Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T27P IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
Network Directory and Network Call Log features are hidden for IP phones in neutral
your system administrator for more information.
About This Guide
Thank you for choosing the SIP-T27P IP phone, exquisitely designed to provide business
telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging
and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T27P IP phone.
firmware version, which are designed for the BroadWorks environment. Please contact
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
The following section is new:
Entering Data and Editing Fields on page 22
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 13
Phone Installation on page 14
v
Troubleshooting on page 167
Major updates have occurred to the following sections:
Backlight on page 25
Contrast on page 26
Ext Keys on page 70
The following sections are new:
Shared Call Appearance (SCA) on page 138
Bridged Line Appearance (BLA) on page 153
Table of Contents
Major updates have occurred to the following sections:
Icon Instructions on page 3
LED Instructions on page 4
Web User Interface on page 7
Call Forward on page 98
vi
Table of Contents
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes .......................................................................................................... v
Changes for Release 80, Guide Version 80.95 .............................................................. v
Changes for Release 80, Guide Version 80.80 ............................................................. vi
Changes for Release 80, Guide Version 80.60 ............................................................. vi
Table of Contents ..................................................................... vii
Appendix A - Time Zones ......................................................179
Index ......................................................................................181
x
Overview
This chapter provides the overview of the SIP-T27P IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T27P IP phone are the LCD screen and the
keypad.
1
User Guide for the SIP-T27P IP Phone
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
• Receives an incoming call—Fast flashing
• Receives a voice mail or text message—Slow flashing
③
Line Keys
Use these keys to activate up to six accounts and
assign various features.
④
Soft Keys
Label automatically to identify their context-sensitive
features.
⑤
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resumes a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑩
RD Key
Redials a previously dialed number.
⑪
MESSAGE Key
Indicates and accesses voice mails.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
MUTE Key
Mutes or un-mutes an active call.
⑭
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑮
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑯
Speaker
Provides hands-free (speakerphone) audio output.
Hardware component instructions of the SIP-T27P IP phone are:
2
Item
Description
⑰
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on
how to adjust the hookswitch tab, refer to
Yealink Wall
Mount Quick Installation Guide for Yealink IP Phones
.
⑱
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the
line, laying the handset down on the handset cradle,
the phone disconnects from the line.
Icons appearing on the LCD screen are described in the following table:
Icons
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers successfully
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Hold
Call Mute
Overview
3
User Guide for the SIP-T27P IP Phone
Icons
Description
Ringer volume is 0
Phone Lock
Received Calls
Placed Calls
Missed Calls
Call Forward/Forwarded Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
The contact icon
The ACD state is available
and x
The ACD state is unavailable
The ACD state is Wrap up
Log out of the ACD system
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red (300ms)
The phone is ringing.
Slow flashing red (1s)
The phone receives a text message or voice mail.
Power Indicator LED
4
LED Status
Description
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Line key LED
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
Solid red
The monitored user is busy.
The monitored user’s conversation is placed on
hold (This LED status requires server support).
Slow flashing red (1s)
The call is parked against the monitored user’s
phone number.
Off
The monitored user does not exist.
LED Status
Description
Solid red
There is a parked call on the line key of the
non-current page.
Fast flashing green
The line receives an incoming call on the
non-current page.
Fast flashing red
The monitored user receives an incoming call on
the non-current page.
Off
Line keys on every page are idle.
Overview
Line key LED (configured as a BLF key or BLF List key)
Line key LED (used as a page switch key)
5
User Guide for the SIP-T27P IP Phone
LED Status
Description
Off
The shared line is idle.
Fast flashing green
The shared line receives an incoming call.
Solid green (for local SCA
phone)
Solid red (for monitoring
SCA phone)
The shared line is in conversation.
The shared line is dialing.
The shared line is seized.
The shared line conversation is barged in by the
other shared line party.
Slow flashing green (for
local SCA phone)
Slow flashing red (for
monitoring SCA phone)
The shared line conversation is placed on public
hold.
Slow flashing green (for
local SCA phone)
Solid red (for monitoring
SCA phone)
The shared line conversation is placed on private
hold.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
LED Status
Description
Off
The bridged line is idle.
Fast flashing green
The bridged line receives an incoming call.
Solid green (for local BLA
phone)
Solid red (for monitoring BLA
phone)
The bridged line is in conversation.
The bridged line is dialing.
The bridged line is seized.
Slow flashing green (for
local BLA phone)
Slow flashing red (for
monitoring BLA phone)
The bridged line conversation is placed on hold.
The above introduces the default LED status. The statuses of the power indicator LED and
The local SCA phone indicates the phone is involved in an SCA call, while the
monitoring SCA phone indicates the phone is not involved in the SCA call.
Note
Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring
BLA phone indicates the phone is not involved in the BLA call.
BLF key are configurable via web user interface. For more information, refer to
6
Overview
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
Two ways to customize configurations of your SIP-T27P IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin” (case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 25.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone when the
phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the
address bar of a web browser on your PC. The default administrator user name and
password are both “admin” (case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
7
User Guide for the SIP-T27P IP Phone
Options
Phone User Interface
Web User Interface
--Backlight
√
--Contrast
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key as Send
√
--Phone Lock
√
--Ring Tones
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Logo Customization
x
--DSS Keys
√
--Account Management
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
√
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
x
--Call Park
√
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Busy Lamp Field (BLF)
√
--BLF List
x
--Call Recording
√
--Hot Desking
√
8
Overview
Options
Phone User Interface
Web User Interface
--Intercom
√
--Multicast Paging
x
--Music on Hold
x
--Automatic Call Distribution (ACD)
x
--Shared Call Appearance (SCA)
x
--Bridged Line Appearance (BLA)
x
--Messages
√
SIP Account
√
--User Options
--Active Line
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Options
--SIP Server 1/2
√
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Proxy Fallback Interval
√
--NAT Status
√
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
Note
9
User Guide for the SIP-T27P IP Phone
Name
Contents
Where found
Language
Quick Start Guide
Basic call features
and phone
customizations
In the package
English
On the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
On the website
English/Chinese
You can also download the latest documentations online:
36.
The following table shows documentations available for the SIP-T27P IP phone.
This chapter provides the following basic installation instructions and information for
obtaining the best performance with the SIP-T27P IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Entering Data and Editing Fields
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T27P IP phone package:
SIP-T27P IP Phone
11
User Guide for the SIP-T27P IP Phone
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
12
Getting Started
We recommend that you use the accessories provided or approved by Yealink. The use
of unapproved third-party accessories may result in reduced performance.
The following items are optional accessories for your SIP-T27P IP phone. You need to
purchase them separately if required.
Power Adapter
Wall Mount Bracket
Headset
Wireless Headset Adapter EHS36
Note
13
User Guide for the SIP-T27P IP Phone
The hookswitch tab has a lip which allows the handset to stay on-hook when the IP
Mount Quick Installation Guide for Yealink IP Phones
.
If your phone is already installed, proceed to Phone Initialization on page 16.
This section introduces how to install the phone:
1) Attach the stand or the optional wall mount bracket
2) Connect the handset and optional headset
3) Connect the network and power
1) Attach the stand or the optional wall mount bracket
Desk Mount Method
Note
Wall Mount Method (Optional)
phone is mounted vertically.
For more information on how to attach the wall mount bracket, refer to
Yealink Wall
14
Note
The EXT port can also be used to connect an expansion module EXP20.
The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use
of the third-party power adapter may cause the damage to the phone.
Getting Started
2) Connect the handset and optional headset
For more information on how to use EHS36 or EXP20, refer to
Yealink EXP20 User Guide
.
Yealink EHS36 User Guide
,
3) Connect the network and power
You have two options for power and network connections. Your system administrator will
advise you which one to use.
AC power (Optional)
Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the
phone and the one on the wall or switch/hub device port.
Note
15
User Guide for the SIP-T27P IP Phone
If in-line power is provided, you don’t need to connect the phone to the power adapter.
configurations.
If your network does not use DHCP, proceed to Basic Network Settings on page 18.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T27P IP phone can be powered
from a PoE-compliant switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
Make sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC
(personal computer). This is an optional connection.
Important! Do not remove power from the phone while it is updating firmware and
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen
displays "Welcome Initializing…please wait" during the initialization.
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4
network settings (e.g., IP address, subnet mask, default gateway address and DNS
address) by default.
Note
16
Note
You can view device certificate status via phone user interface only.
Getting Started
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
Network status (e.g., IPv4 status, IP mode and MAC address).
Account status (e.g., register status of SIP accounts).
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open a web browser on your computer.
2. Enter the IP address in the browser’s address bar, and then press the Enter key.
3. Enter the user name (admin) and password (admin) in the login page.
4. Click Confirm to login.
17
User Guide for the SIP-T27P IP Phone
The phone status is displayed on the first page of the web user interface.
If your phone cannot contact a DHCP server for any reason, you need to configure
network settings manually. The IP phone can support either or both IPv4 and IPv6
addresses.
To configure the IP mode via phone user interface:
2. Press or to select IPv4 and then press the Enter soft key.
3. Press or to select Static IPv4 Client and then press the Enter soft key.
4. Enter the desired value in the IPv4, Subnet Mask, Default Gateway, IPv4 Pri.DNS
and IPv4 Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv6 address for the IP phone. Before configuring it, make sure
that the IP mode is configured as IPv6 or IPv4 & IPv6.
To configure a static IPv6 address via phone user interface:
2. Press or to select IPv6 and then press the Enter soft key.
3. Press or to select Static IPv6 Client and then press the Enter soft key.
4. Enter the desired value in the IPv6 IP, IPv6 IP Prefix, IPv6 Default Gateway, IPv6
Pri.DNS and IPv6 Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
If you are using an xDSL modem for IPv4 network connection, you can connect your
phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port
will perform a PPP negotiation to obtain the IP address. Contact your system
administrator for the PPPoE user name and password.