Copyright
Copyright ©2018 YEALINK(XIAMEN)NETWORK TECHNOLOGY
Copyright © 2018Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD.
Under the law, reproducing includes translating into another language or format.
When this publication is made available on media, Yealink (Xiamen) Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink (Xiamen) Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.
Trademarks
Yealink®, the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries.
All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.
Warranty
(1) Warranty
THE SPECIFICATIONSANDINFORMATION REGARDING THE PRODUCTSIN THISGUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, ANDRECOMMENDATIONSIN THISGUIDE ARE BELIEVEDTO BE ACCURATE ANDPRESENTEDWITHOUT WARRANTY OF ANY KIND, EXPRESSOR IMPLIED. USERSMUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
(2) Disclaimer
YEALINK (XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKESNO WARRANTY OF ANY KINDWITH REGARDTO THIS GUIDE, INCLUDING, BUT NOT LIMITEDTO, THE IMPLIEDWARRANTIESOF MERCHANTABILITY ANDFITNESSFOR A PARTICULAR PURPOSE. Yealink (Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.
(3) Limitationof Liability
Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Yealink has been suggested the occurrence of damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA for this product is available on the Yealink Support page for the product.
Patent Information
China, the United States, EU (European Union) and other countries are protecting one or more patents of accompanying products and/or patents being applied by Yealink.
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Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.
GNU GPL INFORMATION
Yealink T2X series IP phones firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/onepage_83.html.
Table of Contents
About This Guide
Related Documentation
In This Guide
Getting Started with Your Phone
Hardware Overview
T2X Series Hardware
Power LEDIndicator
Line Key LED
Screen and Icons
Idle Screen
Dialing/Pre-dialing Screen
Calls Screen
Icons in the Status Bar
T29G Icons in the Status Bar
T27P/T27G Icons in the Status Bar
T23G/T23P/T21(P) E2/T19(P) E2Icons in the Status Bar
Line Key Icons
T29G Line Key Icons
T27P/T27G Line Key Icons
T23G/T23P/T21(P) E2Line Key Icons
Call History Icons
T29G Call History Icons
T27G/T27P/T23G/T23P/T21(P) E2/T19(P) E2Call History Icons
Entering Characters
Customizing Your Phone
Changing the Administrator Password
Wallpaper
Changing Idle Screen Wallpaper
Adding a Wallpaper from a USB Flash Drive
Screen Saver
Changing the Waiting Time for Screen Saver Enabling/Disabling Time & Date and Status Icons Display Adding a Screen Saver from a USB Flash Drive
Setting the Screen Saver Type
Changing the Screen Backlight Brightness and Time
Adjusting the Screen Contrast
Changing the Language
Time & Date
Setting the Time and Date Manually
Changing the Date Format
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Yealink T2Series IP Phones User Guide
Setting a Key as Send
Customizing the Soft Keys
Phone Lock
Phone Lock Types and Waiting Time
Setting the Phone Lock
Locking Your Phone Manually
Unlocking Your Phone
Changing Your Phone Unlock PIN
Audio Settings
Adjusting the Volume
Adjusting the Audio Volume
Adjusting the Ringer Volume
Setting the Ring Tone
Setting a Ring Tone for the Phone
Setting a Ring Tone for an Account
Setting a Ring Tone for a Group
Setting a Ring Tone for a Contact
Setting the Key Tone
Directory
Local Directory
Managing the Local Directory Groups
Adding Contact Groups
Editing Contact Groups
Deleting Contact Groups
Managing the Local Directory Contacts
Adding Contacts
Editing Contacts
Deleting Contacts
Deleting a Contact
Deleting All Contacts
Moving a Local Directory Contact to Blacklist
Searching for Local Directory Contacts
Favorites
Adding Favorites
Adding a Favorite from Local Directory
Adding a Favorite while Adding a Contact
Viewing Favorites
Reordering Favorites
Deleting Favorites
Deleting a Favorite by Removing a Contact from Favorites Directory Deleting a Favorite by Deleting the Favorite Index Number
Blacklist
Managing the Blacklist Contacts
Adding a Blacklist Contact
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Editing a Blacklist Contact
Deleting Blacklist Contacts
Deleting a Blacklist Contact
Deleting all Blacklist Contacts
Moving a Blacklist Contact to the Local Directory
Mobile Contacts
Adding a Mobile Contact to the Local Directory/Blacklist Searching for Mobile Contacts
Updating the Mobile Contacts
Remote Phone Book
Adding a Remote Phone Book Contact to the Local Directory/Blacklist Searching for Remote Phone Book Contacts
Call History
Viewing History Records
Adding a History Record to Local Directory/Blacklist
Deleting History Records
Deleting a Call Record
Deleting All Call Records
Disabling History Record
Call Features
Switching Among the Handset, Speakerphone and Headset Modes
Changing the Default Account
Placing Calls
Placing a Call from the Dialer
Placing Multiple Calls
Placing a Call with a Speed Dial Key
Setting a Speed Dial Key Manually
Speed Dialing a Contact Using a Speed Dial Key
Placing a Call Back to the Last Incoming Number
Setting a Recall Key
Recalling a Contact
Redialing a Number
Dialing a Hotline Number
Setting a Hotline Number and Delay Time
Placing an International Call
Placing a Call from the Call History
Placing a Call from the Directory
Placing an Anonymous Call
Enabling Anonymous Call
Placing a Anonymous Call
Answering Calls
Answering a Call
Answering a Call When in a Call
Enabling Call Waiting
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Yealink T2Series IP Phones User Guide
Answering Calls Automatically
Silencing or Rejecting Incoming Calls
Silencing a Call
Rejecting a Call Manually
Rejecting Anonymous Calls Automatically
Ending Calls
Auto Redial
Setting the Auto Redial
Redialing a Call Automatically
Call Mute
Muting/Unmuting Audio
Keep Mute
Call Hold
Holding a Call
Resuming a Held Call
Swapping Between Active and Held Calls
Do Not Disturb (DND)
Rejecting Calls with DNDon All Lines
Rejecting Calls with DNDon Specific Lines
Deactivating DND
Redirecting Incoming Calls
Forwarding Calls
Forwarding All Incoming Calls to a Contact Forwarding All Incoming Calls on All Lines Forwarding All Incoming Calls on Specific Lines Deactivating Call Forward
Forwarding an Incoming Call Manually
Forwarding Incoming Calls with a Forward Key
Setting a Forward Key
Forwarding Incoming Calls Using a Forward Key Diverting Calls to a Contact
Transferring Calls
Performing a Blind Transfer
Performing a Semi-Attended/Attended Transfer
Performing Transfer to an Existing Call
Performing Transfer with a Transfer Key
Setting a Transfer Key
Performing a Blind Transfer Using a Transfer Key Performing a Semi-Attended/Attended Using a Transfer Key
Conference Calls
Local Conference
Setting Up a Local Conference Call
Joining Two Calls in a Conference
Joining a Transfer Target and a Transferee into a Conference Holding/Resuming a Conference Call
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Muting/Unmuting a Conference Call
Splitting a Conference Call
Managing Conference Participants
Ending a Conference Call
Network Conference
Setting Up a Network Conference
Call Recording
Recording a Call
Managing a Call While Recording
Pausing a Recording
Resuming a Recording
Stopping a Recording
Playing a Recorded Call
Pausing/Resuming a Recording
Fast Forwarding/Rewinding a Played Recorded Call
Stopping a Playback
Deleting a Recorded Call
Viewing the Available Recording Time
Multicast Paging
Sending Multicast Paging
Setting a Multicast Paging Key
Setting a Paging List Key
Setting a Paging Group
Deleting a Paging Group
Sending a Paging by a Multicast Paging Key
Sending Pages by a Paging List Key
Receiving Multicast Paging
Managing a Paging Call
Advanced Features
Call Completion
Enabling Call Completion
Using Call Completion
Call Pickup
Picking up a Call Directly
Picking up a Group Call
Picking up a Call with a Directed Pickup Key
Setting a Directed Pickup Key
Directed Picking up a Call Using a Directed Pickup Key Picking up a Call with a Group Pickup Key
Setting a Group Pickup Key
Picking up a Group Call Using a Group Pickup Key Call Park and Call Retrieve
Parking or Retrieving a Call in the FACMode
Parking a Call in the FACMode
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Yealink T2Series IP Phones User Guide
Retrieving a Parked Call in the FACMode Parking or Retrieving a Call in the Transfer Mode
Parking a Call in the Transfer Mode Retrieving a Parked Call in the Transfer Mode
Parking or Retrieving a Call with a Park/Retrieve Key Setting a Park Key
Parking a Call using a Park Key
Setting a Retrieve Key
Retrieving a Parked Call using a Retrieve Key Busy Lamp Field (BLF)
Setting a BLF Key
State Indicator of Remote Line by BLF Key
Audio Alert for Monitored Lines
Setting an Alert Tone for Monitored Lines Visual Alert for Monitored Lines
Handling a Remote Call when Visual Alert Picking up a Remote Call by BLF Key
Setting the Directed Call Pickup Code for BLF key Picking up a Remote Call
Transferring a Call by BLF Key
Performing a Blind Transfer
Performing a Semi-attended/Attended Transfer Parking/Retrieving a Call by BLF Key
Parking a Call
Retrieving a Parked Call
BLF List
State Indicator of Remote Line by BLF List Key Picking up a Remote Call by BLF List Key Transferring a Call by BLF List Key
Performing a Blind Transfer
Performing a Semi-attended/Attended Transfer Retrieving a Call by BLF List Key
Barging In an Active Call by BLF List Key Shared Line
State Indicator of Shared Line
Placing Calls on a Shared line
Answering Calls on a Shared line
Placing a Call on Hold on a Shared Line
Placing a Call on Public Hold
Placing a Call on Private Hold
Setting a Private Hold Key
Holding a Call Privately
Retrieving a Held Call Remotely on a Shared line Barging In an Active Call on a Shared line Pulling a Shared Call on a Shared line
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Intercom
Placing an Intercom Call
Setting an Intercom Key
Placing an Intercom Call to the Target Extension
Picking Up an Incoming Call of the Target Extension
Setting the Directed Call Pickup Code for Intercom Key Picking Up a Remote Call by Intercom Key
Answering an Intercom Call
Setting Intercom
Answering an Intercom Call
Messages
Short Message Service (SMS)
Reading a Text Message
Sending a Text Message
Replying to a Text Message
Deleting a Text Message
Voice Mail
Setting the Voice Mail Code
Receiving a Voice Message
Leaving Voice Mails
Listening to Voice Mails
Hot Desking
Automatic Call Distribution (ACD)
Logging into the ACDSystem
Changing the ACDStatus
Optional Accessories with Your Phone
Supported Accessories Headset
Analog Headset
Connecting a YHS32/YHS33Headset
Wireless Headset
Bluetooth Headset
USB Headset
Connecting a USB Headset
Using Headsets
Activating the Headset Mode
Deactivating the Headset Mode
Bluetooth
Connecting the Bluetooth USB Dongle BT40
Activating the Bluetooth Mode
Deactivating the Bluetooth Mode
Using Bluetooth Feature
Pairing and Connecting the Bluetooth Headset
Pairing and Connecting the Bluetooth-Enabled Mobile Phone
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Yealink T2Series IP Phones User Guide
Syncing the Mobile Contacts to the IP Phone
Enabling the Mobile Contacts Sync Feature
Viewing your Mobile Contacts on the IP Phones
Disabling the Mobile Contacts Sync Feature
Viewing the Bluetooth Device Information
Editing Device Name of your Phone for Recognition
Deleting the Paired Bluetooth Device
Disconnecting the Bluetooth Device
Wireless Network
Connecting the Wi-Fi USB Dongle WF40
Activating the Wi-Fi Mode
Deactivating the Wi-Fi Mode
Using the Wi-Fi Feature
Connecting to the Wireless Network
Connecting to an Available Wireless Network Manually
Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS) Adding a Wireless Network Manually
Viewing the Wireless Network Information
Managing the Saved Wireless Network
Disconnecting the Wireless Network Connection
Expansion Module and Your Phone
Connecting the Expansion Module
Assigning the Features for Ext Keys
Adjusting the Contrast of Expansion Module
Adjusting the Backlight of Expansion Module
Maintaining Your Phone
Diagnosing the Network
Checking the Network Using “Ping” Method
Checking the Network Using “Trace Route” Method
Rebooting Your Phone
Resetting to Factory Settings
Updating the Phone Configuration
Appendix - Menu Structure
For the SIP-T29G IP Phone
For the SIP-T27P/T27G/T23P/T23G/T21(P) E2/T19(P) E2IP Phone
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About This Guide
Thank you for choosing Yealink T2series IP phones, which deliver the industry’s leading HDaudio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network. Meanwhile, it features a compact appearance, robust performance and cost efficiency for daily desktop voice communications.
This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone. As you read this guide, keep in mind that some features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may operate differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.
This user guide contains information for the following Yealink products:
•SIP-T29G IP phones
•SIP-T27P IP phones
•SIP-T27G IP phones
•SIP-T23P IP phones
•SIP-T23G IP phones
•SIP-T21(P) E2IP phones (including SIP-T21E2and SIP-T21P E2IP phones)
•SIP-T19(P) E2IP phones (including SIP-T19E2and SIP-T19P E2IP phones)
Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.
You can obtain additional information on the following phone's support pages:
•IP Phone SIP-T29G
•IP Phone SIP-T27P
•IP Phone SIP-T27G
•IP Phone SIP-T23P
•IP Phone SIP-T23G
•IP Phone SIP-T21(P) E2
•IP Phone SIP-T19(P) E2
The following types of related documents are available on each support page:
•Release Notes, which details bug fixes and feature enhancements when an update is released.
•Quick Start Guide, which describes how to assemble your phone and configure the basic phone features.
•Wall Mount Installation Guide, which provides detailed instructions for how to use an optional wall mount bracket to mount your phone on the wall.
•Administrator Guide, which provides the detailed information on how to configure phone features for system administrator.
•Regulatory Notice, which provides information for all regulatory and safety guidance.
This guide mainly takes the SIP-T27G IP phone as an example. Chapters in this guide include:
9
Yealink T2Series IP Phones User Guide
•Chapter 1 About This Guide
•Chapter 2 Getting Started with Your Phone
•Chapter 3 Customizing Your Phone
•Chapter 4 Audio Settings
• Chapter 5 Directory
• Chapter 6 Call History
•Chapter 7 Call Features
•Chapter 8 Advanced Features
•Chapter 9 Optional Accessories with Your Phone
•Chapter 10 Maintaining Your Phone
•Chapter 11 Appendix - Menu Structure
10
Getting Started with Your Phone
This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance.
Topics
Screen and Icons
Entering Characters
Hardware Overview
Yealink T2series IP phone has distinct hardware types:
Hardware |
T19(P)E2 |
T27P/T23P/T23G/T21(P)E2 |
T27G |
T29G |
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Screen |
Grayscale |
Grayscale |
Grayscale |
Color |
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Line Keys |
No |
Yes |
Yes |
Yes |
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USB Port |
No |
No |
Yes |
Yes |
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Topics
Power LEDIndicator
Line Key LED
T2X Series Hardware
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Yealink T2Series IP Phones User Guide
NO. |
Item |
Description |
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1 |
LCDScreen |
Shows information about your phone, such as calls, messages, soft keys, time and date. |
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Power LEDIndicator |
Indicates call status, message status and phone’s system status. |
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Line Keys |
Access your phone lines and features. |
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The SIP-T19(P) E2IP phone does not have Line keys. |
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4 |
Soft Keys |
Access the function displayed on the screen above the soft keys. The soft keys change |
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Navigation Keys |
• Scroll through information or options displayed on the screen. |
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• Access History and Directory respectively. |
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5 |
OK Key |
Confirms actions or answers incoming calls. |
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Cancels actions or rejects incoming calls. |
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Cancel Key |
On the SIP-T23G/T23P/T21(P) E2IP phone, you can also use it to mute or unmute an |
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activate call. |
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The SIP-T19(P) E2IP phone does not have Cancel Key. |
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Toggles the headset mode on or off. The LEDindicator glows green when the headset is |
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6 |
HEADSET Key |
activated. |
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Only the SIP-T29G/T27P/T27G IP phone has a key light. |
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7 |
HOLDKey |
Places a call on hold or resumes a held call. |
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The SIP-T23G/T23P/T21(P) E2/T19(P) E2IP phone has HOLDkey. |
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8 |
TRAN Key |
Transfers a call. |
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Speakerphone Key |
Toggles the speakerphone (hands-free) mode or not. |
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10 |
RDKey |
Redials a previously dialed number. |
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Accesses your voice messages. |
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11 |
MESSAGE Key |
The LEDindicator glows green when receiving a new voice mail. |
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The SIP-T19(P) E2IP phone does not have a key light. |
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12 |
CONF Key |
Creates a conference with another party. |
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The SIP-T23G/T23P/T21(P) E2/T19(P) E2IP phone does not have CONF key. |
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13 |
MUTE Key |
Toggles the microphone on or off. |
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The SIP-T23G/T23P/T21(P) E2IP phone does not have MUTE key. |
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Volume Key |
Adjust the volume of handset, headset, speaker, ringer, or media. |
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Keypad keys |
Allow you to enter numbers, letters, and special characters. If a menu item has an index |
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number, you can use the keypad key to select the item. |
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Speaker |
Provides ringer and speakerphone audio output. |
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Secures the handset in the handset cradle when the IP phone is mounted vertically. For |
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17 |
Reversible Tab |
more information on how to adjust the reversible tab, refer to Yealink Wall Mount |
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Quick Installation Guide for Yealink IP Phones. |
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12
Getting Started with Your Phone
NO. |
Item |
Description |
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18 |
Hookswitch |
Connects or disconnects the phone from the phone line. The hookswitch is auto- |
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matically activated when a user lifts the handset from the cradle to get a dial tone. |
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LED Status |
Description |
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Solid red |
The phone is initializing. |
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Fast-flashing red (300ms) |
The phone is ringing. |
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Slow-flashing red (1s) |
The phone receives a voice mail or text message. |
Solid red for 500ms and off for 3000ms alternately. The phone enters power-saving mode.
It is only available on the SIP-T29G IP phone.
Note
The SIP-T19(P) E2 IP phone only has a yellow key light.
The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator.
By default, the line keys are associated with the phone lines. You can set line keys as phone feature keys, and press line keys to access the configured phone features.
LinekeyLED (default)
LED Status |
Description |
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Solid green |
The line is seized. |
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The line is in conversation. |
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Fast-flashing green |
The line receives an incoming call. |
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Slow-flashing green |
The call is placed on hold. |
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Off |
The line is inactive. |
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LinekeyLED (configured as a Forward key with a value (destination number))
LED Status |
Description |
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Solid green |
The always forward feature is activated. |
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Off |
The always forward feature is deactivated. |
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Note
If the value (the destination number) is not configured for a Forward key, the key LED glows green when the always/busy/no answer forward feature is activated. It is off when the always/busy/no answer forward feature is deactivated.
LinekeyLED (configured as a BLF key or BLF List key)
LED Status |
Description |
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Solid green |
The monitored user is idle. |
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13
Yealink T2Series IP Phones User Guide
LED Status |
Description |
|
|
Fast-flashing red (200ms) |
The monitored user receives an incoming call. |
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|
The monitored user is busy. |
Solid red |
The monitored user’s conversation is placed on hold (This LEDstatus requires |
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server support). |
Slow-flashing red (1s) |
The call is parked on the monitored user. |
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Off |
The monitored user does not exist. |
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LinekeyLED (used as a page switch key)
LED Status |
Description |
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Solid red |
There is a call parked on the line whose line key is not on the current page. |
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Fast-flashing green |
The line receives an incoming call on the line key of the non-current page. |
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Fast-flashing red |
The monitored user receives an incoming call line whose line key is not on the |
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current page. |
||
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||
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Off |
The line keys are idle. |
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LinekeyLED (associated with a shared line)
The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.
LED Status |
Description |
|
|
Off |
The shared line is idle. |
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|
Fast-flashing green |
The shared line receives an incoming call. |
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The shared line is busy or is in a call. |
Solid green (Local SCA Phone) |
The shared line is dialing. |
Solid red (Monitoring SCA Phone) |
The shared line is seized. |
|
The call on shared line is barged in by the other shared line party. |
Slow-flashing green (Local SCA Phone)
Slow-flashing red (Monitoring SCA The call on shared line is placed on public hold.
Phone)
Slow-flashing green (Local SCA Phone) The call on shared line is placed on private hold. |
|
Solid red (Monitoring SCA Phone) |
In a multi-party call, all the participants place the call on hold. |
LinekeyLED (associated with a bridged line)
The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.
LED Status |
Description |
|
|
Off |
The bridged line is idle. |
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|
Fast-flashing green |
The bridged line receives an incoming call. |
|
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14
Getting Started with Your Phone
LED Status |
Description |
Solid green (Local BLA Phone)
The bridged line is busy or is in a call.
Solid red (Monitoring BLA Phone)
The bridged line is dialing.
The bridged line is seized.
Slow-flashing green (Local BLA Phone)
Slow-flashing red (Monitoring BLA The call on bridged line is placed on hold.
Phone)
Before you use the phone, you need to understand the state of your phone, including phone screen layout and icons.
Topics
Dialing/Pre-dialing Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Call History Icons
Idle Screen
The Idle screen is made up of three parts: the status bar, line keys and soft keys. The time & date displays on the status bar or middle of screen that varies by phone models.
SIP-T29G
SIP-T27P/T27G
15
Yealink T2Series IP Phones User Guide
SIP-T23P/T23G
SIP-T19(P)E2
•StatusBar: Display the default account, feature status icons, and the time. The status icons display when features are actived.
•LineKeys: Display the information associated with the line and feature keys on the phone.
•PageIcons: The page icons appear only when you assign functionality to line key located in line key 11-27on the SIP-T29G IP phone or line key 9-21on the SIP-T27P/T27G IP phone.
•Soft Keys: Each soft key label indicates the action for the soft key below the screen.
Related Topics
Icons in the Status Bar
Changing the Default Account
Customizing the Soft Keys
When the phone is idle, you can pick up the handset, press a line key, Speakerphone key or HEADSET key (if configured by your system administrator) to access the Dialing screen. Or you can enter a number directly using the keypad to access the Pre-dialing screen. The placed call records display on the LCDscreen. From Dialing/Pre-dialing screen, you can use phone keypad to enter and edit data. The contacts whose name or phone number matches the entered characters appear on the LCDscreen. You can select the desired contact to place a call directly.
Note
Your system administrator can configure search source list in dialing, and disable the phone to display the placed call records. Check with your system administrator to find out if they are available on your phone.
16
Getting Started with Your Phone
All of your active and held calls display on the Calls screen. You can press up or down navigation keys to switch among calls.
When there is an active call and a held call, the Calls screen on the IP phone is shown as below:
SIP-T27P/T27G
Icons in the status bar vary by phone models.
Topics
T27P/T27G Icons in the Status Bar
T23G/T23P/T21(P) E2/T19(P) E2Icons in the Status Bar
T29G Icons in the Status Bar
Icons |
Description |
Wired network is unavailable
speakerphone (hands-free) mode
Handset mode
17
Yealink T2Series IP Phones User Guide
Icons |
Description |
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
Recording starts successfully (Using a USB flash drive)
Recording is paused (Using a USB flash drive)
Bluetooth mode is on
Bluetooth headset is both paired and connected
Bluetooth-Enabled mobile phone is both paired and connected
Wi-Fi connection is successful
Wi-Fi connection fails
Icons |
Description |
Wired network is unavailable
18
Getting Started with Your Phone
Icons |
Description |
speakerphone (hands-free) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
Recording starts successfully (Using a USB flash drive)
Recording is paused (Using a USB flash drive)
Bluetooth mode is on
Bluetooth headset is both paired and connected
Wi-Fi connection is successful
Wi-Fi connection fails
19
Yealink T2Series IP Phones User Guide
Icons |
Description |
Wired network is unavailable
speakerphone (hands-free) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
Icons on the line key that vary by phone models.
Topics
T29G Line Key Icons
T27P/T27G Line Key Icons
T23G/T23P/T21(P) E2Line Key Icons
Iconindicators (associated with line key features):
Icons |
Description |
Hold/Public Hold
Private Hold
20
Getting Started with Your Phone
Icons |
Description |
DND
Voice Mail
SMS
Direct Pickup
Group Pickup
DTMF
Prefix
Local Group
XML Group
LDAP
XML Browser
Conference
Forward
Transfer
ReCall
Record
URL Record
Recording in process (Record/URL Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Iconindicators (associated with line)
21
Yealink T2Series IP Phones User Guide
Icons |
Description |
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The private line registers successfully |
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The shared/bridged line registers successfully |
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Registering |
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Register failed |
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DNDis enabled on this line |
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Call forward is enabled on this line |
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Iconindicators (associated with call park/retrieve park) |
Icons |
Description |
|
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Park successfully/Idle state |
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Park failed |
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Ringing state |
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Retrieve parked call |
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Iconindicators (associated with BLF/BLF List) |
Icons |
Description |
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Monitored line is available. |
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Monitored line is ringing. |
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Monitored line is dialing. |
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Monitored line is busy or in a call. |
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Monitored line is placed on hold. |
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Monitored line is parked. |
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BLF/BLF List fails to register. |
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Iconindicators (associated with intercom) |
Icons |
Description |
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Target extension is available. |
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Target extension is ringing. |
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Target extension is dialing or in a call. |
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Target extension fails to register. |
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Iconindicators (associated with ACD) |
Icons |
Description |
|
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Log in |
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22
Getting Started with Your Phone
Icons |
Description |
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Available |
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Wrap up |
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Unavailable |
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Log out |
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Iconindicators (associated with a shared line)
The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.
Icons |
Description |
|
The shared line is idle. |
|
|
(Monitoring SCA |
The shared line is seized. |
Phone) |
|
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The shared line receives an incoming call. |
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The shared line is dialing. |
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The shared line is in busy or is in a call. |
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The call on shared line is placed on public |
|
hold. |
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|
(Local SCA Phone) |
The call on shared line is placed on private |
|
hold. |
(Monitoring SCA |
|
Phone) |
|
The call on shared line is barged in by the other shared line party.
In a multi-party call, all the participants place the call on hold.
Iconindicators (associated with a bridged line)
The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.
Icons |
Description |
The bridged line is idle.
(for monitoring BLA The bridged line is seized. phone)
The bridged line receives an incoming call.
The bridged line is dialing.
23
Yealink T2Series IP Phones User Guide
Icons |
Description |
The bridged line is busy or is in a call.
The call on bridged line is placed on hold.
Iconindicators (associated with line):
Icons |
Description |
|
|
|
The private line registers successfully |
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|
|
The shared/bridged line registers successfully |
|
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Register failed |
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Registering |
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|
|
DNDis enabled on this line |
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|
|
Call forward is enabled on this line |
|
|
Iconindicators (associated with line key features): |
Icons |
Description |
|
|
|
Hold/Public Hold |
|
Private Hold |
|
DND |
|
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|
Voice Mail |
|
|
|
SMS |
|
|
|
Direct Pickup |
|
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|
Group Pickup |
|
|
|
DTMF |
|
Prefix |
|
Local Group |
|
XML Group |
|
LDAP |
|
XML Browser |
|
|
|
Conference |
|
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|
Forward |
|
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|
Transfer |
|
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ReCall |
|
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|
Record |
|
URL Record |
|
Recording starts successfully (Record/URL |
|
Record) |
|
Multicast Paging |
|
|
24
Getting Started with Your Phone
Icons |
Description |
|
|
|
Group Listening |
|
Paging List |
|
|
|
Hot Desking |
|
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|
Zero Touch |
|
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|
URL |
|
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Phone Lock |
|
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Directory |
|
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|
Speed Dial |
|
|
Iconindicators (associated with call park/retrieve park) |
Icons |
Description |
|
|
|
Park successfully/Idle state |
|
|
|
Park failed |
|
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|
Ringing state |
|
|
|
Retrieve parked call |
|
|
Iconindicators (associated with BLF/BLF List) |
Icons |
Description |
|
|
|
Monitored line is available. |
|
|
(Flashing) |
Monitored line is ringing. |
|
|
(Flashing) |
Monitored line is dialing. |
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|
Monitored line is busy or in a call. |
|
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|
Monitored line is placed on hold. |
|
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|
Monitored line is parked. |
|
|
|
BLF/BLF List fails to register. |
|
|
Iconindicators (associated with intercom) |
|
|
|
Icons |
Description |
|
|
|
Target extension is available. |
|
|
|
Target extension is ringing. |
|
|
|
Target extension is dialing. |
|
|
|
Target extension is busy or is in a call. |
|
|
|
Target extension fails to register. |
|
|
Iconindicators (associated with ACD)
25
Yealink T2Series IP Phones User Guide
Icons |
Description |
|
|
|
Log in |
|
|
|
Available |
|
|
|
Wrap up |
|
|
|
Unavailable |
|
|
Iconindicators (associated with a shared line)
The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.
Icons |
Description |
|
The shared line is idle. |
|
|
(Monitoring SCA |
The shared line is seized. |
Phone) |
|
|
|
|
The shared line receives an incoming call. |
|
|
|
The shared line is dialing. |
|
|
|
The shared line is busy or is in a call. |
|
|
|
The call on shared line is placed on public |
|
hold. |
|
|
(Local SCA Phone) |
The call on shared line is placed on private |
|
hold. |
(Monitoring SCA |
|
Phone) |
|
The call on shared line is barged in by the other shared line party.
In a multi-party call, all the participants place the call on hold.
Iconindicators (associated with a bridged line)
The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.
Icons |
Description |
|
|
|
The bridged line is idle. |
|
|
(Monitoring BLA |
The bridged line is seized. |
Phone) |
|
|
The bridged line receives an incoming call. |
|
|
|
The bridged line is dialing. |
|
|
|
The bridged line is busy or is in a call. |
|
|
26