Yealink SIP-42G, SIP-42S, SIP-48S, SIP-48G Quick Reference Manual

Quick Reference Guide

Yealink T42G & T42S Phones

Green Platform

Advanced Call Handling

Blind Transfer (Unannounced)

Blind transfers pass through the caller ID of the originating caller to the third party.

• Press the Tran soft key to place the first call on hold

• Input the destination extension or phone number

• Press the Tran soft key to complete the transfer

Transfer directly to an internal voicemail box by dialing 7 plus the extension as the destination number

Announced Transfer

• Press the Tra n soft key to place the first call on hold

• Input the destination extension or phone number. Remain on the line while the second
call connects.

• To complete the transfer after speaking with the third party, hang up or press
the Tra n soft key.

• To cancel the transfer and go back to the first party, press the Cancel or
EndCall soft key. Your first call will still be on hold.

2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike • West Chester, PA 19382 • 1.888.808.6111 | www.telesystem.us

5.11.18

Available features may vary. Particular feature set is based on the original order and the system
administrator’s requests for each deployment. Please contact your system administrator or
Telesystem directly to discuss any additions to the system.

Call Handling Basics

Answer a call

Lift the handset then begin speaking to the caller.

Place a call

Lift the handset then enter the phone number, extension, or code you wish to dial. Press

Send to initiate the call or wait for it to go through.

End a call

Hang up the handset or press the End Call soft key.

Mute

Press the mute button to mute your audio while on a call. Press again to disengage.

Speaker

Press the speaker button to use speaker audio mode.

Headset

Press the headset button to use headset mode audio (must have a headset attached).

Volume

Press the volume buttons to adjust volume for your ringer when idle or audio
mode while on a live call.

Hold

Press the Hold soft key to place an active call on hold.

To resume a call,

• When only one is on hold, press the Resume soft key.

• When there is more than one on hold, use the and buttons to select the
desired call then press the Resume soft key.

Advanced Features

Redial

Press the redial button to enter the Placed call list then use the and buttons
to select the desired call. To place the selected call, either pick up the phone or press the
Send soft key.

Voicemail

To access voicemail, press the Message button. Follow the prompts to setup
voicemail, listen to messages, or change greetings.

If messages are being sent to the phone, the message waiting indicator light will blink to
signal a new message has been received.

History

Press the History soft key to access a list of the most recent calls. Use the and
buttons to navigate the lists of all, missed, placed, received, and forwarded calls.

Do Not Disturb

Press the DND soft key then follow the screen prompts to turn do not disturb on or off.
While enabled, all direct calls to your extension or direct phone number will go directly to
your voicemail box. You may make outbound calls normally.

Park

Park is a ‘shared’ hold. A parked call can be seen and accessed by all desk phones at the
site.

• To park a call, press one of the available Park keys. This transfers the call to
that parking orbit and shows a lit light on the associated key.

• To retrieve a parked call, press the appropriate Park button.

Page

If enabled, the page feature broadcasts a spoken message through a group of phones, all
phones, or overhead paging equipment.

• To send a page: tap the labeled Page key, speak the message, then hang up.

Call Forwarding

Call forwarding of your personal line/extension may be done from the phone.

• To turn forwarding on: Dial *72 followed by the extension or phone number to
forward calls to. Pick up the phone to send the command.

• To turn forwarding off: Dial *73 then pick up the phone to send the command.

CommPortal Phone Applications

The Yealink T42G is a SIP phone which delivers many of its services by connecting to the
CommPortal interface. This interface delivers several phone applications to its subscribers:

• Network Contacts (Directory)

• Hot Desking (Log Out/In)*

• Automatic Call Distribution (ACD)*

It is important to note that the use of these applications require a correct username and
password for your phone account. These credentials may need to be entered when using
an application.

The username and password are as follows:

• Username: direct dial phone number associated with your phone

• Password: current voicemail password

Please contact your system administrator or Telesystem if you do not know your direct dial
phone number or password.

Network Contacts (Directory)

Press the Directory soft key to access the phone directory.

The Directory downloads all business group extensions, Multi Line Hunt Groups (MLHGs),
and any CommPortal Contacts on your account.

Hot Desking (Log Out button)*

In some cases, not all employees are in the office at the same time, so these employees
may ‘share’ physical phones, but each have individual account credentials. This is known
as Hot Desking. Hot Desking allows employees to log in and out of a phone, thus taking
their credentials with them to whatever desk they will be working at that particular day.
Please note, it’s important to only be logged into one phone at a time.

To log out of a phone:

• Press the Log Out ke y.

•

The LCD screen will prompt you with a warning, “Are you sure you want to Log out?”

• Press the OK soft key to log out.

• The phone will reboot then show a logged out screen. No calls may be made
until a user logs into the phone.

To log into a phone:

• Press the Login soft key.

• Enter the User Name and Password for the account (see previous note)

• Press the OK soft key

• The phone reboots and updates with the logged in user configuration

Conference (Three Way) Call

• Press the Conf soft key to place first call on hold

• Input the third party’s extension or phone number. Remain on the line while the
second call connects.

• Press the Conf soft key to join the calls together.

While on a conference call, you can do the following:

• Hang up: this removes you from the conference and transfers the other two parties to each other.

• Manage: Press this soft key to remove a person from the conference or Mute one person in
the conference (called “Far Mute”).

• Split: Press this soft key to place both calls on hold on your phone separately.

Quick Reference Guide

Yealink T42G & T42S Phone

Green Platform

2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike • West Chester, PA 19382 • 1.888.808.6111 | www.telesystem.us