired con-

tact from the Directory list(s).

4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

5. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code

field.

6. Press Save.

The call forward icon on the Idle screen indicates that the call forward is activated.

Tip

When the phone is idle, you can press a Forward key to activate always forward feature to a specific contact.

Forwarding All Incoming Calls on Specific Lines

By default, the forward setting applies to all lines on your phone. Your system administrator can change the forward mode to Custom so that you can set Forward setting for specific lines. It is not available for the SIP-T19(P) E2 IP phone.

Before You Begin

The call forward mode is set to Custom. Check with your system administrator if the forward on code or off code is required. If required, get the forward on code or off code from your system administrator.

Procedure

1. Navigate to Menu->Features->Call Forward.

2. Select a desired line.

3. Select a desired forwarding type and select Enabled from the corresponding field.

4. Do one of the following:

tact from the Directory list(s).

5. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

6. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code

field.

7. Press Save.

Yealink T2 Series IP Phones User Guide

The forward icon appears on the desired line. If you activate forward on the default line, the forward icon will appear both on the line and in the status bar.

Tip

You can press the All Lines soft key to activate forward for all lines.

Deactivating Call Forward

You can deactivate call forward when you no longer want to forward your calls.

Procedure

1. Navigate to Menu->Features->Call Forward.

2. If the forward is activated for specific lines, select a desired line.

3. Select the desired forwarding type and select Disabled from the corresponding field.

4. Press the Save soft key.

Tip

You can press the All Lines soft key to deactivate forward for all lines when deactivating it for a specific line.

Forwarding an Incoming Call Manually

You can manually forward the call to another contact while your phone rings.

Procedure

1. When the phone is ringing, press Forward.

2. Enter the number you want to forward the incoming call to.

3. Press the OK key or Send.

The LCD screen prompts a call forward message.

Forwarding Incoming Calls with a Forward Key

By default, when the phone receives an incoming call, you can easily press the Forward key to forward the incoming call to a specific contact. When the phone is idle, you can also press the Forward key to activate always forward feature to forward incoming calls to a specific contact.

Topics

Setting a Forward Key Forwarding Incoming Calls Using a Forward Key

Setting a Forward Key

You can set a line key as a Forward key, and specify a contact you want to forward the incoming calls to for this key. Line key is not available on the SIP-T19(P) E2 IP phone, so ask your system administrator to set a Forward key for your phone.

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select Key Event from the Type field.

4. Select Forward (FWD) from the Key Type field.

5. Do one of the following:

l (Optional.) Enter the string that will display on the LCD screen in the Label field.

Call Features

Enter the contact number you want to forward the incoming calls to in the Value field.

l For theSIP-T29G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desired con-

tact from the Directory list(s).

6. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Forwarding Incoming Calls Using a Forward Key

Before You Begin

You need to set a Forward key with a specific contact. Make sure your system administrator has set the forward mode to Phone. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Forward key has set for your phone.

Procedure

1. Do the following:

l When the phone is idle, press the forward key to activate the always forward feature.

The LCD screen prompts you the Always Forward feature is activated and the contact number that all incoming call will forward to.

l When the phone is ringing, press the forward key to quickly forward the call to the specific contact.

Tip

If the forward feature is activated, you can press another Forward key to switch the target contact number when the phone is idle.

Diverting Calls to a Contact

You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.

Procedure

1. Press Directory (Dir) or navigate to Menu->Directory->Local Directory to enter the local directory.

2. Enter the desired contact group.

If the contact is not in any group, enter the All Contacts.

3. Highlight a desired contact, and then press Option. Select Detail.

4. Edit the contact information.

5. Enter a contact’s number you want to divert the call to in the Auto Divert field.

6. Press Save.

Related Topics

Forwarding Calls

Transferring Calls

During a call, you can transfer the call to another contact in one of three ways:

l Blind Transfer: Transfer a call directly to the third party without consulting.

l Semi-Attended Transfer: Transfer a call when receiving ringback.

l Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.

Yealink T2 Series IP Phones User Guide

Topics

Performing a Blind Transfer Performing a Semi-Attended/Attended Transfer Performing Transfer to an Existing Call Performing Transfer with a Transfer Key

Performing a Blind Transfer

You can transfer a call to another contact immediately without consulting with her/him first.

Procedure

1. Press the TRAN key or Transfer (Trans) during a call.

2. On all IP phones except the SIP-T29G IP phone, select New Call first.

3. Do one of the following:

l Enter the number or select a contact from the placed call list you want to transfer to.

l If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact directly.

l Press Directory (Dir). Select a desired contact from the Directory list(s).

4. Press B Transfer (B Trans) or the TRAN key to complete the transfer.

Tip

If you are using a handset, the transfer can be completed by hanging up the handset.

Performing a Semi-Attended/Attended Transfer

You can transfer a call to another contact immediately when receiving ringback or after consulting with her/him first.

Procedure

1. Press the TRANkey or Transfer (Trans) during a call.

2. Do one of the following:

l Enter the number or select a contact from the placed call list you want to transfer the call to.

l Press Directory (Dir). Select a desired contact from the Directory list(s).

3. Press the OK key or Send.

4. Do one of the following:

l When you hear the ringback tone, press the TRANkey or Transfer (Trans) to finish a semi-attended transfer.

l After the contact answers the call, press the TRANkey or Transfer (Trans) to finish an attended transfer.

Tip

If you are using a handset, the transfer can be completed by hanging up the handset.

Related Topics

Setting a Speed Dial Key Manually Performing Transfer with a Transfer Key

Performing Transfer to an Existing Call

If there are multiple calls on the SIP-T27P/T27G/T23P/T23G/T21(P) E2/T19(P) E2 phone, you can transfer a call to an existing call.

Before You Begin

Your system administrator has enabled the Allow Trans Exist Call feature.

Procedure

1. Press the TRAN key or Transfer (Trans) during a call.

2. Select the desired hold call you want to transfer the call to, and then press Select.

The call is then connected to the call which you are transferring to.

Call Features

Performing Transfer with a Transfer Key

By default, you can transfer a call to a specific contact directly using a Transfer key during a call. Your system administrator can also set your phone to perform attended transfer when using a Transfer key.

Topics

Setting a Transfer Key Performing a Blind Transfer Using a Transfer Key Performing a Semi-Attended/Attended Using a Transfer Key

Setting a Transfer Key

You can set a line key as a Transfer key, and specify a contact you want to transfer a call to for this key. Line key is not available on the SIP-T19(P) E2 IP phone, so ask your system administrator to set a Transfer key for your phone.

Procedure

1. Navigate to Menu->Features->DSS Keys, and then select a desired line key.

2. Select Key Event from the Type field.

3. Select Transfer (Trans) from the Key Type field.

4. Do one of the following:

l (Optional.) Enter the string that will display on the LCD screen in the Label field.

Enter the contact number you want to transfer the call to in the Value field.

l For theSIP-T29G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desired con-

tact from the Directory list(s).

5. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Performing a Blind Transfer Using a Transfer Key

Before You Begin

Yealink T2 Series IP Phones User Guide

You need to set a Transfer key with a specific contact. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Transfer key has set for your phone. By default, your system administrator has set your phone to perform blind transfer by Transfer key.

Procedure

1. Press the Transfer key during a call.

The call is transferred to the specific contact directly.

Related Topics

Setting a Transfer Key

Performing a Semi-Attended/Attended Using a Transfer Key

Before You Begin

You need to set a Transfer key with a specific contact. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Transfer key has set for your phone. Your system administrator has set your phone to perform attended transfer by Transfer key.

Procedure

1. Press the Transfer key during a call.

The phone calls the specific contact first. Wait until you hear the ringback tone or until the contact answers the call.

2. Press the Transfer key again.

Related Topics

Setting a Transfer Key

Conference Calls

The Yealink IP phones support three-way local conference and multi-way network conference.

Note

Network conference is not available on all servers. Check with your system administrator to find out if it is available on your phone.

Topics

Local Conference Network Conference

Local Conference

The IP phones support three-way (including yourself) conference call, which is the default conference type called Local Conference. You can set up a conference between an active call and a hold call at any time by pressing the Con-

ference (Conf) soft key.

Note

Check with your system administrator to find out if local conference is enabled on your phone.

Topics

Call Features

Setting Up a Local Conference Call Joining Two Calls in a Conference Joining a Transfer Target and a Transferee into a Conference Holding/Resuming a Conference Call Muting/Unmuting a Conference Call Splitting a Conference Call Managing Conference Participants Ending a Conference Call

Setting Up a Local Conference Call

Procedure

1. Place a call to the first party.

2. When the first party answers the call, press Conference (Conf) to place a new call.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

3. Enter the number of the second party to dial out.

You can also select a desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number.

The active call is placed on hold.

4. When the second party answers the call, press Conference (Conf) again to join all parties in the conference.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

Joining Two Calls in a Conference

You can select a hold call to join into a conference call with the active call.

Procedure

1. Place two or more calls using the same or different accounts on the phone.

2. Select the desired call for conference and ensure that the call is active.

3. Press Conference (Conf).

4. Select a desired hold call, and then press Select.

Yealink T2 Series IP Phones User Guide

On the SIP-T29G IP phone, press Send.

The active call and the selected hold call are joined into a conference. If there are multiple hold calls, the other hold calls on the same or different accounts remain hold.

Joining a Transfer Target and a Transferee into a Conference

After consulting with the contact you want to transfer a call to, you can also join the two calls in a conference.

Procedure

1. Press Conference (Conf) after talking with the contact you want to transfer a call to.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

The transferee and the transfer target are joined into a conference.

Related Topics

Performing a Semi-Attended/Attended Transfer

Holding/Resuming a Conference Call

When you place a conference call on hold, both the other two participants are placed on hold. The other two participants cannot hear each other until you resume the held conference call.

Procedure

1. Press the HOLD key or Hold to place the conference on hold.

2. Press the HOLD key again or Resume to resume the held conference call.

Muting/Unmuting a Conference Call

You can mute the local microphone during a conference call so that the other two participants can hear each other except you.

Procedure

1. Press the MUTE key to mute the conference.

On the SIP-T23G/T23P/T21(P) E2 IP phone, press the Cancel key.

2. Press the MUTE key again to unmute the conference.

On the SIP-T23G/T23P/T21(P) E2 IP phone, press the Cancel key again.

Splitting a Conference Call

You can split the conference call into two individual calls. After you split a conference call, the conference call ends, and the other two parties are held. You can resume one of the hold calls.

Call Features

Procedure

1. Press Split.

Managing Conference Participants

You can manage conference participants in the following ways:

l Mute a participant

l Hold a participant

l Remove a participant from the conference

Procedure

Press Manage, and then select the desired party, you can do the following:

l Press Far Mute (FarMute) to mute the party. The muted party can hear everyone, but no one can hear the muted

party.

l Press Far Hold (FarHold) to hold the party. The held party cannot hear anyone, and no one can hear the held party.

l Press Remove to remove the party from the conference call.

l Press Back to return to the previous screen.

Ending a Conference Call

By default, the other two parties drop the call when you end the conference call. However, your system administrator can set up that the other two parties remain connected when you end the conference call.

Procedure

1. Press End Call (EndCall) to drop the conference call.

Network Conference

If your system administrator has set network conference feature on your phone, you can initiate a conference with multiple participants.

Topics

Setting Up a Network Conference

Procedure

1. Place a call to the first party.

2. Press Conference (Conf) to place a new call.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

The active call is placed on hold.

3. Enter the number of the second party, and then press the OK key or Send.

4. When the second party answers the call, press Conference (Conf) to add the second party to the conference.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

5. Press Conference (Conf) to place a new call.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

The conference call is placed on hold.

Yealink T2 Series IP Phones User Guide

6. Enter the number of the new party, and then press the OK key or Send.

7. When the new party answers the call, press Conference (Conf) to add the new party to the conference.

On the SIP-T29G/T27G/T27P IP phone, you can also press the CONF key.

8. Repeat steps 5 to 7 until you add all parties.

Note

The procedures for setting up a network conference call on specific servers may be different from introduction above. Contact your system administrator for more information.

Call Recording

On the SIP-T29G/T27G IP phone, you can record active calls onto a USB flash drive connected to your IP phone, and the recordings are saved as *.wav files.

Recording using a USB flash drive is not available by default. Check with your system administrator to find out if this feature is available on your phone.

Note

For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your IP phone on your phone's support page on Yealink Support. The size of a single recording file should be less than 2G.

Topics

Recording a Call Managing a Call While Recording Pausing a Recording Pausing a Recording Resuming a Recording Resuming a Recording Stopping a Recording Playing a Recorded Call Pausing/Resuming a Recording Fast Forwarding/Rewinding a Played Recorded Call Stopping a Playback Deleting a Recorded Call Viewing the Available Recording Time

Recording a Call

You can record active calls on the phone. You cannot record calls when there are no connected calls, when you place a new call, transfer a call or initiate a conference, or when you have an incoming call.

Important

Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of any governing call recording in the country where you are. It is also very important to inform all the call parties that you are recording and ask for their consent before recording the conversation.

Procedure

1. During a call, press More->Start REC.

The LCD screen displays a recording icon and recording duration.

Call Features

Managing a Call While Recording

You can hold/resume, mute, transfer, place a new call or set up a conference call during recording. All calls you handle during a recording are recorded in a same file.

If your call is placed on hold, the recording is paused. It means that both you and the remote party are not recorded. If you mute the call, the muted party is not recorded.

Pausing a Recording

You can pause a recording during a call at any time. Both you and other parties are not recorded.

Procedure

1. Press More, and then press PauseREC.

The pause recording icon appears on the LCD screen and the duration stops counting.

Resuming a Recording

You can resume a paused recording during a call.

Procedure

1. Press More, and then press ReREC.

The recording continues within the same file.

Stopping a Recording

You can stop recording during a call. When you end a call during recording, the recording will also be stopped and saved as *.wav file in the USB flash drive automatically.

Procedure

l Press More, and then press StopREC.

The recording icon and recording duration disappears. A message is displayed, prompting that the call is recorded successfully.

l Press More and then press End Call (EndCall).

The recording icon and recording duration disappears, and the phone returns to the Idle screen. A prompt message is displayed, prompting that the call is recorded successfully.

Playing a Recorded Call

You can browse and play back the recorded files on your phone.

During the recording plays, you can switch among Speakerphone (hands-free) modes by pressing the speakerphone key, Handset modes by pressing the HEADSET key or Handset mode by picking up the handset.

Yealink T2 Series IP Phones User Guide

Tip

You can also play back the recorded calls on the phone or on a computer using an application capable of playing “.wav” files.

Procedure

1. Navigate to Menu->USB->Browse Audio.

The LCD screen shows all recorded files (file name, duration time and file size) in the Browse Audio list. The file- name consists of the recording time & date, the other party’s number/IP address/name (or the first person’s number/IP address/name you called).

2. Select a desired file to play.

The length of the recording and a progress bar are displayed as the recording plays.

You can press the Volume key to adjust the volume of audio output.

Related Topics

Switching Among the Handset, Speakerphone and Headset Modes Adjusting the Audio Volume

Pausing/Resuming a Recording

When you receive an incoming call while playing a recording, the recording is paused automatically. You can resume the playback after handling the call. You can also pause the recording manually at any time.

Procedure

1. Press Pause to pause the playback. The Play soft key appears on the LCD screen.

2. Press Play to resume the playback.

Fast Forwarding/Rewinding a Played Recorded Call

While a recorded call plays, you can fast forward or rewind the playback at any time.

Call Features

Procedure

l Press F.Fwd ( ) to skip forward the playback. Press once to skip forward 8 seconds.

l Press F.Rew ( ) to rewind the playback. Press once to rewind 8 seconds.

Stopping a Playback

When you finish listening to a recording, you can stop playing by pressing the Back soft key. The phone returns to the Browse Audio screen.

Deleting a Recorded Call

You can delete the recorded calls when you need additional space on your USB drive.

Procedure

1. Navigate to Menu->USB->Browse Audio.

2. Highlight a desired recording, and then press Delete.

A confirmation message is displayed, confirming that you want to delete the audio.

3. Press OK to delete.

Viewing the Available Recording Time

When you insert a USB flash drive to the IP phone during a call, a message will pop up to tell you how much time is available for recording.

During a recording, if there is insufficient free space (30 minutes or 10 minutes left) on the USB flash drive, the IP phone will prompt you a message (XX minutes left for call recording). If no free space on the USB flash drive during recording, recording is stopped and saved in the USB flash drive automatically.

You can also view the storage space of the USB flash drive and check the available recording time before recording, since the insufficient free space may result in call recording failure.

Procedure

1. Navigate to Menu->USB->Storage Space.

Multicast Paging

Multicast Paging allows you to easily and quickly broadcast instant audio announcements to users who are listening to a specific multicast group on a specific channel.

The IP phone supports the following 31 channels:

Yealink T2 Series IP Phones User Guide

l 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running firmware version 80 or earlier can be

regarded as listening to channel 0. It is the default channel.

l 1 to 25: Broadcasts are sent to channel 1 to 25. We recommend that you specify these channels when broadcasting

with Polycom IP phones which have 25 channels you can listen to.

l 26 to 30: Broadcasts are sent to channel 26 to 30. We recommend that you specify these channels when broad-

casting with Yealink IP phones running firmware version 81 or later.

Note that all IP phones that you want to include in the multicast paging group need to be in the same network, since a broadcast is used. The IP phone can only send/receive broadcasts to/from the listened channels. Other channels’ broadcasts will be ignored automatically by the IP phone.

Topics

Sending Multicast Paging Receiving Multicast Paging Managing a Paging Call

Sending Multicast Paging

Yealink IP phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR.

You can set a line key as Multicast Paging key or Paging list key on the phone, which allows you to send announcements to the phones with pre-configured multicast address(es) on specific channel(s).

Note

Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.

Topics

Setting a Multicast Paging Key Setting a Paging List Key Setting a Paging Group Deleting a Paging Group Sending a Paging by a Multicast Paging Key Sending Pages by a Paging List Key

Setting a Multicast Paging Key

You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the idle screen. Line key is not available on the SIP-T19(P) E2 IP phone, so ask your system administrator to set an Multicast Paging key for your phone.

Before You Begin

Get the multicast IP address and port number from your system administrator.

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select Key Event from the Type field.

4. Select Multicast Paging from the Key Type field.

5. (Optional.) Enter the paging group name in the Label field.

Call Features

6. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Value field.

7. Enter the desired channel between 0 and 30 in the Channel field.

8. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Setting a Paging List Key

You can set a Paging List key to easily access the paging groups on the idle screen. Line key is not available on the SIPT19(P) E2 IP phone, so ask your system administrator to set an Paging List key for your phone.

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select Key Event from the Type field.

4. Select Paging List from the Key Type field.

5. (Optional.) Enter the string that will display on the LCD screen in the Label field.

6. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Setting a Paging Group

Before You Begin

Get the multicast IP address and port number from your system administrator.

Procedure

1. Press the paging list key when the phone is idle.

If the paging list key is not set, you can also navigate to

Menu->Features->Others->Paging List for the SIP-T29G IP phone or Menu->Features->Paging List for other IP phones.

2. Select a desired paging group.

The default tag is Empty if it is not configured before.

3. Press Option, and then select Edit.

4. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field.

5. Enter the string that will display on the LCD screen in the Label field.

6. Enter the desired channel between 0 and 30 in the Channel field.

7. Press Save.

8. To set more paging groups, repeat steps 2 to 7.

Deleting a Paging Group

Procedure

1. Press the paging list key when the phone is idle.

If the paging list key is not set, you can navigate to

Yealink T2 Series IP Phones User Guide

Menu->Features->Others->Paging List on the SIP-T29G IP phone or Menu->Features->Paging List on other IP phones

2. Select a desired paging group.

3. Press Option, and then select Delete.

A confirmation message is displayed, confirming that you want to delete the paging group.

4. Press OK.

Sending a Paging by a Multicast Paging Key

Before You Begin

You need to set a Multicast Paging key in advance. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Multicast Paging key has set for your phone.

Procedure

1. Press the Multicast Paging key when the phone is idle.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.

On all IP phones except the SIP-T19(P) E2 IP phone, the multicast paging key LED glows green.

The following figure shows a multicast RTP session on the phone:

Related Topics

Setting a Multicast Paging Key

Sending Pages by a Paging List Key

Before You Begin

You need to set a Paging List key in advance. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Paging List key has set for your phone.

Procedure

1. Press the paging list key when the phone is idle.

2. Select a desired paging group.

3. Press Paging to send RTP.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.

Related Topics

Call Features

Setting a Paging List Key

Receiving Multicast Paging

You system administrator has set a listening paging group for you, and then you can receive a paging call when the phone is idle. The paging call is automatically answered on your phone.

When there is a voice call or a paging call in progress, or when DND is activated on your phone, the phone handles the new paging call differently which depends on multicast listening settings configured by your system administrator.

Managing a Paging Call

During a paging call, you can do the following:

l Press Hold to place the current paging call on hold.

The paging call is placed on hold and receiver’s phone releases the session.

l Press Resume to resume the held paging call.

The multicast RTP session is re-established.

l Press End Call (EndCall) to end the paging call.

Yealink T2 Series IP Phones User Guide

Advanced Features

This chapter explains how to use the advanced features on the IP phone.

Topics

Call Completion Call Pickup Call Park and Call Retrieve Busy Lamp Field (BLF) BLF List Shared Line Intercom Messages Hot Desking Automatic Call Distribution (ACD)

If you require additional information or assistance with your new phone, contact your system administrator.

Call Completion

When you place a call and the callee is temporarily unavailable to answer the call, call completion allows your phone to monitor the busy party and establish a call after the busy party becomes available to receive a call.

Note

Call completion is not available on all servers. For more information, contact your system administrator.

Topics

Enabling Call Completion Using Call Completion

Enabling Call Completion

Procedure

1. Navigate to Menu->Features->Call Completion.

For the SIP-T29G IP phone, navigate to Menu->Features->Others->Call Completion.

2. Select Enabled from the Call Completion field.

3. Press Save.

Using Call Completion

Before You Begin

Enable call completion feature on the phone. You place a call and the callee is temporarily unavailable to answer the call.

Procedure

1. The phone screen prompts whether to wait for the callee, press OK to activate the call completion feature.

Yealink T2 Series IP Phones User Guide

2. When the callee becomes idle, the phone screen prompts whether to dial the number, press OK to dial the number.

Related Topics

Enabling Call Completion

Call Pickup

You can use call pickup to answer someone else’s incoming call on your phone. Check with your system administrator to find out if this feature is available on your phone.

The Yealink IP phone supports Directed Call Pickup and Group Call Pickup.

l Directed Call Pickup: allows you to pick up incoming calls from another phone. l Group Call Pickup: allows you to pick up incoming calls to any phone within a predefined group of phones,

without dialing the extension of another phone.

Topics

Picking up a Call Directly Picking up a Group Call Picking up a Call with a Directed Pickup Key Picking up a Call with a Group Pickup Key

Picking up a Call Directly

You can answer a call that rings on another phone. If there are multiple incoming calls on the phone at the same time, you can only pick up the first incoming call.

Before You Begin

The target phone receives an incoming call. Your system administrator has enabled the directed call pickup and set the directed call pickup code.

Procedure

Advanced Features

1. Pick up the handset, press the line key or the Speakerphone key.

The DPickup soft key appears on the LCD screen (You may need to press the More soft key to see the DPickup soft key).

2. Press DPickup on your phone.

3. Enter the phone number which is receiving an incoming call.

4. Press DPickup again.

The call is answered on your phone.

Tip

When the phone is idle, you can use a Directed Pickup or BLF/BLF List key to pick up a call to a specific contact directly. BLF/BLF List key is not available on the SIP-T19(P) E2 IP phone.

Related Topics

Picking up a Call with a Directed Pickup Key Picking up a Remote Call by BLF Key Picking up a Remote Call by BLF List Key

Picking up a Group Call

When any phone within a predefined group of phones receives an incoming call, you can pick up that call easily on your phone.

Before You Begin

Your system administrator has enabled the group call pickup and set the group call pickup code.

Procedure

1. Pick up the handset, press the line key or the Speakerphone key.

The GPickup appears on the LCD screen.

2. Press GPickup on your phone when any phone in the group receives an incoming call.

The call is answered on your phone.

Tip

When the phone is idle, you can use a Group Pickup key to pick up a group call directly.

Related Topics

Picking up a Call with a Group Pickup Key

Picking up a Call with a Directed Pickup Key

You can easily use a Directed Pickup key to pick up a call to a specific contact’s phone.

Topics

Setting a Directed Pickup Key Directed Picking up a Call Using a Directed Pickup Key

Setting a Directed Pickup Key

You can set a line key as a Directed Pickup key, and specify a contact you want to pick up a call from for this key. Line key is not available on the SIP-T19(P) E2 IP phone, so ask your system administrator to set a Directed Pickup key for

Yealink T2 Series IP Phones User Guide

your phone.

Before You Begin

Your system administrator has set the directed call pickup code.

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select Key Event from the Type field.

4. Select Pick Up from the Key Type field.

5. Select a desired line from the Account ID field.

6. Do one of the following:

l (Optional.) Enter the string that will display on the LCD screen in the Label field.

Enter a contact number you want to pick up a call from in the Value field.

l For theSIP-T29G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desired con-

tact from the Directory list(s).

7. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Directed Picking up a Call Using a Directed Pickup Key

Before You Begin

You need to set a Directed Pickup key. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Directed Pickup key has set for your phone. The target phone receives an incoming call.

Procedure

1. Press the Directed Pickup key.

The call is answered on your phone.

Related Topics

Setting a Directed Pickup Key

Picking up a Call with a Group Pickup Key

You can easily press a Group Pickup key to pick up a group call.

Topics

Setting a Group Pickup Key Picking up a Group Call Using a Group Pickup Key

Setting a Group Pickup Key

You can set a line key as a Group Pickup key. Line key is not available on the SIP-T19(P) E2 IP phone, so ask your system administrator to set a Group Pickup key for your phone.

Before You Begin

Advanced Features

Check with your system administrator if the group call pickup code is required for this key. If required, get the group call pickup code from your system administrator.

Procedure

1. Navigate to Menu->Features->DSS Keys.

2. Select a desired line key.

3. Select Key Event from the Type field.

4. Select Group Pick Up from the Key Type field.

5. Select a desired line from the Account ID field.

6. (Optional.) Do one of the following:

l (Optional.) Enter the string that will appear on the LCD screen in the Label field.

Enter group call pickup code in the Value field.

l For theSIP-T29G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desired con-

tact from the Directory list(s).

7. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Picking up a Group Call Using a Group Pickup Key

Before You Begin

You need to set a Group Pickup key. If you are using the SIP-T19(P) E2 IP phone, check with your system administrator if the Group Pickup key has set for your phone. Any phone within a predefined group of phones receives an incoming call.

Procedure

1. Press the Group Pickup key.

The call is answered on your phone.

Related Topics

Setting a Group Pickup Key

Call Park and Call Retrieve

You can use this feature to park a call, and then retrieve the call either from your phone or another phone. After you park a call, the call is placed on hold, you can continue the conversation after retrieving it.

The IP phone supports this feature under the following modes:

l FAC mode: park the call to the local extension or a desired extension through dialing the park code.

l Transfer mode: park the call to the shared parking lot through performing a blind transfer. For some servers, the sys-

tem will return a specific retrieve park number (park retrieve code) from which the call can be retrieved after parking successfully.

Note

Call park is not available on all servers. Check with your system administrator to find out if it is available on your phone.

Yealink T2 Series IP Phones User Guide

Topics

Parking or Retrieving a Call in the FAC Mode Parking or Retrieving a Call in the Transfer Mode Parking or Retrieving a Call with a Park/Retrieve Key

Parking or Retrieving a Call in the FAC Mode

Your system administrator sets up the FAC mode in which you can park and retrieve a call on your phone.

Topics

Parking a Call in the FAC Mode Retrieving a Parked Call in the FAC Mode

Parking a Call in the FAC Mode

Before You Begin

Your system administrator has set call park in the FAC mode.

Procedure

1. During a call, press Park (You may need to press the More soft key to see the Park soft key).

The phone will dial the configured call park code.

2. Do one of the following:

l If you want to park the call against the local extension, press the # key.

l If you want to park the call against a desired extension, enter the extension (for example, 4606) where you want

to park the call and press the # key.

If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. The call is parked against the specified extension.

Tip

You can use a Park key or a BLF key to park a call to a specific contact directly. BLF key is not available on the SIP-T19(P) E2 IP phone.

Related Topics

Parking or Retrieving a Call with a Park/Retrieve Key Parking/Retrieving a Call by BLF Key

Retrieving a Parked Call in the FAC Mode

Before You Begin

Your system administrator has set call park in the FAC mode. There is a call parked on the extension.

Procedure

1. Press Retrieve (You may need to press the More soft key to see the Retrieve soft key) on the pre-dialing screen.

The phone will dial the park retrieve code which is configured in advance.

2. Follow the voice prompt to retrieve:

l Press the # key on the phone where the call is parked.

l Enter the desired extension followed by # (for example, 4606#) on any phone.

Advanced Features

Tip

When the phone is idle, you can use a Retrieve key or a BLF key to retrieve a parked call directly. BLF key is not available on the SIP-T19(P) E2 IP phone.

Related Topics

Parking or Retrieving a Call with a Park/Retrieve Key Parking/Retrieving a Call by BLF Key Retrieving a Call by BLF List Key

Parking or Retrieving a Call in the Transfer Mode

Your system administrator has set up the Transfer mode in which you can park and retrieve a call on your phone.

Topics

Parking a Call in the Transfer Mode Retrieving a Parked Call in the Transfer Mode

Parking a Call in the Transfer Mode

Before You Begin

Your system administrator has set call park in the Transfer mode.

Procedure

1. During a call, press Park (You may need to press the More soft key to see the Park soft key).

The call will be directly transferred to the shared parking lot.

Tip

You can use a Park key to park a call to a specific shared parking lot directly.

Related Topics

Parking or Retrieving a Call with a Park/Retrieve Key

Retrieving a Parked Call in the Transfer Mode

Before You Begin

Your system administrator has set call park in the Transfer mode. There is a call parked on the shared parking lot.

Procedure

1. Press Retrieve (You may need to press the More soft key to see the Retrieve soft key) on the pre-dialing screen.

The phone will retrieve the parked call from the shared parking lot.

Tip

When the phone is idle, you can use a Retrieve key to retrieve a parked call directly.

Related Topics

Parking or Retrieving a Call with a Park/Retrieve Key

Yealink T2 Series IP Phones User Guide

Parking or Retrieving a Call with a Park/Retrieve Key

You can easily use a Park key to park a call to a specific extension (if the FAC mode is set) or shared parking lot (if the Transfer mode is set), and quickly retrieve this parked call using a retrieve key. It’s not available on the SIP-T19(P) E2 IP phone.

Topics

Setting a Park Key Parking a Call using a Park Key Setting a Retrieve Key Retrieving a Parked Call using a Retrieve Key

Setting a Park Key

You can set a line key as a Park key, and specify an extension or a shared parking lot you want to park a call to for this key.

Before You Begin

Check with your system administrator if the FAC or Transfer mode is set on your phone. Check with your system administrator if Account ID it is necessary for this key.

Procedure

1. Navigate to Menu->Features->DSS Keys, and then select a desired line key.

2. Select Key Event from the Type field.

3. Select Call Park from Key Type field.

4. (Optional.) Select the desired line from the Account ID field.

5. Do one of the following:

l (Optional.) Enter the string that will appear on the LCD screen in the Label field.

Enter the park extension number or the shared parking lot you want to park the call to in the Value field.

l For theSIP-T29G IP phone, highlight the Label or Value field. Press Directory (Dir) and then select a desired con-

tact from the Directory list(s).

6. Press Save.

Tip

By default, you can long press a desired line key to set it. But your system administrator can configure the phone to enter the Add Contact screen by long pressing the line key.

Parking a Call using a Park Key

Before You Begin

You need to set a Park key with a specific extension or a shared parking lot.

Procedure

1. During a call, press the Park key.

The call is parked to the desired extension or the shared parking lot directly.

Related Topics

Setting a Park Key

Yealink SIP-T29G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About This Guide

Related Documentation

In This Guide

Getting Started with Your Phone

Hardware Overview

T2X Series Hardware

Power LED Indicator

Line Key LED

Screen and Icons

Idle Screen

Dialing/Pre-dialing Screen

Calls Screen

Icons in the Status Bar

T29G Icons in the Status Bar

T27P/T27G Icons in the Status Bar

T23G/T23P/T21(P) E2/T19(P) E2 Icons in the Status Bar

Line Key Icons

T29G Line Key Icons

T27P/T27G Line Key Icons

T23G/T23P/T21(P) E2 Line Key Icons

Call History Icons

T29G Call History Icons

T27G/T27P/T23G/T23P/T21(P) E2/T19(P) E2 Call History Icons

Entering Characters

Customizing Your Phone

Changing the Administrator Password

Wallpaper

Changing Idle Screen Wallpaper

Adding a Wallpaper from a USB Flash Drive

Screen Saver

Changing the Waiting Time for Screen Saver

Enabling/Disabling Time & Date and Status Icons Display

Adding a Screen Saver from a USB Flash Drive

Setting the Screen Saver Type

Changing the Screen Backlight Brightness and Time

Adjusting the Screen Contrast

Changing the Language

Time & Date

Setting the Time and Date Manually

Changing the Date Format

Setting a Key as Send

Customizing the Soft Keys

Phone Lock

Phone Lock Types and Waiting Time

Setting the Phone Lock

Locking Your Phone Manually

Unlocking Your Phone

Changing Your Phone Unlock PIN

Audio Settings

Adjusting the Volume

Adjusting the Audio Volume

Adjusting the Ringer Volume

Setting the Ring Tone

Setting a Ring Tone for the Phone

Setting a Ring Tone for an Account

Setting a Ring Tone for a Group

Setting a Ring Tone for a Contact

Setting the Key Tone

Directory

Local Directory

Managing the Local Directory Groups

Adding Contact Groups

Editing Contact Groups

Deleting Contact Groups

Managing the Local Directory Contacts

Adding Contacts

Editing Contacts

Deleting Contacts

Deleting a Contact

Deleting All Contacts

Moving a Local Directory Contact to Blacklist

Searching for Local Directory Contacts

Favorites

Adding Favorites

Adding a Favorite from Local Directory