publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocsFeedback@yealink.com.
Yealink SIP-T20P/SIP-T20 firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are
hidden for IP phones in neutral firmware version, which are designed for BroadWorks
environment. Please contact your system administrator for more information.
Thank you for choosing the SIP-T20P/SIP-T20 IP phone, exquisitely designed to provide
business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast
Paging and Conference over an IP network. The difference between the SIP-T20P and
SIP-T20 IP phone is that the former supports PoE, while the latter does not.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T20P/SIP-T20 IP phone.
If this is your first time using the SIP-T20P/SIP-T20 IP phone, we recommend that you first
Appendix A - Time Zones ................................................ 111
Index ............................................................................. 113
xi
Overview
This chapter provides the overview of the SIP-T20P/SIP-T20 IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T20P/SIP-T20 IP phone are the LCD screen and
the keypad.
1
User Guide for the SIP-T20P/SIP-T20 IP Phone
It e m
De s cription
①
LCD Screen
Shows information about calls, messages, time, date
and other relevant data.
• Call information — Caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, ―New Voice Mail‖)
• Time and date
②
Power Indicator LED
Indicates phone power status and phone status.
③
Line Keys
Use these keys to activate up to two accounts and
assign various features.
④
MESSAGE Key
Indicates and accesses voice mails.
⑤
HEADSET Key
Toggles the headset mode.
⑥
TRAN Key
Transfers a call to another party.
⑦
RD Key
Redials a previously dialed number.
⑧
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑨
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑩
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑪
Scroll through the displayed information.
Confirms actions or answers an incoming call.
Cancels actions, rejects incoming calls, mutes or
un-mutes calls.
⑫
MENU Key
Enters the main menu of phone or returns to the previous
interface.
HOLD Key
Places a call on hold or resumes a held call.
CONF Key
Conducts a conference call with multiple other parties.
Directory Key
Enters the directory interface or switches the input
mode.
Hardware component instructions of the SIP-T20P/SIP-T20 IP phone are:
2
Icons appearing on the LCD screen are described in the following table :
Icon
De s cription
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
123
Numeric input mode
abc
Multi-lingual lowercase letters input mode
ABC
Multi-lingual uppercase letters input mode
2aB
Alphanumeric input mode
Voice Mail
Auto Answer
Do Not Disturb
Call Forward/Forwarded Calls
Call Mute
Keypad Lock
Received Calls
Placed Calls
Missed Calls
Overview
3
User Guide for the SIP-T20P/SIP-T20 IP Phone
LED St at u s
De s cription
Solid green
The phone is initializing.
The phone is busy.
The phone is idle.
The call is placed on hold or is held.
The phone receives a voice mail.
Fast flashing green (300ms)
The phone is ringing.
The call is mute.
Off
The phone is powered off.
LED St at u s
De s cription
Solid green
The line is in conversation.
The line is seized.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
LED St at u s
De s cription
Solid green
The monitored user is idle.
Fast flashing green (200ms)
The monitored user receives an incoming call.
Slow flashing green (500ms)
The monitored user is dialing.
The monitored user is talking.
The monitored user’s conversation is placed on
hold.
Slow flashing green (1s)
The call is parked against the monitored user’s
phone number.
Off
The monitored user does not exist.
The above introduces the default LED status. The statuses of the power indic ator LED an d
BLF key are configurable via web user interface. For more information, refer to
5. Enter the desired values in the IPv6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and
IPv6 Sec.DNS fields respectively.
6. Press to accept the change.
If you are using an xDSL modem for IPv4 network connection, you can connect your
phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port
will perform a PPP negotiation to obtain the IP address. Contact your system
administrator for the PPPoE user name and password.
15
User Guide for the SIP-T20P/SIP-T20 IP Phone
Wrong network settings may result in inacce ssibility of your phone and may also have an
impact on your network performance. For more information on these parameters,
contact your system administrator.
1234
17 Jan 09:20
1. PPPoE User:
2aB
To configure PPPoE via phone user interface:
1. Press .
2. Select Se ttings->Advanced (password: admin) ->Ne twork->WAN Port.
3. Press to select IP v 4 and press .
4. Press to select PPPoE and press .
5. Enter the user name and password in the corresponding fields.
6. Press to accept the change.
Note
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 43.
If the phone has successfully started up, the idle screen will be shown as below:
The idle screen shows the label of current account, time and date.
16
Customizing Your Phone
Not all of the supported languages are available for selection. The available languages
depend on the language packs currently loaded to the IP phone. Please contact your
system administrator for more information on the available languages of your new
phone.
You can customize your SIP-T20P/SIP-T20 IP phone by personally configuring certain
settings, for example, language, time & date and ring tones. You can also personalize
different ring tones for different callers.
This chapter provides basic operating instructions for customizing your phone. Topics
include:
General Settings
Audio Settings
Contact Management
Call History Management
System Customizations
Note
If you require additional information or assistance with your new phone, contact your
system administrator.
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your web browser for the web user interface. If the
language of your web browser is not supported by the phone, the web user interface
will use English. You can change the language for the phone user interface and the web
user interface respectively.
To ch ange the language for the phone user interface:
1. Press .
2. Select Se ttings->Basic->Language.
17
User Guide for the SIP-T20P/SIP-T20 IP Phone
*1. English(English)
2. Français(French)
3. Press or to select the desired language.
4. Press to accept the change.
Text displayed on the LCD screen will change to the selected language.
To ch ange the language for web user interface:
1. Click on Set tings->Preference.
2. Select the desired language from the pull-down list of Language.
3. Click Con f irm to accept the change.
Text displayed on the web user interface will change to the selected language.
The time and date are displayed on the LCD screen when the phone is idle. If the phone
cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,
you need to configure the time and date manually. For more information on the SNTP
server, contact your system administrator.
To configure the SNTP settings via phone user interface:
1. Press .
2. Select Se ttings->Basic->Time & Date->SNTP.
3. Press or to select the time zone that applies to your area from the Tim e
Zone field.
18
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