Yealink SIP-T29G User Guide

Yealink SIP-T29G User Guide

Copyright

Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY

Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

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Trademarks

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All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.

Warranty

(1) Warranty

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

(2) Disclaimer

YEALINK (XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink (Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

(3) Limitation of Liability

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consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.

End User License Agreement

This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA for this product is available on the Yealink Support page for the product.

Patent Information

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GNU GPL INFORMATION

Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide

About This Guide

Thank you for choosing the SIP-T29G IP phone, a Gigabit color IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.

This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contents in this guide before you set up and use the SIP-T29G IP phone.

See the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.

In This Guide

Topics provided in this guide include:

Chapter 1 Overview

Chapter 2 Getting Started

Chapter 3 Customizing Your Phone

Chapter 4 Basic Call Features

Chapter 5 Advanced Phone Features

Summary of Changes

This section describes the changes to this guide for each release and guide version.

Changes for Release 81, Guide Version 81.90

The following sections are new:

Mobile Contacts on page 77

Pairing and Connecting the Bluetooth-Enabled Mobile Phone on page 89

Syncing the Mobile Contacts to the IP Phone on page 91

Major updates have occurred to the following sections:

Volume on page 57

Bluetooth on page 87

v

User Guide for the SIP-T29G IP Phone

Changes for Release 81, Guide Version 81.70

The following section is new:

Parking a Call/Retrieving a Parked Call to the Monitored User on page 174 Major updates have occurred to the following sections:

Entering Data and Editing Fields on page 37

Configuring an Access URL on page 79

DSS Keys on page 95

Auto Answer on page 125

Do Not Disturb (DND) on page 134

Call Forward on page 139

Call Park/Retrieve on page 154

Configuring Visual and Audio Alert for BLF Pickup on page 168

Receiving RTP Stream on page 194

BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 168.

Changes for Release 81, Guide Version 81.20

Major updates have occurred to the following sections:

Wallpaper on page 41

Screen Saver on page 43

Changes for Release 81, Guide Version 81.15

The contents in the following section are removed to Frequently Asked Questions on Yealink IP Phones:

Troubleshooting

The following section is new:

BLF ring type on page 169

Major updates have occurred to the following sections:

Screen Saver on page 43

Power Saving on page 45

Incoming Intercom Calls on page 187

vi

About This Guide

Changes for Release 81, Guide Version 81.10

The following sections are new:

Network Connection on page 23

Wireless Network Settings on page 28

Screen Saver on page 43

Power Saving on page 45

Key Tone on page 60

Call Mute on page 131

Major updates have occurred to the following sections:

Icon Instructions on page 3

Basic Network Settings on page 26

Language on page 50

Volume on page 57

DSS Keys on page 95

Dial Plan on page 111

Call Park on page 154

Call Transfer on page 147

Busy Lamp Field (BLF) on page 167

Intercom on page 186

Call Recording on page 176

Multicast Paging on page 190

Changes for Release 80, Guide Version 80.95

The following section is new:

Entering Data and Editing Fields on page 37 Major updates have occurred to the following sections:

Icon Instructions on page 3

Optional Accessories on page 18

Phone Installation on page 20

Changes for Release 80, Guide Version 80.80

Major updates have occurred to the following sections:

vii

User Guide for the SIP-T29G IP Phone

Backlight on page 48

Contrast on page 49

Bluetooth on page 87

Ext Keys on page 108

Changes for Release 80, Guide Version 80.60

The following sections are new:

Shared Call Appearance (SCA) on page 200

Bridged Line Appearance (BLA) on page 214 Major updates have occurred to the following sections:

Icon Instructions on page 3

LED Instructions on page 9

Web User Interface on page 12

Call Forward on page 139

Changes for Release 80, Guide Version 80.20

The following section is new:

Short Message Service (SMS) on page 219

Major updates have occurred to the following sections:

Icon Instructions on page 3

Time & Date on page 50

Bluetooth on page 87

Anonymous Call Rejection on page 164

Intercom on page 186

Multicast Paging on page 190

Appendix on page 227

viii

Table of Contents

Table of Contents

About This Guide ...........................................................................

v

In This Guide..............................................................................................................................................................

v

Summary of Changes.............................................................................................................................................

v

Changes for Release 81, Guide Version 81.90..........................................................................................

v

Changes for Release 81, Guide Version 81.70.........................................................................................

vi

Changes for Release 81, Guide Version 81.20.........................................................................................

vi

Changes for Release 81, Guide Version 81.15.........................................................................................

vi

Changes for Release 81, Guide Version 81.10........................................................................................

vii

Changes for Release 80, Guide Version 80.95........................................................................................

vii

Changes for Release 80, Guide Version 80.80........................................................................................

vii

Changes for Release 80, Guide Version 80.60.......................................................................................

viii

Changes for Release 80, Guide Version 80.20.......................................................................................

viii

Table of Contents..........................................................................

ix

Overview.........................................................................................

1

Hardware Component Instructions ..................................................................................................................

1

Icon Instructions.......................................................................................................................................................

3

Feature Status Icons............................................................................................................................................

3

Line Key Icons........................................................................................................................................................

4

Other Icons.............................................................................................................................................................

8

LED Instructions........................................................................................................................................................

9

User Interfaces .......................................................................................................................................................

11

Phone User Interface.......................................................................................................................................

12

Web User Interface...........................................................................................................................................

12

Documentations....................................................................................................................................................

15

Getting Started.............................................................................

17

Packaging Contents.............................................................................................................................................

17

Optional Accessories.......................................................................................................................................

18

Phone Installation.................................................................................................................................................

20

Network Connection............................................................................................................................................

23

Connecting to the Wired Network.............................................................................................................

24

Connecting to the Wireless Network........................................................................................................

24

Phone Initialization...............................................................................................................................................

24

Phone Status...........................................................................................................................................................

25

ix

User Guide for the SIP-T29G IP Phone

Basic Network Settings.......................................................................................................................................

26

Wireless Network Settings ................................................................................................................................

28

Activating the Wi-Fi Mode............................................................................................................................

28

Connecting to the Wireless Network........................................................................................................

29

Viewing the Wireless Network Information ...........................................................................................

32

Managing the Saved Wireless Network...................................................................................................

33

Disconnecting the Wireless Network Connection...............................................................................

34

Deactivating the Wi-Fi Mode.......................................................................................................................

35

Registration.............................................................................................................................................................

35

Idle Screen ...............................................................................................................................................................

36

Entering Data and Editing Fields.....................................................................................................................

37

Customizing Your Phone.............................................................

41

General Settings ....................................................................................................................................................

41

Wallpaper.............................................................................................................................................................

41

Screen Saver........................................................................................................................................................

43

Power Saving......................................................................................................................................................

45

Backlight...............................................................................................................................................................

48

Contrast................................................................................................................................................................

49

Language..............................................................................................................................................................

50

Time & Date........................................................................................................................................................

50

Administrator Password.................................................................................................................................

52

Key As Send ........................................................................................................................................................

53

Phone Lock..........................................................................................................................................................

54

Audio Settings........................................................................................................................................................

57

Volume..................................................................................................................................................................

57

Ring Tones...........................................................................................................................................................

58

Key Tone...............................................................................................................................................................

60

Contact Management .........................................................................................................................................

61

Directory...............................................................................................................................................................

61

Local Directory...................................................................................................................................................

63

Blacklist.................................................................................................................................................................

75

Mobile Contacts................................................................................................................................................

77

Remote Phone Book........................................................................................................................................

79

Call History Management..................................................................................................................................

81

Viewing History Records................................................................................................................................

81

Placing a Call from History Records..........................................................................................................

82

Adding a Contact to the Local Directory/Blacklist...............................................................................

82

Deleting History Records...............................................................................................................................

82

Disabling History Record...............................................................................................................................

83

Search Source List in Dialing............................................................................................................................

83

System Customizations.......................................................................................................................................

85

Headset Use........................................................................................................................................................

85

Bluetooth..............................................................................................................................................................

87

x

 

Table of Contents

DSS Keys...............................................................................................................................................................

95

Account Management ..................................................................................................................................

108

Dial Plan..............................................................................................................................................................

111

Emergency Number.......................................................................................................................................

117

Live Dialpad.......................................................................................................................................................

118

Hotline.................................................................................................................................................................

118

Basic Call Features......................................................................

121

Placing Calls ..........................................................................................................................................................

121

Answering Calls....................................................................................................................................................

123

Auto Answer .....................................................................................................................................................

125

Ending Calls...........................................................................................................................................................

126

Redialing Numbers.............................................................................................................................................

126

Recent Call In Dialing ........................................................................................................................................

126

Auto Redial............................................................................................................................................................

128

Call Completion...................................................................................................................................................

129

ReCall.......................................................................................................................................................................

131

Call Mute................................................................................................................................................................

131

Mute a Call ........................................................................................................................................................

132

Muting While Dialing ....................................................................................................................................

132

Call Hold/Resume...............................................................................................................................................

133

Do Not Disturb (DND).......................................................................................................................................

134

Call Forward ..........................................................................................................................................................

139

Static Forwarding............................................................................................................................................

139

Dynamic Forwarding .....................................................................................................................................

147

Call Transfer...........................................................................................................................................................

147

Blind Transfer....................................................................................................................................................

148

Semi-attended Transfer................................................................................................................................

149

Attended Transfer...........................................................................................................................................

150

Call Waiting...........................................................................................................................................................

150

Conference ............................................................................................................................................................

151

Local Conference ............................................................................................................................................

151

Network Conference......................................................................................................................................

153

Call Park/Retrieve................................................................................................................................................

154

FAC Mode..........................................................................................................................................................

155

Transfer Mode..................................................................................................................................................

158

Call Pickup .............................................................................................................................................................

159

Directed Call Pickup.......................................................................................................................................

160

Group Call Pickup...........................................................................................................................................

162

Anonymous Call ..................................................................................................................................................

163

Anonymous Call Rejection ..............................................................................................................................

164

Advanced Phone Features.........................................................

167

xi

User Guide for the SIP-T29G IP Phone

Busy Lamp Field (BLF)........................................................................................................................................

167

Configuring the BLF Feature on the IP Phone.....................................................................................

167

Using BLF Feature on the Phone ..............................................................................................................

172

BLF List ....................................................................................................................................................................

174

Call Recording......................................................................................................................................................

176

Recording Using a USB Flash Drive.........................................................................................................

176

Recording Using a Record Key..................................................................................................................

182

Hot Desking ..........................................................................................................................................................

185

Intercom .................................................................................................................................................................

186

Configuring the Intercom Feature on the IP Phone..........................................................................

187

Using Intercom ................................................................................................................................................

189

Multicast Paging..................................................................................................................................................

190

Sending RTP Stream......................................................................................................................................

190

Receiving RTP Stream ...................................................................................................................................

194

Using Multicast Paging.................................................................................................................................

195

Music on Hold (MoH)........................................................................................................................................

197

Automatic Call Distribution (ACD) ...............................................................................................................

198

Shared Call Appearance (SCA).......................................................................................................................

200

Configuring SCA Feature on the IP Phone ...........................................................................................

201

Using SCA Feature on the IP Phone........................................................................................................

207

Bridged Line Appearance (BLA).....................................................................................................................

214

Configuring BLA Feature on the IP Phone............................................................................................

214

Using BLA Feature on the IP Phone.........................................................................................................

217

Messages................................................................................................................................................................

219

Short Message Service (SMS).....................................................................................................................

219

Voice Mail ..........................................................................................................................................................

221

Message Waiting Indicator (MWI) ...........................................................................................................

223

Appendix.....................................................................................

227

Appendix A – Time Zones................................................................................................................................

227

Appendix B – Menu Structure........................................................................................................................

229

Index ...........................................................................................

231

xii

Overview

Overview

This chapter provides the overview of the SIP-T29G IP phone. Topics include:

Hardware Component Instructions

Icon Instructions

LED Instructions

User Interfaces

Documentations

If you require additional information or assistance with your new phone, contact your system administrator.

Hardware Component Instructions

The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.

1

User Guide for the SIP-T29G IP Phone

Hardware component instructions of the SIP-T29G IP phone are:

 

 

 

 

Item

 

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shows information about calls, messages, soft keys, time,

 

 

 

 

 

 

 

date and other relevant data:

 

 

 

 

 

 

 

• Default account

 

 

 

 

 

 

LCD Screen

 

• Call information—caller ID, call duration

 

 

 

 

• Icons (for example,

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Missed call text or second incoming caller information

 

 

 

 

 

 

 

• Prompt text (for example, "Saving config file!")

 

 

 

 

 

 

 

• Time and date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Indicates call status, message status and phone’s system

 

 

 

 

Power Indicator LED

 

status.

 

 

 

 

 

 

• Receives an incoming call—Fast-flashing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Receives a voice mail or text message—Slow-flashing

 

 

 

 

 

 

 

 

 

 

 

 

Line Keys

 

Use these keys to activate up to sixteen accounts and assign

 

 

 

 

various features.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Soft Keys

 

Label automatically to identify their context-sensitive

 

 

 

 

features.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Scroll through the displayed information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Confirms actions or answers incoming calls.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cancels actions or rejects incoming calls.

 

 

 

 

 

 

 

 

 

 

 

HEADSET Key

 

Toggles and indicates the headset mode.

 

 

 

 

 

 

 

 

 

 

 

HOLD Key

 

Places a call on hold or resumes a held call.

 

 

 

 

 

 

 

 

 

 

 

TRAN Key

 

Transfers a call to another party.

 

 

 

 

 

 

 

 

 

 

 

Speakerphone Key

 

Toggles the hands-free (speakerphone) mode.

 

 

 

 

 

 

 

 

 

 

 

RD Key

 

Redials a previously dialed number.

 

 

 

 

 

 

 

 

 

 

 

MESSAGE Key

 

Indicates and accesses voice mails.

 

 

 

 

 

 

 

 

 

 

 

CONF Key

 

Conducts a conference call with multiple other parties.

 

 

 

 

 

 

 

MUTE Key

 

Mutes or un-mutes an active call.

 

 

 

 

 

 

 

 

 

 

Volume Key

 

Adjusts the volume of the handset, headset, speaker, ringer

 

 

or media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Keypad

 

Provides the digits, letters and special characters in

 

 

context-sensitive applications.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Speaker

 

Provides hands-free (speakerphone) audio output.

 

 

 

 

 

 

 

 

 

 

2

Overview

 

 

 

 

Item

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Secures the handset in the handset cradle when the IP

 

 

 

 

Reversible Tab

 

phone is mounted vertically. For more information on how

 

 

 

 

to adjust the reversible tab, refer to Yealink Wall Mount

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Quick Installation Guide for Yealink IP Phones.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Picking up the handset from the handset cradle, the

 

 

 

 

Hookswitch

 

hookswitch bounces and the phone connects to the line.

 

 

 

 

• Laying the handset down on the handset cradle, the phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

disconnects from the line.

 

 

 

 

 

 

 

 

 

Icon Instructions

Feature Status Icons

Icons appearing on the status bar are described in the following table:

 

Icons

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Network is unavailable

 

 

 

 

 

 

 

 

 

Hands-free (speakerphone) mode

 

 

 

 

 

 

 

 

 

Handset mode

 

 

 

 

 

 

 

 

 

Headset mode

 

 

 

 

 

 

 

 

 

Voice Mail

 

 

 

 

 

 

 

 

 

Text Message

 

 

 

 

 

 

 

 

 

Auto Answer

 

 

 

 

 

 

 

 

 

Do Not Disturb (DND)

 

 

 

 

 

 

 

 

 

Ringer volume is 0

 

 

 

 

 

 

 

 

 

Phone Lock

 

 

 

 

 

 

 

 

 

Keep Mute

 

 

 

 

 

 

3

User Guide for the SIP-T29G IP Phone

 

Icons

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Missed Calls

 

 

 

 

 

 

 

 

 

Call Forward

 

 

 

 

 

 

 

 

 

Recording starts successfully (Using a USB

 

 

 

 

flash drive)

 

 

 

 

 

 

 

 

 

Recording is paused (Using a USB flash

 

 

 

 

drive)

 

 

 

 

 

 

 

 

 

Bluetooth mode is on

 

 

 

 

 

 

 

 

 

Bluetooth headset is both paired and

 

 

 

 

connected

 

 

 

 

 

 

 

 

 

Bluetooth-Enabled mobile phone is both

 

 

 

 

paired and connected

 

 

 

 

 

 

 

 

 

Wi-Fi connection is successful

 

 

 

 

 

 

 

 

 

Wi-Fi connection fails

 

 

 

 

 

 

Line Key Icons

Icons appearing on the line key label are described in the following tables:

Icon indicator (associated with line key features)

 

Icons

 

 

Description

 

 

 

 

 

 

 

 

 

Hold/Public Hold

 

 

 

 

Private Hold

 

 

 

 

 

 

 

 

 

DND

 

 

 

 

 

 

 

 

 

Voice Mail

 

 

 

 

 

 

 

 

 

SMS

 

 

 

 

 

 

 

 

 

Direct Pickup

 

 

 

 

 

 

 

 

 

Group Pickup

 

 

 

 

 

 

 

 

 

DTMF

 

 

 

 

Prefix

 

 

 

 

 

 

4

Overview

 

Icons

 

 

Description

 

 

 

 

 

 

 

 

 

 

Local Group

 

 

 

 

 

XML Group

 

 

 

 

 

LDAP

 

 

 

 

 

 

 

 

 

 

 

XML Browser

 

 

 

 

 

 

 

 

 

 

 

Conference

 

 

 

 

 

 

 

 

 

 

 

Forward

 

 

 

 

 

 

 

 

 

 

 

Transfer

 

 

 

 

 

 

 

 

 

 

 

ReCall

 

 

 

 

 

 

 

 

 

 

 

Record

 

 

 

 

 

URL Record

 

 

 

 

 

 

 

 

 

 

 

Recording starts successfully (Record/URL

 

 

 

 

 

Record)

 

 

 

 

 

 

 

 

 

 

 

Multicast Paging

 

 

 

 

 

Group Listening

 

 

 

 

 

Paging List

 

 

 

 

 

 

 

 

 

 

 

Hot Desking

 

 

 

 

 

 

 

 

 

 

 

Zero Touch

 

 

 

 

 

 

 

 

 

 

 

URL

 

 

 

 

 

 

 

 

 

 

 

Phone Lock

 

 

 

 

 

 

 

 

 

 

 

Directory

 

 

 

 

 

 

 

 

 

 

 

Speed Dial

 

 

 

 

 

 

Icon indicator (associated with line)

 

 

 

 

 

 

 

 

 

 

 

Icons

 

 

 

Description

 

 

 

 

 

The private line registers successfully

 

 

 

 

 

 

 

 

 

The shared/bridged line registers successfully

 

 

 

 

 

 

 

 

 

Registering

 

 

 

 

 

 

 

5

User Guide for the SIP-T29G IP Phone

 

Icons

 

 

Description

 

 

 

 

 

 

 

 

Register failed

 

 

 

 

 

 

 

 

DND is enabled on this line

 

 

 

 

 

 

 

 

Call forward is enabled on this line

 

 

 

Icon indicator (associated with call park/retrieve park)

 

 

 

 

 

 

Icons

 

 

Description

 

 

 

 

 

Call Park (Park successfully; Call park idle

 

 

 

 

state)

 

 

 

 

 

 

 

 

 

Call Park (Park failed)

 

 

 

 

 

 

 

 

 

Call Park (Call park ringing state)

 

 

 

 

 

 

 

 

 

Retrieve Park

 

 

 

 

 

 

Icon indicator (associated with ACD)

 

Icon

 

Description

 

 

 

 

 

 

 

 

 

 

 

Logged in the ACD system

 

 

 

 

 

 

 

 

 

 

 

The ACD status is available

 

 

 

 

 

 

 

 

 

 

 

The ACD state is Wrap up

 

 

 

 

 

 

 

 

 

 

 

The ACD status is unavailable

 

 

 

 

 

 

Icon indicator (associated with Intercom)

 

 

 

 

 

 

 

 

Icons

 

 

Description

 

 

 

 

Intercom idle state

 

 

 

 

 

 

 

 

 

Intercom ringing state

 

 

 

 

 

 

 

 

 

Intercom talking/callout state

 

 

 

 

 

 

 

 

 

Intercom failed state

 

 

 

 

 

 

 

6

Overview

Icon indicator (associated with BLF/BLF List)

 

Icons

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BLF/BLF List idle state

BLF/BLF list ringing state (Flashing)

BLF/BLF list callout state (Flashing)

BLF/BLF list talking state

BLF hold state

BLF list call park state

BLF/BLF List failed state

Icon indicator (associated with a shared line)

The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call.

 

Icon

 

Description

 

 

 

 

 

 

 

The shared line is idle.

 

 

 

 

 

 

 

The shared line is seized.

 

(for monitoring SCA phone)

 

 

 

 

 

 

 

 

 

The shared line receives an incoming call.

 

 

 

 

 

 

 

The shared line is dialing.

 

 

 

 

 

 

 

The shared line is in conversation.

 

 

 

 

 

 

 

The shared line conversation is placed on

 

 

 

public hold.

 

 

 

 

 

 

 

The shared line conversation is placed on

 

(for local SCA phone)

 

private hold.

 

 

 

 

 

 

 

7

User Guide for the SIP-T29G IP Phone

Icon

Description

 

 

(for monitoring SCA phone)

The shared line conversation is barged in by the other shared line party.

For a multi-party call, all the shared line parties participating in this call place the shared line conversation on hold.

Icon indicator (associated with a bridged line)

The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call.

Icon

Description

 

 

The bridged line is idle.

The bridged line is seized. (for monitoring BLA phone)

The bridged line receives an incoming call.

The bridged line is dialing.

The bridged line is in conversation.

The bridged line conversation is placed on hold.

Other Icons

Icons appearing when accessing features are described in the following tables:

Icon indicator (associated with call recording)

 

 

Icons

Description

 

 

Recording box is full (Using a record key)

A call cannot be recorded (Using a record key)

8

Overview

 

 

 

 

 

 

 

Icons

 

 

Description

 

 

 

 

 

 

 

Recording starts successfully (Using a record key)

 

Recording cannot be started (Using a record key)

 

 

 

Recording cannot be stopped (Using a record key)

 

 

Icon indicator (associated with call history)

 

 

Icons

Description

 

 

 

Received Calls

 

 

 

Placed Calls

 

 

 

Missed Calls

 

 

 

Forwarded Calls

 

 

Icon indicator (associated with contact)

 

 

Icons

Description

 

 

 

The contact icon

 

 

 

The default caller photo

 

 

LED Instructions

 

 

 

 

Power Indicator LED

 

 

 

 

 

 

 

 

 

 

 

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

Solid red

 

The phone is initializing.

 

 

 

 

 

 

 

Fast-flashing red (300ms)

 

The phone is ringing.

 

 

 

 

 

 

 

Slow-flashing red (1s)

 

The phone receives a voice mail or text message.

 

 

 

 

 

 

 

 

 

 

 

The phone is powered off.

 

 

 

 

 

The phone is idle.

 

 

Off

 

The phone is busy.

 

 

 

 

 

The call is placed on hold or is held.

 

 

 

 

 

The call is muted.

 

 

 

 

 

 

 

9

User Guide for the SIP-T29G IP Phone

Line key LED

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Solid green

 

 

The line is seized.

 

 

 

The line is in conversation.

 

 

 

 

 

 

 

 

 

 

Fast-flashing green

 

 

The line receives an incoming call.

 

 

 

 

 

 

Slow-flashing green

 

 

The call is placed on hold.

 

 

 

 

 

 

Off

 

 

The line is inactive.

 

 

 

 

 

 

Line key LED (configured as a BLF key or BLF List key)

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Solid green

 

 

The monitored user is idle.

 

 

 

 

 

 

Fast-flashing red (200ms)

 

 

The monitored user receives an incoming call.

 

 

 

 

 

 

 

 

 

The monitored user is busy.

 

Solid red

 

 

The monitored user’s conversation is placed on hold

 

 

 

 

(This LED status requires server support).

 

 

 

 

 

 

Slow-flashing red (1s)

 

 

The call is parked against the monitored user’s phone

 

 

 

number.

 

 

 

 

 

 

 

 

 

 

Off

 

 

The monitored user does not exist.

 

 

 

 

 

 

Line key LED (used as a page switch key)

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Solid red

 

 

There is a parked call on the line key of the non-current

 

 

 

page.

 

 

 

 

 

 

 

 

 

 

Fast-flashing green

 

 

The line receives an incoming call on the line key of the

 

 

 

non-current page.

 

 

 

 

 

 

 

 

 

 

Fast-flashing red

 

 

The monitored user receives an incoming call on the line

 

 

 

key of the non-current page.

 

 

 

 

 

 

 

 

 

 

Off

 

 

The line keys are idle.

 

 

 

 

 

 

Line key LED (associated with a shared line)

The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call.

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Off

 

 

The shared line is idle.

 

 

 

 

 

 

 

 

 

 

 

Fast-flashing green

 

 

The shared line receives an incoming call.

 

 

 

 

 

 

 

 

 

 

 

Solid green (for local SCA

 

 

The shared line is in conversation.

 

 

 

 

 

 

 

 

 

 

 

10

Overview

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

phone)

 

 

The shared line is dialing.

 

Solid red (for monitoring SCA

 

 

The shared line is seized.

 

phone)

 

 

The shared line conversation is barged in by the other

 

 

 

 

shared line party.

 

 

 

 

 

 

 

Slow-flashing green (for local

 

 

 

 

 

SCA phone)

 

 

The shared line conversation is placed on public hold.

 

Slow-flashing red (for

 

 

 

 

 

 

 

 

monitoring SCA phone)

 

 

 

 

 

 

 

 

 

 

Slow-flashing green (for local

 

 

The shared line conversation is placed on private hold.

 

SCA phone)

 

 

For a multi-party call, all the shared line parties

 

Solid red (for monitoring SCA

 

 

participating in this call place the shared line

 

phone)

 

 

conversation on hold.

 

 

 

 

 

 

Line key LED (associated with a bridged line)

The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call.

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Off

 

 

The bridged line is idle.

 

 

 

 

 

 

Fast-flashing green

 

 

The bridged line receives an incoming call.

 

 

 

 

 

 

 

Solid green (for local BLA

 

 

The bridged line is in conversation.

 

phone)

 

 

 

 

 

The bridged line is dialing.

 

Solid red (for monitoring BLA

 

 

 

 

 

The bridged line is seized.

 

phone)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Slow-flashing green (for local

 

 

 

 

 

BLA phone)

 

 

The bridged line conversation is placed on hold.

 

Slow-flashing red (for

 

 

 

 

 

 

 

 

monitoring BLA phone)

 

 

 

 

 

 

 

 

 

 

Note The above introduces the default LED status. The statuses of the power indicator LED and BLF key LED are configurable via web user interface. You can also customize the BLF key LED status and BLF key behavior. For more information, contact your system administrator.

User Interfaces

Two ways to customize configurations of your SIP-T29G IP phone:

The user interface on the IP phone.

The user interface in a web browser on your PC.

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In

11

User Guide for the SIP-T29G IP Phone

many cases, it is possible to use either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings.

Phone User Interface

You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 41.

Note For a better understanding of the menu structure, please refer to Appendix B – Menu Structure on page 229.

Web User Interface

In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone when the phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4; http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address bar of a web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive).

Note The access to the Advanced settings of the Account or Network via web user interface may be blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.

The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table:

 

Options

 

 

Phone User Interface

 

 

Web User Interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--IPv4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--MAC

 

 

 

 

 

 

 

 

 

 

 

 

 

--Firmware

 

 

 

 

--Network

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Accounts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic Phone Settings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Wallpaper

 

 

 

 

--Screen Saver

 

 

 

 

 

12

Overview

 

Options

 

 

Phone User Interface

 

 

Web User Interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Power Saving

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Backlight

 

 

 

 

 

 

 

 

 

 

 

 

 

--Contrast

 

 

×

 

 

--Language

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Time & Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Administrator Password

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Key As Send

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Phone Lock

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Audio Settings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Ring Tones

 

 

 

 

--Key Tone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Contact Management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Directory

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Local Directory

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Blacklist

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Remote Phone Book

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Call History Management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Search Source List in Dialing

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Headset Use

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Bluetooth

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--DSS Keys

 

 

 

 

 

 

 

 

 

 

 

--Account Registration

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Dial Plan

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Emergency Number

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Live Dialpad

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Hotline

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic Call Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Recent Call In Dialing

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Auto Answer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Auto Redial

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Completion

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--ReCall

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Do Not Disturb (DND)

 

 

 

 

 

 

 

 

 

 

 

 

--Call Forward

 

 

 

 

--Call Transfer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Waiting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Conference

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Call Park

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Pickup

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Anonymous Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Anonymous Call Rejection

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

User Guide for the SIP-T29G IP Phone

 

 

Options

 

 

Phone User Interface

 

 

Web User Interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Advanced Phone Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Busy Lamp Field (BLF)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--BLF List

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Recording

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Hot Desking

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Intercom

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Multicast Paging

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Music on Hold

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Automatic Call Distribution (ACD)

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Shared Call Appearance (SCA)

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Bridged Line Appearance (BLA)

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Messages

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SIP Account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--User Options

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Activation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Label

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Display Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Register Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--User Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Password

 

 

 

 

 

 

--Server Options

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--SIP Server 1/2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Register Port

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Outbound Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Outbound Proxy1/2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Proxy Fallback Interval

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--NAT Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note

 

The table above lists most of the feature options. Please refer to the relevant sections for more

 

 

 

information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

14

Overview

Documentations

The following table shows documentations available for the SIP-T29G IP phone.

 

Name

 

 

Contents

 

 

Where found

 

 

Language

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic call features

 

In the package

 

English

 

 

 

 

 

 

 

 

 

Quick Start Guide

 

 

and phone

 

 

 

 

 

 

 

 

 

customizations

 

On the website

 

English/Chinese

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Phone/Web user

 

 

 

 

 

 

 

 

 

 

interface settings

 

 

 

 

 

 

 

User Guide

 

 

Basic call features

 

On the website

 

English/Chinese

 

 

 

 

and advanced

 

 

 

 

 

 

 

 

 

 

phone features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note You can also download the latest documentations online: http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=15.

15

User Guide for the SIP-T29G IP Phone

16

Getting Started

Getting Started

This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T29G IP phone. Topics include:

Packaging Contents

Phone Installation

Network Connection

Phone Initialization

Phone Status

Basic Network Settings

Wireless Network Settings

Registration

Idle Screen

Entering Data and Editing Fields

If you require additional information or assistance with your new phone, contact your system administrator.

Packaging Contents

The following components are included in your SIP-T29G IP phone package:

SIP-T29G IP Phone

17

User Guide for the SIP-T29G IP Phone

Phone Stand

Handset & Handset Cord

Ethernet Cable

Quick Start Guide

Check the list before installation. If you find anything missing, contact your system administrator.

Optional Accessories

The following items are optional accessories for your SIP-T29G IP phone. You need to purchase them separately if required.

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