Yealink SIP-T28P User Guide
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
Copyright © 2011 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2011 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired
operation.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
About This Guide
Thank you for choosing the SIP-T28P IP phone, an exquisitely designed SIP IP phone. This
unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp
Field, Shared Line, Hot Desking, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packing List and Regulatory Notices sections in this
guide before you set up and use the SIP-T28P IP phone.
If this is your first time using the SIP-T28P IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide. Documents are available for
download at: http://www.yealink.com/index.php/Support/.
This is the first edition based on firmware version 61.0. The topics provided in this guide
include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
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User Guide SIP-T28P IP Phone
vi
Table of Contents
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Table of Contents ..................................................................... vii
Overview .................................................................................. 1
Hardware Component Instructions .................................................................................... 1
Icon Instructions .................................................................................................................... 3
LED Instructions ..................................................................................................................... 5
User Interfaces ..................................................................................................................... 6
Phone User Interface ........................................................................................................ 6
Web User Interface ........................................................................................................... 7
Documentation ..................................................................................................................... 9
Getting Started ....................................................................... 11
Packing List .......................................................................................................................... 11
Phone Installation ............................................................................................................... 13
Phone Initialization ............................................................................................................. 15
Phone Status ....................................................................................................................... 16
Basic Network Settings ...................................................................................................... 16
Registration ......................................................................................................................... 17
Idle Screen .......................................................................................................................... 17
Customizing Your Phone ......................................................... 19
General Settings ................................................................................................................ 19
Contrast ............................................................................................................................ 19
Backlight .......................................................................................................................... 20
Language ......................................................................................................................... 21
Time and Date ................................................................................................................. 21
Key as Send ..................................................................................................................... 24
Keypad Lock .................................................................................................................... 24
Audio Settings .................................................................................................................... 26
Volume ............................................................................................................................. 26
Ring Tones ........................................................................................................................ 26
Contact Management ....................................................................................................... 27
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User Guide SIP-T28P IP Phone
Local Directory ................................................................................................................ 28
Blacklist ............................................................................................................................ 32
Remote Phonebook ........................................................................................................ 32
Call History Management ................................................................................................ 33
System Customizations ...................................................................................................... 35
Logo Customization ........................................................................................................ 35
Headset Use .................................................................................................................... 35
DSS Keys .......................................................................................................................... 36
Account Management ................................................................................................... 41
Dial Plan ........................................................................................................................... 43
Emergency Number ........................................................................................................ 46
Live Dialpad .................................................................................................................... 46
Hot Line ............................................................................................................................ 47
Basic Call Features ................................................................. 49
Placing Calls ....................................................................................................................... 49
Answering Calls ................................................................................................................. 51
Ending Calls ........................................................................................................................ 52
Redialing Numbers ............................................................................................................ 53
Call Return ........................................................................................................................... 53
Call Mute ............................................................................................................................. 53
Call Hold/Resume ............................................................................................................... 54
Do Not Disturb (DND) ........................................................................................................ 55
Call Forward ....................................................................................................................... 55
Call Transfer ........................................................................................................................ 58
Conference ......................................................................................................................... 59
Local Conference ............................................................................................................ 59
Network Conference ...................................................................................................... 60
Call Park .............................................................................................................................. 61
Call Pickup .......................................................................................................................... 62
Anonymous Call ................................................................................................................. 64
Anonymous Call Rejection ................................................................................................ 65
Advanced Phone Features ..................................................... 67
Busy Lamp Field (BLF) ....................................................................................................... 67
BLF List ................................................................................................................................. 68
Shared Line ......................................................................................................................... 69
Call Recording .................................................................................................................... 71
Hot Desking ........................................................................................................................ 73
Intercom .............................................................................................................................. 74
Outgoing Intercom Calls ................................................................................................ 74
Incoming Intercom Calls ................................................................................................ 75
Multicast Paging ................................................................................................................. 77
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Table of Contents
Sending RTP Stream ....................................................................................................... 77
Receiving RTP Stream ..................................................................................................... 78
Music on Hold ..................................................................................................................... 79
Automatic Call Distribution (ACD).................................................................................... 80
Messages ............................................................................................................................ 82
Short Message Service (SMS) ...................................................................................... 82
Voice Mail ........................................................................................................................ 84
Message Waiting Indicator (MWI) ............................................................................... 86
Troubleshooting ...................................................................... 87
Regulatory Notices ................................................................. 91
Service Agreements .......................................................................................................... 91
Limitations of Liability ........................................................................................................ 91
Safety Instructions .............................................................................................................. 91
Appendix A - Time Zones ....................................................... 93
Index ....................................................................................... 95
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User Guide SIP-T28P IP Phone
x
Overview
This chapter provides the overview of the SIP-T28P IP phone. The topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentation
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T28P IP phone are the LCD screen and the
keypad.
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User Guide SIP-T28P IP Phone
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information — caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving files! Please wait…")
• Time and date
②
Power Indicator LED
Indicates phone power status.
③
Line Keys
Use these keys to activate up to six accounts.
④
Memory Keys
Use these keys to assign various features. The key LED
will light up when the assigned feature is enabled.
⑤
MESSAGE Key
Indicates and accesses voice messages.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resumes a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
MUTE Key
Toggles the Mute feature on or off.
⑩
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑪
Redial Key
Redials a previously dialed number.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑭
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑮
Scroll through the displayed information.
Confirms actions or answers an incoming call.
Cancels actions or rejects an incoming call.
⑯
Soft Keys
Labels automatically to identity their context-sensitive
features.
Hardware component instructions of the SIP-T28P IP phone are:
2
Icons appear on the phone LCD screen are described in the following table:
Icons
Description
Network is unavailable
Registered successfully
Registered fail
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Ringer volume is 0
Overview
3
User Guide SIP-T28P IP Phone
Icons
Description
Keypad Lock
Received Calls
Dialed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
4
Power Indicator LED
LED Status
Description
Solid green
The phone is powered on.
Flashing green
The phone is ringing (Hardware version must be 1.0.0.1
or higher).
Off
The phone is powered off.
LED Status
Description
Solid green
The line is active.
Fast flashing green
The line receives an incoming call, the phone is ringing.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing green
The monitored user is ringing.
Slow flashing green
The monitored user is busy.
Off
The monitored user does not exist.
LED Status
Description
Solid green
All the shared line parties are idle.
Slow flashing green
The shared line is seized.
Some party receives the ringback.
The shared line conversation is placed on private
hold.
For multi-party call, all the parties place the shared
line conversation on hold.
Fast flashing green
The shared line receives an incoming call.
The shared line is in conversation.
The shared line conversation is placed on public hold.
Off
The shared line does not exist.
LED Status
Description
Solid green
The monitored user is idle.
Flashing red
The monitored user is ringing.
Line key LED
Overview
Line key LED (configured as BLF key)
Line key LED (configured as shared line key)
Memory key LED (configured as BLF key)
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User Guide SIP-T28P IP Phone
LED Status
Description
Solid red
The monitored user is busy.
Off
The monitored user does not exist.
LED Status
Description
Solid green
All the parties are idle.
Solid red
The shared line is seized.
Fast flashing green
Some party receives the ringback.
Fast flashing red
The shared line receives an incoming call.
Solid orange
The shared line is in conversation.
Slow flashing orange
The shared line conversation is placed on public hold.
Slow flashing green
The shared line conversation is placed on private hold.
Slow flashing red
For multi-party call, all the parties place the shared line
conversation on hold.
Off
The shared line does not exist.
Memory key LED (configured as shared line key)
There are two ways to customize specific configurations on your SIP-T28P IP phone:
Using the user interface on the IP phone.
Using the user interface in an internet browser window from your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many instances, it is possible to use both the phone
user interface and the web user interface to operate the phone and change settings.
However, in some instances, it is only possible to use the phone or the web user
interface.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The "Advanced Settings" options are administrator level features only, the
default password is admin (case-sensitive). For more information on customizing your
phone using the available options from the phone user interface, refer to Customizing
Your Phone on page 19.
6
Note
Options
Phone User Interface
Web User Interface
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
Basic Call Features
--Call Forward
--Call Park
--Call Pickup
--Call Return
--Conference
--Anonymous Call
--Anonymous Call Rejection
--DND
√
√
√
√
√
√
√
√
Basic Phone Settings
--Language
--Time & Date
--Ring Tones
--Contrast
--Backlight
--Call Waiting
--Keypad Lock
--Phone Volume
--Logo Customization
--Call History Management
--Contact Management
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Please locate your PC in the same network segment of the IP phone (192.168.0.X) to
access the web user interface.
Overview
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g. http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your PC. The default user name is admin (case-sensitive) and the password is admin
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
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User Guide SIP-T28P IP Phone
Options
Phone User Interface
Web User Interface
--Local Directory
--Blacklist
--Remote Phonebook
--Dial Plan
--DSS Keys
--Key as Send
--Hot Line
--Live Dialpad
--Emergency
√
√
√
√
√
√
Advanced Phone Features
--BLF/BLF List
--Shared Line
--Intercom
--Call Recording
--Hot Desking
--Multicast Paging
--Music on Hold
--ACD
--Messages
√
√
√
√
√
√
√
√
√
SIP Account
--User Options
--Register Status
--Activation
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Server Option
--Registrar Port
--Outbound Status
--Outbound Proxy
--Backup Outbound Proxy
--NAT Traversal
--STUN Status
--STUN Server
√
√
√
√
√
√
√
√
√
√
√
√
√
√
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
Note
8
The following table shows documentations available for the SIP-T28P IP phone.
Name
Contents
Where found
Format/ Language
Quick Installation
Guide
Basic set up of the
phone
In the package
PDF/English
Quick Reference
Guide
Basic call features
and phone
customizations
In the package
PDF/English
User Guide
Phone/ Web user
interface settings
Basic call features
and advanced
phone features
CD attached in
the package
PDF/English
You can also download the latest documentations from website:
http://www.yealink.com/index.php/Support/
Overview
Note
9
User Guide SIP-T28P IP Phone
10
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T28P IP phone. The topics include:
Packing List
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T28P IP phone package:
SIP-T28P IP phone
Phone Stand
11
User Guide SIP-T28P IP Phone
Power Adapter
Handset & Handset Cord
Ethernet Cable
Quick Installation Guide & Quick Reference Guide
CD-ROM
12
Check the list before installation. If you find anything missing, contact your system
administrator.
Getting Started
A headset is not provided in the packing list. Contact your system administrator for more
information.
If your phone is already installed, proceed to Phone Initialization on page 15.
This section introduces how to install the phone with the components in the packing list:
Attach the Stand
Connect the Handset and optional Headset
Connect the Network and Power
1) Attach the Stand:
2) Connect the Handset and optional Headset:
Note
13
User Guide SIP-T28P IP Phone
3) Connect the Network and Power:
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power
Power over Ethernet (PoE)
AC Power
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the SIP-T28P IP phone can be powered from a PoE (IEEE
802.3af) compliant switch or hub.
14
Getting Started
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the
Ethernet cable and switch/hub is PoE compliant.
The phone can also share the network with other network device such as a PC (personal
computer). It is an optional connection.
Important! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
If your network does not use DHCP, proceed to Basic Network Settings on page 16.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
After your phone has been powered up, the system boots up and performs the
following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The
phone LCD screen will display "Initializing, Please Wait" during the initialization.
DHCP (Dynamic Host Configuration Protocol)
By default the phone attempts to contact a DHCP server in your network in order to
obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS server.
Note
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User Guide SIP-T28P IP Phone
You can view the system status of your phone via phone user interface or web user
interface.
Available information of phone status includes:
Network status including WAN port and LAN port information.
Phone status including device model, firmware version and MAC address.
Account status indicating the register status of sip accounts.
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open the web browser of your computer.
2. Enter the IP address in the browser’s address bar, and then click Enter.
3. Enter the User Name (admin) and Password (admin) in the pop-up dialogue box.
4. Click OK to log in.
If your phone cannot contact a DHCP server for any reason, you need to configure a
static IP address manually.
To configure a static IP address via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN
Port->Static IP Client.
16
Note
Using the wrong network parameters may result in inaccessibility of your phone and may
also have an impact on your network performance. For more information about these
parameters, contact your system administrator.
Getting Started
2. Enter the parameters IP, subnet mask, default gateway, primary DNS, second DNS
in the corresponding fields.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready to use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 41.
If the phone has successfully started up, the idle screen will appear on the phone LCD
screen as shown below.
The idle screen shows logo, time and date, label of each account and the four soft keys.
17
User Guide SIP-T28P IP Phone
18
Customizing Your Phone
You can customize your SIP-T28P IP phone by configuring the setting for time and date,
display contrast, and ring tones, for example. You can add contacts to the phone’s local
directory manually or from call history. You can also handle incoming calls from different
contacts in different ways.
This chapter provides basic operating instructions for customizing your phone. The
topics include:
General Settings
Audio Settings
Contact Management
Call History Management
System Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
You can configure the contrast of the LCD screen to a comfortable level.
To configure the contrast via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Phone
Settings->Contrast.
2. Press or , or the Switch soft key to increase or decrease the intensity of
contrast. The default contrast level is 6.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also configure contrast via web user interface at the path Phone->Preference.
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User Guide SIP-T28P IP Phone
Backlight Level means the backlight intensity.
You can configure the backlight status on the LCD screen as the following types:
Always off: Backlight is turned off completely.
Always on: Backlight is on permanently.
On (duration): Backlight is turned off when the phone is inactive for approximately
15seconds, 30seconds, 60seconds or 120seconds.
To configure the backlight via phone user interface:
1. Press Menu->Settings->Advanced Settings (password: admin) ->Phone
Settings->Backlight.
Note
2. Press or , or the Switch soft key to select the desired level from the
Backlight Level field.
3. Press or , or the Switch soft key to select the desired type from the
Backlight Time field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also configure the backlight via web user interface at the path
Phone->Preference.
20
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